UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

 

Form 10-K

 

(Mark One)

ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended December 31, 2017

OR

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from              to

Commission file number 001-35042

 

Nielsen Holdings plc

(Exact name of registrant as specified in its charter)

 

 

England and Wales

 

98-1225347

(State of incorporation)

 

(I.R.S. Employer Identification No.)

85 Broad Street

New York, New York 10004

( 646) 654-5000

 

A C Nielsen House

London Road

Oxford

Oxfordshire, OX3 9RX

United Kingdom

+1 (646) 654-5000

( Address, including zip code, and telephone number, including

area code, of the registrant’s principal executive offices)

Securities registered pursuant to Section 12(b) of the Act:

 

  Title of each class

 

Name of each exchange on which registered

Ordinary shares, par value €0.07 per share

 

New York Stock Exchange

Securities registered pursuant to Section 12(g) of the Act: None

 

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.    Yes       No  

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.    Yes       No  

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes       No  

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes       No  

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§229.405 of this chapter) is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendments to this Form 10-K.  

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer”, “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

 

Large accelerated filer

 

 

Accelerated filer

 

 

 

 

 

Non-accelerated filer

 

  (Do not check if a smaller reporting company)

 

Smaller reporting company

 

 

 

 

 

 

 

 

 

 

 

 

Emerging Growth Company

 

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. 

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes       No  

The aggregate market value of the registrant’s voting and non-voting common equity held by non-affiliates as of June 30, 2017, the last day of business of our most recently completed second fiscal quarter, was $13,764 million, based on the closing sale price of the registrant’s common stock as reported on the New York Stock Exchange on such date of $38.66 per share.

There were 356,644,122 shares of the registrant’s Common Stock outstanding as of January 31, 2018.

DOCUMENTS INCORPORATED BY REFERENCE

Portions of the definitive Proxy Statement of the registrant to be filed pursuant to Regulation 14A of the general rules and regulations under the Securities Exchange Act of 1934, as amended, for the 2018 annual meeting of stockholders of the registrant are incorporated by reference into Part III of this Annual Report on Form 10-K.

 

 

 

 


 

Table of Contents

 

 

 

 

PAGE

PART I

 

 

 

Item 1.

 

Business

3

Item 1A.

 

Risk Factors

15

Item 1B.

 

Unresolved Staff Comments

26

Item 2.

 

Properties

26

Item 3.

 

Legal Proceedings

26

Item 4.

 

Mine Safety Disclosures

26

 

PART II

 

 

 

Item 5.

 

Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

27

Item 6.

 

Selected Financial Data

30

Item 7.

 

Management’s Discussion and Analysis of Financial Condition and Results of Operations

31

Item 7A.

 

Quantitative and Qualitative Disclosures About Market Risk

59

Item 8.

 

Financial Statements and Supplementary Data

62

Item 9.

 

Changes in and Disagreements With Accountants on Accounting and Financial Disclosure

126

Item 9A.

 

Controls and Procedures

126

Item 9B.

 

Other Information

126

 

PART III

 

 

 

Item 10.

 

Directors, Executive Officers and Corporate Governance

127

Item 11.

 

Executive Compensation

127

Item 12.

 

Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

127

Item 13.

 

Certain Relationships and Related Transactions, and Director Independence

127

Item 14.

 

Principal Accounting Fees and Services

127

 

PART IV

 

 

 

Item 15.

 

Exhibits, Financial Statement Schedules

128

Item 16.

 

Form 10-K Summary

128

Signatures

136

 

 

 

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The terms “Company,” “Nielsen,” “we,” “our” or “us,” as used herein, refer to Nielsen Holdings plc (formerly known as Nielsen N.V.) and our consolidated subsidiaries unless otherwise stated or indicated by context. The term “TNC B.V.,” as used herein, refers to The Nielsen Company B.V., the principal subsidiary of Nielsen.

CAUTIONARY STATEMENT REGARDING FORWARD LOOKING STATEMENTS

This Annual Report on Form 10-K includes forward-looking statements. These forward-looking statements generally can be identified by the use of words such as “anticipate,” “expect,” “plan,” “could,” “may,” “will,” “believe,” “estimate,” “forecast,” “project,” “intend,” and other words of similar meaning. Such statements are not guarantees of future performance, events or results and involve potential risks and uncertainties. These forward-looking statements are based on our current plans and expectations and are subject to a number of known and unknown uncertainties and risks, many of which are beyond our control, which could significantly affect current plans and expectations and our future financial position and results of operations. These factors include, but are not limited to the factors discussed in Item 1A. Risk Factors of this Form 10-K.

We caution you that the factors discussed in Item 1A. Risk Factors may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this Annual Report on Form 10-K may not in fact occur or may prove to be materially different from the expectations expressed or implied by these forward-looking statements. We undertake no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

 

 

 

2


 

PART I

 

Item 1.

Business.

Background and Business Overview

We are a leading global performance management company. We provide to clients a comprehensive understanding of what consumers watch and what they buy and how those choices intersect.  We deliver critical media and marketing information, analytics and manufacturer and retailer expertise about what and where consumers buy (referred to herein as “Buy”) and what consumers read, watch and listen to (consumer interaction across the television, radio, print, online, digital, mobile viewing and listening platforms referred to herein as “Watch”) on a local and global basis. Our information, insights and solutions help our clients maintain and strengthen their market positions and identify opportunities for profitable growth. We have a presence in more than 100 countries and our services cover more than 90 percent of the globe’s GDP and population.  We have significant investments in resources and associates all over the world, including in many emerging markets, and hold leading market positions in many of our services and geographies. Based on the strength of the Nielsen brand, our scale and the breadth and depth of our solutions, we believe we are the global leader in measuring and analyzing consumer behavior in the segments in which we operate.

We help our clients enhance their interactions with consumers and make critical business decisions that we believe positively affect their sales and profitability. Our data and analytics solutions, which have been developed through substantial investment over many decades, are deeply embedded into our clients’ workflow. Our long-term client relationships are made up largely of multi-year contracts and high contract renewal rates. The average length of relationship with our top ten clients, which include Comcast Corporation, The Coca-Cola Company, NBC Universal, Nestle S.A., The Procter & Gamble Company, Twenty-First Century Fox and the Unilever Group, is more than 30 years. Typically, before the start of each year, more than 70% of our annual revenue has been committed under contracts in our combined Buy and Watch segments.

We align our business into two reporting segments, Buy (consumer purchasing measurement and analytics) and Watch (media audience measurement and analytics). Our Buy and Watch segments are built on an extensive foundation of proprietary data assets designed to yield essential insights for our clients to successfully measure, analyze and grow their businesses and manage their performance. The information from our Buy and Watch segments, when brought together, can deliver powerful insights into the effectiveness of branding, advertising and consumer choice by linking media consumption trends with consumer purchasing data to better understand behavior and better manage supply and demand as well as media spend, supply chain issues, and much more. We believe these integrated insights better enable our clients to enhance the return on both long-term and short-term investments.

Our Buy segment provides retail transactional measurement data, consumer behavior information and analytics primarily to businesses in the consumer packaged goods (“CPG”) industry. According to Deloitte, the aggregate retail revenue of the Top 250 global retailers approached $4.4 trillion in 2017. Our broad coverage focuses not only on this modern class of global retailer but also the thousands of traditional trade retailers that have significant presence in emerging markets . Our extensive database of retail and consumer information, combined with our advanced analytical capabilities, helps generate strategic insights that influence our clients’ key business decisions. We track billions of sales transactions per month in retail outlets globally and our data is used to measure their sales and market share. We are the only company offering such extensive global coverage for the collection, provision and analysis of this information for consumer packaged goods. Our Buy services also enable our clients to better manage their brands, uncover new sources of demand, manage their supply chain issues, launch and grow new services, analyze their sales, drive merchandising efficiency and effectiveness in-store and improve their marketing mix and establish more effective consumer relationships. Within our Buy segment, we have two primary geographic groups, developed and emerging markets. Developed markets primarily include the United States, Canada, Western Europe, Japan, South Korea and Australia while emerging markets primarily include Africa, Latin America, Eastern Europe, Russia, China, India and Southeast Asia. Our Buy segment represented approximately 49% of our consolidated revenues in 2017.

Our Watch segment provides viewership and listening data and analytics primarily to the media and advertising industries across the television, radio, print, online, digital, mobile viewing and listening platforms. According to ZenithOptimedia, a leading global media services agency, total global spending on advertising including television, radio, print, online and mobile platforms is projected to reach $592 billion by end of 2018. Our Watch data is used by our media clients to understand their audiences, establish the value of their advertising inventory and maximize the value of their content and by our advertising clients to plan, transact, and optimize their media spending. In our Watch segment, our ratings are the primary metrics used to determine the value of programming and advertising in the U.S. television advertising marketplace. According to eMarketer, U.S. TV ad spending is expected to be $73 billion U.S. dollars in 2017. In addition to the United States, our technology is used to measure television viewing in 31 other countries. We also measure markets that account for nearly 80% of global TV ad spend and offer measurement and analytic services in 59 countries, including the United States, where we are the market leader. Our ratings are also the primary metrics used to determine the value of programming and advertising in the U.S. radio advertising marketplace.   According to eMarketer, U.S. Radio ad spend is expected to be $14 billion U.S. dollars in 2017. Lastly, our ratings are used by the top 25 Global Advertisers for digital campaigns to help determine the value of advertising in the premium Digital Video Marketplace. According to eMarketer, U.S. Digital ad revenues are expected to be $83 billion U.S. dollars in 2017 . Our Watch segment represented approximately 51% of our consolidated revenue in 2017.      

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Our Company was founded in 1923 by Arthur C. Nielsen, Sr., who invented an approach to measuring competitive sales results that made the concept of “market share” a practical management tool. For over 90 years, we have advanced the practice of market research and media audience measurement to provide our clients a better understanding of their consumers. Our Company, originally incorporated in the Netherlands, was purchased on May 24, 2006 by a consortium of private equity firms (collectively, the “Sponsors”) . In January 2011, our Company consummated an initial public offering of our common stock and our shares started trading on the New York Stock Exchange under the symbol “NLSN”. On August 31, 2015, Nielsen N.V., a Dutch public company listed on the New York Stock Exchange, merged with Nielsen Holdings plc, by way of a cross-border merger under the European Cross-Border Merger Directive, with Nielsen Holdings plc being the surviving company (the “Merger”). The Merger effectively changed the place of incorporation of Nielsen’s publicly traded parent holding company from the Netherlands to England and Wales, with no changes made to the business being conducted by Nielsen prior to the Merger. The Sponsors that held equity interests in Nielsen at the time of the January 2011 initial public offering have disposed of such interests.

Services and Solutions

What Consumers Buy

Our Buy segment provides retail transactional measurement data, consumer behavior information and analytics primarily to businesses in the CPG industry. Within our Buy segment, in 2017, 62% of revenues came from Developed markets, 36% came from Emerging markets and 2% came from Corporate Buy which represents slow growth and non-core services that are part of our portfolio pruning initiatives. For the year ended December 31, 2017, revenues from our Buy segment represented approximately 49% of our consolidated revenues. This segment has historically generated stable revenue streams that are characterized by multi-year contracts and high contract renewal rates. At the beginning of each year, over 60% of the segment’s revenue base for the upcoming year is typically committed under existing agreements. Our top five segment clients represented approximately 20% of our segment revenues for the year ended December 31, 2017 and the average length of relationship with these same clients is over 30 years. No single client accounted for 10% or more of our Buy segment revenues in 2017.

 

Connected System

Our retail and manufacturing clients face a business environment that is constantly evolving. New channels are emerging and innovative, nimble competitors are taking advantage of new consumer trends to capture market share. Consumers have better access to information on products and pricing than ever before. Assets that were previously barriers to entry and sources of competitive advantage like scale, global reach and an estate of physical stores can turn into liabilities that hamper the ability to compete with new models.

The advancements in technology that underpin these changes also hold opportunities. There has been a proliferation in the amount of data to help understand consumers better, reach them in a more personal way and make smarter, more actionable decisions. Harnessing this complex and varied amount of data demands new approaches and connectivity. Our clients need to:

 

know their consumers and shoppers even better

 

move faster

 

align their teams and vendors

 

win in omni-channel

 

make smarter decisions and investments

 

To help our clients meet these challenges, we are working on a system, known as the Connected System, to connect the most comprehensive measurement of consumer behavior with built-in analytics that feed an ecosystem of applications to drive activation. We believe that our Connected System will help our clients move quickly from understanding what is happening in their markets and why to knowing what next steps will improve performance. The Connected System will be:

 

 

Open: The system makes it easy to integrate data from any source and equally easy to extract data to be used in other systems. The system also supports a Connected Partner Program - an ecosystem of companies serving CPG/retail and incorporating Nielsen data in their solutions which makes it easy for clients to connect their network of partners.

 

Simple : Intuitive design and alerts makes the system simple to use while focusing on the user’s key performance indicators. Analytics are presented to the user in a way that is easy to interpret.

 

Flexible : Utilities in the platform allow clients to enrich data, produce customized views and plug in their own tools and applications.

 

Actionable: Supporting an ecosystem of applications from Nielsen and partners so that clients can focus on execution. Guided workflows make collaboration across teams (and suppliers) quicker and smoother.

 

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For our clients this means:

 

One version of the truth across the enterprise through integrated data

 

Teams that are connected and informed of the actions of other teams

 

Access to analytics that are at the center of everyday decisions

 

A cost-efficient approach that delivers profitable growth

 

Retail Measurement Services

We are a global leader in retail measurement services. Our retail sales data provides market share, competitive sales volumes, and insights into such activities as distribution, pricing, merchandising and promotion. By combining this detailed information with our in-house expertise (including world class data science methodologies and granular product and location reference data) and professional consultative services, we produce valuable insights that help our clients improve their manufacturing, marketing, distribution and sales decisions and grow their market share.

Depending on the sophistication of each country’s retailer systems, we collect retail sales information from stores using electronic point-of-sale technology and/or teams of local field auditors. Stores within our worldwide retail network include grocery, drug, convenience, discount, some wholesalers, specialty and eCommerce retailers, who, through various cooperation arrangements, share their sales data with us. The electronic retail sales information collected by stores through checkout scanners is transmitted directly to us. In certain emerging markets where electronic retail sales information is unavailable, we utilize field auditors to collect information through in-store inventory and price checks. For eCommerce retailers where electronic retail sales information is unavailable, we are increasingly using consumer sourced data to collect information by leveraging proven expertise developed in our Consumer Panel business. For all information we collect, our stringent quality control systems validate and confirm the source data. The data is then processed into databases that clients access using our proprietary software that allows them to query the information, conduct customized analysis and generate reports and alerts.

Consumer Panel Measurement

We maintain consumer panels around the world that help our clients understand consumer purchasing dynamics at the household level. Among other things, this information offers insight into shopper behavior such as trial and repeat purchase for new products, brand or retailer loyalty, and customer segmentation. In addition, our panel data augments our retail measurement information, providing blinded but detailed household demographics and can provide data in circumstances where we do not collect data from certain retailers.

Our consumer panels collect data from more than 250,000 household panelists across 25 countries, using a combination of in-home scanners and a mobile application to record purchases from each shopping trip. In the United States, for example, a demographically balanced set of approximately 100,000 households participate in the panel. Data received from household panels undergo a quality control process including UPC verification and validation, before being processed into databases and reports.  Clients may access these databases to perform analyses

 

Analytical Services

Utilizing our foundation of consumer purchasing information, we provide a wide and growing selection of consumer intelligence and analytical services that help clients make smarter business decisions throughout their product development and marketing cycles. We draw actionable insights from our retail and consumer panel measurement data sets, our online behavioral information, as well as a variety of other proprietary data sets.

We use consumer trends and comprehensive data analysis to advise our clients across their innovation process and apply a demand-driven approach to identify unmet consumer needs so they can develop breakthrough products. We use intelligence from comprehensive retail and consumer data analysis to inform client decisions on marketing spend for media, price, promotion and assortment. We help clients influence purchase decisions that shoppers make whether pre-store, in-store or online, and provide insights on how to market effectively along a shopper’s path to purchase. We also help clients drive profitable growth using demand-driven strategies that close the gap between consumer demand and sales, aligning what people watch to what people buy.

5


 

What Consumers Watch

Our Watch segment provides viewership and listening data and analytics primarily to the media and advertising industries across the television, radio, print, online, digital and mobile viewing and listening platforms. For the year ended December 31, 2017, revenues from our Watch segment represented approximately 51% of our consolidated revenues. This segment has historically generated stable revenue streams that are characterized by multi-year contracts and high contract renewal rates. At the beginning of each year, over 80% of the segment’s revenue base for the upcoming year is typically committed under existing agreements. Our top five clients represented approximately 23% of segment revenues for the year ended December 31, 2017 and the average length of relationship with these same clients is more than 30 years. No customer accounted for 10% or more of our Watch segment revenues in 2017.

We have aligned our Watch solutions across the key activities of Planning, Activation, Audience Measurement, and Advertising Effectiveness

Planning

Nielsen has a portfolio of solutions that enable clients to create optimized media plans to reach their desired audiences.

 

Nielsen Ad Intel provides competitive advertising intelligence across traditional and digital media in 28 major markets around the globe.  By providing ad campaign brand details, audience exposure and estimated advertising spend data, we furnish clients with unique insights for competitive brand and advertising creative activity, for shifts in advertising spend among media types, channels and brands, and for advertising sales lead generation.  In the United States, Ad Intel determines the commercial minutes for the national television currency.  Internationally, clients utilize Ad Intel’s ad spend as a secondary measure to the television currency.  Furthermore, Ad Intel’s brand schedules form the basis for many other Nielsen products and services.

 

Nielsen Media Impact is an omni-channel planning system, providing insights about target audiences across platforms and devices, to optimize media plans to achieve advertising campaign objectives.  Media Impact is a tool for understanding how various media can be used together most effectively in a media plan to achieve reach, frequency and brand or sales impact.   With Media Impact, clients can identify the most effective channels for messaging to consumers, optimize channel mix with reach and impact, quantify impact by media channel and leverage impact data to improve tactical planning.  In the US, Media Impact is fueled by the Total Media Fusion, a granular, comprehensive data set of audiences and media behaviors across TV, computer, smartphone, tablet and other media channels, designed specifically for media planning and analytics.  Media Impact is a tool for media agencies, advertisers and media owners and is currently available in 9 international markets, with more planned for 2018.

In addition to the services described above, we also provide qualitative information about consumers, including their lifestyles, shopping patterns, and use of media in local markets and across the United States. We market these services to customers of our syndicated radio and television ratings services who wish to demonstrate the targetability and value of their audience. We also market our quantitative and qualitative audience and consumer information to customers outside of our traditional base, including newspapers; advertising agencies; the advertising sales organizations of local cable television companies; national cable and broadcast television networks; out-of-home media sales organizations; sports teams and leagues; marketers and advertisers.  

Qualitative media insights applications include marketing, cross-platform, prospecting, planning/buying, sales, news, promotions, programming and editorial.  Beyond demonstrating audience targeting, value and media planning, qualitative information provides advertiser insights into the areas of promotions, marketing, brand management, multiculturalism, product development, shopper insights and sponsorship.

We currently provide syndicated local qualitative measurement in 151 U.S. markets, as well as Puerto Rico, with an additional 57 markets being added in 2018.

Activation

 

We offer over 60,000 segments representing different demographics, psychographics, media consumption and buying behavior.  From top funnel insights, describing demographics, economic and job related parameters, to mid funnel insights describing content that viewers have expressed interest in, such as TV shows watched, restaurants dined at, stores shopped, etc. to insights on expressed intent.  These audiences describe individuals with high propensity of exhibiting future behaviors such as purchasing a specific car model, a financial product, airline tickets, and more.  

 

6


 

We enable these segments in a vast array of buying platforms currently connected to Nielsen’s Data Management Platform.  The Nielsen Marketing Cloud is Nielsen’s platform for the custom creation of audiences and activation of those audiences for campaign delivery.  The Nielsen Marketing Cloud empowers brands, agencies and media companies to connect more deeply with customers by combining Nielsen’s world-class data, analytics, media planning, marketing activation and data management platform (DMP) capabilities in a single cloud platform.  

 

Our clients can connect directly to our Nielsen Marketing Cloud to identify desired syndicated targeting or created custom targets using their own first party data, unlocking the unique target combinations and using our insights as analytics and ROI tools.  Nielsen Marketing Cloud clients gain exclusive access to granular Nielsen data, which powers audience insights at a much higher degree of detail than is available anywhere else.  Marketing outcomes include a deeper understanding of consumers, more effective one-to-one messaging across devices, and superior ROI analysis and campaign optimization capabilities.

 

Audience Measurement

Television Audience Measurement

We are the global leader in television audience measurement. In the United States, which is by far the world’s largest market for television programming, broadcasters and cable networks use our television audience ratings as the primary currency to establish the value of their airtime and more effectively schedule and promote their programming. Advertisers use this information to plan television advertising campaigns, evaluate the effectiveness of their commercial messages and negotiate advertising rates.

We provide two principal television ratings services in the United States: measurement of national television audiences and measurement of local television audiences in all 210 designated local television markets. We use various methods to collect the data from households including electronic meters, which provide minute-by-minute viewing information for next day consumption by our clients, and written diaries. These households are meticulously identified using the U.S. Census as a model in order to properly and accurately model our national and local ratings. These methods enable us to collect not only television device viewing data but also the demographics of the audience (i.e., who in the household is watching), from which we calculate statistically reliable and accurate estimates of total television viewership. We have made significant investments over decades to build an infrastructure that can accurately and efficiently track television audience viewing, a process that has become increasingly complex as the industry has converted to digital transmission and integrated new technologies allowing for developments such as time-shifted viewing.

Our measurement techniques are constantly evolving to account for new television viewing behavior, increased fragmentation and new media technologies. For example, to help advertisers and programmers understand time-shifted viewing behavior, we created the Average Commercial Minute (ACM) ratings, which is a measure of how many people watch commercials during live and time-shifted viewing, through 3 days ("C3") , 7 days ("C7"), and up to 35 days (“C35”) . The C3 and C7 ratings are the primary metrics for buying and selling advertising on national broadcast television.

Our technology is used to measure television viewing in 31 countries outside the United States, including Australia, Indonesia, Italy and Poland. The international television audience measurement industry operates on a different model than in the United States. In many international markets, a joint industry committee of broadcasters in each individual country selects a single official audience measurement provider, which is designated the “currency” through an organized bidding process that is typically revisited every several years. We have strong relationships in these countries and see a significant opportunity to expand our presence into additional countries around the world.

Audio Audience Measurement

We provide independent measurement and consumer research primarily servicing radio, advertisers and advertising agencies in the audio industry. We estimate the size and composition of radio audiences in local markets and of audiences to network radio programming and commercials in the U.S. We refer to our local and network radio audience ratings services, collectively, as our “syndicated radio ratings services.” We provide our syndicated radio ratings services in local markets in the United States to radio broadcasters, advertising agencies, and advertisers. Our national services estimate the size and demographic composition of national radio audiences and the size and composition of audiences of network radio programs and commercials. Broadcasters use our data primarily to price and sell advertising time, and advertising agencies and advertisers use our data in purchasing advertising time.

We have developed our electronic Portable People MeterTM (“PPM®”) technology, which we deploy across many of our customer offerings and have licensed to other media information services companies to use in their media audience ratings services in countries outside of the United States. We have commercialized our PPM ratings service in 48 of the largest radio markets in the United States. Nielsen's PPM technology is also used commercially for National TV Out of Home and is planned for integration into Local TV measurement in 2018.

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Digital Audience Measurement

We are a global provider of digital media and market research, audience analytics and social media measurement. We employ a variety of measurement offerings in the various markets in which we operate to provide digital publishers, internet and media companies, marketers and retailers with metrics to better understand the behavior of online audiences. Through a combination of patented panel and census data collection methods, we measure and study the internet surfing, online buying, and video viewing (including television content) of digital audiences. In addition to measuring overall internet usage, Nielsen is the only company that has a Media Ratings Council (“MRC”) accredited age and gender people measurement across its U.S. Digital Ad Ratings and U.S. Digital in TV Ratings Services. Nielsen’s Digital Ad Ratings are now in 34 countries. Those 34 current Digital Ad Ratings markets account for about 93% of global digital ad spend.

Since 2010, Nielsen has been providing innovative census measurement in cooperation with third party data enrichment providers such as Facebook. We have privacy-protected and anonymous access to audience data from over 9.5 billion unique device IDs, which at this point is matched to over 350 million unique user profiles. We provide critical advertising metrics such as audience demographics, page and ad views, and time spent. As newer forms of digital media such as video advertising, social media and applications become a greater proportion of consumer behavior, we are transitioning our portfolio of digital services, including discontinuation of certain legacy services in certain markets and the launch of other services, to address the evolving requirements of measuring digital audiences and better serve our clients.

Mobile Measurement

We provide independent measurement and consumer research for telecom and media companies in the mobile telecommunications industry. Clients, principally mobile carriers and device manufacturers, rely upon our data to make consumer marketing, competitive strategy and resource allocation decisions. In the United States, our metrics are a leading indicator for mobile behaviors and attitudes, customer satisfaction, device share, service network quality, revenue share, and other key performance indicators. We also benchmark the end-to-end consumer experience to pinpoint problem areas in the service chain, track key performance metrics for mobile devices and identify key market opportunities.

To address the rapid growth of mobile internet consumption, we have deployed a combination of panel and census based measurement to capture internet, video and other media on mobile, smartphone, and tablet devices. In the U.S., Nielsen has deployed our mobile software development kit (SDK) to offer a comprehensive mobile advertising and content measurement for our media clients. In addition, our census demographic measurement uses the world's largest mobile demographic data set through our data enrichment providers. We offer mobile measurement and analytic services in 34 countries worldwide, including the United States, where we are a leader in the market for mobile audience measurement, and are focused on expanding our presence in other markets.

Nielsen Total Audience Measurement

Consumer choice is driving how content is viewed, and it is fundamentally changing the business of TV, advertising, and measurement. We are connecting all of our video measurement capabilities together in a comprehensive solution covering clients “total audience” for content and campaigns across all consumer access points.  We are also providing the industry’s first comparable metrics, which provides true comparability across TV & Digital.  These metrics have been developed to enable more flexible business models that support both linear and dynamic models of delivering ads and content in which the industry can choose on how best to leverage to transact billions of advertising transactions against.  Total Content Ratings combines the total audience for a program or content regardless of the mode of access, including SVOD.  Total Ad Ratings includes ratings for ads regardless of where and how they are consumed, providing flexibility for dynamic ad insertion across all screens.  

Advertising Effectiveness

Nielsen Brand Effect provides a range of solutions to major clients, whether they are CPG manufacturers, retailers, media companies, or other verticals such as automotive, telecom or financial services, to help validate and optimize their advertising spend. We quantify the effectiveness of advertising by reporting behavioral observations, attitudinal changes and actual offline purchase activity. We offer services specific to television, digital and social marketing to determine “resonance” or impact of specific campaigns, by measuring objectives such as breakthrough, brand recall, purchase intent and effect on product and brand loyalty. These services can also help clients determine which elements of their advertising campaigns are more or less effective, including frequency of repetition, length of commercial and context. As part of these efforts, we collect and analyze more than 20 million surveys annually to measure consumer engagement and recall of advertisements across television and online to provide important insights on advertising and content effectiveness.

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Nielsen Social is the leading provider of social TV measurement, audience engagement and advertising solutions for TV networks, agencies and advertisers, helping the industry measure, understand and act on TV-related across Facebook, Twitter and Instagram beginning in ( beginning in January 2018).  Along with tracking program-related activity on Facebook and Twitter around linear airtimes, Nielsen Social also track social TV activity in the U.S. on a 24/7 basis for over 1,400 series and select special programs, including linear and over-the-top programming such as Netflix and Hulu, and over 2,000 brands and theatrical releases. Nielsen Social uses this data to power Social Content RatingsTM, the first standardized, third-party measurement of program-related activity across Facebook, Twitter and Instagram ( beginning in January 2018), available via a syndicated dashboard. Social Content Ratings is also available in Italy, Australia, and Mexico.

Nielsen Catalina Solutions & Nielsen Buyer Insights

Nielsen has the most comprehensive Advertising Effectiveness Measurement in the industry.  We have pioneered the transition of demographic only insights to purchase behavior enhanced metrics.  Through these industry leading ventures, Nielsen delivers the broadest and deepest coverage of ROI and Media Planning across CPG, Restaurant, Retail, Travel, Pharmacy, etc.  Representing more than $80 billion in advertising spend and over $2 trillion in product purchase, Nielsen delivers on the deepest granular insights down to the merchant and UPC level (where applicable) against single source matched, demographically accurate viewership data.  Nielsen’s Catalina Solutions and Nielsen Buyer Insights product suites are utilized by every major media company in the U.S. for Upfronts, research, industry events and everyday negotiations.  

Nielsen Catalina Solutions (NCS), our joint venture with Catalina, measures the effectiveness of advertising across all media.  NCS helps advertisers and agencies define their customer once and find them everywhere.  NCS enables the CPG industry to activate on their best customers based on actual prior purchases data and match that to the very same shopper's media exposure, then measure the sales impact of the campaign. NCS has conducted several thousand studies for 200 advertisers and 450+ brands to optimize ad performance and drive revenue growth and increase return on ad spend.

Competitive Advantages

We are faced with a number of competitors in the markets in which we operate. Some of our competitors in each market may have substantially greater financial, marketing and other resources than we do and may benefit from other competitive advantages. See “Competitive Landscape” and “Risk Factors.” We face increasing competition, which could adversely affect our business, financial condition, results of operations and cash flow.  Notwithstanding the challenges presented by the competitive landscape, we believe that we have several competitive advantages, including the following:

Global Scale and Brand. We provide a breadth of information and insights about consumers covering approximately 90 percent of all population and GDP globally.  In our Buy segment, we track billions of sales transactions per month in retail outlets in more than 100 countries around the world. We also have approximately 250,000 household panelists across 25 countries. In our Watch segment, our ratings are the primary metrics used to determine the value of programming and advertising in the U.S. television advertising marketplace. According to eMarketer, U.S. TV ad spending is expected to be $73 billion U.S. dollars in 2017. We believe our footprint, independence, credibility and leading market positions will continue to contribute to our long-term growth and strong operating margins as the number and role of multinational companies expand. Our scale is supported by our global brand, which is defined by the original Nielsen code created by our founder, Arthur C. Nielsen, Sr.: impartiality, thoroughness, accuracy, integrity, economy, price, delivery and service.

Strong, Diversified Client Relationships. Many of the world’s largest brands rely on us as their information and analytics provider to create value for their business. We maintain long-standing relationships and multi-year contracts with high renewal rates due to the value of the services and solutions we provide. In our Buy segment, our clients include the largest CPG and merchandising companies in the world such as The Coca-Cola Company, Nestle S.A., Unilever, and The Procter & Gamble Company, as well as leading retail chains such as Carrefour, Tesco, Walgreens and Walmart. In our Watch segment, our client base includes leading broadcast, radio, cable and internet companies such as CBS, Clear Channel Media, Disney/ABC, Facebook, Google, Microsoft, NBC Universal/Comcast, Twenty-First Century Fox, Time Warner, Twitter, Univision and Yahoo!; leading advertising agencies such as WPP, IPG, Omnicom, and Publicis; leading telecom companies such as AT&T, Verizon, Vodafone, and Nokia; and leading automotive companies such as Chrysler, Ford and Toyota. The average length of relationship with our top 10 clients across both our Buy and Watch segments is more than 30 years. In addition, due to our growing presence in emerging markets, we have cultivated strong relationships with local market leaders that can benefit from our services as they expand globally. Our strong client relationships provide both a foundation for recurring revenues as well as a platform for growth.

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Enhanced Data Assets and Measurement Science. Our extensive portfolio of transactional and consumer behavioral data across our Buy and Watch segments enables us to provide critical information to our clients. For decades, we have employed advanced measurement methodologies that yield statistically accurate information about consumer behavior while having due regard for their privacy. Our particular expertise in panel measurement includes a proven methodology to create statistically accurate research insights that are statistically representative of designated audiences. This expertise is a distinct advantage as we extrapolate more precise insights from emerging large-scale census databases to provide greater granularity and segmentation for our clients. We continue to enhance our core competency in measurement science by improving research approaches and investing in new methodologies. We have also invested significantly in our data architecture to enable the integration of distinct large-scale census data sets including those owned by third parties. We believe that our expertise, established standards and increasingly granular and comprehensive data assets provide us with a distinct advantage as we deliver more precise insights to our clients.

Innovation. We have focused on innovation to deepen our capabilities, expand in new and emerging forms of measurement, enhance our analytical offerings and capitalize on industry trends across our Buy & Watch businesses.  

In Watch, we are investing in our total audience measurement framework, connecting all of our video, audio, and text measurement capabilities across digital and television platforms for both ad campaigns (Total Ad Ratings) and content (Total Content Ratings) across all consumer access points.  These measurement offerings allow content providers and advertisers to understand their true reach across and among all platforms using a combination of Nielsen's gold standard panels and census-based measurement.  We have also taken a “total” approach to Ad Intel by partnering with a global data provider to add digital data into the service alongside TV, radio and print.  We are working with our clients to help maximize the value of the data we give to them by allowing them to evaluate new distribution options (e.g. the Apple TV, Roku, Game Console breakout) as well as understanding the true impact and audiences of their content when sent to Subscription Video on Demand (“SVOD”).    The continued expansion of our Nielsen campaign ratings service provides “reach” metrics for TV and digital campaign ratings, and can offer advertisers and media companies a unique measurement of unduplicated audiences for their advertising and programming across television and online viewing.

Nielsen is also incorporating large “census like” data into all of our services and products.  We have been using Return Path Data in different areas of Nielsen over the last five years, for example, in Digital Ad Ratings and Digital Content Ratings along with our marketing effectiveness/ROI services.  Nielsen is working to incorporate bringing in return path data for Television.  Due to the significant deficiencies in this data, Nielsen’s Data Science teams are creating a number of statistical models to correct for all of the limitations of this data, including how to calibrate and validate against it in which to continue to produce quality person’s based ratings for the marketplace.

We have also made investments in providing cross platform data aggregation and audience activation within the Nielsen Marketing Cloud. Its data management platform and big data infrastructure has enabled brands, agencies, and media companies access to unified consumer mapping and targeting across multiple media platforms.   By leveraging this data management platform, clients can more easily analyze ROI and optimize their marketing programs with the Nielsen Marketing Cloud’s world class analytic capabilities, including Multi Touch Attribution modelling (cross channel performance analysis) and In Flight Analytics (a real-time view into purchase-intent behavior).

 

In addition the Nielsen Marketing Cloud incorporated Nielsen AI, a self-learning marketing AI solution that automatically identifies and adapts to what consumer attributes and behavior are driving campaign key performance indicators – like form fills or sales conversions - leading to better marketing results.  Nielsen AI was recognized as one of the most technologically significant products of 2017 by R&D Magazine's R&D 100, one of the most prestigious innovations awards program in research and development for the past 55 years, honoring great pioneers and their revolutionary ideas in science and technology.

On the planning side, Nielsen Media Impact, a state of the art cross media planning system that integrates reach and effectiveness data, which provides the analytics capability tied to our total audience measurement data to enable buyers and sellers to more effectively transact on advertising sales.  It helps agencies, media owners, and advertisers to better plan, activate and optimize the value of their media investments.  It is also the first solution in the industry that has created the first currency-quality, respondent level planning dataset and software solution that is configurable from top to bottom for clients that want proprietary solutions.  

Nielsen is making significant investments in sports sponsorship, and is now the premier global provider of analytics and insights in this category.  Nielsen’s acquisition of Repucom brings together Repucom’s brand exposure data and metrics and connects the sponsorship data with Nielsen’s buyer intent and purchase data to help clients make better, smarter business decisions.  

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While technology is changing the path to purchase and generating massive volumes of data to sift through, Nielsen is helping our clients navigate this changing landscape and answer critical questions through our innovation of the Nielsen Connected System.   The Connected System is an open, cloud-based platform which allows clients to quickly determine what’s happened to their business, the reason behind sales and share changes and then what they should do next through analytic apps that support everyday decisions around innovation, distribution, price, promotion and media.  Retail and manufacturer clients will both have access to the Connected System enabling a high degree of collaboration.  We have also further enhanced our information and analytics delivery platform, Nielsen Answers On Demand, to enable the management of consumer loyalty programs for retail clients.

Nielsen is also on a path to measure the “Total Consumer,” which means offline and online purchases, all outlets, retail, and out of home consumption.  Nielsen’s e-commerce measurement solution is a combination of Nielsen retail data cooperators; multiple consumer-sourced data sets and demand related analytics that will provide the industry a leading measure of e-commerce channel performance for both retailers and manufacturers.  These data sources, married with Nielsen’s best in class data science will enable an integrated, calibrated and projectable measurement solution.  The retail data cooperators are across a spectrum of channels ranging from pure play, club, mass, specialty, drug, and food.  This solution will provide an integrated view of consumer insights, in addition to the market measurement, through consumer level purchase data.

Scalable Operating Model. Our global presence and operating model allow us to scale our services and solutions rapidly and efficiently. We have a long track record of establishing leading services that can be quickly expanded across clients, markets and geographies. Our global operations and technology organization enables us to achieve faster, higher quality outcomes for clients in a cost-efficient manner. Our flexible architecture allows us to incorporate leading third-party technologies as well as data from external sources, and enables our clients to use our technology and solutions on their own technology platforms. In addition, we work with leading technology partners such as IBM, Tata Consultancy Services and other technology providers, which allows for greater quality in client offerings and efficiency in our global operations.

Industry Trends

We believe companies, including our clients, require an increasing amount of data and analytics to set strategy and direct operations. This has resulted in a large market for business information and insight which we believe will continue to grow. Our clients are media, advertising and CPG companies in the large and growing markets. We believe that significant economic, technological, demographic and competitive trends facing consumers and our clients will provide a competitive advantage to our business and enable us to capture a greater share of our significant market opportunity. We may not be able to realize these opportunities if these trends do not continue or if we are otherwise unable to execute our strategies. See “Risk Factors – We may be unable to adapt to significant technological changes which could adversely affect our business” and “Risk Factors – Our international operations are exposed to risks which could impede growth in the future.”

Emerging markets present significant expansion opportunities. Brand marketers are focused on attracting new consumers in emerging countries as a result of the fast-paced population growth of the middle class in these regions. In addition, the retail trade in these markets is quickly evolving from small, local formats toward larger, more modern formats with electronic points of sale, a similar evolution to what occurred in developed markets over the last several decades. We provide established measurement methodologies to help give CPG companies, retailers and media companies an accurate understanding of local consumers to allow them to harness growing consumer buying power in markets like Brazil, India and China.

Demographic shifts and changes in spending behavior are altering the consumer landscape. Consumer demographics and related trends are constantly evolving globally, leading to changes in consumer preferences and the relative size and buying power of major consumer groups. Shifts in population size, age, racial composition, family size and relative wealth are causing marketers continuously to re-evaluate and reprioritize their consumer marketing strategies. We track and interpret consumer demographics that help enable our clients to engage more effectively with their existing consumers as well as forge new relationships with emerging segments of the population.

The media landscape is dynamic and changing. Consumers are rapidly changing their media consumption patterns. The growing availability of the internet, and the proliferation of new formats and channels such as mobile devices, social networks and other forms of user-generated media have led to an increasingly fragmented consumer base that is more difficult to measure and analyze. In addition, simultaneous usage of more than one screen is becoming a regular aspect of daily consumer media consumption. We have effectively measured and tracked media consumption through numerous cycles in the industry’s evolution – from broadcast to cable, from analog to digital, from offline to online and from live to time-shifted, from in-home to out-of-home, and Video On Demand/Subscription Video On Demand. We believe our distinct ability to provide independent audience measurement and metrics across television, radio, online and mobile platforms helps clients better understand, adapt to and profit from the continued transformation of the global media landscape.

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Consumers are more connected, informed and in control. More than three-quarters of the world’s homes have access to television, there are approximately 3.5 billion internet users around the globe, and mobile penetration rates have reached 96% globally. Advances in technology have given consumers a greater level of control of when, where and how they consume information and interact with media and brands. They can compare products and prices instantaneously and have new avenues to learn about, engage with and purchase products and services. These shifts in behavior create significant complexities for our clients. Our broad portfolio of measurement and analytical services enables our clients to engage consumers with more impact and efficiency, influence consumer purchasing decisions and actively participate in and shape conversations about their brands.

Increasing amounts of consumer information are leading to new marketing approaches. The advent of the internet and other digital platforms has created rapid growth in consumer data that is expected to intensify as more entertainment and commerce are delivered across these platforms. As a result, companies are looking for real-time access to more granular levels of data to understand growth opportunities more quickly and more precisely. This presents a significant opportunity for us to work with companies to effectively manage, integrate and analyze large amounts of information and extract meaningful insights that allow marketers to generate profitable growth.

Consumers are looking for greater value . Economic and social trends have spurred consumers to seek greater value in what they buy as exemplified by the rising demand for “private label” (store branded) products. This increased focus on value is causing manufacturers, retailers and media companies to re-evaluate brand positioning, pricing and loyalty. We believe companies will increasingly look to our broad range of consumer purchasing insights and analytics to more precisely and effectively measure consumer behavior and target their products and marketing offers at the right place and at the right price.

The Rise of Online Brand Loyalists. The growth of online commerce has driven the need for fast-moving consumer goods to reshape consumers’ actual online experience around their online behavior.  The real promise in digital retail is the chance to go “beyond the self” to build brand loyalty with consumers.  It is the first time that brands and retailers can fulfill consumers’ needs for convenience and an overall good experience along the entire path to purchase, including clear, helpful production information, ensuring there is a place for customer reviews by product, easy checkout, simple returns, and quick responses to consumer feedback.  Getting the experience right and building those relationships with consumers now will be vital to securing subscriptions and automatic fulfillment, which will very soon become the norm.  

Our Growth Strategy

We believe we are well-positioned for growth worldwide and have a multi-faceted strategy that builds upon our brand, strong client relationships and integral role in measuring and analyzing the global consumer. Our growth strategy is also subject to certain risks. For example, we may be unable to adapt to significant technological changes such as changes in the technology used to collect and process data or in methods of television viewing. In addition, consolidation in our customers’ industries may reduce the aggregate demand for our services. See “Risk Factors.”

Continue to grow in emerging markets

Emerging markets (measured in our Buy segment) comprised approximately 36% of our 2017 Buy segment revenues (18% of our 2017 consolidated revenues) and we believe represent a significant long-term opportunity for us given the growth of the middle class and the rapid evolution and modernization of the retail trade in these regions. Key elements of our strategy include:

 

Continuing to grow our existing services in local markets while simultaneously introducing into emerging markets new services drawn from our global portfolio;

 

Partnering with existing clients as they expand their businesses into emerging markets and providing the high-quality measurement and insights to which they are accustomed; and

 

Building relationships with local companies that are expanding beyond their home markets by capitalizing on the global credibility and integrity of the Nielsen brand.

Continue to develop innovative services

We intend to continue evolving our service portfolio to provide our clients with comprehensive and advanced solutions. The key elements of our strategy are aligned to our corporate values:  Open, Connected, Useful, and Personal:

 

Open

 

Expanding third party data partnerships to provide broader coverage and deeper granularity

 

Making Nielsen market data available to authorized users via API

 

Enabling third party development of apps that leverage Nielsen data across our Nielsen Marketing Cloud and Nielsen Connected System

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Connected

 

Continuing to invest in the connection of Nielsen Watch and Buy assets

 

Integrating Nielsen data and tools into client workflows and tech stacks

 

Enabling the inclusion of client datasets

 

Useful

 

Moving from custom/manual analytics and canned reports toward “always on” analytics that enable clients to make decisions closer to real time

 

Ensuring that our tools are intuitive and effective in executing the client’s work

 

Becoming a leader in software usability

 

Personal

 

Designing solutions that solve for specific client personas and use cases

 

Connecting Nielsen and third party datasets to provide a 360 degree view of the consumer

 

Delivering capabilities that enable our clients to personalize their own products and services

These strategies are directly reflected in the Nielsen Total Audience, Nielsen Marketing Cloud and Nielsen Connected System programs.

Continue to attract new clients and expand existing relationships

We believe that substantial opportunities exist to both attract new clients and to increase our revenue from existing clients. Building on our deep knowledge and the embedded position of our Buy and Watch segments, we expect to sell new and innovative solutions to our new and existing clients, increasing our importance to their decision making processes.

Continue to pursue strategic acquisitions to complement our leadership positions

We have increased our capabilities through investments and acquisitions in the areas of retail measurement, U.S. and international audience measurement, and advertising effectiveness for digital and social media campaigns. Going forward, we will consider select acquisitions of complementary businesses that enhance our product and geographic portfolio and can benefit from our scale, scope and status as a global leader.

Technology Infrastructure

We operate with an extensive data and technology infrastructure utilizing six primary data centers in four countries around the world. We also use AWS from Amazon and Azure from Microsoft for cloud based infrastructure. Our global database has the capacity to house approximately 54 petabytes of information, with our Buy segment processing approximately 9.5 billion purchasing data points each month in 2017, our Watch segment processing approximately 200 billion tuning and viewing records (across panel and census data) each month in 2017 and our Nielsen Marketing Cloud platform processing 5 trillion events each month in 2016. Our technology infrastructure plays an instrumental role in meeting service commitments to global clients and allows us to quickly scale our services across practice areas and geographies. Our technology platform utilizes an open approach that facilitates integration of distinct data sets, interoperability with client data and technology, and partnerships with leading technology companies such as Tata Consulting Services and other technology providers.

Intellectual Property

Our patents, trademarks, trade secrets, copyrights and all of our other intellectual property are important assets that afford protection to our business. Our success depends to a degree upon our ability to protect and preserve certain proprietary aspects of our technology and our brand. To ensure that objective, we control access to our proprietary technology. Our employees and consultants enter into confidentiality, non-disclosure and invention assignment agreements with us. We protect our rights to proprietary technology and confidential information in our business arrangements with third parties through confidentiality and other intellectual property and business agreements.

We hold a number of third-party patent and intellectual property license agreements that afford us rights to third-party patents, technology and other intellectual property. Such license agreements most often do not preclude either party from licensing our patents and technology to others. Such licenses may involve one-time payments or ongoing royalty obligations, and we cannot ensure that future license agreements can or will be obtained or renewed on acceptable terms, or at all.

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Employees

As of December 31, 2017, we employed approximately 46,000 people worldwide. Approximately 19% of our employees are covered under collective bargaining agreements and an additional 13% are covered under works council agreements in Europe. We may become subject to additional agreements or experience labor disruptions which may result in higher operating costs over time. We actively invest in our employee relations and believe they are solid. We are committed to treating employees in a way that respects and protects their human rights everywhere we operate around the world.

Competitive Landscape

There is no single competitor that offers all of the services we offer in all of the markets in which we offer them. We have many competitors worldwide that offer some of the services we provide in selected markets. While we maintain leading positions in many markets in which we operate, our future success will depend on our ability to enhance and expand our suite of services, provide reliable and accurate measurement solutions and related information, drive innovation that anticipates and responds to emerging client needs, strengthen and expand our geographic footprint, and protect consumer privacy. See “Risk Factors – We face increasing competition, which could adversely affect our business, financial condition, results of operations and cash flow.” We believe our global presence and integrated portfolio of services are key assets in our ability to effectively compete in the marketplace. A summary of the competitive landscape for each of our segments is included below:

What Consumers Buy

While we do not have one global competitor in our Buy segment, we face numerous competitors in various areas of our service in different markets throughout the world. Competition includes companies specializing in marketing research, in-house research departments of manufacturers and advertising agencies, retailers that sell information directly or through brokers, information management and software companies, and consulting and accounting firms. In retail measurement, our principal competitor in the United States is Information Resources, Inc., which is also present in some European and Asia/Pacific markets. Our retail measurement service also faces competition in individual markets from local companies. Our consumer panel services and analytics services have many direct and/or indirect competitors in all markets around the world including in selected cases, GfK, Ipsos, Kantar and local companies in individual countries.

What Consumers Watch

While we do not have one global competitor in our Watch segment, we face numerous competitors in various areas of our operations in different markets throughout the world. We are the clear market leader in U.S. television audience measurement; however, there are many emerging players and technologies that will increase competitive pressure. Numerous companies such as, comScore are attempting to provide alternative forms of television audience measurement using, inter alia, set-top box data and panel-based measurement. Our principal competitor in television audience measurement outside the United States is Kantar, with companies such as GfK and Ipsos also providing competition in select individual countries.

Our primary competitor in the digital audience and campaign measurement solutions in the United States is comScore. Globally (including the United States), we face competition from additional companies that provide analytics services such as Oracle, Google Analytics, and Adobe Analytics. In 2016 one of our former competitors, Rentrak merged into a wholly-owned subsidiary of comScore and the combined companies focus on cross platform measurement.  We are the market leader in the U.S. audio audience measurement. Our principal competitors globally are Kantar and GFK, and in the U.S. our principal competitor is Eastlan. Kantar developed technologies similar to our PPM ratings service outside the U.S. Additionally Triton, is a U.S.-based digital competitor which has developed Audio streaming measurement using server log technology.

Regulation

Our operations are subject to and affected by data protection laws in many countries. These laws pertain primarily to personal data (i.e . , information relating to an identified or identifiable individual), constrain whether and how we collect personal data, how that data may be used and stored, and whether, to whom and where that data may be transferred. What constitutes “personal data” varies from country to country and region to region and continues to evolve. Data collection methods that may not always be obvious to the data subject, like the use of cookies online, or that present a higher risk of abuse, such as collecting data directly from children, tend also to be more highly regulated, and products that rely on these technologies may require re-engineering to comply with new laws. In addition, these data transfer constraints can impact multinational access to a central database and cross-border data transfers.

Some of the personal data we collect may be considered “sensitive” by the laws of many jurisdictions because they may include certain demographic information and consumption preferences. Sensitive personal data typically are more highly regulated than non-sensitive data. Generally, this means that for sensitive data, the data subject’s consent should be more explicit and fully informed and security measures surrounding the storage of the data should be more rigorous. The greater constraints that apply to the collection and use of sensitive personal data increase the administrative and operational burdens and costs of panel recruitment and management.

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The attention privacy and data protection issues attract can offer us a competitive advantage. Because we recognize the importance of privacy to our panelists, our customers, consumers in general, and regulators, we devote dedicated resources to enhancing our privacy and security practices in our product development plans and other areas of operation, and participate in privacy policy organizations and “think tanks.” We do this to improve both our practices and the perception of Nielsen as a leader in this area.

Global Responsibility and Sustainability

Through responsible, sustainable business practices and our commitment to giving back, we care for the communities and markets where we live and operate our business. Our Global Responsibility & Sustainability strategy includes all environmental, social and governance (ESG) issues that affect our business, operations, supply chain, and all internal and external stakeholders.

The Board of Directors’ Nomination and Corporate Governance Committee oversees these issues. In addition to our Global Responsibility & Sustainability team, we also manage relevant risks and opportunities through various internal engagement channels, including Global Citizenship & Sustainability Council, our Human Resources Sustainability Council and our Technology & Operations Sustainability Council. As part of our commitment to ongoing stakeholder engagement, Nielsen conducts a non-financial materiality assessment once every two years. This process is a critical part of our ESG strategy management to identify the ESG issues that are most critical to our stakeholders and business, as well as understand their impact on our economic, environmental and social value.

Financial Information about Segments and Geographic Areas

See Note 16 to our consolidated financial statements – “Segments,” for further information regarding our operating segments and our geographic areas.

Available Information

Our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and any amendments to these reports are made available free of charge on our website at http://www.nielsen.com as soon as reasonably practicable after we electronically file such reports with, or furnish them to, the Securities and Exchange Commission (“SEC”). Information on our website is not incorporated by reference herein and is not a part of this report.

From time to time, Nielsen may use its website and social media outlets as channels of distribution of material company information.  Financial and other material information regarding the company is routinely posted and accessible on our website at http://www.nielsen.com/investors, our Twitter account at http://twitter.com/NielsenIR and our iPad App, NielsenIR, available on the App Store.

 

 

Item 1A.

Risk Factors

The risks described below are not the only risks facing us. Any of the following risks could materially and adversely affect our business, financial condition or results of operations. Additional risks and uncertainties not currently known to us or those we currently view to be immaterial may also materially and adversely affect our business, financial condition or results of operations.

Risks Related to Our Business

We may be unable to adapt to significant technological changes, which could adversely affect our business.

We operate in businesses that require sophisticated data collection, processing systems, software and other technology. Some of the technologies supporting the industries we serve are changing rapidly. We have been and will be required to adapt to changing technologies and industry standards, either by developing and marketing new services investing in new services or by enhancing our existing services to meet client demand.

Moreover, the introduction of new services embodying new technologies and the emergence of new industry standards could render existing services technologically or commercially obsolete. Our continued success will depend on our ability to adapt to changing technologies, manage and process ever-increasing amounts of data and information and improve the performance, features and reliability of our existing services in response to changing client and industry demands. We may experience difficulties that could delay or prevent the successful design, development, testing, introduction or marketing of our services. New services, or enhancements to existing services, may not adequately meet the requirements of current and prospective clients or achieve any degree of significant market acceptance.

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Traditional methods of television viewing continue to change as a result of fragmentation of channels and digital and other new television and video technologies and devices such as video-on-demand, digital video recorders, game consoles, tablets, other mobile devices and internet viewing. In addition, consumption of consumer packaged goods is growing in new and different channels such as discount stores and e-commerce. If we are unable to continue to successfully adapt our media and consumer measurement systems to new viewing and consumption habits, our business, financial position and results of operations could be adversely affected.

Consolidation in the industries in which our clients operate could put pressure on the pricing of our services, thereby leading to decreased earnings.

Consolidation in the industries in which our clients operate could reduce aggregate demand for our services in the future and could limit the amounts we earn for our services. When companies merge, the services they previously purchased separately are often purchased by the combined entity in the aggregate in a lesser quantity than before, leading to volume and price compression and loss of revenue. While we are attempting to mitigate the revenue impact of any consolidation by expanding our range of services, there can be no assurance as to the degree to which we will be able to do so as industry consolidation continues, which could adversely affect our business, financial position and results of operations.

Client procurement strategies could put additional pressure on the pricing of our services, thereby leading to decreased earnings.

Certain of our clients may continue to seek further price concessions from us. This puts pressure on the pricing of our services, which could limit the amounts we earn. While we attempt to mitigate the revenue impact of any pricing pressure through effective negotiations and by providing services to individual businesses within particular groups, there can be no assurance as to the degree to which we will be able to do so, which could adversely affect our business, financial position and results of operations.

Adverse market conditions, particularly in the consumer packaged goods, media, entertainment, telecommunications or technology industries, could adversely impact our revenue.

Adverse economic conditions could affect markets both in the United States and internationally, impacting the demand for our customers’ products and services. Those reduced demands could adversely affect the ability of some of our customers to meet their current obligations to us, hinder their ability to incur new obligations until the economy and their businesses strengthen or cause them to reduce or cease using our services. The inability of our customers to pay us for our services and/or decisions by current or future customers to forego or defer purchases may adversely impact our business, financial condition, results of operations, profitability and cash flows and may present risks for an extended period of time. We cannot predict the impact of economic slowdowns on our future financial performance.

To the extent that the businesses we service, especially our clients in the consumer packaged goods, media, entertainment, telecommunications and technology industries, are subject to the financial pressures of, for example, increased costs or reduced demand for their products, the demand for our services, or the prices our clients are willing to pay for those services, may decline.

We expect that revenues generated from our measurement and analytical services will continue to represent a substantial portion of our overall revenue for the foreseeable future. During challenging economic times, clients, typically advertisers, within our Buy segment may reduce their discretionary advertising expenditures and may be less likely to purchase our analytical services, which would have an adverse effect on our revenue.

Clients within our Watch segment derive a significant amount of their revenue from the sale or purchase of advertising. During challenging economic times, advertisers may reduce advertising expenditures and advertising agencies and other media may be less likely to purchase our media information services, which would have an adverse effect on our revenue.

Our substantial indebtedness could adversely affect our business, results of operations, and financial health.

We have and will continue to have a significant amount of indebtedness. As of December 31, 2017, we had total indebtedness of $8,441 million.

Our substantial indebtedness could have important consequences. For example, it could:

 

increase our vulnerability to general adverse economic and industry conditions;

 

require us to dedicate a substantial portion of our cash flow from operations to interest and principal payments on our indebtedness, thereby reducing the availability of our cash flow to fund working capital, capital expenditures, service development efforts, dividends, share repurchases and other general corporate purposes;

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limit our flexibility in planning for, or reacting to, changes in our business and the industry in which we operate;

 

expose us to the risk of increased interest rates as certain of our borrowings are at variable rates of interest;

 

restrict us from making strategic acquisitions or cause us to make non-strategic divestitures;

 

limit our ability to obtain additional financing for working capital, capital expenditures, service development, debt service requirements, dividends, share repurchases, acquisitions and general corporate or other purposes;

 

limit our ability to adjust to changing market conditions;

 

place us at a competitive disadvantage compared to our competitors that have less debt; and

 

limit our ability to service our dividend and stock repurchases programs.

In addition, the indentures governing our outstanding notes and our secured credit facility contain financial and other restrictive covenants that could limit the ability of our operating subsidiaries to engage in activities that may be in our best interests, including by limiting the ability to make acquisitions, pay dividends or repurchase shares.  Moreover, the failure to comply with any of those covenants could result in an event of default which, if not cured or waived, could result in the acceleration of all of our debt. See Note 10 to our consolidated financial statements- “Long Term Debt and Other Financing Arrangements,” for a description of our debt arrangements and related covenants.

Despite our current indebtedness levels, we and our subsidiaries may still be able to incur substantially more debt. If new debt is added to our and our subsidiaries’ current debt levels, the related risks that we and they now face could intensify.

We require a significant amount of cash as well as continued access to the capital markets to service our indebtedness, fund capital expenditures and meet our other liquidity needs. Our ability to generate cash and our access to the capital markets depend on many factors beyond our control.

Our ability to make payments on our indebtedness (both interest and principal) and to fund planned capital expenditures and other liquidity needs will depend on our ability to generate cash in the future and our ability to refinance our indebtedness. This, to a certain extent, is subject to general economic, financial, competitive, legislative, regulatory and other factors that are beyond our control.

We may not be able to generate sufficient cash flow from operations to pay our indebtedness or to fund our other liquidity needs. We may need to refinance all or a portion of our indebtedness on or before maturity. We may not be able to refinance any of our indebtedness, including our senior secured credit facilities, on commercially reasonable terms or at all. See Note 10 to our consolidated financial statements – “Long-term Debt and Other Financing Arrangements,” for a description of our debt arrangements and related maturities

A substantial portion of our indebtedness is at variable rates, and we are exposed to the risk of increased interest rates.

Our cash interest expense for the years ended December 31, 2017, 2016 and 2015 was $352 million, $319 million and $296 million, respectively. At December 31, 2017, we had $4,074 million of floating-rate debt under our senior secured credit facilities of which $2,050 million was subject to effective floating-fixed interest rate swaps. A one percent increase in interest rates applied to our floating rate indebtedness would therefore increase annual interest expense by approximately $20 million ($41 million without giving effect to any of our interest rate swaps). We periodically review our fixed/floating debt mix, and the volume, rates and duration of our interest rate hedging portfolio are subject to changes, which could adversely affect our results of operations.

The success of our business depends on our ability to recruit sample participants to participate in our research samples.

Our business uses scanners and diaries to gather consumer data from sample households as well as Set Meters, People Meters, Active/Passive Meters, PPM’s and diaries to gather television and audio audience measurement data from sample households. It is increasingly difficult and costly to obtain consent from households to participate in the surveys. In addition, it is increasingly difficult and costly to ensure that the selected sample of households mirrors the behaviors and characteristics of the entire population and covers all of the demographic segments requested by our clients.   Political changes and trends such as populism, economic nationalism, immigration and sentiment towards multinational companies have made recruiting a sample that mirrors the entire population more difficult.  In addition, if the 2020 U.S. Census is not reliable due to underfunding, new technologies being used, or otherwise, the data we rely on for our panels and statistical breakdowns in the U.S. may not be accurate.  Additionally, as consumers adopt modes of telecommunication other than traditional telephone service, such as mobile, cable and internet calling, it may become more difficult for our services to reach and recruit participants for consumer purchasing and audience measurement services. If we are

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unsuccessful in our efforts to recruit appropriate participants, maintain the integrity of our panels, maintain adequate participation levels or properly model the sample data, our clients may lose confidence in our ratings services and we could lose the support of the relevant industry groups. If this were to happen, our consumer purchasing and audience measurement services may be materially and adversely affected .

Data protection laws and self-regulatory codes may restrict our activities and increase our costs.

Various statutes and rules regulate conduct in areas such as privacy and data protection which may affect our collection, use, storage and transfer of information both abroad and in the United States. The definition of “personally identifiable information” and “personal data” continues to evolve and broaden, and new laws and regulations are being enacted, so that this area remains in a state of flux. In addition, some of our products and services are subject to self-regulatory programs relating to digital advertising. Compliance with these laws and self-regulatory codes may require us to make certain investments or may dictate that we not offer certain types of services or only offer such services after making necessary modifications. Failure to comply with these laws and self-regulatory codes may result in, among other things, civil and criminal liability, negative publicity, restrictions on further use of data and/or liability under contractual warranties.

In addition, there is an increasing public concern regarding data and consumer protection issues, with the result that the number of jurisdictions with data protection laws continues to increase and the scope of existing privacy laws and the data considered to be covered by such laws is expanding. Changes in these laws (including newly released interpretations of these laws by courts and regulatory bodies) may limit our data access, use and disclosure, and may require increased expenditures by us or may dictate that we may not offer certain types of services.

The European Union’s General Data Protection Regulation (“GDPR”), will take effect in May 2018 and will require EU member states to meet new and more stringent requirements regarding the handling of personal data.  Failure to meet the GDPR requirements could result in penalties of up to 4% of worldwide revenue. Additionally, compliance with the GDPR is resulting in operational costs to implement new procedures corresponding to new legal rights granted under the law, but has had little direct impact on Nielsen products.  The forthcoming EU “ePrivacy” Regulation is expected to have potentially significant impacts for the online/mobile behavioral advertising industry as a whole. Nielsen is continuing to monitor the development of the ePrivacy Regulation and industry response and will determine whether to take further action, as needed, following its final adoption.

 

We are exposed to risks related to cybersecurity and protection of confidential information.

In the ordinary course of our business, we rely extensively on our people, technology and business operations as well as trusted strategic partners and vendors to provide us with access to data and technology as well as related professional services.  We use several third-party service providers, including cloud providers, to access, store, transmit and process sensitive data. We receive, store and transmit large volumes of proprietary information and data that may contain personally identifiable information of our customers, employees, consumers and suppliers or sensitive client data entrusted to us. Our sensitive data may include our or a client’s intellectual property, financial information and business operations data.

An actual or perceived security or privacy breach may affect us in many ways, including:

 

risk of loss of Nielsen and/or client proprietary data or data protected by law, statute or regulation;

 

loss of control of how Nielsen and/or client proprietary data or data protected by law, statute or regulation is re-purposed, shared or disseminated;

 

expose us to potential litigation;

 

expose us to liability;

 

harm our reputation;

 

loss of confidence in security and accuracy of products;

 

deter customers from using our products or services;

 

make it more difficult and expensive to effectively recruit panelists and survey respondents;

 

loss of investor confidence;

 

official sanctions or statutory penalties; and

 

significant increases in cyber security costs.

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Any of the foregoing could have a material adverse effect on our business, financial condition, results of operations or stock price.

Owing to new and emerging technology risks, hackers or unauthorized users who successfully breach our network security, could misappropriate or misuse our proprietary information or cause interruptions in our services. Given the relatively fast pace of changes in new and emerging technology risks, we may not be able to effectively anticipate and/or respond in a timely manner to all foreseeable and/or unforeseeable cyber security risks and events, thereby resulting in a potentially significant loss of client and investor confidence.

Notwithstanding our due diligence for new hires and employee training initiatives, we are at risk for employee malfeasance, inadvertent employee errors and other “insider risks” that may breach one or more of our information security provisions or policies. Our response in remediation of these data breaches or interruptions of service may require substantial commitments of resources and we may incur additional, unbudgeted operating and/or capital expenses, such as for specialized cyber security vendors as part of our response.

While prior unauthorized access to our systems has not had a material adverse effect on our financial results, we have taken and are taking reasonable steps to prevent future events, including implementation of system security measures, information back-up and disaster recovery processes. However, these steps may not be effective and there can be no assurance that any such steps can be effective against all possible risks.

Our services involve the receipt, storage and transmission of proprietary information. If our security measures are breached and unauthorized access is obtained, our services may be perceived as not being secure and regulators, panelists and survey respondents may hold us liable for disclosure of personal data, and clients and venture partners may hold us liable or reduce their use of our services.

We receive, store and transmit large volumes of proprietary information and data that contain personal information about individuals. Security breaches could expose us to a risk of loss of this information, litigation and possible liability and our reputation could be damaged. It may also make it more difficult to recruit panelists and survey respondents.  For example, hackers or individuals who attempt to breach our network security could, if successful, misappropriate proprietary information or cause interruptions in our services. If we experience any breaches of our network security or sabotage, we might be required to expend significant capital and resources to protect against or to alleviate problems and to respond to regulators’ inquiries. We may not be able to remedy any problems caused by hackers or saboteurs in a timely manner, or at all. Techniques used to obtain unauthorized access or to sabotage systems change frequently and generally are not recognized until launched against a target and, as a result, we may be unable to anticipate these techniques or to implement adequate preventive measures. If an actual or perceived breach of our security occurs, the perception of the effectiveness of our security measures could be harmed and we could lose current and potential clients. In addition, we may be subject to investigation and fines by jurisdictions that have data breach notification laws.

If we are unable to protect our intellectual property rights, our business could be adversely affected.

Our success depends to an extent upon our ability to develop, use, defend and protect our confidential information, analytics and proprietary methodologies, processes, systems and technologies, and other intellectual property.    

We rely on a combination of contractual and confidentiality provisions and procedures, licensing arrangements, and the patent, copyright, trademark and trade secret laws of the United States and other countries to protect our intellectual property as well as the intellectual property rights of third parties whose content, data and technology we license. These legal measures afford only limited protection and may not provide sufficient protection to prevent the infringement, misuse or misappropriation of our intellectual property.  Although our employees, consultants, clients and collaborators enter into confidentiality agreements with us, our trade secrets, data and know-how could be subject to unauthorized use, misappropriation or unauthorized disclosure.

Our business success depends, in part, on:

 

obtaining patent protection for our technology and services;

 

defending our patents, copyrights, trademarks, service marks and other intellectual property;

 

preserving our trade secrets and maintaining the security of our know-how and data; and

 

operating our business without infringing upon intellectual property rights held by third parties.

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Our ability to establish, maintain and protect our intellectual property and proprietary rights against theft or infringement could be materially and adversely affected by insufficient and/or changing proprietary rights and intellectual property legal protections in some jurisdictions and markets.  Intellectual property law in several foreign jurisdictions is subject to considerable uncertainty. Our pending patent and trademark applications may not be allowed in certain jurisdictions and inadequate intellectual property laws may limit our rights and ability to detect unauthorized uses or take appropriate, timely and effective steps to remedy unauthorized conduct, to protect or enforce our rights. Such limitations may allow competitors to design around our intellectual property rights, to independently develop non-infringing competing technologies and services, similar to, or duplicative of ours, thereby potentially eroding our competitive position, enabling competitors greater opportunity to capture market share, and consequently negatively impacting our revenues and operating results.  The expiration of certain of our patents may also lead to increased competition.  As such, our patents, copyrights, trademarks and other intellectual property may not adequately protect our rights, provide us significant competitive advantage or prevent third parties from infringing or misappropriating our proprietary rights.

The growing need for global data, along with increased competition and technological advances, puts increasing pressure on us to share our intellectual property for client applications with others, which could result in infringement. Competitors may gain access to our intellectual property and proprietary information.  Third parties that license our intellectual property and proprietary rights may take actions or create incidents that may diminish the value of our rights, harm our business, reduce revenue, increase expenses and harm our reputation.  

 

To prevent or respond to unauthorized uses of our intellectual property, we may be required to enforce our intellectual property rights to protect our confidential and proprietary information by engaging in costly and time-consuming litigation or other proceedings that may be distracting to management, could result in the impairment or loss of portions of our intellectual property rights and we may not ultimately prevail.  

Third parties may claim that we are infringing on their intellectual property and we could suffer significant litigation or licensing expenses, or be prevented from selling products or services, which may adversely impact our operating profits.

We cannot be certain that we do not and will not infringe the intellectual property rights of others in operating our business. In the ordinary course of business, third parties may claim, with or without merit, that one or more of our products or services infringe their intellectual property rights and may subject us to legal proceedings.  In some jurisdictions, plaintiffs can also seek injunctive relief that may limit the operation of our business or prevent the marketing and selling of our services that infringe on the plaintiff’s intellectual property rights.

Certain agreements with suppliers or clients contain provisions where we indemnify, subject to certain limitations, the counterparty for damages suffered as a result of claims related to intellectual property infringement and the use of our data.  Infringement claims covered by such indemnity provisions could be expensive to litigate and may result in significant settlement payments.  In certain businesses, we rely on third-party intellectual property licenses and depending upon the outcome of any intellectual property dispute, we cannot ensure that these licenses will be available to us in the future on favorable terms or at all.

Any such claims of intellectual property infringement, even those without merit, could:

 

be expensive and time-consuming to defend;

 

result in our being required to pay possibly significant damages;

 

cause us to cease providing our services that incorporate the challenged intellectual property;

 

require us to redesign or rebrand our services;

 

divert management’s attention and resources; and/ or

 

require us to enter into potentially costly royalty or licensing agreements in order to obtain the right to use a third party’s   intellectual property, although royalty or licensing agreements may not be available to us on acceptable terms or at all.

Any of the above could have a negative impact on our operating results and could harm our financial condition and prospects.

We analyze and take action in response to such claims on a case by case basis. Any dispute or litigation regarding patents or other intellectual property could be costly and time-consuming due to the complexity of our business and technology and the uncertainty of intellectual property litigation and could divert our management and key personnel from our business operations.  

If we do not resolve these claims in advance of a trial, there is no guarantee that we will be successful in court.  A claim of intellectual property infringement could compel us to enter into a license agreement with restrictive terms and/or significant fees, which may or may not be available under acceptable terms or at all, and an adverse judgment could subject us to significant damages or to an injunction against development and sale of certain of our products or services.  We may be required to implement costly redesigns to the affected services, or pay damages to satisfy contractual obligations to others.

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Exchange rate fluctuations may negatively impact our business, results of operations and financial position.

We operate globally, deriving approximately 41% of revenues for the year ended December 31, 2017 in currencies other than U.S. dollars, with approximately 10% of revenues deriving in Euros. Our U.S. operations earn revenues and incur expenses primarily in U.S. dollars, while our European operations earn revenues and incur expenses primarily in Euros. Outside the United States and the Euro Zone, we generate revenues and expenses predominantly in local currencies. Because of fluctuations (including possible devaluations) in currency exchange rates, we are subject to currency translation exposure on the revenues and profits of these operations, as well as on the value of balance sheet items (including cash) not denominated in U.S. dollars. In addition, we are subject to currency transaction exposure in those instances where transactions are not conducted in the relevant local currency. In certain instances, we may not be able to freely convert foreign currencies into U.S. dollars due to governmental limitations placed on such conversions.

Of our $656 million in cash and cash equivalents as of December 31, 2017, approximately $520 million was held in jurisdictions outside the U.S. We regularly review the amount of cash and cash equivalents held outside of the U.S. to determine the amounts necessary to fund the current operations of our foreign operations and their growth initiatives and amounts needed to service our U.S. indebtedness and related obligations.

Our international operations are exposed to risks which could impede growth in the future.

We continue to explore opportunities in major international markets around the world, including China, Russia, India and Brazil. International operations expose us to various additional risks, which could adversely affect our business, including:

 

costs of customizing services for clients outside of the United States;

 

reduced protection for intellectual property rights in some countries;

 

the burdens of complying with a wide variety of foreign laws;

 

difficulties in managing international operations;

 

longer sales and payment cycles;

 

exposure to foreign currency exchange rate fluctuation;

 

exposure to local economic conditions;

 

limitations on the repatriation of funds from foreign operations;

 

exposure to local political conditions, including adverse tax and other government policies and positions, civil unrest and seizure of assets by a foreign government; and

 

the risks of an outbreak of war, the escalation of hostilities and acts of terrorism in the jurisdictions in which we operate.

In countries where there has not been a historical practice of using consumer packaged goods retail information or audience measurement information in the buying and selling of advertising time, it may be difficult for us to maintain subscribers.

Additionally, we are subject to complex U.S., European and other regional and local laws and regulations that are applicable to our operations abroad, including trade sanctions laws, anti-corruptions laws such as the U.S. Foreign Corrupt Practices Act and the U.K. Bribery Act 2010, anti-bribery laws, anti-money laundering laws, and other financial crimes laws.  Although we have implemented internal controls, policies and procedures and employee training and compliance programs to deter prohibited practices, such measures may not be effective in preventing employees, contractors or agents from violating or circumventing such internal policies and violating applicable laws and regulations. Given our operations in the United Kingdom and Continental Europe, we face uncertainty surrounding the implementation and effects of the U.K.’s June 2016 referendum in which voters approved the United Kingdom’s exit from the European Union, commonly referred to as “Brexit.” It is possible that Brexit will cause increased regulatory and legal complexities and create uncertainty surrounding our business, including our relationships with existing and future clients, suppliers and employees, which could have an adverse effect on our business, financial results and operations.

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Criticism of our audience measurement service by various industry groups and market segments could adversely affect our business.

Due to the high-profile nature of our services in the media, internet and entertainment information industries, we could become the target of criticism by various industry groups and market segments. We strive to be fair, transparent and impartial in the production of audience measurement services, and the quality of our U.S. ratings services is voluntarily subject to review and accreditation by the Media Rating Council, a voluntary trade organization whose members include many of our key client constituencies. However, criticism of our business by special interests, and by clients with competing and often conflicting demands on our measurement service, could result in government regulation. While we believe that government regulation is unnecessary, no assurance can be given that legislation will not be enacted in the future that would subject our business to regulation, which could adversely affect our business.

A loss of one of our largest clients could adversely impact our results of operations.

Our top ten clients collectively accounted for approximately 22% of our total revenues for the year ended December 31, 2017. We cannot assure you that any of our largest clients will continue to use our services to the same extent, or at all, in the future. A loss or decrease in business of one or more of our largest clients, if not replaced by a new client or an increase in business from existing clients, would adversely affect our prospects, business, financial condition and results of operations.

We rely on third parties to provide certain data and services in connection with the provision of our current services.

We rely on third parties to provide certain data and services for use in connection with the provision of our current services and our reliance on third-party data providers is growing. For example, our Buy segment enters into agreements with third parties (primarily retailers of fast-moving consumer goods) to obtain the raw data on retail product sales it processes and edits and from which it creates products and services. These suppliers of data may increase restrictions on our use of such data, fail to adhere to our quality control standards or otherwise satisfactorily perform services, increase the price they charge us for this data or refuse altogether to license the data to us (in some cases because of exclusive agreements they may have entered into with our competitors). Supplier consolidation could put pressure on our cost structure. In addition, we may need to enter into agreements with third parties to assist with the marketing, technical and financial aspects of expanding our services for other types of media. In the event we are unable to use such third party data and services or if we are unable to enter into agreements with third parties, when necessary, our business and/or our potential growth could be adversely affected. In the event that such data and services are unavailable for our use or the cost of acquiring such data and services increases, our business could be adversely affected.

We rely on third parties for the performance of a significant portion of our worldwide information technology and operations functions. A failure to provide these functions in a satisfactory manner could have an adverse effect on our business.

We are dependent upon third parties for the performance of a significant portion of our information technology and operations functions worldwide. The success of our business depends in part on maintaining our relationships with these third parties and their continuing ability to perform these functions in a timely and satisfactory manner. If we experience a loss or disruption in the provision of any of these functions, or they are not performed in a satisfactory manner, we may have difficulty in finding alternate providers on terms favorable to us, or at all, and our business could be adversely affected.

Long-term disruptions in the mail, telecommunication infrastructure and/or air service could adversely affect our business.

Our business is dependent on the use of the mail, telecommunication infrastructure and air service. Long-term disruptions in one or more of these services, which could be caused by events such as natural disasters, the outbreak of war, the escalation of hostilities, civil unrest and/or acts of terrorism, could adversely affect our business, results of operations and financial condition.

Hardware and software failures, delays in the operations of our data gathering procedures, our computer and communications systems or the failure to implement system enhancements may harm our business.

Our success depends on the efficient and uninterrupted operation of our computer and communications systems and our data gathering procedures. A failure of our network or data gathering procedures could impede the processing of data, delivery of databases and services, client orders and day-to-day management of our business and could result in the corruption or loss of data. While many of our services have appropriate disaster recovery plans in place, we currently do not have full backup facilities everywhere in the world to provide redundant network capacity in the event of a system failure. Despite any precautions we may take, damage from fire, floods, hurricanes, power loss, telecommunications failures, computer viruses, break-ins and similar events at our various computer facilities, or delays in our data gathering operations due to weather or other acts of nature, could result in interruptions in the flow of data to our servers and to our clients. In addition, any failure by our computer environment to provide our required data communications capacity could result in interruptions in our service. In the event of a delay in the delivery of data, we could be

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required to transfer our data collection operations to an alternative provider. Such a transfer could result in significant delays in our ability to deliver our services to our clients and could be costly to implement. Additionally, significant delays in the planned delivery of system enhancements and improvements, or inadequate performance of the systems once they are completed, could damage our reputation and harm our business. Finally, long-term disruptions in infrastructure caused by events such as natural disasters, the outbreak of war, the escalation of hostilities, civil unrest and/or acts of terrorism (particularly involving cities in which we have offices) could adversely affect our services. Although we carry property and business interruption insurance, our coverage may not be adequate to compensate us for all losses that may occur.

The presence of our Global Technology and Information Center in Florida heightens our exposure to hurricanes and tropical storms, which could disrupt our business.

The technological data processing functions for certain of our U.S. operations are concentrated at our Global Technology and Information Center (“GTIC”) at a single location in Florida. Our geographic concentration in Florida heightens our exposure to a hurricane, tropical storm or other severe weather events specific to this region. These weather events could cause severe damage to our property and technology and could cause major disruptions to our operations, including our ability to produce and deliver ratings information and Answers on Demand data. Although our GTIC was built in anticipation of severe weather events and we have insurance coverage, if we were to experience a catastrophic loss, we may exceed our policy limits and/or we may have difficulty obtaining similar insurance coverage in the future. As such, a hurricane or tropical storm could have an adverse effect on our business.

Changes in tax laws and the continuing ability to apply the provisions of various international tax treaties may adversely affect our financial results and increase our tax expense.

 

We operate in over 100 countries, and changes in tax laws, international tax treaties, regulations, related interpretations and tax accounting standards in the United States, the United Kingdom and other countries in which we operate may adversely affect our financial results, particularly our income tax expense, liabilities and cash flow. As a result of the TCJ Act, effective January 1, 2018, our federal corporate income tax rate will be reduced from 35 percent to 21 percent.  We are currently evaluating the potential future impacts of the Act, which also includes a number of provisions that may partially offset the benefit of such rate reduction such as limiting on the deduction for business interest expense, limiting the deduction for certain net operating losses to 80% of the current year taxable income, modifying or repealing many business deductions and credits, as well as other new taxes on certain types of foreign income. The effect of the international provisions of the TCJ Act, which generally establishes a territorial-style system for taxing foreign-source income of U.S. affiliates of multinational corporations, is uncertain. Quantifying all of the future impacts of the TCJ Act is not practicable at this time due to, among other things, the inherent complexities involved and the lack of federal or state guidance in respect of many of these provisions.  

In addition, changes in the tax laws of foreign jurisdictions could arise as a result of the base erosion and profit shifting (BEPS) action plans issued by the Organisation for Economic Co-operation and Development (OECD) in 2015 as well as interpretations as to the application of EU rules on tax avoidance, state aid and tax rulings. The OECD, which represents a coalition of member countries, has recommended changes to numerous long-standing tax principles. These changes, if adopted by countries, could increase tax uncertainty and may adversely affect our provision for income taxes. Finally, governments are resorting to more aggressive tax audit tactics and are increasingly considering changes to tax law regimes or policies as a means to cover budgetary shortfalls resulting from the current economic environment.  We are subject to direct and indirect taxes in numerous jurisdictions and the amount of tax we pay is subject to our interpretation of applicable tax laws in the jurisdictions in which we file. We have taken and will continue to take tax positions based on our interpretation of tax laws, but tax accounting often involves complex matters and judgment.  Although we believe that we have complied with all applicable tax laws, we have been and expect to continue to be subject to ongoing tax audits in various jurisdictions and tax authorities have disagreed, and may in the future disagree, with some of our interpretations of applicable tax law. We regularly assess the likely outcomes of these audits to determine the appropriateness of our tax provisions. However, our judgments may not be sustained on completion of these audits, and the amounts ultimately paid could be different from the amounts previously recorded, which could have a material adverse effect on our results of operations and financial condition.

We face increasing competition, which could adversely affect our business, financial condition, results of operations and cash flow.

We are faced with a number of competitors in the markets in which we operate. Some of our competitors in each market may have substantially greater financial, marketing, technological and other resources than we do and may in the future engage in aggressive pricing action to compete with us or develop products and services that are superior to or that achieve greater market acceptance than our products and services. Although we believe we are currently able to compete effectively in each of the various markets in which we participate, we may not be able to do so in the future or be capable of maintaining or further increasing our current market share. Our failure to compete successfully in our various markets could adversely affect our business, financial condition, results of operations and cash flow.

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We may be subject to antitrust litigation or government investigation in the future, which may result in an award of money damages or force us to change the way we do business.

In the past, certain of our business practices have been investigated by government antitrust or competition agencies, and we have on several occasions been sued by private parties for alleged violations of the antitrust and competition laws of various jurisdictions. Following some of these actions, we have changed certain of our business practices to reduce the likelihood of future litigation. Although each of these material prior legal actions have been resolved, there is a risk based upon the leading position of certain of our business operations that we could, in the future, be the target of investigations by government entities or actions by private parties challenging the legality of our business practices. Also, in markets where the retail trade is concentrated, regulatory authorities may perceive certain of our retail services as potential vehicles for collusive behavior by retailers or manufacturers. There can be no assurance that any such investigation or challenge will not result in an award of money damages, penalties or some form of order that might require a change in the way that we do business, any of which could adversely affect our revenue stream and/or profitability.

Our ability to successfully manage ongoing organizational changes could impact our business results.

In connection with our “Path to 2020,” we continue to execute a number of significant business and organizational changes, including workforce optimization projects and acquisitions and divestitures to improve productivity and create efficiencies to support our growth strategies. We expect these types of changes, which may include many staffing adjustments as well as employee departures, to continue for the foreseeable future. Successfully managing these changes, including the identification, engagement and development and retention of key employees to provide uninterrupted leadership and direction for our business, is critical to our success. This includes developing organization capabilities in specific markets, businesses and functions where there is increased demand for specific skills or experiences. Finally, our financial targets assume a consistent level of productivity improvement. If we are unable to deliver expected productivity improvements, while continuing to invest in business growth, our financial results could be adversely impacted.

If we are unable to attract, retain and engage employees, we may not be able to compete effectively and will not be able to expand our business.

Our success and ability to grow are dependent, in part, on our ability to hire, retain and engage sufficient numbers of talented people, with the increasingly diverse skills needed to serve clients and expand our business, in many locations around the world. Competition for highly qualified, specialized technical and managerial, and particularly consulting personnel is intense. Recruiting, training and retention costs and benefits place significant demands on our resources. The inability to attract qualified employees in sufficient numbers to meet particular demands or the loss of a significant number of our employees could have an adverse effect on us, including our ability to execute on productivity initiatives as well as obtain and successfully complete important client engagements and partnerships and thus maintain or increase our revenues.

We have suffered losses due to goodwill impairment charges in the past and could do so again in the future.

Goodwill and indefinite-lived intangible assets are subject to annual review for impairment (or more frequently should indications of impairment arise). In addition, other intangible assets are also reviewed for impairment whenever events or changes in circumstances indicate that the carrying value of an asset may not be recoverable. As of December 31, 2017, we had goodwill and intangible assets of $13,572 million. Any downward revisions in the fair value of our reporting units or our intangible assets could result in impairment charges for goodwill and intangible assets that could materially affect our financial performance.

We rely, in part, on acquisitions, joint ventures and other alliances to grow our business and expand our access to technology. If we are unable to complete or integrate acquisitions into our existing operations or successfully develop and maintain joint ventures and other alliances, our growth may be adversely impacted. In addition, the acquisition, integration or divestiture of businesses by us may not produce the expected financial or operating results.

 

We have made and expect to continue to make acquisitions or enter into other strategic transactions to strengthen our business and grow our Company. Such transactions present significant challenges and risks.

 

The market for acquisition targets and other strategic transactions is highly competitive, especially in light of industry consolidation, which may affect our ability to complete such transactions.

 

If we are unsuccessful in completing such transactions at all or within the anticipated time frame or if such opportunities for expansion do not arise, our business, financial condition or results of operations could be materially adversely affected.

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If such transactions are completed, the anticipated growth and other strategic objectives of such transactions may not be fully realized, and a variety of factors may adversely affect any anticipated benefits from such transactions. For instance, the process of integration may require more resources than anticipated, we may assume unintended liabilities, there may be unexpected regulatory and operating difficulties and expenditures, we may fail to retain key personnel of the acquired business, we may fail to combine our businesses with the business of the acquired company in a manner that permits cost savings to be realized and such transactions may divert management’s focus from base strategies and objectives.

 

Acquisitions outside of the United States increase our exposure to risks associated with foreign operations, including fluctuations in foreign exchange rates and compliance with foreign laws and regulations.

 

The anticipated benefits from an acquisition or other strategic transaction may take longer to realize than expected or may not be realized fully. As a result, the failure of acquisitions and other strategic transactions to perform as expected could have a material adverse effect on our business, financial condition or results of operations.

Our results of operations and financial condition could be negatively impacted by our U.S. and non-U.S. pension plans.

The performance of the financial markets and interest rates impact our plan expenses, plan assets and funding obligations.  Changes in market interest rates, decreases in our pension trust assets or investment losses could increase our funding obligations, which would negatively impact our operations and financial condition.

Ineffective internal controls could impact our business and operating results.

Our internal control over financial reporting may not prevent or detect misstatements because of its inherent limitations, including the possibility of human error, the circumvention or overriding of controls, or fraud. Even effective internal controls can provide only reasonable assurance with respect to the preparation and fair presentation of financial statements. If we fail to maintain the adequacy of our internal controls, including any failure to implement required new or improved controls, or if we experience difficulties in its implementation, our business and operating results could be harmed and we could fail to meet our financial reporting obligations.

 

Future legislation, regulatory reform or policy changes under the current U.S. administration could have a material effect on our business and results of operations.

Future legislation, regulatory reform or policy changes under the current U.S. administration, such as financial services regulatory reform, U.S. oil deregulation, government-sponsored enterprise (GSE) reform and increased infrastructure spending, could impact our business. At this time, we cannot predict the scope or nature of these changes or assess what the overall effect of such potential changes could be on our results of operations or cash flows.

 

Inadvertent use of certain open source software could impose unanticipated limitations upon our ability to commercialize our products and services or subject our proprietary code to public disclosure if not properly managed.

We use open source software in our technology, most often as small components supporting a larger product or service and it is also contained in some third-party software that we rely upon. There are many types of open source licenses, some of which are quite complex, and most have not been interpreted or adjudicated by U.S. or other courts.  Although we do have an open source use policy and practice, inadvertent use of certain open source licenses could impose unanticipated limitations upon our ability to commercialize our products and services or subject our proprietary code to public disclosure if not properly managed.  Remediation of such issues may involve licensing the software on less than unfavorable terms or require remedial actions including a need to re-engineer our products and services, either of which could have a material adverse effect on our business.

 

If our clients experience financial distress, or seek to change or delay payment terms, it could negatively affect our own financial position and results.

We have a large and diverse client base and, at any given time, one or more of our clients may experience financial difficulty, file for bankruptcy protection or go out of business. Unfavorable economic and financial conditions could result in an increase in client financial difficulties that affect us. The direct impact on us could include reduced revenues and write-offs of accounts receivable and expenditures billable to clients, and if these effects were severe, the indirect impact could include impairments of intangible assets, credit facility covenant violations and reduced liquidity.

 

25


 

Failure to meet the financial performance guidance or other forward-looking statements we have provided to the public could result in a decline in our stock price.

We may provide public guidance on our expected financial results or other forward-looking information for future periods. Although we believe that this guidance provides investors and analysts with a better understanding of management's expectations for the future and is useful to our existing and potential stockholders, such guidance is comprised of forward-looking statements subject to the risks and uncertainties described in this Annual Report on Form 10-K and in our other public filings and public statements. Our actual results may not be in line with the guidance we provide. If our financial results for a particular period do not meet our guidance or the expectations of market participants or if we reduce our guidance for future periods, the market price of our common stock may decline.

 

Design defects, errors, failures or delays associated with our products or services, could negatively impact our business.

Despite testing, software, products and services that we develop, license or distribute may contain errors or defects when first released or when major new updates or enhancements are released that cause the product or service to operate incorrectly or less effectively. Many of our products and services also rely on data and services provided by third-party providers over which we have no control and may be provided to us with defects, errors or failures. We may also experience delays while developing and introducing new products and services for various reasons, such as difficulties in licensing data inputs or adapting to particular operating environments. Defects, errors or delays in our products or services that are significant, or are perceived to be significant, could result in rejection or delay in market acceptance, damage to our reputation, loss of revenue, a lower rate of license renewals or upgrades, diversion of development resources, product liability claims or regulatory actions, or increases in service and support costs. We may also need to expend significant capital resources to eliminate or work around defects, errors, failures or delays. In each of these ways, our business, financial condition or results of operations could be materially adversely impacted.

 

 

Item  1B.

Unresolved Staff Comments

None.

 

 

Item  2.

Properties

We lease property in approximately 600 locations worldwide. We also own four properties worldwide, including our offices in Lisbon, Portugal and Sao Paulo, Brazil. Our leased property includes offices in New York, New York, Oldsmar, Florida and Markham, Canada. In addition, we are subject to certain covenants including the requirement that we meet certain conditions in the event we merge into or convey, lease, transfer or sell our properties or assets as an entirety or substantially as an entirety to, any person or persons, in one or a series of transactions.

 

 

Item  3.

Legal Proceedings

Nielsen is subject to litigation and other claims in the ordinary course of business, some of which include claims for substantial sums. Accruals have been recorded when the outcome is probable and can be reasonably estimated. While the ultimate results of claims and litigation cannot be determined, the Company does expect that the ultimate disposition of these matters will not have a material adverse effect on its operations or financial condition. However, depending on the amount and the timing, an unfavorable resolution of some or all of these matters could materially affect the Company’s future results of operations or cash flows in a particular period.

 

 

Item  4.

Mine Safety Disclosures

Not Applicable.

 

 

 

26


 

PART II

 

I tem 5.

Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

Our common stock is listed on the New York Stock Exchange and is traded under the symbol “NLSN.” At the close of business on February 1, 2018, there was one stockholder of record. We believe that the number of beneficial owners is substantially greater than the number of record holders because a large portion of our common stock is held in “street name” by brokers.

The high and low reported sale prices per share for our common stock for the quarterly periods for the years ended December 31, 2017 and 2016 were as follows:

 

 

 

2017

 

 

2016

 

Quarterly Period

 

High

 

 

Low

 

 

High

 

 

Low

 

First

 

$

45.73

 

 

$

40.28

 

 

$

53.08

 

 

$

42.90

 

Second

 

$

42.25

 

 

$

36.96

 

 

$

55.06

 

 

$

49.76

 

Third

 

$

43.61

 

 

$

36.98

 

 

$

55.94

 

 

$

51.10

 

Fourth

 

$

42.16

 

 

$

34.22

 

 

$

54.99

 

 

$

41.00

 

 

In January 2013, our Board of Directors (the “Board”) adopted a cash dividend policy with the intent to pay quarterly cash dividends on our outstanding common stock. Any decision to declare and pay dividends is made at the discretion of our Board and is subject to the Board’s continuing determination that the dividend policy and the declaration of dividends thereunder are in the best interests of our shareholders and are in compliance with all laws and agreements to which we are subject. In addition, our ability to pay dividends is limited by covenants in our senior secured credit facilities and in the indentures governing our notes. See the “Liquidity and Capital Resources” section of Item 7 – Management’s Discussion and Analysis of Financial Condition and Results of Operations and Note 10 to our consolidated financial statements – “Long-term Debt and Other Financing Arrangements,” for a description of our senior secured credit facilities, debenture loans and these dividend restrictions.  

The below table summarizes the dividends declared and paid on our common stock for the years ended December 31, 2017 and 2016.

 

Declaration Date

 

 

Record Date

 

 

Payment Date

 

 

Dividend Per Share

 

February 18, 2016

 

 

 

March 3, 2016

 

 

 

March 17, 2016

 

 

$

0.28

 

April 19, 2016

 

 

 

June 2, 2016

 

 

 

June 16, 2016

 

 

$

0.31

 

July 21, 2016

 

 

 

August 25, 2016

 

 

 

September 8, 2016

 

 

$

0.31

 

October 20, 2016

 

 

 

November 22, 2016

 

 

 

December 6, 2016

 

 

$

0.31

 

February 16, 2017

 

 

 

March 2, 2017

 

 

 

March 16, 2017

 

 

$

0.31

 

April 24, 2017

 

 

 

June 2, 2017

 

 

 

June 16, 2017

 

 

$

0.34

 

July 20, 2017

 

 

 

August 24, 2017

 

 

 

September 7, 2017

 

 

$

0.34

 

October 19, 2017

 

 

 

November 21, 2017

 

 

 

December 5, 2017

 

 

$

0.34

 

 

Our Board has approved a share repurchase program, as included in the below table, for up to $2 billion of our outstanding common stock. The primary purpose of the program is to return value to shareholders and to mitigate dilution associated with our equity compensation plans.

 

Board Approval

 

Share

Repurchase

Authorization

($ in millions)

July 25, 2013

 

$

500

October 23, 2014

 

$

1,000

December 11, 2015

 

$

500

Total Share Repurchase Authorization

 

$

2,000

 

27


 

Repurchases under these plans will be made in accordance with applicable securities laws from time to time in the open market or otherwise depending on our evaluation of market conditions and other factors. This program has been executed within the limitations of the authority granted by Nielsen’s shareholders .

 

During the fourth quarter 2017, we repurchased a total of 618,253 shares of our common stock for $23 million at an average price of $37.41 per share. The activity during the fourth quarter of 2017 consisted of open market share repurchases and is summarized in the following table:

 

Period

 

Total Number of

Shares

Purchased

 

 

Average Price

Paid per Share

 

 

Total Number of

Shares

Purchased as

Part of Publicly

Announced

Plans or

Programs

 

 

Dollar Value of

Shares that may

yet be Purchased

under the Plans

or Programs

 

October 1-31

 

 

 

 

$

 

 

 

 

 

$

321,246,116

 

November 1-30

 

 

221,845

 

 

$

36.26

 

 

 

221,845

 

 

$

313,201,667

 

December 1 - 31

 

 

396,408

 

 

$

38.05

 

 

 

396,408

 

 

$

298,118,746

 

Total fourth quarter 2017

 

 

618,253

 

 

$

37.41

 

 

 

618,253

 

 

 

 

 

 

United Kingdom tax consequences for holders of common stock

The United Kingdom tax consequences discussed below do not reflect a complete analysis or listing of all the possible United Kingdom tax consequences that may be relevant to holders of our common stock. Furthermore, the statements below only apply to holders of our common stock who are resident for tax purposes outside of the United Kingdom.

Investors should consult their own tax advisors in respect of the tax consequences related to receipt, ownership, purchase or sale or other disposition of our common stock.

United Kingdom withholding tax

Under current law, the Company is not required to make any deduction or withholding for or on account of United Kingdom tax from dividends distributed on our common stock, irrespective of the tax residence or individual circumstances of the recipient shareholder.

United Kingdom income tax on dividends

A non-United Kingdom tax resident holder of our common stock will not be subject to United Kingdom income taxes on dividend income and similar distributions in respect of our shares, unless the shares are attributable to a permanent establishment or a fixed place of business maintained in the United Kingdom by such non-U.K. holder.

Disposition of Nielsen Shares

Holders of our common stock who are neither resident for tax purposes in the United Kingdom nor holding the common stock in connection with a trade carried on through a permanent establishment in the United Kingdom will not be subject to any United Kingdom taxes on chargeable gains as a result of any disposals of their common stock.

Common stock held outside the facilities of The Depository Trust Company ("DTC") should be treated as UK situs assets for the purpose of U.K. inheritance tax.

Stamp duty and stamp duty reserve tax ("SDRT")

Stamp duty and/or SDRT are imposed in the United Kingdom on certain transfers of securities (including shares in companies which, like us, are incorporated in the United Kingdom) at a rate of 0.5% of the consideration paid for the transfer. Certain transfers of shares to depositaries or into clearance systems are charged a higher rate of 1.5%. Transfers of interests in shares within a depositary or clearance system, and from a depositary to a clearance system, are generally exempt from stamp duty and SDRT.

Transfers of our common stock held in book entry form through the facilities of DTC will not attract a charge to stamp duty or SDRT in the United Kingdom provided no instrument of transfer is entered into (which should not be necessary).

28


 

Any transfer of, or agreement to transfer, our common stock that occurs outside the DTC system, including repurchases by us, will ordinarily attract stamp duty or SDRT at a rate of 0.5%. This duty must be paid (and where applicable the transfer document stamped by HMRC) before the transfer can be registered in our books. Typically this stamp duty or SDRT would be paid by the purchaser of the common stock.

A transfer of title in our common stock from within the DTC system out of the DTC system will not attract stamp duty or SDRT if undertaken for no consideration. If that common stock is redeposited into DTC (which may only be done via a deposit of the common stock first with an appropriate offshore depositary followed by a transfer of the common stock from the offshore depositary into DTC), however, the redeposit will attract stamp duty or SDRT at a rate of 1.5%.

Investors should therefore note that the withdrawal of our common stock from the DTC system, or any transfers outside the DTC system, are likely to cause additional costs and delays in disposing of their common stock than would be the case if they hold our common stock in book entry form through the DTC system.

 

 

 

29


 

Item  6.

Selected Financial and Other Data

The following table sets forth selected historical consolidated financial data as of the dates and for the periods indicated. The selected consolidated statement of operations data for the years ended December 31, 2017, 2016 and 2015 and selected consolidated balance sheet data as of December 31, 2017 and 2016 have been derived from our audited consolidated financial statements and related notes appearing elsewhere in this Form 10-K. The selected consolidated statement of operations data for the years ended December 31, 2014 and 2013 and selected consolidated balance sheet data as of December 31, 2015, 2014 and 2013 have been derived from our audited consolidated financial statements, which are not included in this annual report on Form 10-K.

The results of operations for any period are not necessarily indicative of the results to be expected for any future period. The audited consolidated financial statements, from which the historical financial information for the periods set forth below have been derived, were prepared in accordance with U.S. generally accepted accounting principles (“GAAP”). The selected historical consolidated financial data set forth below should be read in conjunction with, and are qualified by reference to “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and our audited consolidated financial statements and related notes thereto appearing elsewhere in this annual report on Form 10-K.

In March 2013, we completed the exit and shut down of one of our legacy online businesses and, in June 2013, we completed the sale of our Expositions business. These businesses are reported as discontinued operations, which requires retrospective restatement of prior periods to classify operating results of these businesses as discontinued operations.  

 

(IN MILLIONS, EXCEPT

PER SHARE AMOUNTS)

 

Year Ended December 31,

 

 

2017 (1)

 

 

2016 (2)

 

 

2015 (3)

 

 

2014 (4)

 

 

2013 (5)

 

Statement of Operations Data:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues

 

$

6,572

 

 

$

6,309

 

 

$

6,172

 

 

$

6,288

 

 

$

5,703

 

Depreciation and amortization (6)

 

 

640

 

 

 

603

 

 

 

574

 

 

 

573

 

 

 

510

 

Operating income

 

 

1,225

 

 

 

1,143

 

 

 

1,093

 

 

 

1,089

 

 

 

861

 

Interest expense

 

 

374

 

 

 

333

 

 

 

311

 

 

 

300

 

 

 

309

 

Income from continuing operations

 

 

440

 

 

 

507

 

 

 

575

 

 

 

381

 

 

 

431

 

Income from discontinued operations

 

 

 

 

 

 

 

 

 

 

 

 

 

 

305

 

Income from continuing operations per common share (basic)

 

 

1.20

 

 

 

1.40

 

 

 

1.55

 

 

 

1.01

 

 

 

1.16

 

Income from continuing operations per common share (diluted)

 

 

1.20

 

 

 

1.39

 

 

 

1.54

 

 

 

1.00

 

 

 

1.14

 

Cash dividends declared per common share

 

 

1.33

 

 

 

1.21

 

 

 

1.09

 

 

 

0.95

 

 

 

0.72

 

 

 

 

December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

 

2015

 

 

2014 (7)

 

 

2013 (7)

 

Balance Sheet Data:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total assets

 

$

16,866

 

 

$

15,730

 

 

$

15,303

 

 

$

15,326

 

 

$

15,480

 

Long-term debt including capital leases

 

 

8,441

 

 

 

7,926

 

 

 

7,338

 

 

 

6,812

 

 

 

6,590

 

 

 

(1)

Income for the year ended December 31, 2017 included $80 million in restructuring charges.

(2)

Income for the year ended December 31, 2016 included $105 million in restructuring charges.

(3)

Income for the year ended December 31, 2015 included $51 million in restructuring charges, a gain of $158 million recorded from the step acquisition of Nielsen Catalina Solutions and an $8 million charge associated with the change to the Venezuelan currency exchange rate mechanism.

(4)

Income for the year ended December 31, 2014 included $89 million in restructuring charges, $97 million of charges associated with certain debt retirement transactions and a $52 million charge associated with the change to the Venezuelan currency exchange rate mechanism.

(5)

Income for the year ended December 31, 2013 included $119 million in restructuring charges.

(6)

Depreciation and amortization expense included charges for the depreciation and amortization of tangible and intangible assets acquired in business combinations of $219 million, $210 million, $205 million, $204 million and $162 million for the years ended December 31, 2017, 2016, 2015, 2014 and 2013, respectively.

(7)

As of December 31, 2014 and 2013, we have reclassified $50 million and $50 million, respectively, of debt issuance costs between total assets and long-term debt inclusive of capital leases to conform to current year presentation.

 

 

30


 

It em 7.

Management’s Discussion and Analysis of Financial Condition and Results of Operations

Introduction

The following discussion and analysis should be read together with the accompanying consolidated financial statements and related notes thereto. Further, this report may contain material that includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 that reflect, when made, Nielsen’s current views with respect to current events and financial performance. These forward-looking statements are subject to numerous risks and uncertainties, including, but not limited to, those described in “Item 1A. Risk Factors.” Statements, other than those based on historical facts, which address activities, events or developments that we expect or anticipate may occur in the future are forward-looking statements. Such forward-looking statements are and will be, as the case may be, subject to many risks, uncertainties and factors relating to Nielsen’s operations and business environment that may cause actual results to be materially different from any future results, express or implied, by such forward-looking statements. See “Cautionary Statement Regarding Forward-Looking Statements” in Part I of this Annual Report on Form 10-K. The terms “Company,” “Nielsen,” “we,” “our” or “us,” as used herein, refer to Nielsen Holdings plc and its consolidated subsidiaries unless otherwise stated or indicated by context.

Background and Executive Summary

We are a leading global performance management company that provides clients with a comprehensive understanding of consumers and consumer behavior. We deliver critical media and marketing information, analytics and industry expertise about what consumers buy (referred to herein as “Buy”) and what consumers read, watch and listen to (consumer interaction across the television, radio, digital and mobile viewing and listening platforms referred to herein as “Watch”) on a global and local basis. Our measurement and analytical services help our clients maintain and strengthen their market positions and identify opportunities for profitable growth. We have a presence in more than 100 countries, including many emerging markets, and hold leading market positions in many of our services and geographies.

We believe that important measures of our results of operations include revenue, operating income and Adjusted EBITDA (defined below). Our long-term financial objectives include consistent revenue growth and expanding operating margins. Accordingly, we are focused on geographic market and service offering expansion to drive revenue growth and improve operating efficiencies, including effective resource utilization, information technology leverage and overhead cost management.

Our business strategy is built upon a model that has traditionally yielded consistent revenue performance. Typically, before the start of each year, more than 70% of our annual revenue has been committed under contracts in our combined Buy and Watch segments, which provides us with a high degree of stability for our revenue and allows us to effectively manage our profitability and cash flows. We continue to look for growth opportunities through global expansion, specifically within emerging markets, as well as through the cross-platform expansion of our analytical services and measurement services.

Our restructuring and other productivity initiatives have been focused on a combination of improving operating leverage through targeted cost-reduction programs, business process improvements and portfolio restructuring actions, while at the same time investing in key programs to enhance future growth opportunities.

Achieving our business objectives requires us to manage a number of key risk areas. Our growth objective of geographic market and service expansion requires us to maintain the consistency and integrity of our information and underlying processes on a global scale, and to invest effectively our capital in technology and infrastructure to keep pace with our clients’ demands and our competitors. Core to managing these key risk areas is our commitment to data privacy and security as it drives our ability to deliver quality insights for our clients in line with evolving regulatory requirements and governing standards across all the geographies and industries in which we operate. Our operating footprint across more than 100 countries requires disciplined global and local resource management of internal and third party providers to ensure success. In addition, our high level of indebtedness requires active management of our debt profile, with a focus on underlying maturities, interest rate risk, liquidity and operating cash flows.

Business Segment Overview

We align our business into two reporting segments: what consumers buy (consumer purchasing measurement and analytics), and what consumers watch and listen to (media audience measurement and analytics). Our Buy and Watch segments are built on a foundation of proprietary data assets that are designed to yield essential insights for our clients to successfully measure, analyze and grow their businesses.

31


 

Our Buy segment provides measurement services, which include our core tracking and scan data (primarily transactional measurement data and consumer behavior information), and analytical services to businesses in the consumer packaged goods industry. Our services also enable our clients to better manage their brands, uncover new sources of demand, launch and grow new products, analyze their sales, improve their marketing mix and establish more effective consumer relationships. Our data is used by our clients to measure their market share, tracking billions of sales transactions per month in retail outlets around the world. Our extensive database of retail and consumer information, combined with our advanced analytical capabilities, helps generate strategic insights that influence our clients’ key business decisions. Within our Buy segment, we have two primary geographic groups, developed and emerging markets. Developed markets primarily include the United States, Canada, Western Europe, Japan, Australia and South Korea while emerging markets primarily include Africa, Latin America, Eastern Europe, Russia, China, India and Southeast Asia.

Our Watch segment provides viewership and listening data and analytics primarily to the media and advertising industries for television, radio, digital and mobile viewing and listening platforms. Our Watch data is used by our media clients to understand their audiences, establish the value of their advertising inventory and maximize the value of their content, and by our advertising clients to plan and optimize their spending.

Certain corporate costs, other than those described above, including those related to selling, finance, legal, human resources, and information technology systems, are considered operating costs and are allocated to our segments based on either the actual amount of costs incurred or on a basis consistent with the operations of the underlying segment.

Critical Accounting Policies

The discussion and analysis of our financial condition and results of operations is based on our consolidated financial statements, which have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”). The preparation of financial statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, revenues and expenses and the related disclosure of contingent assets and liabilities. The most significant of these policies relate to: revenue recognition; business combinations including purchase price allocations; accruals for pension costs and other post-retirement benefits; accounting for income taxes; and valuation of long-lived assets including goodwill and indefinite-lived intangible assets, computer software and stock-based compensation. We base our estimates on historical experience and on various other assumptions that we believe are reasonable under the circumstances, the results of which form the basis for making judgments about the valuation of assets and liabilities that are not readily apparent from other sources. We evaluate these estimates on an ongoing basis. Actual results could vary from these estimates under different assumptions or conditions. For a summary of the significant accounting policies, including the critical accounting policies discussed below, see Note 1 – “Description of Business, Basis of Presentation and Significant Accounting Policies” – to our consolidated financial statements.

Revenue Recognition

We recognize revenues when persuasive evidence of an arrangement exists, services have been rendered or information has been delivered, the fee is fixed or determinable and the collectability of the related revenue is reasonably assured.

A significant portion of our revenue is generated from information (primarily retail measurement and consumer panel services) and measurement (primarily from television, radio, internet and mobile audiences) services. We generally recognize revenue from the sale of services as the services are performed and delivered to the consumer, which is usually ratably over the term of the contract(s). Invoiced amounts are recorded as deferred revenue until earned. Substantially all of our customer contracts are non-cancelable and non-refundable.

Certain of our revenue arrangements include multiple deliverables and in these arrangements, the individual deliverables within the contract that have stand-alone value to the customer are separated and recognized upon delivery based upon our best estimate of their selling prices. These arrangements are not significant to our results of operations. In certain cases, software is included as part of these arrangements to allow our customers to view delivered information and is provided for the term of the arrangement and is not significant to the marketing effort and is not sold separately. Accordingly, software provided to our customers is considered to be incidental to the arrangements and is not recognized as a separate element.

A discussion of our revenue recognition policies, by segment, follows:

Buy

Revenue from our Buy segment, primarily from retail measurement services and consumer panel services, is recognized over the period during which the services are performed and information is delivered to the customer, primarily on a straight-line basis.

32


 

We also provide insights and solutions to customers through analytical studies that are recognized into revenue as value is delivered to the customer. The pattern of revenue recognition for these contracts varies depending on the terms of the individual contracts, and may be recognized proportionally or deferred until the end of the contract term and recognized when the information has been delivered to the customer.

Watch

Revenue from our Watch segment is primarily generated from television, radio, digital and mobile measurement services and recognized over the contract period, as the service is delivered to the customer, primarily on a straight-line basis.

Stock-Based Compensation

Expense Recognition

Our stock-based compensation programs are comprised of both stock options and restricted stock units (“RSUs”). We measure the cost of all stock-based payments, including stock options, at fair value on the grant date and recognize such costs within the consolidated statements of operations; however, no expense is recognized for stock-based payments that do not ultimately vest. We recognize expense associated with stock-based payments that vest upon a single date using the straight-line method. For those that vest over time, an accelerated graded vesting is used. We recorded $45 million, $51 million and $48 million of expense associated with stock-based compensation for the years ended December 31, 2017, 2016 and 2015, respectively. As of December 31, 2017, the aggregate grant date fair value of all outstanding vested and unvested options was $30 million and $13 million, respectively. As of December 31, 2017, approximately $49 million of unearned stock-based compensation related to unvested RSUs (net of estimated forfeitures) is expected to be recognized over a weighted average period of 3.4 years.

Fair Value Measurement

Determining the fair value of stock-based awards at the grant date requires considerable judgment. Stock-based compensation expense for time-based stock options is primarily based on the estimated grant date fair value using the Black-Scholes option pricing model, which considers factors such as estimating the expected term of stock options, expected volatility of our stock, and the number of stock-based awards expected to be forfeited due to future terminations. Some of the critical assumptions used in estimating the grant date fair value are presented in the table below:

 

 

Year Ended December 31,

 

 

2017

 

 

2016

 

 

2015

 

Expected life (years)

 

4.50

 

 

 

4.50-5.25

 

 

 

4.50-5.25

 

Risk-free interest rate

 

2.02%

 

 

 

1.19-1.92

%

 

 

1.27-1.58

%

Expected dividend yield

 

3.76%

 

 

 

2.29-2.90

%

 

 

2.18- 2.45

%

Expected volatility

 

22.01%

 

 

 

20.02-23.44

%

 

 

23.44-23.70

%

Weighted-average volatility

 

22.01%

 

 

 

20.89

%

 

 

23.56

%

 

We consider the historical option exercise behavior of our employees in estimating the expected life of our options granted, which we believe are representative of future behavior. For 2017, 2016 and 2015, expected volatility was based on our historical volatility.  

In addition, for stock-based awards where vesting is dependent upon achieving certain operating performance goals, we estimate the likelihood of achieving the performance goals. The total number of performance restricted share units to be earned is subject to achievement of cumulative performance goals for the three year period. Forty percent of the target award will be determined based on the Company’s relative total shareholder return and sixty percent of the target award will be determined based on free cash flow achievements.  The maximum payout is 200% of target.  The fair value of the target award related to free cash flow was the fair value on the date of the grant, and the fair value of the target awards related to relative shareholder return was based on the Monte Carlo model. Differences between actual results and these estimates could have a material effect on our financial results.

The assumptions used in calculating the fair value of stock-based awards represent our best estimates and, although we believe them to be reasonable, these estimates involve inherent uncertainties and the application of management’s judgment. If factors change and we employ different assumptions in the application of our option-pricing model in future periods or if we experience different forfeiture rates, the compensation expense that is derived may differ significantly from what we have recorded in the current year.

 

33


 

Cash and Cash Equivalents

Cash and cash equivalents include cash and short-term, highly liquid investments with an original maturity date of three months or less. Cash and cash equivalents are carried at fair value.

Accounts Receivable

The Company extends non-interest bearing trade credit to its customers in the ordinary course of business. To minimize credit risk, ongoing credit evaluations of client’s financial condition are performed. An estimate of the allowance for doubtful accounts is made when collection of the full amount is no longer probable or returns are expected.

During the years ended December 31, 2017 and 2016, we sold $202 million and $137 million, respectively, of accounts receivables to third parties and recorded an immaterial loss on the sales to interest expense, net in the consolidated statement of operations. As of December 31, 2017 and 2016, $110 million and $71 million, respectively, remained outstanding. The sales were accounted for as true sales, without recourse. We maintain servicing responsibilities of the receivables, for which the related costs are not significant. The proceeds of $202 million and $137 million from the sales were reported as a component of the changes in trade and other receivables, net within operating activities in the consolidated statement of cash flows.

Goodwill and Indefinite-Lived Intangible Assets

Goodwill and other indefinite-lived intangible assets are stated at historical cost less accumulated impairment losses, if any.

Goodwill and other indefinite-lived intangible assets, consisting of certain trade names and trademarks, are each tested for impairment on an annual basis and whenever events or circumstances indicate that the carrying amount of such asset may not be recoverable. We have designated October 1 st as the date in which the annual assessment is performed as this timing corresponds with the development of our formal budget and business plan review. We review the recoverability of our goodwill by comparing the estimated fair values of reporting units with their respective carrying amounts. We established, and continue to evaluate, our reporting units based on our internal reporting structure and define such reporting units at our operating segment level or one level below. The estimates of fair value of a reporting unit are determined using a combination of valuation techniques, primarily by an income approach using a discounted cash flow analysis and supplemented by a market-based approach.

A discounted cash flow analysis requires the use of various assumptions, including expectations of future cash flows, growth rates, discount rates and tax rates in developing the present value of future cash flow projections. Many of the factors used in assessing fair value are outside of the control of management, and these assumptions and estimates can change in future periods. Changes in assumptions or estimates could materially affect the determination of the fair value of a reporting unit, and therefore could affect the amount of potential impairment. The following assumptions are significant to our discounted cash flow analysis:

 

Business projections – expected future cash flows and growth rates are based on assumptions about the level of business activity in the marketplace as well as applicable cost levels that drive our budget and business plans. The budget and business plans are updated at least annually and are frequently reviewed by management and our Board of Directors. Actual results of operations, cash flows and other factors will likely differ from the estimates used in our valuation, and it is possible that differences and changes could be material. A deterioration in profitability, adverse market conditions and a slower or weaker economic recovery than currently estimated by management could have a significant impact on the estimated fair value of our reporting units and could result in an impairment charge in the future. Should such events or circumstances arise, management would evaluate other options available at that time that, if executed, could result in future profitability.

 

Long-term growth rates – the assumed long-term growth rate representing the expected rate at which a reporting unit’s earnings stream, beyond that of the budget and business plan period, is projected to grow. These rates are used to calculate the terminal value, or value at the end of the future earnings stream, of our reporting units, and are added to the cash flows projected for the budget and business plan period. The long-term growth rate for each reporting unit is influenced by general market conditions as well as factors specific to the reporting unit such as the maturity of the underlying services. The long-term growth rates we used for each of our reporting units in our 2017 evaluation were between 2.5% and 3.0%.

 

Discount rates – the reporting unit’s combined future cash flows are discounted at a rate that is consistent with a weighted-average cost of capital that is likely to be used by market participants. The weighted-average cost of capital is our estimate of the overall after-tax rate of return required by equity and debt holders of a business enterprise. The discount rate for each reporting unit is influenced by general market conditions as well as factors specific to the reporting unit. The discount rates we used in our 2017 evaluation of our reporting units were between 9.0% and 12.0%.

34


 

These estimates and assumptions vary between each reporting unit depending on the facts and circumstances specific to that unit. We believe that the estimates and assumptions we made are reasonable, but they are susceptible to change from period to period.

We also use a market-based approach in estimating the fair value of our reporting units. The market-based approach utilizes available market comparisons such as indicative industry multiples that are applied to current year revenue and earnings as well as recent comparable transactions.

To validate the reasonableness of the reporting unit fair values, we reconcile the aggregate fair values of our reporting units to our enterprise market capitalization. Enterprise market capitalization includes, among other factors, the market value of our common stock and the appropriate redemption values of our debt.

We did not have any indicators of impairment during the year ended December 31, 2017 that would require us to perform an interim impairment assessment. The following table summarizes the results of the three reporting units that were subject to the October 1, 2017 annual impairment testing and the related goodwill value associated with the reporting units for (a) fair values exceeding carrying values by less than 10%, (b) fair values exceeding carrying values between 10% and 20%, and (c) fair values exceeding carrying values by more than 20%. The table below represents the reporting units goodwill balances as of December 31, 2017.

 

Fair value exceeds carrying value by:

 

Number of reporting units

 

 

Reporting units goodwill (in millions)

 

Less than 10%

 

 

1

 

 

 $

316

 

10% to 20%

 

 

 

 

 

 

Greater than 20%

 

 

2

 

 

 

8,179

 

Total

 

 

3

 

 

 $

8,495

 

We perform sensitivity analyses on our assumptions, primarily around both long-term growth rate and discount rate assumptions. Our sensitivity analyses include several combinations of reasonably possible scenarios with regard to these assumptions. However, we consistently test a one percent movement in both our long-term growth rate and discount rate assumptions. When applying these sensitivity analyses, we noted that the fair value was greater than the underlying book value for all of our reporting units. While management believes that these sensitivity analyses provide a reasonable basis on which to evaluate the recovery of our goodwill, other facts or circumstances may arise that could impact the impairment assessment and therefore these analyses should not be used as a sole predictor of impairment.

The impairment test for other indefinite-lived intangible assets consists of a comparison of the fair value of the intangible asset with its carrying amount. If the carrying amount of the intangible asset exceeds its fair value, an impairment loss is recognized in an amount equal to that excess. The estimates of fair value of trade names and trademarks are determined using a “relief from royalty” discounted cash flow valuation methodology. Significant assumptions inherent in this methodology include estimates of royalty rates and discount rates. Discount rate assumptions are based on an assessment of the risk inherent in the respective intangible assets. Assumptions about royalty rates are based on the rates at which comparable trade names and trademarks are being licensed in the marketplace.

Pension Costs

We provide a number of retirement benefits to our employees, including defined benefit pension plans and post-retirement medical plans. Pension costs, in respect of defined benefit pension plans, primarily represent the increase in the actuarial present value of the obligation for pension benefits based on employee service during the year and the interest on this obligation in respect of employee service in previous years, net of the expected return on plan assets. Differences between this expected return and the actual return on these plan assets and actuarial changes are not recognized in the statement of operations, unless the accumulated differences and changes exceed a certain threshold. The excess is amortized and charged to the statement of operations over, at the maximum, the average remaining term of employee service. We recognize obligations for contributions to defined contribution pension plans as expenses in the statement of operations as they are incurred.

The determination of benefit obligations and expenses is based on actuarial models. In order to measure benefit costs and obligations using these models, critical assumptions are made with regard to the discount rate, the expected return on plan assets and the assumed rate of compensation increases. We provide retiree medical benefits to a limited number of participants in the U.S. Therefore, retiree medical care cost trend rates are not a significant driver of our post retirement costs. Management reviews these critical assumptions at least annually. Other assumptions involve demographic factors such as turnover, retirement and mortality rates. Management reviews these assumptions periodically and updates them as necessary.

35


 

The discount rate is the rate at which the benefit obligations could be effectively settled. For our U.S. plans, the discount rate is based on a bond portfolio that includes only long-term bonds with an Aa rating, or equivalent, from a major rating agency. For the Dutch and other non-U.S. plans, the discount rate is set by reference to market yields on high-qu ality corporate bonds. We believe the timing and amount of cash flows related to the bonds in these portfolios are expected to match the estimated payment benefit streams of our plans.

Effective January 1, 2016, we changed our approach to calculating the discount rate for our retirement benefit pension plans from a weighted-average yield curve approach to a spot-rate approach. Under the spot-rate approach, we use individual spot rates along the yield curve that correspond with the timing of each future cash outflow for benefit payments in order to calculate interest cost and service cost within net periodic benefit costs. The spot-rate approach represents a more precise measurement of interest and service cost. The new approach represents a change in accounting estimate that is inseparable from a change in accounting principle and accordingly is accounted for prospectively.

To determine the expected long-term rate of return on pension plan assets, we consider, for each country, the structure of the asset portfolio and the expected rates of return for each of the components. For our U.S. plans, a 50 basis point decrease in the expected return on assets would increase pension expense on our principal plans by approximately $1 million per year. A similar 50 basis point decrease in the expected return on assets would increase pension expense on our principal Dutch plans by approximately $3 million per year. We assumed that the weighted-averages of long-term returns on our pension plans were 4.6% for the year ended December 31, 2017, 5.1% for the year ended December 31, 2016 and 6.0% for the year ended December 31, 2015. The expected long-term rate of return is applied to the fair value of pension plan assets. The actual return on plan assets will vary year to year from this assumption. Although the actual return on plan assets will vary from year to year, it is appropriate to use long-term expected forecasts in selecting our expected return on plan assets. As such, there can be no assurance that our actual return on plan assets will approximate the long-term expected forecasts.

Income Taxes

We have a presence in more than 100 countries. We have completed many material acquisitions and divestitures which have generated complex tax issues requiring management to use its judgment to make various tax determinations. We try to organize the affairs of our subsidiaries in a tax efficient manner, taking into consideration the jurisdictions in which we operate. Although we are confident that tax returns have been appropriately prepared and filed, there is risk that additional tax may be assessed on certain transactions or that the deductibility of certain expenditures may be disallowed for tax purposes. Our policy is to estimate tax risk to the best of our ability and provide accordingly for those risks and take positions in which a high degree of confidence exists that the tax treatment will be accepted by the tax authorities. The policy with respect to deferred taxation is to provide in full for temporary differences using the liability method.

Deferred tax assets and deferred tax liabilities are computed by assessing temporary differences resulting from differing treatment of items for tax and accounting purposes. The carrying value of deferred tax assets is adjusted by a valuation allowance to the extent that these deferred tax assets are not considered to be realized on a more likely than not basis. Realization of deferred tax assets is based, in part, on our judgment and various factors including reversal of deferred tax liabilities, our ability to generate future taxable income in jurisdictions where such assets have arisen and potential tax planning strategies. Valuation allowances are recorded in order to reduce the deferred tax assets to the amount expected to be realized in the future.

The Tax Cuts and Jobs Act (the “TCJ Act”) was enacted in December of 2017.  The TCJ Act reduces the U.S. federal corporate income tax rate from 35 percent to 21 percent, effective as of January 1, 2018, and creates a territorial-style taxing system.  The TCJ Act also requires companies to pay a one-time transition tax on earnings of certain foreign subsidiaries that were previously deferred and also creates new taxes on certain types of foreign earnings.  We are subject to the provisions of the Financial Accounting Standards Board ("FASB") ASC 740-10, Income Taxes, which requires that the effect on deferred tax assets and liabilities of a change in tax rates be recognized in the period the tax rate change was enacted.  In December of 2017, the SEC staff issued SAB 118 which provides that companies that have not completed their accounting for the effects of the TCJ Act but can determine a reasonable estimate of those effects should include a provisional amount based on their reasonable estimate in their financial statements. The guidance in SAB 118 also allows companies to adjust the provisional amounts during a one year measurement period which is similar to the measurement period used when accounting for business combinations.  As of December 31, 2017, we have not completed our accounting for all of the tax effects associated with the enactment of the TCJ Act.  However, we have, in certain cases made a reasonable estimate of the (a) effects on our existing deferred tax balances, and (b) the one-time transition tax.  Consequently, our fourth quarter of 2017 and full year 2017 results of operations reflect a non-cash provisional net expense of $104 million. See Note 13 – “Income Taxes” - to the consolidated financial statements for more information relating to these items.

36


 

We record a liability for unrecognized tax benefits resulting from uncertain tax positions taken or expected to be taken in a tax return. Such tax positions are, based solely on their technical merits, more likely than not to be sustained upon examination by taxing authorities and reflect the largest amount of benefit, determined on a cumulative probability basis that is more likely than not to be realized upon settlement with the applicable taxing authority with full knowledge of all relevant information. We recognize interest and penalties, if any, related to unrecognized tax benefits in income tax expense.

Long-Lived Assets

We are required to assess whether the value of our long-lived assets, including our buildings, improvements, technical and other equipment, and amortizable intangible assets have been impaired whenever events or changes in circumstances indicate that the carrying amount of the assets might not be recoverable. We do not perform a periodic assessment of assets for impairment in the absence of such information or indicators. Conditions that would necessitate an impairment assessment include a significant decline in the observable market value of an asset, a significant change in the extent or manner in which an asset is used or a significant adverse change that would indicate that the carrying amount of an asset or group of assets is not recoverable. Recoverability of assets that are held and used is measured by comparing the sum of the future undiscounted cash flows expected to be derived from an asset (or a group of assets) to their carrying value. If the carrying value of the asset (or the group of assets) exceeds the sum of the future undiscounted cash flows, impairment is considered to exist. If impairment is considered to exist based on undiscounted cash flows, the impairment charge is measured using an estimation of the assets’ fair value, typically using a discounted cash flow method. The identification of impairment indicators, the estimation of future cash flows and the determination of fair values for assets (or groups of assets) requires us to make significant judgments concerning the identification and validation of impairment indicators, expected cash flows and applicable discount rates. These estimates are subject to revision as market conditions and our assessments change. No impairment indicators were noted for the years ended December 31, 2017, 2016 and 2015.

We capitalize software development costs with respect to major internal use software initiatives or enhancements. The costs are capitalized from the time that the preliminary project stage is completed, and we consider it probable that the software will be used to perform the function intended until the time the software is placed in service for its intended use. Once the software is placed in service, the capitalized costs are generally amortized over periods of three to seven years. If events or changes in circumstances indicate that the carrying value of software may not be recovered, a recoverability analysis is performed based on estimated undiscounted cash flows to be generated from the software in the future. If the analysis indicates that the carrying value is not recoverable from future cash flows, the software cost is written down to estimated fair value and an impairment is recognized. These estimates are subject to revision as market conditions and as our assessments change. There were no impairment charges for the year ended December 31, 2017.

Factors Affecting Nielsen’s Financial Results

Acquisitions, Dispositions and Investments in Affiliates

Acquisitions

On February 1, 2017, we completed the acquisition of Gracenote Inc., Gracenote Canada, Inc., Gracenote Netherlands Holdings B.V., Tribune Digital Ventures, LLC, and Tribune International Holdco, LLC (each, a “Gracenote Company” and together “Gracenote”) through the purchase of 100% of each Gracenote Company’s outstanding common stock from Tribune Media Company for a total purchase price of $585 million.  We acquired the data and technology that underpins the programming guides and personalized user experience for major video, music, audio and sports content. This acquisition expands our footprint with major clients including Gracenote’s global content database which spans across platforms including multichannel video programming distributors (MVPD’s), smart television, streaming music services, connected devices, media players and in-car infotainment systems.  

The acquisition of Gracenote was accounted for using the acquisition method of accounting which requires, among other things, the assets acquired and the liabilities assumed be recognized at their fair values as of the acquisition date. Effective February 1, 2017, the financial results of Gracenote were included within the Watch segment of our consolidated financial statements. For the year ended December, 31, 2017, our consolidated statement of operations includes $215 million of revenues related to the Gracenote acquisition.

37


 

The purchase price was allocated based upon the fair value of the assets acquired and liabilities assumed at the date of acquisition using available information and certain assumptions management believed reasonable. The following table summarizes the purchase price allocation:

 

(IN MILLIONS)

 

 

 

Identifiable assets acquired and liabilities assumed:

 

 

 

Cash

$

11

 

Other current assets

 

56

 

Property and equipment

 

12

 

Goodwill

 

316

 

Amortizable intangible assets

 

341

 

Other long-term assets

 

11

 

Deferred revenue

 

(22

)

Other current liabilities

 

(28

)

Deferred tax liabilities

 

(105

)

Other long-term liabilities

 

(7

)

Total

$

585

 

 

As of the acquisition date, the fair value of accounts receivable approximated historical cost. The gross contractual receivable was $37 million and is included in other current assets above, of which $1 million was deemed uncollectible.  

 

The allocation of the purchase price to goodwill and identified intangible assets was $316 million and $341 million, respectively. All of the Gracenote related goodwill and intangible assets are attributable to our Watch segment. As of December 31, 2017, $21 million of goodwill is expected to be deductible for income tax purposes.

 

Intangible assets and their estimated useful lives consist of the following:

 

(IN MILLIONS)

 

 

 

 

  

 

Description

 

Amount

 

 

Useful Life

 

Customer-related intangibles

 

$

109

 

 

 

10 - 15 years

 

Content database

 

 

168

 

 

 

12 - 16 years

 

Trade names and trademarks

 

 

7

 

 

 

5 years

 

Computer software

 

 

57

 

 

 

7-8 years

 

Total

 

$

341

 

 

 

 

 

 

Goodwill is calculated as the excess of the consideration transferred over the net assets recognized and represents expected synergies and the going concern nature of Gracenote.

 

We incurred acquisition-related expenses of $6 million for the year ended December 31, 2017, which primarily consisted of transaction fees, legal, accounting and other professional services that are included in selling, general and administrative expenses in the consolidated statement of operations.

 

The following unaudited pro forma information presents the consolidated results of operations of us and Gracenote for the year ended December 31, 2017, as if the acquisition had occurred on January 1, 2016, with pro forma adjustments to give effect to amortization of intangible assets, an increase in interest expense from acquisition financing, and certain other adjustments:

 

 

 

Year Ended December 31,

 

(IN MILLIONS)

 

 

2017

 

 

 

2016

 

Revenues

 

$

6,590

 

 

$

6,532

 

Income

 

443

 

 

$

499

 

 

The unaudited pro forma results do not reflect any synergies and are not necessarily indicative of the results that we would have attained had the acquisition of Gracenote been completed as of the beginning of the reporting period.

For the year ended December 31, 2017, excluding Gracenote, we paid cash consideration of $210 million associated with both current period and previously executed acquisitions, net of cash acquired. Had these 2017 acquisitions occurred as of January 1, 2017, the impact on our consolidated results of operations would not have been material.

38


 

For the year ended December 31, 2016, we paid cash consideration of $285 million associated with both current period and previously executed acquisitions, net of cash acquired. Had these 2016 acquisitions occurred as of January 1, 2016, the impact on our consolidated results of operations would not have been material.

For the year ended December 31, 2015, we paid cash consideration of $246 million associated with both current period and previously executed acquisitions, net of cash acquired. Included in this amount is $45 million for an additional 13.5% interest in Nielsen Catalina Solutions, a joint venture between us and Catalina (“NCS”) that we historically accounted for under the equity method of accounting. As part of this transaction we gained control of NCS and, as such accounted for it as a step-acquisition and calculated the fair value of the investment immediately before the acquisition to be $161 million. As a result, during the fourth quarter of 2015, we recorded a $158 million gain on the investment in NCS to other income/(expense), net in the consolidated statement of operations. Commencing October 1, 2015, NCS was reflected as a consolidated subsidiary within our consolidated financial statements. Had these 2015 acquisitions occurred as of January 1, 2015, the impact on our consolidated results of operations would not have been material.

Dispositions

In December 2016, we completed the sale of Claritas, a business focusing on consumer segmentation insights within our Buy segment, for cash consideration of $34 million and a note receivable for $60 million. The note is payable at any time over three years and bears interest at 3% in year one, 5% in year two and 7% in year three. As a result of this transaction we recorded a $14 million gain on the sale to other income/(expense), net in the consolidated statement of operations. This disposition did not qualify to be classified as a discontinued operation. In 2017, upon finalization of working capital and other settlement matters, we reduced the note receivable to $51 million and recorded a charge of $13 million to other income/(expense), net in the consolidated statement of operations.

In November 2015, we completed the sale of the National Research Group, Inc., a leader in providing market research to movie studios within our Watch segment, for total cash consideration of $34 million and recorded an $18 million gain on the sale to other income/(expense), net in the consolidated statement of operations. This disposition did not qualify to be classified as a discontinued operation.

Income Taxes

The Tax Cuts and Jobs Act (the “TCJ Act”) was enacted in December of 2017.  The Act reduces the U.S. federal corporate income tax rate from 35 percent to 21 percent, effective as of January 1, 2018, and creates a territorial-style taxing system.  The TCJ Act also requires companies to pay a one-time transition tax on earnings of certain foreign subsidiaries that were previously deferred and also creates new taxes on certain types of foreign earnings.  We are subject to the provisions of the Financial Accounting Standards Board ("FASB") ASC 740-10, Income Taxes, which requires that the effect on deferred tax assets and liabilities of a change in tax rates be recognized in the period the tax rate change was enacted.   In December of 2017, the SEC staff issued SAB 118, which provides that companies that have not completed their accounting for the effects of the TCJ Act but can determine a reasonable estimate of those effects should include a provisional amount based on their reasonable estimate in their financial statements. The guidance in SAB 118 also allows companies to adjust the provisional amounts during a one year measurement period which is similar to the measurement period used when accounting for business combinations.  As of December 31, 2017, we have not completed our accounting for all of the tax effects associated with the enactment of the TCJ Act.  However, we have, in certain cases made a reasonable estimate of the (a) effects on our existing deferred tax balances, and (b) the one-time transition tax.  Consequently, our fourth quarter of 2017 and full year 2017 results of operations reflect a non-cash provisional expense of $104 million. See Note 13 to our Consolidated Financial Statements for more information relating to these items.

Foreign Currency

Our financial results are reported in U.S. dollars and are therefore subject to the impact of movements in exchange rates on the translation of the financial information of individual businesses whose functional currencies are other than U.S. dollars. Our principal foreign exchange revenue exposure is spread across several currencies, primarily the Euro. The table below sets forth the profile of our revenue by principal currency.

 

 

Year ended
December 31,
2017

 

 

Year ended
December 31,
2016

 

 

Year ended
December 31,
2015

 

U.S. Dollar

 

59

%

 

 

61

%

 

 

60

%

Euro

 

10

%

 

 

9

%

 

 

9

%

Other Currencies

 

31

%

 

 

30

%

 

 

31

%

Total

 

100

%

 

 

100

%

 

 

100

%

39


 

 

As a result, fluctuations in the value of foreign currencies relative to the U.S. dollar impact our operating results. Impacts associated with fluctuations in foreign currency are discussed in more detail under “Item 7A.—Quantitative and Qualitative Disclosures about Market Risk.” In countries with currencies other than the U.S. dollar, assets and liabilities are translated into U.S. dollars using end-of-period exchange rates; revenues, expenses and cash flows are translated using average rates of exchange. The average U.S. dollar to Euro exchange rate was $1.13 to €1.00, $1.11 to €1.00 and $1.11 to €1.00 for the years ended December 31, 2017, 2016 and 2015, respectively. Constant currency growth rates used in the following discussion of results of operations eliminate the impact of year-over-year foreign currency fluctuations.

We evaluate our results of operations on both an as reported and a constant currency basis. The constant currency presentation, which is a non-GAAP financial measure, excludes the impact of year-over-year fluctuations in foreign currency exchange rates. We believe providing constant currency information provides valuable supplemental information regarding our results of operations, thereby facilitating period-to-period comparisons of our business performance and is consistent with how management evaluates the Company’s performance. We calculate constant currency percentages by converting our prior-period local currency financial results using the current period exchange rates and comparing these adjusted amounts to our current period reported results. This calculation may differ from similarly-titled measures used by others and, accordingly, the constant currency presentation is not meant to be a substitution for recorded amounts presented in conformity with GAAP nor should such amounts be considered in isolation.

Results of Operations – Years Ended December 31, 2017, 2016 and 2015

The following table sets forth, for the periods indicated, the amounts included in our consolidated statements of operations:

 

 

 

Year Ended December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

 

2015

 

Revenues

 

$

6,572

 

 

$

6,309

 

 

$

6,172

 

Cost of revenues, exclusive of depreciation and amortization shown separately below

 

 

2,765

 

 

 

2,607

 

 

 

2,539

 

Selling, general and administrative expenses, exclusive of depreciation and amortization shown separately below

 

 

1,862

 

 

 

1,851

 

 

 

1,915

 

Depreciation and amortization

 

 

640

 

 

 

603

 

 

 

574

 

Restructuring charges

 

 

80

 

 

 

105

 

 

 

51

 

Operating income

 

 

1,225

 

 

 

1,143

 

 

 

1,093

 

Interest income

 

 

4

 

 

 

4

 

 

 

4

 

Interest expense

 

 

(374

)

 

 

(333

)

 

 

(311

)

Foreign currency exchange transaction losses, net

 

 

(10

)

 

 

(6

)

 

 

(31

)

Other (expense)/income, net

 

 

(17

)

 

 

8

 

 

 

206

 

Income before income taxes and equity in net loss of affiliates

 

 

828

 

 

 

816

 

 

 

961

 

Provision for income taxes

 

 

(388

)

 

 

(309

)

 

 

(383

)

Equity in net loss of affiliates

 

 

 

 

 

 

 

 

(3

)

Net income

 

 

440

 

 

 

507

 

 

 

575

 

Net income attributable to noncontrolling interests

 

 

11

 

 

 

5

 

 

 

5

 

Net income attributable to Nielsen stockholders

 

$

429

 

 

$

502

 

 

$

570

 

 

Net Income to Adjusted EBITDA Reconciliation

We define Adjusted EBITDA as net income or loss from our consolidated statements of operations before interest income and expense, income taxes, depreciation and amortization, restructuring charges, stock-based compensation expense and other non-operating items from our consolidated statements of operations as well as certain other items considered outside the normal course of our operations specifically described below.

Restructuring charges : We exclude restructuring expenses, which primarily include employee severance, office consolidation and contract termination charges, from our Adjusted EBITDA to allow more accurate comparisons of the financial results to historical operations and forward-looking guidance. By excluding these expenses from our non-GAAP measures, we are better able to evaluate our ability to utilize our existing assets and estimate the long-term value these assets will generate for us. Furthermore, we believe that the adjustments of these items more closely correlate with the sustainability of our operating performance.

40


 

Stock-based compensation expense : We exclude the impact of costs relating to stock-based compensation. Due to the subjective assumptions and a variety of award types, we believe that the exclusion of stock-based compensation expense, which is typically non-cash, allows for more meaningful comparisons of our operating results to peer companies. Stock-based compensation expense can vary significantly based on the timing, size and nature of awards granted.

Other non-operating (expense)/income, net : We exclude foreign currency exchange transaction gains and losses primarily related to intercompany financing arrangements as well as other non-operating income and expense items, such as gains and losses recorded on business combinations or dispositions, sales of investments, net income attributable to noncontrolling interests and early redemption payments made in connection with debt refinancing. We believe that the adjustments of these items more closely correlate with the sustainability of our operating performance.

Other items : To measure operating performance, we exclude certain expenses and gains that arise outside the ordinary course of our operations. Such costs primarily include legal settlements, acquisition related expenses, business optimization costs and other transactional costs. We believe the exclusion of such amounts allows management and the users of the financial statements to better understand our financial results.

Adjusted EBITDA is not a presentation made in accordance with GAAP, and our use of the term Adjusted EBITDA may vary from the use of similarly-titled measures by others in our industry due to the potential inconsistencies in the method of calculation and differences due to items subject to interpretation.

We use Adjusted EBITDA to measure our performance from period to period both at the consolidated level as well as within our operating segments, to evaluate and fund incentive compensation programs and to compare our results to those of our competitors. In addition to Adjusted EBITDA being a significant measure of performance for management purposes, we also believe that this presentation provides useful information to investors regarding financial and business trends related to our results of operations and that when non-GAAP financial information is viewed with GAAP financial information, investors are provided with a more meaningful understanding of our ongoing operating performance.

Adjusted EBITDA should not be considered as an alternative to net income or loss, operating income, cash flows from operating activities or any other performance measures derived in accordance with GAAP as measures of operating performance or cash flows as measures of liquidity. Adjusted EBITDA has important limitations as an analytical tool and should not be considered in isolation or as a substitute for analysis of our results as reported under GAAP.

The below table presents a reconciliation from net income to Adjusted EBITDA for the years ended December 31, 2017, 2016 and 2015:

 

 

 

Year Ended December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

 

2015

 

Net income attributable to Nielsen stockholders

 

$

429

 

 

$

502

 

 

$

570

 

Interest expense, net

 

 

370

 

 

 

329

 

 

 

307

 

Provision for income taxes

 

 

388

 

 

 

309

 

 

 

383

 

Depreciation and amortization

 

 

640

 

 

 

603

 

 

 

574

 

EBITDA

 

 

1,827

 

 

 

1,743

 

 

 

1,834

 

Equity in net loss of affiliates

 

 

 

 

 

 

 

 

3

 

Other non-operating expense/(income), net

 

 

38

 

 

 

3

 

 

 

(170

)

Restructuring charges

 

 

80

 

 

 

105

 

 

 

51

 

Stock-based compensation expense

 

 

45

 

 

 

51

 

 

 

48

 

Other items (a)

 

 

45

 

 

 

36

 

 

 

92

 

Adjusted EBITDA

 

$

2,035

 

 

$

1,938

 

 

$

1,858

 

 

 

(a)

For the year ended December 31, 2017, other items primarily consist of transaction related costs and business optimization costs. For the year ended December 31, 2016, other items primarily consist of business optimization costs. For the year ended December 31, 2015, other items primarily consists of a $36 million donation to the Nielsen Foundation, a $14 million charge for the partial settlement of certain U.S. pension plan participants, and business optimization costs.  

Consolidated Results for the Year Ended December 31, 2017 Compared to the Year Ended December 31, 2016

Revenues

Revenues increased 4.2% to $6,572 million for the year ended December 31, 2017 from $6,309 million for the year ended December 31, 2016, or an increase of 3.8% on a constant currency basis, excluding a 0.4% unfavorable impact of changes in foreign currency exchange rates. Revenues within our Buy segment decreased 2.7%, or 3.3% on a constant currency basis, excluding a 0.6%

41


 

unfavorable impact of changes in foreign currency exchange rates. Revenues within our Watch segment increased 11.9%, or 11.7% on a constant currency basis, excluding a 0.2% unfavorable impact of changes in foreign currency exchange rates. Refer to the “Business Segment Results” section for further di s cussion of our revenue performance.

Cost of Revenues, Exclusive of Depreciation and Amortization

Cost of revenues increased 6.1% to $2,765 million for the year ended December 31, 2017 from $2,607 million for the year ended December 31, 2016, or an increase of 5.7% on a constant currency basis, excluding a 0.4% favorable impact of changes in foreign currency exchange rates.

Costs within our Buy segment increased 0.7%, or 0.1% on a constant currency basis.  Excluding a 0.6% favorable impact of changes in foreign currency exchange rates, cost of revenues increased primarily due to the continued global investment in our services.

Costs within our Watch segment increased 11.2% on a reported and constant currency basis. Cost of revenues increased primarily due to the impact of the Gracenote acquisition.

Selling, General and Administrative Expenses, Exclusive of Depreciation and Amortization

Selling, general and administrative expenses increased 0.6% to $1,862 for the year ended December 31, 2017 from $1,851 million for the year ended December 31, 2016, or 0.5% on a constant currency basis, excluding a 0.1% favorable impact of changes in foreign currency exchange rates.

Costs within our Buy segment decreased 5.7%, or 5.8% on a constant currency basis. Excluding a 0.1% favorable impact of changes in foreign currency exchange rates, selling, general and administrative expenses decreased due to productivity initiatives including dispositions as we continue to execute our portfolio pruning initiatives.

Costs within our Watch segment increased 17.9%, or 17.7% on a constant currency basis. Excluding a 0.2% favorable impact of changes in foreign currency exchange rates, selling, general and administrative expenses increased primarily due to the impact of the Gracenote acquisition.

Depreciation and Amortization

Depreciation and amortization expense was $640 million for the year ended December 31, 2017 as compared to $603 million for the year ended December 31, 2016. This increase was primarily due to higher depreciation and amortization expense associated with tangible and intangible assets acquired as part of the Gracenote acquisition on February 1, 2017.

Depreciation and amortization expense associated with tangible and intangibles assets acquired in business combinations increased to $219 million for the year ended December 31, 2017 from $210 million for the year ended December 31, 2016.  

Restructuring Charges

We recorded $80 million and $105 million in restructuring charges primarily related to employee severance associated with productivity initiatives and contract termination costs for the years ended December 31, 2017 and 2016, respectively.

Operating Income

Operating income for the year ended December 31, 2017 was $1,225 million compared to operating income of $1,143 million for the year ended December 31, 2016. Operating income within our Buy segment decreased to $322 million for the year ended December 31, 2017 from $331 million for the year ended December 31, 2016. Operating income within our Watch segment increased to $1,033 million for the year ended December 31, 2017 from $935 million for the year ended December 31, 2016. Corporate operating expenses increased to $130 million for the year ended December 31, 2017 from $123 million for the year ended December 31, 2016.

Interest Expense

Interest expense was $374 million for the year ended December 31, 2017 compared to $333 million for the year ended December 31, 2016. This increase is primarily related to higher average debt balances including the incurrence of an additional $500 million 5.00% Senior Notes in January 2017 and higher USD LIBOR senior secured term loan interest rates.

42


 

Foreign Currency Exchange Transaction Losses, Net

Foreign currency exchange transaction losses, net, represent the net loss on revaluation of certain cash, external debt, intercompany loans and other receivables and payables. Fluctuations in the value of foreign currencies relative to the U.S. Dollar, particularly the Euro, have a significant effect on our operating results. The average U.S. Dollar to Euro exchange rate was $1.13 to €1.00 and $1.11 to €1.00 for the years ended December 31, 2017 and 2016, respectively.  

We realized net losses of $10 million for the year ended December 31, 2017, resulting primarily from fluctuations in certain foreign currencies associated with intercompany transactions.

We realized net losses of $6 million for the year ended December 31, 2016, resulting primarily from fluctuations in certain foreign currencies associated with intercompany transactions and the loss of $5 million from the revaluation of our U.S.-denominated debt and cash held in EURO functional entities, partially offset by a gain of $1 million associated with foreign currency derivative financial instruments.

Other (Expense)/Income, Net

Other expense, net of $17 million for the year ended December 31, 2017 is primarily related to the finalization of working capital and other matters associated with dispositions.

Other income, net of $8 million for the year ended December 31, 2016 is primarily related to the gain of $14 million on the dispositions partially offset by the loss of $4 million related to certain costs incurred in connection with the B-3 term loan refinancing.

Income Before Income Taxes and Equity in Net Income of Affiliates

Income was $828 million for the year ended December 31, 2017 compared to $816 million for the year ended December 31, 2016 due primarily to the consolidated results mentioned above.

Income Taxes

The effective tax rates for the years ended December 31, 2017 and 2016 were 47% and 38%, respectively.

Our effective tax rate of 47% for the year ended December 31, 2017 was significantly impacted by the TCJ Act.  Those impacts are described further in Note 13 to the Consolidated Financial Statements.  Excluding the impact of the TCJ Act, our effective tax rate was 34% for the year ended December 31, 2017.  It was higher than the UK statutory rate as a result of the impact of the TCJ Act as well as tax rate differences in other jurisdictions where the Company files tax returns, the effect of global licensing activities, withholding and foreign taxes as well as state and local income taxes, offset by the favorable impact of certain financing activities and releases of valuation allowances. The effective tax rate for the year ended December 31, 2016 was higher than the UK statutory rate as a result of the impact of tax rate differences in other jurisdictions where the Company files tax returns, the effect of global licensing activities, withholding and foreign taxes as well as state and local income taxes, offset by the favorable impact of certain financing activities, windfall tax benefits from stock option exercises and releases of uncertain tax positions.

At December 31, 2017 and 2016, we had gross uncertain tax positions of $452 million and $432 million, respectively. We also have accrued interest and penalties associated with these uncertain tax positions as of December 31, 2017 and 2016 of $53 million and $33 million, respectively.

Estimated interest and penalties related to the underpayment of income taxes is classified as a component of our provision or benefit for income taxes. It is reasonably possible that a reduction in a range of $5 million to $18 million of uncertain tax positions may occur within the next twelve months as a result of projected resolutions of worldwide tax disputes.

Our future effective tax rates could be adversely affected by earnings being lower than anticipated in countries where statutory rates are lower and earnings being higher than anticipated in countries where statutory rates are higher, or by changes in tax laws, regulations, accounting principles, or interpretations thereof. Other factors that may affect our effective income tax rate include, but are not limited to, the requirement to exclude from our quarterly worldwide effective income tax calculations losses in jurisdictions where no income tax benefit can be recognized, changes in the valuation of deferred tax assets and liabilities, the establishment of valuation allowances against deferred income tax assets if we determined that it is more likely than not that future income tax benefits will not be realized, and audits by taxing authorities.

43


 

Adjusted EBITDA

Adjusted EBITDA increased 5.0% to $2,035 million for the year ended December 31, 2017 from $1,938 million for the year ended December 31, 2016, or 4.3% on a constant currency basis, excluding a 0.7% unfavorable impact of changes in foreign currency exchange rates. Our Adjusted EBITDA margin increased to 30.96% for the year ended December 31, 2017 from 30.72% for the year ended December 31, 2016. See “Results of Operations – Years Ended December 31, 2017, 2016 and 2015” for the reconciliation of net income to Adjusted EBITDA.

Consolidated Results for the Year Ended December 31, 2016 Compared to the Year Ended December 31, 2015

Revenues

Revenues increased 2.2% to $6,309 million for the year ended December 31, 2016 from $6,172 million for the year ended December 31, 2015, or an increase of 4.1% on a constant currency basis, excluding a 1.9% unfavorable impact of changes in foreign currency exchange rates. Revenues within our Buy segment decreased 0.7%, or an increase of 2.3% on a constant currency basis, excluding a 3.0% unfavorable impact of changes in foreign currency exchange rates. Revenues within our Watch segment increased 5.7%, or 6.3% on a constant currency basis, excluding a 0.6% unfavorable impact of changes in foreign currency exchange rates. Refer to the “Business Segment Results” section for further di s cussion of our revenue performance.

Cost of Revenues, Exclusive of Depreciation and Amortization

Cost of revenues increased 2.7% to $2,607 million for the year ended December 31, 2016 from $2,539 million for the year ended December 31, 2015, or an increase of 5.0% on a constant currency basis, excluding a 2.3% favorable impact of changes in foreign currency exchange rates.

Costs within our Buy segment decreased 1.1%, or an increase of 2.4% on a constant currency basis.  Excluding a 3.3% favorable impact of changes in foreign currency exchange rates, cost of revenues increased due to the continued global investments in our services.

Costs within our Watch segment increased 9.0%, or 9.8% on a constant currency basis. Excluding a 0.8% favorable impact of changes in foreign currency exchange rates, cost of revenues increased due to higher spending on product portfolio management initiatives, including our digital and Marketing Effectiveness product offerings.

Selling, General and Administrative Expenses, Exclusive of Depreciation and Amortization

Selling, general and administrative expenses decreased 3.3% to $1,851 for the year ended December 31, 2016 from $1,915 million for the year ended December 31, 2015, or a decrease of 1.2% on a constant currency basis, excluding a 2.1% favorable impact of changes in foreign currency exchange rates.

Costs within our Buy segment decreased 0.2%, or an increase of 2.7% on a constant currency basis. Excluding a 2.9% favorable impact of changes in foreign currency exchange rates, selling, general and administrative expenses increased due to continued global investments associated with our services.

Costs within our Watch segment decreased 2.7%, or a decrease of 1.8% on a constant currency basis. Excluding a 0.9% favorable impact of changes in foreign currency exchange rates, selling, general and administrative expenses decreased due to the impact of productivity initiatives.

Corporate costs decreased by $47 million for the year ended December 31, 2016, primarily due to a $36 million donation to the Nielsen Foundation and a $14 million charge for the partial settlement of certain U.S. pension plans for the year ended December 31, 2015.

Depreciation and Amortization

Depreciation and amortization expense was $603 million for the year ended December 31, 2016 as compared to $574 million for the year ended December 31, 2015. This increase was primarily due to higher depreciation and amortization expense associated with assets acquired in business combinations and higher capital expenditures.

Depreciation and amortization expense associated with tangible and intangibles assets acquired in business combinations increased to $210 million for the year ended December 31, 2016 from $205 million for the year ended December 31, 2015.  

44


 

Restructuring Charges

We recorded $105 million and $51 million in restructuring charges primarily related to employee severance associated with productivity initiatives and contract termination costs for the years ended December 31, 2016 and 2015, respectively.

Operating Income

Operating income for the year ended December 31, 2016 was $1,143 million compared to operating income of $1,093 million for the year ended December 31, 2015. Operating income within our Buy segment decreased to $331 million for the year ended December 31, 2016 from $369 million for the year ended December 31, 2015. Operating income within our Watch segment increased to $935 million for the year ended December 31, 2016 from $880 million for the year ended December 31, 2015. Corporate operating expenses decreased to $123 million for the year ended December 31, 2016 from $156 million for the year ended December 31, 2015.

Interest Expense

Interest expense was $333 million for the year ended December 31, 2016 compared to $311 million for the year ended December 31, 2015. This increase is primarily due to higher average debt balances due to the incurrence of an additional $500 million in senior secured term loan in 2016 and higher USD LIBOR senior secured term loan interest rates.

Foreign Currency Exchange Transaction Losses, Net

Foreign currency exchange transaction losses, net, represent the net loss on revaluation of certain cash, external debt, intercompany loans and other receivables and payables. Fluctuations in the value of foreign currencies relative to the U.S. Dollar, particularly the Euro, have a significant effect on our operating results. The average U.S. Dollar to Euro exchange rate was $1.11 to €1.00 for each of the years ended December 31, 2016 and 2015, respectively.  

We realized net losses of $6 million for the year ended December 31, 2016, resulting primarily from fluctuations in certain foreign currencies associated with intercompany transactions and the loss of $5 million from the revaluation of our U.S.-denominated debt and cash held in EURO functional entities, partially offset by a gain of $1 million associated with foreign currency derivative financial instruments.

We realized net losses of $31 million for the year ended December 31, 2015, resulting primarily from the revaluation of our U.S. denominated debt and cash held in Euro functional currency entities of $14 million, the devaluation of the Venezuelan bolivars of $8 million as discussed in the “Foreign Currency” section of “Factors Affecting Nielsen’s Financial Results,” as well as the fluctuations in certain foreign currencies associated with intercompany transactions, partially offset by a gain of $2 million associated with foreign currency derivative financial instruments.

Other Income/(expense), Net

Other income, net of $8 million for the year ended December 31, 2016 is primarily related to the gain of $14 million on dispositions partially offset by the loss of $4 million related to certain costs incurred in connection with the B-3 term loan refinancing.

Other income, net of $206 million for the year ended December 31, 2015 is primarily related to the gains recorded from the step acquisition of Nielsen Catalina Solutions in the amount of $158 million, sale of an equity investment in the amount of $30 million and the disposition of National Research Group in the amount of $18 million.

Income from Before Income Taxes and Equity in Net Income of Affiliates

Income was $816 million for the year ended December 31, 2016 compared to $961 million for the year ended December 31, 2015 due primarily to the consolidated results mentioned above.

Income Taxes

The effective tax rates for the years ended December 31, 2016 and 2015 were 38% and 40%, respectively.

The effective tax rate for the year ended December 31, 2016 was higher than the UK statutory rate as a result of the impact of tax rate differences in other jurisdictions where the Company files tax returns, the effect of global licensing activities, withholding and foreign taxes as well as state and local income taxes, offset by the favorable impact of certain financing activities, windfall tax benefits from stock option exercises and releases of uncertain tax positions. The effective tax rate for the year ended December 31, 2015 was higher than the UK statutory rate as a result of the impact of tax rate differences in other jurisdictions where the Company files tax

45


 

returns, the effect of global licensing activities, withholding and foreign taxes as well as state and local income taxes, offset by the favorable impact of certain financing activities and foreign distributions.

At December 31, 2016 and 2015, we had gross uncertain tax positions of $432 million and $461 million, respectively. We also have accrued interest and penalties associated with these uncertain tax positions as of December 31, 2016 and 2015 of $33 million and $34 million, respectively.

Estimated interest and penalties related to the underpayment of income taxes is classified as a component of our provision or benefit for income taxes. It is reasonably possible that a reduction in a range of $12 million to $20 million of uncertain tax positions may occur within the next twelve months as a result of projected resolutions of worldwide tax disputes.

Our future effective tax rates could be adversely affected by earnings being lower than anticipated in countries where statutory rates are lower and earnings being higher than anticipated in countries where statutory rates are higher, or by changes in tax laws, regulations, accounting principles, or interpretations thereof.

Adjusted EBITDA

Adjusted EBITDA increased 4.3% to $1,938 million for the year ended December 31, 2016 from $1,858 million for the year ended December 31, 2015, or 5.2% on a constant currency basis, excluding a 0.9% unfavorable impact of changes in foreign currency exchange rates. Our Adjusted EBITDA margin increased to 30.72% for the year ended December 31, 2016 from 30.10% for the year ended December 31, 2015. See “Results of Operations – Years Ended December 31, 2017, 2016 and 2015” for the reconciliation of net income to Adjusted EBITDA.  

Business Segment Results for the Year Ended December 31, 2017 Compared to the Year Ended December 31, 2016

Revenues

The table below sets forth our segment revenue performance data for the year ended December 31, 2017 compared to the year ended December 31, 2016, both on an as-reported and constant currency basis.

 

(IN MILLIONS)

 

Year Ended
December 31,
2017

 

 

Year Ended
December 31,
2016

 

 

% Variance
2017 vs. 2016
Reported

 

 

Year Ended
December 31,
2016
Constant
Currency

 

 

% Variance
2017 vs. 2016
Constant 

Currency

 

Emerging Markets

 

$

1,164

 

 

 

1,063

 

 

 

9.5

%

 

 

1,070

 

 

 

8.8

%

Developed Markets

 

 

1,999

 

 

 

2,096

 

 

 

(4.6

)%

 

 

2,108

 

 

 

(5.2

)%

Core Buy

 

 

3,163

 

 

 

3,159

 

 

 

0.1

%

 

 

3,178

 

 

 

(0.5

)%

Corporate

 

 

68

 

 

 

163

 

 

 

(58.3

)%

 

 

163

 

 

 

(58.3

)%

Buy Segment

 

$

3,231

 

 

$

3,322

 

 

 

(2.7

)%

 

$

3,341

 

 

 

(3.3

)%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Marketing Effectiveness

 

$

350

 

 

 

287

 

 

 

22.0

%

 

 

289

 

 

 

21.1

%

Audio

 

 

501

 

 

 

500

 

 

 

0.2

%

 

 

500

 

 

 

0.2

%

Audience Measurement (Video and Text)

 

 

2,308

 

 

$

1,978

 

 

 

16.7

%

 

$

1,984

 

 

 

16.3

%

Core Watch

 

 

3,159

 

 

 

2,765

 

 

 

14.2

%

 

 

2,773

 

 

 

13.9

%

Corporate/Other Watch

 

 

182

 

 

 

222

 

 

 

(18.0

)%

 

 

218

 

 

 

(16.5

)%

Watch Segment

 

 

3,341

 

 

 

2,987

 

 

 

11.9

%

 

 

2,991

 

 

 

11.7

%

Total Core (Buy/Watch)

 

 

6,322

 

 

 

5,924

 

 

 

6.7

%

 

 

5,951

 

 

 

6.2

%

Total

 

$

6,572

 

 

$

6,309

 

 

 

4.2

%

 

$

6,332

 

 

 

3.8

%

 

Buy Segment Revenues

Revenues decreased 2.7% to $3,231 million for the year ended December 31, 2017 from $3,322 million for the year ended December 31, 2016, or 3.3% on a constant currency basis, excluding a 0.6% unfavorable impact of changes in foreign currency exchange rates.

46


 

Revenues from emerging markets increased 9.5% to $1,164 million, or an increase of 8.8% on a constant currency basis, excluding a 0.7% unfavorable impact of changes in foreign currency exchange rates. Excluding the impact of foreign currency exchange rates, revenue growth was driven by our global footprint, coverage expansion and broad product offerings which continue to position us well with both local and multinational clients.   For the year ended December 31, 2017, these investments drove double-digit growth in Latin America, India and Eastern Europe along with high single-digit growth in South East Asia and Africa.

Revenues from developed markets decreased 4.6% to $1,999 million, or 5.2% on a constant currency basis, excluding a 0.6% unfavorable impact of changes in foreign currency exchange rates. Excluding the impact of foreign currency exchange rates, revenues decreased as a result of softness in the U.S. partially offset by growth in our European developed markets.

Revenues from Corporate Buy decreased 58.3% to $68 million on a reported and constant currency basis. Corporate includes slow growth and non-core services that are part of portfolio pruning initiatives.

Watch Segment Revenues  

Revenues increased 11.9% to $3,341 million for the year ended December 31, 2017 from $2,987 million for the year ended December 31, 2016 or an increase of 11.7% on a constant currency basis, excluding a 0.2% unfavorable impact of changes in foreign currency exchange rates. Excluding the Gracenote acquisition, revenues increased 4.7% (4.5% on a constant currency basis).  Excluding a 0.2% unfavorable impact of changes in foreign currency exchange rates, revenue growth was primarily driven by growth in Audience Measurement of Video and Text, which increased 16.7% (16.3% on a constant currency basis). Excluding the Gracenote acquisition, Audience Measurement of Video and Text revenues increased 5.8% (5.5% on a constant currency basis), due to our ongoing investments and continued client adoption of our Total Audience Measurement initiative. Audio revenues increased 0.2% on a reported and constant currency basis. Our Marketing Effectiveness revenue grew 22.0% (21.1% on a constant currency basis), due to the continued strength in audience-based solutions, including data deliveries, that help advertisers and publishers measure the return on investment in media spend and investments in our product portfolio. Corporate/Other Watch revenues decreased by 18.0% (16.5% on a constant currency basis) due to our continued exit of non-core media analytics products. Our Core Watch revenue grew 14.2% (13.9% on a constant currency basis). Excluding the Gracenote acquisition, our Core Watch revenue grew 6.5% (6.2% on a constant currency basis).

47


 

Business Segment Profitability

We do not allocate items below operating income/(loss) to our business segments and therefore the tables below set forth a reconciliation of operating income/(loss) at the business segment level for the years ended December 31, 2017 and 2016, adjusting for certain items affecting operating income/(loss), such as restructuring charges, depreciation and amortization, stock-based compensation expense and certain other items described below resulting in a presentation of our non-GAAP business segment profitability. Non-GAAP business segment profitability provides useful supplemental information to management and investors regarding financial and business trends related to our results of operations. When this non-GAAP financial information is viewed with our GAAP financial information, investors are provided with a meaningful understanding of our ongoing operating performance. It is important to note that the non-GAAP business segment profitability corresponds in total to our consolidated Adjusted EBITDA described within our consolidated results of operations above, which our chief operating decision maker and other members of management use to measure our performance from period to period both at the consolidated level as well as within our operating segments, to evaluate and fund incentive compensation programs and to compare our results to those of our competitors. These non-GAAP measures should not be considered as an alternative to net income, operating income, cash flows from operating activities or any other performance measures derived in accordance with GAAP as measures of operating performance or cash flows as measures of liquidity. These non-GAAP measures may differ from similarly-titled measures used by others and have important limitations as analytical tools. Accordingly, they should not be considered in isolation or as a substitute for analysis of our results as reported under GAAP.

 

YEAR ENDED DECEMBER 31,

2017 (IN MILLIONS)

 

Operating
Income/
(Loss)

 

 

Restructuring
Charges

 

 

Depreciation and
Amortization

 

 

Stock-Based
Compensation
Expense

 

 

Other Items (1)

 

 

Non-GAAP
Business Segment
Income/(Loss)

 

Buy

 

$

322

 

 

$

42

 

 

$

210

 

 

$

13

 

 

$

 

 

$

587

 

Watch

 

 

1,033

 

 

 

15

 

 

 

425

 

 

 

12

 

 

 

 

 

 

1,485

 

Corporate and Eliminations

 

 

(130

)

 

 

23

 

 

 

5

 

 

 

20

 

 

 

45

 

 

 

(37

)

Total Nielsen

 

$

1,225

 

 

$

80

 

 

$

640

 

 

$

45

 

 

$

45

 

 

$

2,035

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YEAR ENDED DECEMBER 31,

2016 (IN MILLIONS)

 

Operating
Income/
(Loss)

 

 

Restructuring
Charges

 

 

Depreciation and
Amortization

 

 

Stock-Based
Compensation
Expense

 

 

Other Items (1)

 

 

Non-GAAP
Business Segment
Income/(Loss)

 

Buy

 

$

331

 

 

$

61

 

 

$

212

 

 

$

16

 

 

$

3

 

 

$

623

 

Watch

 

 

935

 

 

 

18

 

 

 

387

 

 

 

10

 

 

 

2

 

 

 

1,352

 

Corporate and Eliminations

 

 

(123

)

 

 

26

 

 

 

4

 

 

 

25

 

 

 

31

 

 

 

(37

)

Total Nielsen

 

$

1,143

 

 

$

105

 

 

$

603

 

 

$

51

 

 

$

36

 

 

$

1,938

 

 

 

(1)

For the year ended December 31, 2017, other items consist primarily of transaction related costs and business optimization costs. For the year ended December 31, 2016, other items consist primarily of business optimization costs. 

 

(IN MILLIONS)

 

Year Ended
December 31,
2017

 

 

Year Ended
December 31,
2016

 

 

% Variance
2017 vs. 2016
Reported

 

 

Year Ended
December 31, 2016
Constant Currency

 

 

% Variance
2017 vs. 2016
Constant Currency

 

Non-GAAP Business Segment Income/(Loss)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Buy

 

$

587

 

 

$

623

 

 

 

(5.8

)%

 

$

633

 

 

 

(7.3

)%

Watch

 

 

1,485

 

 

 

1,352

 

 

 

9.8

%

 

 

1,355

 

 

 

9.6

%

Corporate and Eliminations

 

 

(37

)

 

 

(37

)

 

 

NA

 

 

 

(37

)

 

 

NA

 

Total Nielsen

 

$

2,035

 

 

$

1,938

 

 

 

5.0

%

 

$

1,951

 

 

 

4.3

%

 

Buy Segment Profitability

Operating income was $322 million for the year ended December 31, 2017 as compared to $331 million for the year ended December 31, 2016. The decrease was driven by the revenue performance discussed above, partially offset by lower restructuring charges. Non-GAAP business segment income decreased 7.3% on a constant currency basis.

Watch Segment Profitability

Operating income was $1,033 million for the year ended December 31, 2017 as compared to $935 million for the year ended December 31, 2016. The increase was driven by the revenue performance discussed above, partially offset by higher depreciation and amortization expense. Non-GAAP business segment income increased 9.6% on a constant currency basis.

48


 

Corporate Expenses and Eliminations

Operating expenses were $130 million for the year ended December 31, 2017 as compared to $123 million for the year ended December 31, 2016, primarily due to an increase in transaction related costs and business optimization costs partially offset by the decrease in restructuring charges and stock-based compensation expense.    

Business Segment Results for the Year Ended December 31, 2016 Compared to the Year Ended December 31, 2015

Revenues

The table below sets forth our segment revenue performance data for the year ended December 31, 2016 compared to the year ended December 31, 2015, both on an as-reported and constant currency basis.

 

(IN MILLIONS)

 

Year Ended
December 31,
2016

 

 

Year Ended
December 31,
2015

 

 

% Variance
2016 vs. 2015
Reported

 

 

Year Ended
December 31,
2015
Constant
Currency

 

 

% Variance
2016 vs. 2015
Constant 

Currency

 

Emerging Markets

 

$

1,063

 

 

 

1,044

 

 

 

1.8

%

 

 

979

 

 

 

8.6

%

Developed Markets

 

 

2,096

 

 

 

2,110

 

 

 

(0.7

)%

 

 

2,077

 

 

 

0.9

%

Core Buy

 

 

3,159

 

 

 

3,154

 

 

 

0.2

%

 

 

3,056

 

 

 

3.4

%

Corporate

 

 

163

 

 

 

191

 

 

 

(14.7

)%

 

 

191

 

 

 

(14.7

)%

Buy Segment

 

$

3,322

 

 

$

3,345

 

 

 

(0.7

)%

 

$

3,247

 

 

 

2.3

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Marketing Effectiveness

 

$

287

 

 

 

251

 

 

 

14.3

%

 

 

247

 

 

 

16.2

%

Audio

 

 

500

 

 

 

504

 

 

 

(0.8

)%

 

 

503

 

 

 

(0.6

)%

Audience Measurement (Video and Text)

 

 

1,978

 

 

$

1,840

 

 

 

7.5

%

 

$

1,827

 

 

 

8.3

%

Core Watch

 

 

2,765

 

 

 

2,595

 

 

 

6.6

%

 

 

2,577

 

 

 

7.3

%

Corporate/Other Watch

 

 

222

 

 

 

232

 

 

 

(4.3

)%

 

 

234

 

 

 

(5.1

)%

Watch Segment

 

 

2,987

 

 

 

2,827

 

 

 

5.7

%

 

 

2,811

 

 

 

6.3

%

Total Core (Buy/Watch)

 

 

5,924

 

 

 

5,749

 

 

 

3.0

%

 

 

5,633

 

 

 

5.2

%

Total

 

$

6,309

 

 

$

6,172

 

 

 

2.2

%

 

$

6,058

 

 

 

4.1

%

 

Buy Segment Revenues

Revenues decreased 0.7% to $3,322 million for the year ended December 31, 2016 from $3,345 million for the year ended December 31, 2015, or an increase of 2.3% on a constant currency basis, excluding a 3.0% unfavorable impact of changes in foreign currency exchange rates.

Revenues from emerging markets increased 1.8% to $1,063 million, or an increase of 8.6% on a constant currency basis, excluding a 6.8% unfavorable impact of changes in foreign currency exchange rates. Excluding the impact of foreign currency exchange rates, revenue growth was driven by our continued commitment to invest in coverage, which resulted in broad based demand for our services with both our multinational and local clients.  For the year ended December 31, 2016, these investments drove double-digit growth in South East Asia along with high single-digit growth in Latin America, Eastern Europe and China and mid single-digit growth in India.

Revenues from developed markets decreased 0.7% to $2,096 million, or an increase of 0.9% on a constant currency basis, excluding a 1.6% unfavorable impact of changes in foreign currency exchange rates. Excluding the impact of foreign currency exchange rates, revenues increased as a result of modest strength in Western Europe, partially offset by softness in our U.S. market.

Revenues from Corporate Buy decreased 14.7% to $163 million on a reported and constant currency basis. Corporate includes slow growth and non-core services that are part of portfolio pruning initiatives.

Watch Segment Revenues  

Revenues increased 5.7% to $2,987 million for the year ended December 31, 2016 from $2,827 million for the year ended December 31, 2015 or an increase of 6.3% on a constant currency basis, excluding a 0.6% unfavorable impact of changes in foreign currency exchange rates. Excluding the impact of foreign currency exchange rates, revenue growth was primarily driven by growth in Audience Measurement of Video and Text, which increased 7.5% (8.3% on a constant currency basis) due to our ongoing investments and continued client adoption of our Total Audience Measurement systems. Audio revenues decreased 0.8% on a reported basis or 0.6% on a constant currency basis. Our Marketing Effectiveness offerings grew 14.3% (16.2% on a constant currency basis), due to

49


 

our investments in our product portfolio and client’s growing demand for our advertising ROI and precision targeting tools. Corporate/Other Watch revenues decreased by 4.3% (5.1% on a constant currency basis) due to the sale of the National Research Group, Inc., which was completed in the fourth quarter of 2015. Our Core Watch services grew 6.6%, or 7.3% on a constant currency basis.

Business Segment Profitability

We do not allocate items below operating income/(loss) to our business segments and therefore the tables below set forth a reconciliation of operating income/(loss) at the business segment level for the years ended December 31, 2016 and 2015, adjusting for certain items affecting operating income/(loss), such as restructuring charges, depreciation and amortization, stock-based compensation expense and certain other items described below resulting in a presentation of our non-GAAP business segment profitability. Non-GAAP business segment profitability provides useful supplemental information to management and investors regarding financial and business trends related to our results of operations. When this non-GAAP financial information is viewed with our GAAP financial information, investors are provided with a meaningful understanding of our ongoing operating performance. It is important to note that the non-GAAP business segment profitability corresponds in total to our consolidated Adjusted EBITDA described within our consolidated results of operations above, which our chief operating decision maker and other members of management use to measure our performance from period to period both at the consolidated level as well as within our operating segments, to evaluate and fund incentive compensation programs and to compare our results to those of our competitors. These non-GAAP measures should not be considered as an alternative to net income, operating income, cash flows from operating activities or any other performance measures derived in accordance with GAAP as measures of operating performance or cash flows as measures of liquidity. These non-GAAP measures may differ from similarly-titled measures used by others and have important limitations as analytical tools. Accordingly, they should not be considered in isolation or as a substitute for analysis of our results as reported under GAAP.

 

YEAR ENDED DECEMBER 31,

2016 (IN MILLIONS)

 

Operating
Income/
(Loss)

 

 

Restructuring
Charges

 

 

Depreciation and
Amortization

 

 

Stock-Based
Compensation
Expense

 

 

Other Items (1)

 

 

Non-GAAP
Business Segment
Income/(Loss)

 

Buy

 

$

331

 

 

$

61

 

 

$

212

 

 

$

16

 

 

$

3

 

 

$

623

 

Watch

 

 

935

 

 

 

18

 

 

 

387

 

 

 

10

 

 

 

2

 

 

 

1,352

 

Corporate and Eliminations

 

 

(123

)

 

 

26

 

 

 

4

 

 

 

25

 

 

 

31

 

 

 

(37

)

Total Nielsen

 

$

1,143

 

 

$

105

 

 

$

603

 

 

$

51

 

 

$

36

 

 

$

1,938

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YEAR ENDED DECEMBER 31,

2015 (IN MILLIONS)

 

Operating
Income/
(Loss)

 

 

Restructuring
Charges

 

 

Depreciation and
Amortization

 

 

Stock-Based
Compensation
Expense

 

 

Other Items (1)

 

 

Non-GAAP
Business Segment
Income/(Loss)

 

Buy

 

$

369

 

 

$

32

 

 

$

207

 

 

$

15

 

 

$

1

 

 

$

624

 

Watch

 

 

880

 

 

 

14

 

 

 

363

 

 

 

8

 

 

 

4

 

 

 

1,269

 

Corporate and Eliminations

 

 

(156

)

 

 

5

 

 

 

4

 

 

 

25

 

 

 

87

 

 

 

(35

)

Total Nielsen

 

$

1,093

 

 

$

51

 

 

$

574

 

 

$

48

 

 

$

92

 

 

$

1,858

 

 

 

(1)

For the year ended December 31, 2016, other items consist primarily of business optimization costs. For the year ended December 31, 2015, other items consist of a $36 million donation to the Nielsen Foundation, $14 million charge for the partial settlement of certain U.S. pension plans, and business optimization costs. 

 

(IN MILLIONS)

 

Year Ended
December 31,
2016

 

 

Year Ended
December 31,
2015

 

 

% Variance
2016 vs. 2015
Reported

 

 

Year Ended
December 31, 2015
Constant Currency

 

 

% Variance
2016 vs. 2015
Constant Currency

 

Non-GAAP Business Segment Income/(Loss)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Buy

 

$

623

 

 

$

624

 

 

 

(0.2

)%

 

$

613

 

 

 

1.6

%

Watch

 

 

1,352

 

 

 

1,269

 

 

 

6.5

%

 

 

1,264

 

 

 

7.0

%

Corporate and Eliminations

 

 

(37

)

 

 

(35

)

 

 

NA

 

 

 

(35

)

 

 

NA

 

Total Nielsen

 

$

1,938

 

 

$

1,858

 

 

 

4.3

%

 

$

1,842

 

 

 

5.2

%

 

Buy Segment Profitability

Operating income was $331 million for the year ended December 31, 2016 as compared to $369 million for the year ended December 31, 2015. The decrease was driven by the revenue performance discussed above, higher restructuring charges and an increase in depreciation and amortization expense. Non-GAAP business segment income increased 1.6% on a constant currency basis.

50


 

Watch Segment Profitability

Operating income was $935 million for the year ended December 31, 2016 as compared to $880 million for the year ended December 31, 2015. The increase was driven by the revenue performance discussed above, partially offset by higher depreciation and amortization expense and restructuring charges. Non-GAAP business segment income increased 7.0% on a constant currency basis.

Corporate Expenses and Eliminations

Operating expenses were $123 million for the year ended December 31, 2016 as compared to $156 million for the year ended December 31, 2015 primarily due to decreases in other items outlined in the table above, partially offset by the increase in restructuring charges in 2016.    

Liquidity and Capital Resources

Cash flows from operations provided a source of funds of $1,310 million, $1,296 million and $1,209 million during the years ended December 31, 2017, 2016 and 2015, respectively. This increase was driven primarily by the Adjusted EBITDA performance discussed above and the $36 million cash contribution to Nielsen Foundation during the year ended December 31, 2016, partially offset by higher tax payments, and higher interest payments during the year ended December 31, 2017 related to higher debt balances and higher USD LIBOR senior secured term loan interest rates.

We provide for additional liquidity through several sources, including maintaining an adequate cash balance, access to global funding sources and a committed revolving credit facility. The following table provides a summary of the major sources of liquidity for the years ended December 31, 2017, 2016 and 2015:

 

(IN MILLIONS)

 

2017

 

 

2016

 

 

2015

 

Net cash from operating activities

 

$

1,310

 

 

$

1,296

 

 

$

1,209

 

Cash and short-term marketable securities

 

$

656

 

 

$

754

 

 

$

357

 

Revolving credit facility

 

$

575

 

 

$

575

 

 

$

575

 

 

Of the $656 million in cash and cash equivalents at December 31, 2017, approximately $520 million was held in jurisdictions outside the U.S. We regularly review the amount of cash and cash equivalents held outside of the U.S. to determine the amounts necessary to fund the current operations of our foreign operations and their growth initiatives and amounts needed to service our U.S. indebtedness and related obligations.

The below table illustrates our weighted average interest rate and cash paid for interest over the last three years.

 

 

 

2017

 

 

2016

 

 

2015

 

Weighted average interest rate

 

 

4.32

%

 

 

4.04

%

 

 

4.04

%

Cash paid for interest, net of amounts capitalized (in millions)

 

$

352

 

 

$

319

 

 

$

296

 

 

Our contractual obligations, commitments and debt service requirements over the next several years are significant. We believe we will have available resources to meet both our short-term and long-term liquidity requirements, including our senior secured debt service. We expect the cash flow from our operations, combined with existing cash and amounts available under the revolving credit facility, will provide sufficient liquidity to fund our current obligations, projected working capital requirements, restructuring obligations, dividend payments and capital spending over the next year. In addition, we may, from time to time, purchase, repay, redeem or retire any of our outstanding debt securities (including any publicly issued debt securities) in privately negotiated or open market transactions, by tender offer or otherwise.

51


 

Long-term borrowings

The following table provides a summary of our outstanding long-term borrowings as of December 31, 2017:

 

(IN MILLIONS)

 

Weighted
Interest
Rate

 

 

Carrying
Amount

 

$2,080 million Senior secured term loan (LIBOR based variable rate of 3.43%) due 2019

 

 

 

 

 

$

1,392

 

$2,250 million Senior secured term loan (LIBOR based variable rate of 3.43%) due 2023

 

 

 

 

 

 

2,232

 

€380 million Senior secured term loan (Euro LIBOR based variable rate of 2.10%) due 2021

 

 

 

 

 

 

450

 

Total senior secured credit facilities (with weighted average interest rate)

 

 

3.39

%

 

$

4,074

 

 

 

 

 

 

 

 

 

 

$800 million 4.50% senior debenture loan due 2020

 

 

 

 

 

 

795

 

$625 million 5.50% senior debenture loan due 2021

 

 

 

 

 

 

620

 

$2,300 million 5.00% senior debenture loan due 2022

 

 

 

 

 

 

2,288

 

$500 million 5.00% senior debenture loan due 2025

 

 

 

 

 

 

496

 

Total debenture loans (with weighted average interest rate)

 

 

5.22

%

 

$

4,199

 

Other loans

 

 

 

 

 

 

1

 

Total long-term debt

 

 

4.32

%

 

$

8,274

 

Capital lease and other financing obligations

 

 

 

 

 

 

167

 

Total debt and other financing arrangements

 

 

 

 

 

$

8,441

 

Less: Current portion of long-term debt, capital lease and other financing obligations and other short-term borrowings

 

 

 

 

 

 

84

 

Non-current portion of long-term debt and capital lease and other financing obligations

 

 

 

 

 

$

8,357

 

 

Term Loan Facilities

In October 2016, we entered into a second amendment to our Fourth Amended and Restated Credit Agreement, and as subsequently amended, the (“Existing Credit Agreement”). The Existing Credit Agreement provides for term loan facilities as shown in the table above.

In April 2017, we entered into a third amendment to our Fourth Amended and Restated Credit Agreement (as amended prior to April 2017, the “Existing Credit Agreement,” and as amended in April 2017 by the third amendment, the “Amended Credit Agreement”), providing for a new class of Class B-4 Term Loans in an aggregate principal amount of $2.25 billion, the proceeds of which were used to replace or refinance the entire outstanding principal of existing Class B-3 Term Loans and a portion of existing Class A Term Loans.

The Class B-4 Term Loans will mature in full on October 4, 2023, and are required to be repaid in equal quarterly installments in an aggregate annual amount equal to 1.00% of the original principal amount of the Class B-4 Term Loans, with the balance payable on October 4, 2023. The Class B-4 Term Loans bear interest equal to, at our election (i) a base rate or LIBOR rate, plus (ii) an applicable margin, which is equal to 2.00% (in the case of LIBOR loans) or 1.00% (in the case of base rate loans).

 

The Amended Credit Agreement contains the same affirmative and negative covenants as those of the Existing Credit Agreement.

Obligations under the Amended Credit Agreement are guaranteed by TNC B.V., substantially all of the wholly-owned U.S. subsidiaries of TNC B.V. and certain of the non-U.S. wholly-owned subsidiaries of TNC B.V., and are secured by substantially all of the existing and future property and assets of the U.S. subsidiaries of TNC B.V. and by a pledge of substantially all of the capital stock of the guarantors, the capital stock of substantially all of the U.S. subsidiaries of TNC B.V., and up to 65% of the capital stock of certain of the non-U.S. subsidiaries of TNC B.V. Under a separate security agreement, substantially all of the assets of TNC B.V. are pledged as collateral for amounts outstanding under the Amended Credit Agreement.

52


 

Covenants

The Amended Credit Agreement contains a number of covenants that, among other things, restrict, subject to certain exceptions, the ability of Nielsen Holding and Finance B.V. and its restricted subsidiaries (which together constitute most of our subsidiaries) to incur additional indebtedness or guarantees, incur liens and engage in sale and leaseback transactions, make certain loans and investments, declare dividends, make payments or redeem or repurchase capital stock, engage in certain mergers, acquisitions and other business combinations, prepay, redeem or purchase certain indebtedness, amend or otherwise alter terms of certain indebtedness, sell certain assets, transact with affiliates, enter into agreements limiting subsidiary distributions and alter the business they conduct. These entities are restricted, subject to certain exceptions, in their ability to transfer their net assets to us. Such restricted net assets amounted to approximately $4.3 billion at December 31, 2017. In addition, these entities are subject to a total leverage covenant. The leverage ratio requires that we not permit the ratio of total net debt (as defined in the Amended Credit Agreement) at the end of any calendar quarter to Consolidated EBITDA (as defined in the Amended Credit Agreement) for the four quarters then ended to exceed a specified threshold. The maximum permitted ratio is 5.50 to 1.00. Neither we nor TNC B.V. is currently bound by any financial or negative covenants contained in the Amended Credit Agreement. The Amended Credit Agreement also contains certain customary affirmative covenants and events of default. Certain significant financial covenants are described further below.

Failure to comply with this financial covenant would result in an event of default under our Amended Credit Agreement unless waived by certain of our term lenders and our revolving lenders. An event of default under our Amended Credit Agreement can result in the acceleration of our indebtedness under the facilities, which in turn would result in an event of default and possible acceleration of indebtedness under the agreements governing our debt securities as well. As our failure to comply with the financial covenant described above can cause us to go into default under the agreements governing our indebtedness, management believes that our Amended Credit Agreement and this covenant are material to us. As of December 31, 2017, we were in full compliance with the financial covenant described above.

Pursuant to our Amended Credit Agreement, we are subject to making mandatory prepayments on the term loans within our Amended Credit Agreement to the extent in any full calendar year we generate Excess Cash Flow (“ECF”), as defined in the Amended Credit Agreement. The percentage of ECF that must be applied as a repayment is a function of several factors, including our ratio of total net debt to Covenant EBITDA, as well other adjustments, including any voluntary term loan repayments made in the course of the calendar year. To the extent any mandatory repayment is required pursuant to this ECF clause; such payment must generally occur on or around the time of the delivery of the annual consolidated financial statements to the lenders. At December 31, 2017, our ratio of total net debt to Covenant EBITDA was less than 5.00 to 1.00 and therefore no mandatory repayment was required. Our next ECF measurement date will occur upon completion of the 2017 results, and although we do not expect to be required to issue any mandatory repayments in 2018 or beyond, it is uncertain at this time if any such payments will be required in future periods.

Revolving Credit Facility

The Amended Credit Agreement also contains a senior secured revolving credit facility under which Nielsen Finance LLC, TNC (US) Holdings, Inc., and Nielsen Holding and Finance B.V. can borrow revolving loans. The revolving credit facility can also be used for letters of credit, guarantees and swingline loans. The existing revolving credit facility has commitments of $575 million with a final maturity of April 2019.

The senior secured revolving credit facility is provided under the Amended Credit Agreement and so contains covenants and restrictions as noted under the “Term loan facilities” section above. Obligations under the revolving credit facility are guaranteed by the same entities that guarantee obligations under the Amended Credit Agreement and Senior Secured Loan Agreement.

As of December 31, 2017, we had zero borrowings outstanding and outstanding letters of credit of $13 million.  As of December 31, 2016, we had zero borrowings outstanding and outstanding letters of credit of $6 million. As of December 31, 2017, we had $562 million available for borrowing under the revolving credit facility.

Debenture Loans

The indentures governing certain of our debenture loans limit the majority of our subsidiaries’ ability to incur additional indebtedness, pay dividends or make other distributions or repurchase our capital stock, make certain investments, enter into certain types of transactions with affiliates, use assets as security in other transactions and sell certain assets or merge with or into other companies subject to certain exceptions. Upon a change in control, we are required to make an offer to redeem all of the Senior Notes at a redemption price equal to the 101% of the aggregate accreted principal amount plus accrued and unpaid interest. The Senior Notes are jointly and severally guaranteed by Nielsen Holdings plc, substantially all of the wholly owned U.S. subsidiaries of Nielsen Holdings plc, and certain of the non-U.S. wholly-owned subsidiaries of Nielsen Holdings plc.

53


 

In January 2017, we issued $500 million aggregate principal amount of 5.0% Senior Notes due 2025 at par, with cash proceeds of approximately $495 million, net of fees and expenses.

 

Dividends and Share Repurchase Program

We remain committed to driving shareholder value as evidenced in 2013 with the adoption of a quarterly cash dividend policy by our Board of Directors, under which we have paid $474 million and $434 million in cash dividends during the years ended December 31, 2017 and 2016, respectively. Any decision to declare and pay dividends in the future will be made at the discretion of our Board of Directors and will be subject to the Board’s continuing determination that the dividend policy and the declaration of dividends thereunder are in the best interests of our shareholders, and are in compliance with all laws and agreements to which we are subject. The below table summarizes the dividends declared on our common stock during 2016 and 2017.

 

Declaration Date

 

 

Record Date

 

 

Payment Date

 

 

Dividend Per Share

 

February 18, 2016

 

 

 

March 3, 2016

 

 

 

March 17, 2016

 

 

$

0.28

 

April 19, 2016

 

 

 

June 2, 2016

 

 

 

June 16, 2016

 

 

$

0.31

 

July 21, 2016

 

 

 

August 25, 2016

 

 

 

September 8, 2016

 

 

$

0.31

 

October 20, 2016

 

 

 

November 22, 2016

 

 

 

December 6, 2016

 

 

$

0.31

 

February 16, 2017

 

 

 

March 2, 2017

 

 

 

March 16, 2017

 

 

$

0.31

 

April 24, 2017

 

 

 

June 2, 2017

 

 

 

June 16, 2017

 

 

$

0.34

 

July 20, 2017

 

 

 

August 24, 2017

 

 

 

September 7, 2017

 

 

$

0.34

 

October 19, 2017

 

 

 

November 21, 2017

 

 

 

December 5, 2017

 

 

$

0.34

 

Our Board of Directors approved a share repurchase program, as included in the below table, for up to $2 billion of our outstanding common stock. The primary purposes of the program are to return value to shareholders and to mitigate dilution associated with our equity compensation plans.

 

Board Approval

 

Share

Repurchase

Authorization

($ in millions)

 

July 25, 2013

 

$

500

 

October 23, 2014

 

 

1,000

 

December 11, 2015

 

 

500

 

Total Share Repurchase Authorization

 

$

2,000

 

 

Repurchases under these plans will be made in accordance with applicable securities laws from time to time in the open market or otherwise depending on our evaluation of market conditions and other factors. This program has been executed within the limitations of the authority granted by our shareholders.

As of December 31, 2017, there have been 37,206,365 shares of our common stock purchased at an average price of $45.74 per share (total consideration of approximately $1,702 million) under this program.

54


 

The following table provides a summary of share repurchase program activity through December 31, 2017.

 

Period

 

Total Number of
Shares
Purchased

 

 

Average Price
Paid per Share

 

 

Total Number of
Shares
Purchased as
Part of Publicly
Announced
Plans or
Programs

 

 

Dollar Value of
Shares that may
yet be Purchased
under the Plans
or Programs

As of December 31, 2016

 

 

33,837,526

 

 

$

46.16

 

 

 

33,837,526

 

 

$

437,970,016

2017 Activity

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

January 1- 31

 

 

 

 

 

 

 

 

 

 

$

437,970,016

February 1- 28

 

 

564,623

 

 

$

45.30

 

 

 

564,623

 

 

$

412,392,848

March 1- 31

 

 

365,228

 

 

$

45.15

 

 

 

365,228

 

 

$

395,903,537

April 1-30

 

 

 

 

 

 

 

 

 

 

$

395,903,537

May 1-31

 

 

1,020,212

 

 

$

40.65

 

 

 

1,020,212

 

 

$

354,426,944

June 1-30

 

 

 

 

 

 

 

 

 

 

$

354,426,944

July 1-31

 

 

 

 

 

 

 

 

 

 

$

354,426,944

August 1-31

 

 

698,062

 

 

$

41.77

 

 

 

698,062

 

 

$

325,268,111

September 1-30

 

 

102,461

 

 

$

39.25

 

 

 

102,461

 

 

$

321,246,116

October 1-31

 

 

 

 

 

 

 

 

 

 

$

321,246,116

November 1-30

 

 

221,845

 

 

$

36.26

 

 

 

326,679

 

 

$

313,201,667

December 1-31

 

 

396,408

 

 

$

38.05

 

 

 

396,408

 

 

$

298,118,746

Total

 

 

37,206,365

 

 

$

45.74

 

 

 

37,206,365

 

 

 

 

 

Cash Flows 2017 versus 2016

Operating activities . Net cash provided by operating activities was $1,310 million for the year ended December 31, 2017, compared to $1,296 million for the year ended December 31, 2016. This increase was driven primarily by the Adjusted EBITDA performance discussed above and the $36 million cash contribution to the Nielsen Foundation during the year ended December 31, 2016, partially offset by higher tax payments, and higher interest payments during the year ended December 31, 2017 related to higher debt balances and higher USD LIBOR senior secured term loan interest rates. Our key collections performance measure, days billing outstanding (DBO), stayed consistent for the year ended December 31, 2017, as compared to a 3 day decrease for the year ended December 31, 2016.

Investing activities. Net cash used in investing activities was $1,236 million for the year ended December 31, 2017, compared to $642 million for the year ended December 31, 2016. The increase was primarily driven by increased acquisition payments and capital expenditures during the year ended December 31, 2017, as compared to 2016.

Financing activities . Net cash used in financing activities was $215 million for the year ended December 31, 2017, compared to $248 million for the year ended December 31, 2016. The decrease in cash used in financing activities is primarily due to lower share repurchasing, as described in the “Dividends and Share Repurchase Program” section above, partially offset by decreased net proceeds from the issuance and repayment of debt during the year ended December 31, 2017, higher dividend payments, as described in the “Dividends and Share Repurchase Program” section above, and an increase in capital lease financing during the year ended December 31, 2017, as compared to the same period of 2016.

Cash Flows 2016 versus 2015

Operating activities . Net cash provided by operating activities was $1,296 million for the year ended December 31, 2016, compared to $1,209 million for the year ended December 31, 2015. This increase was driven primarily by the Adjusted EBITDA performance discussed above and our focus on working capital management, partially offset by our $36 million cash contribution to the Nielsen Foundation during the year ended December 31, 2016 and higher interest payments during the year ended December 31, 2016 related to higher debt balances and higher USD LIBOR senior secured term loan interest rates. Our key collections performance measure, days billing outstanding (DBO), decreased by 3 days for the year ended December 31, 2016, as compared to a 1 day increase for the year ended December 31, 2015.

Investing activities. Net cash used in investing activities was $642 million for the year ended December 31, 2016, compared to $581 million for the year ended December 31, 2015. The increase was primarily driven by increased acquisition payments and capital expenditures during the year ended December 31, 2016, as compared to 2015.

55


 

Financing activities . Net cash used in financing activities was $248 million for the year ended December 31, 2016, compared to $492 million for the year ended December 31, 2015. The decrease in cash used in financing activities is primarily due to lower share repurchasing, as described in the “Dividends and Share Repurchase Program” section above, and increased net proceeds from the issuance and repayment of debt during the year ended December 31, 2016, as compared to the same period of 2015, partially offset by higher dividend payments, as described in the “Dividends and Share Repurchase Program” section above, and an increase in capital lease financing during the year ended December 31, 2016, as compared to the same period of 2015 .

Capital Expenditures

Investments in property, plant, equipment, software and other assets totaled $489 million, $433 million and $408 million in 2017, 2016 and 2015, respectively. In addition, the Company received $42 million of proceeds from the sale of certain property, plant and equipment and other assets during each of the years ended December 31, 2017 and 2016, respectively.

Commitments and Contingencies

Outsourced Services Agreements

In October 2017, we amended and restated in its entirety, our Amended and Restated Master Services Agreement, dated as of October 1, 2007, with Tata America International Corporation and Tata Consultancy Services Limited (jointly, “TCS”) (as amended prior to the Second Amendment and Restatement, the “Prior Agreement”) by entering into a Second Amended and Restated Master Services Agreement (the “Agreement”), dated as of October 1, 2017 and effective as of January 1, 2017 (the “Effective Date”), with TCS. The term of the Agreement has been extended for an additional five years, so as to expire on December 31, 2025, with three one-year renewal options granted to us. We have committed to purchase services from TCS from the Effective Date through the remaining term of the Agreement (the “Minimum Commitment”) in the amount of $2.25 billion, including a commitment to purchase at least $320 million in services per year from 2017 through 2020, $186 million in services per year from 2021 through 2024, and $139.5 million in services in 2025 (in each of the foregoing cases, the “Annual Commitment”). We met the Minimum Commitment in 2017. In connection with the entry into the Agreement, the parties have agreed to terminate the separate Global Infrastructure Services Agreement between them as of the Effective Date and include the services provided thereunder in one or more Statements of Work (“SOWs”) arising under the Agreement. TCS’s charges under such SOWs will continue to be credited against the Minimum Commitment and the Annual Commitment. TCS globally provides us with professional services relating to information technology (including application development and maintenance), business process outsourcing, client service knowledge process outsourcing, management sciences, analytics, and financial planning. As we order specific services under the Agreement, the parties will execute SOWs describing the specific scope of the services to be performed by TCS. The amount of the Minimum Commitment and the Annual Commitment may be reduced on the occurrence of certain events, some of which also provide us with the right to terminate the Agreement or SOWs, as applicable.

 

Nielsen Foundation, Inc.

In November 2015, we established the Nielsen Foundation, Inc. (the “Foundation”) for charitable, educational, scientific, and literary purposes including the making of distributions to organizations that qualify as tax exempt organizations under section 501(c)(3) of the Internal Revenue Code. The assets and transactions of the Foundation are not included in our consolidated financial statements. Donations to the Foundation are expensed when committed by us. In December 2015, our Board of Directors approved an unconditional donation of $36 million to the Foundation, at which time it was recorded in selling, general and administrative expenses in the consolidated statement of operations. In March 2016, we paid the cash contribution to the Foundation.

Other Contractual Obligations

Our other contractual obligations include capital lease obligations (including interest portion), facility leases, leases of certain computer and other equipment, agreements to purchase data and telecommunication services, the payment of principal and interest on debt and pension fund obligations.

56


 

At December 31, 2017, the minimum annual payments under these agreements and other contracts that had initial or remaining non-cancelable terms in excess of one year are as listed in the following table. Due to the uncertainty with respect to the timing of future cash flows associated with our unrecognized tax positions at December 31, 2017, we are unable to make reasonably reliable estimates of the timing of any potential cash settlements with the respective taxing authorities. Therefore, $505  million in uncertain tax positions (which includes interest and penalties of $53 million) have been excluded from the contractual obligations table below. See Note 13 – “Income Taxes” – to the consolidated financial statements for a discussion on income taxes.

 

 

 

Payments due by period

 

(IN MILLIONS)

 

Total

 

 

2018

 

 

2019

 

 

2020

 

 

2021

 

 

2022

 

 

Thereafter

 

Capital lease obligations (a)

 

$

196

 

 

$

58

 

 

$

49

 

 

$

35

 

 

$

21

 

 

$

13

 

 

$

20

 

Operating leases (b)

 

 

453

 

 

 

99

 

 

 

79

 

 

 

62

 

 

 

46

 

 

 

35

 

 

 

132

 

Other contractual obligations (c)

 

 

2,490

 

 

 

589

 

 

 

472

 

 

 

440

 

 

 

206

 

 

 

201

 

 

 

582

 

Long-term debt, including current portion (a)

 

 

8,274

 

 

 

28

 

 

 

1,400

 

 

 

818

 

 

 

1,078

 

 

 

2,326

 

 

 

2,624

 

Interest (d)

 

 

1,495

 

 

 

355

 

 

 

315

 

 

 

298

 

 

 

253

 

 

 

157

 

 

 

117

 

Pension fund obligations (e)

 

 

27

 

 

 

27

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total

 

$

12,935

 

 

$

1,156

 

 

$

2,315

 

 

$

1,653

 

 

$

1,604

 

 

$

2,732

 

 

$

3,475

 

 

 

(a)

Our short-term and long-term debt obligations, including capital lease and other financing obligations, are described in Note 10 – “Long-Term Debt and Other Financing Arrangements” – to our consolidated financial statements.

(b)

Our operating lease obligations are described in Note 15 – “Commitments and Contingencies” – to our consolidated financial statements.

(c)

Other contractual obligations represent obligations under agreements, which are not unilaterally cancelable by us, are legally enforceable and specify fixed or minimum amounts or quantities of goods or services at fixed or minimum prices. We generally require purchase orders for vendor and third party spending. The amounts presented above represent the minimum future annual services covered by purchase obligations including data processing, building maintenance, equipment purchasing, photocopiers, land and mobile telephone service, computer software and hardware maintenance, and outsourcing. Our remaining commitments as of December 31, 2017, under the outsourced services agreement with TCS have been included above based on the Annual Commitment minimum required payments.

(d)

Interest payments consist of interest on both fixed-rate and variable-rate debt based on LIBOR as of December 31, 2017.

(e)

Our contributions to pension and other post-retirement defined benefit plans were $21 million, $21 million and $25 million during 2017, 2016 and 2015, respectively. Future minimum pension and other post-retirement benefits contributions are not determinable for time periods after 2018. See Note 9 – “Pensions and Other Post-Retirement Benefits” – to our consolidated financial statements for a discussion on plan obligations.

Guarantees and Other Contingent Commitments

At December 31, 2017, we were committed under the following significant guarantee arrangements:

Sub-lease guarantees. We provide sub-lease guarantees in accordance with certain agreements pursuant to which we guarantee     all rental payments upon default of rental payment by the sub-lessee. To date, we have not been required to perform under such arrangements, and do not anticipate making any significant payments related to such guarantees and, accordingly, no amounts have been recorded.

Letters of credit. Letters of credit issued and outstanding amount to $13 million at December 31, 2017.

Legal Proceedings and Contingencies

We are subject to litigation and other claims in the ordinary course of business, some of which include claims for substantial sums. Accruals have been recorded when the outcome is probable and can be reasonably estimated. While the ultimate results of claims and litigation cannot be determined, we expect that the ultimate disposition of these matters will not have a material adverse effect on our operations or financial condition. However, depending on the amount and the timing, an unfavorable resolution of some or all of these matters could materially affect our future results of operations or cash flows in a particular period.

57


 

Off-Balance Sheet Arrangements

Except as disclosed above, we have no off-balance sheet arrangements that currently have or are reasonably likely to have a material effect on our consolidated financial condition, changes in financial condition, results of operations, liquidity, capital expenditure or capital resources.

Summary of Recent Accounting Pronouncements

Revenue Recognition

In May 2014, the FASB issued an Accounting Standards Update (“ASU”), “ Revenue from Contracts with Customers .”  The new revenue recognition standard provides a five step analysis of transactions to determine when and how revenue is recognized. The new model will require revenue recognition to depict the transfer of promised goods or services to customers in an amount that reflects the consideration a company expects to receive in exchange for those goods or services and shall be applied retrospectively to each period presented or as a cumulative-effect adjustment as of the date of adoption if using the modified retrospective transition method.  In addition, the new standard requires disclosure of the nature, amount, timing and uncertainty of revenue and cash flows arising from contracts with customers. This standard is effective for annual periods beginning after December 15, 2017.

In 2014, we established a cross-functional implementation team consisting of representatives from across all of its business segments. Management utilized a bottoms-up approach to analyze the impact of the standard on our contract portfolio by reviewing the current accounting policies and practices to identify potential differences that would result from applying the requirements of the new standard to our revenue contracts. In addition, management identified, and are in the process of implementing appropriate changes to our business processes, systems and controls to support the recognition and disclosure under the new standard.

Based on management’s assessment, we believe the most significant impact the adoption of the new standard will have on our consolidated financial statements are the required financial statement disclosures. Except for the required financial statement disclosures, we do not believe the adoption of the ASU will have a material impact on our consolidated financial statements and will adopt the ASU using the modified retrospective transition method.

Leases

In February 2016, the FASB issued an ASU, “Leases”. The new standard amends the recognition of lease assets and lease liabilities by lessees for those leases currently classified as operating leases and amends disclosure requirements associated with leasing arrangements. The new standard increases assets and liabilities on the balance sheet. The new standard is effective for fiscal years and interim periods within those fiscal years beginning after December 15, 2018. Early adoption is permitted. The new standard must be adopted using a modified retrospective transition, and provides for certain practical expedients. Transition will require application of the new guidance at the beginning of the earliest comparative period presented. W e are currently assessing the impact the adoption of this ASU will have on our consolidated financial statements.

 

Financial Instruments – Credit Losses

In June 2016, the FASB issued an ASU, “Financial Instruments – Credit Losses (Topic 326), Measurement of Credit Losses on Financial Instruments.” The standard significantly changes how entities will measure credit losses for most financial assets and certain other instruments that are not measured at fair value through net income. The standard will replace today’s “incurred loss” approach with an “expected loss” model for instruments measured at amortized cost. For available-for-sale debt securities, entities will be required to record allowances rather than reduce the carrying amount, as they do today under the other-than-temporary impairment model. It also simplifies the accounting model for purchased credit-impaired debt securities and loans. The new standard is effective for fiscal years and interim periods within those fiscal years beginning after December 15, 2019. Early adoption is permitted for fiscal years and interim periods within those fiscal years beginning after December 15, 2018. We are currently assessing the impact the adoption of this ASU will have on our consolidated financial statements.

 

Intangibles- Goodwill and Other

In January 2017, the FASB issued an ASU, “ Intangibles—Goodwill and Other ” to simplify the subsequent measurement of goodwill. The update requires only a single-step quantitative test to identify and measure impairment based on the excess of a reporting unit's carrying amount over its fair value. A qualitative assessment may still be completed first for an entity to determine if a quantitative impairment test is necessary. The update is effective for fiscal year 2021 and is to be adopted on a prospective basis. Early adoption is permitted for interim or annual goodwill impairment tests performed on testing dates after January 1, 2017. We elected to early adopt this ASU effective January 1, 2017. There was no impact on our consolidated financial statements .

 

58


 

Other Income—Gains and Losses from the Derecognition of Nonfinancial Assets

In February 2017, the FASB issued an ASU, “ Other Income Gains and Losses from the Derecognition of Nonfinancial Assets ,” which clarifies the scope and application of ASC 610-20 on the sale or transfer of nonfinancial assets and in substance nonfinancial assets to noncustomers, including partial sales. It requires the application of certain recognition and measurement principles in ASC 606 when derecognizing nonfinancial assets and in substance nonfinancial assets, and the counterparty is not a customer. This ASU is effective for fiscal years (and interim reporting periods within those years) beginning after December 15, 2017. We are currently assessing the impact the adoption of this ASU will have on our consolidated financial statements.

 

Retirement Benefits: Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost

In March 2017, the FASB issued an ASU,  Compensation — Retirement Benefits: Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost , which will change the presentation of net periodic benefit cost related to employer sponsored defined benefit plans and other postretirement benefits. Service cost will be included within the same income statement line item as other compensation costs arising from services rendered during the period, while other components of net periodic benefit pension cost will be presented separately outside of operating income. Additionally, only service costs may be capitalized in assets. This ASU is effective for fiscal years (and interim reporting periods within those years) beginning after December 15, 2017. We are currently assessing the impact the adoption of this ASU will have on our consolidated financial statements.

 

Compensation- Stock Compensation

In May 2017, the FASB issued an ASU, Compensation- Stock Compensation (Topic 718), “ Scope of Modification Accounting ”, which amends the scope of modification accounting for share-based payment arrangements. The standard provides guidance on the types of changes to the terms or conditions of share-based payment awards to which an entity would be required to apply modification accounting under ASC 718. Specifically, an entity would not apply modification accounting if the fair value, vesting conditions, and classification of the awards are the same immediately before and after the modification. The new standard is effective for annual periods beginning after December 15, 2017 and interim periods within those years. Early adoption is permitted. We do not expect the adoption of this ASU to have a material impact on our consolidated financial statements.

Derivatives and Hedging

In August 2017, the FASB issued an ASU “Derivatives and Hedging- Targeted Improvements to Accounting for Hedging Activities” (“ASU 2017-12”). The amendments expand an entity’s ability to apply hedge accounting for nonfinancial and financial risk components and allow for a simplified approach for fair value hedging of interest rate risk. ASU 2017-12 eliminates the need to separately measure and report hedge ineffectiveness and generally requires the entire change in fair value of a hedging instrument to be presented in the same income statement line as the hedged item. Additionally, the standard simplifies the hedge documentation and effectiveness assessment requirements under the previous guidance. The amendments of this ASU are effective for reporting periods beginning after December 15, 2018, with early adoption permitted. We elected to early adopt this ASU during the third quarter of 2017. See footnote 7 “Fair Value Measurement,” for the additional disclosures related to this ASU. The adoption of this ASU did not have a material impact on our consolidated financial statements.

 

 

It em 7A.

Quantitative and Qualitative Disclosures About Market Risk

Market risk is the potential loss arising from adverse changes in market rates and market prices such as interest rates, foreign currency exchange rates, and changes in the market value of equity instruments. We are exposed to market risk, primarily related to foreign exchange and interest rates. We actively monitor these exposures. Historically, in order to manage the volatility relating to these exposures, we entered into a variety of derivative financial instruments, mainly interest rate swaps, cross-currency swaps and forward rate agreements. Currently we only employ basic contracts, that is, without options, embedded or otherwise. Our objective is to reduce, where it is deemed appropriate to do so, fluctuations in earnings, cash flows and the value of our net investments in subsidiaries resulting from changes in interest rates and foreign currency rates. It is our policy not to trade in financial instruments.

Foreign Currency Exchange Rate Risk

We operate globally and we predominantly generate revenues and expenses in local currencies. Because of fluctuations (including possible devaluations) in currency exchange rates or the imposition of limitations on conversion of foreign currencies into our reporting currency, we are subject to currency translation exposure on the profits of our operations, in addition to transaction exposure.

59


 

For the years ended December 31, 2017 and 2016, we recorded a net gain of zero and $1 million, respectively, associated with foreign currency derivative financial instruments within foreign currency exchange transactions losses, net in our consolidated statements of operations. As of December 31, 2017 and 2016, the notional amounts of outstanding foreign currency derivative financial instruments were $74 million and $77 million, respectively .

The table below details the percentage of revenues and expenses by currency for the years ended December 31, 2017 and 2015:

 

 

U.S. Dollars

 

 

Euro

 

 

Other Currencies

 

Year ended December 31, 2017

 

 

 

 

 

 

 

 

 

 

 

Revenues

 

59

 

 

10

 

 

31

Operating costs

 

56

 

 

11

 

 

33

Year ended December 31, 2016

 

 

 

 

 

 

 

 

 

 

 

Revenues

 

61

 

 

9

 

 

30

Operating costs

 

57

 

 

10

 

 

33

 

Based on the year ended December 31, 2017, a one cent change in the U.S. dollar/Euro exchange rate would have impacted revenues by approximately $6 million annually, with an immaterial impact on operating income.

Interest Rate Risk

We continually review our fixed and variable rate debt along with related hedging opportunities in order to ensure our portfolio is appropriately balanced as part of our overall interest rate risk management strategy and through this process we consider both short-term and long-term considerations in the U.S. and global financial markets in making adjustments to our tolerable exposures to interest rate risk. At December 31, 2017, we had $4,074 million of floating-rate debt under our senior secured credit facilities, of which $2,050 million was subject to effective floating-fixed interest rate swaps. A one percent increase in interest rates applied to our floating rate indebtedness would therefore increase annual interest expense by approximately $20 million ($41 million without giving effect to any of our interest rate swaps).

In August 2017, the Company entered into $250 million in aggregate notional amount of a four-year forward interest rate swap agreement with a starting date of October 10, 2017. This agreement fixes the LIBOR-related portion of interest rates of a corresponding amount of the Company’s variable-rate debt at an average rate of 1.60%. This derivative has been designated as an interest rate cash flow hedge.

In July 2017, the Company entered into $250 million in aggregate notional amount of a three-year forward interest rate swap agreement with a starting date of October 10, 2017. This agreement fixes the LIBOR-related portion of interest rates of a corresponding amount of the Company’s variable-rate debt at an average rate of 1.66%. This derivative has been designated as an interest rate cash flow hedge.

In April 2017, the Company entered into $250 million in aggregate notional amount of a three-year forward interest rate swap agreement with a starting date of July 10, 2017. This agreement fixes the LIBOR-related portion of interest rates of a corresponding amount of the Company’s variable-rate debt at an average rate of 1.63%. This derivative has been designated as an interest rate cash flow hedge.

In March 2017, the Company entered into $250 million in aggregate notional amount of a five-year forward interest rate swap agreement with a starting date of July 10, 2017. This agreement fixes the LIBOR-related portion of interest rates of a corresponding amount of the Company’s variable-rate debt at an average rate of 2.00%. This derivative has been designated as an interest rate cash flow hedge.

In February 2017, the Company entered into $250 million in aggregate notional amount of a three-year forward interest rate swap agreement with a starting date of July 10, 2017. This agreement fixes the LIBOR-related portion of interest rates of a corresponding amount of the Company’s variable-rate debt at an average rate of 1.73%. This derivative has been designated as an interest rate cash flow hedge.

In June 2016, we entered into $250 million in aggregate notional amount of a three-year forward interest rate swap agreement with a starting date of June 9, 2016. This agreement fixes the LIBOR-related portion of interest rates of a corresponding amount of our variable-rate debt at an average rate of 0.86%. This derivative instrument has been designated as an interest rate cash flow hedge.

60


 

In July 2015, we entered into a $150 million in notional amount of three-year forward interest rate swap agreement with a starting date in July 2016. This agreement fixes the LIBOR-related portion of the interest rates of a corresponding amount of our variable-rate debt at an average rate of 1.62%. This derivative instrument has been designated as an interest rate cash flow hedge.

In April 2015, we entered into a $150 million in notional amount of three-year forward interest rate swap agreement with a starting date in April 2016. This agreement fixes the LIBOR-related portion of the interest rates of a corresponding amount of our variable-rate debt at an average rate of 1.40%. This derivative instrument has been designated as an interest rate cash flow hedge.

In November 2014, we entered into a $250 million in notional amount of two-year forward interest swap agreement with a starting date in May 2016. This agreement fixes the LIBOR-related portion of the interest rate of a corresponding amount of the Company’s variable-rate debt at an average rate of 1.78%. This derivative instrument has been designated as interest rate cash flow hedge.

Derivative instruments involve, to varying degrees, elements of non-performance, or credit risk. We do not believe that we currently face a significant risk of loss in the event of non-performance by the counterparties associated with these instruments, as these transactions were executed with a diversified group of major financial institutions with a minimum investment-grade or better credit rating. Our credit risk exposure is managed through the continuous monitoring of our exposures to such counterparties.

 

 

 

61


 

Item 8.

Financial Statements and Supplementary Data

 

Nielsen Holdings plc

Index to Consolidated Financial Statements

 

Management’s Annual Report on Internal Controls Over Financial Reporting

63

Reports of Independent Registered Public Accounting Firm

64

Consolidated Statements of Operations

66

Consolidated Statements of Comprehensive Income/(Loss)

67

Consolidated Balance Sheets

68

Consolidated Statements of Cash Flows

69

Consolidated Statements of Changes in Equity

70

Notes to Consolidated Financial Statements

73

Schedule I – Consolidated Financial Information of Registrant

122

Schedule II – Valuation and Qualifying Accounts

125

 

 

 

62


 

Ma nagement’s Annual Report on Internal Control Over Financial Reporting

Management is responsible for establishing and maintaining adequate internal control over financial reporting for the Company as defined in Rules 13a-15(f) or 15d-15(f) under the Securities Exchange Act of 1934, as amended. Our internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with accounting principles generally accepted in the United States of America. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements.

Management has performed an evaluation of the effectiveness of our internal control over financial reporting as of December 31, 2017, based on the framework and criteria established in Internal Control – Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework).

Based on this evaluation, management has concluded that our internal controls over financial reporting were effective as of December 31, 2017.

Ernst & Young LLP, independent registered public accounting firm, has provided an attestation report on the Company’s internal control over financial reporting. The Company’s financial statements included in this annual report on Form 10-K also have been audited by Ernst & Young LLP. Their reports follow.

 

/s/ Dwight M. Barns

 

/s/ Jamere Jackson

Dwight M. Barns

 

Jamere Jackson

Chief Executive Officer

 

Chief Financial Officer

 

 

 

February 8, 2018

 

 

 

 

 

63


 

Report of Independent Regist ered Public Accounting Firm

To the Board of Directors and Stockholders of Nielsen Holdings plc

Opinion on Internal Control over Financial Reporting

We have audited Nielsen Holdings plc’s internal control over financial reporting as of December 31, 2017, based on the criteria established in Internal Control - Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework) (the COSO criteria).  In our opinion, Nielsen Holdings plc (“the Company”) maintained, in all material respects, effective internal control over financial reporting as of December 31, 2017, based on the COSO criteria.

We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated balance sheets of the Company as of December 31, 2017 and 2016, and the related consolidated statements of operations, comprehensive income/(loss), changes in equity and cash flows for each of the three years in the period ended December 31, 2017 of the Company and our report dated February 8, 2018, expressed an unqualified opinion thereon.

Basis for Opinion

The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting included in the accompanying Management’s Annual Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities Exchange Commission and the PCAOB.

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects.

Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.

Definition and Limitations of Internal Control over Financial Reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

 

/s/ Ernst & Young LLP

New York, New York

February 8, 2018

 

64


 

Report of Independent Registered Public Accounting Firm

 

To the Board of Directors and Stockholders of Nielsen Holdings plc

Opinion on the Financial Statements

We have audited the accompanying consolidated balance sheets of Nielsen Holdings plc (“the Company”) as of December 31, 2017 and 2016, and the related consolidated statements of operations, comprehensive income/(loss), changes in equity and cash flows for each of the three years in the period ended December 31, 2017, and the related notes and the financial statement schedules listed in the Index at Item 8 (collectively referred to as the “financial statements”).  In our opinion, the financial statements present fairly, in all material respects, the consolidated financial position of the Company at December 31, 2017 and 2016, and the consolidated results of its operations and its cash flows for each of the three years in the period ended December 31, 2017, in conformity with U.S. generally accepted accounting principles.  

We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company’s internal control over financial reporting as of December 31, 2017, based on criteria established in Internal Control – Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework) and our report dated February 8, 2018 expressed an unqualified opinion thereon.

Basis for Opinion

These financial statements are the responsibility of the Company’s management.  Our responsibility is to express an opinion on the Company’s financial statements based on our audits.  We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud.  Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks.  Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements.  Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements.  We believe that our audits provide a reasonable basis for our opinion.

 

/s/ Ernst & Young LLP

We have served as the Company’s auditor since 2006.

 

New York, New York

February 8, 2018

 

 

 

 

65


 

Nielsen Holdings plc

Consolidated Statements of Operations

 

 

 

Year Ended December 31,

 

(IN MILLIONS EXCEPT SHARE AND PER SHARE DATA)

 

2017

 

 

2016

 

 

2015

 

Revenues

 

$

6,572

 

 

$

6,309

 

 

$

6,172

 

Cost of revenues, exclusive of depreciation and amortization shown separately

   below

 

 

2,765

 

 

 

2,607

 

 

 

2,539

 

Selling, general and administrative expenses, exclusive of depreciation and

   amortization shown separately below

 

 

1,862

 

 

 

1,851

 

 

 

1,915

 

Depreciation and amortization

 

 

640

 

 

 

603

 

 

 

574

 

Restructuring charges

 

 

80

 

 

 

105

 

 

 

51

 

Operating income

 

 

1,225

 

 

 

1,143

 

 

 

1,093

 

Interest income

 

 

4

 

 

 

4

 

 

 

4

 

Interest expense

 

 

(374

)

 

 

(333

)

 

 

(311

)

Foreign currency exchange transaction losses, net

 

 

(10

)

 

 

(6

)

 

 

(31

)

Other (expense)/income, net

 

 

(17

)

 

 

8

 

 

 

206

 

Income before income taxes and equity in net

   loss of affiliates

 

 

828

 

 

 

816

 

 

 

961

 

Provision for income taxes

 

 

(388

)

 

 

(309

)

 

 

(383

)

Equity in net loss of affiliates

 

 

 

 

 

 

 

 

(3

)

Net income

 

 

440

 

 

 

507

 

 

 

575

 

Net income attributable to noncontrolling interests

 

 

11

 

 

 

5

 

 

 

5

 

Net income attributable to Nielsen stockholders

 

$

429

 

 

$

502

 

 

$

570

 

Net income per share of common stock, basic

 

 

 

 

 

 

 

 

 

 

 

 

Net income attributable to Nielsen stockholders

 

$

1.20

 

 

$

1.40

 

 

$

1.55

 

Net income per share of common stock, diluted

 

 

 

 

 

 

 

 

 

 

 

 

Net income attributable to Nielsen stockholders

 

$

1.20

 

 

$

1.39

 

 

$

1.54

 

Weighted-average shares of common stock outstanding, basic

 

 

356,714,940

 

 

 

358,830,080

 

 

 

366,996,788

 

Dilutive shares of common stock

 

 

1,337,493

 

 

 

3,337,049

 

 

 

3,961,016

 

Weighted-average shares of common stock outstanding, diluted

 

 

358,052,433

 

 

 

362,167,129

 

 

 

370,957,804

 

Dividends declared per common share

 

$

1.33

 

 

$

1.21

 

 

$

1.09

 

 

The accompanying notes are an integral part of these consolidated financial statements.

 

 

 

66


 

Nielsen Holdings plc

Consolidated Statements of Comprehensive Income/(Loss)

 

 

 

Year Ended December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

 

2015

 

Net income

 

$

440

 

 

$

507

 

 

$

575

 

Other comprehensive income/(loss), net of tax

 

 

 

 

 

 

 

 

 

 

 

 

Foreign currency translation adjustments (1)

 

 

248

 

 

 

(94

)

 

 

(357

)

Available for sale securities (2)

 

 

 

 

 

 

 

 

(19

)

Changes in the fair value of cash flow hedges (3)

 

 

11

 

 

 

2

 

 

 

(1

)

Defined benefit pension plan adjustments (4)

 

 

14

 

 

 

(65

)

 

 

87

 

Total other comprehensive income/(loss)

 

 

273

 

 

 

(157

)

 

 

(290

)

Total comprehensive income

 

 

713

 

 

 

350

 

 

 

285

 

Less: comprehensive income/(loss) attributable to noncontrolling interests

 

 

13

 

 

 

 

 

 

(3

)

Total comprehensive income attributable to Nielsen stockholders

 

$

700

 

 

$

350

 

 

$

288

 

 

 

(1)

Net of tax of $23 million, $(9) million and $(15) million for the year ended December 31, 2017, 2016 and 2015 respectively.

(2)

Net of tax of zero, zero and $13 million for the year ended December 31, 2017, 2016 and 2015 respectively.

 

(3)

Net of tax of $(7) million, $(2) million and $1 million for the year ended December 31, 2017, 2016 and 2015 respectively.

 

(4)

Net of tax of $(2) million, $20 million and $(10) million for the year ended December 31, 2017, 2016 and 2015 respectively.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The accompanying notes are an integral part of these consolidated financial statements

 

 

 

 

67


 

Nielsen Holdings plc

Consolidated Balance Sheets

 

 

 

December 31,

 

(IN MILLIONS, EXCEPT SHARE AND PER SHARE DATA)

 

2017

 

 

2016

 

Assets:

 

 

 

 

 

 

 

 

Current assets

 

 

 

 

 

 

 

 

Cash and cash equivalents

 

$

656

 

 

$

754

 

Trade and other receivables, net of allowances for doubtful accounts and sales

   returns of $29 and $25 as of December 31, 2017 and 2016, respectively

 

 

1,280

 

 

 

1,171

 

Prepaid expenses and other current assets

 

 

346

 

 

 

297

 

Total current assets

 

 

2,282

 

 

 

2,222

 

Non-current assets

 

 

 

 

 

 

 

 

Property, plant and equipment, net

 

 

482

 

 

 

471

 

Goodwill

 

 

8,495

 

 

 

7,845

 

Other intangible assets, net

 

 

5,077

 

 

 

4,736

 

Deferred tax assets

 

 

170

 

 

 

127

 

Other non-current assets

 

 

360

 

 

 

329

 

Total assets

 

$

16,866

 

 

$

15,730

 

Liabilities and equity:

 

 

 

 

 

 

 

 

Current liabilities

 

 

 

 

 

 

 

 

Accounts payable and other current liabilities

 

$

1,141

 

 

$

1,012

 

Deferred revenues

 

 

361

 

 

 

297

 

Income tax liabilities

 

 

111

 

 

 

97

 

Current portion of long-term debt, capital lease obligations and short-term borrowings

 

 

84

 

 

 

188

 

Total current liabilities

 

 

1,697

 

 

 

1,594

 

Non-current liabilities

 

 

 

 

 

 

 

 

Long-term debt and capital lease obligations

 

 

8,357

 

 

 

7,738

 

Deferred tax liabilities

 

 

1,435

 

 

 

1,175

 

Other non-current liabilities

 

 

934

 

 

 

930

 

Total liabilities

 

 

12,423

 

 

 

11,437

 

Commitments and contingencies (Note 15)

 

 

 

 

 

 

 

 

Equity:

 

 

 

 

 

 

 

 

Nielsen stockholders’ equity

 

 

 

 

 

 

 

 

Common stock, €0.07 par value, 1,185,800,000 and 1,185,800,000 shares authorized;  355,956,031 and 357,745,953 shares issued and 355,944,976 and 357,465,614 shares outstanding at December 31, 2017 and 2016, respectively

 

 

32

 

 

 

32

 

Additional paid-in capital

 

 

4,742

 

 

 

4,825

 

Retained earnings

 

 

411

 

 

 

456

 

Accumulated other comprehensive loss, net of income taxes

 

 

(940

)

 

 

(1,211

)

Total Nielsen stockholders’ equity

 

 

4,245

 

 

 

4,102

 

Noncontrolling interests

 

 

198

 

 

 

191

 

Total equity

 

 

4,443

 

 

 

4,293

 

Total liabilities and equity

 

$

16,866

 

 

$

15,730

 

 

The accompanying notes are an integral part of these consolidated financial statements.

 

 

 

68


 

Nielsen Holdings plc

Consolidated Statements of Cash Flows

 

 

 

Year Ended

 

 

 

December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

 

2015

 

Operating Activities

 

 

 

 

 

 

 

 

 

 

 

 

Net income

 

$

440

 

 

$

507

 

 

$

575

 

Adjustments to reconcile net income to net cash provided by operating activities:

 

 

 

 

 

 

 

 

 

 

 

 

Stock-based compensation expense

 

 

45

 

 

 

51

 

 

 

48

 

Deferred income tax

 

 

162

 

 

 

88

 

 

 

213

 

Currency exchange rate differences on financial transactions and other gains

 

 

(10

)

 

 

(19

)

 

 

(167

)

Equity in net income of affiliates, net of dividends received

 

 

2

 

 

 

2

 

 

 

4

 

Depreciation and amortization

 

 

640

 

 

 

603

 

 

 

574

 

Changes in operating assets and liabilities, net of effect of businesses acquired

   and divested:

 

 

 

 

 

 

 

 

 

 

 

 

Trade and other receivables, net

 

 

10

 

 

 

53

 

 

 

(35

)

Prepaid expenses and other assets

 

 

(28

)

 

 

4

 

 

 

(63

)

Accounts payable and other current liabilities and deferred revenues

 

 

31

 

 

 

(63

)

 

 

36

 

Other non-current liabilities

 

 

2

 

 

 

(8

)

 

 

(2

)

Interest payable

 

 

22

 

 

 

14

 

 

 

15

 

Income taxes

 

 

(6

)

 

 

64

 

 

 

11

 

Net cash provided by operating activities

 

 

1,310

 

 

 

1,296

 

 

 

1,209

 

Investing Activities

 

 

 

 

 

 

 

 

 

 

 

 

Acquisition of subsidiaries and affiliates, net of cash acquired

 

 

(778

)

 

 

(285

)

 

 

(246

)

Proceeds from the sale of subsidiaries and affiliates, net

 

 

2

 

 

 

34

 

 

 

30

 

Additions to property, plant and equipment and other assets

 

 

(119

)

 

 

(109

)

 

 

(134

)

Additions to intangible assets

 

 

(370

)

 

 

(324

)

 

 

(274

)

Proceeds from the sale of property, plant and equipment and other assets

 

 

42

 

 

 

42

 

 

 

7

 

Other investing activities

 

 

(13

)

 

 

 

 

36

 

Net cash used in investing activities

 

 

(1,236

)

 

 

(642

)

 

 

(581

)

Financing Activities

 

 

 

 

 

 

 

 

 

 

 

 

Net payments under revolving credit facility

 

 

 

 

(164

)

 

 

(116

)

Proceeds from issuances of debt, net of issuance costs

 

 

2,745

 

 

 

2,502

 

 

 

746

 

Repayment of debt

 

 

(2,296

)

 

 

(1,765

)

 

 

(98

)

(Decrease)/increase in other short-term borrowings

 

 

(5

)

 

 

4

 

 

 

Cash dividends paid to stockholders

 

 

(474

)

 

 

(434

)

 

 

(408

)

Repurchase of common stock

 

 

(140

)

 

 

(418

)

 

 

(667

)

Proceeds from issuance of common stock

 

 

21

 

 

 

81

 

 

 

72

 

Proceeds from employee stock purchase plan

 

 

6

 

 

 

1

 

 

 

Capital leases

 

 

(55

)

 

 

(40

)

 

 

(22

)

Other financing activities

 

 

(17

)

 

 

(15

)

 

 

1

 

Net cash used in financing activities

 

 

(215

)

 

 

(248

)

 

 

(492

)

Effect of exchange-rate changes on cash and cash equivalents

 

 

43

 

 

 

(9

)

 

 

(52

)

Net (decrease)/increase in cash and cash equivalents

 

 

(98

)

 

 

397

 

 

 

84

 

Cash and cash equivalents at beginning of period

 

 

754

 

 

 

357

 

 

 

273

 

Cash and cash equivalents at end of period

 

$

656

 

 

$

754

 

 

$

357

 

Supplemental Cash Flow Information

 

 

 

 

 

 

 

 

 

 

 

 

Cash paid for income taxes

 

$

(232

)

 

$

(157

)

 

$

(159

)

Cash paid for interest, net of amounts capitalized

 

$

(352

)

 

$

(319

)

 

$

(296

)

 

The accompanying notes are an integral part of these consolidated financial statements.

 

 

 

69


 

Nielsen Holdings plc

Consolidated Statements of Changes in Equity

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Accumulated Other Comprehensive Income

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Loss), Net

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Retained

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Additional

 

 

Earnings

 

 

Currency

 

 

Available

 

 

Cash

 

 

Post

 

 

Nielsen

 

 

 

 

 

 

 

 

 

 

 

Common

 

 

Treasury

 

 

Paid-in

 

 

(Accumulated

 

 

Translation

 

 

for Sale

 

 

Flow

 

 

Employment

 

 

Stockholders’

 

 

Noncontrolling

 

 

Total

 

(IN MILLIONS)

 

Stock

 

 

Stock

 

 

Capital

 

 

Deficit)

 

 

Adjustments

 

 

Securities

 

 

Hedges

 

 

Benefits

 

 

Equity

 

 

Interests

 

 

Equity

 

Balance, December 31, 2014

 

$

32

 

 

$

(415

)

 

$

6,344

 

 

$

(128

)

 

$

(418

)

 

$

19

 

 

$

(2

)

 

$

(376

)

 

$

5,056

 

 

$

77

 

 

$

5,133

 

Net income

 

 

 

 

 

 

 

 

 

 

 

570

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

570

 

 

 

5

 

 

 

575

 

Currency translation adjustments,

   net of tax of $(15)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(349

)

 

 

 

 

 

 

 

 

 

 

 

(349

)

 

 

(8

)

 

 

(357

)

Unrealized loss on pension liability, net of tax of

   $(10)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

87

 

 

 

87

 

 

 

 

 

 

87

 

Realized gain on available for sale securities, net

   of tax of $13

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(19

)

 

 

 

 

 

 

 

 

(19

)

 

 

 

 

 

(19

)

Cash flow hedges, net of tax of $1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(1

)

 

 

 

 

 

(1

)

 

 

 

 

 

(1

)

Capital contribution  by non-controlling partner

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3

 

 

 

3

 

(Divestiture)/acquisition of an interest in a

   consolidated subsidiary

 

 

 

 

 

 

 

 

(1

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(1

)

 

 

117

 

 

 

116

 

Dividends to stockholders

 

 

 

 

 

 

 

 

(297

)

 

 

(101

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(398

)

 

 

 

 

 

(398

)

Shares of common stock issued in

   business combinations

 

 

 

 

 

 

 

 

2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2

 

 

 

 

 

 

2

 

Common stock issued under stock-based

   compensation plans

 

 

 

 

 

78

 

 

 

(3

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

75

 

 

 

 

 

 

75

 

Excess tax benefit from stock based compensation

 

 

 

 

 

 

 

 

 

30

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

30

 

 

 

 

 

 

30

 

Repurchase of common stock

 

 

 

 

 

(467

)

 

 

(200

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(667

)

 

 

 

 

 

(667

)

Equity conversion

 

 

 

 

 

 

804

 

 

 

(804

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Stock-based compensation expense

 

 

 

 

 

 

 

 

48

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

48

 

 

 

 

 

 

48

 

Balance, December 31, 2015

 

$

32

 

 

$

 

 

$

5,119

 

 

$

341

 

 

$

(767

)

 

$

 

 

$

(3

)

 

$

(289

)

 

$

4,433

 

 

$

194

 

 

$

4,627

 

 

70


 

Consolidated Statements of Changes in Equity

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Accumulated Other Comprehensive Income

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Loss), Net

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Additional

 

 

 

 

 

 

Currency

 

 

Cash

 

 

Post

 

 

Nielsen

 

 

 

 

 

 

 

 

 

 

 

 

Common

 

 

Paid-in

 

 

Retained

 

 

Translation

 

 

Flow

 

 

Employment

 

 

Stockholders’

 

 

Noncontrolling

 

 

Total

 

 

(IN MILLIONS)

 

Stock

 

 

Capital

 

 

Earnings

 

 

Adjustments

 

 

Hedges

 

 

Benefits

 

 

Equity

 

 

Interests

 

 

Equity

 

 

Balance, December 31, 2015

 

$

32

 

 

$

5,119

 

 

$

341

 

 

$

(767

)

 

$

(3

)

 

$

(289

)

 

$

4,433

 

 

$

194

 

 

$

4,627

 

 

Adoption of stock-based compensation standard

 

 

 

 

 

 

47

 

 

 

 

 

 

 

 

 

47

 

 

 

 

 

 

47

 

 

Balance, January 1, 2016  

 

32

 

 

5,119

 

 

 

388

 

 

(767

)

 

(3

)

 

(289

)

 

 

4,480

 

 

 

194

 

 

 

4,674

 

 

Net income

 

 

 

 

 

 

502

 

 

 

 

 

 

 

 

 

502

 

 

 

5

 

 

 

507

 

 

Currency translation adjustments, net
of tax of $(9)

 

 

 

 

 

 

 

 

(89

)

 

 

 

 

 

 

(89

)

 

 

(5

)

 

 

(94

)

 

Cash flow hedges, net of tax of $(2)

 

 

 

 

 

 

 

 

 

 

2

 

 

 

 

 

2

 

 

 

 

 

2

 

 

Unrealized loss on pension liability, net of tax of $20

 

 

 

 

 

 

 

 

 

 

 

 

(65

)

 

 

(65

)

 

 

 

 

(65

)

 

Capital contribution by non-controlling partner

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7

 

 

 

7

 

 

Acquisition/Divestiture of an interest in a consolidated subsidiary

 

 

 

 

(5

)

 

 

 

 

 

 

 

 

 

 

(5

)

 

 

 

 

(5

)

 

Dividends to stockholders

 

 

 

 

 

 

(434

)

 

 

 

 

 

 

 

 

(434

)

 

 

 

 

 

(434

)

 

Dividends to non-controlling interest

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(10

)

 

 

(10

)

 

Common stock issued under stock-based compensation plans

 

 

 

 

78

 

 

 

 

 

 

 

 

 

 

 

78

 

 

 

 

 

78

 

 

Repurchase of common stock

 

 

 

 

(418

)

 

 

 

 

 

 

 

 

 

 

(418

)

 

 

 

 

(418

)

 

Stock-based compensation expense

 

 

 

 

51

 

 

 

 

 

 

 

 

 

 

 

51

 

 

 

 

 

51

 

 

Balance, December 31, 2016

 

$

32

 

 

$

4,825

 

 

$

456

 

 

$

(856

)

 

$

(1

)

 

$

(354

)

 

$

4,102

 

 

$

191

 

 

$

4,293

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

71


 

Consolidated Statements of Changes in Equity

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Accumulated Other Comprehensive Income

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Loss), Net

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Additional

 

 

 

 

 

 

Currency

 

 

Cash

 

 

Post

 

 

Nielsen

 

 

 

 

 

 

 

 

 

 

 

Common

 

 

Paid-in

 

 

Retained

 

 

Translation

 

 

Flow

 

 

Employment

 

 

Stockholders’

 

 

Noncontrolling

 

 

Total

 

(IN MILLIONS)

 

Stock

 

 

Capital

 

 

Earnings

 

 

Adjustments

 

 

Hedges

 

 

Benefits

 

 

Equity

 

 

Interests

 

 

Equity

 

Balance, December 31, 2016

 

$

32

 

 

$

4,825

 

 

$

456

 

 

$

(856

)

 

$

(1

)

 

$

(354

)

 

$

4,102

 

 

$

191

 

 

$

4,293

 

Net income

 

 

 

 

 

 

429

 

 

 

 

 

 

 

 

 

429

 

 

 

11

 

 

 

440

 

Currency translation adjustments, net of tax of $23

 

 

 

 

 

 

 

 

246

 

 

 

 

 

 

 

246

 

 

 

2

 

 

 

248

 

Cash flow hedges, net of tax of $(7)

 

 

 

 

 

 

 

 

 

 

11

 

 

 

 

 

11

 

 

 

 

 

11

 

Unrealized loss on pension liability, net of tax of $(2)

 

 

 

 

 

 

 

 

 

 

 

 

14

 

 

 

14

 

 

 

 

 

14

 

Capital contribution by a non-controlling partner

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6

 

 

 

6

 

Acquisition of an interest in a consolidated subsidiary

 

 

 

 

(12

)

 

 

 

 

 

 

 

 

 

 

(12

)

 

 

 

 

(12

)

Employee stock purchase plan

 

 

 

 

6

 

 

 

 

 

 

 

 

 

 

 

6

 

 

 

 

 

6

 

Dividends to stockholders

 

 

 

 

 

 

(474

)

 

 

 

 

 

 

 

 

(474

)

 

 

(12

)

 

 

(486

)

Common stock issued under stock-based compensation plans

 

 

 

 

21

 

 

 

 

 

 

 

 

 

 

 

21

 

 

 

 

 

21

 

Repurchase of common stock

 

 

 

 

(140

)

 

 

 

 

 

 

 

 

 

 

(140

)

 

 

 

 

(140

)

Stock-based compensation expense

 

 

 

 

42

 

 

 

 

 

 

 

 

 

 

 

42

 

 

 

 

 

42

 

Balance, December 31, 2017

 

$

32

 

 

$

4,742

 

 

$

411

 

 

$

(610

)

 

$

10

 

 

$

(340

)

 

$

4,245

 

 

$

198

 

 

$

4,443

 

 

 

 

The accompanying notes are an integral part of these consolidated financial statements.

 

 

 

72


 

Nielsen Holding plc

Notes to Consolidated Financial Statements

 

1. Description of Business, Basis of Presentation and Significant Accounting Policies

Nielsen, together with its subsidiaries, is a leading global information and measurement company that provides clients with a comprehensive understanding of consumers and consumer behavior. Nielsen is aligned into two reportable segments: what consumers buy (“Buy”), what consumers watch and listen to (“Watch”). Nielsen has a presence in more than 100 countries, with its headquarters located in Oxford, the United Kingdom and New York, USA. See Note 16 – “Segments” for a discussion of the Company’s reportable segments.

On August 31, 2015, Nielsen N.V., a Dutch public company listed on the New York Stock Exchange, merged with Nielsen Holdings plc, by way of a cross-border merger under the European Cross-Border Merger Directive, with Nielsen Holdings plc being the surviving company (the “Merger”). The Merger effectively changed the place of incorporation of Nielsen’s publically traded parent holding company from the Netherlands to England and Wales, with no changes made to the business being conducted by Nielsen prior to the Merger. Due to the fact that the Merger was a business combination between entities under common control, the exchange of assets and liabilities were made at carrying value. Therefore, there were no direct accounting implications in the Company’s consolidated financial statements.

Nielsen, together with its subsidiaries, is a leading global information and measurement company that provides clients with a comprehensive understanding of consumers and consumer behavior. Nielsen is aligned into two reportable segments: what consumers buy (“Buy”), what consumers watch and listen to (“Watch”). Nielsen has a presence in more than 100 countries, with its headquarters located in Oxford, the United Kingdom and New York, USA. See Note 16 – “Segments” for a discussion of the Company’s reportable segments.

The accompanying consolidated financial statements are presented in conformity with U.S. generally accepted accounting principles (“GAAP”). All amounts are presented in U.S. Dollars (“$”), except for share and per share data or where expressly stated as being in other currencies, e.g., Euros (“€”). The consolidated financial statements include the accounts of Nielsen and all subsidiaries and other controlled entities. The Company has evaluated events occurring subsequent to December 31, 2017 for potential recognition or disclosure in the consolidated financial statements and concluded there were no subsequent events that required recognition or disclosure other than those provided.

Consolidation

The consolidated financial statements include the accounts of Nielsen and all subsidiaries and other controlled entities. Noncontrolling interests in subsidiaries are reported as a component of equity in the consolidated financial statements with disclosure on the face of the consolidated statements of operations of the amounts of consolidated net income attributable to Nielsen stockholders and to the noncontrolling interests. The equity method of accounting is used for investments in affiliates and joint ventures where Nielsen has significant influence but not control, usually supported by a shareholding of between 20% and 50% of the voting rights. Investments in which Nielsen owns less than 20% and does not have significant influence are accounted for either as available-for-sale securities if the shares are publicly traded or as cost method investments. Intercompany accounts and transactions between consolidated companies have been eliminated in consolidation.

Foreign Currency Translation

Nielsen has significant investments outside the United States, primarily in the Euro-zone, Canada and the United Kingdom. Therefore, changes in the value of foreign currencies affect the consolidated financial statements when translated into U.S. Dollars. The functional currency for substantially all subsidiaries outside the U.S. is the local currency. Financial statements for these subsidiaries are translated into U.S. Dollars at period-end exchange rates as to the assets and liabilities and monthly average exchange rates as to revenues, expenses and cash flows. For these countries, currency translation adjustments are recognized in stockholders’ equity as a component of accumulated other comprehensive income/(loss), net, whereas transaction gains and losses are recognized in foreign exchange transaction losses, net in the consolidated statement of operations.

Use of Estimates

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities at the date of the financial statements and the reported amount of revenues and expenses during the reporting periods. Actual results could differ from those estimates.

73


 

Research and Development Costs

Research and development costs, which were not material for any periods presented, are expensed as incurred.

Revenue Recognition

Nielsen recognizes revenues when persuasive evidence of an arrangement exists, services have been rendered or information has been delivered, the fee is fixed or determinable and the collectability of the related revenue is reasonably assured.

A significant portion of the Company’s revenue is generated from information (primarily retail measurement and consumer panel services) and measurement (primarily from television, radio, online and mobile audiences) services. The Company generally recognizes revenue from the sale of services as the services are performed, which is usually ratably over the term of the contract(s). Invoiced amounts are recorded as deferred revenue until earned. Substantially all of the Company’s customer contracts are non-cancellable and non-refundable.

Certain of the Company’s revenue arrangements include multiple deliverables and in these arrangements, the individual deliverables within the contract that have stand-alone value to the customer are separated and recognized upon delivery based upon the Company’s best estimate of their selling prices. These arrangements are not significant to the Company’s results of operations. In certain cases, software is included as part of these arrangements to allow Nielsen’s customers to view delivered information and is provided for the term of the arrangement and is not significant to the marketing effort and is not sold separately. Accordingly, software provided to Nielsen’s customers is considered to be incidental to the arrangements and is not recognized as a separate element.

A discussion of Nielsen’s revenue recognition policies, by segment, follows:

Buy

Revenue from the Buy segment, primarily from retail measurement services and consumer panel services is recognized over the period during which the services are performed and information is delivered to the customer, primarily on a straight-line basis.

The Company provides insights and solutions to customers through analytical studies that are recognized into revenue as value is delivered to the customer. The pattern of revenue recognition for these contracts varies depending on the terms of the individual contracts, and may be recognized proportionally or deferred until the end of the contract term and recognized when the information has been delivered to the customer.

Watch

Revenue from the Watch segment is primarily generated from television, radio, online and mobile measurement services and recognized over the contract period, as the service is delivered to the customer, primarily on a straight-line basis.

Deferred Costs

Incremental direct costs incurred related to establishing or significantly expanding a panel in a designated market and costs incurred to build the infrastructure to service new clients, are deferred at the point when Nielsen determines them to be recoverable. Prior to this point, these cost are expensed as incurred. These deferred costs are typically amortized through cost of revenues over the original contract period beginning when the panel or infrastructure to service new clients is ready for its intended use.

Advertising and Marketing Costs

Advertising and marketing costs are expensed as incurred and are reflected as selling, general and administrative expenses in the consolidated statements of operations. These costs include all brand advertising, telemarketing, direct mail and other sales promotion associated with marketing/media research services. Advertising and marketing costs totaled $21 million, $25 million and $19 million for the years ended December 31, 2017, 2016 and 2015, respectively.

74


 

Computation of Net Income per Share

Basic net income per share is computed using the weighted-average number of common stock outstanding during the period. Diluted net income per share is computed using the weighted-average number of shares of common stock and dilutive potential shares of common stock outstanding during the period. Dilutive potential shares of common stock primarily consist of employee stock options and restricted stock.

Employee stock options, restricted stock and similar equity instruments granted by the Company are treated as potential common stock outstanding in computing diluted earnings per share. Diluted stock outstanding include restricted stock units and the dilutive effect of in-the-money options which is calculated based on the average share price for each period using the treasury stock method. Under the treasury stock method, the amount the employee must pay for exercising stock options, the amount of compensation cost for future service that the Company has not yet recognized, and in 2014 and 2015 the amount of benefits that would be recorded in additional paid-in capital when the award becomes deductible for tax purposes are assumed to be used to repurchase stock. In 2016, upon the adoption of ASU 2016-09, “Compensation – Stock Compensation (Topic 718): Improvements to Employee Share-Based Payment Accounting,” the Company removed the excess tax benefit from its assumed proceeds under the treasury stock method.

The two-class method is an earnings allocation method for computing earnings/(loss) per share when a company’s capital structure includes either two or more classes of common stock or common stock and participating securities. This method determines earnings/(loss) per share based on dividends declared on common stock and participating securities (i.e., distributed earnings), as well as participation rights of participating securities in any undistributed earnings. The two-class method did not have a significant impact on the calculation or presentation of earnings per share for any of the periods presented.

The effect of 4,351,564,  1,650,708 and 1,593,807 shares of common stock equivalents under stock compensation plans were excluded from the calculation of diluted earnings per share for the years ended December 31, 2017, 2016 and 2015, respectively, as such shares would have been anti-dilutive.  

Comprehensive Income/(Loss)

Comprehensive income/(loss) is reported in the accompanying consolidated statements of comprehensive income/(loss) and consists of net income and other gains and losses, net of tax affecting equity that are excluded from net income.

Cash and Cash Equivalents  

Cash and cash equivalents include cash and short-term, highly liquid investments with an original maturity date of three months or less. Cash and cash equivalents are carried at fair value.

Accounts Receivable

The Company extends non-interest bearing trade credit to its customers in the ordinary course of business. To minimize credit risk, ongoing credit evaluations of client’s financial condition are performed. An estimate of the allowance for doubtful accounts is made when collection of the full amount is no longer probable or returns are expected.

During the years ended December 31, 2017 and 2016, the Company sold $202 million and $137 million, respectively, of accounts receivables to third parties and recorded an immaterial loss on the sale to interest expense, net in the consolidated statement of operations. As of December 31, 2017 and 2016, $110 million and $71 million, respectively, remained outstanding. The sales were accounted for as true sales, without recourse. We maintain servicing responsibilities of the receivables, for which the related costs are not significant. The proceeds of $202 million and $137 million from the sales were reported as a component of the changes in trade and other receivables, net within operating activities in the consolidated statement of cash flows.

75


 

Other Significant Accounting Policies

The following table includes other significant accounting policies that are described in other notes to the financial statements, including the related note:

 

Significant Accounting Policy

 

 

Note

 

Investments

 

 

7

 

Financial Instruments

 

 

7

 

Derivative Financial Instruments

 

 

7

 

Goodwill and Other Intangible Assets

 

 

4

 

Property, Plant and Equipment

 

 

6

 

Impairment of Long-Lived Assets

 

 

4&6

 

Pensions and Other Post Retirement Benefits

 

 

9

 

Stock-Based Compensation

 

 

12

 

Income Taxes

 

 

13

 

 

 

2. Summary of Recent Accounting Pronouncements

Revenue Recognition

In May 2014, the FASB issued an Accounting Standards Update (“ASU”), “Revenue from Contracts with Customers”.  The new revenue recognition standard provides a five step analysis of transactions to determine when and how revenue is recognized. The new model will require revenue recognition to depict the transfer of promised goods or services to customers in an amount that reflects the consideration a company expects to receive in exchange for those goods or services and shall be applied retrospectively to each period presented or as a cumulative-effect adjustment as of the date of adoption if using the modified retrospective transition methods.  In addition, the new standard requires disclosure of the nature, amount, timing and uncertainty of revenue and cash flows arising from contracts with customers. This standard is effective for annual periods beginning after December 15, 2017.

In 2014, the Company established a cross-functional implementation team consisting of representatives from across all of its business segments. Management utilized a bottoms-up approach to analyze the impact of the standard on our contract portfolio by reviewing the current accounting policies and practices to identify potential differences that would result from applying the requirements of the new standard to our revenue contracts. In addition, management identified, and are in the process of implementing appropriate changes to our business processes, systems and controls to support the recognition and disclosure under the new standard.

Based on management’s assessment, it believes the most significant impact the adoption of the new standard will have on its consolidated financial statements are the required financial statement disclosures. Except for the required financial statement disclosures, the Company does not believe the adoption of the ASU will have a material impact on its consolidated financial statements and will adopt the ASU using the modified retrospective transition method.

Leases

In February 2016, the FASB issued an ASU, “Leases.” The new standard amends the recognition of lease assets and lease liabilities by lessees for those leases currently classified as operating leases and amends disclosure requirements associated with leasing arrangements. The new standard is effective for fiscal years and interim periods within those fiscal years beginning after December 15, 2018. Early adoption is permitted. The new standard must be adopted using a modified retrospective transition, and provides for certain practical expedients. Transition will require application of the new guidance at the beginning of the earliest comparative period presented. While Nielsen continues to assess the impact the adoption of this ASU will have on the Company’s consolidated financial statements, Nielsen expects it will increase assets and liabilities on the consolidated balance sheet.

Financial Instruments – Credit Losses

In June 2016, the FASB issued an ASU, “Financial Instruments – Credit Losses (Topic 326), Measurement of Credit Losses on Financial Instruments.” The standard significantly changes how entities will measure credit losses for most financial assets and certain other instruments that are not measured at fair value through net income. The standard will replace today’s “incurred loss” approach with an “expected loss” model for instruments measured at amortized cost. For available-for-sale debt securities, entities will be required to record allowances rather than reduce the carrying amount, as they do today under the other-than-temporary impairment model. It also simplifies the accounting model for purchased credit-impaired debt securities and loans. The new standard is effective for fiscal years and interim periods within those fiscal years beginning after December 15, 2019. Early adoption is permitted for fiscal years and interim periods within those fiscal years beginning after December 15, 2018. Nielsen is currently assessing the impact the adoption of this ASU will have on the Company’s consolidated financial statements.

76


 

Intangibles- Goodwill and Other   

In January 2017, the FASB issued an ASU, “Intangibles—Goodwill and Other” to simplify the subsequent measurement of goodwill. The update requires only a single-step quantitative test to identify and measure impairment based on the excess of a reporting unit's carrying amount over its fair value. A qualitative assessment may still be completed first for an entity to determine if a quantitative impairment test is necessary. The update is effective for fiscal year 2021 and is to be adopted on a prospective basis. Early adoption is permitted for interim or annual goodwill impairment tests performed on testing dates after January 1, 2017. Nielsen elected to early adopt this ASU effective January 1, 2017. There was no impact on the Company’s consolidated financial statements .

Other Income—Gains and Losses from the Derecognition of Nonfinancial Assets

In February 2017, the FASB issued an ASU, “Other Income—Gains and Losses from the Derecognition of Nonfinancial Assets," which clarifies the scope and application of ASC 610-20 on the sale or transfer of nonfinancial assets and in substance nonfinancial assets to noncustomers, including partial sales. It requires the application of certain recognition and measurement principles in ASC 606 when derecognizing nonfinancial assets and in substance nonfinancial assets, and the counterparty is not a customer. This ASU is effective for fiscal years (and interim reporting periods within those years) beginning after December 15, 2017. The Company is currently assessing the impact the adoption of this ASU will have on the Company’s consolidated financial statements .

Retirement Benefits: Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost

In March 2017, the FASB issued an ASU, “Compensation — Retirement Benefits: Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost,” which will change the presentation of net periodic benefit cost related to employer sponsored defined benefit plans and other postretirement benefits. Service cost will be included within the same income statement line item as other compensation costs arising from services rendered during the period, while other components of net periodic benefit pension cost will be presented separately outside of operating income. Additionally, only service costs may be capitalized in assets. This ASU is effective for fiscal years (and interim reporting periods within those years) beginning after December 15, 2017. Nielsen does not expect the adoption of this ASU to have a material impact on the Company’s consolidated financial statements.

Compensation- Stock Compensation

In May 2017, the FASB issued an ASU, Compensation- Stock Compensation (Topic 718), “Scope of Modification Accounting,” which amends the scope of modification accounting for share-based payment arrangements. The standard provides guidance on the types of changes to the terms or conditions of share-based payment awards to which an entity would be required to apply modification accounting under ASC 718. Specifically, an entity would not apply modification accounting if the fair value, vesting conditions, and classification of the awards are the same immediately before and after the modification. The new standard is effective for annual periods beginning after December 15, 2017 and interim periods within those years. Early adoption is permitted. Nielsen does not expect the adoption of this ASU to have a material impact on the Company’s consolidated financial statements.

Derivatives and Hedging

In August 2017, the FASB issued an ASU “Derivatives and Hedging-Targeted Improvements to Accounting for Hedging Activities” (“ASU 2017-12”). The amendments expand an entity’s ability to apply hedge accounting for nonfinancial and financial risk components and allow for a simplified approach for fair value hedging of interest rate risk. ASU 2017-12 eliminates the need to separately measure and report hedge ineffectiveness and generally requires the entire change in fair value of a hedging instrument to be presented in the same income statement line as the hedged item. Additionally, the standard simplifies the hedge documentation and effectiveness assessment requirements under the previous guidance. The amendments of this ASU are effective for reporting periods beginning after December 15, 2018, with early adoption permitted. Nielsen elected to early adopt this ASU during the third quarter of 2017. See footnote 7 “Fair Value Measurement,” for the additional disclosures related to this ASU. The adoption of this ASU did not have a material impact on the Company’s consolidated financial statements

 

 

3. Business Acquisitions and Dispositions

Acquisitions

On February 1, 2017, Nielsen completed the acquisition of Gracenote, through the purchase of 100% of Gracenote’s outstanding common stock for a total purchase price of $585 million.  Nielsen acquired the data and technology that underpins the programming guides and personnel user experience for major video, music, audio and sports content. This acquisition expands Nielsen’s footprint with major clients including Gracenote’s global content database which spans across platforms including multichannel video programing distributors (MVPD’s), smart television, streaming music services, connected devices, media players and in-car infotainment systems.

77


 

The acquisition of Gracenote was accounted for using the acquisition method of accounting which requires, among other things, the assets acquired and the liabilities assumed be recognized at their fair values as of the acquisition date. Effective February 1, 2017, the financial results of Gracenote were included within the Watch segment of Nielsen’s consolidated financial statements. For the year ended December 31, 2017, the Company’s consolidated statement of operations includes $215 million of revenues related to the Gracenote acquisition.

The purchase price was allocated based upon the fair value of the assets acquired and liabilities assumed at the date of acquisition using available information and certain assumptions management believed reasonable. The following table summarizes the purchase price allocation:

 

( IN MILLIONS)

 

 

 

Identifiable assets acquired and liabilities assumed:

 

 

 

Cash

$

11

 

Other current assets

 

56

 

Property and equipment

 

12

 

Goodwill

 

316

 

Amortizable intangible assets

 

341

 

Other long-term assets

 

11

 

Deferred revenue

 

(22

)

Other current liabilities

 

(28

)

Deferred tax liabilities

 

(105

)

Other long-term liabilities

 

(7

)

Total

$

585

 

 

As of the acquisition date, the fair value of accounts receivable approximated historical cost. The gross contractual receivable was $37 million and is included in other current assets above, of which $1 million was deemed uncollectible.  

The allocation of the purchase price to goodwill and identified intangible assets was $316 million and $341 million, respectively. All of the Gracenote related goodwill and intangible assets are attributable to Nielsen’s Watch segment.  As of December 31, 2017, $21 million of goodwill is expected to be deductible for income tax purposes.

Intangible assets and their estimated useful lives consist of the following:

 

(IN MILLIONS)

 

 

 

 

  

 

Description

 

Amount

 

 

Useful Life

 

Customer-related intangibles

 

$

109

 

 

 

10 - 15 years

 

Content database

 

 

168

 

 

 

12 - 16 years

 

Trade names and trademarks

 

 

7

 

 

 

5 years

 

Computer software

 

 

57

 

 

 

7-8 years

 

Total

 

$

341

 

 

 

 

 

 

Goodwill is calculated as the excess of the consideration transferred over the net assets recognized and represents expected synergies and the going concern nature of Gracenote.

The Company incurred acquisition-related expenses of $6 million for the year ended December 31, 2017, which primarily consisted of transaction fees, legal, accounting and other professional services that are included in selling, general and administrative expense in the consolidated statement of operations.

The following unaudited pro forma information presents the consolidated results of operations of the Company and Gracenote for the years ended December 31, 2017 and 2016, as if the acquisition had occurred on January 1, 2016, with pro forma adjustments to give effect to amortization of intangible assets, an increase in interest expense from acquisition financing, and certain other adjustments:

 

 

 

Year Ended December 31,

 

(IN MILLIONS)

 

 

2017

 

 

 

2016

 

Revenues

 

$

6,590

 

 

$

6,532

 

Income

 

443

 

 

$

499

 

 

The unaudited pro forma results do not reflect any synergies and are not necessarily indicative of the results that the Company would have attained had the acquisition of Gracenote been completed as of the beginning of the reporting period.

78


 

For the year ended December 31, 2017, excluding Gracenote, Nielsen paid cash consideration of $210 million associated with both current period and previously executed acquisitions, net of cash acquired. Had these 2017 acquisitions occurred as of January 1, 2016, the impact on Nielsen’s consolidated results of operations would not have been material.

For the year ended December 31, 2016, Nielsen paid cash consideration of $285 million associated with both current period and previously executed acquisitions, net of cash acquired. Had these 2016 acquisitions occurred as of January 1, 2016, the impact on Nielsen’s consolidated results of operations would not have been material.

For the year ended December 31, 2015, Nielsen paid cash consideration of $246 million associated with both current period and previously executed acquisitions, net of cash acquired. Included in this amount is $45 million for an additional 13.5% interest in Nielsen Catalina Solutions (“NCS”), a joint venture between us and Catalina that we historically accounted for under the equity method of accounting. As part of this transaction Nielsen gained control of NCS and, as such accounted for it as a step-acquisition and calculated the fair value of the investment immediately before the acquisition to be $161 million. The fair value of the investment was calculated by an income approach using a discounted cash flow analysis, which requires the use of various assumptions, including expectations of future cash flows, growth rates, discount rates and tax rates in developing the present value of future cash flows. As a result, during the fourth quarter of 2015, Nielsen recorded a $158 million gain on the investment in NCS to other income/(expense), net in the consolidated statement of operations. Commencing October 1, 2015, NCS was reflected as a consolidated subsidiary within Nielsen’s consolidated financial statements. Had these 2015 acquisitions occurred as of January 1, 2015, the impact on Nielsen’s consolidated results of operations would not have been material.

Dispositions

In December 2016, Nielsen completed the sale of Claritas, a business focusing on consumer segmentation insights within the Company’s Buy segment, for cash consideration of $34 million and a note receivable for $60 million. The note is payable at any time over three years and bears interest at 3% in year one, 5% in year two and 7% in year three. As a result of this transaction the Company recorded a $14 million gain on sale to other income/(expense), net in the consolidated statement of operations. This disposition did not qualify to be classified as a discontinued operation. In 2017, upon finalization of working capital and other settlement matters the Company reduced the note receivable to $51 million and recorded a charge of $13 million to other income/(expense), net in the consolidated statement of operations.

In November 2015, Nielsen completed the sale of the National Research Group, Inc., a leader in providing market research to movie studios within the Company’s Watch segment, for total cash consideration of $34 million and recorded an $18 million gain on the sale to other income/(expense), net in the consolidated statement of operations. This disposition did not qualify to be classified as a discontinued operations.

 

There were no discontinued operations for the years ended December 31, 2017, 2016 and 2015.

 

 

 

4. Goodwill and Other Intangible Assets

Goodwill

Goodwill and other indefinite-lived intangible assets, consisting of certain trade names and trademarks, are each tested for impairment on an annual basis and whenever events or circumstances indicate that the carrying amount of such asset may not be recoverable. Nielsen has designated October 1st as the date in which the annual assessment is performed as this timing corresponds with the development of the Company’s formal budget and business plan review. Nielsen reviews the recoverability of its goodwill by comparing the estimated fair values of reporting units with their respective carrying amounts. The Company established, and continues to evaluate, its reporting units based on its internal reporting structure and defines such reporting units at its operating segment level or one level below. The estimates of fair value of a reporting unit are determined using a combination of valuation techniques, primarily an income approach using a discounted cash flow analysis supplemented by a market-based approach.

A discounted cash flow analysis requires the use of various assumptions, including expectations of future cash flows, growth rates, discount rates and tax rates in developing the present value of future cash flow projections. The market-based approach utilizes available market comparisons such as indicative industry multiples that are applied to current year revenue and earnings as well as recent comparable transactions.

The Company’s 2017, 2016 and 2015 annual assessments of its reporting units did not result in an impairment for goodwill.

Goodwill is stated at historical cost less accumulated impairments losses, if any.

79


 

The table below summarizes the changes in the carrying amount of goodwill by reportable segment for the years ended December 31, 2017 and 201 6 , respectively.

 

(IN MILLIONS)

 

Buy

 

 

Watch

 

 

Total

 

Balance, December 31, 2015

 

$

2,789

 

 

$

4,994

 

 

$

7,783

 

Acquisitions, divestitures and other adjustments

 

 

(31

)

 

 

170

 

 

 

139

 

Effect of foreign currency translation

 

 

(62

)

 

 

(15

)

 

 

(77

)

Balance, December 31, 2016

 

$

2,696

 

 

$

5,149

 

 

$

7,845

 

Acquisitions, divestitures and other adjustments

 

 

2

 

 

 

473

 

 

 

475

 

Effect of foreign currency translation

 

 

146

 

 

 

29

 

 

 

175

 

Balance, December 31, 2017

 

$

2,844

 

 

$

5,651

 

 

$

8,495

 

Cumulative impairments

 

$

 

 

$

376

 

 

$

376

 

 

At December 31, 2017, $61 million of goodwill is expected to be deductible for income tax purposes.

Other Intangible Assets

Intangible assets with finite lives are stated at historical cost, less accumulated amortization and impairment losses. These intangible assets are amortized on a straight-line basis over the following estimated useful lives, which are reviewed annually.

Nielsen has purchased and internally developed software to facilitate its global information processing, financial reporting and client access needs. Costs that are related to the conceptual formulation and design of software programs are expensed as incurred. Costs that are incurred to produce the finished product after technological feasibility has been established are capitalized as an intangible asset and are amortized over the estimated useful life. If events or changes in circumstances indicate that the carrying value of software may not be recovered, a recoverability analysis is performed based on estimated undiscounted cash flows to be generated from the software in the future. If the analysis indicates that the carrying value is not recoverable from the future cash flows, the software cost is written down to estimated fair value and an impairment is recognized. These estimates are subject to revision as market conditions and as our assessments change.

The impairment test for other indefinite-lived intangible assets consists of a comparison of the fair value of the intangible asset with its carrying amount. If the carrying amount of the intangible asset exceeds its fair value, an impairment loss is recognized in an amount equal to that excess. The estimates of fair value of trade names and trademarks are determined using a “relief from royalty” discounted cash flow valuation methodology. Significant assumptions inherent in this methodology include estimates of royalty rates and discount rates. Discount rate assumptions are based on an assessment of the risk inherent in the respective intangible assets. Assumptions about royalty rates are based on the rates at which comparable trade names and trademarks are being licensed in the marketplace. There was no impairment noted in any period presented with respect to the Company’s indefinite-lived intangible assets.

Nielsen is required to assess whether the value of the Company’s amortizable intangible assets have been impaired whenever events or changes in circumstances indicate that the carrying amount of the assets might not be recoverable. Nielsen does not perform a periodic assessment of assets for impairment in the absence of such information or indicators. Conditions that would necessitate an impairment assessment include a significant decline in the observable market value of an asset, a significant change in the extent or manner in which an asset is used or a significant adverse change that would indicate that the carrying amount of an asset or group of assets is not recoverable. Recoverability of assets that are held and used is measured by comparing the sum of the future undiscounted cash flows expected to be derived from an asset (or a group of assets) to their carrying value. If the carrying value of the asset (or the group of assets) exceeds the sum of the future undiscounted cash flows, impairment is considered to exist. If impairment is considered to exist based on undiscounted cash flows, the impairment charge is measured using an estimation of the assets’ fair value, typically using a discounted cash flow method. The identification of impairment indicators, the estimation of future cash flows and the determination of fair values for assets (or groups of assets) requires Nielsen to make significant judgments concerning the identification and validation of impairment indicators, expected cash flows and applicable discount rates. These estimates are subject to revision as market conditions and our assessments change. There was no impairment or indicators of impairment noted in any period presented with respect to the Company’s amortizable intangible assets.

80


 

The table below summarizes the carrying value of such intangible assets and their estimated useful lives:

 

 

 

 

 

 

 

Gross Amounts

 

 

Accumulated Amortization

 

 

 

Estimated

 

Weighted

 

December 31,

 

 

December 31,

 

 

December 31,

 

 

December 31,

 

(IN MILLIONS)

 

Useful Lives

 

Average

 

2017

 

 

2016

 

 

2017

 

 

2016

 

Indefinite-lived intangibles:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Trade names and trademarks

 

 

 

 

 

$

1,921

 

 

$

1,921

 

 

$

 

 

$

 

Amortized intangibles:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Trade names and trademarks

 

5-20 years

 

13 years

 

 

139

 

 

 

140

 

 

 

(92

)

 

 

(88

)

Customer-related intangibles

 

6-25 years

 

21 years

 

 

3,174

 

 

 

3,035

 

 

 

(1,463

)

 

 

(1,312

)

Covenants-not-to-compete

 

1-7 years

 

3 years

 

 

39

 

 

 

39

 

 

 

(37

)

 

 

(36

)

Content databases (1)

 

12-16 years

 

12 years

 

 

168

 

 

 

 

 

 

(12

)

 

 

 

Computer software

 

3-10 years

 

5 years

 

 

2,681

 

 

 

2,223

 

 

 

(1,498

)

 

 

(1,258

)

Patents and other

 

3-10 years

 

6 years

 

 

171

 

 

 

173

 

 

 

(114

)

 

 

(101

)

Total

 

 

 

 

 

$

6,372

 

 

$

5,610

 

 

$

(3,216

)

 

$

(2,795

)

 

(1)

T he content databases were acquired as part of the Gracenote acquisition on February 1, 2017 . These databases represent metadata used in Gracenote’s Video, Music/Auto and Sports product offerings that is not easily replicated due to its quantity and the relationships needed to acquire the data. The estimated remaining useful life of these content databases is 12 to 16 years.

 

The amortization expense for the years ended December 31, 2017, 2016 and 2015 was $454 million, $425 million and $408 million, respectively. These amounts include amortization expense associated with computer software of $250 million, $232 million and $219 million for the years ended December 31, 2017, 2016 and 2015, respectively.

Certain of the trade names associated with Nielsen are deemed indefinite-lived intangible assets, as their associated Nielsen brand awareness and recognition has existed for over 50 years and the Company intends to continue to utilize these trade names. There are also no legal, regulatory, contractual, competitive, economic or other factors that may limit their estimated useful lives. Nielsen reconsiders the remaining estimated useful life of indefinite-lived intangible assets each reporting period.

The Company’s 2017, 2016 and 2015 annual assessments did not result in an impairment for any of its indefinite-lived intangible assets.

All other intangible assets are subject to amortization. Future amortization expense is estimated to be as follows:

 

(IN MILLIONS)

 

 

 

For the year ending December 31:

 

 

 

2018

$

487

 

2019

 

468

 

2020

 

419

 

2021

 

361

 

2022

 

257

 

Thereafter

 

1,164

 

Total

$

3,156

 

 

 

81


 

5 . Changes in and Reclassification out of Accumulated Other Comprehensive Loss by Component

The table below summarizes the changes in accumulated other comprehensive loss, net of tax, by component for the years ended December 31, 2017 and 2016, respectively.

 

 

Currency

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Translation

 

 

 

 

 

 

Post Employment

 

 

 

 

 

 

Adjustments

 

 

Cash Flow Hedges

 

 

Benefits

 

 

Total

 

(IN MILLIONS)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Balance December 31, 2016

$

(856

)

 

$

(1

)

 

$

(354

)

 

$

(1,211

)

Other comprehensive income before reclassifications

 

248

 

 

 

8

 

 

 

(3

)

 

 

253

 

Amounts reclassified from accumulated other comprehensive loss

$

 

 

$

3

 

 

$

17

 

 

 

20

 

Net current period other comprehensive income

 

248

 

 

 

11

 

 

 

14

 

 

 

273

 

Net current period other comprehensive income attributable to noncontrolling interest

 

2

 

 

 

 

 

 

 

 

 

2

 

Net current period other comprehensive income attributable to Nielsen stockholders

 

246

 

 

 

11

 

 

 

14

 

 

 

271

 

Balance December 31, 2017

$

(610

)

 

$

10

 

 

$

(340

)

 

$

(940

)

 

 

Currency

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Translation

 

 

 

 

 

 

Post Employment

 

 

 

 

 

 

Adjustments

 

 

Cash Flow Hedges

 

 

Benefits

 

 

Total

 

(IN MILLIONS)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Balance December 31, 2015

$

(767

)

 

$

(3

)

 

$

(289

)

 

$

(1,059

)

Other comprehensive loss before reclassifications

 

(94

)

 

 

(3

)

 

 

(77

)

 

 

(174

)

Amounts reclassified from accumulated other comprehensive loss

 

 

$

5

 

 

$

12

 

 

 

17

 

Net current period other comprehensive (loss)/income

 

(94

)

 

 

2

 

 

 

(65

)

 

 

(157

)

Net current period other comprehensive loss attributable to noncontrolling interest

 

(5

)

 

 

 

 

 

 

 

 

(5

)

Net current period other comprehensive (loss)/income attributable to Nielsen stockholders

 

(89

)

 

 

2

 

 

 

(65

)

 

 

(152

)

Balance December 31, 2016

$

(856

)

 

$

(1

)

 

$

(354

)

 

$

(1,211

)

 

The table below summarizes the reclassification of accumulated other comprehensive loss by component for the years ended December 31, 2017 and 2016, respectively.

 

 

 

Amount Reclassified from

 

 

 

 

 

Accumulated Other

 

 

 

(IN MILLIONS)

 

Comprehensive Loss

 

 

 

Details about Accumulated Other Comprehensive

 

 

 

 

 

 

 

 

 

Affected Line Item in the

 

 

Year Ended December 31,

 

 

Consolidated

Income components

 

2017

 

 

2016

 

 

Statement of Operations

Cash flow hedges

 

 

 

 

 

 

 

 

 

 

Interest rate contracts

 

$

5

 

 

$

7

 

 

Interest expense

 

 

 

(2

)

 

 

(2

)

 

Benefit for income taxes

 

 

$

3

 

 

$

5

 

 

Total, net of tax

Amortization of Post-Employment Benefits

 

 

 

 

 

 

 

 

 

 

Actuarial loss

 

$

19

 

 

$

17

 

 

(a)

 

 

 

(2

)

 

 

(5

)

 

Benefit for income taxes

 

 

$

17

 

 

$

12

 

 

Total, net of tax

Total reclassification for the period

 

$

20

 

 

$

17

 

 

Net of tax

 

(a)

This accumulated other comprehensive loss component is included in the computation of net periodic pension cost.

 

82


 

 

6. Property, Plant and Equipment

Property, plant and equipment are carried at historical cost less accumulated depreciation and impairment losses. Property, plant and equipment are depreciated on a straight-line basis over the estimated useful lives.

Nielsen is required to assess whether the value of our long-lived assets, including the Company’s buildings, improvements, technical and other equipment have been impaired whenever events or changes in circumstances indicate that the carrying amount of the assets might not be recoverable. Nielsen does not perform a periodic assessment of assets for impairment in the absence of such information or indicators. Conditions that would necessitate an impairment assessment include a significant decline in the observable market value of an asset, a significant change in the extent or manner in which an asset is used or a significant adverse change that would indicate that the carrying amount of an asset or group of assets is not recoverable. Recoverability of assets that are held and used is measured by comparing the sum of the future undiscounted cash flows expected to be derived from an asset (or a group of assets) to their carrying value. If the carrying value of the asset (or the group of assets) exceeds the sum of the future undiscounted cash flows, impairment is considered to exist. If impairment is considered to exist based on undiscounted cash flows, the impairment charge is measured using an estimation of the assets’ fair value, typically using a discounted cash flow method. The identification of impairment indicators, the estimation of future cash flows and the determination of fair values for assets (or groups of assets) requires Nielsen to make significant judgments concerning the identification and validation of impairment indicators, expected cash flows and applicable discount rates. These estimates are subject to revision as market conditions and our assessments change. There was no impairment or indicators of impairment noted in any period presented with respect to the Company’s finite long-lived assets.

The following tables summarizes the carrying value of our property, plant and equipment including the associated useful lives:

 

 

 

Estimated

 

December 31,

 

 

December 31,

 

(IN MILLIONS)

 

Useful Life

 

2017

 

 

2016

 

Land and buildings

 

25-50 years

 

$

371

 

 

$

335

 

Information and communication equipment

 

3-10 years

 

 

994

 

 

 

858

 

Furniture, equipment and other

 

3-10 years

 

 

121

 

 

 

103

 

 

 

 

 

 

1,486

 

 

 

1,296

 

Less accumulated depreciation and amortization

 

 

 

 

(1,004

)

 

 

(825

)

 

 

 

 

$

482

 

 

$

471

 

 

Depreciation and amortization expense from operations related to property, plant and equipment was $171 million, $165 million and $160 million for the years ended December 31, 2017, 2016 and 2015, respectively.

The above amounts include amortization expense on assets under capital leases and other financing obligations of $47 million, $37 million and $23 million for the years ended December 31, 2017, 2016 and 2015, respectively. Capital leases and other financing obligations are comprised primarily of land and buildings and information and communication equipment.

Gross and net book value of assets under capital leases were as follows:

 

(IN MILLIONS)

 

December 31, 2017

 

 

 

Gross Book Value

 

 

Accumulated  Depreciation

 

 

Net Book Value

 

Land and buildings

 

$

178

 

 

$

(75

)

 

$

103

 

Information and communication equipment

 

 

151

 

 

 

(84

)

 

 

67

 

 

 

$

329

 

 

$

(159

)

 

$

170

 

 

 

December 31, 2016

 

 

 

Gross Book Value

 

 

Accumulated  Depreciation

 

 

Net Book Value

 

Land and buildings

 

$

174

 

 

$

(69

)

 

$

105

 

Information and communication equipment

 

 

161

 

 

 

(72

)

 

 

89

 

 

 

$

335

 

 

$

(141

)

 

$

194

 

 

 

83


 

7 . Fair Value Measurements

Nielsen’s financial instruments include cash and cash equivalents, investments, long-term debt and derivative financial instruments. These financial instruments potentially subject Nielsen to concentrations of credit risk. To minimize the risk of credit loss, these financial instruments are primarily held with acknowledged financial institutions. The carrying value of Nielsen’s financial instruments approximate fair value, except for differences with respect to long-term, fixed and variable-rate debt and certain differences relating to investments accounted for at cost. The fair value of financial instruments is generally determined by reference to market values resulting from trading on a national securities exchange or in an over-the-counter market. In cases where quoted market prices are not available, fair value is based on estimates using present value or other valuation techniques. Cash equivalents have original maturities of three months or less.

In addition, the Company has accounts receivable that are not collateralized. The Buy and Watch segments service high quality clients dispersed across many geographic areas. The Company analyzes the aging of accounts receivable, historical bad debts, customer creditworthiness and current economic trends in determining the allowance for doubtful accounts.

Investments include available-for-sale securities carried at fair value, or at cost if not publicly traded, investments in affiliates, and a trading asset portfolio maintained to generate returns to offset changes in certain liabilities related to deferred compensation arrangements. For the available-for-sale securities, any unrealized holding gains and losses, net of deferred income taxes, are excluded from operating results and are recognized in stockholders’ equity as a component of accumulated other comprehensive income/(loss) net, until realized. Nielsen assesses declines in the value of individual investments to determine whether such decline is other than temporary and thus the investment is impaired by considering available evidence. No impairment charge was recorded for the years ended December 31, 2017, 2016 and 2015.

 

Fair value is defined as the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. When determining fair value, the Company considers the principal or most advantageous market in which the Company would transact, and also considers assumptions that market participants would use when pricing the asset or liability, such as inherent risk, transfer restrictions, and risk of non-performance.

There are three levels of inputs that may be used to measure fair value:

 

Level 1:

  

Quoted market prices available in active markets for identical assets or liabilities as of the reporting date.

 

Level 2:

  

 

Pricing inputs other than quoted prices in active markets included in Level 1, which are either directly or indirectly observable as of the reporting date.

 

Level 3:

  

 

Pricing inputs that are generally unobservable and may not be corroborated by market data.

Financial Assets and Liabilities Measured on a Recurring Basis

The Company’s financial assets and liabilities are measured and recorded at fair value, except for equity method investments, cost method investments, and long-term debt. Financial assets and liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurements. The Company’s assessment of the significance of a particular input to the fair value measurements requires judgment, and may affect the valuation of the assets and liabilities being measured and their placement within the fair value hierarchy.

The following table summarizes the valuation of the Company’s material financial assets and liabilities measured at fair value on a recurring basis as of December 31, 2017 and 2016:

 

 

 

December 31,

 

 

 

 

 

 

 

 

 

 

 

(IN MILLIONS)

 

2017

 

 

Level 1

 

 

Level 2

 

 

Level 3

Assets:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Plan assets for deferred compensation (1)

 

$

33

 

 

 

33

 

 

 

 

Investment in mutual funds (2)

 

 

2

 

 

 

2

 

 

 

 

Interest rate swap arrangements (3)

 

 

17

 

 

 

 

 

17

 

 

Total

 

$

52

 

 

$

35

 

 

$

17

 

 

Liabilities:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interest rate swap arrangements (3)

 

 

 

 

 

 

 

 

 

Deferred compensation liabilities (4)

 

 

33

 

 

 

33

 

 

 

 

Total

 

 

33

 

 

$

33

 

 

 

 

 

 

 

84


 

 

 

 

 

December 31,

 

 

 

 

 

 

 

 

 

 

 

 

 

2016

 

 

Level 1

 

 

Level 2

 

 

Level 3

Assets:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Plan assets for deferred compensation (1)

 

 

32

 

 

 

32

 

 

 

 

Investment in mutual funds (2)

 

 

2

 

 

 

2

 

 

 

 

Interest rate swap arrangements (3)

 

 

3

 

 

 

 

 

3

 

 

Total

 

$

37

 

 

$

34

 

 

3

 

 

Liabilities:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interest rate swap arrangements (3)

 

$

5

 

 

 

 

 

5

 

 

Deferred compensation liabilities (4)

 

 

32

 

 

 

32

 

 

 

 

Total

 

$

37

 

 

$

32

 

 

 

5

 

 

 

(1)

Plan assets are comprised of investments in mutual funds, which are intended to fund liabilities arising from deferred compensation plans. These investments are carried at fair value, which is based on quoted market prices at period end in active markets. These investments are classified as trading securities with any gains or losses resulting from changes in fair value recorded in other income/(expense), net in the consolidated statements of operations.

(2)

Investments in mutual funds are money-market accounts held with the intention of funding certain specific retirement plans.

(3)

Derivative financial instruments include interest rate swap arrangements recorded at fair value based on externally-developed valuation models that use readily observable market parameters and the consideration of counterparty risk.

(4)

The Company offers certain employees the opportunity to participate in a deferred compensation plan. A participant’s deferrals are invested in a variety of participant directed stock and bond mutual funds and are classified as trading securities. Changes in the fair value of these securities are measured using quoted prices in active markets based on the market price per unit multiplied by the number of units held exclusive of any transaction costs. A corresponding adjustment for changes in fair value of the trading securities is also reflected in the changes in fair value of the deferred compensation obligation.

 

Derivative Financial Instruments

Nielsen uses interest rate swap derivative instruments principally to manage the risk that changes in interest rates will affect the cash flows of its underlying debt obligations.

To qualify for hedge accounting, the hedging relationship must meet several conditions with respect to documentation, probability of occurrence, hedge effectiveness and reliability of measurement. Nielsen documents the relationship between hedging instruments and hedged items, as well as its risk management objective and strategy for undertaking various hedge transactions as well as the hedge effectiveness assessment, both at the hedge inception and on an ongoing basis. Nielsen recognizes all derivatives at fair value either as assets or liabilities in the consolidated balance sheets and changes in the fair values of such instruments are recognized currently in earnings unless specific hedge accounting criteria are met. If specific cash flow hedge accounting criteria are met, Nielsen recognizes the changes in fair value of these instruments in accumulated other comprehensive income/(loss).

Nielsen manages exposure to possible defaults on derivative financial instruments by monitoring the concentration of risk that Nielsen has with any individual bank and through the use of minimum credit quality standards for all counterparties. Nielsen does not require collateral or other security in relation to derivative financial instruments. A derivative contract entered into between Nielsen or certain of its subsidiaries and a counterparty that was also a lender under Nielsen’s senior secured credit facilities at the time the derivative contract was entered into is guaranteed under the senior secured credit facilities by Nielsen and certain of its subsidiaries (see Note 10 - Long-term Debt and Other Financing Arrangements for more information). Since it is Nielsen’s policy to only enter into derivative contracts with banks of internationally acknowledged standing, Nielsen considers the counterparty risk to be remote.

It is Nielsen’s policy to have an International Swaps and Derivatives Association (“ISDA”) Master Agreement established with every bank with which it has entered into any derivative contract. Under each of these ISDA Master Agreements, Nielsen agrees to settle only the net amount of the combined market values of all derivative contracts outstanding with any one counterparty should that counterparty default. Certain of the ISDA Master Agreements contain cross-default provisions where if the Company either defaults in payment obligations under its credit facility or if such obligations are accelerated by the lenders, then the Company could also be declared in default on its derivative obligations. At December 31, 2017, Nielsen had no material exposure to potential economic losses due to counterparty credit default risk or cross-default risk on its derivative financial instruments.

85


 

Interest Rate Risk

Nielsen is exposed to cash flow interest rate risk on the floating-rate U.S. Dollar and Euro Term Loans, and uses floating-to-fixed interest rate swaps to hedge this exposure. For these derivatives, Nielsen reports the after-tax gain or loss from the effective portion of the hedge as a component of accumulated other comprehensive income/(loss) and reclassifies it into earnings in the same period or periods in which the hedged transaction affects earnings, and within the same income statement line item as the impact of the hedged transaction.

In August 2017, the Company entered into $250 million in aggregate notional amount of a four-year forward interest rate swap agreement with a starting date of October 10, 2017. This agreement fixes the LIBOR-related portion of interest rates of a corresponding amount of the Company’s variable-rate debt at an average rate of 1.60%. This derivative has been designated as an interest rate cash flow hedge.

In July 2017, the Company entered into $250 million in aggregate notional amount of a three-year forward interest rate swap agreement with a starting date of October 10, 2017. This agreement fixes the LIBOR-related portion of interest rates of a corresponding amount of the Company’s variable-rate debt at an average rate of 1.66%. This derivative has been designated as an interest rate cash flow hedge.

In April 2017, the Company entered into $250 million in aggregate notional amount of a three-year forward interest rate swap agreement with a starting date of July 10, 2017. This agreement fixes the LIBOR-related portion of interest rates of a corresponding amount of the Company’s variable-rate debt at an average rate of 1.63%. This derivative has been designated as an interest rate cash flow hedge.

In March 2017, the Company entered into $250 million in aggregate notional amount of a five-year forward interest rate swap agreement with a starting date of July 10, 2017. This agreement fixes the LIBOR-related portion of interest rates of a corresponding amount of the Company’s variable-rate debt at an average rate of 2.00%. This derivative has been designated as an interest rate cash flow hedge.

In February 2017, the Company entered into $250 million in aggregate notional amount of a three-year forward interest rate swap agreement with a starting date of July 10, 2017. This agreement fixes the LIBOR-related portion of interest rates of a corresponding amount of the Company’s variable-rate debt at an average rate of 1.73%. This derivative has been designated as an interest rate cash flow hedge.

In June 2016, the company entered into $250 million in aggregate notional amount of a three-year forward interest rate swap agreement with a starting date of June 9, 2016. This agreement fixes the LIBOR-related portion of interest rates of a corresponding amount of the Company’s variable-rate debt at an average rate of 0.86%. This derivative has been designated as an interest rate cash flow hedge.

 

In July 2015, the Company entered into a $150 million in notional amount of three-year forward interest rate swap agreement with a starting date in July 2016. This agreement fixes the LIBOR-related portion of the interest rates of a corresponding amount of the Company’s variable-rate debt at an average rate of 1.62%. This derivative instrument has been designated as an interest rate cash flow hedge.

In April 2015, the Company entered into a $150 million in notional amount of three-year forward interest rate swap agreement with a starting date in April 2016. This agreement fixes the LIBOR-related portion of the interest rates of a corresponding amount of the Company’s variable-rate debt at an average rate of 1.40%. This derivative instrument has been designated as an interest rate cash flow hedge.

In November 2014, the Company entered into $250 million in aggregate notional amount of a two-year forward interest rate swap agreement with a starting date in May, 2016. This agreement fixes the LIBOR-related portion of interest rates of a corresponding amount of the Company’s variable-rate debt at an average rate of 1.78%. This derivative has been designated as an interest rate cash flow hedge.

86


 

As of December 31, 2017 the Company had the following outstanding interest rate swaps utilized in the management of its interest rate risk:

 

 

Notional Amount

 

 

Maturity Date

 

Currency

Interest rate swaps designated as hedging instruments

 

 

 

 

 

 

 

US Dollar term loan floating-to-fixed rate swaps

$

250,000,000

 

 

May 2018

 

US Dollar

US Dollar term loan floating-to-fixed rate swaps

$

150,000,000

 

 

April 2019

 

US Dollar

US Dollar term loan floating-to-fixed rate swaps

$

250,000,000

 

 

June 2019

 

US Dollar

US Dollar term loan floating-to-fixed rate swaps

$

150,000,000

 

 

July 2019

 

US Dollar

US Dollar term loan floating-to-fixed rate swaps

$

250,000,000

 

 

July 2020

 

US Dollar

US Dollar term loan floating-to-fixed rate swaps

$

250,000,000

 

 

July 2020

 

US Dollar

US Dollar term loan floating-to-fixed rate swaps

$

250,000,000

 

 

October 2020

 

US Dollar

US Dollar term loan floating-to-fixed rate swaps

$

250,000,000

 

 

October 2021

 

US Dollar

US Dollar term loan floating-to-fixed rate swaps

$

250,000,000

 

 

July 2022

 

US Dollar

 

The effect of cash flow hedge accounting on the consolidated statement of operations for the years ended December 31, 2017 and 2016:

 

 

 

Interest Expense

 

 

 

 

Year Ended December 31,

 

 

(IN MILLIONS)

 

2017

 

 

2016

 

2015

 

 

Interest expense- (Location in the consolidated statement of operations in which the effects of cash flow hedges are recorded)

 

$

374

 

 

$

333

 

$

311

 

 

Amount of loss reclassified from accumulated other comprehensive income into income, net of tax

 

$

3

 

 

$

5

 

$

7

 

 

Amount of loss reclassified from accumulated other comprehensive income into income as a result that a forecasted transaction is no longer probable of occurring, net of tax

 

$

 

 

$

 

$

 

 

 

Nielsen expects to recognize approximately $3 million of net pre-tax losses from accumulated other comprehensive loss to interest expense in the next 12 months associated with its interest-related derivative financial instruments.

 

Foreign Currency Exchange Risk

During the years ended December 31, 2017 and 2016, Nielsen recorded a net gain of zero and $1 million respectively, associated with foreign currency derivative financial instruments within foreign currency exchange transactions losses, net in Nielsen’s consolidated statements of operations.  As of December 31, 2017 and 2016, the notional amounts of the outstanding foreign currency derivative financial instruments were $74 million and $77 million, respectively.

See Note 10 – “Long-term Debt and Other Financing Arrangements” for more information on the long-term debt transactions referenced in this note.

Fair Values of Derivative Instruments in the Consolidated Balance Sheets

The fair values of the Company’s derivative instruments as of December 31, 2017 and 2016 were as follows:

 

 

 

 

December 31, 2017

December 31, 2016

 

 

 

 

 

 

Accounts Payable

 

 

 

 

 

 

 

 

Accounts

Payable

 

 

 

 

 

Derivatives Designated as Hedging

Instruments

 

 

Other Non-

Current

 

and Other

Current

 

 

Other Non-

Current

 

 

Other Non-

Current

 

 

and Other

Current

 

 

Other Non-

Current

 

(IN MILLIONS)

 

 

Assets

 

Liabilities

 

 

Liabilities

 

Assets

 

 

Liabilities

 

 

Liabilities

 

Interest rate swaps

 

 

$

17

 

$

 

$

 

$

3

 

 

$

1

 

 

$

4

 

 

87


 

Derivatives in Cash Flow Hedging Relationships

The pre-tax effect of derivative instruments in cash flow hedging relationships for the years ended December 31, 2017, 2016 and 2015 was as follows (amounts in millions):

 

 

 

Amount of (Gain)/Loss

 

 

 

 

Amount of Loss

 

 

 

Recognized in OCI

 

 

Location of Loss

 

Reclassified from OCI

 

 

 

on Derivatives

 

 

Reclassified from OCI

 

into Income

 

Derivatives in Cash Flow

 

(Effective Portion)

 

 

into Income

 

(Effective Portion)

 

Hedging Relationships

 

December 31,

 

 

(Effective Portion)

 

December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

 

2015

 

 

 

 

2017

 

 

2016

 

 

2015

 

Interest rate swaps

 

$

(13

)

 

$

3

 

 

$

14

 

 

Interest expense

 

$

5

 

 

$

7

 

 

$

12

 

 

Assets and Liabilities Measured at Fair Value on a Nonrecurring Basis

The Company is required, on a nonrecurring basis, to adjust the carrying value for certain assets using fair value measurements. The Company’s equity method investments, cost method investments, and non-financial assets, such as goodwill, intangible assets, and property, plant and equipment, are measured at fair value when there is an indicator of impairment and recorded at fair value only when an impairment charge is recognized.

The Company did not measure any material non-financial assets or liabilities at fair value during the years ended December 31, 2017 or 2016.

 

 

8. Restructuring Activities

Restructuring charges primarily relate to employee separation packages. The amounts are calculated based on salary levels and past service periods. Severance costs are generally charged to earnings when planned employee terminations are approved.

A summary of the changes in the liabilities for restructuring activities is provided below:

 

 

 

Total

 

(IN MILLIONS)

 

Initiatives

 

Balance at December 31, 2014

 

$

72

 

Charges

 

 

51

 

Non cash charges and other adjustments

 

 

(8

)

Payments

 

 

(77

)

Balance at December 31, 2015

 

 

38

 

Charges

 

 

105

 

Non cash charges and other adjustments

 

 

(1

)

Payments

 

 

(69

)

Balance at December 31, 2016

 

 

73

 

Charges

 

 

80

 

Non cash charges and other adjustments

 

 

2

 

Payments

 

 

(97

)

Balance at December 31, 2017

 

$

58

 

 

Of the $58 million in remaining liabilities for restructuring actions, $43 million is expected to be paid within one year and is classified as a current liability within the consolidated financial statements as of December 31, 2017.

Productivity Initiatives  

The Company recorded $80   million in restructuring charges primarily relating to employee severance associated with productivity initiatives and contract termination costs during the year ended December 31, 2017.

The Company recorded $105   million in restructuring charges primarily relating to employee severance associated with productivity initiatives and contract termination costs during the year ended December 31, 2016.

88


 

The Company recorded $51 million in restructuring charges primarily relating to employee severance associated with productivity initiatives during the year ended December 31, 2015.

 

 

9. Pensions and Other Post-Retirement Benefits

Nielsen sponsors both funded and unfunded defined benefit pension plans (the “Pension Plans”) and post-retirement medical plans for some if its employees in the Netherlands, the United States and other international locations. Pension costs, in respect of defined benefit pension plans, primarily represent the increase in the actuarial present value of the obligation for pension benefits based on employee service during the year and the interest on this obligation in respect of employee service in previous years, net of the expected return on plan assets. Differences between this expected return and the actual return on these plan assets and actuarial changes are not recognized in the statement of operations, unless the accumulated differences and changes exceed a certain threshold. Nielsen recognizes obligations for contributions to defined contribution pension plans as expenses in the statement of operations as they are incurred.

The determination of benefit obligations and expenses is based on actuarial models. In order to measure benefit costs and obligations using these models, critical assumptions are made with regard to the discount rate, the expected return on plan assets and the assumed rate of compensation increases. Nielsen provides retiree medical benefits to a limited number of participants in the U.S. Therefore, retiree medical care cost trend rates are not a significant driver of our post retirement costs. Management reviews these critical assumptions at least annually. Other assumptions involve demographic factors such as turnover, retirement and mortality rates. Management reviews these assumptions periodically and updates them as necessary.

The discount rate is the rate at which the benefit obligations could be effectively settled. For Nielsen’s U.S. plans, the discount rate is based on a bond portfolio that includes only long-term bonds with an Aa rating, or equivalent, from a major rating agency. For the Dutch and other non-U.S. plans, the discount rate is set by reference to market yields on high-quality corporate bonds. Nielsen believes the timing and amount of cash flows related to the bonds in these portfolios are expected to match the estimated payment benefit streams of our plans.

Effective January 1, 2016, the Company changed its approach to calculating the discount rate for its retirement benefit pension plans from a weighted-average yield curve approach to a spot-rate approach. Under the spot-rate approach, the Company uses individual spot rates along the yield curve that correspond with the timing of each future cash outflow for benefit payments in order to calculate interest cost and service cost within net periodic benefit costs. The spot-rate approach represents a more precise measurement of interest and service cost. The new approach represents a change in accounting estimate that is inseparable from a change in accounting principle and accordingly is accounted for prospectively.

To determine the expected long-term rate of return on pension plan assets, Nielsen considers, for each country, the structure of the asset portfolio and the expected rates of return for each of the components. For Nielsen’s U.S. plans, a 50 basis point decrease in the expected return on assets would increase pension expense on our principal plans by approximately $1 million per year. A similar 50 basis point decrease in the expected return on assets would increase pension expense on the Company’s principal Dutch plans by approximately $3 million per year. The Company assumed that the weighted-averages of long-term returns on our pension plans were 4.6% for the year ended December 31, 2017, 5.1% for the year ended December 31, 2016 and 6.0% for the year ended December 31, 2015. The expected long-term rate of return is applied to the fair value of pension plan assets. The actual return on plan assets will vary year to year from this assumption. Although the actual return on plan assets will vary from year to year, it is appropriate to use long-term expected forecasts in selecting Nielsen’s expected return on plan assets. As such, there can be no assurance that the Company’s actual return on plan assets will approximate the long-term expected forecasts.

 

89


 

A summary of the activity for the Pension Plans follows:

 

 

 

Year Ended December 31, 2017

 

 

 

The

 

 

United

 

 

 

 

 

 

 

 

 

(IN MILLIONS)

 

Netherlands

 

 

States

 

 

Other

 

 

Total

 

Change in projected benefit obligation

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Benefit obligation at beginning of period

 

$

669

 

 

$

344

 

 

$

629

 

 

$

1,642

 

Service cost

 

 

5

 

 

 

 

 

8

 

 

 

13

 

Interest cost

 

 

9

 

 

 

12

 

 

 

13

 

 

 

34

 

Plan participants’ contributions

 

1

 

 

 

 

 

1

 

 

 

2

 

Actuarial loss (gain)

 

 

   (21)

 

 

 

27

 

 

 

 

 

 

6

 

Benefits paid

 

 

(30

)

 

 

(13

)

 

 

(23

)

 

 

(66

)

Expenses paid

 

 

(1

)

 

 

 

 

(1

)

 

 

(2

)

Premiums paid

 

 

 

 

 

 

(1

)

 

 

(1

)

Settlements

 

 

 

 

 

 

(6

)

 

 

(6

)

Effect of foreign currency translation

 

 

92

 

 

 

 

 

58

 

 

 

150

 

Benefit obligation at end of period

 

 

724

 

 

 

370

 

 

 

678

 

 

 

1,772

 

Change in plan assets

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Fair value of plan assets at beginning of period

 

 

625

 

 

 

233

 

 

 

507

 

 

 

1,365

 

Actual return on plan assets

 

 

32

 

 

 

37

 

 

 

40

 

 

 

109

 

Employer contributions

 

 

3

 

 

3

 

 

 

15

 

 

 

21

 

Plan participants’ contributions

 

1

 

 

 

 

 

1

 

 

 

2

 

Benefits paid

 

 

(30

)

 

 

(13

)

 

 

(23

)

 

 

(66

)

Expenses paid

 

 

(1

)

 

 

 

 

(1

)

 

 

(2

)

Premiums paid

 

 

 

 

 

 

(1

)

 

 

(1

)

Settlements

 

 

 

 

 

 

(6

)

 

 

(6

)

Effect of foreign currency translation

 

 

88

 

 

 

 

 

49

 

 

 

137

 

Fair value of plan assets at end of period

 

 

718

 

 

 

260

 

 

 

581

 

 

 

1,559

 

Funded status

 

$

(6)

 

 

$

(110

)

 

$

(97

)

 

$

(213

)

Amounts recognized in the Consolidated Balance Sheets

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pension assets included in other non-current assets

 

 

 

 

 

 

23

 

 

 

23

 

Current liabilities

 

 

 

 

 

 

 

(2

)

 

 

(2

)

Accrued benefit liability included in other non-current liabilities

 

 

(6)

 

 

 

(110

)

 

 

(118

)

 

 

(234

)

Net amount recognized

 

$

(6

)

 

$

(110

)

 

$

(97

)

 

$

(213

)

Amounts recognized in Other Comprehensive Income/(Loss), before tax

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net (gain)/loss

 

$

(3)

 

 

$

7

 

 

$

(6)

 

 

$

(2)

 

Settlement loss

 

 

 

 

 

 

 

 

(1

)

 

 

(1)

 

Amortization of net loss

 

 

(7

)

 

 

(6

)

 

 

(5

)

 

 

(18)

 

Total recognized in other comprehensive income/(loss)

 

$

(10)

 

 

$

1

 

 

$

(12)

 

 

$

(21)

 

Amounts not yet reflected in net periodic benefit cost and included in Accumulated Other Comprehensive Income/(Loss), before tax

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Unrecognized losses

 

$

185

 

 

$

113

 

 

$

132

 

 

$

430

 

90


 

 

 

 

Year Ended December 31, 2016

 

 

 

The

 

 

United

 

 

 

 

 

 

 

 

 

(IN MILLIONS)

 

Netherlands

 

 

States

 

 

Other

 

 

Total

 

Change in projected benefit obligation

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Benefit obligation at beginning of period

 

$

639

 

 

$

334

 

 

$

616

 

 

$

1,589

 

Service cost

 

 

5

 

 

 

 

 

9

 

 

 

14

 

Interest cost

 

 

11

 

 

 

13

 

 

 

16

 

 

 

40

 

Plan participants’ contributions

 

1

 

 

 

 

 

1

 

 

 

2

 

Actuarial losses

 

 

67

 

 

 

10

 

 

 

83

 

 

 

160

 

Benefits paid

 

 

(30

)

 

 

(13

)

 

 

(17

)

 

 

(60

)

Expenses paid

 

 

(1

)

 

 

 

 

(2

)

 

 

(3

)

Premiums paid

 

 

 

 

 

 

(1

)

 

 

(1

)

Curtailments

 

 

 

 

 

 

(5

)

 

 

(5

)

Settlements

 

 

 

 

 

 

(8

)

 

 

(8

)

Effect of foreign currency translation

 

 

(23

)

 

 

 

 

(63

)

 

 

(86

)

Benefit obligation at end of period

 

 

669

 

 

 

344

 

 

 

629

 

 

 

1,642

 

Change in plan assets

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Fair value of plan assets at beginning of period

 

 

622

 

 

 

231

 

 

 

531

 

 

 

1,384

 

Actual return on plan assets

 

 

42

 

 

 

14

 

 

 

40

 

 

 

96

 

Employer contributions

 

 

7

 

 

1

 

 

 

14

 

 

 

22

 

Plan participants’ contributions

 

1

 

 

 

 

 

1

 

 

 

2

 

Benefits paid

 

 

(30

)

 

 

(13

)

 

 

(17

)

 

 

(60

)

Expenses paid

 

 

(1

)

 

 

 

 

(2

)

 

 

(3

)

Premiums paid

 

 

 

 

 

 

(1

)

 

 

(1

)

Settlements

 

 

 

 

 

 

(8

)

 

 

(8

)

Insurance

 

4

 

 

 

 

 

 

 

 

4

 

Effect of foreign currency translation

 

 

(20

)

 

 

 

 

(51

)

 

 

(71

)

Fair value of plan assets at end of period

 

 

625

 

 

 

233

 

 

 

507

 

 

 

1,365

 

Funded status

 

$

(44

)

 

$

(111

)

 

$

(122

)

 

$

(277

)

Amounts recognized in the Consolidated Balance Sheets

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pension assets included in other non-current assets

 

 

 

 

 

 

21

 

 

 

21

 

Current liabilities

 

 

 

 

 

 

 

(2

)

 

 

(2

)

Accrued benefit liability included in other non-current liabilities

 

 

(44

)

 

 

(111

)

 

 

(141

)

 

 

(296

)

Net amount recognized

 

$

(44

)

 

$

(111

)

 

$

(122

)

 

$

(277

)

Amounts recognized in Other Comprehensive Income/(Loss), before tax

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net loss

 

$

39

 

 

$

13

 

 

$

50

 

 

$

102

 

Settlement loss

 

 

 

 

 

 

 

 

(2

)

 

 

(2

)

Amortization of net loss

 

 

(5

)

 

 

(6

)

 

 

(4

)

 

 

(15

)

Total recognized in other comprehensive income/(loss)

 

$

34

 

 

$

7

 

 

$

44

 

 

$

85

 

Amounts not yet reflected in net periodic benefit cost and included in Accumulated Other Comprehensive Income/(Loss), before tax

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Unrecognized losses

 

$

195

 

 

$

112

 

 

$

144

 

 

$

451

 

 

The total accumulated benefit obligation and minimum liability changes for the Pension Plans were as follows:

 

 

 

Year Ended

 

 

Year Ended

 

 

Year Ended

 

 

 

December 31,

 

 

December 31,

 

 

December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

 

2015

 

Accumulated benefit obligation.

 

$

1,750

 

 

$

1,622

 

 

$

1,548

 

91


 

 

 

 

Pension Plans with Accumulated

 

 

 

Benefit Obligation in Excess of Plan

 

 

 

Assets at December 31, 2017

 

 

 

The

 

 

United

 

 

 

 

 

 

 

 

 

(IN MILLIONS)

 

Netherlands

 

 

States

 

 

Other

 

 

Total

 

Projected benefit obligation

 

$

80

 

 

$

370

 

 

$

560

 

 

$

1,010

 

Accumulated benefit obligation

 

 

80

 

 

 

370

 

 

 

542

 

 

 

992

 

Fair value of plan assets

 

 

76

 

 

 

260

 

 

 

440

 

 

 

776

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pension Plans with Projected

 

 

 

Benefit Obligation in Excess of Plan

 

 

 

Assets at December 31, 2017

 

 

 

The

 

 

United

 

 

 

 

 

 

 

 

 

(IN MILLIONS)

 

Netherlands

 

 

States

 

 

Other

 

 

Total

 

Projected benefit obligation

 

$

724

 

 

$

370

 

 

$

560

 

 

$

1,654

 

Accumulated benefit obligation

 

 

721

 

 

 

370

 

 

 

541

 

 

 

1,632

 

Fair value of plan assets

 

 

718

 

 

 

260

 

 

 

440

 

 

 

1,418

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pension Plans with Accumulated

 

 

 

Benefit Obligation in Excess of Plan

 

 

 

Assets at December 31, 2016

 

 

 

The

 

 

United

 

 

 

 

 

 

 

 

 

(IN MILLIONS)

 

Netherlands

 

 

States

 

 

Other

 

 

Total

 

Projected benefit obligation

 

$

669

 

 

$

344

 

 

$

528

 

 

$

1,541

 

Accumulated benefit obligation

 

 

668

 

 

 

344

 

 

 

511

 

 

 

1,523

 

Fair value of plan assets

 

 

625

 

 

 

233

 

 

 

386

 

 

 

1,244

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pension Plans with Projected

 

 

 

Benefit Obligation in Excess of Plan

 

 

 

Assets at December 31, 2016

 

 

 

The

 

 

United

 

 

 

 

 

 

 

 

 

(IN MILLIONS)

 

Netherlands

 

 

States

 

 

Other

 

 

Total

 

Projected benefit obligation

 

$

669

 

 

$

344

 

 

$

528

 

 

$

1,541

 

Accumulated benefit obligation

 

 

668

 

 

 

344

 

 

 

511

 

 

 

1,523

 

Fair value of plan assets

 

 

625

 

 

 

233

 

 

 

386

 

 

 

1,244

 

 

92


 

Net periodic benefit cost for the years ended December 31, 2017, 2016 and 2015, respectively, includes the following components:

 

 

 

Net Periodic Pension Costs

 

 

 

The

 

 

United

 

 

 

 

 

 

 

 

 

(IN MILLIONS)

 

Netherlands

 

 

States

 

 

Other

 

 

Total

 

Year ended December 31, 2017

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Service cost

 

$

5

 

 

$

 

 

$

8

 

 

$

13

 

Interest cost

 

 

9

 

 

 

12

 

 

 

13

 

 

 

34

 

Expected return on plan assets

 

 

(24

)

 

 

(17

)

 

 

(22

)

 

 

(63

)

Settlement loss recognized

 

 

 

 

 

 

 

 

1

 

 

 

1

 

Amortization of prior service costs

 

 

 

 

 

 

 

 

(1

)

 

 

(1

)

Amortization of net loss

 

 

7

 

 

 

6

 

 

 

5

 

 

 

18

 

Net periodic pension cost

 

$

(3

 

 

1

 

 

 

4

 

 

 

2

 

Year ended December 31, 2016

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Service cost

 

$

5

 

 

$

 

 

$

9

 

 

$

14

 

Interest cost

 

 

11

 

 

 

13

 

 

 

16

 

 

 

40

 

Expected return on plan assets

 

 

(26

)

 

 

(18

)

 

 

(25

)

 

 

(69

)

Curtailment gain recognized

 

 

 

 

 

 

 

 

(1

)

 

 

(1

)

Settlement loss recognized

 

 

 

 

 

 

 

 

2

 

 

 

2

 

Amortization of net loss

 

 

5

 

 

 

6

 

 

 

4

 

 

 

15

 

Net periodic pension cost

 

$

(5

 

 

1

 

 

 

5

 

 

 

1

 

Year ended December 31, 2015

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Service cost

 

$

4

 

 

$

 

 

$

13

 

 

$

17

 

Interest cost

 

 

14

 

 

 

16

 

 

 

20

 

 

 

50

 

Expected return on plan assets

 

 

(30

)

 

 

(21

)

 

 

(31

)

 

 

(82

)

Settlement loss recognized

 

 

 

 

 

14

 

 

 

1

 

 

 

15

 

Amortization of prior service costs

 

 

 

 

 

 

 

 

(1

)

 

 

(1

)

Amortization of net loss

 

 

8

 

 

 

7

 

 

 

8

 

 

 

23

 

Net periodic pension cost

 

$

(4

)

 

$

16

 

 

$

10

 

 

$

22

 

 

The settlement loss of $1 million in 2017 resulted primarily from settling benefit liabilities in Canada and Switzerland. The settlement loss of $2 million in 2016 resulted primarily from settling certain retiree liabilities in Germany.   

The deferred loss included as a component of accumulated other comprehensive income/(loss) that is expected to be recognized as a component of net periodic benefit cost during 2017 is as follows:

 

 

 

The

Netherlands

 

 

United

States

 

 

Other

 

 

Total

 

Net actuarial loss

 

$

(6

)

 

$

(9

)

 

$

(9

)

 

$

(24

 

Actuarial gains and losses are amortized over the average remaining service lives for plans with active participants, and over the average remaining lives for legacy plans with no active participants.

The weighted average assumptions underlying the pension computations were as follows:

 

 

 

Year Ended December 31,

 

 

2017

 

2016

 

2015

 

 

NL

US

Other

 

NL

US

Other

 

NL

US

Other

Pension benefit obligation:

 

 

 

 

 

 

 

 

 

 

 

 

—discount rate

 

1.9%

3.7%

2.3%

 

1.8%

4.4%

2.3%

 

2.4%

4.6%

3.2%

—rate of compensation increase

 

1.8%

1.1%

 

1.8%

1.1%

 

1.8%

2.5%

Net periodic pension costs:

 

 

 

 

 

 

 

 

 

 

 

 

—discount rate

 

1.8%

4.4%

2.3%

 

2.4%

4.6%

3.2%

 

2.0%

4.3%

3.0%

—rate of compensation increase

 

3.8%

1.1%

 

1.8%

2.5%

 

2.3%

2.8%

—expected long-term return on plan assets

 

3.8%

7.0%

4.4%

 

4.2%

7.3%

5.3%

 

5.2%

7.5%

6.2%

 

93


 

The assumptions for the expected return on plan assets for the Pension Plans were based on a review of the historical returns of the asset classes in which the assets of the Pension Plans are invested and long-term economic forecast for the type of investments held by the plans.  The historical returns on these asset classes were weighted based on the expected long-term allocation of the assets of the Pension Plans .

Nielsen’s pension plans’ weighted average asset allocations by asset category are as follows:

 

 

 

The

 

 

United

 

 

 

 

 

 

 

 

 

 

 

Netherlands

 

 

States

 

 

Other

 

 

Total

 

At December 31, 2017

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Equity securities

 

 

27

%

 

 

55

%

 

 

45

%

 

 

37

%

Fixed income securities

 

 

56

 

 

 

44

 

 

 

31

 

 

 

47

 

Other

 

 

17

 

 

 

1

 

 

 

24

 

 

 

16

 

Total

 

 

100

%

 

 

100

%

 

 

100

%

 

 

100

%

At December 31, 2016

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Equity securities

 

 

25

%

 

 

55

%

 

 

34

%

 

 

34

%

Fixed income securities

 

 

57

 

 

 

44

 

 

 

37

 

 

 

47

 

Other

 

 

18

 

 

 

1

 

 

 

29

 

 

 

19

 

Total

 

 

100

%

 

 

100

%

 

 

100

%

 

 

100

%

 

No Nielsen shares are held by the Pension Plans.

Nielsen’s primary objective with regard to the investment of the Pension Plans’ assets is to ensure that in each individual plan, sufficient funds are available to satisfy future benefit obligations. For this purpose, asset and liability management studies are made periodically at each pension fund. For each of the Pension Plans, an appropriate mix is determined on the basis of the outcome of these studies, taking into account the national rules and regulations. The overall target asset allocation among all plans for 2017 was 36% equity securities and 49% long-term interest-earning investments (debt or fixed income securities), and 15% other investments.

Equity securities primarily include investments in U.S. and non U.S. companies. Fixed income securities include corporate bonds of companies from diversified industries and mortgage-backed securities. Insurance contracts are categorized as level 3 and are valued based on contractual terms.

Assets at fair value (See Note 7 – “Fair Value Measurements” for additional information on fair value measurement and the underlying fair value hierarchy) as of December 31, 2017 and 2016 are as follows:

Our fair value hierarchy shown below excludes investments using the NAV per share practical expedient. Application of the NAV per share practical expedient coincided with the change in investment management for one of the Company’s Pension Plans during 2016.

 

(IN MILLIONS)

 

December 31, 2017

 

 

December 31, 2016

 

Asset Category

 

Level 1

 

 

Level 2

 

 

Level 3

 

 

Total

 

 

Level 1

 

 

Level 2

 

 

Level 3

 

 

Total

 

Cash and equivalents

 

$

8

 

 

$

 

 

$

 

 

$

8

 

 

$

19

 

 

$

 

 

$

 

 

$

19

 

Equity securities – U.S.

 

 

60

 

 

 

12

 

 

 

 

 

 

72

 

 

 

53

 

 

 

11

 

 

 

 

 

 

64

 

Equity securities – Global.

 

 

40

 

 

 

270

 

 

 

 

 

 

310

 

 

 

32

 

 

 

222

 

 

 

 

 

 

254

 

Equity securities – non-U.S.

 

 

8

 

 

 

94

 

 

 

 

 

 

102

 

 

 

6

 

 

 

83

 

 

 

 

 

 

89

 

Real estate

 

 

 

 

 

 

 

 

47

 

 

 

47

 

 

 

 

 

 

 

 

 

38

 

 

 

38

 

Corporate bonds

 

 

142

 

 

 

243

 

 

 

 

 

 

385

 

 

 

127

 

 

 

249

 

 

 

 

 

 

376

 

Debt issued by national, state or
local government

 

 

39

 

 

 

191

 

 

 

 

 

 

230

 

 

 

36

 

 

 

145

 

 

 

 

 

 

181

 

Other

 

 

 

 

 

2

 

 

 

149

 

 

 

151

 

 

 

 

 

 

2

 

 

 

129

 

 

 

131

 

Total assets at fair value, excluding NAV per share practical expedient at December 31, 2017

 

$

297

 

 

$

812

 

 

$

196

 

 

$

1,305

 

 

$

273

 

 

$

712

 

 

$

167

 

 

$

1,152

 

 

94


 

The following presents our total fair value of plan assets including the NAV per share practical expedient:

 

(IN MILLIONS)

December 31, 2017

 

December 31, 2016

 

Fair value of investments, excluding NAV per share practical expedient.

 

 

 

$

1,305

 

$

1,152

 

 

 

 

 

 

 

 

 

 

Fair value of investments, using NAV per share practical expedient

 

 

 

 

 

 

 

 

Asset Category

 

 

 

 

 

 

 

 

 

Cash

 

 

 

$

7

 

$

4

 

Equity securities – U.S.

 

 

 

 

26

 

 

26

 

Equity securities – Global.

 

 

 

 

32

 

 

29

 

Corporate debt securities or bonds.

 

 

 

 

7

 

 

19

 

Debt issued by national, state or local government

 

 

 

 

8

 

 

2

 

Liability driven investments

 

 

 

 

88

 

 

71

 

Real estate

 

 

 

 

7

 

 

7

 

Private equity and hedge funds

 

 

 

 

60

 

 

54

 

Insurance and other

 

 

 

 

19

 

 

1

 

Total assets at fair value including NAV per share practical expedient at December 31, 2017

 

 

 

$

1,559

 

$

1,365

 

 

The following is a summary of changes in the fair value of the Pension Plans’ Level 3 assets for the years ended December 31, 2017 and 2016:

 

(IN MILLIONS)

 

Real Estate

 

 

Other

 

 

Total

 

Balance, end of year December 31, 2015

 

$

33

 

 

$

130

 

 

$

163

 

Actual return on plan assets:

 

 

 

 

 

 

 

 

 

 

 

 

(Sales)/investments

 

 

7

 

 

 

 

 

 

7

 

Unrealized gains

 

 

 

 

 

10

 

 

 

10

 

Effect of foreign currency translation

 

 

(2

)

 

 

(11

)

 

 

(13

)

Balance, end of year December 31, 2016

 

$

38

 

 

$

129

 

 

$

167

 

Actual return on plan assets:

 

 

 

 

 

 

 

 

 

 

 

 

(Sales)/Investments

 

 

5

 

 

 

 

 

 

5

 

Unrealized gains

 

 

 

 

 

3

 

 

 

3

 

Effect of foreign currency translation

 

 

4

 

 

 

17

 

 

 

21

 

Balance, end of year December 31, 2017

 

$

47

 

 

$

149

 

 

$

196

 

 

Real estate investment valuations require significant judgment due to the absence of quoted market prices, the inherent lack of liquidity and the long-term nature of such assets. These assets are initially valued at cost and are reviewed periodically utilizing available and relevant market data to determine if the carrying value of these assets should be adjusted. The valuation methodology is applied consistently from period to period.

 

Other types of investments categorized as Level 3 are primarily insurance contracts and are valued based on contractual terms.

 

In 2016, the Company adopted ASU No. 2015-07,   Disclosures for Investments in Certain Entities That Calculate Net Asset Value per Share (or Its Equivalent) , which removed the requirement to categorize within the fair value hierarchy, investments for which fair value is measured using the net asset value per share practical expedient.  The adoption of this ASU did not impact the 2015 presentation .

Contributions to the Pension Plans in 2018 are expected to be approximately $3 million for the Netherlands plan, $9 million for the U.S. plan and $15 million for other plans.

95


 

Estimated future benefit payments are as follows:

 

 

 

The

 

 

United

 

 

 

 

 

 

 

 

 

(IN MILLIONS)

 

Netherlands

 

 

States

 

 

Other

 

 

Total

 

For the years ending December 31,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2018

 

$

32

 

 

$

15

 

 

$

20

 

 

$

67

 

2019

 

 

32

 

 

 

15

 

 

 

19

 

 

 

66

 

2020

 

 

32

 

 

 

16

 

 

 

21

 

 

 

69

 

2021

 

 

32

 

 

 

17

 

 

 

21

 

 

 

70

 

2022

 

 

32

 

 

 

17

 

 

 

23

 

 

 

72

 

2023-2027

 

 

158

 

 

 

98

 

 

 

139

 

 

 

395

 

 

Defined Contribution Plans

Nielsen also offers defined contribution plans to certain participants, primarily in the United States. Nielsen’s expense related to these plans was $53 million, $49 million and $47 million for the years ended December 31, 2017, 2016 and 2015, respectively. In the United States, Nielsen contributes cash to each employee’s account in an amount up to 3% of compensation (subject to IRS limitations).  No contributions are made in shares of the Company’s common stock.

 

 

10. Long-term Debt and Other Financing Arrangements

Unless otherwise stated, interest rates are as of December 31, 2017.

 

 

 

December 31, 2017

 

 

December 31, 2016

 

 

 

Weighted

 

 

 

 

 

 

 

 

 

 

Weighted

 

 

 

 

 

 

 

 

 

 

 

Interest

 

 

Carrying

 

 

Fair

 

 

Interest

 

 

Carrying

 

 

Fair

 

(IN MILLIONS)

 

Rate

 

 

Amount

 

 

Value

 

 

Rate

 

 

Amount

 

 

Value

 

$2,080 million Senior secured term loan (LIBOR based variable rate of 3.43%) due 2019

 

 

 

 

 

$

1,392

 

 

$

1,397

 

 

 

 

 

 

$

1,768

 

 

$

1,785

 

$1,900 million Senior secured term loan (LIBOR based variable rate of 3.15%) due 2023

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1,892

 

 

 

1,922

 

$2,250 million Senior secured term loan (LIBOR based variable rate of 3.43%) due 2023

 

 

 

 

 

 

2,232

 

 

 

2,247

 

 

 

 

 

 

 

 

 

€380 million Senior secured term loan (Euro LIBOR based variable rate of 2.10%) due 2021

 

 

 

 

 

 

450

 

 

 

452

 

 

 

 

 

 

 

399

 

 

 

402

 

Total senior secured credit facilities (with weighted-average interest rate)

 

 

3.39

%

 

 

4,074

 

 

 

4,096

 

 

 

2.95

%

 

 

4,059

 

 

 

4,109

 

$800 million 4.50% senior debenture loan due 2020

 

 

 

 

 

 

795

 

 

 

809

 

 

 

 

 

 

 

794

 

 

 

813

 

$625 million 5.50% senior debenture loan due 2021

 

 

 

 

 

 

620

 

 

 

643

 

 

 

 

 

 

 

618

 

 

 

649

 

$2,300 million 5.00% senior debenture loan due 2022

 

 

 

 

 

 

2,288

 

 

 

2,362

 

 

 

 

 

 

 

2,285

 

 

 

2,340

 

$500 million 5.00% senior debenture loan due 2025

 

 

 

 

 

 

496

 

 

 

518

 

 

 

 

 

 

 

 

 

Total debenture loans (with weighted-average interest rate)

 

 

5.22

%

 

 

4,199

 

 

 

4,332

 

 

 

5.22

%

 

 

3,697

 

 

 

3,802

 

Other loans

 

 

 

 

 

 

1

 

 

 

1

 

 

 

 

 

 

 

7

 

 

 

7

 

Total long-term debt

 

 

4.32

%

 

 

8,274

 

 

 

8,429

 

 

 

4.04

%

 

 

7,763

 

 

 

7,918

 

Capital lease and other financing obligations

 

 

 

 

 

 

167

 

 

 

 

 

 

 

 

 

 

 

158

 

 

 

 

 

Bank overdrafts

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5

 

 

 

 

 

Total debt and other financing arrangements

 

 

 

 

 

 

8,441

 

 

 

 

 

 

 

 

 

 

 

7,926

 

 

 

 

 

Less: Current portion of long-term debt, capital lease and other financing obligations and other short-term borrowings

 

 

 

 

 

 

84

 

 

 

 

 

 

 

 

 

 

 

188

 

 

 

 

 

Non-current portion of long-term debt and capital lease and other financing obligations

 

 

 

 

 

$

8,357

 

 

 

 

 

 

 

 

 

 

$

7,738

 

 

 

 

 

 

The fair value of the Company’s long-term debt instruments was based on the yield on public debt where available or current borrowing rates available for financings with similar terms and maturities and such fair value measurements are considered Level 1 or Level 2 in nature, respectively.

96


 

The carrying value of Nielsen’s long-term debt are denominated in the following currencies:

 

 

 

December 31,

 

 

December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

U.S. Dollars

 

$

7,824

 

 

$

7,364

 

Euro

 

 

450

 

 

 

399

 

 

 

$

8,274

 

 

$

7,763

 

 

Annual maturities of Nielsen’s long-term debt are as follows:

 

(IN MILLIONS)

 

 

 

 

2018

 

$

28

 

2019

 

$

1,400

 

2020

 

$

818

 

2021

 

$

1,078

 

2022

 

$

2,326

 

Thereafter

 

$

2,624

 

 

 

$

8,274

 

 

Senior Secured Credit Facilities

Term Loan Facilities

In October 2016, we entered into a second amendment to our Fourth Amended and Restated Credit Agreement, and as subsequently amended, the (“Existing Credit Agreement”). The Existing Credit Agreement provides for term loan facilities as shown in the table above.

In April 2017, we entered into a third amendment to our Fourth Amended and Restated Credit Agreement (as amended prior to April 2017, the “Existing Credit Agreement,” and as amended in April 2017 by the third amendment, the “Amended Credit Agreement”), providing for a new class of Class B-4 Term Loans in an aggregate principal amount of $2.25 billion, the proceeds of which were used to replace or refinance the entire outstanding principal of existing Class B-3 Term Loans and a portion of existing Class A Term Loans.

The Class B-4 Term Loans will mature in full on October 4, 2023, and are required to be repaid in equal quarterly installments in an aggregate annual amount equal to 1.00% of the original principal amount of the Class B-4 Term Loans, with the balance payable on October 4, 2023. The Class B-4 Term Loans bear interest equal to, at the election of us (i) a base rate or LIBOR rate, plus (ii) an applicable margin, which is equal to 2.00% (in the case of LIBOR loans) or 1.00% (in the case of base rate loans).

The Amended Credit Agreement contains the same affirmative and negative covenants as those of the Fourth Amended and Restated Credit Agreement prior to the 2016 amendments.

Obligations under the Amended Credit Agreement are guaranteed by TNC B.V., substantially all of the wholly-owned U.S. subsidiaries of TNC B.V. and certain of the non-U.S. wholly-owned subsidiaries of TNC B.V., and are secured by substantially all of the existing and future property and assets of the U.S. subsidiaries of TNC B.V. and by a pledge of substantially all of the capital stock of the guarantors, the capital stock of substantially all of the U.S. subsidiaries of TNC B.V., and up to 65% of the capital stock of certain of the non-U.S. subsidiaries of TNC B.V. Under a separate security agreement, substantially all of the assets of TNC B.V. are pledged as collateral for amounts outstanding under the Amended Credit Agreement.

97


 

Covenants

The Amended Credit Agreement contains a number of covenants that, among other things, restrict, subject to certain exceptions, the ability of Nielsen Holding and Finance B.V. and its restricted subsidiaries (which together constitute most of Nielsen’s subsidiaries) to incur additional indebtedness or guarantees, incur liens and engage in sale and leaseback transactions, make certain loans and investments, declare dividends, make payments or redeem or repurchase capital stock, engage in certain mergers, acquisitions and other business combinations, prepay, redeem or purchase certain indebtedness, amend or otherwise alter terms of certain indebtedness, sell certain assets, transact with affiliates, enter into agreements limiting subsidiary distributions and alter the business they conduct. These entities are restricted, subject to certain exceptions, in their ability to transfer their net assets to us. Such restricted net assets amounted to approximately $4.3 billion at December 31, 2017. In addition, these entities are subject to a total leverage covenant. The leverage ratio requires that Nielsen not permit the ratio of total net debt (as defined in the Amended Credit Agreement) at the end of any calendar quarter to Consolidated EBITDA (as defined in the Amended Credit Agreement) for the four quarters then ended to exceed a specified threshold. The maximum permitted ratio is 5.50 to 1.00. Neither Nielsen nor TNC B.V. is currently bound by any financial or negative covenants contained in the Amended Credit Agreement. The Amended Credit Agreement also contains certain customary affirmative covenants and events of default. Certain significant financial covenants are described further below.

Failure to comply with this financial covenant would result in an event of default under Nielsen’s Amended Credit Agreement unless waived by certain of Nielsen’s term lenders and the Company’s revolving lenders. An event of default under Nielsen’s Amended Credit Agreement can result in the acceleration of Nielsen’s indebtedness under the facilities, which in turn would result in an event of default and possible acceleration of indebtedness under the agreements governing Nielsen’s debt securities as well. As Nielsen’s failure to comply with the financial covenant described above can cause the Company to go into default under the agreements governing Nielsen’s indebtedness, management believes that Nielsen’s Amended Credit Agreement and this covenant are material to Nielsen. As of December 31, 2017, Nielsen was in full compliance with the financial covenant described above.

Pursuant to Nielsen’s Amended Credit Agreement, the Company is subject to making mandatory prepayments on the term loans within Nielsen’s Amended Credit Agreement to the extent in any full calendar year Nielsen generate Excess Cash Flow (“ECF”), as defined in the Amended Credit Agreement. The percentage of ECF that must be applied as a repayment is a function of several factors, including Nielsen’s ratio of total net debt to Covenant EBITDA, as well other adjustments, including any voluntary term loan repayments made in the course of the calendar year. To the extent any mandatory repayment is required pursuant to this ECF clause; such payment must generally occur on or around the time of the delivery of the annual consolidated financial statements to the lenders. At December 31, 2017, Nielsen’s ratio of total net debt to Covenant EBITDA was less than 5.00 to 1.00 and therefore no mandatory repayment was required. Nielsen’s next ECF measurement date will occur upon completion of the 2017 results, and although Nielsen do not expect to be required to issue any mandatory repayments in 2018 or beyond, it is uncertain at this time if any such payments will be required in future periods.

Revolving Credit Facility

The Amended Credit Agreement also contains a senior secured revolving credit facility under which Nielsen Finance LLC, TNC (US) Holdings, Inc., and Nielsen Holding and Finance B.V. can borrow revolving loans. The revolving credit facility can also be used for letters of credit, guarantees and swingline loans. The existing revolving credit facility has commitments of $575 million with a final maturity of April 2019.

The senior secured revolving credit facility is provided under the Amended Credit Agreement and so contains covenants and restrictions as noted under the “Term loan facilities” section above. Obligations under the revolving credit facility are guaranteed by the same entities that guarantee obligations under the Amended Credit Agreement and Senior Secured Loan Agreement.

As of December 31, 2017, Nielsen had zero borrowings outstanding and outstanding letters of credit of $13 million.  As of December 31, 2016, Nielsen had zero borrowings outstanding and outstanding letters of credit of $6 million. As of December 31, 2017, Nielsen had $562 million available for borrowing under the revolving credit facility.

Debenture Loans

The indentures governing the Senior Notes limit the majority of Nielsen’s subsidiaries’ ability to incur additional indebtedness, pay dividends or make other distributions or repurchase its capital stock, make certain investments, enter into certain types of transactions with affiliates, use assets as security in other transactions and sell certain assets or merge with or into other companies subject to certain exceptions. Upon a change in control, Nielsen is required to make an offer to redeem all of the Senior Notes at a redemption price equal to the 101% of the aggregate accreted principal amount plus accrued and unpaid interest. The Senior Notes are jointly and severally guaranteed by Nielsen, substantially all of the wholly owned U.S. subsidiaries of Nielsen, and certain of the non-U.S. wholly-owned subsidiaries of Nielsen.

98


 

In January 2017, Nielsen completed the issuance of $500 million aggregate principal amount of 5.0% Senior Notes due 2025 at par, with cash proceeds of approximately $495 million, net of fees and expenses.

In February 2015, Nielsen completed the issuance of $750 million aggregate principal amount of its 5.0% Senior Notes due 2022. The notes are traded interchangeably with the $750 million and the $800 million aggregate principal amount of 5.00% Senior Notes due 2022 issued in April 2014 and July 2014, respectively.  The proceeds from the issuances have been used to make repurchases of Nielsen’s outstanding common stock from time to time, in the open market or otherwise, pursuant to Nielsen’s existing share repurchase program, to reduce outstanding amounts under its revolving credit facility, to pay related fees and expenses, and for general corporate purposes.

 

Other Transactions

Effective July 1, 2010, the Company designated its Euro denominated variable rate senior secured term loans as non-derivative hedges of its net investment in a European subsidiary. Gains or losses attributable to fluctuations in the Euro as compared to the U.S. Dollar associated with this debenture were recorded to the cumulative translation adjustment within stockholders’ equity, net of income tax.

Debt-Issuance Costs

The costs related to the issuance of debt are presented as a deduction from the corresponding debt liability and amortized to interest expense using the effective interest method over the life of the related debt.  

Capital Lease and Other Obligations

Nielsen finances certain computer equipment, software, buildings and automobiles under capital leases and related transactions. These arrangements do not include terms of renewal, purchase options, or escalation clauses.

Assets under capital lease are recorded within property, plant and equipment. See Note 6 – “Property, Plant and Equipment.”

Future minimum capital lease payments under non-cancelable capital leases at December 31, 2017 are as follows:

 

(IN MILLIONS)

 

 

 

 

2018

 

$

58

 

2019

 

 

49

 

2020

 

 

35

 

2021

 

 

21

 

2022

 

 

13

 

Thereafter

 

 

20

 

Total

 

 

196

 

Less: amount representing interest

 

 

29

 

Present value of minimum lease payments

 

$

167

 

Current portion

 

$

49

 

Total non-current portion

 

 

118

 

Present value of minimum lease payments

 

$

167

 

  

 

Capital leases and other financing transactions have effective interest rates primarily ranging from 4.5% to 10%. Interest expense recorded related to capital leases and other financing transactions during the years ended December 31, 2017, 2016 and 2015 was $12 million, $11 million and $8 million, respectively. Nielsen recognizes rental income from non-cancelable subleases. The total aggregate future rental income proceeds to be received under the non-cancelable subleases are $3 million.

 

 

99


 

11. Stockholders’ Equity

Common stock activity is as follows:

 

 

 

Year Ended December 31,

 

 

 

2017

 

 

2016

 

 

2015

 

Actual number of shares of common stock outstanding

 

 

 

 

 

 

 

 

 

 

 

 

Beginning of period

 

 

357,465,614

 

 

 

362,338,369

 

 

 

372,757,598

 

Shares of common stock issued through business combinations

 

 

 

 

 

 

 

 

52,698

 

Shares of common stock issued through compensation plans

 

 

1,578,917

 

 

 

3,482,699

 

 

 

4,107,501

 

Employee benefit trust activity

 

 

269,284

 

 

 

(280,339

)

 

 

 

Repurchases of common stock

 

 

(3,368,839

)

 

 

(8,075,115

)

 

 

(14,579,428

)

End of period

 

 

355,944,976

 

 

 

357,465,614

 

 

 

362,338,369

 

 

On January 31, 2013, the Company’s Board of Directors (the “Board”) adopted a cash dividend policy to pay quarterly cash dividends on its outstanding common stock. The following table represents the cash dividends declared by the Board and paid for the years ended December 31, 2016 and 2017, respectively.  

 

 

Declaration Date

 

Record Date

 

Payment Date

 

Dividend Per Share

 

February 18, 2016

 

March 3, 2016

 

March 17, 2016

 

$

0.28

 

April 19, 2016

 

June 2, 2016

 

June 16, 2016

 

$

0.31

 

July 21, 2016

 

August 25, 2016

 

September 8, 2016

 

$

0.31

 

October 20, 2016

 

November 22, 2016

 

December 6, 2016

 

$

0.31

 

February 16, 2017

 

March 2, 2017

 

March 16, 2017

 

$

0.31

 

April 24, 2017

 

June 2, 2017

 

June 16, 2017

 

$

0.34

 

July 20, 2017

 

August 24, 2017

 

September 7, 2017

 

$

0.34

 

October 19, 2017

 

November 21, 2017

 

December 5, 2017

 

$

0.34

 

 

The dividend policy and the payment of future cash dividends are subject to the discretion of the Company’s Board of Directors.

Nielsen’s Board approved a share repurchase program, as included in the below table, for up to $2 billion in the aggregate of our outstanding common stock. The primary purposes of the program are to return value to shareholders and to mitigate dilution associated with our equity compensation plans.

 

Board Approval

 

Share

Repurchase

Authorization

($ in millions)

July 25, 2013

 

$

500

October 23, 2014

 

$

1,000

December 11, 2015

  

$

500

Total Share Repurchase Authorization

  

$

2,000

 

Repurchases under these plans will be made in accordance with applicable securities laws from time to time in the open market or otherwise depending on our evaluation of market conditions and other factors. This program has been executed within the limitations of the authority granted by Nielsen’s shareholders.

As of December 31, 2017, there have been 37,206,365 shares of our common stock purchased at an average price of $45.74 per share (total consideration of approximately $1,702 million) under this program.

100


 

The activity for the year ended December 31, 2017 consisted of open market share repurchases and is summarized in the following table:

 

 

 

 

 

 

 

 

 

 

 

Total Number of

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Shares Purchased as

 

 

Dollar Value of Shares

 

 

 

Total Number

 

 

Average

 

 

Part of Publicly

 

 

that may yet be

 

 

 

of Shares

 

 

Price Paid

 

 

Announced Plans

 

 

Purchased under the

 

Period

 

Purchased

 

 

per Share

 

 

or Programs

 

 

Plans or Programs

 

As of December 31, 2016

 

 

33,837,526

 

 

$

46.16

 

 

 

33,837,526

 

 

$

437,970,016

 

2017 Activity

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

January 1- 31

 

 

 

 

$

 

 

 

 

 

$

437,970,016

 

February 1- 28

 

 

564,623

 

 

$

45.30

 

 

 

564,623

 

 

$

412,392,848

 

March 1- 31

 

 

365,228

 

 

$

45.15

 

 

 

365,228

 

 

$

395,903,537

 

April 1-30

 

 

 

 

$

 

 

 

 

 

$

395,903,537

 

May 1-31

 

 

1,020,212

 

 

$

40.65

 

 

 

1,020,212

 

 

$

354,426,944

 

June 1-30

 

 

 

 

$

 

 

 

 

 

$

354,426,944

 

July 1-31

 

 

 

 

$

 

 

 

 

 

$

354,426,944

 

August 1-31

 

 

698,062

 

 

$

41.77

 

 

 

698,062

 

 

$

325,268,111

 

September 1-30

 

 

102,461

 

 

$

39.25

 

 

 

102,461

 

 

$

321,246,116

 

October 1-31

 

 

 

 

$

 

 

 

 

 

$

321,246,116

 

November 1-30

 

 

221,845

 

 

$

36.26

 

 

 

221,845

 

 

$

313,201,667

 

December 1-31

 

 

396,408

 

 

$

38.05

 

 

 

396,408

 

 

$

298,118,746

 

Total

 

 

37,206,365

 

 

$

45.74

 

 

 

37,206,365

 

 

 

 

 

 

 

 

12. Stock-Based Compensation

Nielsen measures the cost of all stock-based payments, including stock options, at fair value on the grant date and recognizes such costs within the consolidated statements of operations; however, no expense is recognized for stock-based payments that do not ultimately vest. Nielsen recognizes the expense of its options that cliff vest using the straight-line method. For those that vest over time, an accelerated graded vesting is used. The Company recorded $45 million, $51 million and $48 million of expense associated with stock-based compensation for the years ended December 31, 2017, 2016 and 2015, respectively. The tax benefit related to the stock compensation expense was $13 million for each of the respective periods.

Nielsen has an equity-based, management compensation plan (“Equity Participation Plan” or “EPP”) to align compensation for certain key executives with the performance of the Company. Under this plan, certain of the Company’s executives may be granted stock options, stock appreciation rights, restricted stock and dividend equivalent rights in the shares of the Company or purchase its shares.  In connection with the completion of Nielsen’s initial public offering of common stock on January 31, 2011 (and further amended), the Company implemented the Nielsen 2010 Stock Incentive Plan (the “Stock Incentive Plan”) and suspended further grants under the EPP.  The Stock Incentive Plan is the source of new equity-based awards permitting the Company to grant to its key employees, directors and other service providers the following types of awards:  incentive stock options, non-qualified stock options, stock appreciation rights, restricted stock, restricted stock units and other awards valued in whole or in part by reference to shares of Nielsen’s common stock and performance-based awards denominated in shares or cash.  

Under the Stock Incentive Plan, Nielsen granted 1,000 and 1,643,144 time-based stock options to purchase shares during the years ended December 31, 2017 and 2016, respectively.  As of December 31, 2017, the total number of shares authorized for award of options or other equity-based awards was 44,095,000 under the Stock Incentive Plan. The 2017 time-based awards become exercisable over a four-year vesting period at a rate of 6.25% per quarter, and are tied to the executives’ continuing employment. The 2016 and 2015 time-based awards become exercisable over a four-year vesting period at a rate of 25 % per year on the anniversary day of the award, and are tied to the executives’ continuing employment.

The fair values of the granted time-based awards granted during 2017, 2016 and 2015 were estimated using the Black-Scholes option pricing model with the expected volatility based on the Company’s historical volatility.  

101


 

The following assumptions were used during 2017, 2016 and 2015:  

 

 

 

Year Ended December 31,

 

 

 

2017

 

 

2016

 

 

2015

 

Expected life (years)

 

 

4.50

 

 

 

4.50-5.25

 

 

 

4.50-5.25

 

Risk-free interest rate

 

 

2.02

%

 

 

1.19-1.92

%

 

 

1.27-1.58

%

Expected dividend yield

 

 

3.76

%

 

 

2.29- 2.90

%

 

 

2.18- 2.45

%

Expected volatility

 

 

22.01

%

 

 

20.02-23.44

%

 

 

23.44-23.70

%

Weighted average volatility

 

 

22.01

%

 

 

20.89

%

 

 

23.56

%

Nielsen’s stock option plan activity is summarized below:

 

 

 

Number of Options
(Time Based and
Performance Based)

 

 

Weighted-Average
Exercise Price

 

 

Weighted-
Average
Remaining
Contractual
Term in
Years

 

 

Aggregate
Intrinsic
Value in
Millions

 

Stock Option Plan activity

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Outstanding at December 31, 2014

 

 

14,527,460

 

 

 

28.80

 

 

 

4.29

 

 

$

231

 

Granted

 

 

1,609,170

 

 

 

48.24

 

 

 

 

 

 

 

 

 

Forfeited

 

 

(1,808,315

)

 

 

(30.59

)

 

 

 

 

 

 

 

 

Exercised

 

 

(3,779,137

)

 

 

(21.84

)

 

 

 

 

 

 

 

 

Outstanding at December 31, 2015

 

 

10,549,178

 

 

$

33.96

 

 

 

4.16

 

 

$

136

 

Granted

 

 

1,643,144

 

 

 

53.99

 

 

 

 

 

 

 

 

 

Forfeited

 

 

(577,618

)

 

 

(33.51

)

 

 

 

 

 

 

 

 

Exercised

 

 

(3,456,536

)

 

 

(28.85

)

 

 

 

 

 

 

 

 

Outstanding at December 31, 2016

 

 

8,158,168

 

 

$

40.19

 

 

 

4.43

 

 

$

43

 

Granted

 

 

1,000

 

 

 

36.17

 

 

 

 

 

 

 

 

 

Forfeited

 

 

(996,015

)

 

 

(47.59

)

 

 

 

 

 

 

 

 

Exercised

 

 

(1,293,850

)

 

 

(28.13

)

 

 

 

 

 

 

 

 

Outstanding at December 31, 2017

 

 

5,869,303

 

 

$

41.58

 

 

 

3.52

 

 

$

13

 

Exercisable at December 31, 2017

 

 

4,094,127

 

 

$

37.91

 

 

 

2.80

 

 

$

13

 

 

As of December 31, 2017, 2016 and 2015, the weighted-average grant date fair value of the options granted was $4.70, $7.78 and $8.13, respectively, and the aggregate fair value of options vested was $9 million, $12 million and $21 million, respectively.

At December 31, 2017, there is approximately $5 million of unearned stock-based compensation related to stock options which the Company expects to record as stock-based compensation expense over the next four years. The compensation expense related to the time-based awards is amortized over the term of the award using the graded vesting method.

The intrinsic value of the options exercised during the years ended December 31, 2017, 2016 and 2015 was $17 million, $77 million and $94 million, respectively.  For the year ended December 31, 2017, cash proceeds from the exercise of options was $32 million.  

 

102


 

Activity of Nielsen’s restricted stock units (RSUs) that are ultimately payable in shares of common stock granted under the Stock Incentive Plan is summarized below:

 

 

 

Number of
RSUs

 

 

Weighted-Average
Grant Date

Fair Value

 

RSU activity

 

  

 

 

 

 

 

 

Nonvested at December 31, 2014

 

  

 1,308,002

 

 

$

35.90

 

Granted

 

  

 851,088

 

 

 

47.29

 

Forfeited

 

  

 (200,217

)

 

 

37.20

 

Vested

 

  

 (452,106

)

 

 

34.19

 

Nonvested at December 31, 2015

 

  

 1,506,767

 

 

$

42.48

 

Granted

 

  

 512,676

 

 

 

53.94

 

Forfeited

 

  

 (104,822

)

 

 

43.26

 

Vested

 

  

 (558,228

)

 

 

39.21

 

Nonvested at December 31, 2016

 

  

 1,356,393

 

 

$

47.69

 

Granted

 

  

 1,574,973

 

 

 

36.23

 

Forfeited

 

  

 (339,292

)

 

 

46.09

 

Vested

 

  

 (503,086

)

 

 

44.62

 

Nonvested at December 31, 2017

 

  

 2,088,988

 

 

$

40.36

 

With the exception of a limited group of senior executives, the 2017 awards vest at a rate of 6.25% per quarter over the four year period.  The 2017 awards for the limited group of senior executives will vest at a rate of 25% per year over four years on the anniversary date of the award.  The 2016 and 2015 awards will vest at a rate of 25% per year over four years on the anniversary date of the award.    

On January 31, 2017, Nielsen completed the acquisition of Gracenote and concurrently provided 31,381 replacement restricted stock units under Nielsen’s existing Stock Incentive Plan.  The exchange was accounted for as a modification in accordance with ASC 718.  The aggregate fair value of the replacement awards granted on January 31, 2017 was $2 million, of which $1 million was attributed to post merger service and $1 million was included in purchase price consideration.

As of December 31, 2017, approximately $49 million of unearned stock-based compensation related to unvested RSUs (net of estimated forfeitures) is expected to be recognized over a weighted average period of 3.4 years.

During the years ended December 31, 2017, 2016 and 2015, the Company granted 348,885, 381,576 and  333,700    performance restricted stock units, respectively, representing the target number of performance restricted stock subject to the award.   The weighted average grant date fair value of the awards in 2017, 2016 and 2015 were $37.88, $45.37 and $50.50 per share. For the performance restricted stock units granted in 2017, the total number of performance restricted stock units to be earned is subject to achievement of cumulative performance goals for the three year period ending December 31, 2019.  For the performance restricted stock units granted in 2016, the total number of performance restricted stock units to be earned is subject to achievement of cumulative performance goals for the three year period ending December 31, 2018. For the performance restricted stock units granted in 2015, the total number of performance restricted stock units to be earned is subject to achievement of cumulative performance goals for the three year period ending December 31, 2017.  Forty percent of the target award will be determined based on the Company’s relative total shareholder return and sixty percent of the target award will be determined based on free cash flow achievements.  The maximum payout is 200% of target.  The fair value of the target award related to free cash flow was the fair value on the date of the grant, and the fair value of the target awards related to relative shareholder return was based on the Monte Carlo model. As of December 31, 2017, there is approximately $13 million of unearned stock-based compensation related to unvested performance restricted stock (net of estimated forfeitures). The compensation expense is amortized over the term of the award, which is 3 years after the grant date.

During the year ended December 31, 2017, 2016 and 2015, the Company granted zero, 66,581 and 96,282 bonus restricted share units, respectively, in lieu of a portion of the cash bonus due to certain executives.  The awards vest at 50% on the first and second anniversary day of the award.  The weighted average grant date fair value of the awards in 2017, 2016 and 2015 was $0, $47.85 and $45.28 per share.  As of December 31, 2017, there is approximately $0 million of unearned stock-based compensation expense related to unvested bonus restricted share units (net of estimated forfeitures).  The compensation expense is amortized over the requisite service periods of two and three years.

103


 

In 2016, the Company implemented the Nielsen Holdings plc 2016 Employee Share Purchase Plan (the ESPP) and 2,000,000 shares were authorized for issuance under the ESPP.  There were 159,279 shares issued under the ESPP in 2017.

 

 

13. Income Taxes

Nielsen provides for income taxes utilizing the asset and liability method of accounting for income taxes. Under this method, deferred income taxes are recorded to reflect the tax consequences in future years of differences between the tax basis of assets and liabilities and their financial reporting amounts at each balance sheet date, based on enacted tax laws and statutory tax rates applicable to the periods in which the differences are expected to affect taxable income. If it is determined that it is more likely than not that future tax benefits associated with a deferred tax asset will not be realized, a valuation allowance is provided. The effect on deferred tax assets and liabilities of a change in the tax rates is recognized in the consolidated statements of operations as an adjustment to income tax expense in the period that includes the enactment date.

The Company records a liability for unrecognized tax benefits resulting from uncertain tax positions taken or expected to be taken in a tax return. Such tax positions are, based solely on their technical merits, more likely than not to be sustained upon examination by taxing authorities and reflect the largest amount of benefit, determined on a cumulative probability basis that is more likely than not to be realized upon settlement with the applicable taxing authority with full knowledge of all relevant information. The Company recognizes interest and penalties, if any, related to unrecognized tax benefits in income tax expense.

 

On December 22, 2017, the Tax Cuts and Jobs Act (the “TCJ Act”) was signed into law. The TCJ Act significantly changes U.S. federal corporate income tax laws by, among other things, reducing the U.S. corporate income tax rate to 21% starting in 2018 and creating a territorial-style tax system with a one-time mandatory tax on previously deferred foreign earnings of US subsidiaries. The Company is subject to the provisions of the Financial Accounting Standards Board ("FASB") ASC 740-10, Income Taxes, which requires that the effect on deferred tax assets and liabilities of a change in tax rates be recognized in the period the tax rate change was enacted. However, in December of 2017, the SEC staff issued SAB 118 which provides that companies that have not completed their accounting for the effects of the TCJ Act but can determine a reasonable estimate of those effects should include a provisional amount based on their reasonable estimate in their financial statements. The Company, as explained below, has made reasonable estimates in order to account for the effects of the TCJ Act.

 

As a result of the enactment of the TCJ Act, the Company has recorded a provisional net expense of $104 million during the fourth quarter of 2017. This amount, which is included in the Provision for Income Taxes in the Consolidated Statement of Operations, consists of two provisional components: (i) a $167 million expense, including $116 million of withholding and other taxes relating to the cost of the one-time mandatory tax on previously deferred earnings of certain non-U.S. subsidiaries that are owned either wholly or partially by a U.S. subsidiary of the Company, and (ii) a $63 million net benefit resulting from the remeasurement of Nielsen’s deferred tax balances including the impact of any associated valuation allowances in the U.S. based on the new lower corporate income tax rate.

Although the $104 million net expense represents what Nielsen believes is a reasonable estimate of the impact of the income tax effects of the TCJ Act on Nielsen’s Consolidated Financial Statements as of December 31, 2017, it should be considered provisional. In light of the complexity of the TCJ Act, Nielsen anticipates additional interpretive guidance from the U.S. Treasury.  In addition, once the Company finalizes certain tax positions when it files its 2017 U.S. tax return it will be able to conclude whether any further adjustments are required to its deferred tax balances in the U.S., as well as to the total liability associated with the one-time mandatory tax. Any adjustments to these provisional amounts will be reported as a component of the Provision for Income Taxes during the reporting period in which any such adjustments are determined, all of which will be reported no later than the fourth quarter of 2018.

 

The components of income before income taxes and equity in net income of affiliates, were:

 

 

  

Year Ended December 31,

 

(IN MILLIONS)

  

2017

 

  

2016

 

  

2015

 

UK

 

$

27

 

 

$

(3

)

 

$

16

 

Non-UK

 

 

801

 

 

 

819

 

 

 

945

 

Income before income taxes and equity in net income of affiliates

 

$

828

 

 

$

816

 

 

$

961

 

The above amounts for UK and non-UK activities were determined based on the location of the taxing authorities.

104


 

The provision for income taxes attributable to the in come before income taxes and equity in net income of affiliates consisted of:

 

 

  

Year Ended December 31,

 

(IN MILLIONS)

  

2017

 

 

2016

 

 

2015

 

Current:

 

 

 

 

 

 

 

 

 

 

 

 

UK

 

$

 

 

$

 

 

$

(6

)

Non-UK .

 

 

226

 

 

 

221

 

 

 

176

 

 

 

 

226

 

 

 

221

 

 

 

170

 

Deferred:

 

 

 

 

 

 

 

 

 

 

 

 

UK

 

 

(5

)

 

 

1

 

 

 

(1

)

Non-UK

 

 

167

 

 

 

87

 

 

 

214

 

 

 

 

162

 

 

 

88

 

 

 

213

 

Total

 

$

388

 

 

$

309

 

 

$

383

 

The Company’s provision for income taxes for the years ended December 31, 2017, 2016 and 2015 was different from the amount computed by applying the statutory UK federal income tax rates to the underlying income before income taxes and equity in net income of affiliates as a result of the following:

 

 

 

 

Year Ended December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

 

2015

 

Income before income taxes and equity in net income of affiliates

 

$

828

 

 

$

816

 

 

$

961

 

UK statutory tax rate

 

 

19.25

%

 

 

20.00

%

 

 

20.25

%

Provision for income taxes at the UK statutory rate

 

$

159

 

 

$

163

 

 

$

195

 

Tax impact on distributions from foreign subsidiaries

 

 

8

 

 

 

24

 

 

 

(5

)

Effect of operations in non-UK jurisdictions

 

 

35

 

 

 

71

 

 

 

74

 

Tax impact of global licensing arrangements

 

 

66

 

 

 

74

 

 

 

80

 

U.S. state and local taxation

 

 

23

 

 

 

30

 

 

 

40

 

Withholding and other taxation

 

 

39

 

 

 

39

 

 

 

37

 

Effect of global financing activities

 

 

(68

)

 

 

(71

)

 

 

(82

)

Changes in estimates for uncertain tax positions

 

 

40

 

 

 

(9

)

 

 

8

 

Changes in valuation allowances

 

 

(8

)

 

 

(29

)

 

 

17

 

Effect of change in deferred tax rates

 

 

7

 

 

 

1

 

 

 

3

 

Tax impact due to US Tax Reform

 

 

104

 

 

 

 

 

 

 

Stock-based compensation

 

 

 

 

 

(19

)

 

 

 

Other, net

 

 

(17

)

 

 

35

 

 

 

16

 

Total provision for income taxes

 

$

388

 

 

$

309

 

 

$

383

 

Effective tax rate

 

 

46.9

%

 

 

37.9

%

 

 

39.8

%

 

105


 

The components of current and non-current deferred income tax assets/(liabilities) were:

 

(IN MILLIONS)

 

December 31,

2017

 

 

December 31,

2016

 

Deferred tax assets (on balance):

 

 

 

 

 

 

 

 

Net operating loss carryforwards

 

$

204

 

 

$

179

 

Interest expense limitation

 

 

367

 

 

 

654

 

Employee benefits

 

 

63

 

 

 

91

 

Tax credit carryforwards

 

 

72

 

 

 

130

 

Stock-based payments

 

 

18

 

 

 

32

 

Accrued expenses

 

 

53

 

 

 

57

 

Financial instruments

 

 

1

 

 

 

(14

)

Deferred revenue/costs

 

 

5

 

 

 

 

Other assets

 

 

28

 

 

 

29

 

 

 

 

811

 

 

 

1,158

 

Valuation allowances

 

 

(466

)

 

 

(112

)

Deferred tax assets, net of valuation allowances

 

 

345

  

 

 

1,046

 

Deferred tax liabilities (on balance):

 

 

 

 

 

 

 

 

Intangible assets

 

 

(1,173

)

 

 

(1,591

)

Fixed asset depreciation

 

 

 

 

 

(42

)

Computer software

 

 

(149

)

 

 

(301

)

Unremitted earnings

 

 

(172

)

 

 

 

Unrealized gain on investments

 

 

(50

)

 

 

(73

)

Other liabilities

 

 

(66

)

 

 

(87

)

 

 

 

(1,610

)

 

 

(2,094

)

Net deferred tax liability

 

$

(1,265

)

 

$

(1,048

)

 

Realization of deferred tax assets is based, in part, on Nielsen’s judgment and various factors including reversal of deferred tax liabilities, Nielsen’s ability to generate future taxable income in jurisdictions where such assets have arisen and potential tax planning strategies. Valuation allowances are recorded in order to reduce the deferred tax assets to the amount expected to be realized in the future.

At December 31, 2017 and 2016 the Company had net operating loss carryforwards of approximately $947 million and $788 million, respectively, which began to expire in 2018. In addition, the Company had tax credit carryforwards of approximately $72 million and $130 million at December 31, 2017 and 2016, respectively, which began to expire in 2018.

In certain jurisdictions, the Company has operating losses and other tax attributes that, due to the uncertainty of achieving sufficient profits to utilize these operating loss carryforwards and tax credit carryforwards, the Company currently believes it is more likely than not that a portion of these losses will not be realized. Therefore, the Company has a valuation allowance of approximately $104 million and $112 million at December 31, 2017 and 2016, respectively, related to net operating loss carryforwards, tax credit carryforwards and deferred tax assets related to other temporary differences. The Company also has a valuation allowance of $362 million related to its interest expense limitation carryforward due to the uncertainty created by the TCJ Act.

Other than as described above, the Company generally does not provide for taxes related to its undistributed earnings and the excess of the book value of its investment in non-U.S. subsidiaries over the corresponding tax basis (“basis differences”) because such earnings and basis differences totaling $3.4 billion would either not be taxable when remitted or are considered to be indefinitely reinvested.

At December 31, 2017 and 2016, the Company had gross uncertain tax positions of $452 million and $432 million, respectively. The Company has also accrued interest and penalties associated with these unrecognized tax benefits as of December 31, 2017 and 2016 of $53 million and $33 million, respectively. Estimated interest and penalties related to the underpayment of income taxes is classified as a component of benefit (provision) for income taxes in the Consolidated Statement of Operations. It is reasonably possible that a reduction in a range of $5 million to $18 million of uncertain tax positions may occur within the next twelve months as a result of projected resolutions of worldwide tax disputes and expirations of statute of limitations in various jurisdictions.

 

106


 

A reconciliation of the beginning and ending amount of gross uncertain tax positions is as follows:

 

(IN MILLIONS)

 

December 31,

2017

 

 

December 31,

2016

 

 

December 31,

2015

 

Balance as of the beginning of period

 

$

432

 

 

$

461

 

 

$

452

 

Additions for current year tax positions

 

 

11

 

 

 

15

 

 

 

24

 

Additions for tax positions of prior years

 

 

15

 

 

 

7

 

 

 

14

 

Reductions for lapses of statute of limitations

 

 

(2

)

 

 

(6

)

 

 

(15

)

Reductions for tax positions of prior years

 

 

(4

)

 

 

(45

)

 

 

(14

)

Balance as of the end of the period

 

$

452

 

 

$

432

 

 

$

461

 

If the balance of the Company’s uncertain tax positions is sustained by the taxing authorities in the Company’s favor, the reversal of the entire balance would reduce the Company’s effective tax rate in future periods.

The Company files numerous consolidated and separate income tax returns in the U.S. Federal jurisdiction and in many state and foreign jurisdictions. With few exceptions, the Company is no longer subject to U.S. Federal income tax examinations for 2006 and prior periods. In addition, the Company has subsidiaries in various states, provinces and countries that are currently under audit for years ranging from 2003 through 2016.

 

 

14. Investments in Affiliates and Related Party Transactions

Related Party Transactions with Affiliates

As of December 31, 2017 and 2016, Nielsen had investments in affiliates of $15 million and $16 million, respectively.

Obligations between Nielsen and its affiliates are regularly settled in cash in the ordinary course of business. Nielsen had net receivables from its affiliates of approximately $3 million and $2 million for the year ended December 31, 2017 and 2016, respectively.

On October 1, 2015, Nielsen acquired an additional 13.5% of NCS, a joint venture between Nielsen and Catalina for $40 million, net of cash acquired. The joint venture was historically accounted for under the equity method of accounting. As part of this transaction we gained control of NCS, as such accounted for it as a step-acquisition and calculated the fair value of the investment immediately before the acquisition to be $161 million. As a result, during the fourth quarter of 2015, the Company recorded a $158 million gain on the investment in NCS to other income/(expense), net in the consolidated statement of operations. Commencing October 1, 2015, NCS was included as a consolidated subsidiary within Nielsen’s consolidated financial statements.

 

 

15. Commitments and Contingencies

Leases and Other Contractual Arrangements

In October 2017, Nielsen amended and restated in its entirety, its Amended and Restated Master Services Agreement, dated as of October 1, 2007, with Tata America International Corporation and Tata Consultancy Services Limited (jointly, “TCS”) (as amended prior to the Second Amendment and Restatement, the “Prior Agreement”) by entering into a Second Amended and Restated Master Services Agreement (the “Agreement”), dated as of October 1, 2017 and effective as of January 1, 2017 (the “Effective Date”), with TCS. The term of the Agreement has been extended for an additional five years, so as to expire on December 31, 2025, with three one-year renewal options granted to Nielsen. Nielsen has committed to purchase services from TCS from the Effective Date through the remaining term of the Agreement (the “Minimum Commitment”) in the amount of $2.25 billion, including a commitment to purchase at least $320 million in services per year from 2017 through 2020, $186 million in services per year from 2021 through 2024, and $139.5 million in services in 2025 (in each of the foregoing cases, the “Annual Commitment”). Nielsen met the Minimum Commitment in 2017. In connection with the entry into the Agreement, the parties have agreed to terminate the separate Global Infrastructure Services Agreement between them as of the Effective Date and include the services provided thereunder in one or more Statements of Work (“SOWs”) arising under the Agreement. TCS’s charges under such SOWs will continue to be credited against the Minimum Commitment and the Annual Commitment. TCS globally provides Nielsen with professional services relating to information technology (including application development and maintenance), business process outsourcing, client service knowledge process outsourcing, management sciences, analytics, and financial planning. As Nielsen orders specific services under the Agreement, the parties will execute SOWs describing the specific scope of the services to be performed by TCS. The amount of the Minimum Commitment and the Annual Commitment may be reduced on the occurrence of certain events, some of which also provide Nielsen with the right to terminate the Agreement or SOWs, as applicable.

107


 

Nielsen has also entered into operating leases and other contractual obligations to secure real estate facilities, agreements to purchase data processing services and leases of computers and other equipment used in the ordinary course of business and various outsourcing contracts. These agreements are not unilaterally cancelable by Nielsen, are legally enforceable and specify fixed or minimum amounts or quantities of goods or services at fixed or minimum prices.

The amounts presented below represent the minimum annual payments under Nielsen’s purchase obligations that have initial or remaining non-cancelable terms in excess of one year. These purchase obligations include data processing, building maintenance, equipment purchasing, photocopiers, land and mobile telephone service, computer software and hardware maintenance, and outsourcing.

 

 

 

For the Years Ending December 31,

 

(IN MILLIONS)

 

2018

 

 

2019

 

 

2020

 

 

2021

 

 

2022

 

 

Thereafter

 

 

Total

 

Operating leases

 

$

99

 

 

$

79

 

 

$

62

 

 

$

46

 

 

$

35

 

 

$

132

 

 

$

453

 

Other contractual obligations (a)

 

 

589

 

 

 

472

 

 

 

440

 

 

 

206

 

 

 

201

 

 

 

582

 

 

 

2,490

 

Total

 

$

688

 

 

$

551

 

 

$

502

 

 

$

252

 

 

$

236

 

 

$

714

 

 

$

2,943

 

 

(a)

Other contractual obligations represent obligations under agreement, which are not unilaterally cancelable by Nielsen, are legally enforceable and specify fixed or minimum amounts or quantities of goods or services at fixed or minimum prices. Nielsen generally requires purchase orders for vendor and third party spending. The amounts presented above represent the minimum future annual services covered by purchase obligations including data processing, building maintenance, equipment purchasing, photocopiers, land and mobile telephone service, computer software and hardware maintenance, and outsourcing. Nielsen’s remaining commitments as of December 31, 2017, under the outsourced services agreement with TCS have been included above based on the Annual Commitment minimum required payments.

Total expenses incurred under operating leases were $96 million, $79 million and $76 million for the years ended December 31, 2017, 2016 and 2015, respectively. Nielsen recognized rental income received under subleases of $6 million, $8 million and $9 million for the years ended December 31, 2017, 2016 and 2015, respectively. At December 31, 2017, Nielsen had aggregate future proceeds to be received under non-cancelable subleases of $12 million.

Nielsen also has minimum commitments under non-cancelable capital leases. See Note 10 “Long-term Debt and Other Financing Arrangements” for further discussion.

 

Guarantees and Other Contingent Commitments

At December 31, 2017, Nielsen was committed under the following significant guarantee arrangements:

Sub-lease guarantees

Nielsen provides sub-lease guarantees in accordance with certain agreements pursuant to which Nielsen guarantees all rental payments upon default of rental payment by the sub-lessee. To date, the Company has not been required to perform under such arrangements, does not anticipate making any significant payments related to such guarantees and, accordingly, no amounts have been recorded.

Letters of credit

Letters of credit issued and outstanding amount to $13 million and $6 million at December 31, 2017 and 2016, respectively.

Legal Proceedings and Contingencies

Nielsen is subject to litigation and other claims in the ordinary course of business, some of which include claims for substantial sums. Accruals have been recorded when the outcome is probable and can be reasonably estimated. While the ultimate results of claims and litigation cannot be determined, the Company does expect that the ultimate disposition of these matters will not have a material adverse effect on its operations or financial condition. However, depending on the amount and the timing, an unfavorable resolution of some or all of these matters could materially affect the Company’s future results of operations or cash flows in a particular period.

 

 

108


 

16. Segments

The Company aligns its operating segments in order to conform to management’s internal reporting structure, which is reflective of service offerings by industry. Management aggregates such operating segments into two reporting segments: what consumers buy, consisting principally of market research information and analytical services, and what consumers watch and listen to, consisting principally of television, radio, online and mobile audience and advertising measurement services and corresponding analytics.

Corporate consists principally of unallocated items such as certain facilities and infrastructure costs as well as intersegment eliminations. Certain corporate costs, other than those described in Item 7 “Management Discussion and Analysis,” including those related to selling, finance, legal, human resources, and information technology systems, are considered operating costs and are allocated to the Company’s segments based on either the actual amount of costs incurred or on a basis consistent with the operations of the underlying segment. Information with respect to the operations of each of Nielsen’s business segments is set forth below based on the nature of the services offered and geographic areas of operations.

109


 

Business Segment Information

 

 

 

Year Ended December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

 

2015

 

Revenues

 

 

 

 

 

 

 

 

 

 

 

 

Buy

 

$

3,231

 

 

$

3,322

 

 

$

3,345

 

Watch

 

 

3,341

 

 

 

2,987

 

 

 

2,827

 

Total

 

$

6,572

 

 

$

6,309

 

 

$

6,172

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Year Ended December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

 

2015

 

Business segment income/(loss) (1)

 

 

 

 

 

 

 

 

 

 

 

 

Buy

 

$

587

 

 

$

623

 

 

$

624

 

Watch

 

 

1,485

 

 

 

1,352

 

 

 

1,269

 

Corporate and eliminations

 

 

(37

)

 

 

(37

)

 

 

(35

)

Total

 

$

2,035

 

 

$

1,938

 

 

$

1,858

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Year Ended December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

 

2015

 

Depreciation and amortization

 

 

 

 

 

 

 

 

 

 

 

 

Buy

 

$

210

 

 

$

212

 

 

$

207

 

Watch

 

 

425

 

 

 

387

 

 

 

363

 

Corporate and eliminations

 

 

5

 

 

 

4

 

 

 

4

 

Total

 

$

640

 

 

$

603

 

 

$

574

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Year Ended December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

 

2015

 

Restructuring charges

 

 

 

 

 

 

 

 

 

 

 

 

Buy

 

$

42

 

 

$

61

 

 

$

32

 

Watch

 

 

15

 

 

 

18

 

 

 

14

 

Corporate and eliminations

 

 

23

 

 

 

26

 

 

 

5

 

Total

 

$

80

 

 

$

105

 

 

$

51

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Year Ended December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

 

2015

 

Stock-based compensation expense

 

 

 

 

 

 

 

 

 

 

 

 

Buy

 

$

13

 

 

$

16

 

 

$

15

 

Watch

 

 

12

 

 

 

10

 

 

 

8

 

Corporate and eliminations

 

 

20

 

 

 

25

 

 

 

25

 

Total

 

$

45

 

 

$

51

 

 

$

48

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Year Ended December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

 

2015

 

Other items (2)

 

 

 

 

 

 

 

 

 

 

 

 

Buy

 

$

 

 

$

3

 

 

$

1

 

Watch

 

 

 

 

 

2

 

 

 

4

 

Corporate and eliminations

 

 

45

 

 

 

31

 

 

 

87

 

Total

 

$

45

 

 

$

36

 

 

$

92

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Year Ended December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

 

2015

 

Operating income/(loss)

 

 

 

 

 

 

 

 

 

 

 

 

Buy

 

$

322

 

 

$

331

 

 

$

369

 

Watch

 

 

1,033

 

 

 

935

 

 

 

880

 

Corporate and eliminations

 

 

(130

)

 

 

(123

)

 

 

(156

)

Total

 

$

1,225

 

 

$

1,143

 

 

$

1,093

 

110


 

 

(IN MILLIONS)

  

December 31,

2017

 

  

December 31,

2016

 

Total assets

  

 

 

 

  

 

 

 

Buy

  

$

6,862

  

  

$

6,697

  

Watch

  

 

9,911

  

  

 

8,905

  

Corporate and eliminations

  

 

93

  

  

 

128

  

Total

  

$

16,866

  

  

$

15,730

  

 

(1)

The Company’s chief operating decision-maker uses business segment income/(loss) to measure performance from period to period both at the consolidated level as well as within its operating segments.

(2)

For the year ended December 31, 2017, other items primarily consist of transaction related costs and business optimization costs. For the year ended December 31, 2016, other items primarily consist of business optimization costs.  

 

 

 

Year ended December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

 

2015

 

Capital expenditures

 

 

 

 

 

 

 

 

 

 

 

 

Buy

 

$

272

 

 

$

196

 

 

$

159

 

Watch

 

 

211

 

 

 

227

 

 

 

244

 

Corporate and eliminations

 

 

6

 

 

 

10

 

 

 

5

 

Total

 

$

489

 

 

$

433

 

 

$

408

 

 

111


 

Geographic Segment Information

 

 

 

 

 

 

 

Operating

 

 

Long-

 

 

 

 

 

 

 

Income/

 

 

lived

 

(IN MILLIONS)

 

Revenues (1)

 

 

(Loss)

 

 

Assets (2)

 

2017

 

 

 

 

 

 

 

 

 

 

 

 

United States

 

$

3,730

 

 

$

754

 

 

$

11,404

 

North and South America, excluding the United States

 

 

595

 

 

 

164

 

 

 

957

 

United Kingdom

 

 

194

 

 

(20

)

 

259

 

Other Europe, Middle East & Africa

 

 

1,188

 

 

 

159

 

 

 

1,038

 

Asia Pacific

 

 

865

 

 

 

168

 

 

 

396

 

Total

 

$

6,572

 

 

$

1,225

 

 

$

14,054

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating

 

 

Long-

 

 

 

 

 

 

 

Income/

 

 

lived

 

(IN MILLIONS)

 

Revenues (1)

 

 

(Loss)

 

 

Assets (2)

 

2016

 

 

 

 

 

 

 

 

 

 

 

 

United States

 

$

3,626

 

 

$

738

 

 

$

10,573

 

North and South America, excluding the United States

 

 

605

 

 

 

180

 

 

 

902

 

United Kingdom

 

 

198

 

 

 

(22

)

 

 

215

 

Other Europe, Middle East & Africa

 

 

1,089

 

 

 

127

 

 

 

1,032

 

Asia Pacific

 

 

791

 

 

 

120

 

 

 

330

 

Total

 

$

6,309

 

 

$

1,143

 

 

$

13,052

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating

 

 

 

 

 

 

 

 

 

 

 

Income/

 

 

 

 

 

(IN MILLIONS)

 

Revenues (1)

 

 

(Loss)

 

 

 

 

 

2015

 

 

 

 

 

 

 

 

 

 

 

 

United States

 

$

3,606

 

 

$

761

 

 

 

 

 

North and South America, excluding the United States

 

 

567

 

 

 

131

 

 

 

 

 

United Kingdom

 

 

226

 

 

 

(6

)

 

 

 

 

Other Europe, Middle East & Africa

 

 

1,030

 

 

 

120

 

 

 

 

 

Asia Pacific

 

 

743

 

 

 

87

 

 

 

 

 

Total

 

$

6,172

 

 

$

1,093

 

 

 

 

 

 

 

(1)

Revenues are attributed to geographic areas based on the location of customers.

(2)

Long-lived assets include property, plant and equipment, goodwill and other intangible assets.

 

 

17. Additional Financial Information

 

Accounts payable and other current liabilities

 

 

 

December 31,

 

 

December 31,

 

(IN MILLIONS)

 

2017

 

 

2016

 

Trade payables

 

$

296

 

 

$

238

 

Personnel costs

 

 

273

 

 

 

248

 

Current portion of restructuring liabilities

 

 

43

 

 

 

67

 

Data and professional services

 

 

221

 

 

 

192

 

Interest payable

 

 

61

 

 

 

51

 

Other current liabilities (1)

 

 

247

 

 

 

216

 

Total accounts payable and other current liabilities

 

$

1,141

 

 

$

1,012

 

 

 

 

(1)

Other includes multiple items, none of which is individually significant.

 

112


 

 

18. Guarantor Financial Information

The following supplemental financial information is being provided for purposes of compliance with reporting covenants contained in certain debt obligations of Nielsen and its subsidiaries. The financial information sets forth for Nielsen, its subsidiaries that have issued certain debt securities (the “Issuers”) and its guarantor and non-guarantor subsidiaries, the consolidating balance sheet as of December 31, 2017 and 2016 and consolidating statements of operations and cash flows for the periods ended December 31, 2017, 2016 and 2015. During the year ended December 31, 2017, the Company restructured certain legal entities and therefore the Company adjusted prior periods to reflect the current year structure.

The issued debt securities are jointly and severally guaranteed on a full and unconditional basis by Nielsen and subject to certain exceptions, each of the direct and indirect 100% owned subsidiaries of Nielsen, in each case to the extent that such entities provide a guarantee under the senior secured credit facilities. The issuers are also 100% owned indirect subsidiaries of Nielsen: Nielsen Finance LLC and Nielsen Finance Co. for certain series of debt obligations, and The Nielsen Company (Luxembourg) S.ar.l., for the other series of debt obligations. Each issuer is a guarantor of the debt obligations not issued by it.

Nielsen is a holding company and does not have any material assets or operations other than ownership of the capital stock of its direct and indirect subsidiaries. All of Nielsen’s operations are conducted through its subsidiaries, and, therefore, Nielsen is expected to continue to be dependent upon the cash flows of its subsidiaries to meet its obligations. The senior secured credit facilities contain certain limitations on the ability of Nielsen to receive the cash flows of its subsidiaries.

While all subsidiary guarantees of the issued debt securities are full and unconditional, these guarantees contain customary release provisions including when (i) the subsidiary is sold or sells all of its assets, (ii) the subsidiary is declared “unrestricted” for covenant purposes, (iii) the subsidiary’s guarantee under the senior secured credit facilities is released and (iv) the requirements for discharge of the indenture have been satisfied.

113


 

Nielsen Holdings plc

Consolidated Statement of Comprehensive Income

For the year ended December 31, 2017

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Non-

 

 

 

 

 

 

 

 

 

 

 

(IN MILLIONS)

 

Parent

 

 

Issuers

 

 

Guarantor

 

 

Guarantor

 

 

Elimination

 

 

 

 

Consolidated

 

Revenues

 

$

 

 

$

 

 

$

3,608

 

 

$

2,964

 

 

$

 

 

 

 

$

6,572

 

Cost of revenues, exclusive of depreciation and amortization shown separately below

 

 

 

 

 

 

 

 

1,419

 

 

 

1,346

 

 

 

 

 

 

 

 

2,765

 

Selling, general and administrative expenses, exclusive of depreciation and amortization shown separately below

 

 

4

 

 

 

 

 

 

922

 

 

 

936

 

 

 

 

 

 

 

 

1,862

 

Depreciation and amortization

 

 

 

 

 

 

 

 

504

 

 

 

136

 

 

 

 

 

 

 

 

640

 

Restructuring charges

 

 

 

 

 

 

 

 

44

 

 

 

36

 

 

 

 

 

 

 

 

80

 

Operating (loss)/income

 

 

(4

)

 

 

 

 

 

719

 

 

 

510

 

 

 

 

 

 

 

 

1,225

 

Interest income

 

 

1

 

 

 

839

 

 

 

37

 

 

 

4

 

 

 

(877

)

 

 

 

 

4

 

Interest expense

 

 

 

 

 

(353

)

 

 

(857

)

 

 

(41

)

 

 

877

 

 

 

 

 

(374

)

Foreign currency exchange transaction losses, net

 

 

 

 

 

 

 

 

(4

)

 

 

(6

)

 

 

 

 

 

 

 

(10

)

Other (expense)/income, net

 

 

 

 

 

(4

)

 

 

152

 

 

 

(165

)

 

 

 

 

 

 

 

(17

)

(Loss)/income before income taxes and equity in net income/(loss) of subsidiaries and affiliates

 

 

(3

)

 

 

482

 

 

 

47

 

 

 

302

 

 

 

 

 

 

 

 

828

 

Provision for income taxes

 

 

(1

)

 

 

(146

)

 

 

(167

)

 

 

(74

)

 

 

 

 

 

 

 

(388

)

Equity in net income of subsidiaries

 

 

433

 

 

 

193

 

 

 

554

 

 

 

 

 

 

(1,180

)

 

 

 

 

 

Equity in net (loss)/income of affiliates

 

 

 

 

 

 

 

 

(1

)

 

 

1

 

 

 

 

 

 

 

 

 

Net income

 

 

429

 

 

 

529

 

 

 

433

 

 

 

229

 

 

 

(1,180

)

 

 

 

 

440

 

Less net income attributable to noncontrolling interests

 

 

 

 

 

 

 

 

 

 

 

11

 

 

 

 

 

 

 

 

11

 

Net income attributable to controlling interest

 

 

429

 

 

 

529

 

 

 

433

 

 

 

218

 

 

 

(1,180

)

 

 

 

 

429

 

Total other comprehensive income/(loss)

 

 

271

 

 

 

(21

)

 

 

271

 

 

 

308

 

 

 

(556

)

 

 

 

 

273

 

Total other comprehensive income attributable to noncontrolling interests

 

 

 

 

 

 

 

 

 

 

 

2

 

 

 

 

 

 

 

 

2

 

Total other comprehensive income/(loss) attributable to controlling interests

 

 

271

 

 

 

(21

)

 

 

271

 

 

 

306

 

 

 

(556

)

 

 

 

 

271

 

Total comprehensive income

 

 

700

 

 

 

508

 

 

 

704

 

 

 

537

 

 

 

(1,736

)

 

 

 

 

713

 

Comprehensive income attributable to noncontrolling interests

 

 

 

 

 

 

 

 

 

 

 

13

 

 

 

 

 

 

 

 

13

 

Total comprehensive income attributable to controlling interest

 

$

700

 

 

$

508

 

 

$

704

 

 

$

524

 

 

$

(1,736

)

 

 

 

$

700

 

114


 

Nielsen Holdings plc

Consolidated Statement of Comprehensive Income

For the year ended December 31, 2016

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Non-

 

 

 

 

 

 

 

 

 

(IN MILLIONS)

 

Parent

 

 

Issuers

 

 

Guarantor

 

 

Guarantor

 

 

Elimination

 

 

Consolidated

 

Revenues

 

$

 

 

$

 

 

$

3,557

 

 

$

2,752

 

 

$

 

 

$

6,309

 

Cost of revenues, exclusive of depreciation and amortization shown separately below

 

 

 

 

 

 

 

 

1,317

 

 

 

1,290

 

 

 

 

 

 

2,607

 

Selling, general and administrative expenses, exclusive of depreciation and amortization shown separately below

 

 

2

 

 

 

 

 

 

960

 

 

 

889

 

 

 

 

 

 

1,851

 

Depreciation and amortization

 

 

 

 

 

 

 

 

486

 

 

 

117

 

 

 

 

 

 

603

 

Restructuring charges

 

 

 

 

 

 

 

 

69

 

 

 

36

 

 

 

 

 

 

105

 

Operating (loss)/income

 

 

(2

)

 

 

 

 

 

725

 

 

 

420

 

 

 

 

 

 

1,143

 

Interest income

 

 

 

 

 

869

 

 

 

38

 

 

 

5

 

 

 

(908

)

 

 

4

 

Interest expense

 

 

(3

)

 

 

(310

)

 

 

(889

)

 

 

(39

)

 

 

908

 

 

 

(333

)

Foreign currency exchange transaction gains/(losses), net

 

 

 

 

 

 

 

 

2

 

 

 

(8

)

 

 

 

 

 

(6

)

Other (expense)/income net

 

 

 

 

 

(7

)

 

 

159

 

 

 

(144

)

 

 

 

 

 

8

 

(Loss)/income before income taxes and equity in net (loss)/income of affiliates

 

 

(5

)

 

 

552

 

 

 

35

 

 

 

234

 

 

 

 

 

 

816

 

Provision for income taxes

 

 

 

 

 

(135

)

 

 

(115

)

 

 

(59

)

 

 

 

 

 

(309

)

Equity in net income of subsidiaries

 

 

507

 

 

 

185

 

 

 

588

 

 

 

 

 

 

(1,280

)

 

 

 

Equity in net (loss)/income of affiliates

 

 

 

 

 

 

 

 

(1

)

 

 

1

 

 

 

 

 

 

 

Net income

 

 

502

 

 

 

602

 

 

 

507

 

 

 

176

 

 

 

(1,280

)

 

 

507

 

Less net income attributable to noncontrolling interests

 

 

 

 

 

 

 

 

 

 

 

5

 

 

 

 

 

 

5

 

Net income attributable to controlling interest

 

 

502

 

 

 

602

 

 

 

507

 

 

 

171

 

 

 

(1,280

)

 

 

502

 

Total other comprehensive (loss)/income

 

 

(152

)

 

 

10

 

 

 

(152

)

 

 

(184

)

 

 

321

 

 

 

(157

)

Total other comprehensive loss attributable to noncontrolling interests

 

 

 

 

 

 

 

 

 

 

 

(5

)

 

 

 

 

 

(5

)

Total other comprehensive loss attributable to controlling interests

 

 

(152

)

 

 

10

 

 

 

(152

)

 

 

(179

)

 

 

321

 

 

 

(152

)

Total comprehensive income/(loss)

 

$

350

 

 

$

612

 

 

$

355

 

 

$

(8

)

 

$

(959

)

 

$

350

 

 

115


 

Nielsen Holdings plc

Consolidated Statement of Comprehensive Income

For the year ended December 31, 2015

 

(IN MILLIONS)

 

Parent

 

 

Issuers

 

 

Guarantor

 

 

Non-Guarantor

 

 

Elimination

 

 

Consolidated

 

Revenues

 

$

 

 

$

 

 

$

3,585

 

 

$

2,587

 

 

$

 

 

$

6,172

 

Cost of revenues, exclusive of depreciation and amortization shown separately below

 

 

 

 

 

 

 

 

1,279

 

 

 

1,260

 

 

 

 

 

 

2,539

 

Selling, general and administrative expenses, exclusive of depreciation and amortization shown separately below

 

 

4

 

 

 

 

 

 

1,048

 

 

 

863

 

 

 

 

 

 

1,915

 

Depreciation and amortization

 

 

 

 

 

 

 

 

465

 

 

 

109

 

 

 

 

 

 

574

 

Restructuring charges

 

 

 

 

 

 

 

 

32

 

 

 

19

 

 

 

 

 

 

51

 

Operating (loss)/income

 

 

(4

)

 

 

 

 

 

761

 

 

 

336

 

 

 

 

 

 

1,093

 

Interest income

 

 

 

 

 

864

 

 

 

37

 

 

 

5

 

 

 

(902

)

 

 

4

 

Interest expense

 

 

 

 

 

(291

)

 

 

(881

)

 

 

(41

)

 

 

902

 

 

 

(311

)

Foreign currency exchange transaction losses, net

 

 

 

 

 

 

 

 

(10

)

 

 

(21

)

 

 

 

 

 

(31

)

Other income/(expense), net

 

 

 

 

 

 

 

 

252

 

 

 

(46

)

 

 

 

 

 

206

 

(Loss)/income before income taxes and equity in net loss of affiliates

 

 

(4

)

 

 

573

 

 

 

159

 

 

 

233

 

 

 

 

 

 

961

 

Provision for income taxes

 

 

(1

)

 

 

(127

)

 

 

(175

)

 

 

(80

)

 

 

 

 

 

(383

)

Equity in net income of subsidiaries

 

 

575

 

 

 

201

 

 

 

593

 

 

 

 

 

 

(1,369

)

 

 

 

Equity in net loss of affiliates

 

 

 

 

 

 

 

 

(2

)

 

 

(1

)

 

 

 

 

 

(3

)

Net income

 

 

570

 

 

 

647

 

 

 

575

 

 

 

152

 

 

 

(1,369

)

 

 

575

 

Less: net income attributable to noncontrolling interests

 

 

 

 

 

 

 

 

 

 

 

5

 

 

 

 

 

 

5

 

Net income attributable to controlling interests

 

 

570

 

 

 

647

 

 

 

575

 

 

 

147

 

 

 

(1,369

)

 

 

570

 

Total other comprehensive (loss)/income

 

 

(282

)

 

 

21

 

 

 

(282

)

 

 

(282

)

 

 

535

 

 

 

(290

)

Total other comprehensive loss attributable to noncontrolling interests

 

 

 

 

 

 

 

 

 

 

 

(8

)

 

 

 

 

 

(8

)

Total other comprehensive (loss)/income attributable to controlling interests

 

 

(282

)

 

 

21

 

 

 

(282

)

 

 

(274

)

 

 

535

 

 

 

(282

)

Total comprehensive income/(loss)

 

 

288

 

 

 

668

 

 

 

293

 

 

 

(130

)

 

 

(834

)

 

 

285

 

Total comprehensive loss attributable to noncontrolling interests

 

 

 

 

 

 

 

 

 

 

 

(3

)

 

 

 

 

 

(3

)

Total comprehensive income/(loss) attributable to controlling interests

 

$

288

 

 

$

668

 

 

$

293

 

 

$

(127

)

 

$

(834

)

 

$

288

 

 

 

116


 

Nielsen Holdings plc

Consolidated Balance Sheet

December 31, 2017

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Non-

 

 

 

 

 

 

 

 

 

(IN MILLIONS)

 

Parent

 

 

Issuers

 

 

Guarantor

 

 

Guarantor

 

 

Elimination

 

 

Consolidated

 

Assets:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Current assets

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cash and cash equivalents

 

$

2

 

 

$

1

 

 

$

69

 

 

$

584

 

 

$

 

 

$

656

 

Trade and other receivables, net

 

 

 

 

 

 

 

 

464

 

 

 

816

 

 

 

 

 

 

1,280

 

Prepaid expenses and other current assets

 

 

 

 

 

 

 

 

211

 

 

 

135

 

 

 

 

 

 

346

 

Intercompany receivables

 

 

4

 

 

 

1,187

 

 

 

325

 

 

 

155

 

 

 

(1,671

)

 

 

 

Total current assets

 

 

6

 

 

 

1,188

 

 

 

1,069

 

 

 

1,690

 

 

 

(1,671

)

 

 

2,282

 

Non-current assets

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

-

 

Property, plant and equipment, net

 

 

 

 

 

 

 

 

309

 

 

 

173

 

 

 

 

 

 

482

 

Goodwill

 

 

 

 

 

 

 

 

6,100

 

 

 

2,395

 

 

 

 

 

 

8,495

 

Other intangible assets, net

 

 

 

 

 

 

 

 

4,545

 

 

 

532

 

 

 

 

 

 

5,077

 

Deferred tax assets

 

 

1

 

 

 

 

 

 

 

 

 

169

 

 

 

 

 

 

170

 

Other non-current assets

 

 

 

 

 

17

 

 

 

263

 

 

 

80

 

 

 

 

 

 

360

 

Equity investment in subsidiaries

 

 

4,213

 

 

 

1,210

 

 

 

4,583

 

 

 

 

 

 

(10,006

)

 

 

 

Intercompany loans

 

 

25

 

 

 

8,608

 

 

 

424

 

 

 

140

 

 

 

(9,197

)

 

 

 

Total assets

 

$

4,245

 

 

$

11,023

 

 

$

17,293

 

 

$

5,179

 

 

$

(20,874

)

 

$

16,866

 

Liabilities and equity:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Current liabilities

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Accounts payable and other current liabilities

 

$

 

 

$

61

 

 

$

560

 

 

$

520

 

 

$

 

 

$

1,141

 

Deferred revenues

 

 

 

 

 

 

 

 

231

 

 

 

130

 

 

 

 

 

 

361

 

Income tax liabilities

 

 

 

 

 

 

 

 

62

 

 

 

49

 

 

 

 

 

 

111

 

Current portion of long-term debt, capital lease obligations and short-term borrowings

 

 

 

 

 

35

 

 

 

44

 

 

 

5

 

 

 

 

 

 

84

 

Intercompany payables

 

 

 

 

 

2

 

 

 

1,345

 

 

 

324

 

 

 

(1,671

)

 

 

 

Total current liabilities

 

 

 

 

 

98

 

 

 

2,242

 

 

 

1,028

 

 

 

(1,671

)

 

 

1,697

 

Non-current liabilities

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Long-term debt and capital lease obligations

 

 

 

 

 

8,237

 

 

 

101

 

 

 

19

 

 

 

 

 

 

8,357

 

Deferred tax liabilities

 

 

 

 

 

71

 

 

 

1,296

 

 

 

68

 

 

 

 

 

 

1,435

 

Intercompany loans

 

 

 

 

 

62

 

 

 

8,774

 

 

 

361

 

 

 

(9,197

)

 

 

 

Other non-current liabilities

 

 

 

 

 

 

 

 

667

 

 

 

267

 

 

 

 

 

 

934

 

Total liabilities

 

 

 

 

 

8,468

 

 

 

13,080

 

 

 

1,743

 

 

 

(10,868

)

 

 

12,423

 

Total stockholders’ equity

 

 

4,245

 

 

 

2,555

 

 

 

4,213

 

 

 

3,238

 

 

 

(10,006

)

 

 

4,245

 

Noncontrolling interests

 

 

 

 

 

 

 

 

 

 

 

198

 

 

 

 

 

 

198

 

Total equity

 

 

4,245

 

 

 

2,555

 

 

 

4,213

 

 

 

3,436

 

 

 

(10,006

)

 

 

4,443

 

Total liabilities and equity

 

$

4,245

 

 

$

11,023

 

 

$

17,293

 

 

$

5,179

 

 

$

(20,874

)

 

$

16,866

 

117


 

Nielsen Holdings plc

Consolidated Balance Sheet

December 31, 2016

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Non-

 

 

 

 

 

 

 

 

 

(IN MILLIONS)

 

Parent

 

 

Issuers

 

 

Guarantor

 

 

Guarantor

 

 

Elimination

 

 

Consolidated

 

Assets:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Current assets

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cash and cash equivalents

 

$

5

 

 

$

1

 

 

$

215

 

 

$

533

 

 

$

 

 

$

754

 

Trade and other receivables, net

 

 

2

 

 

 

 

 

 

472

 

 

 

697

 

 

 

 

 

 

1,171

 

Prepaid expenses and other current assets

 

 

 

 

 

 

 

 

185

 

 

 

112

 

 

 

 

 

 

297

 

Intercompany receivables

 

 

 

 

 

862

 

 

 

312

 

 

 

167

 

 

 

(1,341

)

 

 

 

Total current assets

 

 

7

 

 

 

863

 

 

 

1,184

 

 

 

1,509

 

 

 

(1,341

)

 

 

2,222

 

Non-current assets

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Property, plant and equipment, net

 

 

 

 

 

 

 

 

306

 

 

 

165

 

 

 

 

 

 

471

 

Goodwill

 

 

 

 

 

 

 

 

5,728

 

 

 

2,117

 

 

 

 

 

 

7,845

 

Other intangible assets, net

 

 

 

 

 

 

 

 

4,248

 

 

 

488

 

 

 

 

 

 

4,736

 

Deferred tax assets

 

 

2

 

 

 

 

 

 

(1

)

 

 

126

 

 

 

 

 

 

127

 

Other non-current assets

 

 

 

 

 

3

 

 

 

245

 

 

 

81

 

 

 

 

 

 

329

 

Equity investment in subsidiaries

 

 

4,117

 

 

 

1,079

 

 

 

4,229

 

 

 

 

 

 

(9,425

)

 

 

 

Intercompany loans

 

 

25

 

 

 

11,533

 

 

 

3,332

 

 

 

150

 

 

 

(15,040

)

 

 

 

Total assets

 

$

4,151

 

 

$

13,478

 

 

$

19,271

 

 

$

4,636

 

 

$

(25,806

)

 

$

15,730

 

Liabilities and equity:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Current liabilities

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Accounts payable and other current liabilities

 

$

 

 

$

52

 

 

$

477

 

 

$

483

 

 

$

 

 

$

1,012

 

Deferred revenues

 

 

 

 

 

 

 

 

171

 

 

 

126

 

 

 

 

 

 

297

 

Income tax liabilities

 

 

 

 

 

2

 

 

 

36

 

 

 

59

 

 

 

 

 

 

97

 

Current portion of long-term debt, capital lease obligations and short-term borrowings

 

 

 

 

 

145

 

 

 

35

 

 

 

8

 

 

 

 

 

 

188

 

Intercompany payables

 

 

47

 

 

 

2

 

 

 

988

 

 

 

304

 

 

 

(1,341

)

 

 

 

Total current liabilities

 

 

47

 

 

 

201

 

 

 

1,707

 

 

 

980

 

 

 

(1,341

)

 

 

1,594

 

Non-current liabilities

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Long-term debt and capital lease obligations

 

 

 

 

 

7,611

 

 

 

106

 

 

 

21

 

 

 

 

 

 

7,738

 

Deferred tax liabilities

 

 

 

 

 

71

 

 

 

1,027

 

 

 

77

 

 

 

 

 

 

1,175

 

Intercompany loans

 

 

 

 

 

2,985

 

 

 

11,708

 

 

 

347

 

 

 

(15,040

)

 

 

 

Other non-current liabilities

 

 

2

 

 

 

4

 

 

 

608

 

 

 

316

 

 

 

 

 

 

930

 

Total liabilities

 

 

49

 

 

 

10,872

 

 

 

15,156

 

 

 

1,741

 

 

 

(16,381

)

 

 

11,437

 

Total stockholders’ equity

 

 

4,102

 

 

 

2,606

 

 

 

4,117

 

 

 

2,702

 

 

 

(9,425

)

 

 

4,102

 

Noncontrolling interests

 

 

 

 

 

 

 

 

(2

)

 

 

193

 

 

 

 

 

 

191

 

Total equity

 

 

4,102

 

 

 

2,606

 

 

 

4,115

 

 

 

2,895

 

 

 

(9,425

)

 

 

4,293

 

Total liabilities and equity

 

$

4,151

 

 

$

13,478

 

 

$

19,271

 

 

$

4,636

 

 

$

(25,806

)

 

$

15,730

 

 

 

118


 

Nielsen Holdings plc

Consolidated Statement of Cash Flows

For the year ended December 31, 2017

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Non-

 

 

 

 

 

(IN MILLIONS)

 

Parent

 

 

 

 

Issuers

 

 

Guarantor

 

 

Guarantor

 

 

Consolidated

 

Net cash (used in)/provided by operating activities

 

$

(1

)

 

 

 

$

171

 

 

$

789

 

 

$

351

 

 

$

1,310

 

Investing activities:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Acquisition of subsidiaries and affiliates, net of cash acquired

 

 

 

 

 

 

 

 

 

 

(755

)

 

 

(23

)

 

 

(778

)

Proceeds from the sale of subsidiaries and affiliates

 

 

 

 

 

 

 

 

 

 

 

 

1

 

 

 

1

 

 

 

2

 

Additions to property, plant and equipment and other assets

 

 

 

 

 

 

 

 

 

 

(63

)

 

 

(56

)

 

 

(119

)

Additions to intangible assets

 

 

 

 

 

 

 

 

 

 

(307

)

 

 

(63

)

 

 

(370

)

Proceeds from the sale of property, plant and equipment and other assets

 

 

 

 

 

 

 

 

 

 

29

 

 

 

13

 

 

 

42

 

Other investing activities

 

 

 

 

 

 

 

 

 

 

(11

)

 

 

(2

)

 

 

(13

)

Net cash used in investing activities

 

 

 

 

 

 

 

 

 

 

(1,106

)

 

 

(130

)

 

 

(1,236

)

Financing activities:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Repayments of debt

 

 

 

 

 

 

 

(2,295

)

 

 

 

 

 

(1

)

 

 

(2,296

)

Proceeds from the issuance of debt, net of issuance costs

 

 

 

 

 

 

 

2,744

 

 

 

1

 

 

 

 

 

 

2,745

 

Decrease in short term borrowings

 

 

 

 

-

 

 

 

 

 

 

 

 

(5

)

 

 

(5

)

Cash dividends paid to stockholders

 

 

(474

)

 

 

 

 

 

 

 

 

 

 

 

 

 

(474

)

Repurchase of common stock

 

 

(140

)

 

 

 

 

 

 

 

 

 

 

 

 

 

(140

)

Activity under stock plans

 

 

32

 

 

 

 

 

 

 

 

(11

)

 

 

 

 

 

21

 

Proceeds from employee stock purchase plan

 

 

6

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6

 

Capital leases

 

 

 

 

 

 

 

 

 

 

(51

)

 

 

(4

)

 

 

(55

)

Settlement of intercompany and other financing activities

 

 

574

 

 

 

 

 

(620

)

 

 

236

 

 

 

(207

)

 

 

(17

)

Net cash (used in)/provided by financing activities

 

 

(2

)

 

 

 

 

(171

)

 

 

175

 

 

 

(217

)

 

 

(215

)

Effect of exchange-rate changes on cash and cash equivalents

 

 

 

 

 

 

 

 

 

 

(4

)

 

 

47

 

 

 

43

 

Net (decrease)/increase in cash and cash equivalents

 

 

(3

)

 

 

 

 

 

 

 

(146

)

 

 

51

 

 

 

(98

)

Cash and cash equivalents at beginning of period

 

 

5

 

 

 

 

 

1

 

 

 

215

 

 

 

533

 

 

 

754

 

Cash and cash equivalents at end of period

 

$

2

 

 

 

 

$

1

 

 

$

69

 

 

$

584

 

 

$

656

 

119


 

Nielsen Holdings plc

Consolidated Statement of Cash Flows

For the year ended December 31, 2016

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Non-

 

 

 

 

 

(IN MILLIONS)

 

Parent

 

 

Issuers

 

 

Guarantor

 

 

Guarantor

 

 

Consolidated

 

Net cash (used in)/provided by operating activities

 

$

(5

)

 

$

278

 

 

$

671

 

 

$

352

 

 

$

1,296

 

Investing activities:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Acquisition of subsidiaries and affiliates, net of cash acquired

 

 

 

 

 

 

 

 

(242

)

 

 

(43

)

 

 

(285

)

Proceeds from the sale of subsidiaries and affiliates

 

 

 

 

 

 

 

 

36

 

 

 

(2

)

 

 

34

 

Additions to property, plant and equipment and other assets

 

 

 

 

 

 

 

 

(53

)

 

 

(56

)

 

 

(109

)

Additions to intangible assets

 

 

 

 

 

 

 

 

(273

)

 

 

(51

)

 

 

(324

)

Proceeds from the sale of property, plant and equipment and other assets

 

 

 

 

 

 

 

 

31

 

 

 

11

 

 

 

42

 

Other investing activities

 

 

 

 

 

 

 

 

(1

)

 

 

1

 

 

 

 

Net cash used in investing activities

 

 

 

 

 

 

 

 

(502

)

 

 

(140

)

 

 

(642

)

Financing activities:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net payments under revolving credit facility

 

 

 

 

 

 

 

 

(164

)

 

 

 

 

 

(164

)

Repayments of debt

 

 

 

 

 

(1,765

)

 

 

 

 

 

 

 

 

(1,765

)

Proceeds from the issuance of debt, net of issuance costs

 

 

 

 

 

2,502

 

 

 

 

 

 

 

 

 

2,502

 

Increase in short term borrowings

 

 

 

 

 

 

 

 

 

 

 

4

 

 

 

4

 

Cash dividends paid to stockholders

 

 

(434

)

 

 

 

 

 

 

 

 

 

 

 

(434

)

Repurchase of common stock

 

 

(418

)

 

 

 

 

 

 

 

 

 

 

 

(418

)

Activity under stock plans

 

 

103

 

 

 

 

 

 

(22

)

 

 

 

 

 

81

 

Other financing activities

 

 

758

 

 

 

(1,014

)

 

 

222

 

 

 

(20

)

 

 

(54

)

Net cash provided by/(used in) financing activities

 

 

9

 

 

 

(277

)

 

 

36

 

 

 

(16

)

 

 

(248

)

Effect of exchange-rate changes on cash and cash equivalents

 

 

 

 

 

 

 

 

3

 

 

 

(12

)

 

 

(9

)

Net increase in cash and cash equivalents

 

 

4

 

 

 

1

 

 

 

208

 

 

 

184

 

 

 

397

 

Cash and cash equivalents at beginning of period

 

 

1

 

 

 

 

 

 

7

 

 

 

349

 

 

 

357

 

Cash and cash equivalents at end of period

 

$

5

 

 

$

1

 

 

$

215

 

 

$

533

 

 

$

754

 

 

120


 

Nielsen Holdings plc

Consolidated Statement of Cash Flows

For the year ended December 31, 2015

 

(IN MILLIONS)

 

Parent

 

 

Issuers

 

 

Guarantor

 

 

Non-Guarantor

 

 

Consolidated

 

Net cash provided by operating activities

 

$

 

 

$

255

 

 

$

667

 

 

$

287

 

 

$

1,209

 

Investing activities:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Acquisition of subsidiaries and affiliates, net of cash acquired

 

 

 

 

 

 

 

 

(246

)

 

 

 

 

 

(246

)

Proceeds from sale of subsidiaries and affiliates, net

 

 

 

 

 

 

 

 

30

 

 

 

 

 

 

30

 

Additions to property, plant and equipment and other assets

 

 

 

 

 

 

 

 

(82

)

 

 

(52

)

 

 

(134

)

Additions to intangible assets

 

 

 

 

 

 

 

 

(237

)

 

 

(37

)

 

 

(274

)

Proceeds from the sale of property, plant and equipment

 

 

 

 

 

 

 

 

 

 

 

7

 

 

 

7

 

Other investing activities

 

 

 

 

 

 

 

 

36

 

 

 

 

 

 

36

 

Net cash used in investing activities

 

 

 

 

 

 

 

 

(499

)

 

 

(82

)

 

 

(581

)

Financing activities:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net borrowings under revolving credit facility

 

 

 

 

 

 

 

 

(116

)

 

 

 

 

 

(116

)

Proceeds from issuances of debt, net of issuance costs

 

 

 

 

 

746

 

 

 

 

 

 

 

 

 

746

 

Repayments of debt

 

 

 

 

 

(98

)

 

 

 

 

 

 

 

 

(98

)

Cash dividends paid to stockholders

 

 

(408

)

 

 

 

 

 

 

 

 

 

 

 

(408

)

Repurchase of common stock

 

 

(667

)

 

 

 

 

 

 

 

 

 

 

 

(667

)

Proceeds from exercise of stock options

 

 

79

 

 

 

 

 

 

(7

)

 

 

 

 

 

72

 

Other financing activities

 

 

948

 

 

 

(904

)

 

 

16

 

 

 

(81

)

 

 

(21

)

Net cash used in financing activities

 

 

(48

)

 

 

(256

)

 

 

(107

)

 

 

(81

)

 

 

(492

)

Effect of exchange-rate changes on cash and cash equivalents

 

 

 

 

 

 

 

 

(3

)

 

 

(49

)

 

 

(52

)

Net (decrease)/increase in cash and cash equivalents

 

 

(48

)

 

 

(1

)

 

 

58

 

 

 

75

 

 

 

84

 

Cash and cash equivalents at beginning of period

 

 

49

 

 

 

1

 

 

 

(51

)

 

 

274

 

 

 

273

 

Cash and cash equivalents at end of period

 

$

1

 

 

$

 

 

$

7

 

 

$

349

 

 

$

357

 

 

 

19. Quarterly Financial Data (unaudited)

 

 

 

First

 

 

Second

 

 

Third

 

 

Fourth

 

(IN MILLIONS, EXCEPT PER SHARE DATA)

 

Quarter

 

 

Quarter

 

 

Quarter

 

 

Quarter

 

2017

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues

 

$

1,526

 

 

$

1,644

 

 

$

1,641

 

 

$

1,761

 

Operating income

 

$

207

 

 

$

324

 

 

$

337

 

 

$

357

 

Income before income taxes and equity in net income of affiliates

 

$

116

 

 

$

224

 

 

$

242

 

 

$

246

 

Net income attributable to Nielsen stockholders

 

$

71

 

 

$

131

 

 

$

146

 

 

$

81

 

Net income per share of common stock, basic

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net income attributable to Nielsen stockholders

 

$

0.20

 

 

$

0.37

 

 

$

0.41

 

 

$

0.23

 

Net income per share of common stock, diluted

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net income attributable to Nielsen stockholders

 

$

0.20

 

 

$

0.37

 

 

$

0.41

 

 

$

0.23

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

First

 

 

Second

 

 

Third

 

 

Fourth

 

(IN MILLIONS, EXCEPT PER SHARE DATA)

 

Quarter

 

 

Quarter

 

 

Quarter

 

 

Quarter

 

2016

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues

 

$

1,487

 

 

$

1,596

 

 

$

1,570

 

 

$

1,656

 

Operating income

 

$

224

 

 

$

282

 

 

$

296

 

 

$

341

 

Income before income taxes and equity in net income of affiliates

 

$

145

 

 

$

196

 

 

$

214

 

 

$

261

 

Net income attributable to Nielsen stockholders

 

$

100

 

 

$

113

 

 

$

130

 

 

$

159

 

Net income per share of common stock, basic

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net income attributable to Nielsen stockholders

 

$

0.28

 

 

$

0.31

 

 

$

0.36

 

 

$

0.44

 

Net income per share of common stock, diluted

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

      Net income attributable to Nielsen stockholders

 

$

0.27

 

 

$

0.31

 

 

$

0.36

 

 

$

0.44

 

 

 

 

121


 

Sc hedule I—Condensed Financial Information of Registrant

Nielsen Holdings plc

Parent Company Only

Statements of Operations

 

 

  

Year Ended December 31,

 

(IN MILLIONS)

  

2017

 

 

2016

 

 

2015

 

Selling, general and administrative expenses

 

$

4

 

 

$

2

 

 

$

4

 

Operating loss

 

 

(4

)

 

 

(2

)

 

 

(4

)

Interest income

 

 

1

 

 

 

 

 

 

 

Interest expense

 

 

 

 

 

(3

)

 

 

 

Loss before income taxes and equity in net income of subsidiaries

 

 

(3

)

 

 

(5

)

 

 

(4

)

Provision for income taxes

 

 

(1

)

 

 

 

 

 

(1

)

Equity in net income of subsidiaries

 

 

433

 

 

 

507

 

 

 

575

 

Net income

 

$

429

 

 

$

502

 

 

$

570

 

 

Nielsen Holdings plc

Parent Company Only

Balance Sheets

 

 

  

December 31,

 

(IN MILLIONS)

  

2017

 

  

2016

 

Assets:

  

 

 

 

  

 

 

 

Current assets

  

 

 

 

  

 

 

 

Cash and cash equivalents

  

$

2

  

  

$

5

  

Amounts receivable from subsidiary

  

 

4

  

  

 

2

  

Total current assets

  

 

6

  

  

 

7

  

Investment in subsidiaries

  

 

4,213

  

  

 

4,117

  

Loans outstanding from subsidiary

 

 

25

 

 

 

25

 

Other non-current assets

  

 

1

  

  

 

2

  

Total assets

  

$

4,245

  

  

$

4,151

  

Liabilities and equity:

  

 

 

 

  

 

 

 

Current liabilities

  

 

 

 

  

 

 

 

Accounts payable and other current liabilities

  

 

  

  

 

  

Intercompany payables

 

 

 

 

 

47

 

Total current liabilities

  

 

  

  

 

47

  

Loans outstanding from subsidiary

  

 

  

  

 

  

Other non-current liabilities

  

 

  

  

 

2

  

Total liabilities

  

 

  

  

 

49

  

Total equity

  

 

4,245

  

  

 

4,102

  

Total liabilities and equity

  

$

4,245

  

  

$

4,151

  

122


 

Nielsen Holdings plc

Parent Company Only

Statements of Cash Flows

 

 

  

Year Ended December 31,

 

(IN MILLIONS)

  

2017

 

 

2016

 

 

2015

 

Net cash used in operating activities

 

$

(1

)

 

$

(5

)

 

$

 

Financing Activities:

 

 

 

 

 

 

 

 

 

 

 

 

Cash dividends paid to stockholders

 

 

(474

)

 

 

(434

)

 

 

(408

)

Repurchase of common stock

 

 

(140

)

 

 

(418

)

 

 

(667

)

Activity under stock plans

 

 

32

 

 

 

103

 

 

 

79

 

Proceeds from employee stock purchase plan

 

 

6

 

 

 

 

 

 

 

Other financing activities

 

 

574

 

 

 

758

 

 

 

948

 

Net cash provided by/(used in) financing activities

 

 

(2

)

 

 

9

 

 

 

(48

)

Net (decrease)/increase in cash and cash equivalents

 

 

(3

)

 

 

4

 

 

 

(48

)

Cash and cash equivalents, beginning of period

 

 

5

 

 

 

1

 

 

 

 

49

 

Cash and cash equivalents, end of period

 

$

2

 

 

$

5

 

 

$

1

 

 

The notes to the consolidated financial statements of Nielsen Holdings plc (the “Company”) are an integral part of these nonconsolidated financial statements.

Notes to Schedule I

 

1. Basis of Presentation

The Company has accounted for the earnings of its subsidiaries under the equity method in these financial statements.

 

2. Commitments and Contingencies

The debenture loans are jointly and severally guaranteed on an unconditional basis by the Company and subject to certain exceptions, each of the direct and indirect wholly-owned subsidiaries of the Company, including VNU Intermediate Holding B.V., Nielsen Holding and Finance B.V., VNU International B.V., TNC (US) Holdings, Inc., VNU Marketing Information, Inc. and ACN Holdings, Inc., and the wholly-owned subsidiaries thereof, including the wholly-owned U.S. subsidiaries of ACN Holdings, Inc., in each case to the extent that such entities provide a guarantee under the senior secured credit facilities. The issuers are Nielsen Finance LLC and Nielsen Finance Co., both wholly-owned subsidiaries of ACN Holdings, Inc. and subsidiary guarantors and The Nielsen Company (Luxembourg) S ar l., a wholly owned subsidiary of Nielsen Holding and Finance B.V. The historical financial information has been updated to reflect The Nielsen Company (Luxembourg) S.ar.l. as an issuer.

The Company had no material commitments or contingencies during the reported periods.

 

3. Related Party Transactions

The Company enters into certain transactions with its subsidiaries through the normal course of operations and periodically settles these transactions in cash. The Company had a $25 million loan receivable from subsidiaries associated with financing transactions for each of the years ended December 31, 2017 and 2016.

     

123


 

4. Common Stock and Related Transactions

On January 31, 2013, the Company’s Board of Directors (the “Board”) adopted a cash dividend policy to pay quarterly cash dividends on its outstanding common stock. The following table represents the cash dividends paid for the years ended December 31, 2016 and 2017, respectively.

 

Declaration Date

 

Record Date

 

Payment Date

 

Dividend Per Share

 

February 18, 2016

 

March 3, 2016

 

March 17, 2016

 

$

0.28

 

April 19, 2016

 

June 2, 2016

 

June 16, 2016

 

$

0.31

 

July 21, 2016

 

August 25, 2016

 

September 8, 2016

 

$

0.31

 

October 20, 2016

 

November 22, 2016

 

December 6, 2016

 

$

0.31

 

February 16, 2017

 

March 2, 2017

 

March 16, 2017

 

$

0.31

 

April 24, 2017

 

June 2, 2017

 

June 16, 2017

 

$

0.34

 

July 20, 2017

 

August 24, 2017

 

September 7, 2017

 

$

0.34

 

October 19, 2017

 

November 21, 2017

 

December 5, 2017

 

$

0.34

 

 

The dividend policy and payment of future cash dividends are subject to the discretion of the Board.

 

Nielsen’s Board approved a share repurchase program, as included in the below table, for up to $2 billion of our outstanding common stock. The primary purpose of the program is to return value to shareholders and to mitigate dilution associated with our equity compensation plans.

 

Board Approval

  

Share

Repurchase

Authorization

($ in millions)

July 25, 2013

 

$

500

October 23, 2014

 

$

1,000

December 11, 2015

  

$

500

Total Share Repurchase Authorization

  

$

2,000

 

Repurchases under these plans will be made in accordance with applicable securities laws from time to time in the open market or otherwise depending on our evaluation of market conditions and other factors. This program has been executed within the limitations of the authority granted by Nielsen’s shareholders.

As of December 31, 2017, there have been 37,206,365 shares of our common stock purchased at an average price of $45.74 per share (total consideration of approximately $1,702 million) under this program.

 

 

 

 

 

 

 

 

 

 

 

Total Number of

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Shares Purchased as

 

 

Dollar Value of Shares

 

 

 

Total Number

 

 

Average

 

 

Part of Publicly

 

 

that may yet be

 

 

 

of Shares

 

 

Price Paid

 

 

Announced Plans

 

 

Purchased under the

 

Period

 

Purchased

 

 

per Share

 

 

or Programs

 

 

Plans or Programs

 

As of December 31, 2016

 

 

33,837,526

 

 

$

46.16

 

 

 

33,837,526

 

 

$

437,970,016

 

2017 Activity

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

January 1- 31

 

 

 

 

 

 

 

 

 

$

437,970,016

 

February 1- 28

 

 

564,623

 

 

$

45.30

 

 

 

564,623

 

 

$

412,392,848

 

March 1- 31

 

 

365,228

 

 

$

45.15

 

 

 

365,228

 

 

$

395,903,537

 

April 1-30

 

 

 

 

$

 

 

 

 

 

$

395,903,537

 

May 1-31

 

 

1,020,212

 

 

$

40.65

 

 

 

1,020,212

 

 

$

354,426,944

 

June 1-30

 

 

 

 

$

 

 

 

 

 

$

354,426,944

 

July 1-31

 

 

 

 

$

 

 

 

 

 

$

354,426,944

 

August 1-31

 

 

698,062

 

 

$

41.77

 

 

 

698,062

 

 

$

325,268,111

 

September 1-30

 

 

102,461

 

 

$

39.25

 

 

 

102,461

 

 

$

321,246,116

 

October 1-31

 

 

 

 

$

 

 

 

 

 

$

321,246,116

 

November 1-30

 

 

221,845

 

 

$

36.26

 

 

 

221,845

 

 

$

313,201,667

 

December 1-31

 

 

396,408

 

 

$

38.05

 

 

 

396,408

 

 

$

298,118,746

 

Total

 

 

37,206,365

 

 

$

45.74

 

 

 

37,206,365

 

 

 

 

 

 

124


 

 

Schedule II—Valuation and Qualifying Accounts

For the Years ended December 31, 2017, 2016 and 2015

 

(IN MILLIONS)

  

Balance
Beginning
of
Period

  

Charges to
Expense

 

  

Deductions

 

 

Effect of
Foreign
Currency
Translation

 

  

Balance at
End of
Period

 

Allowance for accounts receivable and sales returns

  

 

 

 

  

 

 

 

  

 

 

 

 

 

 

 

  

 

 

 

For the year ended December 31, 2015

  

$

29

 

  

$

6

  

  

$

(7

)

 

$

(2

  

$

26

  

For the year ended December 31, 2016

  

$

26

 

  

$

4

  

  

$

(4

)

 

$

(1

  

$

25

  

For the year ended December 31, 2017

  

$

25

 

  

$

6

  

  

$

(3

)

 

$

1

 

  

$

29

  

 

(IN MILLIONS)

  

Balance
Beginning of
Period

 

  

Charges/
(Credits) to
Expense

 

 

Charged
to
Other
Accounts

 

  

Effect of
Foreign
Currency
Translation

 

 

Balance at
End of
Period

 

Valuation allowance for deferred taxes

  

 

 

 

  

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

For the year ended December 31, 2015

  

$

147

  

  

$

17

 

 

$

(8

)  

  

$

(12

)  

 

$

144

  

For the year ended December 31, 2016

  

$

144

  

  

$

(29

 

$

7

  

  

$

(10

)  

 

$

112

  

For the year ended December 31, 2017

  

$

112

  

  

$

355

 

 

$

(8

)  

  

$

7

  

 

$

466

  

 

 

 

125


 

Item 9 .

Changes in and Disagreements With Accountants on Accounting and Financial Disclosure

None.

 

 

Item  9A.

Controls and Procedures

(a)

Evaluation of Disclosure Controls and Procedures

The Company maintains disclosure controls and procedures that are designed to ensure that information required to be disclosed in the reports that the Company files or submits to the SEC under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms, and that such information is accumulated and communicated to the Company’s management, including its principal executive and principal financial officers, or persons performing similar functions, as appropriate, to allow timely decisions regarding required disclosure. In designing and evaluating the disclosure controls and procedures, management recognized that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives, as the Company’s disclosure controls and procedures are designed to do.

The Company’s Chief Executive Officer and Chief Financial Officer have evaluated the effectiveness of the Company’s disclosure controls and procedures (as such term is defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act) as of December 31, 2017 (the “Evaluation Date”). Based on such evaluation and subject to the foregoing, such officers have concluded that, as of the Evaluation Date, the Company’s disclosure controls and procedures are effective at the reasonable assurance level to ensure that information required to be disclosed by the Company in the reports that the Company files or submits under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms and to ensure that information required to be disclosed by the Company in the reports that the Company files or submits under the Exchange Act is accumulated and communicated to the Company’s management, including its principal executive and principal financial officers, or persons performing similar functions, as appropriate to allow timely decisions regarding required disclosure.

(b)

Management’s Annual Report on Internal Control Over Financial Reporting

Management’s Annual Report on Internal Control Over Financial Reporting appears in Part II, Item 8. “Financial Statements and Supplementary Data” of this annual report on Form 10-K.

(c)

Attestation Report of the Registered Public Accounting Firm

The Company’s financial statements included in this annual report on Form 10-K have been audited by Ernst & Young LLP, independent registered public accounting firm. Ernst & Young LLP has also provided an attestation report on the Company’s internal control over financial reporting. Their reports appear in Part II, Item 8. “Financial Statements and Supplementary Data” of this annual report on Form 10-K.

(d)

Changes in Internal Control over Financial Reporting

There have been no changes in the Company’s internal control over financial reporting that occurred during the quarter ended December 31, 2017 that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.

 

 

Item  9B.

Other Information

None.

 

 

 

126


 

PART III

 

Item  10.

Directors, Executive Officers, and Corporate Governance

The information required by this Item is incorporated by reference to the following sections of our definitive Proxy Statement related to the 2018 Annual Meeting of Stockholders to be filed with the SEC (the “2018 Proxy Statement”): “Proposal No. 1 – Election of Directors”, “The Board of Directors and Certain Governance Matters” and “Section 16(a) Beneficial Ownership Reporting Compliance”.

 

Item  11.

Executive Compensation

The information required by this Item is incorporated by reference to the following sections of the 2018 Proxy Statement: “Executive Compensation” and “Director Compensation.”

 

 

Item 1 2.

Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

The information required by this Item is incorporated by reference to the following sections of the 2018 Proxy Statement: “Equity Compensation Plan Information” and “Ownership of Securities.”

 

 

Item 1 3.

Certain Relationships and Related Transactions, and Director Independence

The information required by this Item is incorporated by reference to the following sections of the 2018 Proxy Statement: “Certain Relationships and Related Party Transactions” and “The Board of Directors and Certain Governance Matters.”

 

 

Item 1 4.

Principal Accounting Fees and Services

The information required by this Item is incorporated by reference to the following section of the 2018 Proxy Statement: “Proposal No. 2 – Ratification of Independent Registered Public Accounting Firm.”

 

 

 

127


 

PART IV

 

Item 15.

Exhibits, Financial Statement Schedules

(a)(1) Financial Statements

The Financial Statements listed in the Index to Financial Statements in Item 8 are filed as part of this Annual Report on Form 10-K.

(a)(2) Financial Statement Schedules

The Financial Statement Schedules listed in the Index to Financial Statements in Item 8 are filed as part of this Annual Report on Form 10-K.

(a)(3) Exhibits

The exhibit index attached hereto is incorporated herein by reference.

 

Item 16.

Form 10-K Summary

None.

 

128


 

EXHIBIT INDEX

The agreements and other documents filed as exhibits to this annual report on Form 10-K are not intended to provide factual information or other disclosure other than with respect to the terms of the agreements or other documents themselves, and you should not rely on them for that purpose. In particular, any representations and warranties made by the registrant in these agreements or other documents were made solely within the specific context of the relevant agreement or document and may not describe the actual state of affairs as of the date they were made or at any other time.

 

Exhibit No.

 

Description

 

 

 

3.1

 

Articles of Association of Nielsen Holdings plc (incorporated herein by reference to Exhibit 3.1 to the Current Report on Form 8-K file by the registrant on August 31, 2015 (File No. 001-35042))

 

 

 

4.1(a)

 

Form of Fourth Amended and Restated Credit Agreement (incorporated herein by reference to Exhibit 4.3 to the Quarterly Report on Form 10-Q of Nielsen Holdings N.V. filed on April 24, 2014 (File No. 001-35042))

 

 

 

4.1(b)

 

Amendment No. 1, dated as of March 30, 2016, to the Fourth Amended and Restated Credit Agreement dated April 22, 2014 (incorporated herein by reference to the Current Report on Form 8-K of Nielsen Holdings plc filed on March 30, 2016 (File No. 001-35042))

 

 

 

4.1(c)

 

Amendment No. 2, dated as of October 4, 2016, to the Fourth Amended and Restated Credit Agreement dated April 22, 2014 (incorporated herein by reference to Exhibit 4.1 to the Current Report on Form 8-K of Nielsen Holdings plc filed on October 11, 2016 (Filed No. 001-35042)).

 

 

 

4.1(d)

 

Amendment No. 3, dated as of April 13, 2017, to the Fourth Amended and Restated Credit Agreement dated April 22, 2014] (incorporated herein by reference to Exhibit 4.1 to the Current Report on Form 8-K of Nielsen Holdings plc filed on April 17, 2017 (File No. 001-35042)).

 

 

 

4.1(e)

 

Amended and Restated Security Agreement, dated as of August 9, 2006 and amended and restated as of June 23, 2009, among Nielsen Finance LLC, the other Grantors identified therein, and Citibank, N.A., as Collateral Agent (incorporated herein by reference to Exhibit 4.1(j) to Amendment No. 2 to the Registration Statement on Form S-1 of Nielsen Holdings N.V. filed on July 30, 2010 (File No. 333-167271))

 

 

 

4.1(f)

 

Intellectual Property Security Agreement, dated as of August 9, 2006, among Nielsen Finance LLC, the other Grantors identified therein and Citibank, N.A. as Collateral Agent (incorporated herein by reference to Exhibit 4.1(c) to Amendment No. 2 to the Registration Statement on Form S-1 of Nielsen Holdings N.V. filed on July 30, 2010 (File No. 333-167271))

 

 

 

4.1(g)

 

First Lien Intercreditor Agreement, dated as of June 23, 2009, among Citibank, N.A., as Collateral Agent and Authorized Representative under the Credit Agreement, Goldman Sachs Lending Partners LLC, as the Initial Additional Authorized Representative, and each additional Authorized Representative from time to time party thereto (incorporated herein by reference to Exhibit 4.1(c) to the Form 8-K/A of The Nielsen Company B.V. filed on June 26, 2009 (File No. 333-142546-29))

 

 

 

4.2(a)

 

Indenture, dated as of October 2, 2012, among Nielsen Finance LLC, Nielsen Finance Co., the Guarantors (as defined therein) and Law Debenture Trust Company of New York, as Trustee (incorporated herein by reference to Exhibit 4.1 (a) to the Form 8-K of Nielsen Holdings N.V. filed on October 4, 2012 (File No. 001-35042))

 

 

 

4.2(b)

 

First Supplemental Indenture, dated as of December 12, 2012, among Vizu Corporation, Nielsen Finance Co. and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.1(b) to the Registration Statement on Form S-4 of The Nielsen Company B.V. filed on June 19, 2013 (File No. 333-189456))

 

 

 

4.2(c)

 

Second Supplemental Indenture, dated as of June 17, 2013, among G4 Analytics, Inc., Nielsen Finance Co. and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.1(c) to Registration Statement on Form S-4 of The Nielsen Company B.V. filed on June 19, 2013 (File No. 333-189456))

 

 

 

4.2(d)

 

Third Supplemental Indenture, dated as of December 31, 2013, between Nielsen Audio, Inc. and Nielsen Finance Co., and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.3(d) to the Annual Report on Form 10-K of Nielsen Holdings N.V. filed on February 21, 2014 (File No. 001-35042))

 

 

 

4.2(e)

 

Fourth Supplemental Indenture, dated as of December 31, 2013, between Cardinal North LLC and Nielsen Finance Co., and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.3(e) to the Annual Report on Form 10-K of Nielsen Holdings N.V. filed on February 21, 2014 (File No. 001-35042))

 

 

 

129


 

Exhibit No.

 

Description

 

 

 

4.2(f)

 

Fifth Supplemental Indenture, dated as of December 31, 2013, between Nielsen International Holdings, Inc. and Nielsen Finance Co., and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.3(f) to the Annual Report on Form 10-K of Nielsen Holdings N.V. filed on February 21, 2014 (File No. 001-35042))

 

 

 

4.2(g)

 

Sixth Supplemental Indenture, dated as of May 23, 2014, between Nielsen Consumer Insights, Inc. and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.6 to the Quarterly Report on Form 10-Q of Nielsen N.V. filed on July 29, 2014 (File No. 001-35042))

 

 

 

4.2(h)

 

Seventh Supplemental Indenture, dated as of December 23, 2014, between Scarborough Research and the Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.2(h) to the Annual Report on Form 10-K of Nielsen N.V. filed on February 20, 2015 (File No. 001-35042))

 

 

 

4.2(i)

 

Eighth Supplemental Indenture, dated as of December 23, 2014, between Nielsen N.V. and the Law Debenture Trust company of New York, as trustee (incorporated herein by reference to Exhibit 4.1 to the Current Report on Form 8-K of Nielsen N.V. filed on December 29, 2014 (File No. 001-35042))

 

 

 

4.2(j)

 

Ninth Supplemental Indenture, dated as of January 23, 2015, between Valcon Acquisition B.V. and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.2(j) to the Annual Report on Form 10-K of Nielsen N.V. filed on February 20, 2015 (File No. 001-35042))

 

 

 

4.2(k)

 

Tenth Supplemental Indenture, dated as of July 7, 2015, between eXelate, Inc. and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.3 to the Quarterly Report on Form 10-Q  of Nielsen N.V. filed on July 28, 2015 (File No. 001-35042))

 

 

 

4.2(l)

 

Eleventh Supplemental Indenture, dated as of August 17, 2015, between Affinnova, Inc. and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.3 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on October 21, 2015 (File No. 001-35042))

 

 

 

4.2(m)

 

Twelfth Supplemental Indenture, dated as of April 20, 2016, between Nielsen Finance Ireland Limited and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.6 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on July 26, 2016 (File No. 001-35042))

 

 

 

4.2(n)

 

Thirteenth Supplemental Indenture, dated as of April 20, 2016, between Nielsen Luxembourg S.ar.l and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.8 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on July 26, 2016 (File No. 001-35042))

 

 

 

4.2(o)

 

Fourteenth Supplemental Indenture, dated as of April 20, 2016, between Nielsen UK Finance I, LLC and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.9 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on July 26, 2016 (File No. 001-35042))

 

 

 

4.2(p)

 

Fifteenth Supplemental Indenture, dated as of October 31, 2016 between Rugby Acquisition B.V. and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.2(p) to the Annual Report on Form 10-K of Nielsen Holdings plc filed on February 17, 2017 (File No. 001-35042))

 

 

 

4.2(q)

 

Sixteenth Supplemental Indenture, dated as of October 31, 2016 between RSMG Insights Cooperatief U.A. and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.2(q) to the Annual Report on Form 10-K of Nielsen Holdings plc filed on February 17, 2017 (File No. 001-35042))

 

 

 

4.2(r)

 

Seventeenth Supplemental Indenture, dated as of April 19, 2017, between Gracenote, Inc., Nielsen Finance Co. and Delaware Trust Company, as trustee (incorporated herein by reference to Exhibit 4.2(a) to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on April 25, 2017 (File No. 001-35042))

 

 

 

4.2(s)

 

Eighteenth Supplemental Indenture, dated as of April 19, 2017, between Gracenote Digital Ventures, LLC , Nielsen Finance Co. and Delaware Trust Company, as trustee (incorporated herein by reference to Exhibit 4.2(b) to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on April 25, 2017 (File No. 001-35042))

 

 

 

4.2(t)

 

Nineteenth Supplemental Indenture, dated as of April 19, 2017, between Gracenote Media Services, LLC, Nielsen Finance Co. and Delaware Trust Company, as trustee (incorporated herein by reference to Exhibit 4.2(c) to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on April 25, 2017 (File No. 001-35042))

 

 

 

130


 

Exhibit No.

 

Description

 

 

 

4.2(u)

 

Twentieth Supplemental Indenture, dated September 28, 2017, between Nielsen Finance Holdings Ireland Limited and Delaware Trust Company, as trustee (incorporated herein by reference to Exhibit 4.7 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on October 25, 2017 (File No. 001-35042) )

 

 

 

4.2(v)

 

Twenty-First Supplemental Indenture, dated September 28, 2017, between Nielsen Holdings Luxembourg S.a.r.l., Nielsen Finance Co. and Delaware Trust Company, as trustee (incorporated herein by reference to Exhibit 4.8 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on October 25, 2017 (File No. 001-35042) )

 

 

 

4.3(a)

 

Indenture, dated as of September 27, 2013, among The Nielsen Company (Luxembourg) S.ar.l., the Guarantors (as defined therein) and Deutsche Bank Trust Company Americas, as Trustee (incorporated herein by reference to Exhibit 4.1 to the Current Report on Form 8-K of Nielsen Holdings N.V. filed on September 27, 2013 (File No. 001-35042))

 

 

 

4.3(b)

 

First Supplemental Indenture, dated as of December 31, 2013, between Nielsen Audio, Inc. and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.4(b) to the Annual Report on Form 10-K of Nielsen Holdings N.V. filed on February 21, 2014 (File No. 001-35042))

 

 

 

4.3(c)

 

Second Supplemental Indenture, dated as of December 31, 2013, between Cardinal North LLC and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.4(c) to the Annual Report on Form 10-K of Nielsen Holdings N.V. filed on February 21, 2014 (File No. 001-35042))

 

 

 

4.3(d)

 

Third Supplemental Indenture, dated as of December 31, 2013, between Nielsen International Holdings, Inc. and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.4(d) to the Annual Report on Form 10-K of Nielsen Holdings N.V. filed on February 21, 2014 (File No. 001-35042))

 

 

 

4.3(e)

 

Fourth Supplemental Indenture, dated as of May 23, 2014, between Nielsen Consumer Insights, Inc. and Deutsche Bank Trust Company, as trustee (incorporated herein by reference to Exhibit 4.5 to the Quarterly Report on Form 10-Q of Nielsen N.V. filed July 29, 2014 (File No. 001-35042))

 

 

 

4.3(f)

 

Fifth Supplemental Indenture, dated as of December 23, 2014, between Scarborough Research and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.3(f) to the Annual Report on Form 10-K of Nielsen N.V. filed on February 20, 2015 (File No. 001-35042))

 

 

 

4.3(g)

 

Sixth Supplemental Indenture, dated as of December 23, 2014, between Nielsen N.V. and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.3 to the Current Report on Form 8-K of Nielsen N.V. filed on December 29, 2014 (File No. 001-35042))

 

 

 

4.3(h)

 

Seventh Supplemental Indenture, dated as of January 23, 2015, between Valcon Acquisition B.V. and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.3(h) to the Annual Report on Form 10-K of Nielsen N.V. filed on February 20, 2015 (File No. 001-35042))

 

 

 

4.3(i)

 

Eighth Supplemental Indenture, dated as of July 7, 2015, between eXelate, Inc. and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.2 to the Quarterly Report on Form 10-Q of Nielsen N.V. filed on July 28, 2015 (File No. 001-35042))

 

 

 

4.3(j)

 

Ninth Supplemental Indenture, dated as of August 17, 2015, between Affinnova, Inc. and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.2 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on October 21, 2015 (File No. 001-35042))

 

 

 

4.3(k)

 

Tenth Supplemental Indenture, dated as of April 20, 2016, between Nielsen Finance Ireland Limited and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.4 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on July 26, 2016 (File No. 001-35042))

 

 

 

4.3(l)

 

Eleventh Supplemental Indenture, dated as of April 20, 2016, between Nielsen Luxembourg S.ar.l and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.5 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on July 26, 2016 (File No. 001-35042))

 

 

 

4.3(m)

 

Twelfth Supplemental Indenture, dated as of April 20, 2016, between Nielsen UK Finance I, LLC and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.7 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on July 26, 2016 (File No. 001-35042))

 

 

 

4.3(n)

 

Thirteenth Supplemental Indenture, dated as of October 31, 2016 between Rugby Acquisition B.V. and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.3(n) to the Annual Report on Form 10-K of Nielsen Holdings plc filed on February 17, 2017 (File No. 001-35042))

 

 

 

131


 

Exhibit No.

 

Description

 

 

 

4.3(o)

 

Fourteenth Supplemental Indenture, dated as of October 31, 2016 between RSMG Insights Cooperatief U.A. and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.3(o) to the Annual Report on Form 10-K of Nielsen Holdings plc filed on February 17, 2017 (File No. 001-35042))

 

 

 

4.3(p)

 

Fifteenth Supplemental Indenture, dated as of April 19, 2017, between Gracenote, Inc. and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.3(a) to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on April 25, 2017 (File No. 001-35042))

 

 

 

4.3(q)

 

Sixteenth Supplemental Indenture, dated as of April 19, 2017, between Gracenote Digital Ventures, LLC and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.3(b) to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on April 25, 2017 (File No. 001-35042))

 

 

 

4.3(r)

 

Seventeenth Supplemental Indenture, dated as of April 19, 2017, between Gracenote Media Services, LLC and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.3(c) to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on April 25, 2017 (File No. 001-35042))

 

 

 

4.3(s)

 

Eighteenth Supplemental Indenture, dated September 28, 2017, between Nielsen Finance Holdings Ireland Limited and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.5 to the Form 10-Q of Nielsen Holdings N.V. filed on October 25, 2017 (File No. 001-35042))

 

 

 

4.3(t)

 

Nineteenth Supplemental Indenture, dated September 28, 2017, between Nielsen Holdings Luxembourg S.a.r.l., and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.6 to the Form 10-Q of Nielsen Holdings N.V. filed on October 25, 2017 (File No. 001-35042))

 

 

 

4.4

 

Indenture, dated as of April 11, 2014, among Nielsen Finance LLC, Nielsen Finance Co., the Guarantors (as defined therein) and Law Debenture Trust Company of New York, as Trustee (incorporated herein by reference to Exhibit 4.1 to the Current Report on Form 8-K of Nielsen Holdings N.V. filed on April 11, 2014 (File No. 001-35042))

 

 

 

4.4(a)

 

First Supplemental Indenture, dated as of May 23, 2014, between Nielsen Consumer Insights, Inc. and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.4 to the Quarterly Report on Form 10-Q of Nielsen N.V. filed July 29, 2014 (File No. 001-35042))

 

 

 

4.4(b)

 

Supplemental Indenture, dated as of July 8, 2014, among Nielsen Finance LLC, Nielsen Finance Co., the Guarantors (identified therein) and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.1 to the Current Report on Form 8-K of Nielsen N.V. filed on July 8, 2014 (File No. 001-35042))

 

 

 

4.4(c)

 

Third Supplemental Indenture, dated as of December 23, 2014, between Scarborough Research and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.4(c) to the Annual Report on Form 10-K of Nielsen N.V. filed on February 20, 2015 (File No. 001-35042))

 

 

 

4.4(d)

 

Fourth Supplemental Indenture, dated as of December 23, 2014, between Nielsen N.V. and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.2 to the Current Report on Form 8-K of Nielsen N.V. filed on December 29, 2014 (File No. 001-35042))

 

 

 

4.4(e)

 

Fifth Supplemental Indenture, dated as of January 23, 2015, between Valcon Acquisition B.V. and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.4(e) to the Annual Report on Form 10-K of Nielsen N.V. filed on February 20, 2015 (File No. 001-35042))

 

 

 

4.4(f)

 

Supplemental Indenture, dated as of February 25, 2015, among Nielsen Finance LLC, Nielsen Finance Co., the Guarantors (as defined therein) and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.1 to the Current Report on Form 8-K filed on February 25, 2015 (File No. 001-35042))

 

 

 

4.4(g)

 

Sixth Supplemental Indenture, dated as of July 7, 2015, between eXelate, Inc. and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.1 to the Quarterly Report on Form 10-Q of Nielsen N.V. filed on July 28, 2015 (File No. 001-35042))

 

 

 

4.4(h)

 

Seventh Supplemental Indenture, dated as of August 17, 2015, between Affinnova, Inc. and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.1 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on October 21, 2015 (File No. 001-35042))

 

 

 

132


 

Exhibit No.

 

Description

 

 

 

4.4(i)

 

Eighth Supplemental Indenture, dated as of April 20, 2016, between Nielsen Finance Ireland Limited and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.1 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on July 26, 2016 (File No. 001-35042))

 

 

 

4.4(j)

 

Ninth Supplemental Indenture, dated as of April 20, 2016, between Nielsen Luxembourg S.ar.l and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.2 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on July 26, 2016 (File No. 001-35042))

 

 

 

4.4(k)

 

Tenth Supplemental Indenture, dated as of April 20, 2016, between Nielsen UK Finance I, LLC and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.3 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on July 26, 2016 (File No. 001-35042))

 

 

 

4.4(l)

 

Eleventh Supplemental Indenture, dated as of October 31, 2016 between Rugby Acquisition B.V. and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.4(1) to the Annual Report on Form 10-K of Nielsen Holdings plc filed on February 17, 2017 (File No. 001-35042))

 

 

 

4.4(m)

 

Twelfth Supplemental Indenture, dated as of October 31, 2016 between RSMG Insights Cooperatief U.A. and Law Debenture Trust Company of New York, as trustee (incorporated herein by reference to Exhibit 4.4(m) to the Annual Report on Form 10-K of Nielsen Holdings plc filed on February 17, 2017 (File No. 001-35042))

 

 

 

4.4(o)

 

Thirteenth Supplemental Indenture, dated as of April 19, 2017, between Gracenote, Inc., Nielsen Finance Co. and Delaware Trust Company, as trustee (incorporated herein by reference to Exhibit 4.4(a) to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on April 25, 2017 (File No. 001-35042))

 

 

 

4.4(p)

 

Fourteenth Supplemental Indenture, dated as of April 19, 2017, between Gracenote Digital Ventures, LLC, Nielsen Finance Co.  and Delaware Trust Company, as trustee (incorporated herein by reference to Exhibit 4.4(b) to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on April 25, 2017 (File No. 001-35042))

 

 

 

4.4(q)

 

Fifteenth Supplemental Indenture, dated as of April 19, 2017, between Gracenote, Media Services, LLC, Nielsen Finance Co. and Delaware Trust Company, as trustee (incorporated herein by reference to Exhibit 4.4(c) to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on April 25, 2017 (File No. 001-35042))

 

 

 

4.4(r)

 

Sixteenth Supplemental Indenture, dated September 28, 2017, between Nielsen Finance Holdings Ireland Limited and Delaware Trust Company, as trustee (incorporated herein by reference to Exhibit 4.3 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on October 25, 2017 (File No. 001-35042))

 

 

 

4.4(s)

 

Seventeenth Supplemental Indenture, dated September 28, 2017, between Nielsen Holdings Luxembourg S.a.r.l., and Delaware Trust Company, as trustee (incorporated herein by reference to Exhibit 4.4 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on October 25, 2017 (File No. 001-35042))

 

 

 

4.5

 

Indenture, dated as of January 31, 2017, among The Nielsen Company (Luxembourg) S.à r.l., the Guarantors (as defined therein) and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.1 to the Current Report on Form 8-K filed by Nielsen Holdings plc on February 1, 2017 (File No. 001-35042))

 

 

 

4.5(a)

 

First Supplemental Indenture, dated as of April 19, 2017, between Gracenote, Inc. and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.5(a) to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on April 25, 2017 (File No. 001-35042))

 

 

 

4.5(b)

 

Second Supplemental Indenture, dated as of April 19, 2017, between Gracenote Digital Ventures, LLC and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.5(b) to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on April 25, 2017 (File No. 001-35042))

 

 

 

4.5(c)

 

Third Supplemental Indenture, dated as of April 19, 2017, between Gracenote Media Services, LLC and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.5(c) to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on April 25, 2017 (File No. 001-35042))

 

 

 

4.5(d)

 

Fourth Supplemental Indenture, dated September 28, 2017, between Nielsen Finance Holdings Ireland Limited and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.1 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on October 25, 2017 (File No. 001-35042))

 

 

 

133


 

Exhibit No.

 

Description

 

 

 

4.5(e)

 

Fifth Supplemental Indenture, dated September 28, 2017, between Nielsen Holdings Luxembourg S.a.r.l., and Deutsche Bank Trust Company Americas, as trustee (incorporated herein by reference to Exhibit 4.2 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on October 25, 2017 (File No. 001-35042))

 

 

 

10.1†

 

Nielsen Holdings plc Severance Policy for Section 16 Officers and United-States-Based Senior Executives (incorporated herein by reference to Exhibit 10.1 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on October 25, 2017 (File No. 001-35042))

 

 

 

10.2†

 

The Nielsen Company Deferred Compensation Plan, as amended and restated, effective September 11, 2012 (incorporated herein by reference to Exhibit 10.2 to the Form 10-Q of Nielsen Holdings N.V. filed on October 22, 2012 (File No. 001-35042))

 

 

 

10.3(a)†*

 

Form of Nielsen Holdings plc 2015 Performance Restricted Stock Unit Award Agreement

 

 

 

10.3(b)†*

 

Form of Nielsen Holdings plc 2016 Performance Restricted Stock Unit Award Agreement

 

 

 

10.3(c)†*

 

Form of Nielsen Holdings plc 2017 Performance Restricted Stock Unit Award Agreement (FCF metric)

 

 

 

10.3(d)†*

 

Form of Nielsen Holdings plc 2017 Performance Restricted Stock Unit Award Agreement (TSR metric)

 

 

 

10.4†

 

Offer letter to Jamere Jackson, dated February 20, 2014 (incorporated herein by reference to Exhibit 10.3 to the Quarterly Report on Form 10-Q of Nielsen Holdings plc filed on April 24, 2014 (File No. 001-35042))

 

 

 

10.4(a)†

 

Offer letter to Eric Dale, dated July 6, 2015 (incorporated herein by reference to Exhibit 10.4(a) to the Annual Report on Form 10-K of Nielsen Holdings plc filed on February 17, 2017 (File No. 001-35042))

 

 

 

10.4(b)* †

 

Offer letter to Nancy Phillips, dated December 15, 2016

 

 

 

10.5†

 

Form of Deferred Stock Unit Grant, dated as of September 11, 2012, for non-employee directors of Nielsen Holdings N.V. (incorporated herein by reference to Exhibit 10.4 to the Form 10-Q of Nielsen Holdings N.V. filed on October 22, 2012 (File No. 001-35042))

 

 

 

10.6(a)†

 

VNU Excess Plan, as amended and restated, effective April 1, 2002 (incorporated herein by reference to Exhibit 10.12(a) to Amendment No. 1 to the Company’s Registration Statement on Form S-4 of The Nielsen Company B.V. filed on June 21, 2007 (File No. 333-142546-29))

 

 

 

10.6(b)†

 

Amendment to the VNU Excess Plan, effective August 31, 2006 (incorporated herein by reference to Exhibit 10.12(b) to Amendment No. 1 to the Registration Statement on Form S-4 of The Nielsen Company B.V. filed on June 21, 2007 (File No. 333-142546-29))

 

 

 

10.6(c)†

 

Second Amendment to the VNU Excess Plan, effective January 23, 2007 (incorporated herein by reference to Exhibit 10.12(c) to Amendment No. 1 to the Registration Statement on Form S-4 of The Nielsen Company B.V. filed on June 21, 2007 (File No. 333-142546-29))

 

 

 

10.7†

 

The Nielsen Company Deferred Compensation Plan, as amended and restated, effective October 28, 2008 (incorporated herein by reference to Exhibit 10.13(c) to the quarterly report on Form 10-Q of The Nielsen Company B.V. for the fiscal quarter ended September 30, 2008, (File No. 333-142546-29))

 

 

 

10.10(a)†

 

Form of Stock Option Agreement (incorporated herein by reference to Exhibit 10.24(b) to the Quarterly report on Form 10-Q of The Nielsen Company B.V. filed on April 29, 2010 (File No. 333-142546-29))

 

 

 

10.10(b)†

 

Form of Stock Option Agreement (incorporated herein by reference to Exhibit 10.26 to Amendment No. 2 to the Registration Statement on Form S-1 of Nielsen Holdings N.V. filed on July 30, 2010 (File No. 333-167271))

 

 

 

10.11(a)*√

 

Second Amended and Restated Master Services Agreement, effective as of January 1, 2017, by and between Tata America International Corporation & Tata Consultancy Services Limited and The Nielsen Company (US), LLC

 

 

 

10.14†

 

Nielsen Holdings N.V. Directors Deferred Compensation Plan, effective September 11, 2012 (incorporated herein by reference to Exhibit 10.3 to the Form 10-Q of Nielsen Holdings N.V. filed on October 22, 2012 (File No. 001-35042))

 

 

 

10.15†

 

Amended and Restated Nielsen 2010 Stock Incentive Plan (incorporated herein by reference to Exhibit 10.4 to the Current Report on Form 8-K of Nielsen Holdings plc filed on August 31, 2015 (File No. 001-35042))

 

 

 

134


 

Exhibit No.

 

Description

 

 

 

10.16†

 

Form of Termination Protection Agreement (incorporated herein by reference to Exhibit 10.11 to Amendment No. 1 to the Registration Statement on Form S-4 of The Nielsen Company B.V. filed on June 21, 2007 (File No. 333-142546-29) )

 

 

 

10.19(a)†

 

Form of Nielsen Holdings N.V. Performance Restricted Stock Unit Award Agreement (incorporated herein by reference to Exhibit 10.1 to the Quarterly Report on Form 10-Q of Nielsen N.V. filed on April 24, 2014 (File No. 001-35042))

 

 

 

10.19(b)†

 

Form of Nielsen N.V. Performance Restricted Stock Unit Agreement (incorporated herein by reference to Exhibit 10.1 to the Quarterly Report on Form 10-Q filed on April 22, 2015 (File No. 001-35042))

 

 

 

10.19(c)† *

 

Form of 2016 Restricted Stock Unit Award Agreement

 

 

 

10.19(d)† *

 

Form of 2017 Restricted Stock Unit Award Agreement

 

 

 

10.21†

 

Form of Indemnification Agreement (incorporated herein by reference to Exhibit 10.1 to the Current Report on Form 8-K of Nielsen Holdings plc filed on August 31, 2015 (File No. 001-35042))

 

 

 

10.22†

 

Form of Letter of Appointment (incorporated herein by reference to Exhibit 10.2 to the Current Report on Form 8-K of Nielsen Holdings plc filed on August 31, 2015 (File No. 001-35042))

 

 

 

10.23†

 

The Nielsen Company 401(k) Savings Plan (amended and restated on December 29, 2015) (incorporated herein by reference to Exhibit 4.2 to the registration statement on Form S-8/A of Nielsen Holdings plc filed on June 29, 2016 (File No. 333-176940))

 

 

 

10.24†

 

Nielsen Holdings plc 2016 Employee Share Purchase Plan (incorporated herein by reference to Annex A to the proxy statement on Schedule 14A of Nielsen Holdings plc filed on April 29, 2016 (File No. 001-35042))

 

 

 

21.1*

 

Nielsen Holdings plc Subsidiaries

 

 

 

23.1*

 

Consent of Ernst & Young LLP, Independent Registered Public Accounting Firm

 

 

 

31.1*

 

CEO 302 Certification pursuant to Rule 13a-15(e)/15d-15(e)

 

 

 

31.2*

 

CFO 302 Certification pursuant to Rule 13a-15(e)/15d-15(e)

 

 

 

32.1*

 

Certification pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 (Subsections (a) and (b) of Section 1350, Chapter 63 of Title 18, United States Code)

 

 

 

32.2*

 

Certification pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 (Subsections (a) and (b) of Section 1350, Chapter 63 of Title 18, United States Code)

 

 

 

101*

 

The following financial information from Nielsen Holdings plc’s Annual Report on Form 10-K for the year ended December 31, 2017, formatted in XBRL includes: (i) Consolidated Statements of Operations for the three years ended December 31, 2017, 2016 and 2015, (ii) Consolidated Statements of Comprehensive Income for the three years ended December 31, 2017, 2016 and 2015; (iii) Consolidated Balance Sheets at December 31, 2017 and 2016, (iv) Consolidated Statements of Cash Flows for the three years ended December 31, 2017, 2016 and 2015, (v) Consolidated Statements of Changes in Equity for the three years ended December 31, 2017, 2016 and 2015, and (vi) the Notes to the Consolidated Financial Statements.

 

 

*

Filed or furnished herewith.

Management contract or compensatory plan in which directors and/or executive officers are eligible to participate.

Certain portions have been omitted in accordance with a request for confidential treatment that the Company has submitted to the SEC. Omitted information has been filed separately with the SEC.


135


 

SIGNAT URES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

 

 

 

Nielsen Holdings plc

 

 

(Registrant)

 

 

 

Date: February 8, 2018

 

/ S /  J EFFREY  R. C HARLTON  

 

 

JEFFREY R. CHARLTON

 

 

Senior Vice President and Corporate Controller

(Duly Authorized Officer and Principal Accounting Officer)

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the date indicated.

 

Signature

 

Title

 

Date

 

 

 

 

 

/s/  J AMERE J ACKSON

 

Chief Financial Officer (Principal Financial Officer)

 

February 8, 2018

Jamere Jackson

 

 

 

 

 

 

 

 

 

/s/  J EFFREY R. C HARLTON

 

Senior Vice President and Corporate Controller (Principal Accounting Officer)

 

February 8, 2018

Jeffrey R. Charlton

 

 

 

 

 

 

 

 

/s/  D WIGHT M. B ARNS

 

Chief Executive Officer (Principal Executive Officer) and Director

 

February 8, 2018

Dwight M. Barns

 

 

 

 

 

 

 

 

/s/  J AMES A. A TTWOOD Jr.

 

Chairman of the Board

 

February 8, 2018

James A. Attwood Jr.

 

 

 

 

 

 

 

 

 

/s/  G UERRINO D E L UCA

 

Director

 

February 8, 2018

Guerrino De Luca

 

 

 

 

 

 

 

 

 

/s/  K AREN H OGUET

 

Director

 

February 8, 2018

Karen Hoguet

 

 

 

 

 

 

 

 

 

/s/  H ARISH M ANWANI

 

Director

 

February 8, 2018

Harish Manwani

 

 

 

 

 

 

 

 

 

/s/  R OBERT P OZEN

 

Director

 

February 8, 2018

Robert Pozen

 

 

 

 

 

 

 

 

 

/s/  D AVID R AWLINSON

 

Director

 

February 8, 2018

David Rawlinson

 

 

 

 

 

 

 

 

 

/s/  J AVIER T ERUEL

 

Director

 

February 8, 2018

Javier Teruel

 

 

 

 

 

 

 

 

 

/s/  L AUREN Z ALAZNICK

 

Director

 

February 8, 2018

Lauren Zalaznick

 

 

 

 

 

136

Exhibit 10.3(a) 1

NIELSEN N.V.
PERFORMANCE RESTRICTED STOCK UNIT AWARD AGREEMENT

 

THIS AGREEMENT (the “ Agreement ”), is made, effective as of _________________ (the “ Grant Date ”) between Nielsen N.V., a Netherlands entity (hereinafter called the “ Company ”), and _____________________________ (the “ Participant ”).  For purposes of this Agreement, capitalized terms not otherwise defined above or below, or in the Amended and Restated Nielsen 2010 Stock Incentive Plan (the “ Plan ”), shall have the meanings set forth in Exhibit A attached to this Agreement and incorporated by reference herein.

WHEREAS, the Company desires to grant the Participant performance-based restricted stock units (the “ Performance RSUs ”), as provided hereunder and pursuant to the Plan, the terms of which are hereby incorporated by reference and made a part of this Agreement; and

WHEREAS, the Committee has determined that it would be to the advantage and best interest of the Company and its shareholders to grant the Performance RSUs to the Participant as an incentive for increased efforts during Participant’s term of office with the Company or a Subsidiary, and has advised the Company thereof and instructed the undersigned officers to grant said Performance RSUs.

NOW, THEREFORE, in consideration of the mutual covenants herein contained and other good and valuable consideration, receipt of which is hereby acknowledged, the parties hereto do hereby agree as follows:

Grant of the Performance RSUs

.  

(a)

On the terms and conditions and subject to the restrictions, including forfeiture, hereinafter set forth, the Company hereby grants to the Participant a target number of Performance RSUs equal to _______ (the “ Target RSU Award ”).  The actual number of Performance RSUs which the Participant will earn under this Agreement will be finally determined based upon the Company’s Relative Total Shareholder Return and Free Cash Flow achievements for the period commencing on January 1, 2015 and ending on December 31, 2017 (the “ Performance Period ”), in accordance with the provisions of Exhibit A attached to this Agreement and made a part hereof.  

(b)

Each RSU represents the unfunded, unsecured right of the Participant to receive one share of the Company’s common stock upon earning and vesting.  The Participant will earn and become vested in the RSUs, and take delivery of the Shares, as set forth in this Agreement.

Earning of Performance RSUs

. Until the applicable vesting date(s) provided below, (i) the Performance RSUs shall be subject to forfeiture by the Participant to the Company as provided in this Agreement, and (ii) the Participant may not sell, assign, transfer, discount, exchange, pledge or otherwise encumber or dispose of any of the Performance RSUs unless the restrictions have terminated in accordance with the provisions of this Agreement.

(a) Service and Performance Requirements Absent a Change in Control .  The Performance RSUs shall become vested, earned and no longer subject to forfeiture based upon the level of achievement of the Company’s performance goals for the Performance Period as set forth on Exhibit A , as well as the conditions set forth in both subsections (i) and (ii) of this Section 2(a):

(i) Service Requirements .

(A) General Rule :  Unless otherwise provided in this Agreement, so long as the Participant continues to be employed by the Company or any of its Subsidiaries through the end of the

AM#48093-v1 Page 1 of 9


Exhibit 10.3(a) 2

Performance Period, the Participant shall, on the Performance Vesting Date (defined in Section 2(a)(ii) below), vest in and earn the number of Performance RSUs determined as set forth on Exhibit A hereto.  If, prior to the end of the Performance Period, and absent the occurrence of any Change in Control, the Participant’s employment with Company and its Subsidiaries is terminated for any reason, then the Performance RSUs shall be forfeited by the Participant to the Company without consideration as of the date of such termination of employment and this Agreement shall terminate without payment in respect thereof.

(B) Exceptions to Forfeiture on Termination of Employment :  Notwithstanding clause (A) above, if, prior to the end of the Performance Period, and absent the occurrence of any Change in Control, the Participant’s employment with Company and its Subsidiaries is terminated:

(1)   voluntarily by the Participant (other than due to Good Reason or the Participant’s death, Permanent Disability or Retirement) or involuntarily by the Company for Cause, then the Performance RSUs shall be forfeited by the Participant to the Company without consideration as of the date of such termination of employment and this Agreement shall terminate without payment in respect thereof; or

(2)   involuntarily by the Company and its Subsidiaries without Cause, by the Participant for Good Reason, by the Participant if mutually agreed to in writing by the Company with reference to this agreement and the amounts payable under this section, or due to the Participant’s death, Permanent Disability or Retirement, then the Participant will be eligible to earn a number of Performance RSUs equal to the product of (x) the total number of Performance RSUs that would have become vested and earned pursuant to Section 2(a)(ii) below ( i.e. , if and to the extent the Company has achieved the Company’s Relative Total Shareholder Return and Free Cash Flow Targets for the Performance Period as set forth on Exhibit A ), if the Participant had remained employed with the Company or a Subsidiary through the end of the Performance Period, and (y) a fraction, the numerator of which is equal to the number of days between (and including) the Grant Date and the date the Participant’s employment so terminates, and the denominator of which is equal to 1095.  Amounts payable under this provision shall be paid at the time such payment would have been made if employment had not terminated.

(ii) Performance Requirement .  The Performance RSUs shall, so long as the Participant remains employed with the Company or its Subsidiaries through the end of the Performance Period (or except as otherwise provided in Section 2(a)(i) above), become vested, earned and no longer subject to forfeiture in such number of Performance RSUs as shall be determined as set forth on Exhibit A hereto. Whether and to what extent the Performance RSUs shall become vested and earned shall be determined at a meeting of the Committee (such meeting date, the “ Performance Vesting Date ”) as soon as practicable following the end of the Performance Period pursuant to a certification by the Committee of the Company’s achievement, if any, of the applicable performance goals set forth on Exhibit A hereto.  

Effect of Change in Control

.  If a Change in Control occurs during the Performance Period , the Participant shall earn a number of Performance RSUs as follows:  

(i)  if the Performance RSUs are not assumed, continued, or restricted securities of equivalent value are not substituted for the Performance RSUs by the Company or its successor and the Participant is employed with the Company or any of its Subsidiaries on the effective date of the Change in Control, then on the effective date of the Change in Control the Participant shall become vested in and earn 100% of the Target RSU Award; but

(ii)  if the Performance RSUs are assumed, continued or substituted by the Company or its successor, then the Participant shall become vested in and earn, on the last day of the Performance Period, so long as the Participant is employed with the Company or any of its Subsidiaries (or any

AM#48093-v1 Page 2 of 9


Exhibit 10.3(a) 3

successors thereto) on such date, 100% of the Target RSU Award; provided , however, that if , prior to the end of the Performance Period, the Participant’s employment by the Company or any of its Subsidiaries (or any successors thereto) is involuntarily terminated by the Company and its Subsidiaries without Cause, terminated by the Participant for Good Reason, or terminates due to the Participant’s death, Permanent Disability or Retirement, then the Participant shall become vested in and earn 100% of the Target RSU Award payable as promptly as practicable following such termination of employment .

(c) Delivery of Shares; Forfeiture .  As promptly as practicable following the Performance Vesting Date or any other earlier vesting date provided under Section 2(b) above, the Company shall cause to be delivered to the Participant such Shares underlying any non-forfeited , vested Performance RSUs as soon as practicable after they are earned and vested as provided in this agreement (but in no event later than 2 ½ months after the last day of the calendar year in which such Performance RSUs became so earned and vested.  

Adjustments Upon Certain Events

. The Committee may, in its sole discretion, take any actions with respect to any unvested Performance RSUs subject to this Agreement pursuant to Section 10 of the Plan.

No Rights of Shareholder

; No Dividend Equivalents . The Participant shall not have any rights or privileges as a shareholder of the Company until the Shares underlying vested Performance RSUs have been registered in the Company’s register of stockholders as being held by the Participant.  No dividend equivalents or other distributions shall be paid or payable with respect to Performance RSUs.

No Right to Continued Employment

. Nothing in this Agreement or in the Plan shall confer upon the Participant any right to continue in the Employment of the Company or any Subsidiary or shall interfere with or restrict in any way the rights of the Company and its Subsidiaries, which are hereby expressly reserved, to terminate the Employment of the Participant at any time for any reason whatsoever, with or without cause, subject to the applicable provisions of, if any, the Participant’s employment agreement with the Company or any Subsidiary or offer letter provided by the Company or any Subsidiary to the Participant.

No Acquired Rights

. In participating in the Plan, the Participant acknowledges and accepts (i) that the Board/Committee has the power to amend or terminate the Plan, to the extent permitted thereunder, at any time, and (ii) that the opportunity given to the Participant to participate in the Plan is entirely at the discretion of the Committee and does not obligate the Company or any of its Affiliates to offer such participation in the future (whether on the same or different terms). The Participant further acknowledges and accepts that (a) such Participant’s participation in the Plan is not to be considered part of any normal or expected compensation, (b) the value of the Performance RSUs shall not be used for purposes of determining any benefits or compensation payable to the Participant or the Participant’s beneficiaries or estate under any benefit arrangement of the Company or any Subsidiary, including but not limited to severance or indemnity payments, and (c) the termination of the Participant’s Employment with the Company and all Subsidiaries under any circumstances whatsoever will give the Participant no claim or right of action against the Company or any Subsidiary in respect of any loss of rights under this Agreement or the Plan that may arise as a result of such termination of Employment.

Transferability

. Performance RSUs may not be assigned, alienated, pledged, attached, sold or otherwise transferred or encumbered by the Participant otherwise than by will or by the laws of descent and distribution, and any purported assignment, alienation, pledge, attachment, sale, transfer or encumbrance not permitted by this Section 7 shall be void and unenforceable against the Company or any Subsidiary or Affiliate.

AM#48093-v1 Page 3 of 9


Exhibit 10.3(a) 4

Withholding

.

The Participant shall be required to pay to the Company or any Affiliate applicable withholding taxes with respect to any transfer under this Agreement or under the Plan and to take such action as may be necessary in the opinion of the Company to satisfy all obligations for the payment of such taxes pursuant to section 4(c) of the Plan.  The Participant hereby authorizes the Company to satisfy its withholding obligations from amounts payable hereunder or, at the Participant’s election, he may otherwise provide for the payment of such withholding obligations in cash.

Choice of Law

. This agreement shall be governed by and construed in accordance with the laws of the state of New York without regard to conflicts of law, except to the extent that the issue or transfer of Shares shall be subject to mandatory provisions of the laws of the Netherlands.

Performance RSUs Subject to Plan

. By entering into this Agreement, the Participant agrees and acknowledges that the Participant has received and read a copy of the Plan. All Performance RSUs are subject to the Plan. In the event of a conflict between any term or provision contained herein and a term or provision of the Plan, the applicable terms and provisions of the Plan will govern and prevail.

Signature in Counterparts

. This Agreement may be signed in counterparts, each of which shall be an original, with the same effect as if the signatures thereto and hereto were upon the same instrument.

12. Clawback. The Participant shall forfeit or repay amounts awarded hereunder, whether or not vested, if:

(a) The amount of the award was calculated based upon the achievement of certain financial results that were subsequently the subject of a restatement or the correction of a material error; and

(b) The Participant engaged in intentional misconduct that caused or partially caused the material error; and

(c) The amount that would have been awarded to the Participant had the financial results been properly reported, would have been less than the amount actually awarded (such difference being the amount forfeited or repaid hereunder).

13. Section 409A of the Code . Notwithstanding any other provisions of this Agreement or the Plan, the RSUs granted hereunder shall not be deferred, accelerated, extended, paid out or modified in a manner that would result in the imposition of an additional tax under Section 409A of the Code upon the Participant. In the event it is reasonably determined by the Committee that, as a result of Section 409A of the Code, the transfer of Shares under this Agreement may not be made at the time contemplated hereunder without causing the Participant to be subject to taxation under Section 409A of the Code, the Company will make such payment on the first day that would not result in the Participant incurring any tax liability under Section 409A of the Code. Notwithstanding anything herein to the contrary, if at the time of the Participant’s termination of employment with the Company the Participant is a “specified employee” as defined in Section 409A of the Internal Revenue Code of 1986, as amended and the deferral of the commencement of any payments or benefits otherwise payable hereunder as a result of such termination of employment is necessary in order to prevent any accelerated or additional tax under Section 409A of the Code, then the Company will defer the commencement of the payment of any such payments or benefits hereunder (without any reduction in such payments or benefits ultimately paid or provided to the Participant) until the date that is six months following the Participant’s termination of

AM#48093-v1 Page 4 of 9


Exhibit 10.3(a) 5

employment with the Company (or the earliest date as is permitted under Section 409A of the Code without any accelerated or additional tax).

14. Confidential Information .

 

(a) In consideration of the Company entering into this Agreement with the Participant, the Participant shall not, directly or indirectly, at any time during or after the Participant’s employment with the Company or its affiliates, disclose any confidential information pertaining to the business of the Company (except when required to perform his or her duties to the Company or one of its affiliates, by law or judicial process).  If the Participant is bound by any other agreement with the Company regarding the use or disclosure of confidential information, the provisions of this Agreement shall be read in such a way as to further restrict and not to permit any more extensive use or disclosure of confidential information.

(b) Notwithstanding clause (a) above, if at any time a court holds that the restrictions stated in such clause (a) are unreasonable or otherwise unenforceable under circumstances then existing, the parties hereto agree that the maximum period, scope or geographic area determined to be reasonable under such circumstances by such court will be substituted for the stated period, scope or area. Because the Participant’s services are unique and because the Participant has had access to confidential information, the parties hereto agree that money damages will be an inadequate remedy for any breach of this Agreement.  In the event of a breach or threatened breach of this Agreement, the Company or its successors or assigns may, in addition to other rights and remedies existing in their favor, apply to any court of competent jurisdiction for specific performance and/or injunctive relief in order to enforce, or prevent any violations of, the provisions hereof (without the posting of a bond or other security).

1 5 .

Data Privacy .  Participant hereby acknowledges that the Company holds information about the Participant relating to his employment, the nature and amount of his compensation, bank details, and other personal details and the fact and conditions of Participant’s participation in the Plan. Participant understands that the Company is the controller of Participant’s personal data and is the only person authorized to process that data and is responsible for maintaining adequate security with regard to it. As the Company is part of a group of companies operating internationally, it may be necessary for the Company to make the details referred to above available to: (a) other companies within the Company that may be located outside the European Economic Area (“EEA”) or such other geographical location in which  Participant is employed where there may be no legislation concerning an individual’s rights concerning personal data; (b) third party advisers and administrators of the Plan; and/or (c) the regulatory authorities. Any personal data made available by the Company to the parties referred to above in (a), (b), or (c) in relation to the Plan will only be for the purpose of administration and management of the plan by the Company , on behalf of the Company . Participant’s information will not, under any circumstances, be made available to any party other the parties listed above under (a), (b), or (c). Participant hereby authorizes and directs the Company to disclose to the parties as described above under (a), (b) or (c) any of the above data that is deemed necessary to facilitate the administration of the Plan. Participant understands and authorizes the Company to store and transmit such data in electronic form. Participant confirms that the Company has notified Participant of his entitlement to reasonable access to the personal data held about Participant and of his rights to rectify any inaccuracies in that data.


AM#48093-v1 Page 5 of 9


Exhibit 10.3(a) 6

IN WITNESS WHEREOF, the parties hereto have executed this Agreement effective as of the date hereof.

NIELSEN N.V.

 

 

By:

Mary Liz Finn

Senior Human Resources Officer

 

 

PARTICIPANT

 

 

 

[NAME]

AM#48093-v1 Page 6 of 9


1

EXHIBIT A

 

 

The number of Earned TSR Performance RSUs and Earned Free Cash Flow Performance RSUs shall be added together to determine the total number of Performance RSUs that will become vested, earned and no longer subject to forfeiture pursuant to the terms of the Agreement to which this Exhibit A is attached.

 

A. Relative Total Shareholder Return Award Opportunity .  Forty percent (40%) of the Participant’s Target RSU Award (the “ TSR Target RSUs ”) shall be eligible to vest and be earned if and only if the Company’s Relative Total Shareholder Return during the Performance Period relative to the Relative Total Shareholder Returns of the companies in the Peer Group (the “ Relative Company TSR ”) at least equals or exceeds the 30 th percentile (the “ TSR Threshold Target ”). Subject to the Company’s achievement of the TSR Threshold Target, the number of Performance RSUs that will become vested and earned hereunder shall be equal to the product of (x) the number of TSR Target RSUs and (y) the TSR Performance Factor (as set forth in the table below) (such number of vested RSUs, the “ Earned TSR Performance RSUs ”).  In no event shall the number of Earned TSR Performance RSUs exceed the number of TSR Target RSUs if the Company’s absolute total shareholder return growth is negative.  Fractional RSUs shall be rounded up to the next whole RSU.

 

If the TSR Threshold Target is not achieved, no percentage of the TSR Target RSUs will become vested or earned and such portion of the Performance RSUs shall be immediately forfeited without consideration.  If the TSR Threshold Target is met, the number of Earned TSR Performance RSUs shall be determined as follows:

 

If the Relative Company TSR is at least equal to the:

Then the TSR Performance Factor is:

30 th Percentile

50%

50 th Percentile

100%

75 th Percentile

200%

 

If the Relative Company TSR percentile ranking falls between two percentile rankings set forth above, the TSR Performance Factor shall be interpolated on a linear basis.  

 

Relative Total Shareholder Return ” shall mean the amount equal to:

(a) the sum of:

(x) the Ending Stock Price minus the Beginning Stock Price, plus

(y) the amount of any cash dividends paid on a per share basis on any shares of common stock of the applicable company (calculated as if such dividends had been reinvested in the applicable company’s common stock  at the end of the month in which each dividend is made, based on the ex-dividend date) cumulatively over the Performance Period; divided by

(b) the Beginning Stock Price.

“Beginning Stock Price ” shall mean, for purposes of determining the Relative Total Shareholder Return for the Company and each company in the Peer Group, respectively, the average closing price per share of common stock of each such entity based on the twenty (20) trading day period ending immediately prior to January 1, 2015.  For any company with more than one issue of common stock, the calculation shall be made on the primary (most actively traded) issue of stock.

 


2

Ending Stock Price ” shall mean, for purposes of determining the Relative Total Shareholder Return for each of the Company and each company in the Peer Group, respectively, the average closing price per share of common stock based on the twenty (20) trading day period ending immediately prior to (and including, if it is a trading day) December 31, 201 7 .   For any company with more than one issue of common stock, the calculation shall be made based on the primary (most actively traded) issue of stock.

Peer Group ” shall mean that group of peer companies specified by the Committee and communicated to the Participant in writing separate and apart from this Agreement as such peer companies may be amended by the Committee in its sole discretion.

B. Free Cash Flow Award Opportunity.   Sixty percent (60%) of the Participant’s Target RSU Award (the “ Free Cash Flow Target RSUs ”) shall be eligible to vest and be earned if and only if the Company’s cumulative Free Cash Flow for the Performance Period as compared to $2.76B (the “ Free Cash Flow Achievement ”) is at least equal to 85% (the “ Free Cash Flow Threshold Target ”).  Subject to the Company’s achievement of the Free Cash Flow Threshold Target, the number of Performance RSUs that will become vested and earned hereunder shall be equal to the product of (x) the number of Free Cash Flow Target RSUs and (y) the Free Cash Flow Performance Factor (as set forth in the table below) (such number of vested RSUs, the “ Earned Free Cash Flow Performance RSUs ”).  Fractional RSUs shall be rounded up to the next whole RSU.  

If the Free Cash Flow Threshold Target is not achieved, no percentage of Free Cash Flow Target RSUs will become vested or earned and such portion of the Performance RSUs shall be immediately forfeited without consideration.  If the Free Cash Flow Threshold Target is met, the number of Earned Free Cash Flow Performance RSUs shall be determined as follows:

If the Free Cash Flow Achievement is at least equal to:

Then the Free Cash Flow

Performance Factor is:

85%

50%

90%

90%

100%

100%

105%

105%

110%

110%

115%

155%

120%

200%

 

If the Free Cash Flow Achievement percentage falls between two percentages set forth above, the Free Cash Flow Performance Factor shall be interpolated on a linear basis.  

 

“Free Cash Flow ” shall mean net cash flow from operations minus capital expenditures, in accordance with U.S. Generally Accepted Accounting Principles and as reflected in the Company’s financial statements filed with the Securities and Exchange Commission.  The Committee may, in its sole discretion, adjust free cash flow performance for extraordinary items including, but not limited to, mergers and acquisitions.

Other Definitions

“Cause” shall mean “Cause” as such term may be defined in any employment, change in control or severance agreement between the Participant and the Company or any of its Subsidiaries (the “ Employment Agreement ”), or, if there is no such Employment Agreement or if no such term is defined therein, “Cause” shall mean: (i) the Participant’s willful misconduct with regard to the Company or any of its Subsidiaries; (ii) the Participant is indicted for, convicted of, or pleads nolo contendere to, a felony, a

 


3

misdemeanor involving moral turpitude, or an intentional crime involving material dishonesty other than, in any case, vicarious liability; (iii) the Participant’s conduct involving the use of illegal drugs in the workplace; (iv) the Participant’s failure to attempt in good faith to follow a lawful directive of his or her supervisor within ten (10) days after written notice of such failure; and/or (v) the Participant’s breach of any agreement with the Company or any Subsidiary which continues beyond ten (10) days after written demand for substantial performance is delivered to the Participant by the Company (to the extent that, in the reasonable judgment of the Committee (or its designee), such breach can be cured by the Participant.

“Good Reason” shall mean, without the Participant’s consent, (i) a reduction in the Participant’s annual rate of base salary (excluding any reduction in the Participant’s base salary that is part of a plan to reduce compensation of comparably situated employees of the Company generally; provided that such reduction in the Participant’s rate of base salary is not greater than fifteen percent (15%) of such rate of base salary); (ii) the material diminution of the Participant’s position due to the Company’s removal of the Participant from the Global Band in which he was employed immediately prior to such removal, to a position within a Global Band that is lower in rank than such prior Global Band; or (iii) the relocation by the Company or any of its Subsidiaries of the Participant’s primary place of employment with the Company or any of its Subsidiaries to a location more than fifty (50) miles outside of the Participant’s principal place of employment immediately prior to such relocation (which shall not be deemed to occur due to a requirement that the Participant travel in connection with the performance of his or her duties); in any case of the foregoing, that remains uncured after ten (10) business days after the Participant has provided the Company written notice that the Participant believes in good faith that such event giving rise to such claim of Good Reason has occurred, so long as such notice is provided within thirty ( 30) business days after such event has first occurred.

 

Retirement ” shall mean (i) any statutorily mandated retirement date required under laws applicable to the Participant or (ii) such other retirement date (which date may vary by Participant) as may be approved by the Committee or a designated officer of the Company, as delegated in accordance with the Plan.

 

Exhibit 10.3(b) 1

NIELSEN HOLDINGS PLC
PERFORMANCE RESTRICTED STOCK UNIT AWARD AGREEMENT

 

THIS AGREEMENT (the “ Agreement ”), is made, effective as of _________________ (the “ Grant Date ”) between Nielsen Holdings plc, a company incorporated under the laws of England and Wales (hereinafter called the “ Company ”), and _____________________________ (the “ Participant ”).  For purposes of this Agreement, capitalized terms not otherwise defined above or below, or in the Amended and Restated Nielsen 2010 Stock Incentive Plan (the “ Plan ”), shall have the meanings set forth in Exhibit A attached to this Agreement and incorporated by reference herein.

WHEREAS, the Company desires to grant the Participant performance-based restricted stock units (the “ Performance RSUs ”), as provided hereunder and pursuant to the Plan, the terms of which are hereby incorporated by reference and made a part of this Agreement; and

WHEREAS, the Committee has determined that it would be to the advantage and best interest of the Company and its shareholders to grant the Performance RSUs to the Participant as an incentive for increased efforts during Participant’s term of office with the Company or a Subsidiary, and has advised the Company thereof and instructed the undersigned officers to grant said Performance RSUs.

NOW, THEREFORE, in consideration of the mutual covenants herein contained and other good and valuable consideration, receipt of which is hereby acknowledged, the parties hereto do hereby agree as follows:

Grant of the Performance RSUs

.  

(a)

On the terms and conditions and subject to the restrictions, including forfeiture, hereinafter set forth, the Company hereby grants to the Participant a target number of Performance RSUs equal to _______ (the “ Target RSU Award ”).  The actual number of Performance RSUs which the Participant will earn under this Agreement will be finally determined based upon the Company’s Relative Total Shareholder Return and Free Cash Flow achievements for the period commencing on January 1, 2016 and ending on December 31, 2018 (the “ Performance Period ”), in accordance with the provisions of Exhibit A attached to this Agreement and made a part hereof.  

(b)

Each RSU represents the unfunded, unsecured right of the Participant to receive one share of the Company’s common stock upon earning and vesting.  The Participant will earn and become vested in the RSUs, and take delivery of the Shares, as set forth in this Agreement.

Earning of Performance RSUs

. Until the applicable vesting date(s) provided below, (i) the Performance RSUs shall be subject to forfeiture by the Participant to the Company as provided in this Agreement, and (ii) the Participant may not sell, assign, transfer, discount, exchange, pledge or otherwise encumber or dispose of any of the Performance RSUs unless the restrictions have terminated in accordance with the provisions of this Agreement.

(a) Service and Performance Requirements Absent a Change in Control .  The Performance RSUs shall become vested, earned and no longer subject to forfeiture based upon the level of achievement of the Company’s performance goals for the Performance Period as set forth on Exhibit A , as well as the conditions set forth in both subsections (i) and (ii) of this Section 2(a):

(i) Service Requirements .

(A) General Rule :  Unless otherwise provided in this Agreement, so long as the Participant continues to be employed by the Company or any of its Subsidiaries through the end of the

 


Exhibit 10.3(b) 2

Performance Period, the Participant shall, on the Performance Vesting Date (defined in Section 2(a)(ii) below), vest in and earn the number of Performance RSUs determined as set forth on Exhibit A hereto.  If, prior to the end of the Performance Period, and absent the occurrence of any Change in Control, the Participant’s employment with Company and its Subsidiaries is terminated for any reason, then the Performance RSUs shall be forfeited by the Participant to the Company without consideration as of the date of such termination of employment and this Agreement shall terminate without payment in respect thereof.

(B) Exceptions to Forfeiture on Termination of Employment :  Notwithstanding clause (A) above, if, prior to the end of the Performance Period, and absent the occurrence of any Change in Control, the Participant’s employment with Company and its Subsidiaries is terminated:

(1)   voluntarily by the Participant (other than due to Good Reason or the Participant’s death, Permanent Disability or Retirement) or involuntarily by the Company for Cause, then the Performance RSUs shall be forfeited by the Participant to the Company without consideration as of the date of such termination of employment and this Agreement shall terminate without payment in respect thereof; or

(2)   involuntarily by the Company and its Subsidiaries without Cause, by the Participant for Good Reason, by the Participant if mutually agreed to in writing by the Company with reference to this agreement and the amounts payable under this section, or due to the Participant’s Retirement, then the Participant will be eligible to earn a number of Performance RSUs equal to the product of (x) the total number of Performance RSUs that would have become vested and earned pursuant to Section 2(a)(ii) below ( i.e. , if and to the extent the Company has achieved the Company’s Relative Total Shareholder Return and Free Cash Flow Targets for the Performance Period as set forth on Exhibit A ), if the Participant had remained employed with the Company or a Subsidiary through the end of the Performance Period, and (y) a fraction, the denominator of which is equal to 1095 and the numerator of which is equal to:

 

If the Participant was employed by the Company or its Subsidiaries at the beginning of the Performance Period, the numerator shall be equal to the number of days between (and including) the beginning of the Performance Period and the date of his or her termination of employment; or

 

If the Participant was hired by the Company or its Subsidiaries after the beginning of the Performance Period, the numerator shall be equal to the number of days between (and including) his or her hire date and the date of his or her termination of employment; or  

(3)   due to the Participant’s death or Permanent Disability, then the Target RSU Award shall immediately vest in full and be paid to the Participant as soon as practicable thereafter, and no additional amounts shall be payable hereunder with respect to the Performance Period

Amounts payable under this provision shall be paid at the time such payment would have been made if employment had not terminated, except in the case of death of Permanent Disability as described above.

(ii) Performance Requirement .  The Performance RSUs shall, so long as the Participant remains employed with the Company or its Subsidiaries through the end of the Performance Period (or except as otherwise provided in Section 2(a)(i) above), become vested, earned and no longer subject to forfeiture in such number of Performance RSUs as shall be determined as set forth on Exhibit A hereto. Whether and to what extent the Performance RSUs shall become vested and earned shall be

 


Exhibit 10.3(b) 3

determined at a meeting of the Committee (such meeting date, the “ Performance Vesting Date ”) as soon as practicable following the end of the Performance Period pursuant to a certification by the Committee of the Company’s achievement, if any, of the applicable performance goals set forth on Exhibit A hereto .  

Effect of Change in Control

.  If a Change in Control occurs during the Performance Period , the Participant shall earn a number of Performance RSUs as follows:  

(i)  if the Performance RSUs are not assumed, continued, or restricted securities of equivalent value are not substituted for the Performance RSUs by the Company or its successor and the Participant is employed with the Company or any of its Subsidiaries on the effective date of the Change in Control, then on the effective date of the Change in Control the Participant shall become vested in and earn 100% of the Target RSU Award; but

(ii)  if the Performance RSUs are assumed, continued or substituted by the Company or its successor, then the Participant shall become vested in and earn, on the last day of the Performance Period, so long as the Participant is employed with the Company or any of its Subsidiaries (or any successors thereto) on such date, 100% of the Target RSU Award; provided, however, that if, prior to the end of the Performance Period, the Participant’s employment by the Company or any of its Subsidiaries (or any successors thereto) is involuntarily terminated by the Company and its Subsidiaries without Cause, terminated by the Participant for Good Reason, or terminates due to the Participant’s death, Permanent Disability or Retirement, then the Participant shall become vested in and earn 100% of the Target RSU Award payable as promptly as practicable following such termination of employment.

(c) Delivery of Shares; Forfeiture .  As promptly as practicable following the Performance Vesting Date or any other earlier vesting date provided under Section 2(b) above, the Company shall cause to be delivered to the Participant such Shares underlying any non-forfeited , vested Performance RSUs as soon as practicable after they are earned and vested as provided in this agreement (but in no event later than 2 ½ months after the last day of the calendar year in which such Performance RSUs became so earned and vested.  

Adjustments Upon Certain Events

. The Committee may, in its sole discretion, take any actions with respect to any unvested Performance RSUs subject to this Agreement pursuant to Section 10 of the Plan.

No Rights of Shareholder

; No Dividend Equivalents . The Participant shall not have any rights or privileges as a shareholder of the Company until the Shares underlying vested Performance RSUs have been registered in the Company’s register of stockholders as being held by the Participant.  No dividend equivalents or other distributions shall be paid or payable with respect to Performance RSUs.

No Right to Continued Employment

. Nothing in this Agreement or in the Plan shall confer upon the Participant any right to continue in the Employment of the Company or any Subsidiary or shall interfere with or restrict in any way the rights of the Company and its Subsidiaries, which are hereby expressly reserved, to terminate the Employment of the Participant at any time for any reason whatsoever, with or without cause, subject to the applicable provisions of, if any, the Participant’s employment agreement with the Company or any Subsidiary or offer letter provided by the Company or any Subsidiary to the Participant.

No Acquired Rights

. In participating in the Plan, the Participant acknowledges and accepts (i) that the Board/Committee has the power to amend or terminate the Plan, to the extent permitted thereunder, at any time, and (ii) that the opportunity given to the Participant to participate in the Plan is entirely at the discretion of the Committee and does not obligate the Company or any of its

 


Exhibit 10.3(b) 4

Affiliates to offer such participation in the future (whether on the same or different terms). The Participant further acknowledges and accepts that (a) such Participant’s participation in the Plan is not to be considered part of any normal or expected compensation, (b) the value of the Performance RSUs shall not be used for purposes of determining any benefits or compensation payable to the Participant or the Participant’s beneficiaries or estate under any benefit arrangement of the Company or any Subsidiary, including but not limited to severance or indemnity payments, and (c) the termination of the Participant’s Employment with the Company and all Subsidiaries under any circumstances whatsoever will give the Participant no claim or right of action against the Company or any Subsidiary in respect of any loss of rights under this Agreement or the Plan that may arise as a result of such termination of Employment.

Transferability

. Performance RSUs may not be assigned, alienated, pledged, attached, sold or otherwise transferred or encumbered by the Participant otherwise than by will or by the laws of descent and distribution, and any purported assignment, alienation, pledge, attachment, sale, transfer or encumbrance not permitted by this Section 7 shall be void and unenforceable against the Company or any Subsidiary or Affiliate.

Withholding

.

The Participant shall be required to pay to the Company or any Affiliate applicable withholding taxes with respect to any transfer under this Agreement or under the Plan and to take such action as may be necessary in the opinion of the Company to satisfy all obligations for the payment of such taxes pursuant to section 4(c) of the Plan.  The Participant hereby authorizes the Company to satisfy its withholding obligations from amounts payable hereunder or, at the Participant’s election, he may otherwise provide for the payment of such withholding obligations in cash.

Choice of Law

. This agreement shall be governed by and construed in accordance with the laws of the state of New York without regard to conflicts of law, except to the extent that the issue or transfer of Shares shall be subject to mandatory provisions of the laws of England and Wales.

Performance RSUs Subject to Plan

. By entering into this Agreement, the Participant agrees and acknowledges that the Participant has received and read a copy of the Plan. All Performance RSUs are subject to the Plan. In the event of a conflict between any term or provision contained herein and a term or provision of the Plan, the applicable terms and provisions of the Plan will govern and prevail.

Signature in Counterparts

. This Agreement may be signed in counterparts, each of which shall be an original, with the same effect as if the signatures thereto and hereto were upon the same instrument.

12. Clawback. The Participant shall forfeit or repay amounts awarded hereunder, whether or not vested, if:

(a) The amount of the award was calculated based upon the achievement of certain financial results that were subsequently the subject of a restatement or the correction of a material error; and

(b) The Participant engaged in intentional misconduct that caused or partially caused the material error; and

(c) The amount that would have been awarded to the Participant had the financial results been properly reported, would have been less than the amount actually awarded (such difference being the amount forfeited or repaid hereunder).

 


Exhibit 10.3(b) 5

1 3 . Section 409A of the Code . Notwithstanding any other provisions of this Agreement or the Plan, the RSUs granted hereunder shall not be deferred, accelerated, extended, paid out or modified in a manner that would result in the imposition of an additional tax under Section 409A of the Code upon the Participant. In the event it is reasonably determined by the Committee that, as a result of Section 409A of the Code, the transfer of Shares under this Agreement may not be made at the time contemplated hereunder without causing the Participant to be subject to taxation under Section 409A of the Code, the Company will make such payment on the first day that would not result in the Participant incurring any tax liability under Section 409A of the Code. Notwithstanding anything herein to the contrary, if at the time of the Participant ’s termination of employment with the Company the Participant is a “specified employee” as defined in Section 409A of the Internal Revenue Code of 1986, as amended and the deferral of the commencement of any payments or benefits otherwise payable hereunder as a result of such termination of employment is necessary in order to prevent any accelerated or additional tax under Section 409A of the Code, then the Company will defer the commencement of the payment of any such payments or benefits hereunder (without any reduction in such payments or benefits ultimately paid or provided to the Participant ) until the date that is six months following the Participant ’s termination of employment with the Company (or the earliest date as is permitted under Section 409A of the Code without any accelerated or additional tax).

14. Confidential Information .

 

(a) In consideration of the Company entering into this Agreement with the Participant, the Participant shall not, directly or indirectly, at any time during or after the Participant’s employment with the Company or its affiliates, disclose any confidential information pertaining to the business of the Company (except when required to perform his or her duties to the Company or one of its affiliates, by law or judicial process).  If the Participant is bound by any other agreement with the Company regarding the use or disclosure of confidential information, the provisions of this Agreement shall be read in such a way as to further restrict and not to permit any more extensive use or disclosure of confidential information.

(b) Notwithstanding clause (a) above, if at any time a court holds that the restrictions stated in such clause (a) are unreasonable or otherwise unenforceable under circumstances then existing, the parties hereto agree that the maximum period, scope or geographic area determined to be reasonable under such circumstances by such court will be substituted for the stated period, scope or area. Because the Participant’s services are unique and because the Participant has had access to confidential information, the parties hereto agree that money damages will be an inadequate remedy for any breach of this Agreement.  In the event of a breach or threatened breach of this Agreement, the Company or its successors or assigns may, in addition to other rights and remedies existing in their favor, apply to any court of competent jurisdiction for specific performance and/or injunctive relief in order to enforce, or prevent any violations of, the provisions hereof (without the posting of a bond or other security).

1 5 .

Data Privacy .  Participant hereby acknowledges that the Company holds information about the Participant relating to his employment, the nature and amount of his compensation, bank details, and other personal details and the fact and conditions of Participant’s participation in the Plan. Participant understands that the Company is the controller of Participant’s personal data and is the only person authorized to process that data and is responsible for maintaining adequate security with regard to it. As the Company is part of a group of companies operating internationally, it may be necessary for the Company to make the details referred to above available to: (a) other companies within the Company that may be located outside the European Economic Area (“EEA”) or such other geographical location in which  Participant is employed where there may be no legislation concerning an individual’s rights concerning personal data; (b) third party advisers and administrators of the Plan; and/or (c) the regulatory authorities. Any personal data made available by the Company to the parties referred to above in (a), (b), or (c) in relation to the Plan will only be for the purpose of administration and

 


Exhibit 10.3(b) 6

management of the plan by the Company , on behalf of the Company . Participant’s information will not, under any circumstances, be made available to any party other the parties listed above under (a), (b), or (c). Participant hereby authorize s and direct s the Company to disclose to the parties as described above under (a), (b) or (c) any of the above data that is deemed necessary to facilitate the administration of the Plan. Participant understand s and authorize s the Company to store and transmit such data in electronic form. Participant confirm s that the Company has notified Participant of his entitlement to reasonable access to the personal data held about Participant and of his rights to rectify any inaccuracies in that data.


 


Exhibit 10.3(b) 7

IN WITNESS WHEREOF, the parties hereto have executed this Agreement effective as of the date hereof.

NIELSEN HOLDINGS PLC

 

 

By:

Name:

Title:

 

PARTICIPANT

 

 

 

[NAME]

 


1

EXHIBIT A

 

 

The number of Earned TSR Performance RSUs and Earned Free Cash Flow Performance RSUs shall be added together to determine the total number of Performance RSUs that will become vested, earned and no longer subject to forfeiture pursuant to the terms of the Agreement to which this Exhibit A is attached.

 

A. Relative Total Shareholder Return Award Opportunity .  Forty percent (40%) of the Participant’s Target RSU Award (the “ TSR Target RSUs ”) shall be eligible to vest and be earned if and only if the Company’s Relative Total Shareholder Return during the Performance Period relative to the Relative Total Shareholder Returns of the companies in the Peer Group (the “ Relative Company TSR ”) at least equals or exceeds the 30 th percentile (the “ TSR Threshold Target ”). Subject to the Company’s achievement of the TSR Threshold Target, the number of Performance RSUs that will become vested and earned hereunder shall be equal to the product of (x) the number of TSR Target RSUs and (y) the TSR Performance Factor (as set forth in the table below) (such number of vested RSUs, the “ Earned TSR Performance RSUs ”).  In no event shall the number of Earned TSR Performance RSUs exceed the number of TSR Target RSUs if the Company’s absolute total shareholder return growth is negative.  Fractional RSUs shall be rounded up to the next whole RSU.

 

If the TSR Threshold Target is not achieved, no percentage of the TSR Target RSUs will become vested or earned and such portion of the Performance RSUs shall be immediately forfeited without consideration.  If the TSR Threshold Target is met, the number of Earned TSR Performance RSUs shall be determined as follows:

 

If the Relative Company TSR is at least equal to the:

Then the TSR Performance Factor is:

30 th Percentile

50%

50 th Percentile

100%

75 th Percentile

200%

 

If the Relative Company TSR percentile ranking falls between two percentile rankings set forth above, the TSR Performance Factor shall be interpolated on a linear basis.  

 

Relative Total Shareholder Return ” shall mean the amount equal to:

(a) the sum of:

(x) the Ending Stock Price minus the Beginning Stock Price, plus

(y) the amount of any cash dividends paid on a per share basis on any shares of common stock of the applicable company (calculated as if such dividends had been reinvested in the applicable company’s common stock  at the end of the month in which each dividend is made, based on the ex-dividend date) cumulatively over the Performance Period; divided by

(b) the Beginning Stock Price.

“Beginning Stock Price ” shall mean, for purposes of determining the Relative Total Shareholder Return for the Company and each company in the Peer Group, respectively, the average closing price per share of common stock of each such entity based on the twenty (20) trading day period ending immediately prior to January 1, 2016.  For any company with more than one issue of common stock, the calculation shall be made on the primary (most actively traded) issue of stock.


2

Ending Stock Price ” shall mean, for purposes of determining the Relative Total Shareholder Return for each of the Company and each company in the Peer Group, respectively, the average closing price per share of common stock based on the twenty (20) trading day period ending immediately prior to (and including, if it is a trading day) December 31, 201 8 .   For any company with more than one issue of common stock, the calculation shall be made based on the primary (most actively traded) issue of stock.

Peer Group ” shall mean that group of peer companies specified by the Committee and communicated to the Participant in writing separate and apart from this Agreement as such peer companies may be amended by the Committee in its sole discretion.

B. Free Cash Flow Award Opportunity.   Sixty percent (60%) of the Participant’s Target RSU Award (the “ Free Cash Flow Target RSUs ”) shall be eligible to vest and be earned if and only if the Company’s cumulative Free Cash Flow for the Performance Period as compared to $____billion (the “ Free Cash Flow Achievement ”) is at least equal to 85% (the “ Free Cash Flow Threshold Target ”).  Subject to the Company’s achievement of the Free Cash Flow Threshold Target, the number of Performance RSUs that will become vested and earned hereunder shall be equal to the product of (x) the number of Free Cash Flow Target RSUs and (y) the Free Cash Flow Performance Factor (as set forth in the table below) (such number of vested RSUs, the “ Earned Free Cash Flow Performance RSUs ”).  Fractional RSUs shall be rounded up to the next whole RSU.  

If the Free Cash Flow Threshold Target is not achieved, no percentage of Free Cash Flow Target RSUs will become vested or earned and such portion of the Performance RSUs shall be immediately forfeited without consideration.  If the Free Cash Flow Threshold Target is met, the number of Earned Free Cash Flow Performance RSUs shall be determined as follows:

If the Free Cash Flow Achievement is at least equal to:

Then the Free Cash Flow

Performance Factor is:

85%

50%

90%

90%

100%

100%

105%

105%

110%

110%

115%

155%

120%

200%

 

If the Free Cash Flow Achievement percentage falls between two percentages set forth above, the Free Cash Flow Performance Factor shall be interpolated on a linear basis.  

 

“Free Cash Flow ” shall have the meaning given to it by the Compensation Committee of the Board of Directors of the Company in its sole discretion.

Other Definitions

“Cause” shall mean “Cause” as such term may be defined in any employment, change in control or severance agreement between the Participant and the Company or any of its Subsidiaries (the “ Employment Agreement ”), or, if there is no such Employment Agreement or if no such term is defined therein, “Cause” shall mean: (i) the Participant’s willful misconduct with regard to the Company or any of its Subsidiaries; (ii) the Participant is indicted for, convicted of, or pleads nolo contendere to, a felony, a misdemeanor involving moral turpitude, or an intentional crime involving material dishonesty other than, in any case, vicarious liability; (iii) the Participant’s conduct involving the use of illegal drugs in the workplace; (iv) the Participant’s failure to attempt in good faith to follow a lawful directive of his or her


3

supervisor within ten (10) days after written notice of such failure; and/or (v) the Participant’s breach of any agreement with the Company or any Subsidiary which continues beyond ten (10) days after written demand for substantial performance is delivered to the Participant by the Company (to the extent that, in the reasonable judgment of the Committee (or its designee), such breach can be cured by the Participant.

“Good Reason” shall mean, without the Participant’s consent, (i) a reduction in the Participant’s annual rate of base salary (excluding any reduction in the Participant’s base salary that is part of a plan to reduce compensation of comparably situated employees of the Company generally; provided that such reduction in the Participant’s rate of base salary is not greater than fifteen percent (15%) of such rate of base salary); (ii) the material diminution of the Participant’s position due to the Company’s removal of the Participant from the Global Band in which he was employed immediately prior to such removal, to a position within a Global Band that is lower in rank than such prior Global Band; or (iii) the relocation by the Company or any of its Subsidiaries of the Participant’s primary place of employment with the Company or any of its Subsidiaries to a location more than fifty (50) miles outside of the Participant’s principal place of employment immediately prior to such relocation (which shall not be deemed to occur due to a requirement that the Participant travel in connection with the performance of his or her duties); in any case of the foregoing, that remains uncured after ten (10) business days after the Participant has provided the Company written notice that the Participant believes in good faith that such event giving rise to such claim of Good Reason has occurred, so long as such notice is provided within thirty ( 30) business days after such event has first occurred.

 

Retirement ” shall mean (i) any statutorily mandated retirement date required under laws applicable to the Participant or (ii) such other retirement date (which date may vary by Participant) as may be approved by the Committee or a designated officer of the Company, as delegated in accordance with the Plan.

Exhibit 10.3(c) 1

NIELSEN HOLDINGS PLC
PERFORMANCE RESTRICTED STOCK UNIT AWARD AGREEMENT

 

THIS AGREEMENT (the “ Agreement ”), is made, effective as of February 16, 2017 (the “ Grant Date ”) between Nielsen Holdings plc, a company incorporated under the laws of England and Wales (hereinafter called the “ Company ”), and Participant Name (the “ Participant ”).  For purposes of this Agreement, capitalized terms not otherwise defined above or below, or in the Amended and Restated Nielsen 2010 Stock Incentive Plan (the “ Plan ”), shall have the meanings set forth in Exhibit A attached to this Agreement and incorporated by reference herein.

WHEREAS, the Company desires to grant the Participant performance-based restricted stock units (the “ Performance RSUs ”), as provided hereunder and pursuant to the Plan, the terms of which are hereby incorporated by reference and made a part of this Agreement; and

WHEREAS, the Committee has determined that it would be to the advantage and best interest of the Company and its shareholders to grant the Performance RSUs to the Participant as an incentive for increased efforts during Participant’s term of office with the Company or a Subsidiary, and has advised the Company thereof and instructed the undersigned officers to grant said Performance RSUs.

NOW, THEREFORE, in consideration of the mutual covenants herein contained and other good and valuable consideration, receipt of which is hereby acknowledged, the parties hereto do hereby agree as follows:

Grant of the Performance RSUs

.  

(a)

On the terms and conditions and subject to the restrictions, including forfeiture, hereinafter set forth, the Company hereby grants to the Participant a target number of Performance RSUs equal to Number of shares granted (the “ Target RSU Award ”).  The actual number of Performance RSUs which the Participant will earn under this Agreement will be finally determined based upon the Company’s Free Cash Flow achievement for the period commencing on January 1, 2017 and ending on December 31, 2019 (the “ Performance Period ”), in accordance with the provisions of Exhibit A attached to this Agreement and made a part hereof.  

(b)

Each RSU represents the unfunded, unsecured right of the Participant to receive one share of the Company’s common stock upon earning and vesting.  The Participant will earn and become vested in the RSUs, and take delivery of the Shares, as set forth in this Agreement.

Earning of Performance RSUs

. Until the applicable vesting date(s) provided below, (i) the Performance RSUs shall be subject to forfeiture by the Participant to the Company as provided in this Agreement, and (ii) the Participant may not sell, assign, transfer, discount, exchange, pledge or otherwise encumber or dispose of any of the Performance RSUs unless the restrictions have terminated in accordance with the provisions of this Agreement.

(a) Service and Performance Requirements Absent a Change in Control .  The Performance RSUs shall become vested, earned and no longer subject to forfeiture based upon the level of achievement of the Company’s performance goals for the Performance Period as set forth on Exhibit A , as well as the conditions set forth in both subsections (i) and (ii) of this Section 2(a):

(i) Service Requirements .

(A) General Rule :  Unless otherwise provided in this Agreement, so long as the Participant continues to be employed by the Company or any of its Subsidiaries through the end of the

 

 


Exhibit 10.3(c) 2

Performance Period, the Participant shall, on the Performance Vesting Date (defined in Section 2(a)(ii) below), vest in and earn the number of Performance RSUs determined as set forth on Exhibit A hereto.  If, prior to the end of the Performance Period, and absent the occurrence of any Change in Control, the Participant’s employment with Company and its Subsidiaries is terminated for any reason, then the Performance RSUs shall be forfeited by the Participant to the Company without consideration as of the date of such termination of employment and this Agreement shall terminate without payment in respect thereof.

(B) Exceptions to Forfeiture on Termination of Employment :  Notwithstanding clause (A) above, if, prior to the end of the Performance Period, and absent the occurrence of any Change in Control, the Participant’s employment with Company and its Subsidiaries is terminated:

(1)   voluntarily by the Participant (other than due to Good Reason or the Participant’s death, Permanent Disability or Retirement) or involuntarily by the Company for Cause, then the Performance RSUs shall be forfeited by the Participant to the Company without consideration as of the date of such termination of employment and this Agreement shall terminate without payment in respect thereof; or

(2)   involuntarily by the Company and its Subsidiaries without Cause, by the Participant for Good Reason, by the Participant if mutually agreed to in writing by the Company with reference to this agreement and the amounts payable under this section, or due to the Participant’s Retirement, then the Participant will be eligible to earn a number of Performance RSUs equal to the product of (x) the total number of Performance RSUs that would have become vested and earned pursuant to Section 2(a)(ii) below ( i.e. , if and to the extent the Company has achieved the Company’s Free Cash Flow Target for the Performance Period as set forth on Exhibit A ), if the Participant had remained employed with the Company or a Subsidiary through the end of the Performance Period, and (y) a fraction, the denominator of which is equal to 1095 and the numerator of which is equal to:

 

If the Participant was employed by the Company or its Subsidiaries at the beginning of the Performance Period, the numerator shall be equal to the number of days between (and including) the beginning of the Performance Period and the date of his or her termination of employment; or

 

If the Participant was hired by the Company or its Subsidiaries after the beginning of the Performance Period, the numerator shall be equal to the number of days between (and including) his or her hire date and the date of his or her termination of employment; or  

(3)   due to the Participant’s death or Permanent Disability, then the Target RSU Award shall immediately vest in full and be paid to the Participant as soon as practicable thereafter, and no additional amounts shall be payable hereunder with respect to the Performance Period

Amounts payable under this provision shall be paid at the time such payment would have been made if employment had not terminated, except in the case of death of Permanent Disability as described above.

(ii) Performance Requirement .  The Performance RSUs shall, so long as the Participant remains employed with the Company or its Subsidiaries through the end of the Performance Period (or except as otherwise provided in Section 2(a)(i) above), become vested, earned and no longer subject to forfeiture in such number of Performance RSUs as shall be determined as set forth on Exhibit A hereto. Whether and to what extent the Performance RSUs shall become vested and earned shall be determined at a meeting of the Committee (such meeting date, the “ Performance Vesting Date ”) as soon

 

 


Exhibit 10.3(c) 3

as practicable following the end of the Performance Period pursuant to a certification by the Committee of the Company’s achievement, if any, of the applicable performance goals set forth on Exhibit A hereto.  

Effect of Change in Control

.  If a Change in Control occurs during the Performance Period , the Participant shall earn a number of Performance RSUs as follows:  

(i)  if the Performance RSUs are not assumed, continued, or restricted securities of equivalent value are not substituted for the Performance RSUs by the Company or its successor and the Participant is employed with the Company or any of its Subsidiaries on the effective date of the Change in Control, then on the effective date of the Change in Control the Participant shall become vested in and earn 100% of the Target RSU Award; but

(ii)  if the Performance RSUs are assumed, continued or substituted by the Company or its successor, then the Participant shall become vested in and earn, on the last day of the Performance Period, so long as the Participant is employed with the Company or any of its Subsidiaries (or any successors thereto) on such date, 100% of the Target RSU Award; provided, however, that if, prior to the end of the Performance Period, the Participant’s employment by the Company or any of its Subsidiaries (or any successors thereto) is involuntarily terminated by the Company and its Subsidiaries without Cause, terminated by the Participant for Good Reason, or terminates due to the Participant’s death, Permanent Disability or Retirement, then the Participant shall become vested in and earn 100% of the Target RSU Award payable as promptly as practicable following such termination of employment.

(c) Delivery of Shares; Forfeiture .  As promptly as practicable following the Performance Vesting Date or any other earlier vesting date provided under Section 2(b) above, the Company shall cause to be delivered to the Participant such Shares underlying any non-forfeited, vested Performance RSUs as soon as practicable after they are earned and vested as provided in this agreement (but in no event later than 2 ½ months after the last day of the calendar year in which such Performance RSUs became so earned and vested).  

Adjustments Upon Certain Events

. The Committee may, in its sole discretion, take any actions with respect to any unvested Performance RSUs subject to this Agreement pursuant to Section 10 of the Plan.

No Rights of Shareholder

; No Dividend Equivalents . The Participant shall not have any rights or privileges as a shareholder of the Company until the Shares underlying vested Performance RSUs have been registered in the Company’s register of stockholders as being held by the Participant.  No dividend equivalents or other distributions shall be paid or payable with respect to Performance RSUs.

No Right to Continued Employment

. Nothing in this Agreement or in the Plan shall confer upon the Participant any right to continue in the Employment of the Company or any Subsidiary or shall interfere with or restrict in any way the rights of the Company and its Subsidiaries, which are hereby expressly reserved, to terminate the Employment of the Participant at any time for any reason whatsoever, with or without cause, subject to the applicable provisions of, if any, the Participant’s employment agreement with the Company or any Subsidiary or offer letter provided by the Company or any Subsidiary to the Participant.

No Acquired Rights

. In participating in the Plan, the Participant acknowledges and accepts (i) that the Board/Committee has the power to amend or terminate the Plan, to the extent permitted thereunder, at any time, and (ii) that the opportunity given to the Participant to participate in the Plan is entirely at the discretion of the Committee and does not obligate the Company or any of its Affiliates to offer such participation in the future (whether on the same or different terms). The

 

 


Exhibit 10.3(c) 4

Participant further acknowledges and accepts that (a) such Participant’s participation in the Plan is not to be considered part of any normal or expected compensation, (b) the value of the Performance RSUs shall not be used for purposes of determining any benefits or compensation payable to the Participant or the Participant’s beneficiaries or estate under any benefit arrangement of the Company or any Subsidiary, including but not limited to severance or indemnity payments, and (c) the termination of the Participant’s Employment with the Company and all Subsidiaries under any circumstances whatsoever will give the Participant no claim or right of action against the Company or any Subsidiary in respect of any loss of rights under this Agreement or the Plan that may arise as a result of such termination of Employment.

Transferability

. Performance RSUs may not be assigned, alienated, pledged, attached, sold or otherwise transferred or encumbered by the Participant otherwise than by will or by the laws of descent and distribution, and any purported assignment, alienation, pledge, attachment, sale, transfer or encumbrance not permitted by this Section 7 shall be void and unenforceable against the Company or any Subsidiary or Affiliate.

Withholding

.

The Participant shall be required to pay to the Company or any Affiliate applicable withholding taxes with respect to any transfer under this Agreement or under the Plan and to take such action as may be necessary in the opinion of the Company to satisfy all obligations for the payment of such taxes pursuant to section 4(c) of the Plan.  The Participant hereby authorizes the Company to satisfy its withholding obligations from amounts payable hereunder or, at the Participant’s election, he may otherwise provide for the payment of such withholding obligations in cash.

Choice of Law

. This agreement shall be governed by and construed in accordance with the laws of the state of New York without regard to conflicts of law, except to the extent that the issue or transfer of Shares shall be subject to mandatory provisions of the laws of England and Wales.

Performance RSUs Subject to Plan

. By entering into this Agreement, the Participant agrees and acknowledges that the Participant has received and read a copy of the Plan. All Performance RSUs are subject to the Plan. In the event of a conflict between any term or provision contained herein and a term or provision of the Plan, the applicable terms and provisions of the Plan will govern and prevail.

Signature in Counterparts

. This Agreement may be signed in counterparts, each of which shall be an original, with the same effect as if the signatures thereto and hereto were upon the same instrument.

12. Clawback. The Participant shall forfeit or repay amounts awarded hereunder, whether or not vested, if:

(a) The amount of the award was calculated based upon the achievement of certain financial results that were subsequently the subject of a restatement or the correction of a material error; and

(b) The Participant engaged in intentional misconduct that caused or partially caused the material error; and

(c) The amount that would have been awarded to the Participant had the financial results been properly reported, would have been less than the amount actually awarded (such difference being the amount forfeited or repaid hereunder).

 

 


Exhibit 10.3(c) 5

13. Section 409A of the Code . Notwithstanding any other provisions of this Agreement or the Plan, the RSUs granted hereunder shall not be deferred, accelerated, extended, paid out or modified in a manner that would result in the imposition of an additional tax under Section 409A of the Code upon the Participant. In the event it is reasonably determined by the Committee that, as a result of Section 409A of the Code, the transfer of Shares under this Agreement may not be made at the time contemplated hereunder without causing the Participant to be subject to taxation under Section 409A of the Code, the Company will make such payment on the first day that would not result in the Participant incurring any tax liability under Section 409A of the Code. Notwithstanding anything herein to the contrary, if at the time of the Participant ’s termination of employment with the Company the Participant is a “specified employee” as defined in Section 409A of the Internal Revenue Code of 1986, as amended and the deferral of the commencement of any payments or benefits otherwise payable hereunder as a result of such termination of employment is necessary in order to prevent any accelerated or additional tax under Section 409A of the Code, then the Company will defer the commencement of the payment of any such payments or benefits hereunder (without any reduction in such payments or benefits ultimately paid or provided to the Participant ) until the date that is six months following the Participant ’s termination of employment with the Company (or the earliest date as is permitted under Section 409A of the Code without any accelerated or additional tax).

14. Confidential Information .

 

(a) In consideration of the Company entering into this Agreement with the Participant, the Participant shall not, directly or indirectly, at any time during or after the Participant’s employment with the Company or its affiliates, disclose any confidential information pertaining to the business of the Company (except when required to perform his or her duties to the Company or one of its affiliates, by law or judicial process).  If the Participant is bound by any other agreement with the Company regarding the use or disclosure of confidential information, the provisions of this Agreement shall be read in such a way as to further restrict and not to permit any more extensive use or disclosure of confidential information.

(b) Notwithstanding clause (a) above, if at any time a court holds that the restrictions stated in such clause (a) are unreasonable or otherwise unenforceable under circumstances then existing, the parties hereto agree that the maximum period, scope or geographic area determined to be reasonable under such circumstances by such court will be substituted for the stated period, scope or area. Because the Participant’s services are unique and because the Participant has had access to confidential information, the parties hereto agree that money damages will be an inadequate remedy for any breach of this Agreement.  In the event of a breach or threatened breach of this Agreement, the Company or its successors or assigns may, in addition to other rights and remedies existing in their favor, apply to any court of competent jurisdiction for specific performance and/or injunctive relief in order to enforce, or prevent any violations of, the provisions hereof (without the posting of a bond or other security).

15.

Data Privacy .  Participant hereby acknowledges that the Company holds information about the Participant relating to his employment, the nature and amount of his compensation, bank details, and other personal details and the fact and conditions of Participant’s participation in the Plan. Participant understands that the Company is the controller of Participant’s personal data and is the only person authorized to process that data and is responsible for maintaining adequate security with regard to it. As the Company is part of a group of companies operating internationally, it may be necessary for the Company to make the details referred to above available to: (a) other companies within the Company that may be located outside the European Economic Area (“EEA”) or such other geographical location in which  Participant is employed where there may be no legislation concerning an individual’s rights concerning personal data; (b) third party advisers and administrators of the Plan; and/or (c) the regulatory authorities. Any personal data made available by the Company to the parties referred to above in (a), (b), or (c) in relation to the Plan will only be for the purpose of administration and

 

 


Exhibit 10.3(c) 6

management of the plan by the Company , on behalf of the Company . Participant’s information will not, under any circumstances, be made available to any party other the parties listed above under (a), (b), or (c).  Participant hereby authorizes and directs the Company to disclose to the parties as described above under (a), (b) or (c) any of the above data that is deemed necessary to facilitate the administration of the Plan.  Participant understands and authorizes the Company to store and transmit such data in electronic form.  Participant confirms that the Company has notified Participant of his entitlement to reasonable access to the personal data held about Participant and of his rights to rectify any inaccuracies in that data.


 

 


Exhibit 10.3(c) 7

IN WITNESS WHEREOF, the parties hereto have executed this Agreement effective as of the date hereof.

NIELSEN HOLDINGS PLC

 

By:

 

Nancy Phillips

 

Chief Human Resources Officer

 

 

PARTICIPANT

 

 

 

 

 

Online grant acceptance satisfies signature   requirement

 

Participant Name

 

 

 


1

EXHIBIT A

 

 

The number of Earned Free Cash Flow Performance RSUs shall constitute the total number of Performance RSUs that will become vested, earned and no longer subject to forfeiture pursuant to the terms of the Agreement to which this Exhibit A is attached.

 

Free Cash Flow Award Opportunity.   The Participant’s Target RSU Award (the “ Free Cash Flow Target RSUs ”) shall be eligible to vest and be earned if and only if the Company’s cumulative Free Cash Flow for the Performance Period as compared to $2.80 billion (the “ Free Cash Flow Achievement ”) is at least equal to 85% (the “ Free Cash Flow Threshold Target ”).  Subject to the Company’s achievement of the Free Cash Flow Threshold Target, the number of Performance RSUs that will become vested and earned hereunder shall be equal to the product of (x) the number of Free Cash Flow Target RSUs and (y) the Free Cash Flow Performance Factor (as set forth in the table below) (such number of vested RSUs, the “ Earned Free Cash Flow Performance RSUs ”).  Fractional RSUs shall be rounded up to the next whole RSU.  

If the Free Cash Flow Threshold Target is not achieved, no percentage of Free Cash Flow Target RSUs will become vested or earned and such portion of the Performance RSUs shall be immediately forfeited without consideration.  If the Free Cash Flow Threshold Target is met, the number of Earned Free Cash Flow Performance RSUs shall be determined as follows:

If the Free Cash Flow Achievement is at least equal to:

Then the Free Cash Flow

Performance Factor is:

85%

50%

90%

90%

100%

100%

105%

105%

110%

110%

115%

155%

120%

200%

 

If the Free Cash Flow Achievement percentage falls between two percentages set forth above, the Free Cash Flow Performance Factor shall be interpolated on a linear basis.  

 

“Free Cash Flow ” shall have the meaning given to it by the Compensation Committee of the Board of Directors of the Company in its sole discretion.

Other Definitions

“Cause” shall mean “Cause” as such term may be defined in any employment, change in control or severance agreement between the Participant and the Company or any of its Subsidiaries (the “ Employment Agreement ”), or, if there is no such Employment Agreement or if no such term is defined therein, “Cause” shall mean: (i) the Participant’s willful misconduct with regard to the Company or any of its Subsidiaries; (ii) the Participant is indicted for, convicted of, or pleads nolo contendere to, a felony, a misdemeanor involving moral turpitude, or an intentional crime involving material dishonesty other than, in any case, vicarious liability; (iii) the Participant’s conduct involving the use of illegal drugs in the workplace; (iv) the Participant’s failure to attempt in good faith to follow a lawful directive of his or her supervisor within ten (10) days after written notice of such failure; and/or (v) the Participant’s breach of any agreement with the Company or any Subsidiary which continues beyond ten (10) days after written

 


2

demand for substantial performance is delivered to the Participant by the Company (to the extent that, in the reasonable judgment of the Committee (or its designee), such breach can be cured by the Participant.

“Good Reason” shall mean, without the Participant’s consent, (i) a reduction in the Participant’s annual rate of base salary (excluding any reduction in the Participant’s base salary that is part of a plan to reduce compensation of comparably situated employees of the Company generally; provided that such reduction in the Participant’s rate of base salary is not greater than fifteen percent (15%) of such rate of base salary); (ii) the material diminution of the Participant’s position due to the Company’s removal of the Participant from the Global Band in which he was employed immediately prior to such removal, to a position within a Global Band that is lower in rank than such prior Global Band; or (iii) the relocation by the Company or any of its Subsidiaries of the Participant’s primary place of employment with the Company or any of its Subsidiaries to a location more than fifty (50) miles outside of the Participant’s principal place of employment immediately prior to such relocation (which shall not be deemed to occur due to a requirement that the Participant travel in connection with the performance of his or her duties); in any case of the foregoing, that remains uncured after ten (10) business days after the Participant has provided the Company written notice that the Participant believes in good faith that such event giving rise to such claim of Good Reason has occurred, so long as such notice is provided within thirty ( 30) business days after such event has first occurred.

 

Retirement ” shall mean (i) any statutorily mandated retirement date required under laws applicable to the Participant or (ii) such other retirement date (which date may vary by Participant) as may be approved by the Committee or a designated officer of the Company, as delegated in accordance with the Plan.

 

Exhibit 10.3(d) 1

NIELSEN HOLDINGS PLC
PERFORMANCE RESTRICTED STOCK UNIT AWARD AGREEMENT

 

THIS AGREEMENT (the “ Agreement ”), is made, effective as of February 16, 2017 (the “ Grant Date ”) between Nielsen Holdings plc, a company incorporated under the laws of England and Wales (hereinafter called the “ Company ”), and Participant Name (the “ Participant ”).  For purposes of this Agreement, capitalized terms not otherwise defined above or below, or in the Amended and Restated Nielsen 2010 Stock Incentive Plan (the “ Plan ”), shall have the meanings set forth in Exhibit A attached to this Agreement and incorporated by reference herein.

WHEREAS, the Company desires to grant the Participant performance-based restricted stock units (the “ Performance RSUs ”), as provided hereunder and pursuant to the Plan, the terms of which are hereby incorporated by reference and made a part of this Agreement; and

WHEREAS, the Committee has determined that it would be to the advantage and best interest of the Company and its shareholders to grant the Performance RSUs to the Participant as an incentive for increased efforts during Participant’s term of office with the Company or a Subsidiary, and has advised the Company thereof and instructed the undersigned officers to grant said Performance RSUs.

NOW, THEREFORE, in consideration of the mutual covenants herein contained and other good and valuable consideration, receipt of which is hereby acknowledged, the parties hereto do hereby agree as follows:

Grant of the Performance RSUs

.  

(a)

On the terms and conditions and subject to the restrictions, including forfeiture, hereinafter set forth, the Company hereby grants to the Participant a target number of Performance RSUs equal to Number of shares granted (the “ Target RSU Award ”).  The actual number of Performance RSUs which the Participant will earn under this Agreement will be finally determined based upon the Company’s Relative Total Shareholder Return achievements for the period commencing on January 1, 2017 and ending on December 31, 2019 (the “ Performance Period ”), in accordance with the provisions of Exhibit A attached to this Agreement and made a part hereof.  

(b)

Each RSU represents the unfunded, unsecured right of the Participant to receive one share of the Company’s common stock upon earning and vesting.  The Participant will earn and become vested in the RSUs, and take delivery of the Shares, as set forth in this Agreement.

Earning of Performance RSUs

. Until the applicable vesting date(s) provided below, (i) the Performance RSUs shall be subject to forfeiture by the Participant to the Company as provided in this Agreement, and (ii) the Participant may not sell, assign, transfer, discount, exchange, pledge or otherwise encumber or dispose of any of the Performance RSUs unless the restrictions have terminated in accordance with the provisions of this Agreement.

(a) Service and Performance Requirements Absent a Change in Control .  The Performance RSUs shall become vested, earned and no longer subject to forfeiture based upon the level of achievement of the Company’s performance goals for the Performance Period as set forth on Exhibit A , as well as the conditions set forth in both subsections (i) and (ii) of this Section 2(a):

(i) Service Requirements .

(A) General Rule :  Unless otherwise provided in this Agreement, so long as the Participant continues to be employed by the Company or any of its Subsidiaries through the end of the

 


Exhibit 10.3(d) 2

Performance Period, the Participant shall, on the Performance Vesting Date (defined in Section 2(a)(ii) below), vest in and earn the number of Performance RSUs determined as set forth on Exhibit A hereto.  If, prior to the end of the Performance Period, and absent the occurrence of any Change in Control, the Participant’s employment with Company and its Subsidiaries is terminated for any reason, then the Performance RSUs shall be forfeited by the Participant to the Company without consideration as of the date of such termination of employment and this Agreement shall terminate without payment in respect thereof.

(B) Exceptions to Forfeiture on Termination of Employment :  Notwithstanding clause (A) above, if, prior to the end of the Performance Period, and absent the occurrence of any Change in Control, the Participant’s employment with Company and its Subsidiaries is terminated:

(1)   voluntarily by the Participant (other than due to Good Reason or the Participant’s death, Permanent Disability or Retirement) or involuntarily by the Company for Cause, then the Performance RSUs shall be forfeited by the Participant to the Company without consideration as of the date of such termination of employment, and this Agreement shall terminate without payment in respect thereof; or

(2)   involuntarily by the Company and its Subsidiaries without Cause, by the Participant for Good Reason, by the Participant if mutually agreed to in writing by the Company with reference to this agreement and the amounts payable under this section, or due to the Participant’s Retirement, then the Participant will be eligible to earn a number of Performance RSUs equal to the product of (x) the total number of Performance RSUs that would have become vested and earned pursuant to Section 2(a)(ii) below ( i.e. , if and to the extent the Company has achieved the Company’s Relative Total Shareholder Return Target for the Performance Period as set forth on Exhibit A ), if the Participant had remained employed with the Company or a Subsidiary through the end of the Performance Period, and (y) a fraction, the denominator of which is equal to 1095 and the numerator of which is equal to:

 

If the Participant was employed by the Company or its Subsidiaries at the beginning of the Performance Period, the numerator shall be equal to the number of days between (and including) the beginning of the Performance Period and the date of his or her termination of employment; or

 

If the Participant was hired by the Company or its Subsidiaries after the beginning of the Performance Period, the numerator shall be equal to the number of days between (and including) his or her hire date and the date of his or her termination of employment; or  

(3)   due to the Participant’s death or Permanent Disability, then the Target RSU Award shall immediately vest in full and be paid to the Participant as soon as practicable thereafter, and no additional amounts shall be payable hereunder with respect to the Performance Period

Amounts payable under this provision shall be paid at the time such payment would have been made if employment had not terminated, except in the case of death of Permanent Disability as described above.

(ii) Performance Requirement .  The Performance RSUs shall, so long as the Participant remains employed with the Company or its Subsidiaries through the end of the Performance Period (or except as otherwise provided in Section 2(a)(i) above), become vested, earned and no longer subject to forfeiture in such number of Performance RSUs as shall be determined as set forth on Exhibit A hereto. Whether and to what extent the Performance RSUs shall become vested and earned shall be determined at a meeting of the Committee (such meeting date, the “ Performance Vesting Date ”) as soon

 


Exhibit 10.3(d) 3

as practicable following the end of the Performance Period pursuant to a certification by the Committee of the Company’s achievement, if any, of the applicable performance goals set forth on Exhibit A hereto.  

Effect of Change in Control

.  If a Change in Control occurs during the Performance Period , the Participant shall earn a number of Performance RSUs as follows:  

(i)  if the Performance RSUs are not assumed, continued, or restricted securities of equivalent value are not substituted for the Performance RSUs by the Company or its successor and the Participant is employed with the Company or any of its Subsidiaries on the effective date of the Change in Control, then on the effective date of the Change in Control the Participant shall become vested in and earn 100% of the Target RSU Award; but

(ii)  if the Performance RSUs are assumed, continued or substituted by the Company or its successor, then the Participant shall become vested in and earn, on the last day of the Performance Period, so long as the Participant is employed with the Company or any of its Subsidiaries (or any successors thereto) on such date, 100% of the Target RSU Award; provided, however, that if, prior to the end of the Performance Period, the Participant’s employment by the Company or any of its Subsidiaries (or any successors thereto) is involuntarily terminated by the Company and its Subsidiaries without Cause, terminated by the Participant for Good Reason, or terminates due to the Participant’s death, Permanent Disability or Retirement, then the Participant shall become vested in and earn 100% of the Target RSU Award payable as promptly as practicable following such termination of employment.

(c) Delivery of Shares; Forfeiture .  As promptly as practicable following the Performance Vesting Date or any other earlier vesting date provided under Section 2(b) above, the Company shall cause to be delivered to the Participant such Shares underlying any non-forfeited , vested Performance RSUs as soon as practicable after they are earned and vested as provided in this agreement (but in no event later than 2 ½ months after the last day of the calendar year in which such Performance RSUs became so earned and vested.  

Adjustments Upon Certain Events

. The Committee may, in its sole discretion, take any actions with respect to any unvested Performance RSUs subject to this Agreement pursuant to Section 10 of the Plan.

No Rights of Shareholder

; No Dividend Equivalents . The Participant shall not have any rights or privileges as a shareholder of the Company until the Shares underlying vested Performance RSUs have been registered in the Company’s register of stockholders as being held by the Participant.  No dividend equivalents or other distributions shall be paid or payable with respect to Performance RSUs.

No Right to Continued Employment

. Nothing in this Agreement or in the Plan shall confer upon the Participant any right to continue in the Employment of the Company or any Subsidiary or shall interfere with or restrict in any way the rights of the Company and its Subsidiaries, which are hereby expressly reserved, to terminate the Employment of the Participant at any time for any reason whatsoever, with or without cause, subject to the applicable provisions of, if any, the Participant’s employment agreement with the Company or any Subsidiary or offer letter provided by the Company or any Subsidiary to the Participant.

No Acquired Rights

. In participating in the Plan, the Participant acknowledges and accepts (i) that the Board/Committee has the power to amend or terminate the Plan, to the extent permitted thereunder, at any time, and (ii) that the opportunity given to the Participant to participate in the Plan is entirely at the discretion of the Committee and does not obligate the Company or any of its Affiliates to offer such participation in the future (whether on the same or different terms). The

 


Exhibit 10.3(d) 4

Participant further acknowledges and accepts that (a) such Participant’s participation in the Plan is not to be considered part of any normal or expected compensation, (b) the value of the Performance RSUs shall not be used for purposes of determining any benefits or compensation payable to the Participant or the Participant’s beneficiaries or estate under any benefit arrangement of the Company or any Subsidiary, including but not limited to severance or indemnity payments, and (c) the termination of the Participant’s Employment with the Company and all Subsidiaries under any circumstances whatsoever will give the Participant no claim or right of action against the Company or any Subsidiary in respect of any loss of rights under this Agreement or the Plan that may arise as a result of such termination of Employment.

Transferability

. Performance RSUs may not be assigned, alienated, pledged, attached, sold or otherwise transferred or encumbered by the Participant otherwise than by will or by the laws of descent and distribution, and any purported assignment, alienation, pledge, attachment, sale, transfer or encumbrance not permitted by this Section 7 shall be void and unenforceable against the Company or any Subsidiary or Affiliate.

Withholding

.

The Participant shall be required to pay to the Company or any Affiliate applicable withholding taxes with respect to any transfer under this Agreement or under the Plan and to take such action as may be necessary in the opinion of the Company to satisfy all obligations for the payment of such taxes pursuant to section 4(c) of the Plan.  The Participant hereby authorizes the Company to satisfy its withholding obligations from amounts payable hereunder or, at the Participant’s election, he may otherwise provide for the payment of such withholding obligations in cash.

Choice of Law

. This agreement shall be governed by and construed in accordance with the laws of the state of New York without regard to conflicts of law, except to the extent that the issue or transfer of Shares shall be subject to mandatory provisions of the laws of England and Wales.

Performance RSUs Subject to Plan

. By entering into this Agreement, the Participant agrees and acknowledges that the Participant has received and read a copy of the Plan. All Performance RSUs are subject to the Plan. In the event of a conflict between any term or provision contained herein and a term or provision of the Plan, the applicable terms and provisions of the Plan will govern and prevail.

Signature in Counterparts

. This Agreement may be signed in counterparts, each of which shall be an original, with the same effect as if the signatures thereto and hereto were upon the same instrument.

12. Clawback. The Participant shall forfeit or repay amounts awarded hereunder, whether or not vested, if:

(a) The amount of the award was calculated based upon the achievement of certain financial results that were subsequently the subject of a restatement or the correction of a material error; and

(b) The Participant engaged in intentional misconduct that caused or partially caused the material error; and

(c) The amount that would have been awarded to the Participant had the financial results been properly reported, would have been less than the amount actually awarded (such difference being the amount forfeited or repaid hereunder).

 


Exhibit 10.3(d) 5

13. Section 409A of the Code . Notwithstanding any other provisions of this Agreement or the Plan, the RSUs granted hereunder shall not be deferred, accelerated, extended, paid out or modified in a manner that would result in the imposition of an additional tax under Section 409A of the Code upon the Participant. In the event it is reasonably determined by the Committee that, as a result of Section 409A of the Code, the transfer of Shares under this Agreement may not be made at the time contemplated hereunder without causing the Participant to be subject to taxation under Section 409A of the Code, the Company will make such payment on the first day that would not result in the Participant incurring any tax liability under Section 409A of the Code. Notwithstanding anything herein to the contrary, if at the time of the Participant ’s termination of employment with the Company the Participant is a “specified employee” as defined in Section 409A of the Internal Revenue Code of 1986, as amended and the deferral of the commencement of any payments or benefits otherwise payable hereunder as a result of such termination of employment is necessary in order to prevent any accelerated or additional tax under Section 409A of the Code, then the Company will defer the commencement of the payment of any such payments or benefits hereunder (without any reduction in such payments or benefits ultimately paid or provided to the Participant ) until the date that is six months following the Participant ’s termination of employment with the Company (or the earliest date as is permitted under Section 409A of the Code without any accelerated or additional tax).

14. Confidential Information .

 

(a) In consideration of the Company entering into this Agreement with the Participant, the Participant shall not, directly or indirectly, at any time during or after the Participant’s employment with the Company or its affiliates, disclose any confidential information pertaining to the business of the Company (except when required to perform his or her duties to the Company or one of its affiliates, by law or judicial process).  If the Participant is bound by any other agreement with the Company regarding the use or disclosure of confidential information, the provisions of this Agreement shall be read in such a way as to further restrict and not to permit any more extensive use or disclosure of confidential information.

(b) Notwithstanding clause (a) above, if at any time a court holds that the restrictions stated in such clause (a) are unreasonable or otherwise unenforceable under circumstances then existing, the parties hereto agree that the maximum period, scope or geographic area determined to be reasonable under such circumstances by such court will be substituted for the stated period, scope or area. Because the Participant’s services are unique and because the Participant has had access to confidential information, the parties hereto agree that money damages will be an inadequate remedy for any breach of this Agreement.  In the event of a breach or threatened breach of this Agreement, the Company or its successors or assigns may, in addition to other rights and remedies existing in their favor, apply to any court of competent jurisdiction for specific performance and/or injunctive relief in order to enforce, or prevent any violations of, the provisions hereof (without the posting of a bond or other security).

15.

Data Privacy .  Participant hereby acknowledges that the Company holds information about the Participant relating to his employment, the nature and amount of his compensation, bank details, and other personal details and the fact and conditions of Participant’s participation in the Plan. Participant understands that the Company is the controller of Participant’s personal data and is the only person authorized to process that data and is responsible for maintaining adequate security with regard to it. As the Company is part of a group of companies operating internationally, it may be necessary for the Company to make the details referred to above available to: (a) other companies within the Company that may be located outside the European Economic Area (“EEA”) or such other geographical location in which  Participant is employed where there may be no legislation concerning an individual’s rights concerning personal data; (b) third party advisers and administrators of the Plan; and/or (c) the regulatory authorities. Any personal data made available by the Company to the parties referred to above in (a), (b), or (c) in relation to the Plan will only be for the purpose of administration and

 


Exhibit 10.3(d) 6

management of the plan by the Company , on behalf of the Company . Participant’s information will not, under any circumstances, be made available to any party other the parties listed above under (a), (b), or (c).  Participant hereby authorizes and directs the Company to disclose to the parties as described above under (a), (b) or (c) any of the above data that is deemed necessary to facilitate the administration of the Plan.  Participant understands and authorizes the Company to store and transmit such data in electronic form.  Participant confirms that the Company has notified Participant of his entitlement to reasonable access to the personal data held about Participant and of his rights to rectify any inaccuracies in that data.


 


Exhibit 10.3(d) 7

IN WITNESS WHEREOF, the parties hereto have executed this Agreement effective as of the date hereof.

NIELSEN HOLDINGS PLC

 

By:

 

Nancy Phillips

 

Chief Human Resources Officer

 

 

PARTICIPANT

 

 

 

 

 

Online grant acceptance satisfies signature   requirement

 

Participant Name

 

 

 

 


1

EXHIBIT A

 

 

The number of Earned TSR Performance RSUs shall constitute the total number of Performance RSUs that will become vested, earned and no longer subject to forfeiture pursuant to the terms of the Agreement to which this Exhibit A is attached.

 

Relative Total Shareholder Return Award Opportunity .  The Participant’s Target RSU Award (the “ TSR Target RSUs ”) shall be eligible to vest and be earned if and only if the Company’s Relative Total Shareholder Return during the Performance Period relative to the Relative Total Shareholder Returns of the companies in the Peer Group (the “ Relative Company TSR ”) at least equals or exceeds the 30 th percentile (the “ TSR Threshold Target ”). Subject to the Company’s achievement of the TSR Threshold Target, the number of Performance RSUs that will become vested and earned hereunder shall be equal to the product of (x) the number of TSR Target RSUs and (y) the TSR Performance Factor (as set forth in the table below) (such number of vested RSUs, the “ Earned TSR Performance RSUs ”).  In no event shall the number of Earned TSR Performance RSUs exceed the number of TSR Target RSUs if the Company’s absolute total shareholder return growth is negative.  Fractional RSUs shall be rounded up to the next whole RSU.

 

If the TSR Threshold Target is not achieved, no percentage of the TSR Target RSUs will become vested or earned and such portion of the Performance RSUs shall be immediately forfeited without consideration.  If the TSR Threshold Target is met, the number of Earned TSR Performance RSUs shall be determined as follows:

 

If the Relative Company TSR is at least equal to the:

Then the TSR Performance Factor is:

30 th Percentile

50%

50 th Percentile

100%

75 th Percentile

200%

 

If the Relative Company TSR percentile ranking falls between two percentile rankings set forth above, the TSR Performance Factor shall be interpolated on a linear basis.  

 

Relative Total Shareholder Return ” shall mean the amount equal to:

(a) the sum of:

(x) the Ending Stock Price minus the Beginning Stock Price, plus

(y) the amount of any cash dividends paid on a per share basis on any shares of common stock of the applicable company (calculated as if such dividends had been reinvested in the applicable company’s common stock at the end of the month in which each dividend is made, based on the ex-dividend date) cumulatively over the Performance Period; divided by

(b) the Beginning Stock Price.

“Beginning Stock Price ” shall mean, for purposes of determining the Relative Total Shareholder Return for the Company and each company in the Peer Group, respectively, the average closing price per share of common stock of each such entity based on the twenty (20) trading day period ending immediately prior to January 1, 2017 .  For any company with more than one issue of common stock, the calculation shall be made on the primary (most actively traded) issue of stock.

 


2

Ending Stock Price ” shall mean, for purposes of determining the Relative Total Shareholder Return for each of the Company and each company in the Peer Group, respectively, the average closing price per share of common stock based on the twenty (20) trading day period ending immediately prior to (and including, if it is a trading day) December 31, 201 9 .  For any company with more than one issue of common stock, the calculation shall be made based on the primary (most actively traded) issue of stock.

Peer Group ” shall mean that group of peer companies specified by the Committee and communicated to the Participant in writing separate and apart from this Agreement as such peer companies may be amended by the Committee in its sole discretion.

Other Definitions

“Cause” shall mean “Cause” as such term may be defined in any employment, change in control or severance agreement between the Participant and the Company or any of its Subsidiaries (the “ Employment Agreement ”), or, if there is no such Employment Agreement or if no such term is defined therein, “Cause” shall mean: (i) the Participant’s willful misconduct with regard to the Company or any of its Subsidiaries; (ii) the Participant is indicted for, convicted of, or pleads nolo contendere to, a felony, a misdemeanor involving moral turpitude, or an intentional crime involving material dishonesty other than, in any case, vicarious liability; (iii) the Participant’s conduct involving the use of illegal drugs in the workplace; (iv) the Participant’s failure to attempt in good faith to follow a lawful directive of his or her supervisor within ten (10) days after written notice of such failure; and/or (v) the Participant’s breach of any agreement with the Company or any Subsidiary which continues beyond ten (10) days after written demand for substantial performance is delivered to the Participant by the Company (to the extent that, in the reasonable judgment of the Committee (or its designee), such breach can be cured by the Participant.

“Good Reason” shall mean, without the Participant’s consent, (i) a reduction in the Participant’s annual rate of base salary (excluding any reduction in the Participant’s base salary that is part of a plan to reduce compensation of comparably situated employees of the Company generally; provided that such reduction in the Participant’s rate of base salary is not greater than fifteen percent (15%) of such rate of base salary); (ii) the material diminution of the Participant’s position due to the Company’s removal of the Participant from the Global Band in which he was employed immediately prior to such removal, to a position within a Global Band that is lower in rank than such prior Global Band; or (iii) the relocation by the Company or any of its Subsidiaries of the Participant’s primary place of employment with the Company or any of its Subsidiaries to a location more than fifty (50) miles outside of the Participant’s principal place of employment immediately prior to such relocation (which shall not be deemed to occur due to a requirement that the Participant travel in connection with the performance of his or her duties); in any case of the foregoing, that remains uncured after ten (10) business days after the Participant has provided the Company written notice that the Participant believes in good faith that such event giving rise to such claim of Good Reason has occurred, so long as such notice is provided within thirty ( 30) business days after such event has first occurred.

 

Retirement ” shall mean (i) any statutorily mandated retirement date required under laws applicable to the Participant or (ii) such other retirement date (which date may vary by Participant) as may be approved by the Committee or a designated officer of the Company, as delegated in accordance with the Plan.

 

EEXHIEX

 

Exhibit 10.4(b)

Mitch Barns

Chief Executive Officer

 

 

 

 

December 15, 2016

 

 

Ms. Nancy R. Phillips 547 Allview Terrace

Laguna Beach, CA 92651 Dear Nancy,

I am pleased to offer you the position of Chief Human Resources Officer. In this role you will be based in our Wilton, Connecticut office, reporting to me. Your hire date will be January 9, 2017.

 

Your annualized base salary will be $500,000, payable in biweekly installments. You will participate in our Annual Incentive Plan with an annual target in 2017 of $500,000. Payout will be earned based on performance in accordance with plan rules and paid in February 2018.

 

As a member of Nielsen's senior management team, you will be eligible to participate in discretionary Long Term Incentive {LTI) awards. The annual value of these awards will be approximately $1,300,000 as determined by Nielsen consistent with other executives participating in the plan.

 

On February 16, 2017, we will recommend that the Compensation Committee of the Board approve a grant of performance restricted stock units (PRSUs), having a value of approximately $650,000 under our 2017 Long Term Performance Plan (LTPP), as determined by Nielsen consistent with other executives participating in the plan. PRSUs are earned based on the company achieving cumulative relative TSR and Free Cash Flow performance targets over a three-year period.

 

In October 2017, we will recommend to the Compensation Committee of the Board that you be awarded an equity grant consisting of restricted stock units (RSUs) and/or stock options having a combined value of approximately $650,000, as determined by Nielsen consistent with other executives participating in the plan. Stock options and RSUs automatically vest in 4 equal annual installments commencing on the first anniversary of the grant date provided you are an employee on the vesting date.

 

As a senior executive at Nielsen you are expected to accumulate and maintain a meaningful level of stock ownership in the Company. The value of your stock ownership guideline is 1x your annual salary. The guideline shares will be determined using the closing price of a Nielsen share on your date of hire. A summary of our stock ownership guideline is in the addendum to this letter.

 

You will be eligible to claim reimbursement for financial planning expenses up to a maximum of $15,000 per year and annual health examination expenses up to $2,500 per year. Reimbursements are subject to ordinary income tax.

 

 

 

 


EEXHIEX

To assist you in your relocation to Connecticut you will be eligible for reimbursement of eligible expenses to include

 

Shipment of household goods including wine collection and 2 storage units

 

Travel to/from California to close out personal affairs during transition

 

Temporary accommodation in Connecticut for a period of up to 90 days, as needed

 

Costs associated with terminating your lease in California after you have secured an apartment in Connecticut

 

 

As a Nielsen employee, you will be eligible for all benefits currently offered to members of the Nielsen management team as of your first day of employment. Information on enrollment will be e-mailed to you shortly after your start date and must be completed within 31 days of your date of hire. If you do not receive an email, please contact the Fidelity Benefits Service Center (1-800-500-2363). You will also be eligible to participate in our retirement savings plan, and for four weeks of vacation annually (which accrues throughout the year).

 

While it is our sincere hope that our relationship will be a long and mutually beneficial one, your employment by Nielsen is at-will, which means either you or the company may voluntarily terminate your employment at any time. In the event your employment is terminated involuntarily (except in cases deemed to be "for cause") or voluntarily "for good reason" as defined in the addendum to this letter, and subject to your signing the enclosed Severance and Release Agreement on your last day of employment, you will be entitled to a salary continuation benefit of twelve months' base salary, to be paid in the normal payroll cycle following the termination date, plus health benefits continuation for the twelve months with premiums deducted from your severance on an after-tax basis.

 

This offer is conditional upon the following:

1. Successful completion of employment references and a background check including prior employment and education verification

2. Your completion of the Employment Eligibility Verification Form 1-9. The Immigration Reform and Control Act of 1985 requires employers to verify that all employees are legally authorized to work in the United States.

3. Signed return of necessary documents listed on the form to establish your identity and employment eligibility. This form, and other new hire paperwork will be sent to you upon accepting this offer and should be submitted on your first day of employment.

4. Signed copy of attached non-compete and confidentiality agreement.

 

Nancy, on behalf of the entire Nielsen team, I am thrilled to welcome you to our organization. I look forward to working together as you build a rewarding career and we create long term value at Nielsen.

 

Sincerely,

 

Mitch Barns

 

 

Accepted:

 

Nancy Philips ____ _____________________

 

Date:

 

 

 


 

 

 

ADDENDUM TO OFFER LEITER DATED 12-15-16

 

Share Ownership Guidelines Summary

 

Eligible shares include shares owned directly, jointly, beneficially owned held indirectly, shares held in 401k, and unvested RSUs

 

 

Ineligible shares include stock options and shares pledged for loans

 

 

There is no set time period to attain the guideline but until the guideline is attained, executive is restricted from selling shares (with the exception of shares used to cover income tax liability on vesting RSUs and on option exercise-and-hol d transactions)

 

 

Guideline is reset annually in January using the closing price of Nielsen stock on December 31st of the preceding year (subject to compensation committee discretion)

 

 

Currently, the guidelines are set using a multiple of base salary

 

o

CEO6x Base Salary

 

o

Section 16 Officers (over $600k)3x Base Salary

 

o

Section 16 Officers  (under$60 0k) 1x Base  Salary

 

o

NGL (over $600k)2x Base Salary

 

o

NGL (under $600k)1x Base Salary

 

Executive is to produce an annual statement or certification of share ownership

 

 

Compensation Committee may waive application of guidelines in event of financial hardship

 

Severance definitions

"Cause" shall mean "Cause" as such term may be defined in any employment, change in control or severance agreement between the Participant and the Company or any of its Subsidiaries (the " Employment Agreement "), or, if there is no such Employment Agreement or if no such term is defined therein, "Cause" shall mean:(i) the Participant's willful misconduct with regard to the Company or any of its Subsidiaries; (ii) the Participant is indicted for, convicted of, or pleads nolo contendere to, a felony, a misdemeanor involving moral turpitude, or an intentional crime involving material dishonesty other than, in any case, vicarious liability; (iii) the Participant's conduct involving the use of illegal drugs in the workplace; (iv) the Participant's failure to attempt in good faith to follow a lawful directive of his or her supervisor within ten (10) days after written notice of such failure; and/or (v) the Participant's breach of any agreement with the Company or any Subsidiary which continues beyond ten (10) days after written demand for substantial performance is delivered to the Participant by the Company (to the extent that, in the reasonable judgment of the Committee (or its designee), such breach can be cured by the Participant.

"Good Reason " shall mean, without the Participant's consent, (i) a reduction in the Participant's annual rate of base salary  (excluding any  reduction  in the  Participant's  base salary that  is  part of a  plan to reduce compensation of comparably situated employees of the Company generally; provided that such reduction in the Participant's rate of base salary is not greater than fifteen percent (15%) of such rate of base salary); (ii) the material diminution of the Participant's position due to the Company's removal of the Participant from the Global Band in which he was employed immediately prior to such removal, to a position within a Global Band that is lower in rank than such prior Global Band; or (iii) the relocation by the Company or any of its Subsidiaries of the Participant's primary place of employment with the Company or any of its Subsidiaries to a location more than fifty (50) miles outside of the  Participant's principal place of employment  immediately prior to such relocation (which shall not be deemed to occur due to a requirement that the Participant travel in connection with the performance of his or her duties); in any case of the foregoing, that remains uncured after ten (10) business days after the Participant has provided the Company written notice that the Participant believes in good faith that such event giving rise to such claim of Good Reason has occurred, so long as such notice is provided within thirty (30) business days after such event has first occurred.

Exhibit 10.11(a)

NIELSEN & TCS CONFIDENTIAL INFORMATION

 

Note: Certain portions have been omitted from this Second Amended and Restated Master Services Agreement in accordance with a request for confidential treatment submitted to the Securities and Exchange Commission. Omitted information has been replaced with an asterisk. Omitted information has been filed separately with the Securities and Exchange Commission.  

 

Second Amended and Restated

Master Services Agreement

 

by and between

 

Tata America International Corporation

& Tata Consultancy Services Limited

 

 

and

 

The Nielsen Company (US), LLC

 

 

 

 

 

Effective as of January 1, 2017

 

 

 

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Table of Contents

 

 

Page

Section 1. OBJECTIVES, OVERVIEW OF SERVICES AND DEFINITIONS

11

1.1

Goals and Objectives

11

1.2

Interpretation

12

1.3

Overview of Services

12

1.4

Inclusion of Affiliates

13

1.5

Definitions

13

1.6

Interpretation

27

Section 2. TERM

27

2.1

Term

27

2.2

Renewal Term; Extension Periods

28

2.3

Request to Review Terms

28

Section 3. SERVICES

28

3.1

Scope of Services

28

3.2

Off-Shore Services

29

3.3

Services Performed by Nielsen or Third Parties

29

3.4

Acquisition, Divestiture and Alliance Services

30

3.5

Statements of Work

31

3.6

Additional Work, Reprioritization and Adjustments to Schedules or Service Levels

31

3.7

TCS Briefing

32

3.8

Nielsen Obligations to Purchase Services in Future

32

3.9

Pre-Approval Required

32

3.10

Permitted Users of the Services

32

Section 4. TRANSITION

32

4.1

Transition Plan

32

4.2

Transition/Transformation Services

33

4.3

[Intentionally Omitted.]

34

4.4

Additional Staffing

34

4.5

Transition Acceptance Tests

34

4.6

Transition Completion

34

4.7

Transition Risk Management and Mutual Cooperation

34

Section 5. CROSS SERVICES

35

5.1

Licenses and Permits

35

5.2

Provision of Technology; Services Evolution

35

5.3

Knowledge Sharing

36

5.4

TCS Office Space

36

5.5

Quality Assurance

37

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5.6

Safety and Security Procedures

37

5.7

Reporting

38

5.8

Financial, Forecasting and Budgeting Support

40

Section 6. GLOBAL DELIVERY CENTER

41

6.1

General

41

6.2

Change of TCS Service Location

42

6.3

Shared Environment

43

6.4

Network Connections; Nielsen Standards

43

Section 7. THIRD PARTY AGREEMENTS

44

7.1

Assigned Agreements

44

7.2

Performance Under Assigned Agreements

45

7.3

Third Party Invoices for Assigned Agreements

45

7.4

Retained Agreements

45

7.5

Retained Agreement Invoices

45

Section 8. SERVICE LEVELS AND PERFORMANCE REQUIREMENTS

46

8.1

Service Level Performance Methodology

46

8.2

On-Going Performance for Service Levels

46

8.3

Failure to Perform

47

8.4

Self-Help

47

8.5

Adjustment of Critical Service Levels

48

8.6

Failure to Meet Service Level.

48

8.7

Exceptions to Service Level and other Performance Failure of TCS

49

8.8

Measurement and Monitoring Tools

49

8.9

Continuous Improvement and Best Practices

49

8.10

Nielsen Satisfaction Surveys

50

Section 9. RESTRICTIVE COVENANT

50

9.1

Additional Restrictions

50

9.2

Remedies For Breach of Sections 9.1(a) or 9.1(b)

52

9.3

Remedies For Breach of Section 9.1(c)

53

9.4

Advance Clearance

53

Section 10. TCS PERSONNEL

54

10.1

Levels and Retention of Resources

54

10.2

Replacement of Resources

54

10.3

Training

55

10.4

[INTENTIONALLY OMITTED]

56

10.5

Domain Experts

56

10.6

TCS Managers

56

10.7

Project Managers/Delivery Unit Leaders

56

10.8

Approval of TCS Managers

57

10.9

Replacement of TCS Managers

57

10.10

Executive Steering Committee

57

10.11

Subcontracting

57

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10.12

Coordination Role

58

10.13

Access to TCS Specialized Resources

58

10.14

[Intentionally Omitted]

58

10.15

Personnel Procedures

58

10.16

Background Checks

59

10.17

Non Solicitation of Nielsen Employees

60

Section 11. [Intentionally omitted.]

60

Section 12. NIELSEN RESPONSIBILITIES

60

12.1

General

60

12.2

Use of Nielsen Service Locations

61

12.3

Nielsen Personnel

62

12.4

Policies, Rules, Standards and Process Instructions

62

12.5

Review, Consents, Approvals

62

12.6

Non Solicitation of TCS Employees

62

Section 13. GOVERNANCE, MANAGEMENT AND CONTROL

63

13.1

Governance Model

63

13.2

Change Control Procedures

64

13.3

Procedures Manuals

64

Section 14. SOFTWARE AND PROPRIETARY RIGHTS

64

14.1

TCS Software

64

14.2

Nielsen Software

65

14.3

TCS Background Technology

65

14.4

TCS Software (including TCS Productivity and TCS Project Tools)

65

14.5

Developed Software

67

14.6

Nielsen License

67

14.7

Changes and Upgrades to Software

67

14.8

Non Software Materials

68

14.9

Work Product

68

14.10

Patents

69

14.11

Residual Knowledge

70

14.12

Attorney-in-Fact

70

14.13

Waiver of Moral Rights

71

14.14

TCS Third Party Software

71

14.15

Nielsen Third Party Software

71

14.16

Robotics Engine

71

14.17

Section 365(n)

72

Section 14A. DATA PRIVACY

72

14A.1

Data Privacy Rules, Generally

72

14A.2

EU Privacy Laws.

74

Section 15. DATA OWNERSHIP, PROTECTION AND RETURN OF DATA

77

15.1

Ownership of Nielsen Data

77

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15.2

Return of Data

77

15.3

Safeguarding of Data

78

15.4

Reconstruction of Data

78

Section 16. CONSENTS

78

16.1

Nielsen Consents

78

16.2

TCS Consents

78

16.3

Process Until Consents Are Obtained

78

Section 17. DISASTER RECOVERY PLAN AND BUSINESS CONTINUITY PLAN

79

17.1

General

79

17.2

Disaster or Force Majeure Event

80

17.3

Termination Due to Force Majeure Events

80

17.4

Allocation of Resources

81

17.5

No Charge for Unperformed Services

81

Section 18. TCS REVENUE COMMITMENT

81

18.1

Revenue Commitment.

81

18.2

Measuring Revenues during a Calendar Year.

82

18.3

Treatment of Shortfalls.

82

18.4

Termination of Commitment Target By TCS.

82

Section 19. CHARGES; INVOICING AND PAYMENT TERMS

83

19.1

Charges

83

19.2

T&M

83

19.3

Expenses Reimbursement

84

19.4

Invoicing and Payment Terms.

85

19.5

Rights of Set Off

86

19.6

Refundable Items

86

19.7

Unused Credits

87

19.8

Proration

87

19.9

Disputed Payment

87

19.10

[Intentionally Omitted]

87

19.11

[Intentionally Omitted]

87

19.12

Most Favored Customer

87

Section 20. LOCAL AGREEMENTS

87

20.1

General

87

20.2

Relationship between this Agreement and Local Agreements

88

Section 21. EXTENSION TO SUPPLIERS

89

Section 22. COMPLIANCE WITH LAWS

89

22.1

Compliance with Laws

89

22.2

Equal Employment Opportunity/Affirmative Action

89

22.3

Occupational Safety And Health Act

89

22.4

Gramm-Leach-Bliley Act and Similar Laws

90

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22.5

Immigration Laws

90

22.6

Hazardous Products or Components

90

22.7

Labor Disputes

90

22.8

Statutory and Regulatory Changes

91

Section 23. TAXES

91

23.1

Responsibilities for Taxes

91

23.2

Cooperation

92

Section 24. AUDITS

92

24.1

Process

92

24.2

Financial Responsibility for Audit

93

24.3

Financial Audit

94

24.4

Record Retention

94

24.5

SSAE 18 Type II Audit

94

24.6

Audit Software

96

24.7

Facilities

96

24.8

Audit Assistance

96

24.9

Confidentiality and other Provisions

96

24.10

Audit Reviews and Responses

96

24.11

Regulatory and Client Audits

97

Section 25. CONFIDENTIALITY

97

25.1

Confidential Information

97

25.2

Obligations

98

25.3

Exclusions

99

25.4

Loss of Confidential Information

100

25.5

No Implied Rights

101

25.6

Injunctive Relief

101

25.7

Survival

101

Section 26. REPRESENTATIONS AND WARRANTIES

101

26.1

By TCS

101

26.2

Mutual Representations and Warranties

106

26.3

Disclaimer

107

Section 27. DISPUTE RESOLUTION

107

27.1

Mutual Discussion

107

27.2

Non-binding Mediation

107

27.3

Expedited Dispute Resolution

108

27.4

Adjudication of Disputes

108

27.5

Continuity of Services

109

27.6

Additional Dispute Resolution Terms

109

27.7

Consolidation of Disputes

109

Section 28. TERMINATION

110

28.1

Termination of Agreement for Nielsen’s Convenience

110

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28.2

Termination With TCS’ Right to Cure

110

28.3

Termination Without any Right to Cure

111

28.4

Termination of this Agreement Due to Legal Prohibition

112

28.5

Termination by TCS

112

28.6

Nielsen’s Payment Obligation Upon Termination or Expiration

113

28.7

Effects of Termination

113

28.8

Termination of Statements of Work

113

28.9

Savings Clause

114

Section 29. TERMINATION-EXPIRATION ASSISTANCE

114

29.1

Termination-Expiration Assistance

114

Section 30. LIMITATION OF LIABILITY

115

30.1

NO CONSEQUENTIAL DAMAGES

115

30.2

DIRECT DAMAGES

115

30.3

EXCLUSIONS

116

Section 31. INDEMNIFICATION

116

31.1

Indemnity by TCS

116

31.2

Additional Obligations for Infringement Claims.

117

31.3

Indemnity by Nielsen

118

31.4

Additional Obligations for Infringement Claims

119

31.5

Indemnification Procedures

119

31.6

Subrogation

120

Section 32. INSURANCE, FIDELITY BOND

120

32.1

Insurance Coverage

120

32.2

Insurance Documentation

121

32.3

Insurance Provisions

121

32.4

Fidelity Insurance

122

32.5

Claims Procedures

122

Section 33. TREATMENT OF PRIOR AGREEMENTS

123

33.1

Global Infrastructure Services Agreement.

123

33.2

Pre-Existing SOWs

123

33.3

True Up Of Interim Payments

123

Section 34. MISCELLANEOUS PROVISIONS

123

34.1

Assignment

123

34.2

Notices

123

34.3

Counterparts

124

34.4

Relationship

124

34.5

Severability

124

34.6

Waiver; Approvals

125

34.7

Publicity

125

34.8

Headings

125

34.9

Survival

125

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34.10

Covenant of Further Assurance

125

34.11

Negotiated Terms

126

34.12

Governing Law and Jurisdiction

126

34.13

Permits

126

34.14

Changes In and Relationship of Various Parties

126

34.15

Entire Agreement

127

34.16

Amendment; No Electronic Signatures; Waiver

127


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TABLE OF SCHEDULES

 

Schedule A
   Exhibit A-1
  

   Exhibit A-2
   Exhibit A-3

   Exhibit A-4

   Exhibit A-5

   Exhibit A-6

   Exhibit A-7

   Exhibit A-8

   Exhibit A-9

   Exhibit A-10

Services
  Examples of Services Within the Seven Engagement
     Models

  Form of SOW:  Managed Service Fixed Price

Form of SOW:  Managed Service Volume
  Form of SOW:  Managed Service Support
  Form of SOW:  Fixed Capacity Agile

Form of SOW:  Time and Materials

Form of SOW:  Strategic Programs T&M

Form of SOW:  Infrastructure Agile Pod T&M

Project Change Request Form

Form of Transition Plan

Schedule B
   Exhibit B-1

Service Levels  

   Definition of “Watch Ops”

Schedule C

Charges

Schedule D

   Exhibit D-1

Nielsen Satisfaction Surveys

   Form of Survey

Schedule E

 

Human Resources Provisions

Schedule F

Service Locations (TCS Global Delivery Centers and Other Service Locations)

Schedule G

   Exhibit G-1

Nielsen Policies & Standards

   TCS Contacts

Schedule H

TCS Group
List of Approved Subcontractors

Schedule I

Third Party Contracts

Schedule J

   Exhibit J-1

   Exhibit J-2

Governance and Personnel

   Ways of Working

   Nielsen and TCS Schedule J Governance Team Members

Schedule K

TCS Standard Software

Schedule L

TCS Standard Hardware

Schedule M

List of Restricted Companies

Description of Restricted Businesses

Schedule N

BCP and DR Requirements

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TABLE OF SCHEDULES

 

Schedule O

Termination – Expiration Assistance

Schedule P

Data Privacy Agreement

Schedule Q

   Exhibit Q-1

Local Country Specific Terms

   Form of Local Agreement

Schedule R

Business Associate Agreement

Schedule S

List of Grandfathered Domain Experts

 

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SECOND AMENDED AND RESTATED MASTER SERVICES AGREEMENT (“ Agreement ” or “ SARA ”) made and effective as of January 1, 2017 (“ SARA Effective Date ”) is made and entered into by and between:

TCS : Tata America International Corporation, a New York corporation (“ TCS America ”) and Tata Consultancy Services Limited, a company established under the laws of the Republic of India (“ TCSL ”).  TCS America is a wholly owned subsidiary of TCSL.  TCSL and TCS America are collectively referred to hereinafter as “ TCS ”;

AND

Nielsen : The Nielsen Company (US), LLC (“ Nielsen ”), a Delaware limited liability company.  

TCS and Nielsen are sometimes referred to as a “ Party ” and collectively as “ Parties ”.

This Agreement amends and restates the Amended and Restated Master Services Agreement (the “ FARA MSA ”), dated as of October 1, 2007 (the “ FARA Effective Date ”), as amended and restated prior to the SARA Effective Date, which amended and restated the Master Services Agreement (the “ Original MSA ”), dated as of June 16, 2004 (the “ Original Effective Date ”), as amended from time to time prior to the FARA Effective Date, by and among TCS and Nielsen’s predecessors in interest.  The Parties had also entered into a Global Infrastructure Services Agreement (the “ GISA ”), which was amended and restated as of January 1, 2014, which shall be terminated as of the SARA Effective Date and whose scope shall be incorporated herein in accordance with Section 33.

PRELIMINARY STATEMENTS

The Parties have renegotiated certain of the terms, conditions, rights and obligations of the Parties in connection with the Services, the overall pricing of the Services and commitments to purchase a certain volume of Services during the Term, and wish to amend and restate the FARA MSA in its entirety in order to amend, supplement and consolidate in this Agreement all of the agreed terms, conditions rights and obligations of the Parties, including to:

(i) provide for Nielsen to receive a more favorable and competitive pricing structure for the Services;

(ii) provide for TCS to receive a minimum commitment from Nielsen on a ‘take or pay’ basis; and

(iii) provide for transition/transformation of the Services previously provided under the GISA and continuation of the Services provided under the SOWs in effect between the Parties from January 1, 2017 onwards that were executed or are under negotiations prior to the date of signature of this SARA (the “ SARA Execution Date ”), and such SOWs, when executed, shall be subject to this SARA.

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NOW, THEREFORE , in consideration of the mutual promises and covenants contained herein, and of other good and valid consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties, intending to be legally bound, hereby agree as follows:

Section 1. OBJECTIVES, OVERVIEW OF SERVICES AND DEFINITIONS

1.1 Goals and Objectives

The Parties acknowledge and agree that the specific goals and objectives of the Parties in entering into this Agreement are to:

(a) Successfully build and operate a high-performing integrated global (outsourced/Off-Shore) IT and BPO delivery capability for Nielsen;

(b) Generate one-time and on-going committed cost reductions for each in-scope outsourced/Off-Shored IT and business activity by utilizing the appropriate low cost qualified resources and Off-Shore infrastructure;

(c) Improve the quality of deliverables from IT and business operations;

(d) Embed a defined and demonstrated process improvement capability and commitment to address cycle time, quality and cost objectives and to increase repeatability and predictability for Nielsen;

(e) Operate as a seamless, value-added extension of the current IT and business operations organization;

(f) Enable scalable IT and business operations capacity;

(g) Provide for active, ongoing management and evaluation of the relationship to ensure it anticipates and supports the changing business environment;

(h) Support Nielsen’s status as a world class information services company;

(i) Leverage economies of scale afforded by IT and business processing service providers;

(j) Provide for a pool of experienced, high-quality TCS Personnel that will be dedicated to the Nielsen account throughout the Term of this Agreement;

(k) Minimize disruptions to the existing IT and business operations as well as internal and external customers (through transition and beyond);

(l) Minimize negative impact on Nielsen Personnel;

(m) Establish and maintain a stable, highly cooperative and long term business relationship with Nielsen Personnel at all levels;

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(n) Help establish a proven framework for cost effectively providing outsourcing and offshoring services in other information technology and business operation areas with Nielsen as the needs arise; and

(o) Support Nielsen’s efforts to integrate and consolidate its operational entities.  

1.2 Interpretation

The provisions of Section 1.1 are intended to be a general introduction to this Agreement and are not intended to expand the scope of the Parties’ obligations or alter the plain meaning of this Agreement’s terms and conditions, as provided in the other sections of this Agreement.  However, to the extent the terms and conditions of this Agreement are unclear or ambiguous, such terms and conditions are to be construed to be consistent and in agreement with the background and objectives provided in this Section 1.

1.3 Overview of Services

TCS shall, in accordance with the provisions of this Agreement, perform the professional services relating to Information Technology (including AD&M and infrastructure) Services, BPO Services, Client Service Knowledge Process Outsourcing Services (“ KPO ”), AAC Analytics Services, Financial Planning and Analytics Services (in each case as they may evolve, be supplemented, enhanced, modified, or replaced in accordance with the procedure established in this Agreement and/or applicable Statements of Work).  Schedule A describes the general scope of each of the categories of Services contemplated by this Agreement.  Particular Services will be described in Statements of Work pursuant to this Agreement.  Each SOW shall be substantially in the form of Exhibit A-2, A-3, A-4, A-5, A-6, A-7, or A-8, as applicable, to Schedule A.  Each SOW shall be effective, incorporated into, and subject to this Agreement when executed in accordance with the procedures provided in Section 3.5(a).  The provisions of this Agreement will be applicable and extendable throughout Nielsen and its Affiliates (including acquisitions).  

(a) Information Technology Services .  Nielsen desires that certain information technology (“ IT ”) services previously performed and managed by or for Nielsen or Nielsen Affiliates, and certain applications Software development services and maintenance and certain other additional information technology services, as each is described in this Agreement, including the SOWs and Schedules, be performed and managed by TCS.  TCS shall have carefully reviewed Nielsen’s requirements and shall have performed all due diligence it deems necessary prior to execution of each SOW; or

(b) Business Processing Services .  Nielsen desires that certain BPO services previously performed and managed by or for Nielsen or Nielsen Affiliates, as each is described in this Agreement, including the SOWs and Schedules, be performed and managed by TCS.  TCS shall have carefully reviewed Nielsen’s requirements and shall have performed all due diligence it deems necessary prior to execution of each SOW.

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1.4 Inclusion of Affiliates

(a) A reference to Nielsen shall include Affiliates of Nielsen (and any assignees of Nielsen and Nielsen Affiliates as designated by Nielsen) in accordance with the following:  (i) a reference includes Affiliates of Nielsen where expressly so provided; (ii) references to Nielsen in the following definitions include Affiliates of Nielsen (unless expressly provided to the contrary):  Nielsen Data, Nielsen Information, and Nielsen Software; (iii) references to sale, assignment, grant of license or the like by Nielsen means Nielsen will perform the act for itself or cause Affiliates of Nielsen to perform the act themselves; (iv) references to assets being in the name of Nielsen include Affiliates of Nielsen; and (v) references to the business, operations, policies, procedures and the like of Nielsen include Affiliates of Nielsen to the extent Affiliates are receiving the Services.  Subject to the foregoing, references to Nielsen shall include Affiliates of Nielsen as Nielsen reasonably designates.

(b) A reference to TCS shall include Affiliates of TCS in accordance with the following:  (i) A reference includes Affiliates of TCS where expressly so provided; (ii) references to TCS in the following definitions include Affiliates of TCS (unless expressly provided to the contrary):  TCS Data, TCS Information, and TCS Software; (iii) references to sale, assignment, grant of license or the like by TCS means TCS will perform the act for itself or cause Affiliates of TCS to perform the act themselves; references to assets being in the name of TCS include Affiliates of TCS; and (iv) where Services are to be provided outside of the United States and TCS operates in the relevant country through a Majority Owned Affiliate, with respect to the provision of Service in that country references to TCS shall include such Majority Owned Affiliate.  Subject to the foregoing, references to TCS shall include Affiliates of TCS as TCS reasonably designates.

(c) In all cases where the reference to Nielsen includes an Affiliate of Nielsen, Nielsen shall cause the applicable Affiliate of Nielsen to perform the applicable obligations of Nielsen under this Agreement, and Nielsen shall itself perform such obligations on behalf of such Affiliate of Nielsen if the applicable Affiliate of Nielsen fails to observe and perform such obligations.  

(d) In all cases where the reference to TCS includes an Affiliate of TCS, TCS shall cause the applicable Affiliate of TCS to perform the applicable obligations of TCS under this Agreement, and TCS shall itself perform such obligations on behalf of such Affiliate of TCS if the applicable Affiliate of TCS fails to observe and perform such obligations.

1.5 Definitions

The capitalized terms used in this Agreement shall have the meanings specified where they are used or in this Section 1.5.

(a) AAC Analytics Services ” has the meaning provided in Schedule A.  

(b) Actual Off-Shore Leverage Percentage ” has the meaning provided in Section 3.2(b).

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(c) Affiliate ” means with respect to any entity, any other entity Controlling, Controlled by, or under common Control with, such entity at the time in question.  If Nielsen divests a business (regardless of the form of transaction, including asset sales, stock sales, or otherwise) and this Agreement permits Nielsen to have such divested business continue to acquire Services hereunder such divested business shall continue to be deemed an Affiliate so long as such right remains.

(d) Agent ” means a person or entity, including a subcontractor, authorized to act for a Party.

(e) Agreement ” means this Second Amended and Restated Master Services Agreement and all exhibits, Schedules and appendices attached hereto.

(f) Annual Commitment Amount ” (or “ ACA ”) has the meaning provided in Section 1 of Schedule C.

(g) Application ” means a cohesive collection of automated procedures and data supporting a business objective.  It consists of one or more components, modules, subsystems and Software.  

(h) Applications Development and Maintenance ” or “ AD&M ” means Services related to the design, creation, development, coding, testing and implementation (development) or the maintenance, correction, support and enhancement (maintenance) of Applications.

(i) Approved Subcontractor ” has the meaning provided in Section 10.11.

(j) Assigned Agreements ” means Third Party Contracts which are assigned to TCS and which are either listed in Schedule I or in an SOW.

(k) Assignment Agreement ” means the instrument by which a Third Party Contract is assigned from Nielsen to TCS.  

(l) Attachment ” means any exhibit, appendix, and other detailed information accompanying a Schedule to this Agreement, SOW or other contractual document agreed to by the Parties.

(m) Bankruptcy Code ” has the meaning provided in Section 14.17.  

(n) Baseline Service Charges ” means the forecasted monthly fee for providing the Resource Baselines for the Term, covering the provision of the Services on each applicable SOW for the applicable month as provided in Section 19.2.  

(o) BCP and DRP Requirements has the meaning provided in Section 17.1 and Schedule N, and in general terms means the in-scope outsourced function’s specific plans and activities of Nielsen and/or TCS that are intended to enable continued business operation in

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the event of any unforeseen interruption.  (For example, plans and activities to move a department or business unit to a new location in the event of a business disruption).  

(p) BPO ” means any business process operations Nielsen elects to outsource to TCS under this Agreement (including reporting services, Nielsen Client Helpline, and support services relating to human resources and finance and accounting).  

(q) Business Day ” means every day Monday through Friday other than those holidays (such holidays not to exceed fifteen (15) per calendar year) when Nielsen’s corporate headquarters is not scheduled to be open for business.  References in this Agreement to “days” that do not specifically refer to Business Days are references to calendar days and, unless otherwise provided, a period of more than seven (7) days that expires on a day other than a Business Day shall be automatically extended to the next following Business Day.

(r) Calendar Year ” shall have its ordinary meaning, the year starting January 1 and ending December 31.

(s) Canadian Privacy Legislation ” shall mean the Personal Information Protection and Electronics Documents Act, S.C.  2001, c-5, and any analogous provincial laws, including the Act Respecting the Protection of Personal Information in the Private Sector, R.S.  C.  P-39.1, the Personal Information Protection Act, S.B.C.  2003, c-63, the Personal Information Protection Act, R.S.A., c.  P-65, and any similar legislation applicable in Canada.

(t) Change Control Procedure ” means a process defined by written change control procedures used by the Parties through which requested or suggested changes to Services or this Agreement are controlled, as provided in Section 13.2.  

(u) Change Orders ” means mutually agreed changes to SOWs documented and signed by the Parties in accordance with the Change Control Procedure.  

(v) Charges ” means collectively all fees, costs and other charges charged to Nielsen under this Agreement for Services.

(w) Claim ” means an allegation of breach, failure, non-performance or any similar allegation, which, if proven, would lead to Losses for the Party against which the Claim is asserted.  

(x) Client Service Knowledge Process Outsourcing Services ” (or “ KPO ”) has the meaning provided in Schedule A.  

(y) CBA ” has the meaning provided in Section 22.7.  

(z) Commercially Reasonable Efforts ” means taking such steps and performing in such a manner as a well managed business would undertake having regard to reasonableness and cost, where such business was acting in a determined, prudent and reasonable manner to achieve a particular desired result for its own benefit.  

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(aa) Confidential Information ” has the meaning provided in Section 25.1.

(bb) Contract Year ” means each calendar year during the Term.  With respect to any SOW, a Contract Year means a period commencing on the Services Commencement Date or an anniversary thereof and ending on the date one (1) year thereafter (or, if earlier, on the last day of the SOW Term).  If any Contract Year for this Agreement or for any SOW is less than twelve (12) months, the rights and obligations under this Agreement that are calculated on a Contract Year basis will be proportionately adjusted for such shorter period.  

(cc) Control ” and its derivatives means possessing, directly or indirectly, the power to direct or cause the direction of the management, policies and operations of an entity, whether through ownership of voting securities, by contract, or otherwise.  

(dd) Controlled Subsidiary ” means any entity of which TCSL possesses Control, provided that so long as TCSL is a public company, such control shall be determined solely by reference to TCSL’s direct or indirect ownership of the equity in such entity, disregarding the ownership of any other entity (such as Tata Sons Ltd) which itself Controls TCSL.

(ee) Critical Service Levels ” has the meaning provided in Section 1(c) of Schedule B.  

(ff) Critical Services ” means those Services that are mission critical or necessary for Nielsen or an Affiliate to conduct their business.

(gg) Data ” means numbers, characters, images, or other Nielsen information recorded in a form that can be input into a CPU or processor, stored and processed there, or transmitted on some digital or analog channel.

(hh) Data Privacy Rules ” has the meaning provided in Section 14A.1(a)(i).

(ii) Deliverable(s) ” means each deliverable (including Software, documents and an item or work product resulting from performance of an activity) identified in either this Agreement or a Statement of Work, and any other deliverable agreed upon by the Parties in writing, including all Software, Documentation, goods, services and materials to be provided by TCS pursuant to this Agreement or any Statement of Work.  

(jj) Delivery Unit ” has the meaning provided in Section 1(b) of Schedule B.

(kk) Designated Representatives ” has the meaning provided in Section 27.1.  

(ll) Developed Software ” means any Software, modifications or enhancements developed pursuant to this Agreement by or among TCS, TCS Agents, and Nielsen.  

(mm) Disabling Code ” has the meaning provided in Section 26.1(j).

(nn) Dispute ” has the meaning provided in Section 27.1.

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(oo) Dispute Resolution Process ” means the methods for resolving disagreements provided in Section 27.  

(pp) Documentation ” means the user manuals and any other completed (as opposed to works in progress) materials in any form or medium related to the Services provided by TCS to Nielsen as required by this Agreement or, provided by Nielsen to TCS (to the extent such materials exist, Nielsen is aware of the existence, Nielsen has reasonable access to the materials and Nielsen has the legal right to access and provide such materials to TCS).

(qq) Domain Expert ” has the meaning provided in Section 10.5.

(rr) Engagement Model ” means the delivery model for providing a particular set of Services, as provided in Section 5 of Schedule A.  

(ss) EU Data Protection Directive ” or “ Directive ” has the meaning provided in Section 14A.1(a)(i).

(tt) EU Model Contract ” has the meaning provided in Section 14A.2(a)(i).

(uu) EU Privacy Laws ” has the meaning provided in Section 14A.1(a)(i).  

(vv) Executive Steering Committee ” has the meaning provided in Section 10.10.  

(ww) Extension Period(s) ” has the meaning provided in Section 2.2(b).  

(xx) FARA Effective Date ” has the meaning provided in the recitals.

(yy) FARA MSA ” has the meaning provided in the recitals.

(zz) Fidelity Bond ” has the meaning provided in Section 32.4.

(aaa) Financial Planning and Analytics Services ” has the meaning provided in Schedule A.  

(bbb) Fixed Price ” means Services that will be performed for a single Charge which shall be provided in the relevant SOW, and which shall be not subject to time and materials Charges or the Baseline Service Charges, but which may be subject to additional charges and credits based on Nielsen’s usage of non-personnel based resource units or changed pursuant to a Change Order.  

(ccc) Force Majeure Event ” has the meaning provided in Section 17.2.

(ddd) GISA ” has the meaning provided in the preamble.

(eee) GLB Act ” has the meaning provided in Section 14A.l(a)(i).

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(fff) Global Delivery Center ” has the meaning provided in Section 6.1(a).  

(ggg) Global Relationship Manager ” means the individual designated as the primary contact for the relevant Party under this Agreement as provided in Sections 10.6(a)(ii) and 12.3(c).  

(hhh) Governance Model ” has the meaning provided in Section 13.1 and Schedule J.

(iii) Grandfathered Domain Experts ” has the meaning provided in Section 10.5.

(jjj) Hardware ” means the computers and related equipment used in connection with the provision of the Services, including central processing units and other processors, servers, controllers, modems, communications and telecommunications equipment (voice, data and video), cables, storage devices, printers, terminals, other peripherals and input and output devices, and other tangible mechanical and electronic equipment intended for the processing, input, output, storage, manipulation, communication, transmission and retrieval of information and data.

(kkk) Historical Data ” has the meaning provided in Section 3.1(b) of Schedule B.

(lll) HIPAA ” has the meaning provided in Section 14A.1(a)(i).  

(mmm) Imputed Transition Completion Date ” has the meaning provided in Section 3.2(c).

(nnn) Initial Term ” has the meaning provided in Section 2.1.

(ooo) Insurance Claim ” has the meaning provided in Section 32.5(b)

(ppp) Insured Event ” has the meaning provided in Section 32.5(b).

(qqq) Intellectual Property Rights ” means, on a worldwide basis, any and all:  (i) rights associated with works of authorship and literary property, including copyrights, moral rights of an author of a copyrightable work (including any right to be identified as the author of the work or to object to derogatory treatment of the work), and mask-work rights; (ii) trademarks, service marks, logos, trade dress, trade names, whether or not registered, and the goodwill associated therewith; (iii) rights relating to know-how or trade secrets, including ideas, concepts, methods, techniques, inventions (whether or not developed or reduced to practice); (iv) patents, designs, algorithms and other industrial property rights; (v) rights in domain names, universal resource locator addresses, telephone numbers (including toll free numbers), and similar identifiers; (vi) other intellectual and industrial property rights of every kind and nature, however designated, whether arising by operation of law, contract, license or otherwise; and (vii) registrations, initial applications (including intent to use applications), renewals, extensions,

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continuations, divisions, or reissues thereof now or hereafter in force (including any rights in any of the foregoing).

(rrr) ISO 27002 ” means the set of standards for information security published by the International Organization for Standardization.

(sss) ISO 9001 ” means the set of standards for quality management systems published by the International Organization for Standardization.  

(ttt) IT ” means Information Technology.

(uuu) JAMS ” has the meaning provided in Section 27.2(b).

(vvv) Knowledge Transfer ” means the formal, systematic and comprehensive collection and documentation of the processes, activities, know-how, rules of thumb and related information used by TCS for the efficient, accurate and timely provision of the Services and the conveyance of such information in verbal and tangible form to Nielsen.

(www) Labor Dispute ” has the meaning provided in Section 22.7.

(xxx) Law ” means all national, common law, federal, state, provincial, regional, territorial and local laws, statutes, ordinances, regulations, rules, executive orders, supervisory requirements, directives, circulars, opinions, interpretive letters and other official releases of or by any government, or any authority, department or agency thereof.  References to any Law shall also mean references to such Law in changed or supplemented form or to a newly adopted law replacing such Law.  

(yyy) Local Agreement ” has the meaning provided in Section 20.1(a).  

(zzz) Losses ” means all losses, liabilities, damages and Claims, and all related costs and expenses (including reasonable legal fees and disbursements and costs and expenses of investigation and litigation, and costs of settlement, judgment, interest and penalties).

(aaaa) Majority Owned Affiliate ” means (i) in the case of Nielsen, an Affiliate whose Control is measured at greater than 50% (disregarding Control of any entity owning equity in The Nielsen Company B.V.) and (ii) in the case of TCS any Controlled Subsidiary.

(bbbb) Material Disruption ” has the meaning provided in Section 8.4.

(cccc) Milestone ” means a specific objective, delivery, task completion, goal or other item identified in the applicable Transition Plan or Project Plan, and which may have an associated completion date.  

(dddd) Minimum Commitment Amount ” or “ MCA ” has the meaning provided in Section 1 of Schedule C.

(eeee) MSCi Services ” has the meaning provided in Schedule A.  

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(ffff) Nielsen ” has the meaning provided in the recitals.

(gggg) Nielsen Clients ” means any or all of Nielsen’s or its Affiliates’ past, present or future customers and their Affiliates.

(hhhh) Nielsen Consents ” means all consents, licenses, permits, authorizations or approvals necessary to allow TCS and TCS Agents to perform the Services, including any necessary governmental, third party or other security clearances, and/or to access and/or to use any of the following that are used solely to provide the Services, Nielsen Data, Nielsen Information, Nielsen Non-Software Material, Nielsen Software, tools or any other material provided or permitted by Nielsen under this Agreement.  

(iiii) Nielsen Data ” means all Data and information submitted to TCS by Nielsen or obtained, developed or produced by TCS in connection with the Services, including information relating to Nielsen Clients, Nielsen employees, technology, operations, facilities, consumer markets, products, capacities, systems, procedures, security practices, research, development, business affairs and finances, ideas, concepts, innovations, inventions, designs, business methodologies, improvements, trade secrets, copyrightable subject matter and other proprietary information.

(jjjj) Nielsen Information ” means all information, including Nielsen Data, in any form, furnished or made available directly or indirectly to TCS by Nielsen or otherwise obtained by TCS from Nielsen.

(kkkk) Nielsen Non-Software Materials ” has the meaning provided in Section 14.8.

(llll) Nielsen Personal Data ” has the meaning provided in Section 14A.2(a)(ii).

(mmmm) Nielsen Personnel ” means employees of Nielsen and its Affiliates.  

(nnnn) Nielsen Policies and Standards ” has the meaning provided in Section 5.6(b)(i).

(oooo) Nielsen Preemption Right Employee ” shall have the meaning provided in Schedule E.  

(pppp) Nielsen Regulatory Requirements ” means the laws, rules and regulations to which Nielsen is required to submit on an international, Federal, state and local level.

(qqqq) Nielsen Satisfaction Surveys ” means the surveys performed by TCS as provided in Section 8.10.  

(rrrr) Nielsen Software ” means the systems Software and applications Software owned or licensed by Nielsen that are used to provide the Services.  

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(ssss) Nielsen Standards ” means those information management, technical architecture, security and product rules and standards provided in Schedule G.

(tttt) Nielsen Third Party Software ” has the meaning provided in Section 14.15.  

(uuuu) Non-Compliant Business ” has the meaning provided in Section 9.1(a).  

(vvvv) Non-Managed Service Engagement Model ” is defined in Section 5.1 of Schedule A.

(wwww) Non-Software Materials ” has the meaning provided in Section 14.8.  

(xxxx) Notice ” has the meaning provided in Section 34.2.

(yyyy) Notice of Election ” has the meaning provided in Section 31.5.

(zzzz) OFAC ” has the meaning provided in Section 10.16(b)(ii).  

(aaaaa) Off-Shore ” has the meaning provided in Section 3.2.  

(bbbbb) Off-Shore Leverage Percentages ” has the meaning provided in Section 3.2.  

(ccccc) Original Effective Date ” has the meaning provided in the recitals.

(ddddd) Original MSA ” has the meaning provided in the recitals.

(eeeee) Other Service Location ” means a TCS site from which Services are provided other than the Global Delivery Center(s) specified in Section 6.

(fffff) Party ” and “ Parties ” have the meaning provided in the recitals.  

(ggggg) Pass-Through Expenses ” means any expense for which TCS will have management and administrative responsibility, including administrative costs for negotiation and communication with other third parties, as well as actual costs incurred by TCS in connection with receiving approval for payment, but which Nielsen agrees to pay directly to a third party or parties or reimburses TCS.

(hhhhh) Permits ” has the meaning provided in Section 34.13.

(iiiii) Personally Identifiable Information ” means any information that relates to a specific, identifiable individual, and any information that otherwise is defined as "personal information" or "personal data" (or an equivalent term) under Laws regarding personal data privacy and data protection (including the EU Data Protection Directive), regardless of whether such Laws apply to such information.  

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(jjjjj) Procedures Manual ” means an operating document relating to this Agreement produced in accordance with Section 13.3.  

(kkkkk) Process Norms ” means the procedures, methods and business processes designated in an SOW or if not specified in the relevant SOW those employed by a well-managed commercial enterprise providing services similar to the Services.  

(lllll) Project Manager ” means the individual with primary responsibility for the execution, oversight and management of SOWs, as provided in Sections 10.7 and 12.3(b).  

(mmmmm) Project ” means any discrete component of work under an SOW.  

(nnnnn) Qualified Contractor ” has the meaning provided in Section 14.16.

(ooooo) Rate ” means the hourly billing amount for a Resource as provided on the Rate Card in Schedule C.  

(ppppp) Rate Card ” means the Rates identified for each type of Resource for each year of this Agreement, as provided in Schedule C.  

(qqqqq) Reports ” has the meaning provided in Section 5.7(a).

(rrrrr) Renewal Term ” has the meaning provided in Section 2.2(a).

(sssss) Required Consent ” means such Nielsen Consents or TCS Consents as may be required for the assignment to TCS or Nielsen, or the grant to TCS or Nielsen of rights of access or use, of resources (i.e., Hardware or Software) otherwise provided for in this Agreement or a Statement of Work.

(ttttt) Required Registrations ” has the meaning provided in Section 26.1(h)(vii).  

(uuuuu) Residual Knowledge ” has the meaning provided in Section 14.11.

(vvvvv) Resource ” means TCS Personnel assigned to the Nielsen account on a full-time basis.

(wwwww) Restricted Business ” means the lines of business engaged in by Nielsen and its Affiliates as described in Section 3 of Schedule M.  If Nielsen and its Affiliates cease to be engaged in any such line of business (unless at the time TCS is engaged in such line of business in violation of the provisions of Section 9.1(a)) the divested or discontinued business shall no longer be deemed a Restricted Business.  If Nielsen and its Affiliates enter into a new line of business or expand a line of business that was not previously sufficiently material enough to be described in Nielsen’s parent company’s securities filings (and TCS or a TCS Controlled Subsidiary is not then currently engaged in such a line of business) if requested by Nielsen, TCS shall not unreasonably refuse to consent to expanding the definition of Restricted Business to cover such new or expanded line of business.  Any modification to Section 3 of Schedule M shall

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require mutual written consent of the Parties approved by their respective Chief Legal Officer or General Counsel.  

(xxxxx) Retained Agreements ” means the third party agreements for which Nielsen retains financial responsibility, as provided in Schedule I.

(yyyyy) Retained Agreement Invoices ” means any invoices submitted by third parties in connection with the Retained Agreements.

(zzzzz) Robotics Engine ” has the meaning provided in Section 14.16.

(aaaaaa) SARA Effective Date ” has the meaning provided in the recitals.

(bbbbbb) SARA Execution Date ” has the meaning provided in the Preliminary Statements.

(cccccc) Scope Changes ” means any change to a previously executed SOW.  

(dddddd) Service Level ” means individually and collectively, TCS performance standards for the Services agreed by the Parties in accordance with the provisions of Schedule B and its applicable Attachments.  

(eeeeee) Service Location ” means any site from which the Services are delivered.

(ffffff) Service Taxes ” means all value-added (VAT), services, consumption, sales, use, excise, and other similar taxes that are assessed against either Party on the provision of the Services as a whole, or on any particular Service received by Nielsen or its Affiliates from TCS, excluding taxes levied on Nielsen’s net income, as provided in Section 23.1(c).

(gggggg) Services ” has the meaning provided in Section 3, as further defined in Schedule A or as otherwise agreed by the Parties from time to time pursuant to an SOW hereunder, collectively including TCS services, functions and responsibilities for both Off-Shore services and on-site services as described in this Agreement as they may be supplemented, enhanced, modified or replaced during the Term in accordance with this Agreement.

(hhhhhh) Services Commencement Date ” means the date provided in the applicable SOW and associated SOW Transition Plan as the date on which TCS will start providing Services under such SOW.  Subject to the terms of Schedule B, and except as expressly stated in an SOW, on the Services Commencement Date:

(i) TCS assumes full operational responsibility for the IT or BPO services that are the subject of the applicable SOW; and

(ii) all Critical Service Levels and other performance metrics and obligations of TCS provided in this Agreement and such SOW become fully effective and enforceable.

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(iiiiii) Shared Environment ” has the meaning provided in Section 5.6(d).  

(jjjjjj) Software ” means computer programs which perform specific functions (applications software) or programs used to run computers or networks and develop and run applications software (system software).  

(kkkkkk) SSAE 18 Audit ” has the meaning provided in Section 24.5(a).  

(llllll) SSAE 18 Report ” has the meaning provided in Section 24.5(b).

(mmmmmm) Statement of Work ” or “ SOW ” means the documents that describe the scope and requirements of the particular Project or set of Services that are to be provided by TCS under this Agreement as provided in Section 3.5.  Statements of Work existing as of the SARA Effective Date are referred to as “ Pre-Existing SOWs ”.  Pre-Existing SOWs and SOWs executed contemporaneously with the execution and delivery of the SARA are referred to as “ Initial SOWs ”.  SOWs executed after the date of execution of the SARA are referred to as “ Follow-On SOWs ”.  

(nnnnnn) SOW Effective Date ” means the effective date of an SOW, as provided in that SOW.  SOWs executed as part of the process of replacing Pre-Existing SOWs shall have an SOW Effective Date as mentioned therein.

(oooooo) Systems ” means Software and Hardware, collectively.  

(pppppp) Target Off-Shore Leverage Percentage ” has the meaning provided in Section 3.2(b).

(qqqqqq) TCS ” has the meaning provided in the recitals.

(rrrrrr) TCS America ” has the meaning provided in the recitals.

(ssssss) TCS Background Technology ” means any formulae, algorithms, processes, process improvements, methodology, procedures, ideas, concepts, research, inventions (whether or not patentable or reduced to practice), know-how, and all records thereof, including documentation, design documents and analyses, studies, plans, flow charts, reports and drawings, and all Intellectual Property Rights subsisting in each of the foregoing developed or acquired by TCS or its affiliates prior to the Original Effective Date or completely independent of its engagement with Nielsen under the Original MSA, the FARA MSA, or this Agreement and which TCS may use in providing the Services.  

(tttttt) TCS Consents ” means all consents, licenses, permits, authorizations or approvals necessary to allow TCS and TCS Agents to:

(i) use any:

(A) TCS Software, including any Third Party Software which is TCS Software;

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(B) any assets owned or leased by TCS or TCS Agents; and

(C) any third party services retained by TCS to provide the Services during the Term and during any Termination/Expiration Assistance Period; and

(ii) assign to Nielsen the Developed Software and the Work Product.

(uuuuuu) TCSL ” has the meaning provided in the recitals.  

(vvvvvv) TCS Group ” has the meaning provided in Section 10.11.  

(wwwwww) TCS Managers ” has the meaning provided in Section 10.6.

(xxxxxx) TCS Non-Software Materials ” has the meaning provided in Section 14.8.

(yyyyyy) TCS Personnel ” means any individual employed or engaged by TCS, TCS Group, or Approved Subcontractors.  

(zzzzzz) TCS Productivity Tools ” means the TCS Software designated as TCS Productivity Tools in Schedule K and used to create efficiencies and reduce the work effort required to provide the Services.  

(aaaaaaa) TCS Project Tools ” means the TCS Software designated as TCS Project Tools in Schedule K and used to manage the workflow, inspection, quality and related aspects of the Services.

(bbbbbbb) TCS Software ” means all Applications Software (including applications such as TCS Productivity Tools and TCS Project Tools) and Systems Software and any related documentation and other related materials owned or licensed by TCS that are used to provide the Services.  Schedule K provides an initial list of TCS Software.

(ccccccc) TCS Third Party Software ” means Third Party Software licensed by TCS.

(ddddddd) Term ” has the meaning provided in Section 2.1.

(eeeeeee) Termination-Expiration Assistance ” has the meaning provided in Section 29.1.

(fffffff) Termination-Expiration Assistance Period ” has the meaning provided in Section 29.1.

(ggggggg) Third Party Services ” means services similar to the Services performed by Third Parties.  

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(hhhhhhh) Third Party Software ” means any Software used to provide the Services that is provided under license to TCS or Nielsen by a third party, and includes any related ongoing services (e.g., maintenance and support services, upgrades, subscription services) provided by third parties.

(iiiiiii) Tier One Restricted Company ” means any entity designated as such in Section 1 of Schedule M and any Affiliate of such entity engaged in the Restricted Business and bearing indicative portion of its parent’s name described in Section 1 of Schedule M or using such parent’s trademark.

(jjjjjjj) Tier Two Restricted Company ” means any entity designated as such in Section 2 of Schedule M and any Affiliate of such entity engaged in the Restricted Business and bearing indicative portion of its parent’s name described in Section 2 of Schedule M or using such parent’s trademark.

(kkkkkkk) Time and Materials ” or “ T&M ” means Services that will be performed for Charges based on the time and materials required to provide the Services.  T&M Services may be subject to the Baseline Service Charge or invoiced on the basis of actual efforts as provided in Section 19.2(a).  

(lllllll) Transition ” has the meaning provided in Section 4.  

(mmmmmmm) Transition Acceptance Testing Plan ” has the meaning provided in Section 4.5.

(nnnnnnn) Transition Completion Date ” has the meaning provided in Section 4.6.

(ooooooo) Transition Manager ” means an individual designated by either Party to oversee a Transition.  

(ppppppp) Transition Milestones ” has the meaning provided in the applicable Statement of Work.  

(qqqqqqq) Transition Plan ” has the meaning provided in Section 4.1.

(rrrrrrr) Transition Services ” has the meaning provided in Section 4.2.

(sssssss) Transition Schedule ” has the meaning provided in Section 4.1.

(ttttttt) User ” means Nielsen, Nielsen Clients and/or Nielsen Agents who Nielsen desires to use the Services provided by TCS under this Agreement in the performance of their duties on behalf of Nielsen or in connection with their relationship with Nielsen and who are authorized and enabled (e.g., valid user ID) by Nielsen to access and utilize the Services and have been identified by Nielsen to TCS, and any other individual or enterprise who is an approved person or customer to receive or use the Services provided by TCS.

(uuuuuuu) Virus ” means:

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(i) program code, programming instruction or set of instructions intentionally constructed with the ability to damage, interfere with or otherwise adversely affect computer programs, data files or operations, including keystroke programs; or

(ii) other code typically designated to be a virus.

1.6 Interpretation

(a) Terms other than those defined within this Agreement shall be given their plain English meaning, and those terms, acronyms and phrases known in the IT and BPO industries (or used in the business areas related to the Services involved) shall be interpreted in accordance with their generally known meanings.  Unless the context otherwise requires, words importing the singular include the plural and vice-versa, and words importing gender include both genders.  Unless the context otherwise requires to “persons” includes individual natural persons and juridical legal entities.  

(b) Where there is similar, but not identical, construction of phrases, sentences, or clauses of this Agreement no implication is made that a “negative pregnant” is intended and they shall each be construed separately, in accordance with their plain meaning.

(c) The words “ include ”, “ includes ”, “ including ”, and “ e.g. ” when following a general statement or term, are not to be construed as limiting the general statement or term to any specific item or matter provided or to similar items or matters, but rather as permitting the general statement or term to refer also to all other items or matters that could reasonably fall within its broadest scope.

(d) The word “ may ” (unless followed by “ not ”) shall be construed as meaning “shall have the right, but not the obligation, to”.

(e) The phrase “ provided in ” means the particular things or items listed in, described in, provided for or as provided in the referenced document, Section or article.  

Section 2. TERM

2.1 Term

Unless terminated earlier pursuant to the provisions of this Agreement, the term of this Agreement shall begin on the Original Effective Date and shall expire on December 31, 2025 (the “ Initial Term ”, as it may be extended pursuant to Section 2.2, the “ Term ”).  Notwithstanding the termination or expiration of the Term, any SOWs executed during the Term that are incomplete upon such termination or expiration shall, at Nielsen’s option, continue until performance under such SOWs is completed or terminated in accordance with the provisions of Section 28 of this Agreement.  The Charges for continued Services under any surviving SOWs on or after the expiration date of the Term, if applicable, shall be as mutually agreed by the Parties prior to the end of the Term.  

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2.2 Renewal Term; Extension Periods

(a) If Nielsen desires that this Agreement renew at the end of the Initial Term, Nielsen shall provide TCS with written notice of Nielsen’s intention to renew, such notice to be provided prior to the end of 2023.  The Parties shall negotiate in good faith the terms and conditions applicable to such renewal period (“ Renewal Term ”).  If no agreement on a Renewal Term is reached by the Parties by the end of 2024, Nielsen may request Termination-Expiration Assistance Services and TCS shall be obligated to provide such Services in accordance with Section 29 of this Agreement.

(b) In addition to Nielsen’s rights pursuant to Section 2.2(a), Nielsen may elect to extend the Term of this Agreement three (3) times for up to one (1) year (as designated by Nielsen) (“ Extension Period(s) ”) provided that Nielsen provides TCS at least six (6) months prior written notice.  The Charges for Extension Periods shall be as provided in Section 2 of Schedule C to this Agreement.

2.3 Request to Review Terms

From September 1, 2023 through December 31, 2023, either Party may submit in writing to the other Party a request to review and revise one or more specific terms and conditions of the Agreement.  Upon receipt of such request, the Parties may, without being obligated to do so, enter into discussions regarding appropriate modifications to the terms.  

Section 3. SERVICES

3.1 Scope of Services

Commencing as of the Services Commencement Date, TCS shall perform the Services for Nielsen and Nielsen Affiliates identified in the applicable SOW in accordance with the terms of this Agreement, as such Services may evolve during the Term or be supplemented, enhanced, modified or replaced.  

The Services to be provided by TCS hereunder include:

(a) the services described in this Agreement, including Schedule A to this Agreement or an SOW as described in Section 3.5 to this Agreement

(b) any services, functions or responsibilities not specifically described in this Agreement or an SOW but which are:

(i) an inherent, necessary or customary part of the Services, or

(ii) are required for proper performance or provision of the Services in accordance with the preceding Section 3.1(a) shall be deemed to be included within the scope of the Services to be delivered for the Charges, as if such services, functions or responsibilities were specifically described in this Agreement;

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(c) the services, functions and responsibilities per formed in the twelve (12) months prior to the SOW Effective Date of the Initial SOWs (and, if so specified in a Follow-On SOW, prior to its SOW Effective Date) by the employees and contractors of Nielsen with respect to the Services included in the applicable SOWs even if the service, function or responsibility is not specifically described in this Agreement; and

(d) all services within the scope of this Agreement which TCS is already providing to Nielsen under Pre-Existing SOWs.  

3.2 Off-Shore Services

(a) For the purposes of this Agreement, “ Off-Shore ” shall mean any facility designated, owned or leased by TCS in India and any other location outside the continental United States that is proposed by either Party and approved in writing by both Parties.  The initial agreed upon Service Locations are provided in Schedule F, which may be amended from time to time during the Term by the Parties.

(b) The Target Off-Shore Leverage Percentages are provided in Exhibit C-1 to Schedule C.  The Off-Shore Leverage Percentages for each Engagement Model shall be calculated as per the formula mentioned in Exhibit C-1 to Schedule C.

(c) If the Target Off-Shore Leverage Percentages for the given Engagement Model falls beyond (i.e., either above or below) the Leverage Threshold (as provided in Exhibit C-1 to Schedule C) for **

3.3 Services Performed by Nielsen or Third Parties

(a) Notwithstanding any request made to TCS by Nielsen pursuant to Section 3.4(a), but without in any way limiting Nielsen’s obligations and commitments under this Agreement (including pursuant to Sections 1 and 2 of Schedule C), Nielsen shall have t the right to perform itself or contract with a third party to perform any services similar to the Services.  If Nielsen contracts with a third party to perform any services which would be Services if provided hereunder, TCS shall reasonably cooperate in good faith with Nielsen and any such third party, including:

(i) providing in writing, applicable requirements, standards and policies for the Services including all information required so that any enhancements or developments of such third party may be operated by TCS;

(ii) subject to compliance with TCS’ reasonable site and secbefurity rules, allowing reasonable access to the facilities being used by TCS to provide the Services as reasonably necessary for Nielsen or a third party to visit in connection with performing its work (where necessary and appropriate, with escort by TCS Personnel and subject to execution of confidentiality agreement by the applicable third party); and

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(iii) allowing access to the Hardware and Software (to the extent permitted under any underlying agreements with unaffiliated third parties), and making available such information regarding such Hardware and Software as reasonably necessary for Nielsen or a third party to perform its work (where necessary and appropriate, with escort by TCS Personnel and subject to execution of confidentiality agreement by applicable third party).  

3.4 Acquisition, Divestiture and Alliance Services

TCS shall provide the following Services related to businesses acquired or divested by Nielsen (regardless of the legal form of such transactions), such Services to be chargeable:  

(a) Acquisition, Alliance and Other Transaction Support .  With respect to potential acquisitions, joint ventures, strategic alliances and other similar transactions contemplated or to be entered into by Nielsen, upon Nielsen’s request, TCS will provide support as requested by Nielsen (including assessments of the current technology environments to be acquired, used or combined, potential integration approaches, and the potential net economic impact of the acquisition in connection with the Services) as reasonably necessary to assist Nielsen’s assessment of the portion of the transaction to which the Services will relate.  Such support will be provided within the timeframe reasonably requested by Nielsen or as required by the timing of the transaction.  

(b) Migration of Systems and Business Processes .  As requested by Nielsen and as they relate to the Services, TCS will migrate business processes, the systems, applications and data of the counterparty entity to the Nielsen services support environment.

(c) On-site Support .  As requested by Nielsen, TCS will provide personnel to staff vacancies and to provide management for the business process operations and information technology functions needed to support an acquisition, joint venture, strategic alliance, or other similar transaction, including on-site support at the location of the acquired entity.

(d) Divestitures .  From time to time, Nielsen may divest businesses, whether standalone units or product lines (regardless of the form of transaction), who at the time of such divestiture are receiving the Services.  In such cases, if requested by Nielsen and (as between Nielsen and TCS) at Nielsen’s expense TCS will provide Services to Nielsen, the divested business unit or product line and/or the acquirer at the then current Rates and Nielsen shall retain financial responsibility for such Services, the Charges for which shall be counted for purposes of the ACA and the MCA.

(e) Parties To SOWs .  SOWs may be executed by Nielsen Affiliates and (for Services to be received outside of the United States) by TCS’ Controlled Subsidiaries.  Provided that execution of the SOW has been approved by the Nielsen Global Relationship Manager as indicated on such SOW, Nielsen shall remain secondarily liable for payment of the Charges under such SOW if the party thereto fails to pay the amount in a timely manner.  TCS shall be secondarily liable for performance of each SOW to which any of its Affiliates is a party.  TCS shall not be obligated to execute such SOW with Nielsen Affiliates or provide Services to any such Nielsen Affiliates outside the United States if TCS requests approval of the SOW by the Nielsen Global Relationship Manager and the Nielsen Global Relationship Manager declines such approval.  

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3.5 Statemen ts of Work

(a) The Services that Nielsen will obtain under this Agreement will be provided pursuant to separate SOWs issued under this Agreement.  Each SOW, as described further in Schedule A, will:

(i) be subject to the terms of, and become part of, this Agreement;

(ii) describe the Services covered by the SOW;

(iii) detail the maximum number of TCS Personnel Nielsen will be billed for under a T&M SOW;

(iv) to the extent not already addressed in this Agreement, contain provisions governing the terms for performance of the relevant Services including payment provisions, applicable Service Levels and performance requirements, and other provisions that are specific to such SOW; and

(v) include, if applicable, an SOW Transition Plan in the form provided in Exhibit A-10 to Schedule A.

(b) Agreement Modification .  SOWs shall not be used to amend the terms and conditions of this Agreement.  Any SOW that modifies, or purports to modify, the terms and conditions of this Agreement or Nielsen’s rights or responsibilities thereunder shall be subject to the review and approval of Nielsen’s legal department and Nielsen’s Vendor Management Organization as well as TCS’ legal and finance department.

(c) New SOWs; Amendments to SOWs .  The process to be followed with respect to new SOWs and amendments to existing SOWs requested by Nielsen is described in Schedule A.  Either party may propose an SOW and amendments to existing SOWs, but Nielsen shall have the sole right to accept or reject any such proposal made by TCS.  Failure of the Parties to reach agreement on an SOW or an amendment to an SOW shall be subject to Section1 of Schedule C and Section 28.3(i) of this Agreement.

3.6 Additional Work, Reprioritization and Adjustments to Schedules or Service Levels

The Nielsen Global Relationship Manager or his or her designee may identify new or additional work activities to be performed by TCS Personnel or reprioritize or reset the schedule for existing work activities or Services to be performed by TCS Personnel.  Unless otherwise agreed, Nielsen shall incur no additional charges for the performance of such work activities by TCS Personnel to the extent such work activities can be performed with the same level of Resource support as is provided in the SOW.  TCS shall use Commercially Reasonable Efforts to perform such work activities without impacting the established schedule for other tasks or the performance of the Services in accordance with the Critical Service Levels and Tier One Quality of Service Metrics.  If it is not possible to avoid such an impact, TCS shall notify Nielsen of the anticipated impact and obtain Nielsen’s consent prior to proceeding with such work activities.  

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Nielsen, in its sole discretion, may forego or delay such work activities or temporarily adjust the work to be performed by TCS, the schedules associated therewith or the Tier One Quality of Service Metrics or Critical Service Levels to permit the performance by TCS of such reprioritized work activities.  TCS shall not make any service performance adjustments that will affect Tier One Quality of Service Metrics or Critical Service Levels without obtaining Nielsen’s prior written approval.  TCS shall not make changes to any SOW that may affect the projected cost to Nielsen or the schedule for completion of the activities and Deliverables under such SOW without obtaining Nielsen’s prior written approval.

3.7 TCS Briefing

At no additional charge to Nielsen, TCS shall meet with Nielsen at least semi-annually to brief Nielsen regarding technological developments and advances as well as new or enhanced services, Software, tools, products, processes or methodologies of possible interest or applicability to Nielsen.  Such briefing shall include TCS’ assessment of the business impact, performance improvements and cost savings associated with each if adopted by Nielsen.

3.8 Nielsen Obligations to Purchase Services in Future

Section 1 of Schedule C provides the obligations of Nielsen to purchase certain minimum volume of Services during the Term and the consequences of Nielsen’s failure to meet its commitment to so purchase.  Except as provided in Section 1 of Schedule C, Nielsen shall be under no future obligation to acquire additional or future services from TCS.

3.9 Pre-Approval Required

Any new Hardware or Software acquired by TCS which are paid for by Nielsen or for the cost of which Nielsen may be required to reimburse TCS shall be subject to Nielsen’s prior approval.

3.10 Permitted Users of the Services

The Services may be used by Nielsen and, as permitted by Nielsen, its Affiliates and those third parties (such as customers, suppliers (subject to Section 21, as applicable), and joint venturers) solely in connection with their commercial relationship with Nielsen or any Affiliate which is broader than mere resale of the Services provided hereunder.  Services provided to such entities shall be deemed to be Services provided to Nielsen.  Nielsen shall be responsible for any breach of this Agreement caused by a party permitted by Nielsen to use the Services hereunder.  

Section 4. TRANSITION  

4.1 Transition Plan

(a) For each SOW where TCS is taking over services or functions previously performed by Nielsen or restructuring to or from a Managed Service (as defined in Schedule A) (or other methodology) Services that were previously provided on a different basis (a “ Transition ”), the Parties shall develop and agree upon a detailed transition plan (“ Transition Plan ”) which shall be an Attachment to such SOW.  The Transition Plan shall include a schedule

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for the transition of the Services (the “ Transition Schedule ”).  TCS shall perform the Services described in such Transition Plan (the “ Transition Services ”) without causing a Material Disruption to Nielsen’s business or operations.  Except as otherwise provided in this Agreement or SOW, the applicable Transition Plan or as agreed to in advance by the Nielsen Global Relationship Manager, TCS shall not assume or plan on any significant level of Nielsen’s resources being dedicated to the Transition Services.  However, with respect to a Transition, Nielsen will provide TCS with a single point of contact and make executives reasonably available for meetings.

(b) Transition will occur in the following key scenarios:

(i) A process that is moving from Nielsen to TCS for service delivery.  The process is deemed to be "in transition" until it is declared as BAU as per agreed transition timelines in the SOW;

(ii) An existing BAU performance change due to underlying technology changes (application, product or environment), business rule changes, or engagement model changes that require re-skilling/ re-training for service delivery; and

(iii) A new Service Level introduced or a target set without consideration of Historical Data. This may require a modification or refinement of underlying processes and/or operating models for service delivery.

4.2 Transition/Transformation Services

TCS shall:

(a) perform all functions and services necessary to accomplish the Transition of the business process operations and related information technology operations as indicated within the specific Transition Plan for each SOW by the applicable Milestone dates provided in each applicable SOW transition plan (such functions and services, the “ Transition Services ”); and

(b) for a group of SOWs , designate a Transition Manager, who shall be responsible for managing and implementing the Transition Services with respect to that operational area.  With Nielsen’s approval from the Global Relationship Manager, which shall not be unreasonably withheld, TCS may use the same individual to manage Transition Services under more than one transitioning work area.  Until the completion of the Transition Plan, each such responsible individual shall review the status of the Transition Services for which they are responsible with the Nielsen Transition Manager on a weekly basis or as reasonably requested by the Nielsen Transition Manager.

4.3 [Intentionally Omitted.]

4.4 Additional Staffing

At Nielsen’s request, TCS will support Nielsen in filling staffing vacancies if there is attrition of key Nielsen Personnel before transition is completed.  In such cases, the Parties will

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discuss in good faith the impact on the Transition Schedule to determine whether existing resources will be used or whether additional personnel are to be acquired.  The services of additional personnel will be charged at the applicable Rate provided in Schedule C.

4.5 Transition Acceptance Tests

As part of the Transition Services, the Parties shall perform Transition acceptance testing based on objective acceptance criteria and procedures to be provided in the Transition Plan (the “ Transition Acceptance Testing Plan ”).  TCS shall provide all cooperation and assistance reasonably required or requested by Nielsen in connection with Nielsen’s evaluation or testing of the Deliverables provided in the Transition Acceptance Testing Plan.  Knowledge Transfer entry and exit evaluation criteria shall be approved by Nielsen before transition activities begin and before actual work may be moved Off-Shore.  With respect to the transition of Services from one Engagement Model to a different Engagement Model, TCS may not reduce or reallocate TCS Resources then assigned to performing Services until the Nielsen business unit owner (a direct report to the Global CTO or Global Head of Operations, or their replacement positions) has agreed that Transition and Transformation for that aspect of the Services is satisfactory, such approval not to be unreasonably withheld.  After expiration of the agreed review or acceptance period, if Nielsen has not yet rejected the relevant Deliverables, Nielsen will be considered to have approved if Nielsen does not provide TCS with written notification of its objections with reasons after three (3) Business Days’ notice from TCS that a decision needs to be made.

4.6 Transition Completion

When TCS demonstrates that all Transition Acceptance Testing Criteria have been met, Nielsen shall notify TCS in writing that Transition Acceptance Testing has been successfully completed (the “ Transition Completion Date ”).  After expiration of the agreed review or acceptance period Nielsen will be considered to have approved if Nielsen does not provide any written notification of its objections with reasons after three (3) Business Days’ notice from TCS that a decision needs to be made.

4.7 Transition Risk Management and Mutual Cooperation

Prior to undertaking any transition activity:

(a) the Transition Plan shall be reviewed and approved in writing by both the Nielsen Transition Manager and the TCS Transition Manager;

(b) The Parties’ Transition Managers shall discuss with each other all known Nielsen-specific and TCS-specific material risks and shall not proceed with such activity until Nielsen is reasonably satisfied with the mitigation plans with regard to such risks (provided, however, that, neither TCS’ disclosure of any such risks to Nielsen, nor Nielsen’s acquiescence in TCS’ plans, shall operate or be construed as limiting either Party’s responsibilities under this Agreement); and

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(c) TCS shall identify and resolve, with Nielsen’s reasonable assistance, any problems that may impede or delay the timely completion of each task in the detailed Transition Plan that are TCS’ responsibility and shall use all Commercially Reasonable Efforts to assist Nielsen with the resolution of any problems that may impede or delay the timely completion of each task in the Transition Plan that are Nielsen’s responsibility.

Section 5. CROSS SERVICES

5.1 Licenses and Permits

As part of the Services, TCS is responsible for obtaining, and has financial responsibility for, all necessary licenses, consents, approvals, permits and authorizations required by legislative enactments and regulations applicable to it that are legally required to be obtained in connection with the performance and delivery of the Services.

5.2 Provision of Technology; Services Evolution

TCS shall work with Nielsen to improve the quality, efficiency and effectiveness of the Services to keep pace with technological advances and as part of the Services, support Nielsen’s evolving business needs by (i) identifying and applying (to the extent within TCS’ control) ‘best practices’, and TCS’ most current, techniques, methods and tools in performing and delivering the Services; and (ii) identify and maintain the currency of the tools, infrastructure and other resources used by TCS to render the Services.  The cost associated with upgrade, maintenance or replacement of Software, tools, equipment or other infrastructure items shall be borne by the Party that is financially responsible to provide such Software, tools, equipment or other infrastructure items.  In fulfilling these obligations, TCS shall, at a minimum:

(a) determine the least cost/highest benefit methods (with any tradeoffs being brought to Nielsen for its decision) to implement technology changes;

(b) maintain a level of technology that allows Nielsen to take advantage of technological advances in order to remain competitive in the markets which Nielsen serves;

(c) advise Nielsen on the latest information processing trends and directions; and

(d) meet with Nielsen’s Project Manager, at Nielsen’s request, to inform Nielsen of any new information processing technology TCS is developing or information processing trends and directions of which TCS is otherwise aware that could reasonably be expected to have an impact on Nielsen’s business.

5.3 Knowledge Sharing

As part of the Services, up to twice every twelve (12) months during the Term, or on request after at least thirty (30) days’ notice from Nielsen, TCS shall meet with representatives of Nielsen in order to:

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(a) explain to Nielsen how the business processing of transactions is occurring, how the Systems work, and should be operated;

(b) explain to Nielsen how the Services are provided; and

(c) provide to Nielsen such training and documentation as may be necessary to enable Nielsen to understand and operate the Systems and understand and provide the Services after the expiration or termination of this Agreement.

5.4 TCS Office Space

(a) General Applicability .  TCS shall provide to Nielsen without charge on an as needed basis, furnished office space at any TCS Service Location, including reasonable office supplies and access to photocopiers, fax machines, telephones, desktop computers and Internet access for the use of the Nielsen personnel when visiting such location.  Such Nielsen personnel shall comply with all reasonable and equally applied policies and procedures governing access to and use of such locations of which they have been notified, and shall leave such space in the same condition it was in immediately before they used the space, ordinary wear and tear excepted.

(b) India-Specific .  At all times during the Term, upon reasonable prior written notice, and subject to the approval of the relevant government authority (which TCS shall use Commercially Reasonable Efforts to obtain), TCS shall provide Nielsen with space for up to **          Nielsen personnel across TCS’ India locations, which in the case of members of Agile teams shall be collocated with the TCS Personnel constituting the related Agile team.

(c) With regard to Nielsen personnel whose proposed assignment to a TCS India location requires governmental approval and/or in accordance with TCS policies background checks, (i) Nielsen shall provide TCS the names and other information required for governmental approvals (which TCS shall only use for such purpose and which shall be considered Nielsen Confidential Information) and (ii) using TCS’ approved supplier and the criteria provided by TCS (that shall not be more restrictive than TCS applies to its own personnel), at Nielsen’s cost Nielsen shall have background check screening performed on such Nielsen personnel and (in accordance with protocols to be established by the Parties) the background check supplier shall inform both Nielsen and TCS of the names of Nielsen personnel who pass the background check, but shall inform only Nielsen of the names of Nielsen personnel who do not pass the background check.  Other than the names of the Nielsen personnel who pass the background check, the background check supplier shall not provide any other information regarding Nielsen personnel to TCS.

(d) TCS shall not require Nielsen personnel assigned to TCS locations to execute any forms of releases or confidentially agreements and shall not require such Nielsen personnel to sign any other forms or agreements that have not been approved in advance by Nielsen’s Global Project Executive (after consultation with Nielsen Human Resources and Legal departments).

(e) TCS shall have the right to request removal of any Nielsen personnel assigned to TCS locations who possess a security threat or who breaches any work place policies

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and procedures on the same basis as Nielsen may require removal of TCS personnel pursuant to Section 10.2(a).

5.5 Quality Assurance

(a) TCS shall develop and implement quality assurance processes and procedures to ensure that the Services are performed in an accurate and timely manner.

(b) TCS shall submit such processes and procedures to Nielsen for its review, comment and approval within sixty (60) days after each Services Commencement Date.  Prior to the approval of such processes and procedures by Nielsen, TCS shall adhere to Nielsen’s then-current policies, procedures and/or standard business practices in effect at the time of Transition.  

(c) The quality assurance processes and procedures shall conform to the best practices of the IT and BPO industries.

5.6 Safety and Security Procedures

(a) TCS will maintain comprehensive physical security procedures to control access to any TCS facility where TCS performs the Services, including the Global Delivery Center and any Other Service Location, which shall include, at a minimum: (i) securing building perimeters and controlling and logging access to the facility; (ii) controlling and logging access to data floors and any areas from which the Services are performed; and (iii) 24x7 environmental (temperature and humidity) monitoring of all data centers used to provide the Services, including detection of water, smoke and fire.  Detailed security procedures and requirements are provided in Schedule G.  

(b) If access to Nielsen’s computer systems, other equipment or personal property is required in order for TCS to fulfill its obligations to Nielsen, then Nielsen shall determine the nature and extent of such access.  At all TCS Service Locations TCS shall implement data security practices necessary and at all times maintain security consistent with best practices, defined to mean those security practices which are not less than highest of any one practice that is within either:

(i) the Nielsen security standards provided in Schedule G (“ Nielsen Policies and Standards ”) as reasonably upgraded and enhanced;

(ii) the security standards employed by TCS with respect to the protection of its similar property (for clarity, security for trade secrets at least equivalent to the security TCS employs to protect its own trade secrets) as they are upgraded and enhanced;

(iii) **

 

 

 

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and

(iv) compliance with ISO27001 and ISO 27002 on the schedule agreed to by the Parties with respect to the nature and scope of Nielsen’s businesses as upgraded and enhanced.

With regard to Nielsen Service Locations, TCS’ sole obligation under this Section 5.6(b) shall be to comply with the requirements of Section 5.6(b)(i).

(c) At any time that TCS is not in compliance with the obligations of this Section 5.6, TCS shall be liable for the costs, Losses and damages suffered by Nielsen as a result of each breach of security for which TCS is responsible under the terms of this Agreement, including this Section 5.6 and Section 15.3.  TCS shall be responsible for any security breaches caused by TCS, its subcontractors or TCS Personnel or otherwise resulting from TCS’ failure to comply with the requirements of Section 5.6 and Section 15.3 of this Agreement.

(d) Security Relating to Competitors .  Services may not be performed by TCS in a shared Resource model, facilities, Hardware or Software environment (“ Shared Environment ”) except as may be approved in writing by Nielsen pursuant to Section 6.3.  If Nielsen approves and TCS provides the Services to Nielsen from a Shared Environment and any part of the business of TCS or any such third party is now or in the future becomes competitive with Nielsen’s business, then TCS shall establish and comply with such security practices as are consistent with the obligations provided in Section 15.3, so that TCS or TCS Agents providing services to such competitive business shall have no access to Nielsen’s Confidential Information.

(e) Systems Testing .  Vulnerability assessment scanning shall be performed by TCS on any TCS owned and operated systems being used for the delivery of Services to Nielsen, using industry accepted toolsets.  Scanning shall occur no less frequently than on a quarterly basis.  Vulnerability assessments resulting in findings that are “critical” or “high” shall be reported to Nielsen within five (5) Business Days from the date of the report; such reports shall be e-mailed to **                                              .  Each such report shall include an explanation of the findings and the plan for mitigation of the findings.  Follow up reports on migration shall be provided at timeframes as mutually agreed upon by the Parties.  

5.7 Reporting

(a) General .  TCS shall provide Nielsen with reports pertaining to the performance of the Services and TCS’ other obligations under this Agreement sufficient to permit Nielsen to monitor and manage TCS’ performance (“ Reports ”).  Regardless of any transformation of the Services, without Nielsen’s consent, all reports provided as of the SARA

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Effective Date relating to Services under the Non-Managed Services Engagement Models shall continue to be provided.  The Reports to be provided by TCS shall include those described in this Section 5.7 and elsewhere in this Agreement, and those provided in any SOW(s).  In addition, from time to time, Nielsen may identify additional Reports to be generated by TCS and delivered to Nielsen on an ad hoc or periodic basis as part of the Services.  All Reports shall be deemed Nielsen Confidential Information.  To the extent reasonably applicable, all Reports shall be reviewed and approved by Nielsen regarding content, format and distribution methods and shall be provided to Nielsen :

(i) by secure on-line connection in an electronic format capable of being accessed by Microsoft Office components, with the information contained therein capable of being downloaded or displayed graphically and accessible from a web browser;

(ii) The content, format and distribution methods for all Reports shall be approved by Nielsen.

(b) Required Reports .  Reports required of TCS shall include the following:

(i) Off Shore Reports .  So long as an Off-Shore Leverage Percentage applies as part of an Engagement Model, TCS shall provide Nielsen with (A) monthly, (B) quarterly, (C) yearly, and (D) for any other period as may be reasonably designated by Nielsen from time to time, reports of the Off-Shore Leverage Percentages achieved for the relevant period by Nielsen.  Each Off-Shore Leverage Percentage report shall contain the Off-Shore Leverage calculation provided in Section 3.2 for the relevant period for each designated Nielsen Affiliate and the aggregate Off-Shore Leverage Percentages for Nielsen as a whole.

(ii) MCA and ACA Reports .  So long as there is any balance remaining in the MCA, reports on the amounts remaining under the MCA and the ACA, as provided in Section 1 of Schedule C.

(iii) SOW Reports .  TCS shall report monthly, or on such other timeframe as mutually agreed by the Parties on (A) Draft SOWs being evaluated, and (B) progress against existing SOWs, including on the charges, actual resources for T&M SOWs and expenses for each non-fixed price SOW for the applicable reporting period and Contract Year.  For non-T&M SOWs, TCS shall report monthly on charges and expenses at the appropriate unit of measure as specified in Schedule C.  TCS shall provide Nielsen with reports on a regular basis, as determined by Nielsen and agreed to by TCS.  

(iv) Network Connections Reports .  TCS will provide reports to Nielsen at least quarterly detailing data, voice and video usage originating to and from each Global Delivery Center for Nielsen.  Nielsen may reasonably request and TCS shall provide additional reports from time to time.

(v) Services Performance Reports .  As part of the Services, TCS shall provide monthly Services performance reports to Nielsen in a form agreed upon by the Parties.  These reports shall detail TCS’ compliance under this Agreement with the (A) Critical Service Levels; and (B) any other Service Level metrics provided in each outstanding SOW.  Unless

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otherwise specified in the relevant SOW, each Critical Service Level shall be measured on a monthly basis.  

(c) Back-Up Documentation .  TCS shall provide Nielsen with such documentation and other information available to TCS as may be reasonably requested by Nielsen from time to time in order to verify the accuracy of the Reports provided by TCS.  In addition, TCS shall provide Nielsen with all documentation and other information reasonably requested by Nielsen from time to time to verify that TCS’ performance of the Services is in compliance with the Critical Service Levels and this Agreement.

(d) Correction of Errors .  TCS shall promptly correct any errors or inaccuracies in or with respect to the Reports, the information or data contained in such Reports, or other contract deliverables caused by TCS or its agents, subcontractors, or third party product or service providers.  Nielsen shall not be charged any additional amounts for the cost of correcting any such errors.

(e) Security Reports .  TCS shall report to Nielsen monthly or on such other time frames as mutually agreed by the Parties on security performance indicators as provided in Schedule G.

(f) Security Incidents.   TCS shall report to Nielsen any violation of the security policies provided in Schedule G, or any reasonable belief on TCS’ part that an unauthorized individual has accessed, used or otherwise processed Nielsen Data inappropriately (a “ Security Incident ”).  TCS shall provide such report to Nielsen immediately upon discovery of the Security Incident, but not later than two (2) Business Days after TCS becomes aware of such Security Incident.  Such report shall include a detailed description of the Security Incident to the extent such information is available to TCS at such time and any other information that may be reasonably requested by Nielsen concerning the details of the Security Incident as soon as the information becomes available.  Regular status updates will occur at mutually agreed intervals for the duration of the Security Incident.  Security Incidents are to be reported to:         **.

5.8 Financial, Forecasting and Budgeting Support

(a) Nielsen shall provide TCS a quarterly rolling forecast with respect to the Services to be provided during a quarter, based on which, TCS will provide:

(i) actual vs forecasted Resource Unit for every Engagement Model;

(ii) actual and budgeted Pass-Through Expenses; and

(iii) changes to the environment impacting Nielsen’s costs or utilization.

(b) Consistent with and to support Nielsen’s budgeting and planning cycle, TCS will develop annual and quarterly financial objectives and budgets and performance goals in connection with all SOWs.  Such objectives, budgets and goals will be subject to review and approval by Nielsen before incorporation into TCS’ working plans.  In addition, during Nielsen’s

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fiscal year budget planning cycle, TCS shall provide information to Nielsen regarding opportunities to modify or improve the Services, and reduce the total cost to Nielsen of receiving the Services.

(c) At least forty five (45) days before the beginning of each calendar quarter during the Term Nielsen will provide TCS with a forecast of demand for the upcoming quarter, which shall not be binding in any way, financially or operationally.

Section 6. GLOBAL DELIVERY CENTER

6.1 General

(a) TCS has identified, and Nielsen has approved, the specific TCS’ facilities designated in Schedule F to be the Off-Shore facilities where TCS shall provide a dedicated secure area in which only Services for Nielsen will be performed (together with each other TCS facility offering dedicated secure area for performance of Service, proposed by TCS to serve as a global development center under this Agreement and approved by Nielsen, each a “ Global Delivery Center ” or “ GDC ”).  TCS shall obtain Nielsen’s prior written approval for using any other TCS facility (located in a building other than the building for which such approval was granted) in the same or any other geographic location from which TCS may propose to perform Services, whether or not such facility is to serve as a Global Delivery Center pursuant to this Section 6.1, an Other Service Location pursuant to Section 6.2, or Shared Environment pursuant to Section 5.6(d).

(b) TCS shall be responsible for providing and maintaining, at no additional cost to Nielsen, (i) the base facility infrastructure of each Global Delivery Center including standards in accordance Sections 5.1, 5.6, 6.4, and 17.1, and with Schedule G, and secure floor space for personnel and (ii) the Software and Hardware identified in Schedules K (“ Software ”) and L (“ Hardware ”).  Nielsen is financially responsible for providing or reimbursing on a Pass-Through Expense basis the cost of all other Software not identified on Schedule K which is either requested in writing by Nielsen or which the parties mutually agree in writing is necessary for the performance of Services.  All changes or additions to Hardware (except for items described in Schedule L) shall be made in accordance with mutual written agreement of the Parties.  TCS undertakes to maintain standards of services that the Parties will mutually agree as adequate for the conduct of work under this Agreement.  If any changes in the requirements of such standards are specified by Nielsen from time to time, TCS will use Commercially Reasonable Efforts to implement such requirements and the Parties will mutually agree on any reimbursement for additional or incremental cost of complying with such additional requirements (including the addition of any Hardware not provided in Schedule L) subject to the procedure provided below provided that the cost of any infrastructure adjustments requested by TCS and approved by Nielsen shall be borne by TCS.

(c) Except as otherwise provided in Section 6.1(b): (i) major infrastructure needs to support the delivery of Services will be identified and agreed upon by the Parties in writing ninety (90) days in advance to ensure adequate resources will be set aside by TCS to

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implement infrastructure improvements and changes in a timely manner; and (ii) implementation of major infrastructure adjustments require adequate notification (a minimum of ninety (90) days prior written notice) to TCS prior to commencement of the adjustments to ensure that there are no disruptions to service levels.  Such adjustments, including expansion of existing facilities or establishment of new facilities from which SOWs are to be executed, will only be undertaken by TCS upon receiving written approval from an authorized representative of Nielsen.

(d) TCS will maintain an inventory of all Hardware and Software purchased for servicing Nielsen’s and its Affiliates’ work that are paid for by Nielsen.  Upon expiration or termination of this Agreement or as provided in the applicable SOW, at the request of Nielsen TCS shall return such Hardware and Software to Nielsen, such Affiliate or their respective vendors or, if requested by TCS and agreed to by Nielsen, TCS may purchase such Hardware and Software at the lower of (i) the fair market value, as determined by an agreed-upon appraisal or (ii) book value, if applicable.  TCS acknowledges that, as between the Parties, Nielsen or such Affiliate has all right and title to such Hardware and Software.  TCS shall be responsible to exercise the same level of care to prevent damage or loss to such Hardware and Software as it exercises to prevent damage or loss to its own Hardware and Software, but in no event less than reasonable care, and TCS shall (in addition to maintaining the other required insurance amounts provided in Section 32) maintain sufficient property and casualty insurance to provide for replacement cost coverage for Nielsen’s Hardware or Software in TCS’ possession.  TCS shall use such Hardware and Software only for purposes of providing Services to Nielsen.  

6.2 Change of TCS Service Location

(a) TCS shall obtain Nielsen’s prior approval (which Nielsen may withhold in its sole discretion) of Other Service Locations from which TCS may propose to perform Services.  Both Parties agree to use Commercially Reasonable Efforts to work towards minimizing the disruption of services to Nielsen during the transition and to minimize the transition or additional costs associated with a TCS service location work transfer.  Prior to any such movement to Other Service Locations, TCS shall identify to Nielsen in writing all changes to the DRP and BCP required by such relocation .  

(b) Except for (i) relocation to Other Service Locations required by this Agreement or an applicable SOW or (ii) relocation to Other Service Locations at the request of or due to the requirements of Nielsen, any incremental costs and expense incurred by Nielsen (including any incremental Service Taxes) as a result of a relocation to an Other Service Location shall be reimbursed to Nielsen by TCS.  Nielsen shall reimburse TCS for any initial and/or incremental costs and expenses (including any incremental Service Taxes) on a Pass-Through Expenses basis incurred by TCS as a result of any relocation to an Other Service Location required by this Agreement or an applicable SOW or made at the request of or due to the requirements of Nielsen .  

(c) TCS shall obtain Nielsen’s prior written approval for any relocation of Services except for a transfer to another area of the same site or floor from which the Services are already being provided (i.e., moves to a new floor or new buildings must be approved by Nielsen).  Such approval shall not be unreasonably delayed or withheld by Nielsen.  Where TCS relocates

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Resources to another area of the same site or floor from which the Services are already being provided, TCS will give Nielsen reasonable advance notification of such move, but in no case shall such notification be provided less than one (1) week before such move.  

6.3 Shared Environment

Prior to migrating or relocating any of the Services to a Shared Environment, TCS shall provide to Nielsen, for Nielsen’s approval, a proposal for such migration or relocation, including cost and price benefits and savings or risks to Nielsen.  Without limiting the generality of the foregoing, without Nielsen’s prior approval, which may be arbitrary, under no circumstances shall TCS process Nielsen Data on any equipment or networks other than Nielsen’s.  Nielsen can withdraw the approval granted under this section at any time on thirty (30) days’ notice, but the relocation shall be ** .

6.4 Network Connections; Nielsen Standards

(a) TCS shall be linked to one or more Nielsen location(s), as mutually agreed by the Parties, via high speed data link(s) with appropriate bandwidth as reasonably required in accordance with the requirements of this Section 6.4.  Notwithstanding anything to the contrary herein, the initial and recurring cost of the network and any additional link(s) will be borne by TCS.  The cost of any network demarc equipment (e.g., routers) that need to be installed at such premises and the “last mile” connectivity to Nielsen (up to Nielsen’s firewall) will be borne by TCS.  The cost of any equipment behind any such firewall will be borne by Nielsen, with the exception of productivity Hardware/Software that Nielsen or the Affiliate and TCS agree are required in order for TCS to perform Off-Shore Services in as efficient a manner as if the Services were performed on-shore.  The costs of any such productivity Hardware/Software, and the cost of installation and maintenance of such Hardware/Software, shall be borne by TCS.  

(b) TCS shall ensure complete redundancy on the “last mile” circuits (no single point of failure) between TCS’ and Nielsen’s networks.  TCS shall provide sufficient capacity such that usage of links will not exceed an average of    **         of available bandwidth over any   **      time period over a **        day for normal use.  Occasional file transfer requirements are exempt from this seventy percent **     standard.  Nielsen will provide assistance in measuring the link utilization.  If in a calendar month **    or more of the samples show that the link utilization exceeds **  , TCS shall take necessary actions to either add capacity or increase efficiency to reduce future link utilization below the required threshold without adversely impacting Nielsen operations, in accordance with Section 6.4(c).  

(c) TCS shall promptly, and in any event no later than thirty (30) days after the end of any month where the bandwidth standard provided in Section 6.4(b) above is not met, provide the upgrade plans for the non-conforming link with Nielsen and, upon mutual agreement of the Parties, TCS will initiate necessary actions to reduce future link utilization and shall complete the implementation of such plan within ninety (90) days.  If TCS reasonably determines that installation of additional Hardware/Software behind the firewall of Nielsen will increase the efficiency and productivity of the data links, Nielsen will consider the recommendation, and if acceptable in Nielsen’s reasonable discretion, Nielsen will work with TCS to effect the installation.

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The cost of acquiring, installing and maintaining any such Hardware/Software shall be borne by TCS.

(d) With Nielsen’s approval TCS may buy network lines and equipment at Nielsen’s internal costs, when possible.  Subject to Schedule G, all equipment connected to Nielsen’s system must adhere to Nielsen’s then current standards and technology stacks.  Nielsen will provide standards to TCS and update them regularly.  Nielsen shall be responsible to provide standards, and TCS shall have a reasonable amount of time for TCS to move to any new standards, subject to Schedule G.  

(e) If any equipment provided or used by TCS or TCS Personnel is connected directly to the network(s) of Nielsen, TCS shall be responsible to ensure that such Hardware shall be:

(i) submitted for review and receive approval in advance by Nielsen;

(ii) in strict compliance with Nielsen’s then-current security policies, architectures, standards, rules and procedures provided in Schedule G; and

(iii) in strict compliance with Nielsen’s then-current Hardware and Software specifications.

(f) TCS shall not install or permit the installation of any other Software on such Hardware for use in providing the Services or connected to Nielsen’s network without Nielsen’s prior written approval.

(g) Nielsen will consider opportunities to sub-license or loan for appropriate portions of the Term and at no charge to TCS, appropriate portions of any Hardware, Software, case tools etc. that Nielsen uses to enhance productivity (to the extent permitted by the relevant product license) so as to ensure usage of common “best practices” among Personnel of the Parties.  Any such transaction will be as agreed upon in writing by the Parties.

(h) TCS shall comply with the Nielsen Standards provided in Schedule G, as the same may be modified at any time during the Term and any Termination Assistance Period.

Section 7. THIRD PARTY AGREEMENTS

7.1 Assigned Agreements

Throughout the Term and as part of the Services, TCS shall assume financial, administrative and maintenance responsibility for the Assigned Agreements provided in Schedule I (“ Third Party Contracts ”) to the same extent as if TCS were directly obligated under such agreements, subject to the terms of such agreements. Nielsen shall, if requested by TCS, execute an appropriate Assignment Agreement making the assignment effective as of the date of assignment indicated in the Assignment Agreement or SOW and obtain the Required Consent as may be necessary for the assignment.  TCS and its Affiliates shall comply with the duties imposed on Nielsen by such Assigned Agreements.  Nielsen retains responsibility for all liabilities and   Claims under the Assigned Agreement as they relate to the period prior to the date of

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assignment indicated in the Assignment Agreement or SOW.  TCS or its Affiliates shall pay directly, or reimburse Nielsen if Nielsen or an Affiliate has paid, the charges and other amounts under such contracts that are attributable to periods from and after the date of assignment indicated in the Assignment Agreement or SOW.  TCS may, to the extent permitted by the Assigned Agreements, renew, modify, terminate or cancel any such Assigned Agreements.  Any modification, termination or cancellation fees or charges imposed upon Nielsen in connection with any modification, termination or cancellation of the Assigned Agreements shall be paid by TCS.  

7.2 Performance Under Assigned Agreements

The Parties shall abide by the terms of, and shall not breach or violate, any of the Assigned Agreements.  The Parties shall promptly inform the other Party of any breach of, or misuse or fraud in connection with, any of the Assigned Agreements of which the notifying Party becomes aware and shall cooperate with the other Party to prevent or stay any such breach, misuse or fraud.  Each Party shall pay all amounts due for any penalties or charges (including amounts due to a third party as a result of a Party’s failure to promptly notify the other Party pursuant to the preceding sentence), associated taxes, legal expenses and other incidental expenses incurred as a result of such Party’s nonperformance of its obligations with respect to the Assigned Agreements.

7.3 Third Party Invoices for Assigned Agreements

TCS shall pay the invoices submitted by third parties in connection with the Assigned Agreements as they relate to the period on or after the date of assignment indicated in the Assignment Agreement or SOW and shall be responsible for any late fees in respect of sokay uch third party invoices.  Nielsen shall reimburse TCS for the amount of any such invoice and late fee as they relate to the period prior to the date of assignment indicated in the Assignment Agreement or SOW.

7.4 Retained Agreements

TCS shall manage, administer and maintain the Retained Agreements provided in Schedule I.  TCS shall provide Nielsen with reasonable notice of any renewal, termination or cancellation dates and fees with respect to the Retained Agreements.  TCS shall not renew, modify, terminate or cancel any such Retained Agreements without Nielsen’s consent.  Any unauthorized modification, termination or cancellation fees or charges imposed upon Nielsen in connection with any such modification, termination or cancellation shall be paid by TCS.

7.5 Retained Agreement Invoices

(a) TCS shall:

(i) receive all Retained Agreement Invoices;

(ii) review and correct any errors in any such Retained Agreement Invoices in a timely manner; and

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(iii) use Commercially Reasonable Efforts to submit such Retained Agreement Invoices to Nielsen for payment within a reasonable period of time prior to the due date or, if a discount for such payment is given, the date on which Nielsen may pay such Retained Agreement Invoice with a discount.

(b) Nielsen shall pay the Retained Agreement Invoices received and approved by TCS.  Nielsen shall only be responsible for payment of the Retained Agreement Invoices and shall not be responsible to TCS for any management, administration or maintenance fees of TCS in connection with the Retained Agreement Invoices.  Nielsen shall be responsible for any late fees in respect of the Retained Agreement Invoices unless TCS’ act or omission is the cause of such late fees.  If TCS fails to submit a Retained Agreement Invoice to Nielsen for payment in a timely manner due to its fault or the fault of a party under its control, TCS shall be responsible for any discount not received or any late fees in respect of such Retained Agreement Invoice.

Section 8. SERVICE LEVELS AND PERFORMANCE REQUIREMENTS

8.1 Service Level Performance Methodology

As provided in Schedule B, Service Levels shall measure TCS’ performance of the Services.  The Service Level performance methodology shall be provided in Schedule B (“ Service Levels ”).  If certain Service Levels apply to the Services under an SOW, the applicable Service Levels shall be identified and provided in such SOW and the applicable metrics for each Service level shall be developed and agreed by the Parties in accordance with the Service Level methodology provided in Schedule B.

8.2 On-Going Performance for Service Levels

(a) As of each Services Commencement Date, TCS shall perform the Services at the levels of accuracy, quality, completeness, timeliness, responsiveness and productivity that are equal to or higher than:

(i) **

(ii) **

 

(b) Without limiting the generality of the foregoing or the other obligations of TCS, where Service Levels apply, TCS shall perform the Services so as to meet or exceed the Service Levels as of the Services Commencement Date or such other date agreed in the applicable SOW or Attachments thereto in accordance with the Service Level methodology provided in Schedule B.  As part of the Services, TCS shall be responsible for meeting the applicable Service Levels even when doing so requires the provision of additional full-time or temporary TCS Personnel resources, temporary contract personnel resources, Services provided by Approved Subcontractors, or other unique service needs provided by non-TCS Personnel.

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8.3 Failure to Perform

(a) Critical Service Level Failures .  TCS recognizes that its failure to meet Critical Service Levels may have a materially adverse impact on the business and operations of Nielsen.  Accordingly, Nielsen may wholly or partially terminate this Agreement or an SOW, as applicable, for failures of TCS to achieve Critical Service Levels as provided in this Section 8.3, Schedule B, or an SOW, as applicable.

(b) Critical Service Level Failures .  Effective     **    , if for reasons other than those exceptions provided in Section 8.7, TCS fails to meet any single Vested Critical Service Level (A) **    , or (B) in more than **      , or (C) fails to meet at least **         of Vested Critical Service Levels in any **   , then upon at least **     Nielsen may terminate this Agreement, in whole or in part, as provided in Section 28.3(ii).  If Nielsen exercises the termination right provided in this Section 8.3, then the MCA and the ACA shall be reduced in accordance with Section 1 of Schedule C.

(c) Use of Alternate Sources .  In addition to the termination rights provided in this Section 8.3, if TCS fails to meet the same Critical Service Level(s) for three (3) consecutive measurement periods, Nielsen may, **     , in addition to any other remedy it may have under this Agreement:

(i) require TCS to obtain, at TCS’ sole cost, expert assistance from a third party reasonably acceptable to Nielsen to assist TCS to comply with the applicable Service Level and TCS shall comply with such required Service Level; or

(ii) Nielsen acting reasonably may send Nielsen Personnel or have TCS Resources sent to Nielsen’s facility to assist in the resolution of the problem and the resumption of the affected Services, in which case TCS shall promptly reimburse Nielsen for the travel and out-of-pocket costs for such Nielsen Personnel.

8.4 Self-Help

Without limiting the generality of the foregoing or the other obligations of TCS, if as a result of failure of TCS to provide the Services with the performance standards and Service Levels as required under this Agreement, any Material Disruption in the Services occurs, upon notification by Nielsen of such Material Disruption, TCS shall promptly use best efforts, with reasonable cooperation from Nielsen, to mitigate the impact of such Material Disruption and to rework and to restore the Services.  If TCS fails to correct and restore the Services within three (3) days after Nielsen notifies TCS of the Material Disruption, Nielsen shall be entitled, upon notice to TCS, to procure or correct the Services until TCS is able to restore and perform the Services as required under this Agreement.  “ Material Disruption ” as used in this Section 8.4 shall mean a failure of TCS to meet the Service Levels or to resolve a problem caused by TCS, and other applicable performance standards under this Agreement or otherwise fulfill its obligations under this Agreement that causes Nielsen’s failure to meet its contractual obligations to Nielsen clients.  Notwithstanding the foregoing, TCS obligations under this provision shall not apply to a

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Material Disruption caused by any exceptions described in Section 8.7 or due to reasons primarily attributable to Nielsen or to Nielsen Agents.  In the event of a disagreement between the Parties as to the primary cause of the Material Disruption, TCS shall, at Nielsen’s request, proceed with best efforts for rework or restoration of the Services as required by this Section 8.4 , pending resolution of such disagreement between the Parties.   Any such amounts payable by Nielsen pursuant to this Section 8.4 shall count toward the MCA and the ACA.  

8.5 Adjustment of Critical Service Levels

(a) [Intentionally Omitted]  

(b) The Critical Service Levels shall be adjusted in accordance with the following:

(i) Nielsen shall periodically review TCS Services performance in accordance with the methodology and process outlined in Schedule B and its applicable Attachments; and

(ii) with respect to any Critical Service Levels that require periodic adjustment pursuant to this Agreement or are no longer appropriate because of an increase, decrease or change to the Services, Nielsen shall adjust such Critical Service Levels accordingly.  

8.6 Failure to Meet Service Level.  

(a) If TCS fails to meet any Service Level, TCS shall:

(i) investigate and report on the causes of the problem;

(ii) provide a root cause analysis of such failure as soon as practicable after such failure;

(iii) advise Nielsen, as and to the extent requested by Nielsen, of the status of remedial efforts being undertaken with respect to such problems; and

(iv) correct the problem and begin meeting the Service Levels.

(b) TCS shall use Commercially Reasonable Efforts to complete the root cause analysis within five (5) Business Days for Critical Service Levels after the occurrence of the failure, notice by Nielsen or the monthly reporting period that identified the deficiency; provided, however, that, if it is not capable of being completed within the specified timeframes, TCS shall complete such root cause analysis as quickly as possible and shall notify Nielsen prior to the end of the initial period as to the status of the root cause analysis and the estimated completion date.

(c) The Service Level provisions shall not be construed to provide that TCS shall be directly or indirectly responsible for any Nielsen Client penalties.

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8.7 Exceptions to Service Level an d other Performance Failure of TCS

TCS shall be relieved of failures to comply with the Critical Service Levels or any other performance measures or Milestones under this Agreement or SOW and TCS shall not be in breach nor shall not suffer any liability therefore, to the extent and only to the extent that such failure results from:

(a) a Force Majeure Event (including during implementation of the Business Continuity Plan and/or Disaster Recovery Plan in response to such Event);

(b) delay or failure of Nielsen or Nielsen representatives and agents to perform a Nielsen task or obligations identified under this Agreement or applicable SOW, including delay or failure of Nielsen to provide TCS with required review, approval, rejection or other actions in a timely manner and any other breach of this Agreement by Nielsen that materially adversely impacts TCS’ ability to perform or comply;

(c) prioritization of tasks, reallocation of resources among different Projects, reduction of resources for a Project requested by Nielsen to the extent that Nielsen agrees in writing for relief of TCS to achieve Critical Service Levels or any other performance measures or Milestones under this Agreement or SOW;

(d) Failures resulting from network, Hardware, Software, desktops, data centers, and facilities problems for which Nielsen or Nielsen’s other contractors have retained operational or administrative responsibility; or

(e) Any activities and/or outages mutually agreed upon by the Parties.

8.8 Measurement and Monitoring Tools

As part of the Services, TCS shall implement the necessary measurement and monitoring tools and procedures required to measure and report TCS’ performance of the Services against the applicable Service Levels.  Such measurement and monitoring shall permit reporting at a level of detail sufficient to verify compliance with the Service Levels, and shall be subject to audit by Nielsen.  TCS shall provide Nielsen with information and access to such tools and procedures upon request, for purposes of verification.

8.9 Continuous Improvement and Best Practices

TCS shall identify ways to improve the Service Levels as provided in the applicable SOW or processing schedule, including:

(a) on a continuous basis, as part of its total quality management process, identify ways to improve the Service Levels; and

(b) identify and apply proven techniques and tools from other installations within its operations or other third party processes that would benefit Nielsen operationally.

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8.10 Nielsen Sati sfaction Surveys

(a) Nielsen Satisfaction Surveys shall:

(i) contain the content and scope provided in Schedule D;

(ii) be administered in accordance with Schedule D; and

(iii) be subject to Nielsen’s approval.

(b) Schedule and Requirements .  During the seventh (7th) month following the Services Commencement Date of each operational process area and yearly thereafter, TCS shall conduct and complete customer satisfaction surveys, as approved by Nielsen, of appropriate (either internal or external) users of the service approved by Nielsen.  The results of the initial Nielsen Satisfaction Survey shall be the baseline for the measurement of the performance improvements described in Section 26.1(n).  Each survey conducted according to the provisions of this Section 8.10, shall, at a minimum, cover a representative sampling of Nielsen users and senior management of Nielsen.  If the results of the Nielsen Customer Satisfaction Survey indicate that there has been a decrease in customer satisfaction, TCS shall, at its cost (unless the Parties otherwise agree):

(i) submit to Nielsen, for Nielsen’s approval, a plan to improve customer satisfaction (consistent with Nielsen’s cost reduction objectives); and

(ii) upon Nielsen’s approval of such plan, implement and adjust such plan.  If TCS fails to conduct a Nielsen Customer Satisfaction Survey in accordance with the provisions of this Section 8.10, then upon thirty (30) days’ notice, Nielsen may engage a third party to conduct the Nielsen Customer Satisfaction Survey pursuant to this Section 8.10, at TCS’ cost.  The results of such third party survey shall be binding on the Parties.

(c) Nielsen Conducted Surveys .  In addition to the satisfaction surveys to be conducted by TCS pursuant this Section 8.10, Nielsen may at its sole discretion survey selected Users and Nielsen Clients about satisfaction with TCS’ performance in connection with and as part of satisfaction surveys periodically conducted by TCS.  At Nielsen’s request, TCS shall cooperate and assist Nielsen with the formulation of the survey questions, protocols and procedures and the execution and review of such surveys.  Nielsen will share the results of said survey with TCS.  Internal Nielsen surveys are non-binding with respect to Critical Service Levels as identified in Schedule D and its applicable Attachments.

 

 

 

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Section 9. RESTR ICTIVE COVENANT

9.1 Additional Restrictions

**

 

 

(a) **

 

 

 

(b) **

 

 

 

 

(c) **

 

 

(i) **

 

 

 

 

 

 

(ii) **

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(iii) **

 

 

 

9.2 Remedies For Breach of Sections 9.1(a) or 9.1(b)

(a) If Nielsen believes that TCS or a Controlled Subsidiary is in breach of the provisions of Sections 9.1(a) or 9.1(b), Nielsen may notify TCS who shall promptly investigate the matter and within ten (10) Business Days TCS shall report to Nielsen on whether TCS agrees or disagrees that TCS or a Controlled Subsidiary is in breach.  If TCS disagrees it shall provide reasonable detail about the activities it is engaged in with respect to Nielsen’s claim and state the basis for TCS’ belief that it or its Controlled Subsidiary is not in breach.  If TCS reports that it or its Controlled Subsidiary is not in breach, if Nielsen desires to further pursue the matter the dispute shall be submitted to binding arbitration in accordance with the provisions of Section 27, solely for determination of whether TCS is in breach of Sections 9.1(a) or 9.1(b), with hearings being held no later than ten (10) Business Days thereafter and the arbitrator instructed to issue a decision no later than ten (10) Business Days thereafter .  

(b) If (i) TCS acknowledges that it or its Controlled Subsidiary is in breach of Sections 9.1(a) or 9.1(b) and does not immediately begin good faith efforts to cure the breach or does not actually cure the breach within sixty (60) days after TCS' notice to Nielsen, (ii) the arbitrator determines that TCS or its Controlled Subsidiary is in breach and TCS does not immediately begin good faith efforts to cure the breach or does not actually cure the breach within sixty (60) days after such decision, (iii) the arbitrator determines that due to insufficient cooperation or participation in the arbitration by TCS it cannot determine whether TCS or such Controlled Subsidiary is in breach, or (iv) TCS fails to respond to Nielsen's notice in the time period required by Section 9.2(a), then:

(i) Nielsen shall be entitled to seek and obtain injunctive relief which TCS agrees it will not oppose and TCS will waive Nielsen's posting of bond or proving irreparable injury; and

(ii) **

 

 

(A) **

 

 

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(B) **

 

 

 

 

 

 

(C) TCS shall transfer the portion of the Non-Compliant Business which is not to be retained by TCS under Section 9.2(b)(ii)(A) or sold to Nielsen under Section 9.2(b)(ii)(B) to an Affiliate of TCS that is not a Controlled Subsidiary; provided that (1) TCS does not exercise management control of such business and (2) TCS shall not transfer the employment of or permit any Domain Expert to directly or indirectly provide services to such Affiliate of TCS and, TCS shall as a condition of the transfer of the Non-Compliant Business to the Affiliate, include provision in the transfer agreement such Affiliate of TCS that prohibits such Affiliate from employing any such Domain Expert.

Nielsen may elect among (A), (B), and (C) in a way that different aspects of the Non-Compliant Business are treated differently.  In determining among options (A), (B), and (C) Nielsen shall give due consideration to TCS' view of what is the least injurious to TCS of such elections, but the final decision shall be solely up to Nielsen.

(iii) Provided that TCS complies with the remedies provided in (i) and (ii) of this Section 9.2(b) in a timely manner, such compliance shall be deemed a cure of the breach.  

(c) The remedies provided in this Section 9.2 are the sole and exclusive remedies of Nielsen with respect to any breach of Sections 9.1(a) or 9.1(b) by TCS or any TCS Controlled Subsidiary.

9.3 Remedies For Breach of Section 9.1(c)

If TCS is in breach of Section 9.1(c), Nielsen shall be entitled to seek and obtain injunctive relief which TCS agrees it will not oppose and TCS will waive Nielsen’s posting of bond or proving irreparable injury.  The time period of the restriction shall be extended for a period of time equal to the period of the breach.

9.4 Advance Clearance

If during the period the above restrictions are in effect TCS or a Controlled Subsidiary desires to engage in a new line of business and TCS is in doubt about the

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applicability of the restriction of Section  9.1(a) to such new line of business, TCS may (without being obligated to do so) notify Nielsen that it intends to enter into such specific new line of business or agreement with a customer which might constitute a new line of business, fully describing the circumstances.  If Nielsen does not respond within ten (10) Business Days of receipt of the notice (or responds that it agrees that the restriction does not apply), TCS shall be free to undertake the described activity.  If Nielsen does object, the Parties shall attempt to resolve the disagreement expeditiously, but if it is not resolved within ten (10) days of Nielsen’s objection TCS may have the matter resolved pursuant to Section 27 .

Section 10. TCS PERSONNEL

10.1 Levels and Retention of Resources

(a) For Non-Managed Services and Fixed Capacity Agile Engagement Models TCS shall notify Nielsen as to the number of active, full time TCS Resources providing the Services within ten (10) Business Days of the end of each calendar quarter with regard to every calendar quarter beginning on SARA Execution Date.  For any other Engagement Models such resource details need not be shared.  For all Non-Managed Services Engagement Models SOWs, any changes in staffing requirements at (i) Nielsen Service Locations; (ii) TCS Service Locations; and (iii) Other Service Locations must be approved in advance by Nielsen. For Managed Services Engagement Models, TCS will keep Nielsen informed of any significant changes with respect to staffing at the Delivery Unit Level as applicable.

(b) TCS shall use Commercially Reasonable Efforts to keep the Resource turnover rate at a minimum across the Nielsen account.  Except as provided in Section 10.9, for Non-Managed Services Engagement Models TCS shall not voluntarily remove a Resource assigned to the Nielsen account without obtaining prior written approval of Nielsen prior to eighteen (18) months after assignment to such Non-Managed Services Engagement Model SOW.  Nielsen acknowledges that rotation of a Resource between on-site and Off-Shore shall not count as removal of Resources a pursuant to this Section 10.1.

10.2 Replacement of Resources

(a) Nielsen may notify TCS if Nielsen determines that the continued assignment to the Nielsen account of any TCS Resource is not in the best interests of Nielsen.  Upon receipt of such notice, TCS shall have a reasonable time period, not to exceed five (5) days, to investigate the matters stated therein, discuss its findings with Nielsen and attempt to resolve such matters to Nielsen’s satisfaction, including the permanent removal of such Resource upon continued Nielsen objection.  To the maximum extent possible, the removal and replacement of any Resource under this Section 10.2(a) shall be conducted so as not to interrupt or adversely affect the Services .  

(b) In addition to the removal rights provided in Section 10.2(a), under Non-Managed Services Engagement Models if Nielsen is not satisfied with the Services provided by any individual Resource at any time during the first four (4) weeks of such Resource’s assignment, TCS shall replace such Resource and re-perform such Services at no additional charge to Nielsen  

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(including charges for the original or re-performed Services, or any costs incurred in replacing such Resource).

(c) Whenever any Resource providing Services under Non-Managed Services Engagement Model to Nielsen is replaced or transitioned (other than in the case of where a Resource is transitioned from on-site to Off-Shore or vice versa within a particular SOW), TCS will provide, at no charge to Nielsen, up to a maximum of six (6) weeks of Services by the replacement Resource to account for the training/transition period expected to be taken by the replacement Resource to begin performing the Services at the expected level, irrespective of when the replacement Resource is placed into a Project (whether at the Project’s inception or after the Project has begun); provided that TCS may begin to charge Nielsen for days actually worked by such a replacement Resource prior to such period of six (6) weeks, or as agreed in the respective SOW therein, if the Parties mutually agree that such Resource is able to perform his or her assignment to Nielsen’s satisfaction .  

(d) If TCS fails to meet the Critical Service Levels for Non-Managed Services Engagement Models and if Nielsen reasonably believes such failure is attributable in whole or in part to TCS’ reassignment, movement, or other changes in the Resources allocated to Nielsen to the performance and delivery of the Services and/or to TCS Approved Subcontractors assigned to the Nielsen service team, Nielsen will notify TCS of such belief.  Upon receipt of such notice from Nielsen, TCS will:

(i) promptly provide to Nielsen a report setting forth TCS’ position regarding the matters raised by Nielsen in its notice;

(ii) meet with Nielsen to discuss the matters raised by Nielsen in its notice and TCS’ positions with regard to such matters; and

(iii) diligently work to eliminate with respect to the Services any such TCS human resource practices and/or processes identified and agreed to by the Parties as adversely impacting the performance and delivery of the Services by TCS.

(e) For Managed Services, TCS will manage TCS teams based on Critical Service Levels committed in each SOW.

(f) If TCS is having difficulty meeting Critical Service Levels or other requirements of an SOW, then Nielsen, at its sole discretion, may require that TCS promptly deploy a Six Sigma Black Belt (who may be the Delivery Unit leader) to analyze and make recommendations to improve any applicable processes or people deployment practices to eliminate TCS’ difficulty for TCS to meet such Critical Service Levels or other requirements of a SOW.

10.3 Training

Unless otherwise agreed by the Parties, training of Resources in accordance with TCS’ standard training programs shall be at TCS’ cost.  If (i) a Deliverable or SOW involves technology or skills that the Parties mutually agree are unique to Nielsen, and (ii) TCS Personnel must be

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specifically trained in order to properly create the Deliverable or perform Services under such SOW, TCS will provide such training and, unless agreed otherwise in writing, Nielsen will reimburse any reasonable out-of-pocket cost of such training, provided that TCS obtained Nielsen’s prior written approval for such training (such approval not to be unreasonably withheld).  Training of Nielsen Personnel in the use of Deliverables shall be as agreed and provided in the applicable SOW.  

10.4 [INTENTION ALLY OMITTED]

10.5 Domain Experts

Nielsen may (i) from time to time designate certain Resources performing Services **    as Domain Experts and (ii) with regard to **    , the individuals listed in Schedule S (the “ Grandfathered Domain Experts ”) are designated as Domain Experts, all of which Resources together are the “ Domain Experts ”.  The aggregate number of Resources designated as Domain Experts under ** may not exceed ** of the total TCS Resources providing Non-Managed Services.  Domain Experts shall be subject to the restrictions provided in Section 9.1.  Nielsen shall not have the right to change the list of the Grandfathered Domain Experts.  The **   Non-Managed Services Engagement Models Domain Experts shall be updated from time in accordance with the Governance Process, and shall not require a formal amendment to the relevant SOW.  **  .

10.6 TCS Managers

(a) At its sole expense, TCS shall designate the following Personnel to service the Nielsen account (“ TCS Managers ”):

(i) a full-time global Account Executive empowered to make all staffing and execution decisions for the Nielsen account.  He/she shall have overall responsibility for managing and coordinating the performance of TCS under this Agreement and, unless otherwise specified herein, shall attempt to resolve disputes in accordance with this Agreement; and

(ii) ** full-time TCS Client Partners, ** for Technology and Operations; they shall be authorized to act as primary contacts for TCS (for Technology or Operations, as the case may be) with respect to all matters relating to this Agreement and any related SOWs.  The TCS Client Partners shall devote his or her full time and effort to managing the Services provided to Nielsen and shall remain in this position for a minimum ** .

10.7 Project Managers/Delivery Unit Leaders

(a) As part of the baseline level of Services TCS will have ** full time billable engagement managers, ** each for Technology and Operations (with Nielsen having the right to reduce either or both to **); and

(b) TCS shall designate a Project Manager/ Delivery Unit leader for each SOW (or multiple SOWs), who shall be located at a mutually agreed site.  Each Project manager/Delivery Unit leader is a billable Resource and will interface on all day-to-day matters

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relating to Services to be delivered under the applicable SOW(s).  Each Project Manager/Delivery Unit Leader shall devote his or her full time and effort to overseeing the applicable SOW(s) (unless otherwise specified in such SOW(s)), and shall remain in this position for a minimum of two (2) years, unless the SOW(s) expire(s) or is terminated earlier.

10.8 Approval of TCS Managers

TCS shall obtain Nielsen’s prior written approval for each TCS Manager, such approval not to be unreasonably withheld.  If vacated for any reason, a TCS Manager position must be backfilled within fifteen (15) days.  The appointment of any such replacement Resource shall be subject to Nielsen’s prior approval, such approval not to be unreasonably withheld.  

10.9 Replacement of TCS Managers

(a) Nielsen shall have the right to request replacement of any TCS Manager described in Section 10.6 at any time and TCS shall make such replacement within fifteen (15) days of such request.    

(b) Notwithstanding the retention provisions related to TCS Managers, they may be replaced or reassigned upon consent of Nielsen or if such Manager:

(i) voluntarily resigns from TCS;

(ii) is dismissed by TCS for misconduct (e.g., fraud, drug abuse, theft);

(iii) materially fails to perform his or her duties and responsibilities regardless of the Engagement Model; or

(iv) is unable to work due to retirement, death or disability.

(c) To the maximum extent possible, the removal and replacement of any TCS Manager under this Section 10.9 shall be conducted so as not to interrupt or adversely affect the Services.

10.10 Executive Steering Committee

Within sixty (60) days after the Original Effective Date, the Parties shall form an “ Executive Steering Committee ” consisting of a mutually agreed number of senior executives and technical leaders equally from each Party.  Upon agreement as to the total number of members, the Parties shall each notify the other of the name and contact details of the individuals designated to be the members of the Executive Steering Committee.  The Executive Steering Committee will meet on a regular basis, but at least twice a year, to review the operation of this Agreement.

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10.11 Subc ontracting

Nielsen acknowledges and agrees that in the performance of Services, TCS may subcontract, draw resources from and use the facilities of TCS affiliates (“ TCS Group ”) and business associates of TCS provided in Schedule H.  TCS shall obtain Nielsen’s prior written approval to subcontract, draw resources from or use the facilities of any entity not provided in Schedule H (together with any business associate listed in Schedule H, the “ Approved Subcontractors ”).  Nielsen shall have the right to review the list of Approved Subcontractors on an annual basis and to remove any entity from the list of Approved Subcontractors.  If Nielsen exercises its right to remove any entity from the list of Approved Subcontractors which results in TCS’ inability to use any TCS Personnel performing Services for Nielsen at that time, TCS shall have sixty (60) days to replace such TCS Personnel.  Any personnel of TCS Group assigned by TCS to perform the Services hereunder shall be considered TCS Personnel and not a subcontractor.  TCS shall remain responsible for the Services performed by, and be liable for the performance by, its Approved Subcontractors, TCS Group and any TCS Personnel under this Agreement on behalf of TCS.  

10.12 Coordination Role

TCS may be required to act in a coordination role for certain of Nielsen’s employees on such terms as the Parties may mutually agree.  In such event, TCS shall:

(a) follow Nielsen’s work rules, and

(b) cooperate with Nielsen in supervisory scheduling and disciplinary issues.

Nielsen acknowledges and agrees that Nielsen employees are, and will remain, the employees of Nielsen and under no circumstances shall TCS be considered the employer of such persons.

10.13 Access to TCS Specialized Resources

As part of the Services, TCS shall provide Nielsen with access to TCS’ specialized technical personnel and resources at a level no less favorable than provided by TCS to its other similar commercial customers receiving substantially similar goods and services.  

10.14 [Intentionally Omitted]

10.15 Personnel Procedures

(a) TCS shall maintain records relating to all personnel provided pursuant to this Agreement, which records shall include, at a minimum, verification of qualifications, licenses, certifications, and references, verifying that such personnel are qualified in light of applicable law, industry standards, and this Agreement, to perform the work contracted for herein.  TCS shall also maintain records of in service training and records of assignments.  Subject to any restrictions under applicable Law, upon Nielsen’s request, TCS shall promptly provide to Nielsen copies of the records described herein.

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(b) TCS shall advise personnel supplied hereunder of their obligation to comply with the rules, regulations, policies, and procedures of Nielsen and shall, without limitation on the generality of the foregoing, inform personnel of the confidentiality of Nielsen Data.  

10.16 Background Checks

(a) General . In connection with the performance of Services under this Agreement, all personnel supplied by TCS for Nielsen shall have completed the TCS standard background checks which include verification of education, employment, address and criminal records (where such checks are permitted by applicable Law of the respective country in which the individual is employed). Any additional checks (on a case to case basis) requested by Nielsen (beyond those required by Section 10.16(b)) will be billed to Nielsen as a Pass-Through Expense as provided in Schedule C.  TCS agrees to indemnify Nielsen against all liability and Claims arising from such checking or testing and the lawful use and reporting of the results thereof.  

(b) Additional Requirements Regarding TCS Personnel .  Within two (2) months after a TCS Personnel is assigned to Nielsen account, TCS Personnel will be subject to the following screening activities in connection with their assignment to Nielsen account:

(i) a federal and state criminal background check for TCS Personnel assigned to work in the United States (except to the extent restricted by law) for the ten (10) years prior to such assignment;

(ii) a determination as to whether the person has been identified by the Department of Treasury Office of Foreign Assets Control (“ OFAC ”) as an individual that U.S.  persons are prohibited from engaging in transactions with; and

(iii) confirmation that the individual’s employment complies with relevant immigration law.

(c) Restrictions on Assignment .  Unless prohibited by applicable Law, TCS shall not assign any person to perform the Services who (i) has failed a drug screen required by Nielsen; (ii) has in the last ten years been convicted of a crime involving dishonesty or a felony; (iii) has been identified by OFAC as an individual that U.S. persons are prohibited from engaging in transactions with; or (iv) does not meet the requirements under immigration law to be employed.  TCS shall not provide Nielsen with the results of any of background checks or other employment verification processes that TCS performs or causes to be performed with respect to TCS Personnel.  The Parties shall work together to develop and implement improved screening and background checking processes in response to changing legal requirements and technological advancements over the course of the Term.

(d) Labor Harmony Obligation .  TCS shall conduct its activities in such a manner as to seek to avoid:

(i) any labor-related disruption of work or material non-compliance in the provision of any Services; and

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(ii) any interference with the work or activities of the Recipients or other persons.

Whenever TCS Managers have knowledge of any actual Labor Dispute involving the employees of TCS, TCS Agents, or others that may materially affect the provision of Services, TCS shall promptly so inform Nielsen and the Parties shall cooperate to minimize the effect of such dispute on the provision of Services, whether or not such Labor Dispute occurs at an TCS Service Location, Nielsen Service Location or Other Service Location.  

10.17 Non Solicitation of Nielsen Employees

(a) Except as provided in Section 10.17(b), TCS and the TCS Group will be prohibited from soliciting or hiring the employees of Nielsen or its Majority Owned Affiliates if **  .  Such restriction will remain effective for a period ** .  

(b) TCS or a member of TCS Group may hire any employee or contractors of Nielsen or a Majority Owned Affiliate to the extent ** .

Section 11. [Intentionally omitted.]

Section 12. NIELSEN RESPONSIBILITIES

12.1 General

(a) As required for TCS to perform the Services and upon request to Nielsen, Nielsen shall provide TCS, without charge and on reasonable advance notice and for reasonable periods, furnished office space at Nielsen Service Locations facilities, including reasonable office supplies and access to photocopiers, desktop computers, telephones and Internet access and resources reasonably necessary for TCS Personnel to perform work on-site.  Further, Nielsen shall provide to TCS Personnel with access and use of Nielsen systems and Nielsen Software for or in connection with which Services are required to be performed or as reasonably necessary for TCS Personnel to perform the Services.  TCS and all TCS Personnel and agents utilizing such resources shall comply with all Nielsen policies and procedures governing access to and use of such resources of which TCS has been notified, and shall leave all such resources in the same conditions they were in immediately before their use by TCS, ordinary wear and tear excepted.  

(b) As required to perform the Services and upon request to Nielsen, Nielsen shall provide or reimburse any other reasonable on-site costs, expenses or charges incurred by TCS at Nielsen’s facilities in connection with the Services, at actual cost, including TCS’ cost for Hardware, Software and equipment necessary for servicing Nielsen (Software, laptops, cell phones, pagers etc. provided to Resources at Nielsen’s request, or deemed necessary to perform the Services or meet Service Levels described in a specific SOW where applicable), provided that in each case TCS must obtain Nielsen’s written approval prior to incurring any such expense.  

(c) If Services under an SOW required to be performed at TCS Global Development Center or Other Service Location require any Hardware or Software not included in Schedule K and L respectively, Nielsen shall provide to TCS such Hardware and/or Software or

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reimburse TCS of the cost of such Hardware and Software acquired by TCS on Nielsen account, provided that in each case TCS must obtain Nielsen’s written approval prior to incurring any such cost and expense .  

(d) Nielsen shall provide or reimburse TCS for costs and expenses incurred for the refresh or replacement of all Hardware and Software (other than described in Schedules K and L respectively).

12.2 Use of Nielsen Service Locations

(a) Provision of Services to Nielsen Only; No Leasehold Granted .  Except as expressly provided in this Agreement, TCS shall use Nielsen Service Locations for the sole and exclusive purpose of providing the Services.  TCS and TCS Agents may not provide or market services to a third party from any Nielsen Service Location without Nielsen’s consent.  Nielsen’s allowing TCS to use a Nielsen Service Location does not constitute a leasehold, a usufruct, or other real property interest in favor of TCS.  Such resources shall be utilized by TCS solely for the purposes of providing Services to Nielsen.  

(b) Procedures .  TCS, its employees and agents shall keep Nielsen Service Locations in good order, not commit or permit waste or damage to such facilities, not use such facilities for any unlawful purpose or act and comply with all of Nielsen’s standard policies and procedures regarding access to and use of the Nielsen Service Locations, including procedures for the physical security of the Nielsen Service Locations and procedures for the security of computer network.  

(c) Access .  TCS shall permit Nielsen and their agents, employees, and representatives to enter into those portions of the Nielsen Service Locations occupied by TCS Personnel at any time.

(d) Structure .  TCS shall not make any improvements or changes involving structural, mechanical or electrical alterations to the Nielsen Service Locations without Nielsen’s prior approval.

(e) Condition .  When the Nielsen Service Locations are no longer required for performance of the Services, TCS shall return such locations to Nielsen in substantially the same condition as when TCS began use of such locations, ordinary wear and tear excepted.

(f) Employee Services .  Subject to applicable security and real estate lease requirements, Nielsen will permit TCS Personnel to use certain employee facilities (e.g., designated parking facilities, cafeteria, and common facilities) at the Nielsen Service Locations specified in an SOW that are generally made available to the employees and contractors of Nielsen.  The employee facilities in question and the extent of TCS Personnel’s permitted use shall be specified in writing by Nielsen and shall be subject to modification without advance notice in Nielsen’s sole discretion.  TCS Personnel will not be permitted to use employee facilities designated by Nielsen as being for the exclusive use of certain Nielsen employees and TCS will not be entitled to the provision or reimbursement of paid parking.

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12.3 Nielsen Personnel

(a) Within fifteen (15) days after the Original Effective Date, Nielsen shall designate a full-time Global Relationship Manager who shall be authorized to act as the primary contact for Nielsen with respect to all matters relating to this Agreement and any related SOWs.  The Relationship Manager shall have overall responsibility for managing and coordinating the performance of Nielsen under this Agreement and, unless otherwise specified herein, shall attempt to resolve disputes in accordance with this Agreement.  

(b) Nielsen shall designate a Project Manager for each SOW.  Each Project Manager will interface on all day-to-day matters relating to Services to be delivered under that SOW .  

(c) Nielsen shall designate a global Relationship Manager who shall be authorized to act as the primary contact for TCS with respect to all matters relating to this Agreement and any related SOWs.

(d) Nielsen shall designate a full-time Transition Manager during the period of time required to complete a major transition activity,

(e) Nielsen shall designate members of the Executive Steering Committee as provided in Section 10.10.  

12.4 Policies, Rules, Standards and Process Instructions

Nielsen shall provide TCS with update copies of all Nielsen Policies, Rules, Standards and process instructions as well as any changes thereof made from time to time, to the extent TCS, Affiliates of TCS, Approved Subcontractors and Personnel are required to comply with such Nielsen Policies, Rules, Standards and process instructions and changes thereof.

12.5 Review, Consents, Approvals

Nielsen shall promptly attend to and provide TCS on a timely basis any inputs, reviews, consents and approval (or rejection) upon TCS’ submission or request for such review, consent or approval in accordance with the requirements of this Agreement or an applicable SOW.

12.6 Non Solicitation of TCS Employees

(a) Except as provided in Section 12.6(b) below, Nielsen and its Majority Owned Affiliates will be prohibited from soliciting or hiring the employees of TCS and the TCS Group if such employee is performing any Services under this Agreement.  Such restriction will remain effective for a period of  **  .  

 

 

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(b) In Nielsen’s sole discretion, Nielsen may:

(i) hire up to  ** TCS personnel per ** .  This right shall not ** ;

(ii) upon termination or expiration of this Agreement, hire ** , provided that such employees are assigned to the Nielsen account at the time Nielsen makes the offer of employment;

(iii) within ** , Nielsen may offer to hire the applicable **;

(iv) [Intentionally Omitted]

(v) upon expiration of this Agreement or termination of this Agreement by Nielsen pursuant to Sections 28.2 or 28.3 Nielsen may hire up to (x) up to  **  of TCS Off-Shore personnel and (y) **  of TCS onsite personnel.  Nielsen’s rights to hire TCS personnel pursuant to the preceding sentence shall apply to any TCS personnel (whether Off-Shore or onsite) who were assigned to Nielsen’s account at any time during **     .The Parties will endeavor to agree on the ** and the Parties shall jointly communicate to such members of such group who Nielsen is interested in interviewing.  Thereafter Nielsen may deal directly with such individuals without the necessity of Nielsen informing TCS which TCS personnel are interested in discussions with Nielsen; and

(vi) Nielsen may hire any TCS personnel who **   provided that Nielsen will not ** .  

(c) Additionally, notwithstanding anything in the Agreement to the contrary with respect only to **  may provide that Nielsen shall also have the right ** to hire (or have an Affiliate hire) ** of TCS personnel then assigned to provide specific Services under that SOW.

(d) TCS will not enforce any restrictions on TCS employees who choose to join Nielsen in compliance with this section.

Section 13. GOVERNANCE, MANAGEMENT AND CONTROL

13.1 Governance Model

The Parties will comply with, and conduct themselves in accordance with, the Governance Model provided in Schedule J (the “ Governance Model ”).  The Governance Model defines the management structure, roles, responsibilities and membership of the governing entities.  The Parties shall periodically prepare and provide updates to such Governance Model to reflect any mutually agreed upon changes to the procedures as defined in Schedule J.

13.2 Change Control Procedures

Nielsen or TCS may, upon written notice to the other Party, including via email, propose changes to the Services.  Any changes requested under a Statement of Work that vary the Baseline Resource Charges or result in any additional expenses for Nielsen may only be implemented by   an amendment of the applicable SOW made pursuant to Section 3.5(c) of this Agreement.  Upon

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receiving such notice, TCS shall confirm that the amendment request has been approved both by the Nielsen Global Relationship Manager and by any other required Nielsen Personnel (as specified in Schedule J).  Upon such confirmation, TCS shall review the proposed change and, at no additional charge to Nielsen, shall either (i) inform Nielsen directly, including via email, of its acceptance of the proposal or (ii), if necessary, submit a change proposal to Nielsen within ten (10) Business Days of TCS’ receipt of Nielsen’s written proposed changes (the “ Change Proposal ”) which shall outline in sufficient detail the tasks to be performed to accomplish such proposed changes to the Services.  Nielsen, at its sole discretion, may accept, modify with TCS’ consent, or reject any or all Change Proposals received from TCS.  If Nielsen does not accept TCS’ Change Proposal, neither Party shall have an obligation to the other under the Change Proposal and Nielsen shall have no obligation to pay for the proposed change.  Acceptance of a particular Change Proposal and authorization to begin work will be based upon Nielsen instructing TCS in writing, including via email, to commence work.  All modifications to the Services made pursuant to this Section 13.2 must be within the scope provided in the relevant SOW, including the allowed variations of the Baseline Service Charges.  

13.3 Procedures Manuals

Upon Nielsen’s request at no additional cost to Nielsen, TCS shall deliver to Nielsen for its review, comment and approval Procedures Manuals which may include the following:

(a) Details of calculating the Off-Shore Leverage Percentages;

(b) Details of all reporting requirements;

(c) Quality assurance processes and procedures;

(d) Procedures and matters to be brought to the Executive Steering Committee;

(e) Procedures for reconstruction of data; and

(f) Methodology for determining the difference between the Baseline and actual quarterly provision of Services.

Section 14. SOFTWARE AND PROPRIETARY RIGHTS

14.1 TCS Software

Schedule K lists the TCS Software (including TCS Project Tools and TCS Productivity Tools), and TCS Third Party Software that TCS will provide in connection with the Services at no additional cost.  Any license or other fees associated with such Software shall be TCS’ sole responsibility.  Attachment A to Schedule K describes the optional TCS Productivity Tools along with applicable license fees and usage charges.  Attachment B to the Schedule K describes TCS Software which will be used by TCS only in providing the Services (e.g., Nielsen will not need to use the Software), and Nielsen will not be granted any license to use such TCS Software.

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14.2 Nielse n Software

(a) Subject to Section 15, Nielsen hereby grants to TCS, solely to provide the Services, a non-exclusive, non-transferable, limited right to:

(i) access, use and operate the Nielsen Software;

(ii) access, use and operate, Nielsen Third Party Software, subject to Nielsen obtaining the Required Consent (it being agreed that Nielsen will obtain the Required Consent if applicable and notify TCS if such Required Consent is unavailable or any other restrictions applies); and

(iii) use any related Documentation in Nielsen’s possession on or after the Original Effective Date.

(b) To the extent permissible under the applicable third party agreement and reasonably necessary for the performance of Services and subject to Nielsen obtaining the Required Consent, TCS may sublicense to TCS Agents the right to access, use and operate Nielsen’s Software and Nielsen Third Party Software solely to provide those Services such TCS Agents are responsible for providing and as may otherwise be agreed to by the Parties (it being agreed that Nielsen will obtain the Required Consent if applicable and notify TCS if such Required Consent is unavailable or any other restrictions applies).

14.3 TCS Background Technology

To the extent it is reasonably necessary for Nielsen to receive or use the Services, Deliverables and Developed Software, TCS grants to Nielsen a non-exclusive, transferable, perpetual worldwide, fully paid up license to use the TCS Background Technology used by TCS in the performance of Services or creation of Deliverables or Developed Software, in each case solely for the use of Services, Deliverables and Developed Software for the benefit of Nielsen (with a right to Nielsen to allow third parties to access and use such TCS Background Technology solely to provide services to Nielsen in connection with the Services, Deliverables and Developed Software (subject to TCS’ reasonable requirement for confidentiality requirements)).  

14.4 TCS Software (including TCS Productivity and TCS Project Tools)

(a) TCS shall not introduce any TCS Software, TCS Project Tools or TCS Productivity Tools other than as described in Schedule K and subject to the Change Control Procedure, without Nielsen's prior written approval, which approval Nielsen may withhold in its discretion and which must be signed by Nielsen’s Global Project Manager, without delegation.  If Nielsen provides its approval, TCS may use such TCS Software, TCS Project Tools or TCS Productivity Tools described in Schedule K and charge Nielsen the usage charges described in Schedule K in addition to the Charges and fees for Services.  For the avoidance of doubt, each time that Nielsen provides its approval for TCS to introduce any TCS Software, TCS Project Tools, or TCS Productivity Tools in accordance with this Section 14.4(a), such approved TCS Software, TCS Project Tools, or

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TCS Productivity Tools, and usage fees associated therewith, shall be added to Schedule K.

(b) To the extent it is reasonably necessary for Nielsen to receive or use the Services, Deliverables and Developed Software, TCS grants to Nielsen during the Term a non-exclusive, worldwide, fully paid up license to use such TCS Software and TCS Project Tools described in Schedule K, and any TCS-made improvements or derivative works thereof, (excluding TCS Productivity Tools described in Attachment A to Schedule K), **  solely for the receipt and use of Services, Deliverables and Developed Software for the benefit of Nielsen (with a right to Nielsen to allow Affiliates and contractors of Nielsen to access and use such TCS Software ,TCS Project Tools, and any such TCS-made improvements or derivative works thereof, solely to provide services to Nielsen in connection with the Services, Deliverables and Developed Software, subject to TCS’ reasonable requirement for confidentiality requirements).  The license granted pursuant to this Section 14.4(b) shall extend perpetually beyond the Term without charge if any such TCS Software and TCS Project Tools described in Schedule K, and any TCS-made improvements or derivative works thereof (excluding TCS Productivity Tools described in Schedule K), is a TCS product not commercially available to others.  If any such TCS Software and TCS Project Tools described in Schedule K, and any TCS-made improvements or derivative works thereof, (excluding TCS Productivity Tools described in Schedule K) is a TCS product commercially offered to others by TCS, subject to execution of the license agreement.  Nielsen shall have an option to obtain non-exclusive, perpetual, worldwide license (with a right to Nielsen to allow Affiliates and contractors of Nielsen to access and use such TCS Software and TCS Project Tools, and any TCS-made improvements or derivative works thereof, solely to provide services to Nielsen, subject to TCS’ reasonable requirement for confidentiality requirements) for a license fee determined at mutually agreed rates considering TCS’ market charges.   

(c) If Nielsen approves TCS to use any optional TCS Software and Productivity Tools described in Schedule K, Nielsen shall have an option to obtain a non-exclusive, perpetual, worldwide license (with a right to Nielsen to allow Affiliates and contractors of Nielsen to access and use such TCS Software and TCS Productivity Tools solely to provide services to Nielsen, subject to TCS’ reasonable requirement for confidentiality requirements).  Nielsen shall execute a separate agreement for the aforesaid license rights and be subject to payment of the license fee described in Attachment A to Schedule K.  

(d) Any usage or license fee for TCS Software, including Productivity Tools, will be applicable only if agreed to by Nielsen prior to Nielsen’s approving its use in delivery of the Services, or Nielsen Global Relationship Manager (without delegation) authorizes the use of such Software with the specific agreement that Nielsen will not have a license to use such Software following expiration of the Term.  

14.5 Developed Software

Developed Software shall include the following:  (i) modifications to, or upgrades or enhancements (derivative works) of, Nielsen Software; (ii) newly developed Software that does not modify or enhance then existing Software; and (iii) modifications to, or enhancements

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(derivative works) of, Nielsen Third Party Software.  Subject to Section 14.6 below, all Developed Software shall be owned by Nielsen.  Nielsen shall have all rights, title and interest (limited to the extent permitted by the terms of any governing Third Party Software licenses with respect to item (iii) above) in and to Developed Software and all copies made from them.  As requested by Nielsen TCS shall deliver to Nielsen one copy each in electronic “soft copy” format of any Developed Software (including source code) and related Documentation used to provide the Services which is not resident on Nielsen Hardware.  

14.6 Nielsen License

(a) TCS shall not incorporate or embed any TCS Software, TCS Background Technology, TCS Productivity Tools, TCS Project Tools or Third Party Software licensed by TCS or any improvement or enhancement of the forgoing into any Developed Software or Deliverable without the prior approval of Nielsen’s Global Project Executive.  Notwithstanding anything to the contrary contained in this Agreement, TCS shall retain unfettered title and ownership to any and all TCS Software, TCS Background Technology and TCS Project Tools, other TCS Intellectual Property Rights or TCS Third Party Software or any improvement or enhancement of the forgoing used in the performance of Services or incorporated in any Developed Software or Deliverables.  To the extent any TCS Software, TCS Background Technology, other TCS Intellectual Property Rights or Third Party Software licensed to TCS or any improvements or enhancement of the forgoing is incorporated or embedded in any Developed Software or Deliverables, TCS grants, or shall cause the applicable Third Party Software provider to grant, to Nielsen an irrevocable, non-exclusive, worldwide, royalty-free, perpetual, paid-up license to use, have access to, copy, modify, distribute, display, perform, import, manufacture, have made, sell, offer to sell, exploit, and sublicense such Intellectual Property Rights for the purpose of exercising Nielsen’s right, title, and interest in the Developed Software or Deliverable.  The foregoing license shall not authorize Nielsen to separate the TCS Software or other TCS Intellectual Property Rights from the Developed Software for enhancing or creating derivative works or to exploit or independently offer for sale such TCS Property in any way as standalone Software .  

(b) This provision is in addition to, and not in diminution of, all other rights Nielsen has under this Agreement.  At least once per Contract Year or as otherwise required by an SOW, TCS shall provide updated information for the Parties to make appropriate changes to Schedule K to reflect all TCS Software, TCS Background Technology and TCS Project Tools and TCS-provided Third Party Software used to provide the Services as of the date of the update.  

14.7 Changes and Upgrades to Software

Except as may be approved by Nielsen, TCS shall not make any changes or modifications to the Nielsen Software or Developed Software that would alter the functionality of the Nielsen Software or Developed Software, degrade the performance of the Nielsen Software or Developed Software  or materially affect the day to day operations of Nielsen’s business, except as may be necessary on a temporary basis to maintain the continuity of the Services.  TCS shall be responsible,  at no charge to Nielsen, for any modification or enhancement to, or substitution for, the Nielsen Software, the Developed Software and any other equipment or Software used in connection with the Services necessitated by unauthorized changes to Nielsen Software or the

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Developed Software; regardless of whether TCS has obtained Nielsen’s approval for such changes or modifications to Nielsen Software or Developed Software pursuant to this Section  14.7, Nielsen shall own all rights in such changes or modifications.  TCS shall, at Nielsen’s option, and to the extent permitted by third party vendor, install for Nielsen in connection with, and as part of, the Services, any upgrade, modification or enhancement to the Systems at the then current level at the time such upgrade, modification or enhancement is available.

14.8 Non Software Materials

With respect to literary works or other works of authorship generated or used pursuant to this Agreement, such as manuals, training materials, templates and other materials containing TCS' technical or operational procedures, including the Procedures Manual (“ Non-Software Materials ”), TCS and its Affiliates shall retain ownership of pre-existing materials included in the Non-Software Materials and owned by TCS or its Affiliates prior thereto (“ TCS Non-Software Materials ”).  TCS grants to Nielsen a perpetual, worldwide, fully paid up, non-exclusive license to use, copy, maintain, modify, enhance, distribute and create derivative works of TCS Non-Software Materials.  Nielsen shall own any Non-Software Materials which are not TCS Non-Software Materials (“ Nielsen Non-Software Materials ”).  Upon termination or expiration of this Agreement or upon completion of Termination-Expiration Assistance Services, whichever is later, TCS will destroy all Nielsen attributes and improvements in any copies of TCS Non-Software Materials retained by TCS.  

14.9 Work Product

Developed Software and Nielsen Non-Software Materials shall be deemed “works made for hire”.  To the extent any of the Developed Software or Nielsen Non-Software Materials are not deemed “works made for hire” by operation of law, TCS hereby irrevocably assigns, transfers and conveys, and shall cause TCS Agents to assign, transfer and convey, to Nielsen in consideration of fees paid by Nielsen for the Services, all of its right, title and interest in and to in such Developed Software and Nielsen Non-Software Materials, including all rights of patent, copyright, trade secret or other proprietary rights in such materials.  TCS acknowledges that Nielsen and the assigns of Nielsen shall have the right to obtain and hold in their own name the Intellectual Property Rights in and to such materials.  TCS agrees to execute any documents or take any other actions as may reasonably be necessary, or as Nielsen may reasonably request, to perfect Nielsen's ownership of any such Developed Software or Nielsen Non-Software Materials.  Nielsen hereby grants to TCS a nonexclusive, worldwide, paid-up, revocable license for the sole purpose of furnishing the Services to use, reproduce, display, perform, modify (including preparing derivative works based on), the Developed Software and Nielsen Non-Software Materials.  Notwithstanding anything to the contrary contained in this Agreement, including this Section 14.9, the assignment provided in this Section 14.9 shall not apply to any TCS Software, TCS Background Technology and TCS Project Tools, other TCS Intellectual Property Rights or TCS Third Party Software or any improvement or enhancement of the forgoing that are incorporated or embedded in Work Product.  The rights and licenses granted to Nielsen for such embedded TCS Software, TCS Background Technology and TCS Project Tools, other TCS Intellectual Property Rights or Third Party Software licensed by TCS or any improvement or enhancement of the forgoing are provided in Section 14.6(a).  

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14.10 P atents

(a) During the Term, other than modifications to TCS Software, TCS Project Tools, TCS Productivity Tools or other TCS pre-existing intellectual property, TCS shall promptly disclose to Nielsen any inventions or improvements made or conceived by TCS that result from work done under this Agreement or as a result of information supplied to TCS, directly or indirectly, by Nielsen.  At Nielsen’s request, TCS shall assign, and shall cause TCS Agents to assign, all right, title, and interest in and to any and all such inventions and improvements (other than modifications to the TCS Software, TCS Project Tools, TCS Productivity Tools or other TCS pre-existing intellectual property) and to execute such documents as may be required to file applications and to obtain patents in the name of Nielsen or its nominees, in any countries, covering such inventions or improvements.  TCS represents it does not have any commitments to any third party under which TCS is obligated to assign to such others inventions or improvements or rights therein in conflict with TCS’ obligations to Nielsen pursuant to this Agreement.  

(b) If in performing the Services TCS is to use one or more specifically identified patented processes (or processes for which TCS has a patent application pending or a patentable process for which TCS has a right to file a patent application) owned or licensed by TCS or any TCS Affiliate, Nielsen and its Affiliates shall have a non-exclusive fully paid up royalty free perpetual worldwide right and license (with the right to sublicense to businesses divested by Nielsen or its Affiliates (regardless of the form of the transaction) and to successor suppliers solely in connection with their performance of Services for Nielsen or Nielsen Affiliates) to practice such patent for the scope of the use of the patent which TCS performed as part of the Services when it was providing the same, unless the Parties otherwise agree in writing executed by members of each Party’s legal department (any other agreement being void and of no effect).  Unless the SOW provides that in performing the Services TCS is to use one or more specifically identified patented processes (or processes for which TCS has a patent application pending or a patentable process for which TCS has a right to file a patent application) owned or licensed by TCS or any TCS Affiliate and such disclosure complies with the provisions of the following sentence, at the end of the term of the SOW Nielsen and its Affiliates shall have a non-exclusive fully paid up royalty free perpetual world wide right and license (with the right to sublicense to businesses divested by Nielsen or its Affiliates (regardless of the form of the transaction) and to successor suppliers solely in connection with their performance of Services for Nielsen or Nielsen Affiliates) to practice such patent for the scope of the use of the patent which TCS performed as part of the Services when it was providing the same.  Any SOW that identifies such patented process (or processes for which a patent application is pending or a patentable process for which TCS has a right to file a patent application) shall also provide the specific amount of the license fees, if any, which shall be payable if Nielsen desires to obtain a non-exclusive perpetual world wide right and license to Nielsen and its Affiliates (with the right to sublicense to businesses divested by Nielsen or its Affiliates (regardless of the form of the transaction) and to successor suppliers solely in connection with their performance of service for Nielsen or Nielsen Affiliates) to practice such patent (when issued in the case of patents not yet issued) for the scope of the use of the patent which TCS performed as part of the Services when it was providing the same (it being deemed non-compliant if the license fees payable are subject to conditions or future agreement by the Parties).  

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(c) If (whether during or after the Term) TCS believes that Nielsen (or any Nielsen Affiliate or any supplier to Nielsen on behalf of Nielsen or any Nielsen Affiliate) is infringing a patent owned or licensed by TCS or a TCS Affiliate (beyond the scope of any license granted in the foregoing section), prior to bringing suit for such infringement TCS shall give Nielsen notice of infringement and Nielsen or its Affiliate (as the case may be) shall have two (2) years from the date of such notice to cure such infringement.  If the infringement is not cured within two (2) years from the date of such notice TCS (or the appropriate TCS Affiliate) may then bring suit and may seek damages which relate back to (i) the date of notice, if it is determined that the appropriate individuals at Nielsen did not have actual knowledge when the infringement began that Nielsen was infringing upon the TCS patent (constructive notice being insufficient); and (ii), in other cases, the date the infringement began.  

14.11 Residual Knowledge

Subject to patents owned by either Party and Section 9, nothing contained in this Agreement shall restrict a Party from the use of any general knowledge, experience and know-how, as well as any knowledge retained in unaided human memories including discoveries, methods, inventions, works, processes, ideas, concepts, tools and techniques learnt or developed by TCS in performing the Services hereunder (collectively, “ Residual Knowledge ”), provided that in doing so such party does not breach its obligations under Section 15 or infringe the Intellectual Property Rights of the other Party or third parties who have licensed or provided materials to the other party.  

14.12 Attorney-in-Fact

If after reasonable notice to TCS, Nielsen is unable to secure TCS’ or any TCS employee’s or subcontractor’s signature to any lawful and necessary document to which Nielsen is lawfully entitled under the terms of this Agreement, to apply for or execute any application with respect to the perfection of Nielsen’s Intellectual Property Rights, TCS hereby irrevocably designates and appoints Nielsen and its duly authorized officers and agents as TCS’ agents and attorneys-in-fact coupled with an interest to act for and in TCS’ or such TCS’ behalf and to execute and file any such documents to perfect Nielsen’s ownership in such Intellectual Property, and to do all other lawfully permitted acts to perfect such ownership with the same legal force and effect as if executed by TCS or such TCS employee or subcontractor.  Before exercising its authority under this Section 14.12, Nielsen shall provide TCS at least thirty (30) days prior written notice.  

14.13 Waiver of Moral Rights

TCS waives and agrees not to assert any “moral rights,” “rights of integrity,” “rights of paternity,” or similar rights to object to or prevent modification of any Intellectual Property, or to insist upon being identified as the creator or author of any Intellectual Property.

14.14 TCS Third Party Software

TCS-provided Third Party Software that TCS has licensed and will be used by TCS to provide the Services (“ TCS Third Party Software ”) is provided in Schedule K.  Nielsen

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acknowledges and agrees that such licenses do not necessarily permit TCS to assign, transfer or sublicense such Third Party Software or allow TCS to grant any use or access rights to such Third Party Software to other parties.

14.15 Nielsen Third Party Software

Subject to Nielsen’s prior written approval, any third party Software that is not TCS Third Party Software and required for the performance of Services as agreed by the Parties will be provided or made available by Nielsen or an Affiliate of Nielsen (or Nielsen may cause an Affiliate of Nielsen to provide or make available or direct TCS to obtain such Third Party Software, at Nielsen’s expense) to TCS to provide the Services (“ Nielsen Third Party Software ”).  TCS shall not be permitted to use Nielsen Third Party Software for the benefit of any entities other than Nielsen and its Affiliates or any other service recipients directed or permitted by Nielsen as provided in Section 3.10, without the prior consent of Nielsen, which may be withheld at Nielsen's discretion.  Subject to Nielsen having obtained any requisite consent (if applicable), TCS shall install, operate, and support Nielsen Third Party Software that Nielsen designates as Nielsen Third Party Software from time to time during the Term.  Except as otherwise requested or approved by Nielsen, TCS shall cease all use of Nielsen Third Party Software upon expiration or termination of this Agreement and any Termination/Expiration Assistance Services.

14.16 Robotics Engine

In providing the Services TCS has used and expects to continue to use certain proprietary robotics engines (the “ Robotics Engines ”) for automated analytics and processing, as more fully described in Schedule K.  ** .  If Nielsen or its Affiliates uses the Robotics Engines for purposes other than the scope for which TCS used the Robotics Engines in providing Services to Nielsen or its Affiliates, ** .  The TCS Project Tools may require licenses to certain third party/open source software in order to operate, as designated in Schedule K, which shall be  ** .  The foregoing license from TCS to Nielsen does not provide Nielsen or its Affiliates any right to  ** .  This paragraph shall survive any termination or expiration of the Agreement.

14.17 Section 365(n)

All rights and licenses granted under or pursuant to this Agreement by TCS to Nielsen are, and shall otherwise be deemed to be, for purposes of Section 365(n) of the United States Bankruptcy Code (the “ Bankruptcy Code ”), licenses to rights to “intellectual property” as defined under the Code.  The Parties agree that Nielsen, as licensee of such rights under this Agreement, shall retain and may fully exercise all of their rights and elections under the Bankruptcy Code.  The Parties further agree that, in the event of the commencement of any bankruptcy proceeding by or against TCS under the Bankruptcy Code is commenced, Nielsen shall be entitled to retain all of their rights under this Agreement.

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Section 14A.   DATA PRIVACY

In performing the services, TCS will comply with the requirements of this Section 14A.  Notwithstanding the SARA Effective Date, this Section 14A is effective as of October 31, 2007.

14A.1 Data Privacy Rules, Generally

(a) " Data Privacy Rules " means the following:

(i) all Laws applicable to Nielsen and the Nielsen Regulatory Requirements regarding personal data privacy and data protection rights (including breach notification requirements) with respect to Personally Identifiable Information held and/or controlled by Nielsen and its Affiliates, including personal data relating to employees, customers, consumers, panelists, survey respondents, and other individuals.  Such Laws and Nielsen Regulatory Requirements include: (A) the Gramm-Leach Bliley Act and its effective implementing rules and regulations (" GLB Act "); (B) the Health Insurance Portability and Accountability Act of 1996 and its effective implementing rules and regulations (" HIPAA ") and analogous state laws; (C) the Canadian Privacy Legislation and its effective implementing rules and regulations; and (D) legislation implementing the European Directive 95/46/EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data (the " EU Data Protection Directive " or the " Directive ") ; and

(ii) the provisions of this Agreement that address TCS' obligations regarding data privacy and data protection, including Section 5.6, Section 14, this Section 14A, Section 15, Section 22, and Schedule G to this Agreement.

(b) General Requirements .

(i) TCS and Nielsen will comply, and will support the other Party in complying, with all relevant provisions of Data Privacy Rules.

(ii) TCS will observe, comply with, and perform the Services in a manner consistent with, the Data Privacy Rules.

(iii) TCS will cause those TCS Affiliates and Approved Subcontractors performing the Services to comply with the obligations of TCS provided in this Section 14A.

(iv) Except as provided in Section 14A.1(c), TCS will meet the requirements of this Section 14A at no additional charge to Nielsen.

(v) If TCS suspects or becomes aware of any breach of the Data Privacy Rules, TCS will promptly notify Nielsen and will cooperate with Nielsen to investigate, mitigate, rectify and respond to such breach.

(vi) Upon Nielsen's request, TCS will provide to Nielsen certifications (whether self-certifications or, on an Out-of-Pocket Expense basis, third party certifications, as Nielsen reasonably requests) that demonstrate TCS' compliance with the Data Privacy Rules.

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(vii) Nielsen will have the right to screen and approve all TCS Personnel who might have access to the Personally Identifiable Information that is the subject of the Data Privacy Rules.

(viii) Nothing in this Agreement will be deemed to prevent Nielsen from taking the steps it deems necessary to comply with the Data Privacy Rules.

(ix) The obligations provided in this Section 14A will survive the termination or expiration of this Agreement.

(c) Changes to the Data Privacy Rules .

(i) Statutory and Regulatory Changes .  If during the Term a change is made to any Laws or Nielsen Regulatory Requirements described in Section 14A.1(a), or a new Law or Nielsen Regulatory Requirement is implemented that affects any of the Parties' rights and obligations regarding data protection and data privacy in this Agreement, TCS will comply with such changed or new Law or Nielsen Regulatory Requirement in accordance with the provisions of Section 22.8.

(ii) Change Control Procedure .  TCS will perform the Services in compliance with any additional or revised Nielsen standards, policies and requirements disclosed to TCS from time to time relating to the Data Privacy Rules, whether or not additions or revisions arise from changed or new Laws or Nielsen Regulatory Requirements (such as those relating to information security, or instructions from Nielsen or any Nielsen Affiliate in connection with a signed EU Model Contract), subject to application of the Change Control Procedure to the extent TCS reasonably demonstrates that such standards, policies, requirements and instructions impose material incremental costs upon TCS in excess of those that would otherwise be necessary for TCS to comply with its obligations under this Agreement.

14A.2 EU Privacy Laws .

Without limiting the generality of Section 14A.1, TCS will comply with the obligations provided in this Section 14A.2 regarding applicable EU Privacy Laws.

(a) Definitions .  The following non-capitalized terms used in Section 14A.2 will have the meanings given to them in the EU Privacy Laws: " controller "; " data exporter "; " data importer "; " data subject "; " personal data "; " processing " (and " processed " will be construed accordingly); and " processor ".  In addition:

(i) " EU Model Contract " means a contract between the applicable data importer and the applicable data exporter, which contract will include standard contractual clauses provided or approved by the applicable European Union or implementing country authorities governing the transfer and processing of personal data outside of the European Union and

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(ii) " Nielsen Personal Data " means personal data that is processed by or on behalf of TCS in performing the Services, including personal data relating to the employees, customers, consumers, panelists, and survey respondents of Nielsen and its Affiliates, and/or which is made available directly or indirectly to TCS by Nielsen or Nielsen Affiliates.

(b) Compliance with EU Privacy Laws .  Nielsen and TCS will each comply, and will support the other Party in complying, with their respective obligations under the EU Privacy Laws, including maintaining all necessary notifications or registrations that may be required.

(c) The Parties' Roles .  The Parties agree that:

(i) Nielsen Solely Responsible .  Nielsen is solely responsible for determining the purposes for which and the manner in which Nielsen Personal Data are, or are to be, processed under this Agreement in the course of TCS performing the Services; TCS will only process Nielsen Personal Data in accordance with written instructions given by Nielsen and in accordance with this Agreement; and

(ii) Controller and Processor .  Nielsen will be the data "controller" with respect to all Nielsen Personal Data and TCS will be the data "processor" with respect to all Nielsen Personal Data.

(d) TCS' Obligations .

(i) General.   In a manner that conforms to any time limits provided in applicable EU Privacy Laws, and in any event as soon as reasonably practicable, TCS will comply with any written request to provide reasonable assistance to Nielsen as necessary to allow Nielsen to comply with EU Privacy Laws.

(ii) Nielsen Consent for Transfers .  Where TCS intends to transfer any Nielsen Personal Data either (A) to third parties (including TCS Affiliates and Approved Subcontractors), or (B) across any country's border (except to countries or territories within the European Union or to a country that the European Commission has found to ensure an adequate level of protection within the meaning of Article 25(2) of the Directive), TCS will obtain Nielsen's prior written consent, which Nielsen may withhold in its sole discretion.  Nielsen may grant such consent subject to any conditions Nielsen deems appropriate, and any such transfer of Nielsen Personal Data will in any event be subject to TCS' compliance with the applicable provisions of Section 14A.2(f).

(iii) Other TCS Obligations .

(A) TCS will promptly notify Nielsen in writing if TCS: (1) receives any complaints about the processing of Nielsen Personal Data from third parties (including data subjects); or (2) receives, or becomes aware of, any allegation by any relevant EU privacy or information commissioner (or any corresponding supervisory authority) that Nielsen or TCS is not complying with the EU Privacy Laws; and in each such case, TCS will not make any admissions, or take any action, which may be

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prejudicial to the defense or settlement of any such

complaint or allegation and will provide to Nielsen such reasonable assistance as it may require in connection with such complaint.

(B) Nielsen in any event will ensure that any Nielsen Personal Data it provides to TCS or requires TCS to obtain on Nielsen's behalf in relation to this Agreement can be lawfully processed in the manner contemplated by this Agreement.

(e) Article 17 of the Directive: TCS agrees that with respect to Nielsen Personal Data TCS is obligated to comply with applicable legislation implementing Article 17 of the Directive, including the following obligations:

(i) Technical and Organization Measures .  Take appropriate technical and organizational measures (including in accordance with the requirements of this Agreement) to safeguard against: (A) unauthorized accesses to, and unlawful processing of, Nielsen Personal Data; (B) accidental loss, misuse or destruction of, or damage to, Nielsen Personal Data; and (C) unauthorized disclosure of Nielsen Personal Data;

(ii) Written Instructions .  Only process Nielsen Personal Data in accordance with written instructions given by Nielsen, including as provided in this Agreement;

(iii) Reliability of Third Parties and of Personnel .  Take reasonable steps to ensure the reliability of those third parties (including TCS Affiliates and Approved Subcontractors) that, and those TCS Personnel who, have access to Nielsen Personal Data; and

(iv) Training .  Ensure that all TCS Personnel involved in processing Nielsen Personal Data have undergone (and on an ongoing basis continue to undergo) reasonably adequate training in the care and handling of personal data generally and Nielsen Personal Data in particular.

(f) Transfers to Third Parties .  Where TCS intends to transfer any Nielsen Personal Data to any third party (including TCS Affiliates and Approved Subcontractors), the following provisions will apply:

(i) Transfers to Third Parties Within the European Union and Certain Other Countries .  If such transfer is to a third party providing some portion of the Services within the European Union (or where a third party is providing some portion of the Services from a country that the European Commission has found to ensure an adequate level of protection within the meaning of Article 25(2) of the Directive ), TCS will ensure that no transfer takes place until such time as TCS has concluded a subcontract (or intra-group arrangement) with the relevant third party, which subcontract (or intra-group arrangement) includes provisions to protect such Nielsen Personal Data that are substantially equivalent to those set forth in this Section 14A; or

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(ii) Transfers to Third Parties Outside the European Union .  If such transfer is to a third party providing some portion of the Services from outside the European Union (except where such third party is providing some portion of the Services from a country that the European Commission has found to ensure an adequate level of protection within the meaning of EU Privacy Laws), TCS will ensure that no such transfer takes place until such time as TCS has:

(A) caused the relevant third party to enter into an EU Model Contract with Nielsen and/or with any Nielsen Affiliate(s) designated by Nielsen (pursuant to which the relevant third party will be the data importer and Nielsen and/or the applicable Nielsen Affiliate will be the data exporter); and

(B) concluded a subcontract (or intra-group arrangement) with the relevant third party, which subcontract (or intra-group arrangement) will include obligations for such third party with respect to (1) its ability to process Nielsen Personal Data; and (2) its obligations with regard to legislation implementing confidentiality and security requirements set forth in EU Privacy Laws, which will be substantially equivalent to those provided in Section 14A.2(e).

In addition, prior to the transfer of any Nielsen Personal Data outside the European Union (or a country that the European Commission has found to ensure an adequate level of protection within the meaning of EU Privacy Laws) for processing, the Parties will take such steps as may be necessary to comply with the requirements and time limits provided in applicable EU Privacy Laws of the relevant country or territory, including by lodging a copy of any EU Model Contract with, or seeking any permits or licenses from, the relevant privacy or information commissioner (or any corresponding government office or agency) in the applicable jurisdiction.

Section 15. DATA OWNERSHIP, PROTECTION AND RETURN OF DATA

15.1 Ownership of Nielsen Data

(a) All of Nielsen Data is, or will be, and shall remain the property of Nielsen and shall be deemed Confidential Information of Nielsen.  Regardless of whether the Nielsen Data has been de-identified or de personalized, Nielsen Data shall not be:

(i) used by TCS other than in connection with providing the Services;

(ii) disclosed, sold, assigned, leased or otherwise provided to third parties by TCS or TCS Agents;

(iii) commercially exploited by or on behalf of TCS or TCS Agents; or

(iv) removed from the Nielsen data processing environment without Nielsen’s prior written consent (which may be arbitrarily denied and if granted withdrawn, subject to the provisions of Section 6.3).

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(b) TCS shall bear the full and complete risk and liability for all loss, misuse, theft or destruction to any of Nielsen Data provided to TCS; except that TCS shall not be liable
for loss, misuse, theft or destruction of such Nielsen Data to the extent resulting from the actions or omissions of Nielsen, or Nielsen Agents.

(c) TCS shall:

(i) adequately mark or otherwise identify Nielsen Data as Nielsen’s property;

(ii) store Nielsen Data separately from TCS’ property; and

(iii) promptly remove Nielsen Data at Nielsen’s request.  

(d) Regardless of whether the Nielsen Data has been de-identified or de-personalized, Nielsen Data shall not be utilized by TCS for any purpose other than the performance of Services under this Agreement and the resolution of Disputes (consistent with Section 27).  TCS shall not possess or assert any lien or other right against or to Nielsen Data.

15.2 Return of Data

(a) Upon expiration or termination of this Agreement, or upon request by Nielsen at any time, TCS shall:

(i) at Nielsen’s expense, promptly return to Nielsen, in the format and on the media requested by Nielsen, all of Nielsen Data; and

(ii) erase or destroy all of Nielsen Data in TCS’ possession.  

(b) Any archival tapes containing Nielsen Data shall be used by TCS and TCS Agents solely for back up purposes.  

15.3 Safeguarding of Data

TCS shall, subject to Nielsen’s approval, establish and maintain environmental, safety and facility procedures, data security procedures and other safeguards against the destruction, misuse, loss, unauthorized access or alteration of Nielsen Data in the possession of TCS which are consistent with the obligations and standards provided at Section 5.6 and as are adequate to meet the requirements of Nielsen’s record retention policy and applicable Laws.  

15.4 Reconstruction of Data

As part of the Services, TCS shall be responsible for developing and maintaining procedures for the reconstruction of lost Nielsen Data which are:

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(a) no less rigorous than those maintained by Nielsen as of the Original Effective Date (or implemented by Nielsen in the future to the extent deemed necessary by Nielsen); and

(b) no less rigorous than those maintained by TCS for its own information of a similar nature.

Section 16. CONSENTS

16.1 Nielsen Consents

All Nielsen Consents shall be obtained by Nielsen with TCS’ cooperation.  Nielsen shall pay any costs of obtaining the Nielsen Consents.  TCS agrees to use Commercially Reasonable Efforts to minimize the costs associated with obtaining Nielsen Consents, including utilizing TCS’ bargaining power with Software licensors when appropriate to obtain Software licenses to be used to provide the Services.

16.2 TCS Consents

All TCS Consents shall be obtained by TCS.  TCS shall, with reasonable cooperation from Nielsen, pay all costs of obtaining TCS Consents.

16.3 Process Until Consents Are Obtained

(a) If, despite using Commercially Reasonable Efforts, neither Nielsen or TCS is able to obtain a required third party consent, then, unless and until such third party consent is obtained, TCS shall use all Commercially Reasonable Efforts to determine and adopt, subject to Nielsen’s prior written approval, such alternative approaches as are necessary and sufficient to provide the Services without such third party required consent.  If such alternative approaches are required for a period longer than ** the Parties will review the matter to decide whether to implement a work-around or to reduce or eliminate the affected Services as provided in subsection (b) of this Section 16.3.  If the work-around is required as a result of TCS’ failure to obtain any consent required of TCS, ** .  If the work-around is required as a result of Nielsen’s failure to obtain any consent required of Nielsen, ** .  If Services are reduced or eliminated, the Parties shall ** .

(b) If TCS fails to obtain a TCS required consent from a specific third party within ** of the applicable SOW commencement date and such failure has a material adverse impact on the use or provision of the Services by Nielsen, Nielsen may terminate the SOW in accordance with Section 28.2(i).

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Section 17. DISASTER RECOVERY PL AN AND BUSINESS CONTINUITY PLAN

17.1 General

(a) Schedule N contains Nielsen’s DRP and BCP requirements (“ BCP and DRP Requirements ”).  Nielsen will identify necessary changes to be made to each plan and TCS will revise each plan to address Nielsen’s desired changes by the delivery date set by Nielsen.  Unless agreed to by TCS, for any additional and incremental costs related to or arising from implementation of Nielsen-specified changes shall be a Pass-Through Expense to be reimbursed to TCS by Nielsen provided, however, that prior to incurring any such incremental costs, TCS
shall provide Nielsen a detailed comparison of the costs of the DRP and BCP plans proposed by TCS and the DRP and BCP plans as modified by Nielsen and shall obtain written approval from Nielsen as to the changes it requires and the associated costs for which Nielsen shall be responsible.  All changes to the DRP and BCP shall be completed no later than thirty (30) days following completion of the transition of those applicable functions to TCS.  

(b) For avoidance of doubt, the BCP shall include and precisely describe, at a minimum, the emergency response, crisis management and business recovery processes and activities that TCS will undertake after a disaster.  The final form of the DRP and BCP shall also address the recovery time for each of the categories of Services.  The DRP and the BCP shall be updated at least once every six (6) months during the Term.  

(c) In addition, TCS shall:

(i) have an active DRP and BCP that is in compliance with the standards provided in Schedule N in place for each Global Delivery Center location;

(ii) annually confirm the operability of the DRP and BCP during every Contract Year, including performing periodic backup of all data related to this Agreement, in compliance with Schedule N, which backup shall be stored securely to facilitate disaster recovery;

(iii) certify to Nielsen at least once during each such Contract Year that the DRP and BCP are fully operational following an annual test of each of the DRP and the BCP, which tests shall be observed by a designated representative of Nielsen;

(iv) implement the DRP and/or BCP upon the occurrence of a disruption in the Services or a disaster (as such term is defined in the DRP and BCP).  In the event of a disruption or a disaster, TCS may not increase its Charges under this Agreement or charge Nielsen additional amounts (except as agreed by Nielsen in the DRP and BCP); and

(v) designate a crisis management leader with the responsibility for TCS’ compliance with this Section 17.1.

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17.2 Disaster or Fo rce Majeure Event

(a) So long as such failure to perform could not have been prevented by reasonable precautions, neither Party will be responsible for any failure to perform due to causes beyond its reasonable control (each a “ Force Majeure Event ”) including acts of God, war, riot, embargoes, acts of civil or military authorities, acts of terrorism, fire, floods, earthquakes, pestilence, or lightning; provided however, that such Party gives prompt written notice thereof to the other Party.  The time for performance will be extended for a period equal to the duration of the Force Majeure Event but in no event longer than thirty (30) days, after which the other Party affected by the Force Majeure Event may terminate this Agreement as provided in Section 28.2.

(b) In the event of a Force Majeure Event, TCS shall promptly notify Nielsen and submit a plan to Nielsen to restore the Services consistent with the DRP and BRP.  Upon Nielsen’s acceptance of the proposed plan, TCS shall reinstate the Critical Services within forty-eight (48) hours of the occurrence of the Force Majeure Event or shorter period provided in the applicable DRP or BCP.  If Nielsen rejects the proposed plan, or if TCS fails to submit a plan within twelve (12) hours after occurrence of the Force Majeure Event, and the event prevents, hinders, or delays performance of the Critical Services for more than seventy-two (72) hours and TCS is still unable to resume Services directly or through a TCS initiated alternative, then Nielsen may, upon written notice to TCS, procure the Services from an alternate source.

17.3 Termination Due to Force Majeure Events

(a) If during a Force Majeure Event, Nielsen elects to obtain services from an alternate source, TCS shall reimburse Nielsen for the reasonable additional costs incurred by Nielsen in procuring such Services for up to sixty (60) days from the disaster or Force Majeure Event.  In addition, the amount that would have been spent with TCS but for such Force Majeure Event will count toward MCA and the ACA.  

(b) For Force Majeure Events affecting TCS if after thirty (30) days TCS is unable to resume full Services, Nielsen may resource on a long term basis with another vendor and terminate the affected SOW and the amount that would have been spent with TCS but for such Force Majeure Event shall count against the MCA and the ACA.  As of the termination date, TCS shall no longer be required to reimburse Nielsen for the additional costs as described in Section 17.3.  If the Parties disagree on the amount Nielsen would have spent with TCS but for the Force Majeure Event, the amount shall be determined in accordance with the dispute resolution process described in Section 1 of Schedule C.  

(c) If after one hundred and twenty (120) days from the Force Majeure Event, the Force Majeure Event is not ameliorated, then the impacted party may terminate the impacted Services and any remaining portion of the MCA and the ACA will be reduced in accordance with the dispute resolution process described in Section 1 of Schedule C.  If the Force Majeure Event is impacting Nielsen, then Nielsen shall pay for the Services until

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notice of termination by Nielsen and any remaining portion of the MCA and the ACA will be reduced in accordance with Section 1 of Schedule C.

17.4 Allocation of Resources

Whenever a Force Majeure Event or a disaster causes TCS to allocate limited resources between or among TCS, TCS’ customers and Nielsen at the affected Service Locations, Nielsen shall receive no less priority in respect of such allocation than that provided by TCS to similar customers.

17.5 No Charge for Unperformed Services

Nothing in this Section 17 shall limit a Party’s obligation to pay any amount due to the other Party under this Agreement; provided, however, that, if TCS fails to provide the Services in accordance with this Agreement due to a TCS Force Majeure Event, the Baseline Service Charges
shall be adjusted in a manner such that Nielsen is not responsible for the payment of any Baseline Service Charges or costs for Services that TCS has failed to provide.

Section 18. TCS REVENUE COMMITMENT

18.1 Revenue Commitment.

TCS agrees that during each Calendar Year of the Initial Term beginning with ** TCS and its Affiliates (and those unaffiliated third parties specifically approved by Nielsen for this purpose, such approval to be at Nielsen's sole discretion) will purchase products and services in an amount (such amount, “ Revenue ”) from Nielsen and its Affiliates not less than the Commitment Target for such Calendar Year.  The “ Commitment Target ” for each Calendar Year is as follows:

(a) For Calendar Year 2013, **;

(b) For Calendar Year 2014, ** ; and

(c) For each Calendar Year thereafter:

(i) ** ,

(ii) **

(iii) **

(d) Notwithstanding Section 18.1(c) for Calendar Year ** the calculated amount of  ** will be reduced by **  (e.g., **  ) to the extent the Charges for 2017 qualifying for the ACA are equal to or less than **.  If the Charges qualifying for 2017 ACA are higher than ** the Commitment Target will be increased proportionately but not greater than ** .

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18.2 Measuring Revenues during a Calendar Year .

Revenue for a Calendar Year shall be measured based on products or services delivered during such Calendar Year, even if billing or payment is delayed until the following year.  If Nielsen is solely at fault for delay that prevents delivery of services or products for purchase orders with agreed delivery date in December (with the December delivery date formally signed off in writing by Nielsen), the value of such purchase orders will be deemed to count towards fulfilling the Revenue Commitment for that year, provided that the services or products are delivered by the January 31 of the following year.  Revenue shall not include taxes or pass thru expenses.

18.3 Treatment of Shortfalls .

If in any Calendar Year beginning 2013 TCS has not achieved Revenue equal to the Commitment Target, then Nielsen shall be entitled (as its sole and exclusive remedy) to a Service Credit equal to ** .  At the end of each Calendar Year beginning with Calendar Year 2017 the Parties shall account for the Revenue in such Calendar Year and calculate the Service Credit, if any, accruing to Nielsen's benefit.  

18.4 Termination of Commitment Target By TCS .

Prior to the  ** , TCS may, upon written notice given to Nielsen prior to the beginning of the ** , end the Commitment Target and instead elect to provide Nielsen with Service Credit as follows:

(a) If the Commitment Target is to end for Calendar ** , a Service Credit equal to **  of the Commitment Target otherwise due for ** , the amount of such Service Credit to apply for ** and reoccur during each succeeding Calendar Year of the Initial Term;

(b) If the Commitment Target is to end for Calendar Year **, a Service Credit equal to ** of the Commitment Target otherwise due for 2020, the amount of such Service Credit to apply for **  and reoccur during each succeeding Calendar Year of the Initial Term; and

(c) If the Commitment Target is to end in ** or later, **.

Section 19. CHARGES; INVOICING AND PAYMENT TERMS

19.1 Charges

(a) Rate Card .  The Rates described on the Rate Card provided in Schedule C shall be firm and fixed during the Term (including the Extension Periods) except as provided in Section 21, for all Personnel, regardless of inflation, changes in exchange rates, skill or level.  Unless otherwise provided in Schedule C, all prices are in U.S. dollars per person per hour and will be billed in accordance with Section 19.4.  

(b) Exclusions from Rate Card .  Except for any fees payable for Services provided under a Fixed Price SOW, Services provided to suppliers of Nielsen and its Affiliates

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pursuant to Section 21, and Services provided to Nielsen divested businesses pursuant to Section 3.4(d), the Services will be based on the Rates provided in Schedule C and the provisions of this Section 19.

(c) Certain Credits and Reductions in the ACA and the MCA .  TCS shall provide Nielsen with certain credits described in Section 18 of the Agreement and reductions in the ACA and the MCA as provided in Section 1 of Schedule C.

19.2 T&M

(a) General .  TCS shall invoice Nielsen monthly in arrears for T&M Projects for the agreed upon level of Resources assigned to each applicable SOW (“ Baseline Service Charges ”).  TCS may not invoice Nielsen for Resources in excess of the number provided in the applicable SOW as the maximum number of TCS Personnel and Baseline Service Charges used to provide the Services, except as provided below.  For those SOWs that are T&M Projects but are not subject to the Baseline Service Charges, then invoicing shall be based on actual efforts. For every ramp down request Nielsen will provide at least ** days’ prior notice for US, China or India and **  days’ prior notice for elsewhere.  If the MCA and/or the ACA have been reduced pursuant to Sections 1.4(h) or (i) of Schedule C, if requested by TCS Nielsen will inform TCS if the reason
for changes in volumes is due to Nielsen customer volume variations to enable true up for purposes of Section 1.6(a) of Schedule C.

(b) Baselining.

(i) The Parties intend for there to be a 1:1 headcount ratio when work is transitioned from Nielsen or a third party to TCS such that work is transitioned at the same level of productivity.  

(ii) Notwithstanding the foregoing, the Parties acknowledge and agree that given the nature of offshoring, there may be in exceptional cases, up to a maximum of fifteen percent (15%) higher resources in the end state compared to the pre-transition number.  If such higher resource utilization is necessary, it shall be identified and approved by the Parties in the Transition Plan and/or the relevant SOW.  Nielsen shall not be required to pay for loss of productivity in excess of fifteen percent (15%), attributable to outsourcing and offshoring the Services to TCS, unless specifically discussed and agreed to by the Parties in writing prior to the commencement of Services.  Except as set forth in this Section 19.2(b)(ii), TCS will be required to utilize its resources bench at TCS’ cost in order to meet Service Levels and productivity commitments to Nielsen.

(c) Rates Fully Loaded .  

(i) Resources assigned to Nielsen’s account on a T&M basis will be charged at forty (40) hours a week up to a maximum of two thousand eighty (2,080) hours per year.  Any work performed outside of normal weekly or daily business hours by Resource is included in the Rates provided in Schedule C (i.e., there shall be no additional charge for overtime work).  If a Resource actually works for more than forty (40) hours during a week with

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prior approval of the TCS and Nielsen Project Managers, such additional work may be offset by compensatory time off, provided nothing provided herein shall be construed as an entitlement to compensatory time off.  Nielsen shall not be charged for time spent by a Resource while on vacation or for training days unless otherwise specified in this Agreement or otherwise agreed to in writing by Nielsen.  

(ii) Except as expressly provided in this Agreement, an SOW or in Schedule C, any expenses relating to the Services are included in the Rate Card and shall not be reimbursed by Nielsen unless agreed to by Nielsen in writing in advance.  Unless otherwise expressly provided in Schedule C or approved by the Nielsen Global Relationship Manager in writing, travel time shall not be charged to Nielsen.  Unless otherwise expressly provided in Section 19.3, all such reimbursable travel related expenses incurred by TCS must be approved in writing by Nielsen in advance and shall be subject to Nielsen’s then-current corporate travel policies.  

(iii) Except to the extent expressly stated in this Agreement or an SOW, costs incurred by TCS in connection with establishing and operating the Global Development Center (i.e., costs for floor space, facilities and standard computer Hardware and Software specified in Schedule K and L) are included in the Rates provided in the Rate Card.

19.3 Expenses Reimbursement

(a) TCS will only be reimbursed for expenses (including Pass-Through Expenses) that are reasonable, warranted and cost effective, and have been approved in advance by Nielsen’s Project Manager.  For each item of expense for which reimbursement is requested, TCS will submit supporting documentation in accordance with Nielsen’s policies.  All approved business expenses and Pass-Through Expenses will be reimbursed at cost (as actually incurred), without mark-up.  

(b) If Nielsen requests that a Resource undertake work related travel outside of such individual’s normal place of work or if Nielsen provides advance written authorization for such work related travel, Nielsen shall reimburse all reasonable, actual travel expenses for such requested or authorized travel.  

(c) If any Resource is initially assigned to work outside the Global Delivery Center for a duration of less than six (6) months at Nielsen’s request or authorization, Nielsen shall be charged reasonable, actual living expenses and round trip air travel cost for such Resource to the extent relating to the Resource’s provision of such on-site work.  The provisions of this Section 19.3(c) shall not apply to those Resources temporarily assigned for the purpose of Knowledge Transfer, transition and on-site Off-Shore rotation.  

(d) All reimbursable expenses shall be in accordance with the Nielsen’s Expense Management Policy provided in Schedule G.

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(e) Further, Nielsen shall provide or reimburse any other reasonable costs, expenses or charges incurred by TCS in connection with the Services as described in Sections 12.1(c) and 12.1(d).  

(f) For any relocation of Resources requested by Nielsen, Nielsen shall reimburse TCS for all actual, documented, initial and incremental costs and expenses arising from any relocation of Resources, as may be required by Nielsen, and agreed to in writing by the Parties.  

(g) Nielsen is responsible to reimburse the initial and incremental costs and expenses of relocation of Service Locations requested by Nielsen as described in Section 6.2(b).

(h) Subject to prior approval of Nielsen of the costs and expenses, Nielsen shall reimburse TCS of the reasonable costs and expenses incurred by TCS in implementing any changes in applicable Laws (excluding changes in laws applicable to the business of TCS as a service provider), Nielsen Policies or Standards to the extent TCS is required to implement or comply with such changes under the terms of this Agreement, including Section 22.8.  

19.4 Invoicing and Payment Terms.  

(a) Payment of undisputed amounts shall be due ** days from the date of invoice (provided it is issued to Nielsen promptly, no later than then one ** after the date of the invoice).  Other invoices shall be measured from the date of receipt by Nielsen).  All invoices shall be monthly in arrears.  **   .

(b) Invoicing for any Fixed Price SOW shall be as provided in the applicable SOW.  Invoicing for T&M Projects shall be as provided in Section 19.2(a).  

(c) At Nielsen’s request or as a result of applicable Law Nielsen may require TCS to present more than one invoice for Charges or amounts for Services received or performed for Nielsen service recipients in different geographic territories.  The mechanics of local country billing are described in Section 6 of Schedule C.  In such cases, subject to Section 6 of Schedule C, the Parties will mutually agree on the procedure for separate invoicing to conform to applicable Laws.  

(d) TCS’ monthly invoices shall separately state the amount charged for each SOW along with service fees for approved, Scope Changes or new Projects within the SOW.  Without limiting the following, each invoice shall show details as to Charges as necessary to meet Nielsen requirements under accounting rules and regulations, validate volumes and fees, including:

(i) monthly Baseline Service Charges with Project level detail where Project work is performed within baseline Service Charges;

(ii) additional Project charges;

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(iii) identification of all reimbursable costs and expenses for the month to which the invoice corresponds;

(iv) identification of the amounts of any taxes TCS is collecting from Nielsen;

(v) such other details and billing information as is necessary to satisfy Nielsen’s internal accounting and chargeback requirements, including as necessary to allow Nielsen to accurately allocate charges (including reimbursable expenses) by Nielsen legal entity, business unit, product line, department, location, Project and unit of consumption;

(vi) the pricing calculations and related data utilized to establish the Charges; and

(vii) each invoice shall be provided electronically (in Adobe .pdf formats)  and shall be in the form and include the information specified in Schedule C.

19.5 Rights of Set Off

With respect to any undisputed amount which (a) should be reimbursed to a Party; or (b) is otherwise payable to a Party pursuant to this Agreement, such Party may upon notice to the other Party set off any undisputed amount and deduct the entire amount owed to such Party against the Charges otherwise payable or expenses owed to the other Party under this Agreement.

19.6 Refundable Items

If TCS receives any refund, credit or other rebate (including deposits) in connection with an Assigned Agreement that is attributable to periods prior to the effective date of the assignment, then TCS shall promptly notify Nielsen of such refund, credit or rebate and shall promptly pay to Nielsen the full amount of such refund, credit or rebate.  If TCS is required to pay any fees, late fees, penalties or other amount in connection with an Assigned Agreement that is attributable to periods prior to the date of assignment indicated in the Assignment Agreement or SOW, then TCS shall promptly notify Nielsen and Nielsen shall promptly pay or reimburse TCS of such amount.

19.7 Unused Credits

Any unused credits against future payments owed to either Party by the other Party pursuant to this Agreement shall be paid to the applicable Party within thirty (30) days of the expiration or termination of this Agreement.

19.8 Proration

Unless otherwise specified herein, all periodic fees or charges under this Agreement are to be computed on a calendar month basis and shall be prorated on a per diem basis for any partial month.

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19.9 Disput ed Payment

Nielsen may withhold payment of particular charges in an invoice that Nielsen disputes in good faith.  If charges cover both disputed and undisputed items, Nielsen shall pay all undisputed items in accordance with this Section 19.9.  If Nielsen withholds payment of particular charges in an invoice, then Nielsen shall make a good faith effort to notify TCS before the invoice due date of the reason for such withholding, and in any case, and regardless of whether Nielsen made such good faith effort, within seven (7) days of a request from TCS for explanation of the withholding, Nielsen shall notify TCS in writing, describing in reasonable detail the reason for such withholding.  The Parties shall diligently pursue an expedited resolution of such dispute.  

19.10 [Intentionally Omitted]

19.11 [Intentionally Omitted]

19.12 Most Fav ored Customer

TCS warrants that the terms (including Rates) of this Agreement are comparable to or better than the terms (including Rates) offered by TCS with respect to comparable or lesser engagements of any of its similarly situated commercial customers for comparable services.  It is agreed that similarity and comparison shall be based on essential commercial and economic terms of the engagement including minimum commitments, pricing and charging methodology, volume, geographic spread, nature of services, service level commitments, assets and resources transfer provisions and offshore leverages.  If TCS offers more favorable terms to any such commercial customers during the Term of this Agreement, such terms shall also be made available to Nielsen within thirty (30) days from the date of such offer.  

Section 20. LOCAL AGREEMENTS

20.1 General

(a) The Parties may implement this Agreement and its various SOWs in territories outside the United States or India by having their local Affiliates execute an agreement (each, a Local Agreement ”), substantially in the form of Exhibit Q-1 to Schedule Q , between TCSL or the TCS Affiliate that is TCS’ principal operating entity in the relevant country and one or more Nielsen Affiliates in such relevant country.  If either Party elects to have a Local Agreement with respect to a country, then, except as provided for in Schedule Q , such Local Agreement shall incorporate by reference all of the terms and conditions of this Agreement and its Schedules and Attachments.  Such Local Agreement shall vary such terms and conditions and Schedules and Attachments only if necessary to comply with the local law in the country concerned, to designate which of the Services described in Schedule A to this Agreement or in an SOW shall be provided under such Local Agreement, to designate the invoicing and payment currency for the applicable Local Agreement.

(b) Without the consent of both Parties, no Local Agreement shall alter the aggregate net amounts to be received by TCS (including TCS Affiliates).

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(c) The UN Convention on the International Sale of Goods shall not apply to any Local Agreement.

(d) Disputes that may arise between the parties to such Local Agreement will be resolved by the Parties to this Agreement pursuant to Section 27.

(e) If (i) a TCS Affiliate that is the party to a Local Agreement should breach such Local Agreement, TCS shall use Commercially Reasonable Efforts to take such action as necessary and appropriate to cause such TCS Affiliate to cure such breach and comply with such Local Agreement, or (ii) a Nielsen Affiliate that is a party to a Local Agreement should breach such Local Agreement, Nielsen shall use Commercially Reasonable Efforts to take such action as is necessary and appropriate to cause such Nielsen Affiliate to cure such breach and comply with such Local Agreement.

(f) Notwithstanding the primary obligation, if any, of the applicable Nielsen Affiliate to pay the Charges and other amount under the applicable Local Agreement to TCS or applicable TCS Affiliate, Nielsen retains the ultimate financial responsibility for the Charges and other amounts payable for the Services under the Local Agreement.

20.2 Relationship between this Agreement and Local Agreements

This Agreement executed by the Parties and any Local Agreement(s) executed by TCSL or TCS Affiliate(s) and Nielsen Affiliate(s) are separate, but related agreements.  The following applies:

(a) all Local Agreement(s) shall expire upon termination (for any reason) or expiration of this Agreement;

(b) termination or expiration of a Local Agreement shall not constitute termination or expiration of this Agreement or any other Local Agreement;  

(c) an act or omission under a Local Agreement that constitutes a breach of this Agreement or such Local Agreement shall not constitute a breach of any other Local Agreement, unless such act or omission independently breaches such Local Agreement; and

(d) an act or omission that constitutes a breach of a Local Agreement shall constitute a breach of this Agreement, and such breach may be material to this Agreement.  

Section 21. EXTENSION TO SUPPLIERS

(a) TCS will cooperate with Nielsen to identify opportunities for Nielsen and its Affiliates to reduce the cost of obtaining technology from their suppliers through the use by such suppliers of TCS.  At Nielsen’s request, TCS will perform services in connection with Nielsen’s procurement of Software/systems from Nielsen’s suppliers, and related integration, implementation or customization Services.  

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(b) Any amounts paid by Nielsen, its Affiliates, or its or their respective suppliers for services provided by TCS pursuant to a statement of work or other agreement entered into between any such supplier and TCS in connection with such supplier’s engagement with Nielsen shall count towards satisfaction of the ACA and the MCA.

Section 22. COMPLIANCE WITH LAWS

22.1 Compliance with Laws

The Parties are each responsible to comply with all Laws applicable to their respective businesses and cooperate with each other to ensure that all Service contemplated under this Agreement complies with all applicable Laws.  During the Term, TCS shall comply with all Laws applicable to the performance and delivery of Services, and shall cooperate and reasonably assist and support Nielsen in complying with, all Laws applicable to the receipt and use of Services and other obligations of Nielsen.  

22.2 Equal Employment Opportunity/Affirmative Action

TCS represents that it is, and during the Term shall remain, an equal opportunity affirmative action employer.  TCS represents and warrants that TCS does not, and shall not, discriminate against its employees or applicants for employment on any legally impermissible basis and is and shall remain in compliance with all applicable Laws against discrimination, including Executive Orders 11141, 11246, 11375, 11458, 11625, 11701, and 11758 in each jurisdiction where such orders are in force.  TCS warrants in accordance with 41 CFR Chapter 60-1.8 that its facilities are not segregated based on any prohibited grounds and that TCS complies with the Equal Opportunity Clause (41 CFR §60-1.4), the Affirmative Action Clause for Handicapped Workers (41 CFR §60-250.4) and the Affirmative Action Clause for Disabled Veterans and Veterans of the Vietnam Era (41 CFR §60-741.4) which are incorporated herein by reference.

22.3 Occupational Safety And Health Act

TCS agrees that all work performed under this Agreement will fully comply with the provisions of the Federal Occupational Safety and Health Act of 1970 and with any rules and regulations promulgated pursuant to the Act and any similar state or local laws.

22.4 Gramm-Leach-Bliley Act and Similar Laws

TCS shall comply with all applicable national, federal, state or local Laws, and rules and regulations of regulatory agencies, protecting the confidential material and privacy rights of Nielsen, its Affiliates, and/or their customers and consumers, including Title V, Subtitle A of the GLB Act and the Economic Espionage Act, 18 USC §1831 et.  seq.

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22.5 Immigr ation Laws

TCS shall ensure that all TCS Personnel in the United States possess valid work authorizations in accordance with the Immigration Reform and Control Act and the Immigration and Nationality Act.  

22.6 Hazardous Products or Components

TCS agrees to notify Nielsen in writing and to supply an appropriate and complete Material Safety Data Sheet to Nielsen’s Project Manager as well as to the ship-to point, if any materials to be brought onto Nielsen’s premises are toxic or hazardous under applicable Law or if the material is capable of constituting a hazard.  TCS shall be responsible to ensure that all materials display all reasonable notices and warnings of foreseeable hazards.  If the material is classified under the requirements of the OSHA Hazard Communication Standard, 29 CFR §1910.1200, the name and address of the chemical manufacturer or importer or other responsible parties must be marked on the label.  Appropriate hazard warnings specifying target organs must be on the label.  If any materials or containers would be or could be classified as hazardous or otherwise regulated waste at the end of its useful life, TCS shall advise Nielsen in writing and provide Nielsen with proper disposal instructions, although TCS shall be responsible for the disposal thereof in compliance with all applicable laws and regulations.

22.7 Labor Disputes

With respect to all labor disputes, jurisdictional or other shutdowns, slowdowns, strikes, or other work stoppages or actions (collectively “ Labor Disputes ”) of which TCS or a union with which it has a collective bargaining agreement (“ CBA ”) is a party, TCS shall promptly take all necessary action toward elimination and or settlement of all Labor Disputes.  Each Party shall bear the cost of any Labor Dispute where it or a union with which it has a CBA is the target, and the other Party will use Commercially Reasonable Efforts to continue to meet its obligations under this Agreement during such dispute.  If TCS, despite such efforts, is unable to meet its obligations
under this Agreement due to a Labor Dispute in which Nielsen or one of their unions is a target, TCS shall promptly notify Nielsen in writing.  Whether or not Nielsen receives such notice, if such a dispute renders TCS unable to perform in all respects as required by this Agreement, Nielsen may suspend payment to TCS during the period of such non-performance.  Notwithstanding the foregoing and for avoidance of doubt, all material changes to TCS’ labor methods and policies shall be subject to Nielsen’s prior review and approval, and TCS shall be responsible for all Labor Disputes in which Nielsen is a target as a result of those TCS methods and policies for which Nielsen has not provided such approval.

22.8 Statutory and Regulatory Changes

TCS shall identify and notify Nielsen of any changes in Laws applicable to performance and delivery of Services.  To the extent TCS becomes aware of, TCS will apprise Nielsen of any changes in the Nielsen Regulatory Requirements and any such changes that may relate to

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Nielsen’s use of the Services.  Nielsen agrees to notify TCS of any changes in Laws and the Nielsen Regulatory Requirements that may relate to Nielsen’s use of the Services.  To the extent appropriate personnel in Nielsen become aware of the same, Nielsen will inform TCS of any changes in Laws applicable to performance and delivery of Services.  As part of the Services, TCS shall be responsible for implementing all of the Nielsen Regulatory Requirements on a timely basis, subject to, as applicable, Section 19.3(h).  TCS shall be responsible for any fines and penalties arising from any noncompliance with TCS obligations under this Section 22.8.  TCS shall use Commercially Reasonable Efforts to perform the Services regardless of changes in legislative enactments or regulatory requirements, including the Nielsen Regulatory Requirements.  If changes to the Nielsen Regulatory Requirements specific to Nielsen prevent TCS from performing its obligations under this Agreement, TCS shall develop and, upon Nielsen’s approval, implement a suitable work around until such time as TCS can perform its obligations under this Agreement without such work around, subject to, as applicable, Section 19.3(h).  

Section 23. TAXES

23.1 Responsibilities for Taxes

The Parties’ respective responsibilities for taxes shall be as follows:

(a) TCS will be responsible for any personal property taxes on property it owns or leases.  TCS shall also be responsible for taxes based on its net income or gross receipts.  

(b) Any sales, use, value added, service taxes or similar taxes and duties on goods and services procured by TCS as Pass-Through Expenses, shall be the responsibility of Nielsen.  Except as aforesaid, TCS will be responsible for any sales, use, excise, value-added, services, consumption, and other similar taxes and duties payable by TCS on any goods or services, that are used or consumed by TCS in providing the Services where the tax is imposed on TCS’ acquisition or use of such goods or services and the amount of tax is measured by TCS’ costs in acquiring such goods or services.

(c) Nielsen acknowledges and agrees that the pricing of Services herein is exclusive of any sales, use, value added, service tax or other similar taxes and duties imposed by any taxing authority based on the Services, Deliverables or goods provided under this Agreement or the Charges thereon, whether such taxes are imposed on Nielsen or TCS (“ Service Taxes ”).  To the extent any Service Taxes are applicable, TCS shall include the applicable Service Taxes in the invoice for Charges as a separate line item and Nielsen shall pay or reimburse TCS the amount of such Service Taxes.  TCS is responsible to remit the amount of Service Taxes collected by it from Nielsen to appropriate taxing authority.  If Nielsen has obtained exemption with respect to Services or goods or any portion thereof, Nielsen shall provide the applicable exemption certificate to TCS.

23.2 Cooperation

The following tax provisions apply to all Services provided under this Agreement:

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(a) Nielsen may withhold any withholding taxes on cross-border payments to the extent such taxes are lawfully required to be withheld under applicable Law and are attributable to TCS performing (or billing and receiving payment for) Services unless TCS provides appropriate documentation for exemption from such withholding.  Where Nielsen withholds the applicable withholding taxes, Nielsen shall provide to TCS the applicable withholding certificates.  In no event shall Nielsen be required to “gross-up” or increase any payment to TCS for Services due to such payment being subject to a lawfully levied withholding tax.

(b) The Parties agree to cooperate with each other to enable each to more accurately determine its own tax liability and to minimize such liability to the extent legally permissible.  TCS’ invoices shall separately state the amounts of any taxes TCS is collecting from Nielsen.  Each Party will provide and make available to the other any resale certificates, information regarding out-of-state or out-of-country sales or use of equipment, materials or services, and other exemption certificates or information reasonably requested by either Party.

(c) Each Party represents, warrants and covenants that it will file appropriate tax returns, and pay applicable taxes owed arising from or related to the provision of the Services in applicable jurisdictions.  TCS represents, warrants and covenants that it is registered to (or will be registered) and will collect and remit applicable Service Taxes in all applicable jurisdictions.

(d) TCS will promptly notify Nielsen of, and coordinate with Nielsen the response to and settlement of, any claim for taxes asserted by applicable taxing authorities for which Nielsen may be responsible hereunder, it being understood that with respect to any claim arising out of a form or return signed by a Party, such Party will have the right to elect to control the response to and settlement of the claim, but the other Party will have all rights to participate in the responses and settlements that are appropriate to its potential responsibilities or liabilities.  If Nielsen requests TCS to challenge the imposition of any tax, Nielsen will reimburse TCS for the reasonable legal fees and pre-approved expenses related to the challenge.  Nielsen will be entitled to any tax refunds or rebates granted to the extent such refunds or rebates are of taxes that were paid by Nielsen.  If TCS requests Nielsen to challenge the imposition of any tax, TCS will reimburse Nielsen for reasonable legal fees and pre-approved expenses related to such challenge.   TCS will be entitled to any tax refunds or rebates granted to the extent such refunds or rebates are of taxes that were paid by TCS.

Section 24. AUDITS

24.1 Process

(a) Upon notice from Nielsen, TCS and TCS Agents shall provide such auditors and inspectors as Nielsen, its Affiliates or any regulatory authority may, from time to time, designate in writing with reasonable access:

(i) during normal Business Days and hours to the TCS Service Locations and the Software and Hardware; and

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(ii) any time to the Nielsen Service Locations, for the purpose of performing audits or inspections of the Services and the business of Nielsen.

(b) In the performance of the audits or inspections provided in Section 24.1(a), such auditors or inspectors may:

(i) verify the integrity of Nielsen Data;

(ii) examine the Systems that process, store, support and transmit that data;

(iii) examine the controls (e.g., organizational controls, input/output controls, System modification controls, processing controls, System design controls, and access controls) and the security, disaster recovery and back-up practices and procedures;

(iv) examine TCS’ performance of the Services;

(v) verify TCS’ reported performance against the applicable Critical Service Levels;

(vi) examine TCS’ measurement, monitoring and management tools;

(vii) verify TCS’ compliance with physical and logical security requirements;

(viii) examine TCS’ audit systems, accounting and administrative processes and procedures for compliance with Nielsen Standards, including Nielsen Standards of Internal Control and applicable data security policies and government regulations; and

(ix) enable Nielsen to meet applicable legal, regulatory and contractual requirements.  TCS shall provide, and shall cause TCS Agents to provide, such auditors and inspectors any reasonable assistance that they may require.

24.2 Financial Responsibility for Audit

(a) Nielsen shall bear the expense of audits:

(i) requested by Nielsen or required by a regulatory authority acting to enforce requirements related to Nielsen’s business; and

(ii) necessary due to Nielsen’s noncompliance with any Law or audit requirement imposed on Nielsen.

(b) TCS shall bear the expense of audits:

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(i) TCS internal audits initiated by TCS in compliance with any audit requirements under applicable Laws relating to TCS’ business;

(ii) performed by TCS as part of the Services; or

(iii) necessary due to TCS’ noncompliance with any Law.

As part of the Services, upon request from Nielsen and subject to restrictions, if any, under applicable Law or regulations, TCS shall provide to Nielsen the summary of portions of TCS’ and TCS Agents’ internal audit, if any, relating to the Services provided to Nielsen under this Agreement.

24.3 Financial Audit

Upon reasonable notice from Nielsen during the Term and for a period of three (3) years after termination or expiration of the Term, TCS shall, and shall cause its Approved Subcontractors to, provide Nielsen and Nielsen Agents, at TCS’ expense, with access to such financial records and supporting documentation relating to the provision of the Services as may be reasonably requested by Nielsen and Nielsen may audit the Charges charged to Nielsen to determine that such Charges are accurate and in accordance with this Agreement.  If, as a result of such audit, Nielsen determines that TCS has overcharged Nielsen, Nielsen shall notify TCS with a copy of the audit report for TCS review of the amount of such alleged overcharge.  Unless TCS disputes accuracy of findings of such audit in good faith, TCS shall promptly pay to Nielsen the amount of the overcharge, and, if the overcharge was more than five percent (5%), TCS shall also pay interest at the then-current bank rate calculated from the date of receipt by TCS of the overcharged amount until the date of payment to Nielsen.  Additionally, if any such audit reveals an overcharge of more than five percent (5%) of the audited Charges TCS shall promptly reimburse Nielsen in the form of a credit to Nielsen for the actual fees paid to Nielsen’s auditors to be applied against any Charges due from Nielsen to TCS.  

24.4 Record Retention

As part of the Services, TCS shall:

(a) retain records and supporting documentation sufficient to document the Services and Charges paid or payable by Nielsen under this Agreement during the Term and for a period of time following the expiration or termination of this Agreement, consistent with Nielsen’s record retention policy but in no event more than three (3) years; and

(b) upon written notice from Nielsen, provide Nielsen and Nielsen Agents with reasonable access to such records and documentation.

24.5 SSAE 18 Type II Audit

(a) General .  TCS will cause a Statement on Standards for Attestation Engagements Number 18 SOC 2 Type II Audit (“ SSAE 18 Audit ”) to be conducted annually by a third party acceptable to both the Parties for each Global Development Center at or from which

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Services are provided.  Nielsen will define what SSAE 18 Audits are required and what subjects the Audits should address from each facility (including, where possible, a shared services facility) on an annual basis.  Nielsen shall share the cost of the SSAE 18 Audits with TCS’ other customers receiving the results of such Audits if there are any other such customers.  If there are no other customers to aggregate the cost amongst, then subject to Nielsen’s prior written approval, Nielsen shall pay for the cost of the SSAE 18 Audit , provided, however, that if Nielsen does not agree to pay such cost, TCS will not be obligated to deliver the Audit report .  TCS’ management will provide all management representations and certifications required by the auditor.

(b) Global Delivery Centers .  TCS will furnish Nielsen with an annual report based on the SSAE 18 Audit provided in Section 24.5(a) above, with respect to Services performed at each Global Delivery Center, prepared in accordance with TCS’ standard certification processes (“ SSAE 18 Report ”).  Nielsen will define the time periods to be covered by the SSAE 18 Reports upon reasonable notice to TCS.  Each SSAE 18 Report will be furnished to Nielsen no later than fifteen (15) days after the end of the period covered by such Report.  The SSAE 18 Reports will set forth the findings of the SSAE 18 Audit as a result of its review of the processes and internal controls in the handling of the Services.

(c) Control Objectives .  Nielsen will define the control objectives to be reviewed in each SSAE 18 Report, including (i) security, (ii) availability, (iii) integrity, (iv) confidentiality, and (v) privacy.  Such objectives will address IT application hosting outsourcing, including: (i) application security, (ii) business continuity planning (including backup and recovery procedures), (iii) application change management, (iv) physical security of Hardware and facilities, and (v) problem & incident management.  Regarding BPO, such Reports may include: (i) completeness, accuracy and validity of payroll, contracts, orders, billing, credit notes, (ii) appropriate revenue recognition, (iii) completeness, accuracy and validity of fixed assets, accounts receivable, accounts payable, accounting estimates, other assets & liabilities, and (iv) appropriate segregation of duties.  

(d) Discovered Deficiencies .  During the course of the third party’s work, should a control deficiency be found that could potentially rise to the level of a significant deficiency or material weakness (as defined by PCAOB Auditing Standard No. 5), TCS shall immediately notify Nielsen in order that remediation plans can be implemented.  TCS will not wait until the presentation of the SSAE 18 Report to report on such items.

(e) Report Recommendations .  If Nielsen or the third party provides recommendations for enhancing TCS’ processes, then TCS will give due consideration to any such recommendations.  Nielsen acknowledges that the implementation of such recommendations may have a commercial impact and any additional cost incurred by TCS as a result of implementing such recommendations, once such cost is approved by Nielsen, shall be reimbursed by Nielsen on an actual cost basis if Nielsen is the only customer of TCS that benefits from such implementation; provided, however, that Nielsen shall only be responsible for Nielsen’s proportionate share if such implementation also benefits other customers of TCS and TCS was able to recover proportionate cost from other customers.  At Nielsen’s request and subject to restrictions, if any, under applicable Laws or regulations, TCS will make available to

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Nielsen internal and/or external audit reports pertaining to TCS’ operations and business records relating to this Agreement and the Services hereunder provided to Nielsen or its Affiliates.

24.6 Audit Software

As part of the Services, TCS shall, to the extent permitted under the applicable third party agreements, operate and maintain such audit software as Nielsen or Nielsen Agents may provide to TCS from time to time during the Term if and to the extent that:

(a) such audit software is compatible with the Hardware and Software; and

(b) TCS can perform such activities without adversely affecting the Services or the Critical Service Levels.

24.7 Facilities

TCS shall provide to Nielsen and such auditors and inspectors as Nielsen may designate in writing, on TCS’ premises (or if the audit is being performed of a TCS Agent, the TCS Agent’s premises, if necessary) space, office furnishings (including lockable cabinets), telephone and facsimile service, utilities and office related equipment and duplicating services as Nielsen or such auditors and inspectors may reasonably require to perform the audits described in this Section 24.

24.8 Audit Assistance

Nielsen is subject to regulation and audit by governmental bodies, standards organizations, other regulatory authorities, customers or other parties to contracts with Nielsen under applicable Laws and contract provisions.  If required to perform such an audit requiring records and information from TCS, with reasonable notice from Nielsen, TCS shall provide all reasonable assistance requested by Nielsen in responding to such audits or requests for information.  

24.9 Confidentiality and other Provisions

Nielsen is responsible to ensure that the Nielsen representatives and Agents performing the audit are bound by confidentiality agreements.  All audits conducted under this Section shall occur on reasonable advance notice to TCS, be designed to minimize the impact on TCS’ ongoing operations and be designed to occur during TCS’ normal business hours.  Audit personnel shall comply with all reasonable TCS safety and security rules and regulations conveyed in writing at a reasonable time prior to the start of each audit

24.10 Audit Reviews and Responses

The Parties shall meet to review each audit report within ten (10) days after its issuance.  TCS will respond to each audit report point or exception in writing within thirty (30) days from receipt of such report, unless a shorter response time is specified in such report.  TCS shall develop and Nielsen agree upon an action plan to address and resolve any

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deficiencies, concerns and/or recommendations in such audit report within ninety (90) days from receipt of such report, or such other period as the Parties may agree, and TCS (to the extent arising from TCS’ non-compliance with the requirements of this Agreement, at its own expense) shall undertake remedial action in accordance with such action plan and the dates specified therein.

24.11 Regulatory and Client Audits

Subject to Section 24.8, TCS acknowledges and agrees that Nielsen may be required to allow its regulators or Nielsen Clients to audit Nielsen services provided to Nielsen Clients and, as part of Nielsen’s obligations to Nielsen Clients, Nielsen may designate in writing any Nielsen Client or such Nielsen Client’s designee to perform an audit relative to the services received by such Nielsen Client.  TCS shall reasonably cooperate and assist Nielsen in complying with Nielsen’s obligations to its regulators and Nielsen Clients.  Subject to the provisions of Section 24.2, the Parties shall negotiate in good faith an apportionment of TCS’ costs for cooperating in the performance of audits occurring during the Term.  

Section 25. CONFIDENTIALITY

25.1 Confidential Information

The Parties each acknowledge that they may be furnished with, receive, or otherwise have access to information of or concerning the other Party which such Party considers to be confidential, proprietary, a trade secret or otherwise restricted.  As used in this Agreement, “ Confidential Information ” shall mean all information, in any form, furnished or made available, directly or indirectly, by one Party to the other which is marked confidential, restricted, proprietary, or with a similar designation, or which a reasonably prudent business person would deem to be as confidential information considering the nature of the information and the circumstances of its disclosure.  The terms and conditions of this Agreement shall be deemed Confidential Information.  In the case of TCS, subject to Section 25.3, the TCS Software, TCS Project Tools, TCS Productivity Tools, TCS Intellectual Property material and the TCS Background Technology (whether or not embedded in any Developed Software or Deliverables) shall be deemed TCS Confidential Information whether or not designated “Confidential Information”.  Further, any Personally Identifiable Information of TCS Personnel and other Resources shall be deemed TCS Confidential Information whether or not designated “Confidential Information”.  In the case of Nielsen, Confidential Information also shall include, whether or not designated “Confidential Information”:

(a) all specifications, designs, documents, correspondence, Nielsen Software, documentation, data and other materials, Developed Software, and Deliverable produced by either TCS or its Approved Subcontractors in the course of performing the Services and any documents, correspondence, documentation, data and other materials that a reasonably prudent business person would deem as confidential considering the nature of the information and circumstances of its disclosure;

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(b) all information concerning:

(i) the operations, affairs and businesses of Nielsen, its Affiliates, Nielsen Clients or suppliers (including data suppliers) of Nielsen;

(ii) the financial affairs of Nielsen, its Affiliates, Nielsen Clients or suppliers (including data suppliers) of Nielsen; and

(iii) the relations of Nielsen with Nielsen Clients, employees and service providers (including customer lists, customer information, account information and consumer markets);

(c) Nielsen Software and Nielsen Data;

(d) Personally Identifiable Information of Nielsen employees, customers, consumers, panelists and survey respondents; and

(e) other information or data stored on magnetic media or otherwise or communicated orally, and obtained, received, transmitted, processed, stored, archived, or maintained by TCS under this Agreement that a reasonably prudent business person would deem as confidential considering the nature of the information and circumstances of its disclosure .  

All information described in Section 25.1(a) through 25.1(e) is collectively the “ Nielsen Confidential Information ” (even if de-identified or de-personalized).  

25.2 Obligations

(a) Each Party’s Confidential Information shall remain the property of that Party except as expressly provided otherwise by the other provisions of this Agreement.  The Parties shall each use at least the same degree of care, but in any event no less than a reasonable degree of care, to prevent disclosing to third parties the Confidential Information of the other as it employs to avoid unauthorized disclosure, publication or dissemination of its own information of a similar nature; provided that the Parties may disclose such information to entities performing services required hereunder where:

(i) use of such entity is authorized under this Agreement;

(ii) such disclosure is necessary or otherwise naturally occurs in that entity’s scope of responsibility; and

(iii) the entity agrees in writing to assume the obligations described in this Section 25.  Any disclosure to such entity shall be under the terms and conditions as provided herein.

(b) Except as provided in Section 25.3(d), as required by law or to satisfy any legal requirement of a competent government body, neither Party will release the other Party’s Confidential Information to any third party without the express written consent of the disclosing

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Party.  In the case of such mandated disclosure, the disclosing Party will take all steps available to it to minimize the release of the other Party’s Confidential Information, including the filing of Confidential Treatment Requests with the Securities and Exchange Commission, if applicable.  A disclosing Party’s Confidential Information shall not be utilized by the receiving Party for any purpose other than the purpose for which it was disclosed or received and in the case of TCS for any purpose other than that of rendering the Services under this Agreement.  TCS shall not possess or assert any lien or other right against or to Nielsen Confidential Information.  No Confidential Information of the disclosing Party, or any part thereof, shall be sold, assigned, leased, or otherwise disposed of to third parties by the receiving Party or commercially exploited by or on behalf of the receiving Party, its employees or agents, other than is required or permitted hereunder for the receiving Party’s exercise of its rights and the performance of its obligations hereunder.  

(c) As requested by Nielsen during the Term, or upon expiration or any termination of this Agreement (in whole or in part) and completion of TCS’ obligations under this Agreement, TCS shall return or destroy, as Nielsen may direct, all material (including all copies) in any medium that contains, refers to, or relates to Nielsen Confidential Information, so certifying in a writing signed by TCS.  Except as necessary for the exercise of its license rights and the use of the Services hereunder, upon the termination or expiration of this Agreement or any Termination-Expiration Period, Nielsen shall return any material containing TCS Confidential Information to TCS.

(d) Each Party shall take reasonable steps to ensure that its employees comply with these confidentiality provisions, including having them execute such Party’s customary employee confidentiality/ non-disclosure agreements which includes confidential information of third parties.

(e) TCS will comply with applicable privacy Laws and data protection regulations with respect to the processing of all Personally Identifiable Information provided to it under this Agreement or collected as part of the Services.  TCS shall be Nielsen’s single point of contact regarding the Services, including with respect to payment.  TCS shall not disclose Nielsen Confidential Information and Personally Identifiable Information to an Approved Subcontractor unless and until such Approved Subcontractor has agreed in writing to protect the confidentiality of such Confidential Information in a manner substantially equivalent to that required of TCS under this Agreement.

25.3 Exclusions

(a) Excluding Personally Identifiable Information, Confidential Information shall not include any particular information which TCS or Nielsen can demonstrate:

(i) was, at the time of disclosure to it, in the public domain;

(ii) after disclosure to it, is published or otherwise becomes part of the public domain through no fault of the receiving Party;

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(iii) was rightfully in the possession of the receiving Party at the time of disclosure to it without any obligation to restrict its further use or disclosure;

(iv) was received after disclosure to it from a third party who had a lawful right to disclose such information to it without any obligation to restrict its further use or disclosure; or

(v) was independently developed by the receiving Party without reference to Confidential Information of the furnishing Party.

(b) In addition, a Party shall not be considered to have breached its obligations by disclosing Confidential Information of the other Party as required to satisfy any legal requirement of a competent government body provided that, immediately upon receiving any such request and to the extent that it may legally do so, such Party advises the other Party promptly and prior to making such disclosure in order that the other Party may interpose an objection to such disclosure, take action to assure confidential handling of the Confidential Information, or take such other action as it deems appropriate to protect the Confidential Information.

(c) Under applicable Law the fact that the Parties have entered into this Agreement, and all or portions of the provisions hereof, may be required to be filed as part of required public disclosure documents of either Party with the Securities and Exchange Commission (or equivalent authority or agency regulating the listing of publicly traded securities).  A party required to file a description of this Agreement or all or any such portion of its provisions shall provide prior written notice to the other Party and shall seek approval from the applicable regulatory authority for the confidential treatment of certain Confidential Information identified by the Parties, including all pricing information of TCS.  Prior to such filing, such portions of this Agreement that the other Party reasonably requests to be redacted, shall be redacted unless, in the disclosing Party’s judgment based on the advice of internal or external counsel, the disclosing Party concludes that such redaction request is inconsistent with the disclosing Party’s obligations under applicable Laws.  

(d) Potential and actual acquirers, investors, underwriters, lenders, outsourcers, consultants and third parties of each Party may have access to the Confidential Information of the other Party on a need to know basis, provided that such third parties first agree in writing to confidentiality requirements with respect to such Confidential Information at least as restrictive as those included in this Agreement.  In addition, Nielsen may disclose this Agreement and information related to TCS’ performance under this Agreement to owners, managers, directors, non-directors and investors as such information relates to the management of Nielsen.  

25.4 Loss of Confidential Information

If there is any disclosure or loss of, or inability to account for, any Confidential Information of the disclosing Party, upon becoming aware of such event the receiving Party shall promptly, at its own expense:

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(a) notify the disclosing Party in writing;

(b) take such actions as may be necessary or reasonably requested by the disclosing Party; and

(c) otherwise cooperate with the disclosing Party, to minimize the adverse effects to the disclosing Party of such event and any damage resulting from such event.

The foregoing does not relieve TCS of its obligations under Section 14A.

25.5 No Implied Rights

Nothing contained in this Agreement shall be construed as obligating a Party to disclose its Confidential Information to the other Party, or as granting to or conferring on a Party, expressly or impliedly, any rights or license to the Confidential Information of the other Party.

25.6 Injunctive Relief

Each Party acknowledges that the other believes that its Confidential Information is unique property of extreme value to the other Party, and the unauthorized use or disclosure thereof would cause the other Party irreparable harm that could not be compensated by monetary damages.  Accordingly, each Party agrees that the other may seek, from any court of competent jurisdiction, injunctive and preliminary relief to remedy any actual or threatened unauthorized use or disclosure of the other Party’s Confidential Information.

25.7 Survival

The Parties’ obligations of non-disclosure and confidentiality shall survive the expiration or termination of this Agreement.

Section 26. REPRESENTATIONS AND WARRANTIES

26.1 By TCS

(a) Deliverables .  With respect to Deliverables to be prepared and provided by TCS where TCS is responsible for the management of the Project or such Deliverable, TCS represents and warrants that for a period of ninety (90) days after delivery (unless a different warranty period is provided in the applicable SOW) each such Deliverable, when properly used in
accordance with documentation provided by TCS, shall not deviate from the specifications and requirements for such Deliverable provided in the SOW.  For the avoidance of doubt, the warranty provided by TCS pursuant to this Section 26.1(a) is not in lieu of any ongoing maintenance that may separately be required for the Project or such Deliverable.  

(b) Work Standards .  TCS represents and warrants that the Services will be rendered with promptness and diligence and will be executed in a workmanlike manner, in accordance with the practices and professional standards used in well-managed operations

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performing services similar to the Services and the requirements of this Agreement.  TCS represents and warrants that it will use adequate numbers of qualified individuals with suitable training, education, experience, and skill to perform the Services.

(c) Maintenance .  TCS represents and warrants that to the extent the maintenance responsibility with respect to any Software or Hardware is included within the scope of the Services, it will maintain the Software and the Hardware so that they operate in accordance with their specifications, including:

(i) maintaining the Software and the Hardware in good operating condition;

(ii) undertaking repairs and preventive maintenance on the Hardware, including, at a minimum, in accordance with applicable manufacturer’s recommendations; and

(iii) performing reasonable maintenance with respect to the Software, including, at a minimum, in accordance with applicable documentation and Third Party Software vendor’s recommendations.

(d) Efficiency and Cost Effectiveness .  TCS represents and warrants that it will use Commercially Reasonable Efforts to use efficiently the resources or services necessary to provide the Services.  TCS represents and warrants that it will use Commercially Reasonable Efforts to perform the Services in the most cost-effective manner consistent with the required level of quality and performance.

(e) Technology .  TCS represents and warrants that it will provide the Services using proven, state of the art technology that will enable Nielsen to take advantage of technological advancements in its industry and support Nielsen’s efforts to maintain competitiveness in the markets in which it competes.

(f) Non-Infringement .  TCS represents and warrants that it will perform its responsibilities under this Agreement in a manner that does not infringe, or constitute an infringement or misappropriation of, any patent, copyright, trademark, trade secret, license or other proprietary rights of any third party; provided that TCS shall have no obligation or liability to Nielsen under this warranty to the extent that infringement or misappropriation results from:

(i) use of the Deliverable or Developed Software in a manner materially inconsistent with the specifications and instructions of TCS;

(ii) Nielsen’s failure to use, within a reasonable period of time following their provision by TCS to Nielsen, corrections or enhancements made available by TCS at no additional cost to Nielsen;

(iii) Nielsen’s use of the Deliverable or Developed Software in combination with any product, service or material not provided by TCS and not reasonably necessary for the use of or reasonably anticipated given the nature of such Deliverable or Developed Software;

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(iv) modifications to the Deliverable or Developed Software not made, authorized or approved by TCS or TCS Agents; or

(v) Nielsen Software or other material provided by Nielsen.

(g) Software Ownership or Use .  TCS represents and warrants that it is either the owner of, or authorized to use, the Software that is utilized or will be utilized in connection with the Services.

(h) Compliance With Laws and Regulations .  TCS warrants, represents, and covenants to Nielsen that it will comply with all Laws and regulations of the United States and those of the countries in which Global Delivery Centers and Other Service Locations are located (including Laws relating to health and safety, labor, personal information privacy, law enforcement cooperation and environmental protection) to the extent such Laws and regulations are applicable to TCS’ performance of its obligations under this Agreement.  Without limiting the generality of the foregoing, TCS agrees:

(i) Not to knowingly use child labor in providing Services; provided that the term “child” will refer to an individual younger than the age of completing compulsory education, and provided further that in no case will any child younger than 16 years of age be employed in providing Services;

(ii) To provide employees with a safe and healthy workplace in compliance with all applicable Laws and to provide Nielsen with all information Nielsen may request about the facilities from which Services are provided;

(iii) Only to employ individuals whose presence is voluntary and not to use prison labor, or to use corporal punishment or other forms of mental or physical coercion as a form of discipline of employees;

(iv) To comply with all applicable wage and hour Laws, including those pertaining to minimum wage, overtime or maximum hours; and to utilize fair employment practices as provided in applicable Law;

(v) Not to discriminate in hiring or employment practices on grounds of race, religion, national origin, political affiliation, social status, age, sex, or disability;

(vi) To obtain all governmental licenses, approvals, authorizations and permits regulating TCS as a services provider as required from time to time and to pay all fees and Taxes associated with obtaining and maintaining such licenses, approvals, permits and authorizations throughout the Term;

(vii) To take all necessary steps to obtain any approval or registration of this Agreement (the “ Required Registrations ”) that may be required, either initially or at any time during the Term, in order to give this Agreement legal effect in the countries from which TCS provides Services.  Nielsen will reimburse all costs and expenses incurred by TCS in

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connection with procuring and maintaining such Required Registration, immediately and prior to commencing any activities which are subject to such Required Registration;

(viii) Not to, directly or indirectly, export or re-export, or knowingly permit the export or re-export of any Software or Nielsen Information or any component thereof, or any other items, to any country for which the United States Export Administration Act or any regulation thereunder, or any other similar United States law or regulation, including the United States Arms Export Control Act, requires an export license or other United States governmental notification or approval, unless the appropriate export license, notification or approval has first been obtained (excluding Nielsen Software whereby the appropriate export licenses, notifications and approvals will be acquired by Nielsen);

(ix) Not to, directly or indirectly, make, offer or agree to make, or offer on behalf of Nielsen or any of its Affiliates, any loan, gift, donation or other payment, directly or indirectly, whether in cash or in kind, for the benefit of or at the direction of any candidate, committee, political party, political function, government or government subdivision, or any individual elected, appointed or otherwise designated as an employee or officer thereof, for the purposes of influencing any act or decision of such entity or individual or inducing such entity or individual to do or omit to do anything in order to obtain or retain business or other benefits in violation of the United States Foreign Corrupt Practices Act;

(x) Not to, directly or indirectly, take any action that would cause Nielsen or any of its Affiliates or TCS to be in violation of United States anti-boycott Laws under the United States Export Administration Act or the United States Internal Revenue Code, or any regulation thereunder; and

(xi) To comply with the United States Immigration Reform and Control Act and the Fair Labor Standards Act.

(i) Viruses .  TCS represents and warrants that it will not introduce any Viruses or similar items or code or introduce into Nielsen’s systems or into the Systems used to provide the Services any Virus TCS shall use up-to-date virus detection software and apply industry best practice standards to detect the presence of any Viruses and eradicate the same prior to the provision of affected Services to Nielsen.  If TCS incorporates into Nielsen’s systems or  into the Systems used to provide the Services programs or routines supplied by other vendors, licensors consultants or contactors, TCS shall obtain comparable warranties from such providers or TCS shall take appropriate action to ensure such programs and routines are free of Viruses.  TCS agrees to notify Nielsen immediately upon discovery of any Virus that is or may be incorporated into Nielsen’s systems or into the Systems used to provide the Services and, if Nielsen discovers or reasonably suspects any Virus to be present in such Systems TCS agrees to take action immediately, at its own expense, to identify and eradicate such Virus and to carry out any recovery necessary to remedy the impact of such Virus.  

(i) If a Virus is found to have been introduced into Nielsen’s systems, other than by virtue of TCS’ breach of the foregoing representation and warranty, TCS will, subject to the provisions of Section 3.6 and 13.2:

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(A) assist Nielsen in eradicating the Virus and reducing the effects of the Virus; and

(B) if the Virus causes a loss of operational efficiency or loss of data, assist Nielsen to the same extent to mitigate and restore such losses.  

(ii) If a Virus is found to have been introduced into Nielsen’s systems by virtue of TCS’ breach of the foregoing representation or warranty, TCS will indemnify Nielsen for Losses incurred as a result of such breach.

(j) Disabling Code .  TCS represents and warrants that, without the prior written consent of Nielsen, the TCS Software or Developed Software do not and will not contain any program, routine, device, code, undisclosed features or instructions (including any such items provided by third parties) that is capable of accessing, modifying, deleting, damaging, disabling, deactivating, interfering with or otherwise harming or otherwise shutting down all or any portion of the Software, Developed Software and/or the Services utilizing them (collectively, “ Disabling Code ”).  If TCS incorporates programs or routines supplied by other vendors, licensors consultants or contactors, TCS shall obtain comparable warranties from such providers or TCS shall take appropriate action to ensure such programs and routines are free of Disabling Code.  TCS further represents and warrants that, with respect to any Disabling Code that may be part of the Software and/or Developed Software used to provide the Services, TCS will not invoke such Disabling Code at any time without Nielsen’s prior written consent.  TCS agrees to notify Nielsen immediately upon discovery of any Disabling Code that is or may be included in the Software or the Developed Software and, if Nielsen discovers or reasonably suspects any Disabling Code to be present in the Software and/or Developed Software, TCS agrees to take action immediately, at its own expense, to identify and eradicate such Disabling Code and to carry out any recovery necessary to remedy the impact of such Disabling Code.  In addition to the foregoing, if any Disabling Code is found to have been included in Nielsen’s system by virtue of TCS’ breach of the foregoing representation of warranty, TCS will indemnify Nielsen for Losses incurred as a result of such breach.

(k) Date-Related Functionality .  TCS represents and warrants that, with respect to all date-related data and functions, the Deliverable and the Services will accept input, perform processes, and provide output in a manner that:

(i) is consistent with all applicable specifications;

(ii) prevents ambiguous or erroneous results; and

(iii) does not result in any adverse effect on date related functionality or date related performance of the Deliverable or the Services or other Hardware or Software.

(l) ISO 9001 Certification .  TCS represents and warrants that TCS shall perform the Services in such a manner so as to ensure that Nielsen, at all times during the Term, maintain or exceed the level of ISO 9001 certification as applicable to the Services prior to the Transition.

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(m) Certification Authority .  TCS represents and warrants that TCS shall perform the Services in such a manner so as to ensure that Nielsen, at all times during the Term, maintains or exceeds any requirements of any certification authority as applicable to Nielsen, or to the Services prior to the Transition.

(n) Improved Productivity .   **

(o) Pass-Through Warranties and Indemnities .  With respect to any Hardware purchased by TCS on Nielsen’s behalf, at Nielsen’s sole option:

(i) TCS shall pass through to Nielsen all available warranties and indemnities and provide all available, including extended, applicable original equipment manufacturer and additional warranties for such Hardware;

(ii) TCS is responsible for the maintenance of all information required to make Claims on such warranties;

(iii) new original equipment, parts and consumables shall be utilized by TCS for warranty repair or replacement throughout the life of the warranty; and

(iv) TCS shall file all warranty Claims.

(p) Interoperability .  TCS represents and warrants that the Network Connection and Systems used to provide the Services and the Applications developed and/or maintained pursuant to the Services will be fully interoperable with the Software and Hardware listed in the applicable SOW used by Nielsen or its Clients which may deliver records to, receive records from, or otherwise interact with such Systems or Applications.

(q) TCS Personnel .  TCS represents and warrants that the TCS Personnel or its Approved Subcontractors are authorized to work in each of the locations where such personnel are providing Services, and that TCS and its Approved Subcontractors have complied with all obligations under applicable Laws, including those regarding immigration.  TCS shall bear all financial responsibility for all matters relating to TCS obtaining any visa, immigration, naturalization or other similar authorizations and requirements under the Laws applicable to visa, immigration, naturalization and other similar authorizations.

(r) Acts and Omissions .  TCS represents and warrants that it will be solely responsible for the acts and omissions of TCS, its employees, agents and subcontractors.  

26.2 Mutual Representations and Warranties

(a) No Violation .  The Parties represent and warrant to each other that that its execution, delivery, and performance of this Agreement will not constitute:

(i) a violation of any judgment, order, or decree;

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(ii) a material default under any material contract by which it or any of its material assets are bound; or

(iii) an event that would, with notice or lapse of time, or both, constitute such a default as described in (ii).

(b) Authorization .  Each Party represents and warrants that:

(i) it has the requisite power and authority to enter into this Agreement and to carry out the transactions contemplated by this Agreement; and

(ii) the execution, delivery and performance of this Agreement and the consummation of the transactions contemplated by this Agreement have been duly authorized by the requisite action on the part of such Party.

26.3 Disclaimer

EXCEPT AS SET FORTH IN THIS AGREEMENT, NIELSEN AND TCS DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A SPECIFIC PURPOSE AND ALL SUCH OTHER WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED.

Section 27. DISPUTE RESOLUTION

27.1 Mutual Discussion

(a) Except as provided in Section 1 of Schedule C, if any dispute, controversy or Claim of any kind whatsoever shall arise between Nielsen, on the one hand, and TCS, on the other hand, in connection with, or arising out of, this Agreement, or the breach, termination or validity hereof (a “ Dispute ”), the Parties shall attempt, for a period of thirty (30) days (or such other period of time as the Designated Representatives may agree) after receipt by Nielsen or TCS, as applicable, from the other party of a written notice of the existence of a Dispute, to settle the Dispute by mutual discussion.  Two senior executives of the Parties (collectively, the “ Designated Representatives ”) will negotiate in good faith in an effort to resolve the Dispute over the thirty (30) day period (or such other period of time as the Designated Representatives may agree), unless they conclude earlier that amicable resolution of the Dispute through such efforts
does not appear likely.  The specific format for such discussions will be left to the discretion of the Designated Representatives.  

(b) Section 27.1(a) shall not apply in cases where a Party is seeking an injunction or other equitable relief to prevent an immediate harm, as necessary to prevent the expiration of an applicable statute of limitations period, or to preserve its superior position compared to other creditors.

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27.2 Non-bindi ng Mediation

With respect to Disputes not resolved in accordance with this Section 27, either Party may, upon notice, submit any such Disputes to non-binding mediation in accordance with the following:

(a) Either Nielsen or TCS may, by notice to the other Party, demand non-binding mediation, by serving on the other Party a statement of the Dispute, controversy or Claim, and the facts relating or giving rise thereto, in reasonable detail.

(b) Within fifteen (15) days after receipt of such notice, the Parties shall initiate mediation of the dispute by submitting to the arbitration entity JAMS (“ JAMS ”) and to the other Party a written request for mediation, setting forth the subject of the Dispute and the relief requested.

(c) The non-binding mediation shall be held in the New York office of JAMS before a mutually agreed to mediator and be conducted in accordance with JAMS’ comprehensive practices and procedures.  Upon commencement of litigation as permitted under Section 27.4, either Party, upon notice to JAMS and to the other Party, may terminate the mediation process.  Each Party shall bear its own expenses in the mediation process and shall share equally the charges of JAMS.

(d) Any Dispute that is not resolved in accordance with the provisions provided in this Section 27 may be instituted before a court of competent jurisdiction in accordance with Sections 27.3 and 34.12.

27.3 Expedited Dispute Resolution

Where there is a dispute that arises out of breaches of Section 9, a party may submit a dispute for expedited dispute resolution in accordance with the following (“ Expedited Dispute Resolution ”) process:

(a) The party initiating the Expedited Dispute Resolution will:

(i) provide the other Party with notice of the dispute and its intent to initiate the Expedited Dispute Resolution process (“ Expedited Dispute Notice ”); and

(ii) initiate binding arbitration in JAMS’ New York office.  

(b) The arbitration shall be administered using the JAMS Streamlined Arbitration Rules and Procedures, modified as follows:

(i) Each Party will have five (5) days following the issuance of the Expedited Dispute Notice to provide JAMS with a written brief explaining its position on the dispute.  If the Parties agree, a hearing shall be held expeditiously, no more than five (5) days following when briefs were due.

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(ii) The JAMS arbitrator shall have ten (10) days to arbitrate the dispute and make an initial determination.  Thereafter, each Party will have three (3) days to file reply briefs.  The JAMS arbitrator will then issue a final, binding decision within two (2) days of receiving the Parties’ reply briefs.  

27.4 Adjudication of Disputes

Subject to the terms of Sections 27.1, 27.2, 27.5 and 27.6, each Party shall have the right to commence legal proceedings for the resolution of all Disputes, controversies or Claims between the Parties hereto arising out of or relating to this Agreement (including Disputes as to the validity, interpretation, performance, breach, or with respect to damages upon termination of this Agreement) which are not settled pursuant to the issue resolution procedures provided in this Section 27.

27.5 Continuity of Services

Except as otherwise directed by the other Party, each Party shall continue performing its obligations under this Agreement while a Dispute is being resolved except (and then only) to the extent the issue in dispute precludes performance (dispute over payment shall not be deemed to preclude performance) and without limiting either party’s right to terminate this Agreement as provided in Section 28.  TCS acknowledges that the performance of its obligations pursuant to this Agreement is critical to the business and operations of Nielsen.  Accordingly, if there is a Dispute between the Parties, TCS shall continue to perform its obligations under this Agreement in good faith during the resolution of such Dispute unless and until this Agreement is terminated in accordance with the provisions hereof.  For clarity, it is agreed that nothing contained in this Section 27.5 shall be construed as requiring TCS to continue to provide the Services other than those Termination-Expiration Assistance Services that may be requested by Nielsen after the effective date of termination of an SOW or this Agreement pursuant to Section 28 and in accordance with Section 29.  

27.6 Additional Dispute Resolution Terms

(a) The Parties agree that written or oral statements or offers of settlement made in the course of the Dispute Resolution Process provided in this Section will:

(i) be Confidential Information;

(ii) not be offered into evidence, disclosed, or used for any purpose in any formal proceeding; and

(iii) not constitute an admission or waiver of rights.

(b) The Parties will promptly return to the other, upon request, any such written statements or offers of settlement, including all copies thereof.

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27.7 Consolidati on of Disputes

(a) Notwithstanding anything in any Local Agreement to the contrary, in order that Disputes between the Parties or between the Parties to any Local Agreement that are similar in nature are resolved in a consistent manner, if either Party determines that a Dispute under a Local Agreement is sufficiently similar to a Dispute that is pending, or which it believes is likely to occur, under this Agreement, such Party may elect to cause the Dispute under the Local Agreement to be resolved under this Section 27.

(b) Such right to elect to consolidate any dispute resolution must be exercised as soon as reasonably practical after the Parties agree to submit the matter to mediation in accordance with this Section 27.

(c) If any such election is made, all Disputes pending under the applicable Local Agreement shall be consolidated with all Disputes pending or raised under this Agreement.  The party that initiated the proceeding under the Local Agreement shall in no way be procedurally prejudiced by such consolidation and the adverse party shall not assert any procedural defense to the consolidated Disputes pending under the Local Agreement (such as expiration of any statute of limitations) which would not have been available to it under the proceeding initiated under this Agreement.

Section 28. TERMINATION

28.1 Termination of Agreement for Nielsen’s Convenience

Nielsen may terminate this Agreement at any time for any reason by giving TCS at least ninety (90) days prior written notice designating the effective date of such termination.  There shall be no termination for convenience fees.  If Nielsen exercises the right to terminate for convenience in accordance with this Section 28.1, then Nielsen shall pay any remaining portions of the MCA and the ACA owed in accordance with the provisions of Section 1.7 of Schedule C.

28.2 Termination With TCS’ Right to Cure

Nielsen may terminate this Agreement by giving at least ninety (90) days prior written notice of termination to TCS of the occurrence of any of the following events described in Sections 28.2(i) to 28.2(iv) designating the effective date of such termination.  TCS shall have the right to cure such an event, and if such event is cured prior to the effective date of termination, TCS shall so notify Nielsen in writing.  If Nielsen is satisfied that the breach has been cured to its reasonable satisfaction, Nielsen shall give TCS written notice that such event has been cured, and this Agreement shall not terminate and will continue in full force and effect; provided that if Nielsen is not satisfied that the breach has been cured to its reasonable satisfaction, Nielsen shall provide TCS with written reasons for such determination of Nielsen.  If the Parties disagree on TCS having cured the event such Dispute shall be resolved in accordance with Section 27.  The events for which Nielsen may terminate subject to TCS’ right to cure are as follows:

(i) TCS commits a material breach or defaults in the performance of this Agreement which is capable of being cured within thirty (30) days, Nielsen provides

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written notice of such material breach or default and is not cured in such thirty (30) day period; or

(ii) TCS commits a material breach of this Agreement which is not capable of being cured within thirty (30) days after notice of breach from Nielsen to TCS but is capable of being cured within ninety (90) days after such notice and TCS fails to cure the breach within ninety (90) days after such notice; or

(iii) TCS is in such adverse financial condition as to endanger its ability to perform its obligations under this Agreement; or

(iv) TCS fails to meet the Total TCS Target Headcount required in Schedule F for any quarter, less up to a maximum of thirty percent (30%) grace each quarter; provided that TCS has received SOWs requesting Services that necessitate at least the minimum volume of staff required to meet such targets, or specifies at least the minimum volume of staff required to meet such targets, with at least thirty (30) days lead time for TCS to fill Off-Shore requests and ninety (90) days lead time for TCS to fill on-site requests.  

28.3 Termination Without any Right to Cure

Nielsen may terminate this Agreement at any time within ** days of Nielsen’s discovery of the occurrence of any of the following events (with each continuing or recurring occurrence being measured from the date of the most recent occurrence or reoccurrence), upon ** days written notice to TCS, designating the effective date of such termination, without TCS having the right to cure:

(i) TCS unreasonably refuses to negotiate, or fails to reach agreement with Nielsen on, one or more SOWs requested by Nielsen in accordance with the terms and conditions of this Agreement, and the aggregate amount to be paid for Services pursuant to such SOW would have equaled or exceeded (A) ** ; or (B) ** .  For the avoidance of doubt, amounts that would have been paid under any SOW that TCS refuses to negotiate or agree to with any supplier of Nielsen based on the results of a credit worthiness of such supplier performed by TCS shall not be included in the calculation of the amounts provided in clause (A) and (B) of this Section; or

(ii) TCS fails to meet (A) any one or more Critical Service Levels (X) for ** or (Y) in more than any ** in a ** period, or (B) at ** of Critical Service Levels in any ** in any rolling ** period; or

(iii) (a) a Tier One Restricted Company acquires more than **  percent of TCSL’s outstanding stock or (b) any entity other than a Controlled Subsidiary or a majority owned direct or indirect subsidiary of Tata Sons Ltd acquires more **  of TCSL’s outstanding stock; or

(iv) Either TCSL or TCS America files a petition of any type to seek protection against its creditors, is declared bankrupt, becomes insolvent, makes an assignment

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for the benefit of creditors, goes into liquidation or receivership, has an involuntary petition in bankruptcy filed against it which is not challenged within twenty (20) days after service of notice to TCS or not dismissed within sixty (60) days after service of notice to TCS in the United States or one hundred twenty (120) days outside of United States; or

(v) TCS’ performance of Services under this Agreement at some point is entirely prevented or delayed by a Force Majeure Event or events (other than due to a Force Majeure Event impacting Nielsen), which delay or prevention continues for more than ** .

Except for Force Majeure Events whose termination and corresponding impact to the MCA and the ACA shall be determined in accordance with Section 1 of Schedule C, termination of this Agreement pursuant to this Section 28.3 shall relieve Nielsen of its obligations with respect to the MCA and the ACA.

28.4 Termination of this Agreement Due to Legal Prohibition

(a) If Nielsen or TCS is prohibited by a regulatory or legal change, or new interpretation of applicable Law or regulation, from continuing to perform under this Agreement in whole, Nielsen if it is prohibited, or TCS if it is prohibited, may terminate this Agreement upon written notice of termination to the other party; provided that:

(i) if TCS is prohibited, Nielsen shall be relieved of any obligation with respect to any unpaid portion of the MCA and the ACA;

(ii) if Nielsen is prohibited, and the MCA and the ACA has not been satisfied as of such termination, the Parties shall enter into good faith negotiations with respect to a reasonable amount, if any, that Nielsen shall be required to pay towards fulfillment of the MCA and the ACA as a result of such termination; provided further that in the event the Parties are unable to reach agreement to their mutual satisfaction, then the ultimate decision as to such reasonable amount payable by Nielsen, if any, as a result of such a termination shall be determined in accordance with the dispute resolution process provided in Section 27.  

(iii) The effective date of any such termination shall be designated by the terminating Party in the termination notice, provided that where TCS is the terminating Party, the effective date may not be less than eighteen (18) months after Nielsen’s receipt of such notice, unless continued performance of Services involves violation of law or applicable regulation or otherwise agreed by Nielsen.

28.5 Termination by TCS

(a) TCS may, upon prior written notice to Nielsen given no less than thirty (30) days prior to the effective date of such termination, terminate an SOW for Nielsen’s failure to pay invoice(s) issued under the SOW that are not disputed in good faith.  If any such failure is cured prior to the effective date of termination, then the applicable SOW shall not terminate and will continue in full force and effect.  Notwithstanding the foregoing, if Nielsen has not cured its failure to pay any invoice(s) that are not disputed in good faith during the thirty (30) day notice

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period, such failure to pay shall be escalated to senior executives of the Parties for resolution.  If, after such escalation, the Parties are not able to mutually agree to a resolution within thirty (30) days of such escalation, then the applicable SOW shall terminate.  Any such termination of an SOW shall not affect this Agreement or any other SOW hereunder except as otherwise provided in Section 28.5(b) below.

(b) TCS may, upon prior written notice to Nielsen given no less than thirty (30) days prior to the effective date of such termination, terminate this Agreement for Nielsen’s failure to pay invoice(s) that are not disputed in good faith; provided that no such written notice may be given unless and until the total amount that is undisputed and unpaid equals or exceeds fifty million dollars ($50,000,000) for more than six (6) months.  If any such failure is cured prior to the effective date of termination, then this Agreement shall not terminate and will continue in full force and effect.  Notwithstanding the foregoing, if Nielsen has not cured such failure to pay during the thirty (30) day notice period, such failure to pay shall be escalated to senior executives of the Parties for resolution.  If such senior executives of the Parties are not able to mutually agree to a resolution within thirty (30) days of such escalation, TCS shall provide Nielsen with a second written notice of default of payment and Nielsen shall have thirty (30) days from receipt of such second notice to cure such failure to pay.  If Nielsen has not cured such failure to pay by the end of such second notice period, then this Agreement shall terminate .  For clarity, nothing contained in this Section 28.5(b) will restrict TCS’ rights under Section 28.5(a).

(c) Due to the impact any termination of this Agreement would have on Nielsen’s business, other than as provided in Sections 28.4 and 28.5 , Nielsen’s failure to perform its responsibilities under this Agreement shall not be deemed to be grounds for termination or suspension of performance by TCS.

28.6 Nielsen’s Payment Obligation Upon Termination or Expiration

Nielsen’s payment obligations upon termination or expiration of the Agreement are provided in Section 1.7 of Schedule C.

28.7 Effects of Termination

(a) After receipt of a notice of termination and except as otherwise directed by Nielsen, TCS shall:

(i) If no further Services (including Termination-Expiration Assistance) are required by Nielsen, TCS shall transfer title or license to Nielsen (to the extent that title or license is required to be transferred under this Agreement) and deliver in the manner, at the times, and to the extent directed thereby Deliverables, work in progress, completed work, Nielsen paid supplies and other materials produced as a part of, or acquired in respect to the performance of, the Services terminated by the notice of termination; and

(ii) To the extent not required in connection with any Termination-Expiration Assistance, deliver to Nielsen, and cause its employees, agents, or contractors to

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deliver to Nielsen, all materials relating to Nielsen and Nielsen’s Affiliates, or developed for Nielsen or Nielsen’s Affiliates in the course of performance of this Agreement, or containing or derived from Nielsen Confidential Information (a certificate evidencing compliance with this provision shall, if requested by Nielsen, accompany such material).

(b) Nielsen shall pay the Baseline Service Charges and other Charges provided in Section 19.1 through the effective date of termination (and charges for the Termination – Expiration Assistance if applicable) and any amount due with respect to MCA and ACA pursuant to Section 1 of Schedule C.  

28.8 Termination of Statements of Work

Nielsen may terminate any SOW in whole or in part, with or without cause, at any time in its sole discretion, upon at ** prior written notice to TCS for the work done in US, India or China and at least ** prior written notice to TCS for the work done elsewhere.  Nielsen shall pay all undisputed fees due or owed pursuant to the SOW through the effective date of termination.  If an SOW is terminated for TCS’ failure to comply with a staffing or other requirement provided in a specific SOW, Section 1 of Schedule C shall apply with respect to such SOW.  For the avoidance of doubt, termination of any SOW shall not be a termination of any other SOWs or this Agreement.

28.9 Savings Clause

(a) Due to the material adverse impact termination of this Agreement or suspension of performance of the Services would have on Nielsen’s business, Nielsen's failure to perform its responsibilities set forth in this Agreement (other than as provided in Section 28.5) shall not be grounds for termination by TCS or suspension of all or any portion of the Services.  

(b) TCS acknowledges that Nielsen would not be willing to enter into this Agreement without assurance that this Agreement may not be terminated by TCS and that TCS may not suspend performance of the Services or terminate this Agreement except, and only to the extent, explicitly provided herein.  

(c) TCS' nonperformance of its obligations under this Agreement shall be excused if (i) TCS’ nonperformance results from Nielsen's failure to perform the Nielsen responsibilities; (ii) TCS provides Nielsen with reasonable notice of such nonperformance; and (iii) (if requested by Nielsen) uses Commercially Reasonable Efforts to perform notwithstanding Nielsen's failure to perform (with Nielsen being responsible to reimburse TCS for its additional Out-of-Pocket Expenses for such efforts).

Section 29. TERMINATION-EXPIRATION ASSISTANCE

29.1 Termination-Expiration Assistance

(a) Beginning eighteen (18) months prior to expiration of this Agreement, or such earlier date as Nielsen may request (and continuing for a period of up to eighteen (18) months in Nielsen’s sole discretion), or commencing upon a notice of termination (including

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notice of termination based upon default by Nielsen), and, if applicable, continuing through the effective date of such termination or expiration (“ Termination-Expiration Assistance Period ”), TCS shall provide to Nielsen, or at Nielsen's request to Nielsen's designee, the reasonable termination-expiration assistance requested by Nielsen to allow the Services to continue without interruption or adverse effect and to facilitate the orderly transfer of the Services to Nielsen or its designee (including a competitor of TCS) (“ Termination-Expiration Assistance ”).  

(b) Charges for Termination–Expiration Assistance Services provided during the Term are provided in Schedule C and Charges for Termination-Expiration Assistance Services and Services under any surviving SOWs performed after the expiration of the Term will be as provided in Section 2.1.

(c) Termination-Expiration Assistance shall include the assistance described in Schedule O (“ Termination-Expiration Assistance Services ”) and the following:

(i) TCS will, at Nielsen’s cost and expense, make Commercially Reasonable Efforts to obtain any necessary rights and thereafter make available to Nielsen or its designee, pursuant to reasonable terms and conditions, any Third Party Services then being utilized by TCS primarily in the performance of the Services including services being provided through third party service or maintenance contracts.  Upon Nielsen’s request, TCS shall:

(A) sell to Nielsen or their designee, the TCS-owned Hardware then being used by TCS to provide the Services, free and clear of all liens, security interests or other encumbrances at the greater of:

(a) the fair market value, as shall be determined by an agreed-upon appraisal; and

(b) the net book value; and

(B) assign all leases to TCS-leased Hardware primarily used to provide the Services to Nielsen.

(ii) If, at Nielsen’s request, subject to the willingness of the applicable TCS Personnel and the availability of work authorizations, TCS agrees to assign TCS Personnel who are currently performing the Services then performing the roles of subject matter expert, technical lead or other critical positions in the Nielsen account, by way of staff augmentation on a time and materials basis for up to twelve (12) months after the completion of the Termination-Expiration Assistance Period.  The rates that TCS shall be entitled to charge in such cases to Nielsen shall be no less favorable to Nielsen than offered by TCS to its other similar customers.  

(d) If this Agreement is terminated by TCS pursuant to Section 28.5, prior to requiring TCS to perform any Termination-Expiration Assistance, Nielsen shall pay all

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undisputed amounts then due in addition to paying fees for Termination-Expiration Assistance in advance during each month.

Section 30. LIMITATION OF LIABILITY

30.1 NO CONSEQUENTIAL DAMAGES

EXCEPT AS PROVIDED IN SECTION 30.3 (BUT SUBJECT TO THE PROVISIONS OF SECTION 30.3(d)), IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR CONSEQUENTIAL (INCLUDING LOSS OF PROFIT), INDIRECT, EXEMPLARY OR PUNITIVE DAMAGES EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE.

30.2 DIRECT DAMAGES

EXCEPT AS PROVIDED IN SECTION 30.3, IN NO EVENT SHALL EITHER PARTY’S AGGREGATE AND CUMULATIVE LIABILITY TO THE OTHER PARTY ARISING OUT OF OR RELATING TO THIS AGREEMENT EXCEED **

.

30.3 EXCLUSIONS

THE LIMITATIONS SET FORTH IN SECTIONS 30.1 AND 30.2 SHALL NOT APPLY TO:

(a) CLAIMS THAT ARE THE SUBJECT OF A PARTY’S INDEMNIFICATION OBLIGATIONS;

(b) CLAIMS THAT ARE OCCASIONED BY A PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT;

(c) DAMAGES OCCASIONED BY A BREACH OF A PARTY’S CONFIDENTIALITY OBLIGATIONS; AND

(d) DAMAGES OCCASIONED BY THE IMPROPER OR WRONGFUL SUSPENSION OR TERMINATION OF THIS AGREEMENT BY A PARTY OR WRONGFUL TERMINATION OF THIS AGREEMENT OR ABANDONMENT OF THIS AGREEMENT BY TCS; PROVIDED THAT IF TCS PROVIDES OR IS WILLING TO PROVIDE TERMINATION - EXPIRATION ASSISTANCE AS PROVIDED IN AND SUBJECT TO SECTION 29 THEN THIS SECTION 30.3(d) SHALL ONLY BE AN EXCEPTION TO SECTION 30.2 AND NOT TO SECTION 30.1.

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Section 31. IN DEMNIFICATION

31.1 Indemnity by TCS

TCS agrees to indemnify, defend and hold harmless Nielsen and its Affiliates and their respective officers, directors, employees, agents, successors, and assigns, from any and all Losses and threatened Losses arising from third party Claims of any of the following:

(a) TCS’ alleged failure to observe or perform any duties or obligations to be observed or performed on or after the Original Effective Date (or, with respect to agreements assigned thereafter, the date of assignment) by TCS under any of the contracts assigned to TCS or for which TCS has assumed financial, administrative, or operational responsibility;

(b) TCS’ failure to comply with Process Norms relating to a BPO Service required under an SOW, including failures to report wages, taxes and benefits to the government or failures to make required governmental filings;

(c) TCS’ breach of its obligations with respect to Nielsen Confidential Information;

(d) Nielsen’s use in accordance with this Agreement of any Deliverables or Developed Software that infringes any Intellectual Property Right of a third party, provided that TCS shall have no obligation or liability with respect to any infringement Claims to the extent they arise from:

(i) use of the Deliverable or Developed Software in a manner materially inconsistent with the specifications and instructions of TCS provided in the Documentation;

(ii) Nielsen’s failure to use, within a reasonable period of time following their provision by TCS to Nielsen, corrections or enhancements made available by TCS at no additional cost to Nielsen to the extent that the alleged Loss or threatened Loss would not have occurred if Nielsen had used such corrections or enhancements;

(iii) Nielsen’s use of the Deliverable or Developed Software in combination with any product, service or material not provided or authorized by TCS and not reasonably necessary for the use of, or reasonably anticipated by, given the nature of such Deliverable or Developed Software;

(iv) Nielsen or Nielsen’s Agents modifications to the Deliverable or Developed Software not made, authorized or approved by TCS or TCS Agents;

(v) Nielsen Software or other material provided by Nielsen; or

(vi) TCS compliance with any design, written instruction, Process Norms relating to Services provided by Nielsen (except that this Section 31.1(d)(vi) shall not

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apply if TCS knew or should have known that compliance would likely violate any Intellectual Property Rights of a third party).

(e) The death or bodily injury of any agent, employee, Nielsen business invitee, or business visitor or other person caused by the negligence or wrongful acts or omissions of TCS, TCS Agents or its employees or subcontractors;

(f) Any Losses resulting from the introduction of Disabling Code in Nielsen’s system by virtue of TCS’ breach of Section 26.1(j);

(g) The damage, loss or destruction of any real or tangible personal property caused by the wrongful acts or omissions of TCS or its employees or agents; and

(h) Any liability for premiums, contributions, or taxes payable under any workers’ compensation, unemployment compensation, disability benefit, old age benefit, or payroll tax withholding or failure to withhold payroll taxes for which Nielsen may be adjudged liable as an employer with respect to any TCS Personnel.

31.2 Additional Obligations for Infringement Claims.  

In addition to the requirements provided in Section 31.1(d) above, if any item used by TCS (other than items provided by or on behalf of Nielsen) to provide the Services becomes, or in TCS’ reasonable opinion is likely to become, the subject of an infringement or misappropriation Claim, TCS will, as directed by Nielsen:

(i) promptly at TCS’ expense secure the right to continue using the item, or

(ii) if the obligation of clause (i) cannot be accomplished with Commercially Reasonable Efforts, then at TCS’ expense, replace or modify the item to make it non-infringing or without misappropriation; provided, however, that any such replacement or modification may not degrade the performance or quality of the affected components of the Services or disrupt Nielsen’s business operations, or

(iii) if items 31.2(i) or 31.2(ii) cannot be accomplished with Commercially Reasonable Efforts, remove the infringing item from the scope of Services and reduce the MCA by the amount that the scope of Services has been reduced because of the infringing item.

31.3 Indemnity by Nielsen

Nielsen agrees to indemnify, defend and hold harmless TCS, TCS Group and Approved Subcontractors and their respective officers, directors, employees, agents, successors and assigns from any and all Losses and threatened Losses arising from third party Claims relating to:

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(a) Access, use or operation by TCS of any Nielsen Software, Nielsen Third Party Software or other material provided or permitted by Nielsen in connection with the Services which infringes upon or misappropriates any Intellectual Property Rights of any third parties, except to the extent arising from:

(i) use of Nielsen Software, Nielsen Third Party Software or other material provided or permitted by Nielsen by TCS in a manner materially inconsistent with the specifications and instructions of Nielsen;

(ii) TCS’ use of Nielsen Software, Nielsen Third Party Software or other material provided or permitted by Nielsen by TCS in combination with any product, service or material not provided or authorized by Nielsen and not reasonably necessary for the use of, or reasonably anticipated by, given the nature of such Nielsen Software, Nielsen Third Party Software or other material provided or permitted by Nielsen;

(iii) TCS or TCS’ Agents modifications to Nielsen Software, Nielsen Third Party Software or other material provided or permitted by Nielsen not made, authorized or approved by Nielsen or Nielsen Agents;

(iv) TCS Software or other material provided by TCS; or

(v) Nielsen’s compliance with any design, written instruction or Process Norms provided by TCS (except that this Section 31.3(a)(v) shall not apply if Nielsen knew or should have known that compliance would likely violate any Intellectual Property Rights of a third party);

(b) The death or bodily injury of any agent, employee, TCS business invitee, or business visitor or other person caused by the negligence or wrongful acts or omissions of Nielsen, Nielsen Agents or its employees or subcontractors;

(c) TCS’ compliance with any design, written instruction or Process Norms relating to Services provided by Nielsen (except that this Section 31.3(c) shall not apply if TCS knew or should have known that compliance would likely violate any Intellectual Property Rights of a third party ) and

(d) Any liability for premiums, contributions, or taxes payable under any workers’ compensation, unemployment compensation, disability benefit, old age benefit, or payroll tax withholding or failure to withhold payroll taxes for which TCS may be adjudged liable as an employer with respect to any employee or contractors of Nielsen or Affiliates of Nielsen other than any such employees of Nielsen or Nielsen Affiliates who TCS actually offered employment or who it was required to offer employment by TCS under the applicable SOW.

31.4 Additional Obligations for Infringement Claims

In addition to the requirements provided in 31.3(a) above, if any Nielsen Software, Nielsen Third Party Software or other material used by TCS to provide the Services becomes, or

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in TCS’ reasonable opinion is likely to become, the subject of an infringement or misappropriation Claim, Nielsen will, **:

(i) promptly at Nielsen’s expense secure the right to continue using the item, or

(ii) if the obligation of clause (i) cannot be accomplished with Commercially Reasonable Efforts, then at Nielsen’s expense, replace or modify the item to make it non-infringing or without misappropriation; provided, however, that any such replacement or modification may not degrade the performance or quality of the affected components of TCS’ delivery of the Services, or

(iii) if items 31.4(i) or 31.4(ii) cannot be accomplished with Commercially Reasonable Efforts, remove the infringing item from the scope of Services with no effect on the MCA.

31.5 Indemnification Procedures

With respect to any indemnification Claims, the following procedures shall apply:

(a) Notice .  Promptly after receipt by any entity entitled to indemnification under this Section of notice of the commencement or threatened commencement of any civil, criminal, administrative, or investigative action or proceeding involving a Claim in respect of which the indemnified Party will seek indemnification pursuant to this Section, the indemnified Party shall notify the indemnifying Party of such Claim in writing.  No failure to so notify indemnifying Party shall relieve it of its obligations under this Agreement except to the extent that it can demonstrate that it was materially prejudiced by such failure.  Within fifteen (15) days following receipt of written notice from the indemnified Party relating to any Claim, but no later than ten (10) days before the date on which any response to a complaint or summons is due, the indemnifying Party shall notify the indemnified Party, in writing, if the indemnifying Party elects to assume control of the defense and settlement of that Claim (a “ Notice of Election ”).

(b) Procedure Following Notice of Election .  If the indemnifying Party delivers a Notice of Election relating to any Claim within the required notice period, the indemnifying Party shall be entitled to have sole control over the defense and settlement of such Claim; provided that:

(i) the indemnified Party shall be entitled to participate in the defense of such Claim and to employ counsel at their own expense to assist in the handling of such Claim; and

(ii) the indemnifying Party shall obtain the prior written approval of the indemnified Party before entering into any settlement of such Claim or ceasing to defend against such Claim, unless the proposed settlement releases indemnified Party from any and all liability under such Claim.

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After the indemnifying Party has delivered a Notice of Election relating to any Claim in accordance with the preceding paragraph, the indemnifying Party shall not be liable to the indemnified Party for any legal expenses incurred by the indemnified Party in connection with the defense of that
Claim.  In addition, the indemnifying Party shall not be required to indemnify the indemnified Party for any amount paid or payable by the indemnified Party in the settlement of any Claim for which the indemnifying Party has delivered a timely Notice of Election, unless, having delivered such Notice of Election, the indemnifying Party fails to defend, if such amount was agreed to without the written consent of the indemnifying Party.

(c) Procedure Where No Notice of Election Is Delivered .  If the indemnifying Party does not deliver a Notice of Election relating to any Claim within the required notice period (or, having delivered such a notice, fails to defend), the indemnified Party shall have the right to defend the Claim in such manner as it may deem appropriate, at the cost, expense, and risk of the indemnifying Party.  The Indemnifying Party shall promptly reimburse the indemnified Party for all such costs and expenses.

31.6 Subrogation

If the indemnifying Party shall be obligated to indemnify the indemnified Party pursuant to this Section 31, the indemnifying Party shall, upon payment of such indemnity in full, be subrogated to all rights of the indemnified Party with respect to the Claims to which such indemnification relates.

Section 32. INSURANCE, FIDELITY BOND

32.1 Insurance Coverage

During the Term, TCS shall maintain at its own expense, and require TCS Agents to maintain at their own expense or TCS’ expense, insurance of the type and at least the amounts provided below from insurers which are acceptable to Nielsen and which are rated A / XII or better in the then most recent edition of Best’s Insurance Reports:

(a) Worker’s Compensation & Employer’s Liability Insurance: Maximum statutory limits for and with respect to the personnel performing services for Nielsen, including Employer’s Liability with a $5,000,000 limit including occupational disease;

(b) Commercial General Liability Insurance, including Contractual Liability, Completed Operations, Personal Injury Coverage, Broad Form Property Damage with a combined single limit of at least $5,000,000 on an occurrence basis and $5,000,000 on an aggregate basis;

(c) Comprehensive Automobile Liability Insurance, including non-ownership and hired car coverage as well as owned vehicles, with a combined single limit of at least $1,000,000 and at least $1,000,000 on an aggregate basis;

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(d) Professional Liability and Errors and Omissions Insurance in an amount of $5,000,000 per claim, with an aggregate limit of at least $10,000,000; and

(e) Umbrella coverage for (b) and (c) above of $25,000,000.

32.2 Insurance Documentation

Upon Nielsen’s request, TCS shall furnish to Nielsen certificates of insurance or other appropriate documentation (including evidence of renewal of insurance) evidencing all coverages required by in Section 32.1 and, if and to the extent applicable, naming Nielsen as additional insureds.  Such certificates or other documentation will include a provision whereby thirty (30) days’ notice must be received by Nielsen prior to coverage, cancellation or material alteration of the coverage by either TCS or TCS Agents or the applicable insurer.  Such cancellation or material alteration shall not relieve TCS of its continuing obligation to maintain insurance coverage in accordance with this Section 32.

32.3 Insurance Provisions

(a) The insurance coverages under Section 32.2 shall be primary, and all coverage shall be non-contributing with respect to any other insurance or self-insurance that may be maintained by Nielsen.  All coverage required by Section 32.2 shall include a waiver of subrogation and a waiver of any insured-versus-insured exclusion regarding Nielsen.  If any coverage is written on a claims-made basis, it shall have a retroactive date no earlier than the Original Effective Date and, notwithstanding the termination of this Agreement, either directly or through ‘tail’ coverage shall allow for reporting of claims until the period of the applicable limitations of actions has expired.

(b) In the case of loss or damage or other event that requires notice or other action under the terms of any insurance coverage specified in Section 32.1, TCS shall be solely responsible to take such action.  TCS shall provide Nielsen with contemporaneous notice and with such other information as Nielsen may request regarding the event.

(c) TCS’ obligation to maintain insurance coverage shall be in addition to, and not in substitution for, TCS’ other obligations hereunder and TCS’ liability to Nielsen for any breach of an obligation under this Agreement which is subject to insurance hereunder shall not be limited to the amount of coverage required hereunder.

32.4 Fidelity Insurance

During the Term TCS shall carry a fidelity bond or insurance (the “ Fidelity Bond ”) covering its and its Affiliates’ officers, employees, and subcontractors, with a limit of not less than ten million dollars ($10,000,000) underwritten by an insurer acceptable to Nielsen and licensed to do business in the United States.  The Fidelity Bond shall cover theft, fraud, dishonest acts, and computer crime and shall name Nielsen as a loss payee with respect to any loss involving Nielsen.  TCS shall provide to Nielsen a certificate evidencing such insurance upon execution of this Agreement.  Said certificate shall include a provision whereby thirty (30) days’

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notice must be received by Nielsen prior to coverage cancellation or material alteration of the coverage by TCS or by the applicable insurer.  

32.5 Claims Procedures

In the event of any:

(a) loss, theft, damage, destruction, confiscation or other casualty occurrence with respect to any real, personal, tangible or intangible property of Nielsen covered by the above insurance or Fidelity Bond, or

(b) any claim made by, or on behalf of, any third party, including any employee, agent or representative of TCS (and including any party covered by the provisions of any applicable workers compensation law) against Nielsen related to or arising out of the performance or non-performance by TCS hereto of its obligations hereunder (each of the events referred to in the preceding clauses (a) and (b) being hereinafter referred to as an “ Insured Event ”), in addition to any and all rights and remedies which Nielsen may have under this Agreement or as an additional insured under the foregoing policies or Fidelity Bond, Nielsen shall notify TCS promptly in writing of the occurrence of such Insured Event, setting forth in detail the nature of the occurrence giving rise thereto, and the amount of Nielsen’s estimated loss or liability in respect thereof (such estimated loss or liability being referred to as a “ Insurance Claim ”).  Nielsen may update the Insurance Claim from time to time as factual circumstances dictate.  In connection with any Insured Event, TCS shall not accept payment under any insurance policy described above or under the Fidelity Bond, or settle any payment or claim thereunder, in an amount less than the amount of the Insurance Claim without Nielsen’s prior written consent, and TCS hereby assigns to Nielsen, and agrees to pay to Nielsen immediately upon receipt, including by endorsing to Nielsen any instrument representing such proceeds, the amount of any payment received by TCS under such insurance policies or Fidelity Bond in respect of an Insured Event, and further agrees to receive and to hold the same in trust for the benefit of Nielsen until payment in full thereof to Nielsen in accordance herewith and satisfaction of the Insurance Claim.

Section 33. TREATMENT OF PRIOR AGREEMENTS

33.1 Global Infrastructure Services Agreement.

The GISA is terminated as of the SARA Effective Date, except as provided in Schedule K.  Simultaneously with the execution and delivery of this SARA the Parties are executing SARA SOW #1 to replace the services that were previously provided under the GISA.  TCS shall not have any further obligations with regard to **  under the GISA and Nielsen shall not have any further obligations with regard to any ** .  Each Party releases the other Party of any liability under the GISA other than (i) breaches of Section 22 (Confidentiality), (ii) matters which would be indemnified against both under the GISA and, had they occurred hereunder, as of the SARA Execution Date, and (iii) matters covered by Section 28, required insurance, for which there is an actual claim pending as of the SARA Execution Date.

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33.2 Pre-Ex isting SOWs

Pre-Existing SOWs shall continue in effect in accordance with their terms until such Pre-Existing SOW is replaced by the parties with a new SOW (which shall be considered and Initial SOW; provided that to the extent this Agreement offers Nielsen ** .

33.3 True Up Of Interim Payments

Prior to the execution and delivery of this SARA Nielsen has made payments to TCS for Services rendered after the SARA Effective Date.  Within **  of execution and delivery of this SARA TCS shall calculate the Charges that should have been due under the terms of the SARA and if such Charges are less than the amount that Nielsen actually paid for such period TCS shall promptly either refund the overpayment to Nielsen or credit such amount against future payments, as Nielsen may elect.

Section 34. MISCELLANEOUS PROVISIONS

34.1 Assignment

This Agreement may not be assigned by TCS without the prior written consent of Nielsen.  Nielsen shall have the right to assign this Agreement, or any portion hereof, without TCS’ consent, to an Affiliate or pursuant to an acquisition, merger or the sale of all or substantially all of the assets of Nielsen.  This Agreement shall be binding upon, inure to the benefit of, and be enforceable by the successors and permitted assigns of the Parties.  Assignment of this Agreement by Nielsen shall not relieve Nielsen from the obligations with respect to MCA and the ACA.

34.2 Notices

All notices, requests, claims, demands, and other communications (collectively, “ Notice ”) under this Agreement shall be in writing and shall be given or made by delivery in person (against a signed receipt), by courier service, or by certified mail (postage prepaid, return receipt requested) to the respective Party at the address provided below or at such other address as such Party may hereafter notify the other Party in accordance with this Section 34.2.  Because notices by facsimile and email may not be given the appropriate degree of attention and because facsimile numbers and email addresses change regularly, such notices shall not be effective unless responded to by the intended recipient.  Each such Notice will be effective when actually received at the respective addresses specified below:

If to TCS:

**

with a copy to:

 

**

If to Nielsen:

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**

with a copy to:

**

 

 

 

 

 

34.3 Counterparts

This Agreement may be executed in any number of counterparts, all of which taken together shall constitute one single agreement between the Parties.

34.4 Relationship

The Parties intend to create an independent contractor relationship and nothing contained in this Agreement shall be construed to make either Nielsen or TCS partners, joint ventures, principals, agents or employees of the other.  No officer, director, employee, agent, affiliate or contractor retained by TCS to perform work on Nielsen’s behalf under this Agreement shall be deemed to be an employee, agent or contractor of Nielsen.  Neither Party shall have any right, power or authority, express or implied, to bind, or make representations on behalf of the other.

34.5 Severability

If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, then such provision will be deemed restated, in accordance with applicable Law, to reflect as nearly as possible the original intentions of the Parties, and the remaining provisions of this Agreement, if capable of substantial performance, shall remain in full force and effect.

34.6 Waiver; Approvals

No delay or omission by either Party to exercise any right or power it has under this Agreement shall impair or be construed as a waiver of such right or power.  A waiver by any Party of any breach or covenant shall not be construed to be a waiver of any succeeding breach or any other covenant.  All waivers must be in writing and signed by the Party waiving its rights.  All approvals required hereunder shall be in writing.  For the convenience of the Parties a number (but not all) of the places in this Agreement specify that a Party’s approval must be in writing, the absence of such a requirement in any other provision shall not be construed as not requiring such approval as being in writing.

34.7 Publicity

TCS may quote Nielsen as a customer.  TCS may publish a Nielsen case study in the TCS brand campaign, including advertisements in leadings newspapers, magazines, and other media.  Notwithstanding the foregoing, under no circumstances will TCS use Nielsen’s name or mark without Nielsen’s prior written approval on the content, media and timing of such use.  Nielsen will be reasonably available to serve as a reference to prospective TCS Customers.  If TCS desires

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to seek such approval it may go through normal channels or direct its request to Nielsen’s Chief Technology & Operating Officer.

34.8 Headings

The headings of the Sections used in this Agreement are included for reference only and are not to be used in construing or interpreting this Agreement.

34.9 Survival

The following Sections shall survive termination or expiration of this Agreement for any reason: Section 1 (Background, Objectives and Definitions), Section 12.6 (Non-Solicitation), Section 14 (Software and Proprietary Rights), Section 15 (Data Ownership, Protection and Return of Data), Section 14A (Data Privacy), Section 19.5 (Rights of Set Off), Section 19.6 (Refundable Items); Section 19.7 (Unused Credits), Section 23 (Taxes, to the extent a tax liability is incurred by a Party prior to the later of the termination or expiration of this Agreement or the expiration of any Termination-Expiration Assistance Period), Section 24 (Audits), Section 25 (Confidentiality), Section 26 (Representations and Warranties), Section 27 (Dispute Resolution), Section 28.6 (Nielsen’s Payment Obligation Upon Termination or Expiration), Section 29 (Termination-Expiration Assistance), Section 30 (Limitation of Liability), Section 31 (Indemnification), Section 32 (Insurance, Fidelity Bond) and Section 34 (Miscellaneous Provisions).  

34.10 Covenant of Further Assurance

The Parties covenant and agree that, subsequent to the execution and delivery of this Agreement and, without any additional consideration, each of the Parties shall execute and deliver any further legal instruments and perform any acts that are or may become necessary to effectuate the purposes of this Agreement.

34.11 Negotiated Terms

The Parties agree that the terms and conditions of this Agreement are the result of negotiations between the Parties and that this Agreement shall not be construed in favor of or against any Party by reason of the extent to which any Party or its professional advisors participated in the preparation of this Agreement.

34.12 Governing Law and Jurisdiction

This Agreement shall be governed exclusively by and construed in accordance with the laws of the State of New York and the Federal laws of the United States of America, excluding conflict of laws provisions.  The Parties consent and agree that all legal proceedings arising out of or relating to this Agreement shall be exclusively maintained in either the federal or state courts located in New York County, New York.  TCS hereby designates its office at 101 Park Avenue, New York, New York 10178 as the location for service of process in any action or proceeding arising under this Agreement and waives any international treaty provisions with respect to such service of process.  

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Service of process in any action or proceeding arising hereunder shall be by certified U.S. mail only.  The Parties agree that all Disputes, controversies or claims arising out of
or related to this Agreement will be settled only in accordance with Section 27 hereof; provided, however, that either Party shall not be precluded by the foregoing from seeking equitable relief where appropriate in such court of competent jurisdiction.  Further, TCS hereby agrees and covenants not to challenge or dispute the applicability or enforceability of any order, injunction, judgment or other action taken by such court, regardless of the location where such application, enforcement or award is sought and any such relief granted would be considered conclusive and binding between the Parties.  

34.13 Permits

The Parties acknowledge that certain Services to be provided under this Agreement may be subject to export controls under the laws and regulations of the United States, India and other countries to the extent such Services are provided from Service Locations outside of the United States and India.  TCS will be responsible, as part of the Services, for securing, with Nielsen’s reasonable cooperation, all permits, licenses, regulatory approvals and authorizations, whether domestic or international, and including all applicable import/export control approvals (collectively, “ Permits ”) required for TCS to provide the Services to Nielsen and will take all lawful steps necessary to maintain such Permits during the term of this Agreement.  TCS will have financial responsibility for, and will pay, all fees and taxes associated with obtaining such Permits.  TCS shall be solely responsible for compliance with all Laws relating to data protection and privacy and/or trans-border data flow.  TCS will pay for and be solely responsible for obtaining and maintaining such visa as may be required for its employees to enter and remain in the country in which Services are rendered in connection with this Agreement.

34.14 Changes In and Relationship of Various Parties

(a) The Parties acknowledge that Tata Sons Limited, which was a party to the Original MSA, transferred its Tata Consultancy Services division to TCSL on August 9, 2004, which assumed Tata Sons Limited’s rights and obligations under the Original MSA.  ACNielsen Corporation, which was a party to the Original MSA, has assigned its rights and obligations to AC Nielsen (US), Inc. as of Original Effective Date, which later assigned its rights to Nielsen.

(b) TCS America and TCSL shall have joint and several liability with respect to all of the rights and obligations of TCS under this Agreement.  Any amendments, notices, consents, approvals, SOWs, Change Orders and any other operative documents pursuant to or under this Agreement may be signed by TCS America, or TCSL, or both on behalf of TCS and any such document executed only by TCS America or TCSL shall be binding on both TCSL and TCS America.  

34.15 Entire Agreement

This Agreement represents the entire agreement between the Parties with respect to its subject matter, and supersedes any prior representations, proposals, understandings, agreements,

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or contemporaneous discussions, whether oral or written, between the Parties relative to such subject matter.  

34.16 Amendment; No Electronic Signatures; Waiver

This Agreement may be amended or supplemented only by means of a physical writing manually signed by the Parties.  This Agreement may only be modified by a written agreement duly signed by the persons authorized to sign agreements on behalf of the Parties.  No terms and conditions contained in any “click-wrap” license or similar electronic notification shall be of force or effect, nor shall any terms and conditions contained in any invoice or similar transactional document used by TCS be deemed to amend or supplement this Agreement.  Nielsen does not agree to the use of electronic signatures with respect to this Agreement or any amendment, modification or transactional document relating to hereto.  No waiver of any of the provisions of this Agreement shall constitute a waiver of any other provision (whether or not similar) nor shall such waiver constitute a continuing waiver unless otherwise expressly provided.  

[Signature Pages follow]


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IN WITNESS WHEREOF , the Parties have each caused this Agreement to be signed and delivered by its duly authorized representative.

THE NIELSEN COMPANY (US), LLC

TATA AMERICA INTERNATIONAL CORPORATION

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

 

 

TATA CONSULTANCY SERVICES LIMITED

 

By: ______________________________

Name: ____________________________

Title: _____________________________

 


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PARENT GUARANTEE

As and by way of material inducement for TCS to enter into this Agreement, The Nielsen Company B.V. (“ Guarantor ”), a Dutch company and the indirect parent company of The Nielsen Company (US), LLC (“ Nielsen ”), for good and valuable consideration the receipt and adequacy of which is hereby acknowledged, hereby unconditionally guarantees Nielsen’s (or its permitted assignee’s and successor’s) performance of its payment obligations as and when become due and payable under this Agreement for a maximum amount of thirty percent (30%) of the MCA.  

1. This guarantee shall be irrevocable continuing guarantee and enforceable against Guarantor notwithstanding the insolvency of Nielsen or assignment of this Agreement by Nielsen.  

2. Guarantor hereby waives any notice or consent requirements with respect to any modification or amendment of this Agreement or any extension of time to perform and Guarantor’s consent shall not be required for, and this guaranty shall continue to apply to, any such modification or amendment to this Agreement made by the Parties in accordance with the terms of this Agreement; provided that if at any time Nielsen (or the assignee or successor) and Guarantor cease to be Affiliates of one another Guarantor may notify TCS in writing of such change in affiliation and thereafter no amendment or any modification or amendment to this Agreement that increases Guarantor’s financial obligations hereunder (including any increase in the MCA, as it may have been reduced) shall not be binding or enforceable against the Guarantor unless such modification or amendment was made with the written consent of the Guarantor.  For clarity, it is agreed that a notification of disaffiliation shall not relieve Guarantor of the liability for any MCA owed as of the date of the receipt of such notification by TCS.

3. TCS shall not unreasonably refuse to discharge Guarantor of the obligations hereunder if Nielsen or its assignee or successor provides alternative financial assurances reasonably acceptable to TCS.

4. This guarantee replaces and supersedes all prior guarantees given under the Original MSA and the FARA MSA by Guarantor.  

 

THE NIELSEN COMPANY B.V.

 

 

 

By:

 

 

 

Accepted and Agreed to:

TATA AMERICA INTERNATIONAL
  CORPORATION

 

 

By:

 

 

 


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TATA CONSULTANCY SERVICES LIMITED

 

 

By:

 

 

 

 

 

 

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SCHEDULE A

SERVICES

 


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SCHEDULE A

 

SERVICES

Section 1.

Introduction

1.1 General

This Schedule A describes the general scope of Services contemplated by the Agreement, including the different Engagement Models as set forth in Section 5 to this Schedule A.  Particular Services (and their related scope) will be described in SOWs in a format substantially similar to Exhibits A-2 through A-8, as applicable.  Each SOW shall be effective, incorporated into, and form a part of the Agreement when executed as provided in Section 3.5of the Agreement.

(a) The Engagement Models for Services contemplated under the Agreement shall consist of Managed Serviced Fixed Price (“MS Fixed”), Managed Service Volume (“MS Volume”), Managed Service Support (“MS Support’),      **                             (“MS Agile”), Time and Materials (“T&M”), Strategic Programs T&M (“SP T&M”), and Infrastructure Agile Pod T&M (“IAP T&M”), as further described in Section 5 below.  

(b) Examples of the types of Services that may fall into each Engagement Model are included in Exhibit A-1 to this Schedule A.  For the avoidance of doubt, the Services described in Exhibit A-1 are not intended to be an all-inclusive description of the Services to be provided by TCS pursuant to the Agreement, but instead provide a mere sampling of the types of Services that may be categorized under each particular Engagement Model.  Nielsen may move Services among different Engagement Models unless, with respect to any particular move request, TCS can demonstrate to Nielsen that such movement of a particular Service to a particular Engagement Model would be impracticable for TCS  . Notwithstanding the preceding sentence, if Nielsen does not agree that it would be impracticable for TCS to move a particular Service from one Engagement Model to another Engagement Model, such issue will be escalated in writing to the Parties’ Account Executives who will work together to remediate the issue.

(c) TCS shall perform the Services in accordance with this Schedule A and each applicable SOW.  The Parties will mutually agree to the retained responsibilities and the percentages of retained personnel of the Nielsen subject matter experts on a SOW basis. TCS shall perform all tasks necessary to complete the Services in a timely and efficient manner, using its methodology and tools as tailored to Nielsen.

(d) All capitalized terms used and not defined in this Schedule A shall have the meanings given them in the Agreement or other Schedules.

1.2 Services Overview

(a) TCS shall perform all Services in such a way that all Resources are utilized to a high degree of efficiency without compromising the timely completion of such activities or implicated Service Levels.  If any services, functions or responsibilities not specifically described in this Schedule A or an SOW are either (i) an inherent, necessary or customary part of the Services or (ii)

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are required or appropriate for the performance and provision of the Services described in
this Schedule A or an SOW, then they will be deemed to be within the scope of the Services as if specified in this Schedule A or an SOW, and shall not be subject to any fees, expenses or reimbursements except as specified in Schedule C, or unless such Services are specifically excluded in the applicable SOW (as such exclusion may be mutually agreed to by the Parties).  TCS’ general responsibilities with respect to the Services include the following:  

(i) Providing Nielsen with reports on a monthly basis (or as frequently as requested by Nielsen) tracking the progress of TCS’ performance of all currently active SOWs as provided in Section 5.7 of the Agreement.  In addition, TCS shall provide timely responses to Nielsen’s requests for information and reports necessary to provide updates to business units and provide Nielsen with a soft copy database extract from the database that tracks progress of TCS’ performance of the Services.

(ii) Performing the Services in accordance with Nielsen’s strategies, best practices, principles, and standards relating to Operations, technical, data and applications architectures and designs as communicated to TCS.  TCS shall contribute to the ongoing development and improvement of such strategies, principles and standards.

(iii) Acting as a resource with respect to knowledge and information regarding the Services, as required by Nielsen authorized personnel, entities and Users.  This shall include providing information and consulting support with respect to system functionality, providing assistance with interface file testing, designing appropriate test environments, performing system demonstrations and training, and maintaining system documentation.

(iv) Using technologically current tools and languages, as appropriate and in accordance with Nielsen’s architectural decisions to improve the Services.

(v) Investigating problems, providing support as requested by Nielsen, responding to User requests and inquiries, and assisting with the prioritization and maintenance of outstanding work logs.

(vi) Integrating into Nielsen’s environment all work performed for Nielsen by third Parties, including third Parties contracting directly with Nielsen.

(vii) Providing a pool of experienced, high-quality TCS personnel that will be dedicated to the Nielsen account throughout the Term of this Agreement.

(b) Notwithstanding anything to the contrary contained herein, nothing in this Section 1.2 shall be interpreted as giving TCS responsibility for Nielsen strategic, governance or architectural decisions.  Nielsen shall retain the ultimate responsibility in these areas, while TCS will, upon Nielsen’s request, provide insight and advice, either informally or under specific SOWs for consulting Services.

(c) **

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Section 2.

STATEMENT OF WORK RFP Process; proposed STATEMENTS OF WORK; DEVELOPMENT, TESTING and payment

2.1 General

(a) As provided in Section 3.5(c) of the Agreement, Nielsen may at any time initiate a request for services by providing to TCS a request for a proposal for a Statement of Work (a “ Statement of Work RFP ”) containing the information described in Section 2.1(b) of this Schedule A.  TCS’ rejection of a request for services made by Nielsen shall be subject to the provisions of Section 28.3(i) of the Agreement and Section 1.4(a) of Schedule C, provided that the services that Nielsen requests are:  (i) the same as or similar to the types of Services already being performed for Nielsen by TCS, or (ii) the type of services that Nielsen provides or offers to others in the market place. TCS may propose a new Service by submitting a proposal to Nielsen containing the information described in Section 2.1(b) of this Schedule A, which Nielsen may accept or reject at its sole option.  

(b) Each Statement of Work RFP prepared by Nielsen shall include, to the extent Nielsen is able to provide such information and as applicable: (i) the SOW scope/specifications, including any related services; (ii) an overall timetable for completing the work requested; (iii) the schedules for critical Milestones and Deliverables; (iv) acceptance tests and criteria for confirming that the Deliverables satisfy the applicable functional specifications; (v) a description of training required by Nielsen; (vi) other provisions, if any, intended to modify or supplement the terms and conditions of the Agreement as such are to be applied to the SOW; and (viii) Service Levels (and Critical Service Levels, as applicable) to be applied.  The foregoing list is not intended as a list of minimum requirements.  Nielsen’s failure to provide any of the above-listed information shall not excuse TCS from its obligation to respond to a Statement of Work RFP in the timeframes described in Section 2.1(d) of this Schedule A, unless such information is material in order to prepare the response to such Statement of Work RFP.

(c) If requested by Nielsen, TCS will promptly assist Nielsen in collecting and refining the functional User and/or system requirements for any potential Project.

(d) TCS will, within the timeframe specified in the applicable Statement of Work RFP (and in any event, in no less than thirty (30) days after receipt of the Statement of Work RFP from Nielsen), prepare and deliver to the Nielsen Project Manager a proposed Statement of Work in the appropriate form specified in Exhibits A-2 through A-8 and containing the information described in Section 2.1(b) of this Schedule A.

2.2 Format of Proposed Statements of Work

(a) TCS’ proposed Statement of Work shall provide all information requested in the Statement of Work RFP or otherwise reasonably necessary for Nielsen to make an informed decision regarding the proposed Statement of Work, including:

(i) Engagement Model.   The Engagement Model under which TCS will provide the Services to Nielsen, including the information described in Section 5.2 below.

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(ii) Project Plan .  For each proposed Statement of Work, TCS will prepare, for Nielsen review and approval, a schedule (the “ Project Plan ”) for the completion of each Project to be performed under that Statement of Work.  Each Project Plan prepared by TCS shall include (as applicable) Milestones, associated Deliverables and proposed specifications and other standards which must be met before Nielsen will accept the Deliverable (“ Acceptance Criteria ”), including applicable review periods, for each Deliverable described in the Project Plan;

(iii) Methodology .  TCS will include as part of the proposed Statement of Work its proposed methodology (including project methodology and development methodology, if appropriate) for each Project, including designating points of contact and interfaces between the Parties, for Nielsen’s approval.  Nielsen will notify TCS of any objections it has to such methodology.  If Nielsen notifies TCS of any objections to the methodology, TCS will promptly revise the methodology to satisfy Nielsen’s objections;

(iv) Charges .  The proposed Statement of Work will specify TCS’  Engagement Model(s) to complete all Projects under such SOW with  associated Charges as sufficient to enable Nielsen to understand and assess the proposal.  TCS will also include as part of the proposed Statement of Work any additional costs to Nielsen (i.e., Pass Through Expenses) and an estimated total cost of the SOW;

(v) SOW Termination Date .  TCS will include as part of proposed Statement of Work the date that all work under the SOW should be completed;

(vi) Staffing and Resource Plan .  TCS will include as part of the proposed Statement of Work the staffing of TCS Resources, if applicable, as well as any Nielsen resource commitments and responsibilities in addition to those provided in the Agreement.  For Non-Managed Services, as specified in Schedule C, this staffing plan must identify the labor categories and location (on-site/Off-Shore) on a monthly basis sufficient for Nielsen to determine unit labor rates for each categories and detail how the labor location shall affect the Off-Shore Leverage Percentages under the Agreement;

(vii) Acceptance Criteria and Testing Plans .  TCS will include as part of the proposed Statement of Work the Acceptance Criteria and testing plans if applicable, which must be consistent with the requirements of the Agreement and any processes or procedures agreed upon by the Parties or otherwise applicable to such Services; and

(viii) Any other Pertinent Information .  TCS will include as part of the proposed Statement of Work any other information that is pertinent to completion of the Statement of Work in a timely and efficient manner.

(b) Except with the signed approval of the Nielsen's legal department and Global Business Services division as well as TCS’ Legal and Finance departments . the Statement of Work shall not contain or propose to contain any terms and conditions that are contrary to those contained in the Agreement; provided, however, that TCS may propose in the Statement of Work to perform the Services on terms that are more favorable to Nielsen (in Nielsen’s discretion) than those contained in the Agreement or the Statement of Work RFP.

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(c) Other reductions, changes, and additions to the scope of Services in any Statement of Work beyond those allowed as provided in Section 13.2 of the Agreement shall be made pursuant to the Services Revision Process provided in Section 2.5 of this Schedule A.

2.3 Nielsen Review and Acceptance of Proposed Statements of Work

(a) Once submitted to Nielsen, a proposed Statement of Work shall constitute an offer by TCS to implement the Services described therein on the terms provided therein, and shall be irrevocable for a period of   **              from the date of submission,                                  



**                                                If no changes are made to the proposed Statement of Work it will become effective as a Statement of Work when accepted and executed by Nielsen

(b) Nielsen shall review and may provide TCS with comments regarding a proposed Statement of Work.  If and as necessary, the Parties will meet to review, discuss and agree on any amendments to the proposed Statement of Work.  Such amended proposed Statement of Work will become effective when signed by both Parties and TCS shall begin to provide the Services under such Statement of Work only upon the execution and delivery by both Parties of such Statement of Work.

(c) Once accepted by Nielsen or executed by the Parties, the Statement of Work shall be attached to and incorporate by reference the terms and conditions of the Agreement.

2.4 Statement of Work Service Levels

As provided in Section 8.1 of the Agreement, each Statement of Work may include Service Levels and Critical Service Levels applicable to certain specified Services under the Statement of Work.  The general terms relating to such Service Levels and Critical Service Levels are included in Section 8 of the Agreement and Schedule B.

2.5 Changes to Statements of Work and the Services Revision Process

(a) Any change to a Statement of Work shall be made pursuant to the Services Revision Process provided below and in coordination with the Change Control Procedure provided in Section 13.2 of the Agreement.

(b) The “ Services Revision Process ” shall be the process by which the Parties shall amend a Statement of Work, including increasing or decreasing the amount of work thereunder, and re-pricing the Services to be provided under the Statement of Work.  This process may be initiated by either Parties’ Project Manager or their designees in the manner described below:

(i) The requester of the amendment shall document in detail the amendment(s) sought and the reason for the change.  The requester shall use the Project Change Request (“ PCR ”) form to request the amendment.  The PCR form is attached to this Schedule A

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as Exhibit A-9.  If the request is made by TCS, Nielsen must approve the request prior to TCS’ undertaking the analysis provided for in Section 2.5(b)(ii);

(ii) Following receipt of the PCR, TCS shall promptly conduct the required analysis of the PCR and report to Nielsen in writing the following:

(A) The amount of effort required to accommodate the changes (including addition or reduction of TCS Resources, if applicable);  

(B) The modification(s), to the relevant Project Plan(s) needed to accommodate such amendment (if any), and the reasons for such modifications;

(C) The impact of such amendment on the relevant Charges (assuming that the pricing for such Project does not already accommodate such amendment); and

(D) Any other relevant information;

(iii) Nielsen will review the PCR response and if necessary, discuss the same with TCS.  Nielsen shall notify TCS of the PCR-related changes it accepts, and TCS shall prepare and submit to Nielsen an amendment to the Statement of Work (the “ Statement of Work Amendment ”) substantially similar in form to the Statement of Work setting out such changes to the existing Statement of Work for the Project.  If no changes are made to the proposed Statement of Work Amendment it will become effective when executed by Nielsen;

(iv) Nielsen may provide TCS with comments regarding the proposed Statement of Work Amendment, and TCS shall respond to such comments, if any, including by revising the Statement of Work Amendment as appropriate and resubmitting it to Nielsen.  The proposed Statement of Work Amendment (as so revised) shall become effective when executed by Nielsen; and

(v) As provided in Section 3.5(c) of the Agreement, Nielsen shall have the sole right to accept or reject any proposal for changes to a Statement of Work made by TCS and TCS’ failure to agree to an amendment to an SOW shall be subject to Section 28.3(i) of the Agreement and Section 1.4(a) of Schedule C.  TCS shall establish an expedited process by which time-sensitive (urgent) changes to Statements of Work that may not be sufficiently accommodated in the forgoing process may be approved and implemented.

2.6 Other Adjustments to Statements of Work

(a) Acceptable Alterations to Statements of Work by TCS .  TCS’ obligation to follow the Project Plan specified in a Statement of Work and meet all of the Milestones specified therein may be adjusted only due to a Nielsen delay described in Section 2.6(b) of this Schedule A.

(b) Delay by Nielsen - Extension of Milestone Dates or Project Completion Date.

(i) If TCS is reasonably of the view that Nielsen has, other than for reasons of a Force Majeure Event (as described in Section 17.2 of the Agreement) or default by TCS of its

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obligations under the Agreement, failed to perform an activity identified in the Statement of Work by the applicable date specified in the Statement of Work, and that such failure may significantly hinder or delay TCS’ performance in accordance with the Statement of Work, TCS shall notify the Nielsen Project Manager in writing of the following:

(A) which Deliverable (or subpart thereof) that TCS may not be able to completed in accordance with the applicable Milestone due to Nielsen’s failure to complete its assigned activity;

(B) the nature of the activity that Nielsen has not completed; and

(C) the date from which Nielsen’s failure to complete its tasks will have a material effect on TCS’ ability complete and deliver all or any subpart of the affected Deliverable.

(ii) The Parties will promptly meet and attempt to agree on whether and to what extent Nielsen has failed to perform such activity, the steps necessary for Nielsen to complete the activity and the date by which Nielsen must complete the activity before the Statement of Work or any Milestones thereunder will be significantly impacted.  If Nielsen does not, in TCS’ reasonable view, complete the activity on or before the agreed date, then TCS will give Nielsen notice of such view and the Parties will agree on whether the activity is not complete, the steps necessary to complete the activity, an estimate of when Nielsen will complete the activity, the impact, if any, of such delay on the Statement of Work, and an appropriate adjustment to the Statement of Work (including to any Milestones thereunder) to take account of the impact of the delay activity.

(iii) If the Parties cannot agree on:  (1) whether or to what extent Nielsen has not completed an activity, (2) the steps necessary to complete the activity, (3) the date for the completion of the activity, (4) the impact, if any, of the delay in completion of the activity on the Statement of Work, or (5) the adjustments which are appropriate to account for the delay in completion of such activity, then the issue shall be treated as a dispute pursuant to Section 27 of the Agreement.

(c) Delay by TCS – Acceleration .  At all times during the course of performing Services for Nielsen, TCS shall promptly notify Nielsen upon becoming aware of any circumstances that may reasonably be expected to jeopardize the timely and successful completion of any Deliverables or tasks on the scheduled due dates provided in the latest Nielsen-approved delivery schedule and, in such event, shall inform Nielsen of the projected actual delivery date.  If, other than because of a reason specified in Section 2.6(b) of this Schedule A, TCS fails to provide a Deliverable by the relevant Milestone (as such Milestone may be adjusted pursuant to Sections 2.5 or 2.6 of this Schedule A), TCS will accelerate work under the Statement of Work at no additional charge to Nielsen (including through the provision of additional Resources if necessary) in order to ensure the completion of such delayed Deliverable and to avoid any consequential impact to the timing of any other Deliverables or Milestones, whether or not any such other Deliverable or Milestone is dependent on the delayed Deliverable.

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Section 3.

Deliverables

3.1 Acceptance and Testing

(a) Provision of Deliverables.

(i) TCS shall provide to Nielsen, and Nielsen shall acquire from TCS, the software, Documentation, goods, services, materials or other agreed upon Deliverables specified in the applicable Statement of Work.

(ii) TCS shall deliver each Deliverable in accordance with the delivery date, if any, specified for such Deliverable (each a “ Milestone ” and collectively, the “ Milestones ”) in the applicable Statement of Work.

(b) Acceptance Criteria.

(i) Unless otherwise specified in the applicable Statement of Work, each Deliverable shall be subject to testing, review and acceptance by Nielsen, as provided in this Section 3.1, to verify that the Deliverable satisfies the applicable Acceptance Criteria for each such Deliverable.  The Acceptance Criteria so established shall, to the maximum extent practicable, require the demonstration of results that are objective, measurable and repeatable.  Nielsen reserves the right at any time to suggest modifications to the Acceptance Criteria, which will not be unreasonably rejected by TCS.

(ii) As part of the design specifications for each Deliverable, TCS will propose Acceptance Criteria and an acceptance testing methodology (“ Acceptance Testing ”) designed to test all possible interactions with the Deliverable to determine if the Deliverable (i) has been fully and properly installed, (ii) operates in conformity with the applicable Documentation, (iii) performs in accordance with the Acceptance Criteria, and (iv) complies with specified performance levels and Service Levels.

(iii) Except for Statements of Work under which the Parties agree do not require any Acceptance Criteria, the Acceptance Criteria shall be included in the applicable Statement of Work.  To the extent that TCS is unable to develop Acceptance Criteria at the time the proposed Statement of Work is drafted, the Acceptance Criteria shall be developed and agreed to in writing by Nielsen and TCS before TCS commences work for such Deliverable, but in no event later than a reasonable period prior to the initial Milestone for such Deliverable.

(c) Acceptance Testing .  Except as otherwise specified by Nielsen, Nielsen shall conduct the Acceptance Testing of Deliverables with the participation and cooperation of TCS at no additional cost to Nielsen.  If Nielsen requests that TCS conduct such Acceptance Testing, TCS shall conduct such Acceptance Testing only after providing Nielsen with reasonable advance notice and the opportunity to observe or participate in such Acceptance Testing.  TCS shall promptly provide Nielsen with any documentation or other record of the results of such Acceptance Testing in a format that permits Nielsen to assess compliance with the Acceptance Criteria.  In conducting Acceptance Testing, TCS will use testing tools as requested by Nielsen.

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(d) Acceptance of Document Deliverables .  In the case of components of a Deliverable consisting of print products or Documentation, Nielsen shall review the Deliverable to confirm that the Deliverable conforms with applicable Acceptance Criteria (if any) and Nielsen shall make any comments, objections or responses relating to such Deliverable prior to the expiration of the applicable review period (“ Review Period ”) for such Deliverable.  If no Review Period has been specified in the applicable Statement of Work, Nielsen shall have thirty (30) days to provide such
comments, objections or responses.  If Nielsen fails to affirmatively accept or reject each such Deliverable and its subparts within the Review Period, then TCS shall promptly notify Nielsen of such failure and the need for Nielsen to complete its review as required.  TCS shall, within ten (10) Business Days of receiving any comments, objections or responses from Nielsen with respect to a Deliverable, address each such comment, objection or response by modifying such Deliverable as appropriate and resubmitting such Deliverable to Nielsen for review in accordance with this Section 3.1.  After expiration of the agreed Review Period Nielsen will be considered to have accepted the Deliverable if Nielsen does not provide TCS with any written notification of its objections with reasons after three (3) Business Days’ notice that a decision needs to be made.

(e) Acceptance Testing of Deliverables.

(i) Each Deliverable provided to Nielsen for acceptance shall be accompanied by an acceptance request that will require Nielsen to affirmatively accept or reject the Deliverable (and to the extent that a Deliverable is divided into discrete subparts, to accept or reject each subpart individually).  Further, prior to delivering any Deliverable to Nielsen, TCS will first perform all required quality assurance activities, and System Testing as described in Section 3.1(e) of this Schedule A to verify that the Deliverable is complete and in conformance with its specifications, and TCS shall also provide Nielsen with all testing results and associated testing data.  When delivering a Deliverable to Nielsen, TCS shall certify in writing to Nielsen that (1) it has performed such quality assurance activities; (2) it has performed all applicable testing (including System Testing); (3) it has corrected all material deficiencies discovered during such quality assurance activities and testing; (4) it has assured that all material deficiencies no longer exist and has re-tested for all similar defects; and (5) the Deliverable is in a suitable state of readiness for Nielsen’s review and approval.  After expiration of the agreed Review Period Nielsen will be considered to have accepted the Deliverable if Nielsen does not provide TCS with any written notification of its objections with reasons after three (3) Business Days’ notice that a decision needs to be made.  In discharging its obligations under this Section 3.1(e)(i), TCS shall at all times implement quality assurance processes and procedures conforming to the best practices of the IT and BPO industries.

(ii) TCS will be responsible for System Testing each Deliverable in TCS’ development environment prior to turning over the Deliverable to Nielsen for User Acceptance Testing and approval and will provide Nielsen with all documented test results.  TCS’ System Testing shall include the following, at a minimum, plus any other testing required by TCS’ system development methodology:

(A) TCS will be responsible for performing unit testing (“ Unit Testing ”) and incremental integration testing (“ Integration Testing ”) of the interoperability of the components of each Deliverable.  As applicable, all code developed by TCS shall be

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accompanied by associated Unit Testing procedures, and such unit tests developed by TCS will be delivered to Nielsen concurrently with the target application code.  The process of defect resolution within such Unit Testing procedures will include the testing procedures that exercise the fix and detect any regressions in the Deliverable;

(B) TCS’ testing of the entire system or application (“ System Testing ”) will also include Integration Testing of each Deliverable to ensure proper inter-operation with all prior Deliverables, interfaces and other components that are intended to inter-operate with such Deliverable, and will include regression testing (“ Regression Testing ”), volume and stress testing to ensure that the Deliverables are able to meet Nielsen’s projected growth in the number and size of transactions to be processed by the application and number of users, as such projections are provided in the applicable Statement of Work;

(C) TCS’ System Testing will also include Business Function Testing and Technical Testing of each application in a simulated production environment with TCS being responsible for building any necessary external interface emulators to accomplish such testing in a simulated production environment.  “ Business Function Testing ” will include testing of full work streams that flow through the application as the application will be incorporated within Nielsen’s computing environment. Technical Testing ” will also include scale tests and failure handling tests.  Nielsen shall participate in and provide support for the Business Function Testing and Technical Testing to the extent reasonably requested by TCS.  Within ten (10) days prior to the commencement of Business Function Testing or Technical Testing pursuant to this Section 3.1(e)(ii) , TCS shall provide Nielsen for Nielsen’s review and written approval TCS’ test plan for such Business Function Testing or Technical Testing; and

(D) Within five (5) Business Days following the completion of System Testing pursuant to this Section 3.1(e)(ii), TCS shall provide to Nielsen a testing matrix establishing that testing for each condition identified in the System Testing plans has been conducted and successfully concluded.  To the extent that testing occurs on Nielsen’s premises, Nielsen shall be entitled to observe or otherwise participate in testing under this Section 3.1(e)(ii) as Nielsen may elect.

(iii) Prior to commencement of its review or testing of a Deliverable, Nielsen may inspect the Deliverable to confirm that all components of the Deliverable (e.g., software, associated documentation, and other materials) have been delivered.  If Nielsen determines that the Deliverable is incomplete, Nielsen may refuse delivery of the Deliverable without performing any further inspection or testing of the Deliverable.

(iv) The Nielsen Project Manager, or his or her designee, shall accept or reject Deliverables in accordance with this Section 3.1(e).  The Review Period for a Deliverable shall commence upon the later of the date upon which: (i) such Deliverable is delivered to Nielsen and certified by TCS as being “ready for Acceptance Testing” (for Deliverables for which Nielsen will conduct Acceptance Testing); (ii) such Deliverable has successfully performed its standard installation tests (if any such tests are described in the Statement of Work); or (iii) such Deliverable is delivered to Nielsen along with the records and certifications of Acceptance Testing conducted by TCS (for Deliverables for which TCS will conduct Acceptance Testing).  Notwithstanding anything to the contrary in this Section 3.1(e), TCS understands and agrees that

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Nielsen’s Review Period will not commence until a Deliverable or application is successfully deployed in Nielsen’s testing environment.  Notwithstanding anything to the contrary, if Nielsen defers installation or testing without any fault of TCS after TCS has delivered the Deliverable, the Review Period shall be treated as having commenced on the date of delivery by TCS of the applicable Deliverable.  

(v) Nielsen’s user acceptance testing (“ User Acceptance Testing ” or “ UAT ”) will consist of executing test scripts from the proposed testing submitted by TCS, but may also include any additional testing deemed appropriate by Nielsen.  If Nielsen determines during the User Acceptance Testing that the Deliverable contains any deficiencies, Nielsen will notify TCS of the deficiency by making an entry in an incident reporting system available to both TCS and Nielsen.  TCS will promptly modify the Deliverable to correct the reported deficiencies, conduct appropriate System Testing (including, where applicable, Regression Testing) to confirm the proper correction of the deficiencies and re-deliver the corrected version (including new test cases) to Nielsen for re-testing in User Acceptance Testing.  TCS will coordinate the re-delivery of corrected versions of Deliverables with Nielsen so as not to disrupt the Nielsen User Acceptance Testing process.  Nielsen will promptly re-test the corrected version of the Deliverable after receiving it from TCS.  Nielsen shall complete its User Acceptance Testing on each Deliverable within the applicable Review Period; provided, however, if the applicable Review Period expires without Nielsen taking action as required by this Section 3.1(e)(v), then acceptance will not be deemed to occur and Nielsen shall be able to reserve its right to reject a Deliverable following the expiration of such applicable Review Period.  In such an event, TCS shall promptly notify Nielsen of such failure and the need for Nielsen to complete its review as required.  Prior to the expiration of the applicable Review Period for such Deliverable, Nielsen shall deliver to TCS either (1) Nielsen’s written acceptance of the entire Deliverable; (2) Nielsen’s notification of rejection of the entire Deliverable (with an appropriately detailed explanation of the Deliverable’s failure to meet the Acceptance Criteria); or (3) Nielsen’s written acceptance or notification of rejection of the subparts of the Deliverable, indicating required corrections for the rejected subparts, if such corrections are known to Nielsen.  After expiration of the agreed Review Period Nielsen will be considered to have accepted the Deliverable if Nielsen does not provide TCS with any written notification of its objections with reasons after three (3) Business Days’ notice that a decision needs to be made.

(vi) Approval in writing of a Deliverable by Nielsen shall not preclude Nielsen from later identifying deficiencies in, and declining to accept, a subsequent Deliverable based on or which incorporates or inter-operates with an approved Deliverable so long as any applicable warranty period has not expired with respect to such subsequent Deliverable, to the extent that the results of subsequent review or testing indicate the existence of deficiencies in the subsequent or approved Deliverable, or if the application of which the subsequent Deliverable is a component otherwise fails to be accepted pursuant to this Section 3.1(e).

(f) Rejection of Deliverables .  Acceptance will be facilitated by ongoing consultation between the Parties, visibility of interim and intermediate Deliverables and collaboration on key decisions.  Nielsen, at any time and in its own discretion, may halt the User Acceptance Testing or approval process if such process reveals deficiencies in or problems with a Deliverable in a sufficient quantity or of a sufficient severity as to make the continuation of such process unproductive or unworkable.  In such case, Nielsen may return the applicable Deliverable to TCS

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for correction and re-delivery prior to resuming the review or User Acceptance Testing process and, in that event, TCS will correct the deficiencies in such Deliverable in accordance with this Section 3.1(f).  If Nielsen rejects the entire Deliverable or any of its subparts because of deficiencies or errors within the control of TCS or reasonably related to TCS’ performance of the Services, then TCS shall timely remedy the entire Deliverable or the rejected subparts and return it (including any documentation or other records of the results of additional Acceptance Testing, if applicable) to Nielsen for its review in accordance with this Section 3.1(f).  If and to the extent any unacceptable portions or deficiencies remain, the procedure described in this Section 3.1(f) shall be repeated as necessary until such Deliverable and its subparts, as applicable, meet the applicable Acceptance Criteria; provided, however, that after a period of thirty (30) days from TCS’ receipt of Nielsen’s rejection of the Deliverable (or any subpart thereof) or two (2) attempts by TCS to correct a particular non-conformity in a Documentation or Deliverable in accordance with this Section, Nielsen shall be entitled to:

(i) Extend the period of time for TCS to correct the Deliverable;

(ii) After reasonable consultation with TCS, direct TCS to use a third party to make the necessary corrections, at TCS’ sole cost and expense;

(iii) After reasonable consultation with TCS, directly or by use of a third party make the necessary corrections to the Deliverable and charge to TCS an amount equal to the costs incurred by Nielsen in making such corrections (and TCS will, at no additional charge to Nielsen, provide all necessary cooperation and assistance with Nielsen or any third party contractor engaged by Nielsen to make such corrections), in which case any amounts spent by Nielsen either internally or to a third party shall be credited to the Minimum Commitment Amount;

(iv) After reasonable consultation with TCS, accept the Deliverable in its non-conforming condition and reduce TCS’ Charges by an amount which Nielsen, in its reasonable judgment, determines reflects the reduced value of the Project; or

(v) If Nielsen decides not to exercise its options under subsections (i) and (iv) above, and determines that its options under subsections (ii) and (iii) above are impracticable, Nielsen may terminate the applicable Statement of Work for cause, in whole or in part, as of a date specified in the notice of termination, in accordance with Section 28 of the Agreement, except that Nielsen shall have no obligation to provide TCS with an opportunity to cure pursuant to such Section 28.

3.2 Final Acceptance

Final Acceptance ” of a project or system shall be considered to occur when each Deliverable to be delivered during the project or as part of the system has been approved by Nielsen in accordance with Section 3.1 of this Schedule A.  After expiration of the agreed Review Period Nielsen will be considered to have accepted the Deliverable if Nielsen does not provide TCS with any written notification of its objections with reasons after three (3) Business Days’ notice that a decision needs to be made.  If Nielsen, for any reason, decides to delay moving into production all Deliverables produced during the project or as part of the system,

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then any applicable warranty period shall commence thirty ( 30) days after delivery of the applicable Deliverable or system.   During the warranty period, if any, TCS will ensure that it is able to seek and receive the assistance of any TCS Resource that provided Services with respect to the Deliverables or system under warranty, so long as such TCS Resource remains employed by TCS as a bona fide employee or independent contractor.  Where applicable, final Deliverables provided to Nielsen shall include built-in testing capabilities.  Notwithstanding anything to the contrary in this Schedule A, TCS understands and agrees that the acceptance testing process is not complete until the particular Deliverable or application is correctly installed, deployed and operating in both Nielsen’s testing and production environments.

3.3 Documentation; Delivery of Code

(a) The technical Documentation will be written by TCS (with appropriate assistance from Nielsen) and provided to Nielsen in a form understandable by and in all material respects sufficient for reasonable IT personnel to maintain and support the Software and applications provided by TCS.  Such technical Documentation shall include, with respect to ADM, all necessary instructions and documentation for the operation and maintenance of the Software and applications in a production environment, including documentation related to job scheduling, back-up and recovery, restart procedures, print routines, and the like.

(b) The User Documentation (including training materials) will be written by TCS and will accurately describe, in all material respects and in terms understandable by a typical User, the functions and features of the Software and the procedures for exercising such functions and features.

(c) As directed by Nielsen, TCS will either submit to Nielsen (or provide Nielsen with access via a knowledge management portal):  (i) the most current version of all code (including fully commented source code) with automatic build procedures suitable for test and production system deployment, which is developed or otherwise acquired by TCS in the performance of the Services; and (ii) the current drafts of all Documentation.  The code that is delivered to Nielsen on such basis shall be sufficient to enable Nielsen to build and test iterations or finished components of the application in Nielsen’s designated configuration management tool (including Microsoft SourceSafe, Code Saver and PVCS).  TCS acknowledges that the primary objective of such delivery of code is for Nielsen to verify the proper incremental operation of the application throughout the course of the Term.  The TCS Project Manager shall be responsible for coordinating the delivery and review by Nielsen of all code and Documentation updates.

Section 4.

PROJECT MANAGEMENT SERVICES

4.1 Overview

As more fully described herein, TCS will provide project management Services, including for Assigned Agreements.  The actual processes and procedures for conducting these activities will be revised or developed, as applicable, during the Transition period as specified in the applicable SOW and Transition Plan.  TCS shall perform the project management Services in accordance with this Schedule A and the Agreement and relevant Schedules attached thereto.

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4.2 Services Development, Maintenance and Enhancement

(a) Services Planning

(i) In order to efficiently manage the TCS Resources, if applicable, the TCS Global Relationship Manager in coordination with the Nielsen Global Relationship Manager shall develop and update on a monthly basis, a rolling twelve (12) month program plan, planning all work to be performed under the Agreement.  The TCS Global Relationship Manager will assist the Nielsen Global Relationship Manager in the management of work prioritization, communications, status, service objectives (including adherence to delivery schedules and costs) and risk strategies.  

(b) As of the SOW Effective Date, the TCS Global Relationship Manager will be responsible for balancing all assigned TCS resources involved in the provision of the Services in order to deliver on all approved work and optimize the deployment of TCS Resources.

(c) Services Tracking Reporting.

(i) Each TCS Project Manager shall be responsible for the day-to-day delivery of the Services under the applicable SOW, including work requests, support, TCS staffing, budgets, work plans, and raising and managing issues and risks.

(ii) Each TCS Project Manager or his or her delegates shall perform tracking and reporting tasks under the applicable SOW as specified by Nielsen including:

(A) Tracking and reporting to Nielsen on a monthly basis or such other frequency as agreed to in a particular SOW actual and forecasted utilization (in terms of both person-hours and charges, as applicable) of all resources and reporting such information to Nielsen;  

(B) Tracking and reporting to Nielsen on a monthly basis or such other frequency as agreed to in a particular SOW the status of all Projects, including hours expended against plan and percent completed against plan;

(C) Resolving deviations from Milestones or schedules with the Nielsen Project Manager;

(D) Preparing and maintaining issues logs;

(E) Conducting regularly scheduled Services status meetings with TCS Resources at the Global Delivery Centers and Other Service Locations, as applicable;

(F) Communicating with TCS Resources located at the Global Delivery Centers or Other Service Locations daily or as needed via the phone, email, Internet and meetings; and

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(G) Reviewing Services progress and performance with the Nielsen Project Manager on a regularly scheduled basis.

(d) Quality Assurance .  As of the SARA Effective Date,  the TCS Global Relationship Manager shall be responsible for the successful delivery of the Services, including the review of all Deliverables for quality, completeness and adherence to Nielsen requirements, Statement of Work specifications, Service Levels and provisions of the Agreement.  

(e) Code and Documentation .  As of the SARA Effective Date TCS shall assume responsibility for managing and maintaining existing Documentation, including performing any preliminary work reasonably necessary to permit TCS to effectively and efficiently use such Documentation in providing the Services.  Prior to deployment of any correction or Deliverable, TCS shall update existing or create new Documentation to reflect such correction, as necessary.  TCS shall also provide any required training at no additional cost to TCS and Nielsen staff with regard to such corrections.  

Section 5.

engagement models

5.1 Description of Engagement Models

There will be four Engagement Models within “Managed Services” and three Engagement Models of Time & Materials within “Non-Managed Services,” as described in the table immediately below.

 

#

Engagement Model Type

Short Name

Service Type

Example Engagement Areas

*
*

**

**

**

 

 

**

 

 

 

*
*

**

**

**

 

 

**

 

 

*
*

**

**

**

 

 

**

 

 

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*
*

**

**

**

 

**

 

*
*

**

**

**

**

 

 

*
*

**

**

**

 

 

**

 

 

*
*

**

**

**

 

**

 

 

 

 

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EXHIBIT A-1

 

EXAMPLES OF SERVICES WITHIN THE SEVEN ENGAGEMENT MODELS

 

 

#

Service Type

Engagement Model

Additional Details

 

 

**

 

 

**

 

 

**

 

 

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

A-1-1


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**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

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**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

A-1-3


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**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

**

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**

 

 

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EXHIBIT A-2

STATEMENT OF WORK No. ___

 

This Statement of Work No. xxxx (“ Statement of Work ”) is entered into pursuant to the Second Amended and Restated Master Services Agreement (the “ Agreement ”), effective January 1. 2017 dated as of <Date, Month>, 2017, by and between The Nielsen Company (US), LLC (“ Nielsen ”) and Tata America International Corporation and Tata Consultancy Services Limited (collectively, “ TCS ”). The terms and conditions of the Agreement and the Schedules and Appendix attached thereto are incorporated herein by reference. Except as expressly provided in Section 10 of this Statement of Work, the terms and conditions provided in the Agreement and its accompanying Schedules and Appendix shall govern performance of Services described in this Statement of Work.  Any capitalized terms used but not defined in this Statement of Work shall have the definitions given in the Agreement.

 

Section 1.

General Project information  

1.1 Contracting Parties :

<If the parties to this SOW are not Nielsen and TCS, please indicate their legal names and conform their signature lines.>

1.2 Short Description of SOW:  

<Describe the broad scope and high-level requirements for the Services to be performed.>

1.3 Requesting Center of Excellence :   

<Designate which Nielsen COE will be responsible for this SOW.>

1.4 SOW Requestor :

<Designate who is requesting the SOW (and to whom TCS should address its response, if different).>

1.5 Nielsen Project Manager

The Nielsen Project Manager for this SOW is: <Designate the Nielsen Project Manager.>   

a)Nielsen Project Manager Contact Information:  

Phone:

Fax:

Email:

 

1.6 TCS Project Manager

The TCS Project Manager for this SOW is: <Designate the TCS Project Manager.>   

a)TCS Project Manager Contact Information:  

Phone:

Fax:

Email:

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Section 2.

Term:

2.1 SOW Start Date :  

<Date work should begin.>

2.2 SOW End Date :

<Date work should be completed. >   

2.3 Renewal :

<Describe the conditions under which this SOW may renew here and the terms of such renewal, if applicable.>

 

 

Section 3.

BASIS FOR CHARGES

3.1 Engagement Type

Managed Services Fixed Price  (MS Fixed)

Managed Services Volume (MS Volume)

Managed Services Support (MS Support)

Fixed Capacity Agile (FC Agile)

Time and Material (T&M)

Strategic Programs T&M

Infrastructure Agile Pod T&M

 

3.2 Service Type

Business Process Outsourcing (BPO) Services  

Client Service Knowledge Process Outsourcing ( CS-KPO ) Services

Finance Operations

GMO Analytics Services

HRO Payroll

Information Technology (IT) Services

Infrastructure Services             

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STAT OPS Services

 

 

Section 4.

Scope

4.1 General

TCS shall provide the Services described in this Section.  Except as expressly provided in the Attachments to this Statement of Work, the Services provided shall be performed in accordance with the requirements provided in the Agreement and Schedule A.

4.2 Project Detail

<Describe the Services to be performed by TCS, including, as applicable, those specific items addressed below.  If appropriate, a separate attachment can be used to describe the operating mechanics and structure of the Engagement Model and the responsibilities of the Parties, but this attachment should cover the topic headings described in this Section>

 

a)

Scope of services

<Detail the in-scope, out-scope, assumptions that will help in detailing and bringing clarity of scope of work.>

 

b)

TCS Responsibilities.

(i) Project Requirements:  

<Detail what TCS will be expected to produce/perform, including what degree of responsibility TCS will assume with respect to management, oversight of personnel, strategic decision making, etc.>

(ii) Implementation Strategy:  

< Detail the methods which will be used to complete the Services to be performed, as applicable and known. >

 

c)

RACI Description.

< TCS, with Nielsen’s support, shall provide a comprehensive RACI diagram showing the allocation of responsibility and communication for the project.>   

4.3 TRANSITION

<In this section, clearly articulate the transition timelines, the plan, acceptance & sign off criteria for the 3 scenarios listed in Section 4,1(b) of Agreement.  Any exceptions to the above scenarios if applicable, may also be listed, discussed and agreed with Nielsen as part of the SOW>

 

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Section 5.

Service Levels

<Detail the service level expectations for work to be performed by TCS, including, as applicable, those specific items addressed below.  If appropriate, a separate attachment can be used to describe the service level specifics, but this attachment should cover the topic headings described in this Section>

5.1 Service Levels

     <Define Service levels, Service Level Measurement and Service Level Change Management Process, as applicable>

<The following table shall be used to specify the Service Levels to be measured, Grace Period, Thresholds and Credit Percentage Points for the Engagement Model. Fill in table, if applicable, based on Engagement Model.>

Delivery Unit

**

Service

Service Level

Metric

Critical?

(Yes or No)

Grace Period

Expected Threshold

Exceed Threshold

Credit

**

Comments

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5.2 Critical Service Levels

<Define Critical Service levels, SLA outcome and operating mechanics of the SLAs, as applicable>

 

 

5.3 Service Credit / Earn Back Computation

<Provide details on how to calculate service credit and earn back, if applicable>

 

 

5.4 Milestones.  

< Designate what Milestones must be met in performing the Services, including specifying the method of determining such Milestones, if applicable .>

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5.5 Reports and Meetings

 

a.

Reports.  TCS shall provide the Nielsen Project Manager with the following reports:

<Fill in table, if applicable.>

Report Name

Purpose/Description

Frequency

 

 

 

 

 

 

 

 

 

 

 

b.

Meetings.   In addition to the meeting requirements provided in Schedule J of the Agreement, the Parties agree to participate in the following meetings to ensure that the Services are delivered correctly:  

< Fill in table, if applicable. >  

Meeting Name

Purpose

Frequency

TCS Attendees

Nielsen Attendees

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Section 6.

Nielsen Responsibilities

Nielsen shall be responsible for the following.   

<Fill out whichever sections are applicable.>

6.1 Nielsen Facilities and Locations

Services shall be performed at the following Nielsen facilities and/or locations:

Facility/Location

Number of TCS Resources Assigned

Work Description

Special Requirements

(access restrictions, etc.)

 

 

 

 

 

 

 

 

 

 

 

 

 

6.2 Nielsen Hardware

Nielsen shall provide the following hardware to be used in performing the Services:  

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Facility/Location

Hardware Description

Comments

 

 

 

 

 

 

 

 

 

 

6.3 Nielsen Software and Nielsen Third Party Software

Nielsen shall provide the following software to be used in performing the Services:

Nielsen Software

(Software owned by Nielsen but used/accessed by TCS in providing the Services.)

Software

Platform

Special Provisions

(TCS use restrictions, required non-disclosure agreements, etc.)

 

 

 

 

 

 

 

 

 

 

 

Nielsen Third Party Software

(Software licensed by Nielsen from third Parties but used/accessed by TCS in providing the Services.)

Software

Platform

Special Provisions

(TCS access restrictions, required non-disclosure agreements, etc.)

 

 

 

 

 

 

 

 

 

 

6.4 Additional Responsibilities

In addition to the Nielsen responsibilities provided in the Agreement, Nielsen shall be responsible for the following:  

<If applicable, detail what other areas Nielsen shall be responsible for and any associated deadline.>

Nielsen Responsibility

Deadline

(if applicable)

 

 

 

 

 

 

 

 

Section 7.

TCS responsibilities

TCS shall be responsible for the following.   

<Fill out whichever sections are applicable to the project.>

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7.1 TCS Global Delivery Centers and Other Service Locations

Services shall be performed at the following Global Delivery Centers and/or Other Service Locations:

GDS / OSL

Work Description

 

 

 

 

 

 

 

7.2 TCS Hardware

TCS shall provide the following hardware to be used in performing the Services:  

Facility/Location

Hardware Description

Comments

 

 

 

 

 

 

 

 

 

 

7.3 Other Items

<TCS must list any software, documentation, item, form, process, methodology or the like TCS proposes to use to deliver the Services that Nielsen will not obtain a license to pursuant to Section 14.6 of the Agreement in the table below.  For any additions to this table, Schedule K of the Agreement shall be updated as appropriate. The Nielsen Project Manager must approve the use of the same by signing below.   IF NIELSEN DOES NOT APPROVE THE POST TERM LICENSE FEE, OR IF ITEMS ARE USED WHICH ARE NOT LISTED HERE, NIELSEN SHALL BE GRANTED A LICENSE TO USE SUCH ITEMS AT NO CHARGE. >

Other Items

Item

Function / Description

Alternatives

Post-Term License Fee

 

 

 

 

 

 

 

 

 

 

 

 

 

Acknowledgement by Nielsen Project Manager:_______________________________

NOTE:  If TCS uses such item(s) without the signature of the Nielsen Project Manager above, TCS will be deemed to have given Nielsen a perpetual, royalty-free worldwide right to use such item.

 

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Section 8.

Deliverables  

8.1 Description

<Describe in full the Deliverable(s) to be produced.>

8.2 Documentation Requirements

< List all Documentation (user’s guides, technical guides, test plans, etc.) that TCS is required to provide along with the Deliverable(s) .>

8.3 Acceptance Criteria

< Specify the criteria for acceptance of each Deliverable, any Milestone to which such Deliverable is linked (if applicable) and the time period that Nielsen will have to review the Deliverable before accepting or rejecting. >

8.4 Post-Acceptance

 

a)

Ongoing Management .  

<Specify whether Nielsen, TCS or both will be responsible for implementing and overseeing the Deliverable once it has been accepted.  If TCS is to be involved, detail their exact role and responsibilities here.>

 

b)

Transition .  

<If the Deliverable is to be handed over from TCS to Nielsen after acceptance, in full or in part, detail exactly how the transition will occur here, or, if needed, in a separate Transition Plan developed and approved by both Parties.>

8.5 Warranty Support .

<Detail any Deliverable warranty support requirements.>

 

 

 

Section 9.

Charges

9.1 Fixed Price Charges

 

a)

Total Charges .  The total amount due under this SOW shall be $<specify>. This excludes any applicable taxes. <<Specify milestone details and charges associated >>

(i) Additional Charges:  The following expenses are not included in the Total Fee above:  

<Designate any approved categories of additional expenses beyond the Total Fee in the appropriate table belo w.>

(ii) Pass-Through Expenses:

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Category

Not to Exceed

 

 

 

 

 

 

 

(iii) Incidental Expenses

Category

Not to Exceed

 

 

 

 

 

 

 

Signature of Nielsen Project Manager: _____________________________

 

 

 

b)

Invoicing & Payment Term:  

This shall be as per terms agreed in the Agreement.

9.2 Local Country Billing and Exchange rate

<<This section will cover the currency billing requirements and other terms like exchange rate as per terms agreed in the Section 6 (a) of the Schedule C.>>

9.3 Taxes

<<This section will cover the local taxes requirements>

 

 

 

Section 10.

Provisions varying from agreement

The following provisions shall either supersede or supplement, as indicated below, those provided in the Agreement.  These provisions shall not be valid unless signed by authorized representatives of the Nielsen and TCS departments indicated in the “Approvals” section below, as provided in Section 3.5(b) of the Agreement:    

<Use the middle column to add new language which either supersedes or supplements language in the Agreement.  Indicate which Agreement provision is affected in the left hand column.  Indicate whether the Agreement provision is superseded or supplemented by the new provision in the right hand column.>

Agreement Section # and Title or Description

New Provision

Supersedes or Supplements Agreement Provision

 

 

 

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Agreement Section # and Title or Description

New Provision

Supersedes or Supplements Agreement Provision

 

 

 

 

 

 

 

 

 

 

 

 

 

Approvals:

NIELSEN LEGAL

TCS LEGAL

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

NIELSEN GLOBAL TECHNOLOGY & OPERATIONS

TCS FINANCE

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

 

 


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In Witness Whereof, the Parties have each caused this Statement of Work to be signed and delivered by its duly authorized representative as of _____________________, 20__.  

 

 

 

<Insert legal name of contracting Nielsen entity>

<Insert legal name of contracting Tata entity>

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

 

 

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EXHIBIT A-3

STATEMENT OF WORK No. ___

 

This Statement of Work No. xxxx (“ Statement of Work ”) is entered into pursuant to the Second Amended and Restated Master Services Agreement (the “ Agreement ”), effective January 1, 2017 dated as of xxxx, 2017, by and between The Nielsen Company (US), LLC (“ Nielsen ”) and Tata America International Corporation and Tata Consultancy Services Limited  (collectively, “ TCS ”). The terms and conditions of the Agreement and the Schedules and Appendix attached thereto are incorporated herein by reference. Except as expressly provided in Section 10 of this Statement of Work, the terms and conditions provided in the Agreement and its accompanying Schedules and Appendix shall govern performance of Services described in this Statement of Work.  Any capitalized terms used but not defined in this Statement of Work shall have the definitions given in the Agreement.

Section 1.

General Project information  

1.1 Contracting Parties :

<If the parties to this SOW are not Nielsen and TCS, please indicate their legal names and conform their signature lines.>

1.2 Short Description of SOW:  

<Describe the broad scope and high-level requirements for the Services to be performed.>

1.3 Requesting Center of Excellence :   

<Designate which Nielsen COE will be responsible for this SOW.>

1.4 SOW Requestor :

<Designate who is requesting the SOW (and to whom TCS should address its response, if different).>

1.5 Nielsen Project Manager

The Nielsen Project Manager for this SOW is: <Designate the Nielsen Project Manager.>   

a)Nielsen Project Manager Contact Information:  

Phone:

Fax:

Email:

 

1.6 TCS Project Manager

The TCS Project Manager for this SOW is: <Designate the TCS Project Manager.>   

a)TCS Project Manager Contact Information:  

Phone:

Fax:

Email:

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Section 2.

Term:

2.1 SOW Start Date :  

<Date work should begin.>

2.2 SOW End Date :

<Date work should be completed. >   

2.3 Renewal :

<Describe the conditions under which this SOW may renew here and the terms of such renewal, if applicable.>

 

Section 3.

BASIS FOR CHARGES

3.1 Engagement Type

Managed Services Fixed Price  (MS Fixed)

Managed Services Volume (MS Volume)

Managed Services Support (MS Support)

Fixed Capacity Agile (FC Agile)

Time and Material (T&M)

Strategic Programs T&M

Infrastructure Agile Pod T&M

 

 

3.2 Service Type

Business Process Outsourcing (BPO) Services  

Client Service Knowledge Process Outsourcing ( CS-KPO ) Services

Finance Operations

GMO Analytics Services

HRO Payroll

Information Technology (IT) Services

Infrastructure Services             

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NIELSEN & TCS CONFIDENTIAL INFORMATION

 

STAT OPS Services

 

Section 4.

Scope

4.1 General

TCS shall provide the Services described in this Section.  Except as expressly provided in the Attachments to this Statement of Work, the Services provided shall be performed in accordance with the requirements provided in the Agreement and Schedule A.

4.2 Project Detail

<Describe the Services to be performed by TCS, including, as applicable, those specific items addressed below.  If appropriate, a separate attachment can be used to describe the operating mechanics and structure of the Engagement Model and the responsibilities of the Parties, but this attachment should cover the topic headings described in this Section>

 

a)

Scope of services

(i) <Detail the in-scope, out-scope, assumptions that will help in detailing and bringing clarity of scope of work.>

 

b)

TCS Responsibilities.

(ii) Project Requirements:  

(iii) <Detail what TCS will be expected to produce/perform, including what degree of responsibility TCS will assume with respect to management, oversight of personnel, strategic decision making, etc.>

(iv) Implementation Strategy:  

(v) <Detail the methods which will be used to complete the Services to be performed, as applicable and known.>

 

c)

RACI Description.

<TCS, with Nielsen’s support, shall provide a comprehensive RACI diagram showing the allocation of responsibility and communication for the project.>   

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4.3 Change Management

<This section includes the change control procedures to be followed for any scope changes>

4.4 Transition

<In this section, clearly articulate the transition timelines, the plan, acceptance & sign off criteria for the 3 scenarios listed in Section 4,1(b) of Agreement.  Any exceptions to the above scenarios if applicable, may also be listed, discussed and agreed with Nielsen as part of the SOW>

Section 5.

Service Levels

<Detail the service level expectations for work to be performed by TCS, including, as applicable, those specific items addressed below.  If appropriate, a separate attachment can be used to describe the service level specifics, but this attachment should cover the topic headings described in this Section>

5.1 Service Levels

     <Define Service levels, Service Level Measurement and Service Level Change Management Process, as applicable>

<The following table shall be used to specify the Service Levels to be measured, Grace Period, Thresholds and Credit Percentage Points for the Engagement Model. Fill in table, if applicable, based on Engagement Model.>

Delivery Unit

**

 

 

Service

Service Level

Metric

Critical?

(Yes or No)

Grace Period

Expected Threshold

Exceed Threshold

Credit

**

Comments

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5.2 Critical Service Levels

<Define Critical Service levels, SLA outcome and operating mechanics of the SLAs, as applicable>

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5.3 Service Credit / Earn Back Computation

<Provide details on how to calculate service credit and earn back, if applicable>

 

5.4 Milestones.  

< Designate what Milestones must be met in performing the Services, including specifying the method of determining such Milestones, if applicable .>

5.5 Reports and Meetings

 

a.

Reports.  TCS shall provide the Nielsen Project Manager with the following reports:

<Fill in table, if applicable.>

Report Name

Purpose/Description

Frequency

 

 

 

 

 

 

 

 

 

 

 

b.

Meetings.   In addition to the meeting requirements provided in Schedule J of the Agreement, the Parties agree to participate in the following meetings to ensure that the Services are delivered correctly:  

< Fill in table, if applicable. >  

Meeting Name

Purpose

Frequency

TCS Attendees

Nielsen Attendees

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Section 6.

Nielsen Responsibilities

Nielsen shall be responsible for the following.   

<Fill out whichever sections are applicable.>

6.1 Nielsen Facilities and Locations

Services shall be performed at the following Nielsen facilities and/or locations:

Facility/Location

Number of TCS Resources Assigned

Work Description

Special Requirements

(access restrictions, etc.)

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NIELSEN & TCS CONFIDENTIAL INFORMATION

 

Facility/Location

Number of TCS Resources Assigned

Work Description

Special Requirements

(access restrictions, etc.)

 

 

 

 

 

 

 

 

 

 

 

 

 

6.2 Nielsen Hardware

Nielsen shall provide the following hardware to be used in performing the Services:  

Facility/Location

Hardware Description

Comments

 

 

 

 

 

 

 

 

 

 

6.3 Nielsen Software and Nielsen Third Party Software

Nielsen shall provide the following software to be used in performing the Services:

Nielsen Software

(Software owned by Nielsen but used/accessed by TCS in providing the Services.)

Software

Platform

Special Provisions

(TCS use restrictions, required non-disclosure agreements, etc.)

 

 

 

 

 

 

 

 

 

 

 

Nielsen Third Party Software

(Software licensed by Nielsen from third Parties but used/accessed by TCS in providing the Services.)

Software

Platform

Special Provisions

(TCS access restrictions, required non-disclosure agreements, etc.)

 

 

 

 

 

 

 

 

 

 

6.4 Additional Responsibilities

In addition to the Nielsen responsibilities provided in the Agreement, Nielsen shall be responsible for the following:  

<If applicable, detail what other areas Nielsen shall be responsible for and any associated deadline.>

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NIELSEN & TCS CONFIDENTIAL INFORMATION

 

Nielsen Responsibility

Deadline

(if applicable)

 

 

 

 

 

 

 

Section 7.

TCS responsibilities

TCS shall be responsible for the following.   

<Fill out whichever sections are applicable to the project.>

7.1 TCS Global Delivery Centers and Other Service Locations

Services shall be performed at the following Global Delivery Centers and/or Other Service Locations:

GDS / OSL

Work Description

 

 

 

 

 

 

 

7.2 TCS Hardware

TCS shall provide the following hardware to be used in performing the Services:  

Facility/Location

Hardware Description

Comments

 

 

 

 

 

 

 

 

 

 

 

7.3 Other Items

<TCS must list any software, documentation, item, form, process, methodology or the like TCS proposes to use to deliver the Services that Nielsen will not obtain a license to pursuant to Section 14.6 of the Agreement in the table below. For any additions to this table, Schedule K of the Agreement shall be updated as appropriate. The Nielsen Project Manager must approve the use of the same by signing below.   IF NIELSEN DOES NOT APPROVE THE POST TERM LICENSE FEE, OR IF ITEMS ARE USED WHICH ARE NOT LISTED HERE, NIELSEN SHALL BE GRANTED A LICENSE TO USE SUCH ITEMS AT NO CHARGE. >

Other Items

Item

Function / Description

Alternatives

Post-Term License Fee

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Other Items

 

 

 

 

 

 

 

 

 

 

 

 

 

Acknowledgement by Nielsen Project Manager:_______________________________

NOTE:  If TCS uses such item(s) without the signature of the Nielsen Project Manager above, TCS will be deemed to have given Nielsen a perpetual, royalty-free worldwide right to use such item.

 

Section 8.

Volume

8.1 Volume Units Assigned to this SOW

<< As part of this Statement of Work, specify the total Volume of Units >

 

Section 9.

CHARGES  

9.1 Total Charges

<Provide details of charges as required and agreed by parties>

(a) Charge Details :  

The maximum amount due under this SOW shall be $ <specify>. This excludes any applicable taxes.

< Provide distribution of the monthly charges as applicable. Volume, Unit Rates and Annual Charge to be covered in this section >.

A summary of the estimated annual charges as part of this SOW is illustrated below.

Year

2017

2018

2019

2020

Total

Amount

$$$$$$

$$$$$$

$$$$$$

$$$$$$

$$$$$$

 

The actual charges will be based on the Volume delivered for the period.

 

(i) Additional Fees:  <Specify, if any>.

(ii) Pass-Through Expenses: <Specify, if any>..

(iii) Incidental Expenses:  <Specify, if any>..

Incidental expenses are not included in the Total Fee above. Incidental expenses would be charged on actuals based on the approval of Nielsen N+2 manager.

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Category

Not to Exceed

Travel, lodging, food expenses (other than the TCS deputing person at delivery center/onsite location)

As provided in Section 19.3 of the Agreement

 

Any changes will be covered under change management process.

 

(b) Invoicing & Payment Term

This shall be as per terms agreed in the Agreement.

 

9.2 Local Country Billing and Exchange rate

<<This section will cover the currency billing requirements and other terms like exchange rate as per terms agreed in the Section 6 (a) of the Schedule C.>>

9.3 Taxes

<<This section will cover the local taxes requirements>

 

Section 10.

Provisions varying from agreement

The following provisions shall either supersede or supplement, as indicated below, those provided in the Agreement.  These provisions shall not be valid unless signed by authorized representatives of the Nielsen and TCS departments indicated in the “Approvals” section below, as provided in Section 3.5(b) of the Agreement:    

<Use the middle column to add new language which either supersedes or supplements language in the Agreement.  Indicate which Agreement provision is affected in the left hand column.  Indicate whether the Agreement provision is superseded or supplemented by the new provision in the right hand column.>

Agreement Section # and Title or Description

New Provision

Supersedes or Supplements Agreement Provision

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Approvals:

NIELSEN LEGAL

TCS LEGAL

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By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

NIELSEN GLOBAL TECHNOLOGY & OPEARTIONS

TCS FINANCE

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

 

 

 

In Witness Whereof, the Parties have each caused this Statement of Work to be signed and delivered by its duly authorized representative as of _____________________, 20__.  

 

 

 

<Insert legal name of contracting Nielsen entity>

<Insert legal name of contracting Tata entity>

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

 

 

 

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NIELSEN & TCS CONFIDENTIAL INFORMATION

Exhibit A-4

 

STATEMENT OF WORK No. ____

 

This Statement of Work No. xxxx (“ Statement of Work ”) is entered into pursuant to the Second Amended and Restated Master Services Agreement (the “ Agreement ”), effective January 1, 2017 dated as of <Date, Month>, 2017, by and between The Nielsen Company (US), LLC (“ Nielsen ”) and Tata America International Corporation and Tata Consultancy Services Limited  (collectively, “ TCS ”). The terms and conditions of the Agreement and the Schedules and Appendix attached thereto are incorporated herein by reference. Except as expressly provided in Section 10 of this Statement of Work, the terms and conditions provided in the Agreement and its accompanying Schedules and Appendix shall govern performance of Services described in this Statement of Work.  Any capitalized terms used but not defined in this Statement of Work shall have the definitions given in the Agreement.

Section 1.

GENERAL PROJECT INFORMATION  

 

1.1 Contracting Parties

<If the parties to this SOW are not Nielsen and TCS, please indicate their legal names and conform their signature lines.>

1.2 Short Description of SOW:  

<Describe the broad scope and high-level requirements for the Services to be performed.>

1.3 Requesting Center of Excellence:   

<Designate which Nielsen COE will be responsible for this SOW.>

1.4 SOW Requestor:

<Designate who is requesting the SOW (and to whom TCS should address its response, if different).>

1.5 Nielsen Project Manager

The Nielsen Project Manager for this SOW is: <Designate the Nielsen Project Manager.>   

(a)Nielsen Project Manager Contact Information:  

Phone:

Fax:

Email:

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1.6 TCS Project Manager

The TCS Project Manager for this SOW is: <Designate the TCS Project Manager.>   

(a)TCS Project Manager Contact Information:  

Phone:

Fax:

Email:

 

Section 2.

T erm :

2.1 SOW Start Date:  

<Date work should begin.>

2.2 SOW End Date:

<Date work should be completed.>   

2.3 Renewal

<Describe the conditions under which this SOW may renew here and the terms of such renewal, if applicable.>

 

Section 3.

BASIS FOR CHARGES

3.1 Engagement Type

Managed Services Fixed Price  (MS Fixed)

Managed Services Volume (MS Volume)

Managed Services Support (MS Support)

Managed Services Agile (FC Agile)

Time and Material (T&M)

Strategic Programs T&M

Infrastructure Agile Pod T&M

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3.2 Service Type

Business Process Outsourcing (BPO) Services  

Client Service Knowledge Process Outsourcing ( CS-KPO ) Services

Finance Operations

GMO Analytics Services

HRO Payroll

Information Technology (IT) Services

Infrastructure Services             

STAT OPS Services

 

Section 4.

SCOPE

4.1 General

TCS shall provide the Services described in this Section.  Except as expressly provided in the Attachments to this Statement of Work, the Services provided shall be performed in accordance with the requirements provided in the Agreement and Schedule A.

4.2 Project Detail

<Describe the Services to be performed by TCS, including, as applicable, those specific items addressed below.  If appropriate, a separate attachment can be used to describe the operating mechanics and structure of the Engagement Model and the responsibilities of the Parties, but this attachment should cover the topic headings described in this Section>

(a) Scope of services

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<Detail the in-scope, out-scope, assumptions that will help in detailing and bringing clarity of scope of work. Appendix C will include more details of the scope of the work>

(b) TCS Responsibilities .

(i) Project Requirements:  

<Detail what TCS will be expected to produce/perform, including what degree of responsibility TCS will assume with respect to management, oversight of personnel, strategic decision making, etc.>

(ii) Implementation Strategy:  

<Detail the methods which will be used to complete the Services to be performed, as applicable and known.>

(c) RACI Description .

<TCS, with Nielsen’s support, shall provide a comprehensive RACI diagram showing the allocation of responsibility and communication for the project.>   

4.3 Call Tree Procedure

< Specify Call Tree procedures for the Supported applications>

 

4.4 Change Management

<This section includes the change control procedures such as changes to Delivery units, applications to be supported and associated function points>

4.5 Transition

<In this section, clearly articulate the transition timelines, the plan, acceptance & sign off criteria for the 3 scenarios listed in Section 4,1(b) of Agreement.  Any exceptions to the above scenarios if applicable, may also be listed, discussed and agreed with Nielsen as part of the SOW>

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Section 5 Service Levels

 

<Detail the service level expectations for work to be performed by TCS, including, as applicable, those specific items addressed below.  If appropriate, a separate attachment can be used to describe the service level specifics, but this attachment should cover the topic headings described in this Section>

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5.1 Service Levels

      <Define Service levels, Service Level Measurement and Service Level Change Management Process, as applicable>

<The following table shall be used to specify the Service Levels to be measured, Grace Period, Thresholds and Credit Percentage Points for the Engagement Model. Fill in table, if applicable, based on Engagement Model.>

Delivery Unit

**

Service

Service Level

Metric

Critical?

(Yes or No)

Grace Period

Expected Threshold

Exceed Threshold

Credit

**

Comments

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5.2 Critical Service Levels

<Define Critical Service levels, SLA outcome and operating mechanics of the SLAs, as applicable>

 

 

5.3 Service Credit / Earn Back Computation

<Provide details on how to calculate service credit and earn back, if applicable>

 

 

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5.4 Milestones.  

< Designate what Milestones must be met in performing the Services, including specifying the method of determining such Milestones, if applicable .>

5.5 Reports and Meetings

 

a.

Reports.  TCS shall provide the Nielsen Project Manager with the following reports:

<Fill in table, if applicable.>

Report Name

Purpose/Description

Frequency

 

 

 

 

 

 

 

 

 

 

 

b.

Meetings.   In addition to the meeting requirements provided in Schedule J of the Agreement, the Parties agree to participate in the following meetings to ensure that the Services are delivered correctly:  

< Fill in table, if applicable. >  

Meeting Name

Purpose

Frequency

TCS Attendees

Nielsen Attendees

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Section 6. Nielsen Responsibilities

Nielsen shall be responsible for the following.   

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<Fill out whichever sections are applicable.>

6.1 Nielsen Facilities and Locations

Services shall be performed at the following Nielsen facilities and/or locations:

Facility/Location

Number of TCS Resources Assigned

Work Description

Special Requirements

(access restrictions, etc.)

 

 

 

 

 

 

 

 

 

 

 

 

 

6.2 Nielsen Hardware

Nielsen shall provide the following hardware to be used in performing the Services:  

Facility/Location

Hardware Description

Comments

 

 

 

 

 

 

 

 

 

 

6.3 Nielsen Software and Nielsen Third Party Software

Nielsen shall provide the following software to be used in performing the Services:

Nielsen Software

(Software owned by Nielsen but used/accessed by TCS in providing the Services.)

Software

Platform

Special Provisions

(TCS use restrictions, required non-disclosure agreements, etc.)

 

 

 

 

 

 

 

 

 

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Nielsen Software

(Software owned by Nielsen but used/accessed by TCS in providing the Services.)

 

 

Nielsen Third Party Software

(Software licensed by Nielsen from third Parties but used/accessed by TCS in providing the Services.)

Software

Platform

Special Provisions

(TCS access restrictions, required non-disclosure agreements, etc.)

 

 

 

 

 

 

 

 

 

 

6.4 Additional Responsibilities

In addition to the Nielsen responsibilities provided in the Agreement, Nielsen shall be responsible for the following:  

<If applicable, detail what other areas Nielsen shall be responsible for and any associated deadline.>

Nielsen Responsibility

Deadline

(if applicable)

 

 

 

 

 

 

 

Section 7.

TCS responsibilities

TCS shall be responsible for the following.   

<Fill out whichever sections are applicable to the project.>

7.1 TCS Global Delivery Centers and Other Service Locations

Services shall be performed at the following Global Delivery Centers and/or Other Service Locations:

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GDS / OSL

Work Description

 

 

 

 

 

 

 

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7.2 TCS Hardware

TCS shall provide the following hardware to be used in performing the Services:  

Facility/Location

Hardware Description

Comments

 

 

 

 

 

 

 

 

 

 

 

7.3 Other Items

<TCS must list any software, documentation, item, form, process, methodology or the like TCS proposes to use to deliver the Services that Nielsen will not obtain a license to pursuant to Section 14.6 of the Agreement in the table below.  For any additions to this table, Schedule K of the Agreement shall be updated as appropriate. The Nielsen Project Manager must approve the use of the same by signing below.   IF NIELSEN DOES NOT APPROVE THE POST TERM LICENSE FEE, OR IF ITEMS ARE USED WHICH ARE NOT LISTED HERE, NIELSEN SHALL BE GRANTED A LICENSE TO USE SUCH ITEMS AT NO CHARGE. >

Other Items

Item

Function / Description

Alternatives

Post-Term License Fee

 

 

 

 

 

 

 

 

 

 

 

 

 

Acknowledgement by Nielsen Project Manager:_______________________________

NOTE:  If TCS uses such item(s) without the signature of the Nielsen Project Manager above, TCS will be deemed to have given Nielsen a perpetual, royalty-free worldwide right to use such item.

 

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Section 8.

TCS STAFFING MODEL

<< This section describe the staffing model based on engagement type , For example FCA model will specify the Scrum Units and Offshore leverage, For T&M model will specify the resource count and offshore leverage, MS Support  will specify the Application Support function Points  >>

8.1 Total Support Function points Assigned to this SOW

(a) Support Function Points:

< Specify the Support Function Points by Line of Business, by Delivery Unit, by Application and enhancements hours allocated at Line of Business>

 

8.2 Offshore Leverage

In performing the Services, specify the offshore leverage as mentioned in Exhibit C1 of Schedule C

 

 

Section 9.

CHARGES  

9.1 Fixed Price Charges

(a) Charge Details:   

The Total amount due under this SOW shall be $$$$$$. The distribution of the monthly charges at a Line of Business and Delivery Unit level are illustrated in Appendix B. A summary of the annual charges as part of this SOW is illustrated below.

Year

2017

2018

2019

2020

Total

Amount Charged USD

$$$$$$

$$$$$$

$$$$$$

$$$$$$

$$$$$$

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(i) Support Period: xxx months (<from Date> to < To Date>

(ii) Additional Fees:  <Specify, if any>.

(iii) Pass-Through Expenses: <Specify, if any>

(iv) Incidental Expenses:  <Specify, if any>

Incidental expenses are not included in the Total Fee above. Incidental expenses would be charged on actuals based on the approval of Nielsen N+2 manager.

Category

Not to Exceed

Travel, lodging, food expenses (other than the TCS deputing person at delivery center/onsite location)

As provided in Section 19.3 of the Agreement

 

 

(b) Adjustment to Charges:  

This section will explain the impact to the cost of the engagement model based on the following changes.

Applications and functions can be added / modified / removed to the set of Services as mutually agreed by TCS and Nielsen in conformance with the change control procedures. Specify the procedures for handling the changes to Charges due to function point changes, expansion and reduction in service scope.

 

(c) Invoicing and Payment Term:   

This shall be as per terms agreed in the Agreement.

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9.2 Local Country Billing and Exchange Rate

This section will cover the currency billing requirements and other terms like exchange rate as per terms agreed in the Section 6 (a) of the Schedule C.

9.3 Taxes

<<This section will cover the local taxes requirements>

 

Section 10.

PROVISIONS VARYING FROM AGREEMENT

The following provisions shall either supersede or supplement, as indicated below, those provided in the Agreement.  These provisions shall not be valid unless signed by authorized representatives of the Nielsen and TCS departments indicated in the “Approvals” section below, as provided in Section 3.5(b) of the Agreement:  

Agreement Section # and Title or Description

New Provision

Supersedes or Supplements Agreement Provision

 

 

 

 

Approvals:

NIELSEN LEGAL

TCS LEGAL

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

NIELSEN GLOBAL TECHNOLOGY & OPERATIONS

TCS FINANCE

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By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

 


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In Witness Whereof, the Parties have each caused this Statement of Work to be signed and delivered by its duly authorized representative as of _____________________, 2017.  

 

NIELSEN

TCSL

 

 

By: ___________________________

 

 

Name: ________________________

 

 

Title: _________________________

 

 

 

 

By: ______________________________

 

 

Name: ____________________________

 

 

Title: _____________________________

 

 

 


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Appendix A: Application Baseline Function Point Volume

Appendix B: Charge Schedule and Weightage allocation

Appendix C: In Scope & Out of Scope

 

 

 

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Exhibit A-5

 

STATEMENT OF WORK No. ____

 

This Statement of Work No. xxxx (“ Statement of Work ”) is entered into pursuant to the Second Amended and Restated Master Services Agreement (the “ Agreement ”), effective January 1, 2017 dated as of <Date, Month>, 2017, by and between The Nielsen Company (US), LLC (“ Nielsen ”) and Tata America International Corporation and Tata Consultancy Services Limited  (collectively, “ TCS ”). The terms and conditions of the Agreement and the Schedules and Appendix attached thereto are incorporated herein by reference. Except as expressly provided in Section 10 of this Statement of Work, the terms and conditions provided in the Agreement and its accompanying Schedules and Appendix shall govern performance of Services described in this Statement of Work.  Any capitalized terms used but not defined in this Statement of Work shall have the definitions given in the Agreement.

Section 1.

GENERAL PROJECT INFORMATION  

 

10.1 Contracting Parties

5.2 <If the parties to this SOW are not Nielsen and TCS, please indicate their legal names and conform their signature lines.>

10.2 Short Description of SOW:  

<Describe the broad scope and high-level requirements for the Services to be performed.>

10.3 Requesting Center of Excellence:   

5.3 <Designate which Nielsen COE will be responsible for this SOW.>

10.4 SOW Requestor:

5.4 <Designate who is requesting the SOW (and to whom TCS should address its response, if different).>

10.5 Nielsen Project Manager

The Nielsen Project Manager for this SOW is: <Designate the Nielsen Project Manager.>   

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(a) Nielsen Project Manager

Contact Information:  

Phone:

Fax:

Email:

10.6 TCS Project Manager

The TCS Project Manager for this SOW is: <Designate the TCS Project Manager.>   

(a) TCS Project Manager Contact Information:  

Phone:

Fax:

Email:

 

Section 6.

Section 2.

Term:

2.1 SOW Start Date:  

6.1 <Date work should begin.>

2.2 SOW End Date:

6.2 <Date work should be completed.>   

2.3 Renewal

<Describe the conditions under which this SOW may renew here and the terms of such renewal, if applicable.>

 

Section 3.

BASIS FOR CHARGES

3.1 Engagement Model

Managed Services Fixed Price  (MS Fixed)

Managed Services Volume (MS Volume)

Managed Services Support (MS Support)

Fixed Capacity Agile (FC Agile)

Time and Material (T&M)

Strategic Programs T&M

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Infrastructure Agile Pod T&M

 

 

3.2 Service Type

Business Process Outsourcing (BPO) Services  

Client Service Knowledge Process Outsourcing ( CS-KPO ) Services

Finance Operations

GMO Analytics Services

HRO Payroll

Information Technology (IT) Services

Infrastructure Services             

STAT OPS Services

 

 

Section 4.

SCOPE

4.1 General

TCS shall provide the Services described in this Section.  Except as expressly provided in the Attachments to this Statement of Work, the Services provided shall be performed in accordance with the requirements provided in the Agreement and Schedule A.

4.2 Project Detail

<Describe the Services to be performed by TCS, including, as applicable, those specific items addressed below.  If appropriate, a separate attachment can be used to describe the operating mechanics and structure of the Engagement

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Model and the responsibilities of the Parties, but this attachment should cover the topic headings described in this Section>

(a) Scope of services

(i) <Detail the in-scope, out-scope, assumptions that will help in detailing and bringing clarity of scope of work.>

(b) TCS Responsibilities .

(i) Project Requirements:  

(ii) <Detail what TCS will be expected to produce/perform, including what degree of responsibility TCS will assume with respect to management, oversight of personnel, strategic decision making, etc.>

(ii) Implementation Strategy:  

(iii) <Detail the methods which will be used to complete the Services to be performed, as applicable and known.>

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(c) RACI Description .

(b) <TCS, with Nielsen’s support, shall provide a comprehensive RACI diagram showing the allocation of responsibility and communication for the project.>   

4.3 Change Management

<This section includes the change control procedures such as changes to Delivery units, scrum units, capacity changes due to project ramp up / ramp down>

4.4 Transition

<In this section, clearly articulate the transition timelines, the plan, acceptance & sign off criteria for the 3 scenarios listed in Section 4,1(b) of Agreement.  Any exceptions to the above scenarios if applicable, may also be listed, discussed and agreed with Nielsen as part of the SOW>

 

 

Section 5.

Service Levels

<Detail the service level expectations for work to be performed by TCS, including, as applicable, those specific items addressed below.  If appropriate, a separate attachment can be used to describe the service level specifics, but this attachment should cover the topic headings described in this Section>

5.1 Service Levels

<Define Service levels, Service Level Measurement and Service Level Change Management Process, as applicable>

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<The following table shall be used to specify the Service Levels to be measured, Grace Period, Thresholds and Credit Percentage Points for the Engagement Model. Fill in table, if applicable, based on Engagement Model.>

Delivery Unit

**

Service

Service Level

Metric

Critical?

(Yes or No)

Grace Period

Expected Threshold

Exceed Threshold

Credit

**

Comments

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5.2 Critical Service Levels

<Define Critical Service levels, SLA outcome and operating mechanics of the SLAs, as applicable>

 

 

5.3 Service Credit / Earn Back Computation

<Provide details on how to calculate service credit and earn back, if applicable>

 

 

5.4 Milestones.  

< Designate what Milestones must be met in performing the Services, including specifying the method of determining such Milestones, if applicable .>

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5.5 Reports and Meetings

 

a.

Reports.  TCS shall provide the Nielsen Project Manager with the following reports:

<Fill in table, if applicable.>

Report Name

Purpose/Description

Frequency

 

 

 

 

 

 

 

 

 

 

 

b.

Meetings.   In addition to the meeting requirements provided in Schedule J of the Agreement, the Parties agree to participate in the following meetings to ensure that the Services are delivered correctly:  

< Fill in table, if applicable. >  

Meeting Name

Purpose

Frequency

TCS Attendees

Nielsen Attendees

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Section 6.

Nielsen Responsibilities

Nielsen shall be responsible for the following.   

<Fill out whichever sections are applicable.>

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6.1 Nielsen Facilities and Locations

Services shall be performed at the following Nielsen facilities and/or locations:

Facility/Location

Number of TCS Resources Assigned

Work Description

Special Requirements

(access restrictions, etc.)

 

 

 

 

 

 

 

 

 

 

 

 

 

6.2 Nielsen Hardware

Nielsen shall provide the following hardware to be used in performing the Services:  

Facility/Location

Hardware Description

Comments

 

 

 

 

 

 

 

 

 

 

6.3 Nielsen Software and Nielsen Third Party Software

Nielsen shall provide the following software to be used in performing the Services:

Nielsen Software

(Software owned by Nielsen but used/accessed by TCS in providing the Services.)

Software

Platform

Special Provisions

(TCS use restrictions, required non-disclosure agreements, etc.)

 

 

 

 

 

 

 

 

 

 

 

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Nielsen Software

(Software owned by Nielsen but used/accessed by TCS in providing the Services.)

Nielsen Third Party Software

(Software licensed by Nielsen from third Parties but used/accessed by TCS in providing the Services.)

Software

Platform

Special Provisions

(TCS access restrictions, required non-disclosure agreements, etc.)

 

 

 

 

 

 

 

 

 

 

6.4 Additional Responsibilities

In addition to the Nielsen responsibilities provided in the Agreement, Nielsen shall be responsible for the following:  

<If applicable, detail what other areas Nielsen shall be responsible for and any associated deadline.>

Nielsen Responsibility

Deadline

(if applicable)

 

 

 

 

 

 

 

SECTION 7. TCS RESPONSIBILITIES

TCS shall be responsible for the following.   

<Fill out whichever sections are applicable to the project.>

 

7.1

TCS Global Delivery Centers and Other Service Locations

Services shall be performed at the following Global Delivery Centers and/or Other Service Locations:

GDS / OSL

Work Description

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GDS / OSL

Work Description

 

 

 

 

 

 

 

 

7.2

TCS Hardware

TCS shall provide the following hardware to be used in performing the Services:  

Facility/Location

Hardware Description

Comments

 

 

 

 

 

 

 

 

 

7.3 Other Items

<TCS must list any software, documentation, item, form, process, methodology or the like TCS proposes to use to deliver the Services that Nielsen will not obtain a license to pursuant to Section 14.6 of the Agreement in the table below. For any additions to this table, Schedule K of the Agreement shall be updated as appropriate.  The Nielsen Project Manager must approve the use of the same by signing below.   IF NIELSEN DOES NOT APPROVE THE POST TERM LICENSE FEE, OR IF ITEMS ARE USED WHICH ARE NOT LISTED HERE, NIELSEN SHALL BE GRANTED A LICENSE TO USE SUCH ITEMS AT NO CHARGE. >

Other Items

Item

Function / Description

Alternatives

Post-Term License Fee

 

 

 

 

 

 

 

 

 

 

 

 

 

Acknowledgement by Nielsen Project Manager:_______________________________

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NOTE:  If TCS uses such item(s) without the signature of the Nielsen Project Manager above, TCS will be deemed to have given Nielsen a perpetual, royalty-free worldwide right to use such item.

 

SECTION 8.

TCS STAFFING MODEL

<< This section describe the staffing model based on engagement type , For example FCA model will specify the

Scrum Units and Offshore leverage, For T&M model will specify the resource count and offshore leverage, MS Support  will specify the Application Support function Points  >>

8.1 Number of Scrum Units Assigned to this SOW

<< As part of this Statement of Work, specify the total Scrum Units Delivery Units across Line of Business >

 

8.2 Offshore Leverage

In performing the Services, specify the offshore leverage as mentioned in Exhibit C1 of Schedule C

SECTION 9.

CHARGES  

9.1 Total  Charges

(a) Charge details :  

(c) The maximum amount due under this SOW shall be $$$$$$$. The distribution of the monthly charges at a Line of Business and Delivery Unit level are illustrated in Appendix A. A summary of the annual charges as part of this SOW is illustrated below.

Year

2017

2018

2019

2020

Total

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Scrum Unit Charge

USD

$$$$$$$

$$$$$$$

$$$$$$$

$$$$$$$

 

Total Scrum Units

###

###

###

###

 

Total Amount USD

$$$$$$$

$$$$$$$

$$$$$$$

$$$$$$$

$$$$$$$

 

(i) Additional Fees:  <Specify, if any>.

(ii) Pass-Through Expenses: <Specify, if any>

(iii) Incidental Expenses:  <Specify, if any>

(ii) Incidental expenses are not included in the Total Fee above. Incidental expenses would be charged on actuals based on the approval of Nielsen N+2 manager.

Category

Not to Exceed

Travel, lodging, food expenses (other than the TCS deputing person at delivery center/onsite location)

As provided in Section 19.3 of the Agreement

 

 

(b) Adjustment to Charges:  

(d) This section will explain the impact to the cost of the engagement model based on the following changes.

 

(i)

Changes (Add, Remove and Modify) to Delivery Units / Scrum Units

This section will explain the process for adding additional scrum / delivery units within and above the allowed cap of        **       .

 

 

(ii)

Procedures:

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(A) <This section contains the procedures for handling the changes to Charges due to addition, movement and removal of Delivery Units / Scrum Units (including the calculation of scrum capacity for monthly charge summary, and all ceiling procedures)>

(c) Invoicing & Payment Term:   

This shall be as per terms agreed in the Agreement.

9.2 Local Country Billing and Exchange rate

<<This section will cover the currency billing requirements and other terms like exchange rate as per terms agreed in the Section 6 (a) of the Schedule C.>>

9.3 Taxes

<<This section will cover the local taxes requirements>

 

SECTION 10.

PROVISIONS VARYING FROM AGREEMENT

The following provisions shall either supersede or supplement, as indicated below, those provided in the Agreement.  These provisions shall not be valid unless signed by authorized representatives of the Nielsen and TCS departments indicated in the “Approvals” section below, as provided in Section 3.5(b) of the Agreement:  

Agreement Section # and Title or Description

New Provision

Supersedes or Supplements Agreement Provision

 

 

 

 

 

 

 

Approvals:

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NIELSEN LEGAL

TCS LEGAL

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

NIELSEN GLOBAL TECHNOLOGY & OPERATIONS

TCS FINANCE

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

 


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In Witness Whereof, the Parties have each caused this Statement of Work to be signed and delivered by its duly authorized representative as of _____________________, 2017.  

 

NIELSEN

TCSL

 

 

By: ___________________________

 

 

Name: ________________________

 

 

Title: _________________________

 

 

 

 

By: ______________________________

 

 

Name: ____________________________

 

 

Title: _____________________________

 

 

 

 

Section 7.

Section 8 .

Appendix A: Charge Schedule and Weightage allocation

Section 9.

Section 10.

 

 

 

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EXHIBIT A-6

STATEMENT OF WORK No. ___

 

This Statement of Work No. xxxx (“ Statement of Work ”) is entered into pursuant to the Second Amended and Restated Master Services Agreement (the “ Agreement ”), effective January 1, 2017 dated as of xxxx, 2017, by and between The Nielsen Company (US), LLC (“ Nielsen ”) and Tata America International Corporation and Tata Consultancy Services Limited  (collectively, “ TCS ”). The terms and conditions of the Agreement and the Schedules and Appendix attached thereto are incorporated herein by reference. Except as expressly provided in Section 10 of this Statement of Work, the terms and conditions provided in the Agreement and its accompanying Schedules and Appendix shall govern performance of Services described in this Statement of Work.  Any capitalized terms used but not defined in this Statement of Work shall have the definitions given in the Agreement.

Section 11.

General Project information  

11.1 Contracting Parties

<If the parties to this SOW are not Nielsen and TCS, please indicate their legal names and conform their signature lines.>

11.2 Short Description of SOW:  

<Describe the broad scope and high-level requirements for the Services to be performed.>

11.3 Requesting Center of Excellence :   

<Designate which Nielsen COE will be responsible for this SOW.>

11.4 SOW Requesto r:

<Designate who is requesting the SOW (and to whom TCS should address its response, if different).>

11.5 Nielsen Project Manager

The Nielsen Project Manager for this SOW is: <Designate the Nielsen Project Manager.>   

a)Nielsen Project Manager Contact Information:  

Phone:

Fax:

Email:

11.6 TCS Project Manager

The TCS Project Manager for this SOW is: <Designate the TCS Project Manager.>   

a)TCS Project Manager Contact Information:  

Phone:

Fax:

Email:

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Section 12.

Term:

12.1 SOW Start Date :  

<Date work should begin.>

12.2 SOW End Date :

<Date work should be completed.>   

2.3 Renewal

<Describe the conditions under which this SOW may renew here and the terms of such renewal, if applicable.>

 

Section 13.

BASIS FOR CHARGES

13.1 Engagement Type

Managed Services Fixed Price  (MS Fixed)    

Managed Services Volume (MS Volume)      

Managed Services Support (MS Support)    

Managed Services Agile (FC Agile)              

Time and Material (T&M)         

Strategic Programs T&M

Infrastructure Agile Pod T&M

 

13.2 Service Type

Business Process Outsourcing (BPO) Services  

Client Service Knowledge Process Outsourcing ( CS-KPO ) Services

Finance Operations

GMO Analytics Services

HRO Payroll

Information Technology (IT) Services

Infrastructure Services             

STAT OPS Services

 

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Section 14.

Scope

14.1 General

TCS shall provide the Services described in this Section 4.  Except as expressly provided in any Attachments to this SOW, the Services provided shall be performed in accordance with the requirements provided in the Agreement and Schedule A.

14.2 Job Detail

<Describe the Services to be performed by TCS, including, as applicable, those specific items addressed below.  If appropriate, a separate attachment can be used to describe the job and the responsibilities of the Parties, but this attachment should cover the topic headings described in this Section>

 

a)

Job Description .

(i) Business Objectives:  

<Detail the goals of the job for which Nielsen is requesting the Resources from TCS.>

(ii) Background Information:  

<Provide any background information which will be useful in understanding the work the Resources will be performing, if applicable.>  

 

b)

Scope of Effort .

(iii) Job Requirements:  

<Detail what the Resources will be expected to produce/perform.>

(iv) Implementation Strategy:  

<Detail the methods which will be used to complete the work the Resources will produce/perform, as applicable and known.>

14.3 TRANSITION

<In this section, clearly articulate the transition timelines, the plan, acceptance & sign off criteria for the 3 scenarios listed in Section 4,1(b) of Agreement.  Any exceptions to the above scenarios if applicable, may also be listed, discussed and agreed with Nielsen as part of the SOW>

 

 

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Section 15.

Service Levels

<Define Service levels, Service Level Measurement and Service Level Change Management Process, as applicable>

<The following table shall be used to specify the Service Levels to be measured, Grace Period, Thresholds and Credit Percentage Points for the Engagement Model. Fill in table, if applicable, based on Engagement Model.>

Delivery Unit

**

Service

Service Level

Metric

Critical?

(Yes or No)

Grace Period

Expected Threshold

Exceed Threshold

Credit

**

Comments

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

15.1 Critical Service Levels

<Define Critical Service levels, SLA outcome and operating mechanics of the SLAs, as applicable>

 

 

15.2 Service Credit / Earn Back Computation

<Provide details on how to calculate service credit and earn back, if applicable>

 

 

15.3 Milestones.  

< Designate what Milestones must be met in performing the Services, including specifying the method of determining such Milestones, if applicable .>

Section 16.

Nielsen responsibilities

Nielsen shall be responsible for the following.   

<Fill out whichever sections are applicable.>

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16.1 Nielsen Facilities and Locations

Services shall be performed at the following Nielsen facilities and/or locations:

Facility/Location

Number of TCS Resources Assigned

Work Description

Special Requirements

(access restrictions, etc.)

 

 

 

 

 

 

 

 

 

 

 

 

 

16.2 Nielsen Hardware

Nielsen shall provide the following hardware to be used in performing the Services:  

Facility/Location

Hardware Description

Comments

 

 

 

 

 

 

 

 

 

 

16.3 Nielsen Software and Nielsen Third Party Software

Nielsen shall provide the following software to be used in performing the Services:

Nielsen Software

(Software owned by Nielsen but used/accessed by TCS in providing the Services.)

Software

Platform

Special Provisions

(TCS use restrictions, required non-disclosure agreements, etc.)

 

 

 

 

 

 

 

 

 

 

Nielsen Third Party Software

(Software licensed by Nielsen from third Parties but used/accessed by TCS in providing the Services.)

Software

Platform

Special Provisions

(TCS access restrictions, required non-disclosure agreements, etc.)

 

 

 

 

 

 

 

 

 

 

16.4 Additional Responsibilities

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In addition to the Nielsen responsibilities provided in the Agreement, Nielsen shall be responsible for the following:  

<Detail what other areas Nielsen shall be responsible for and any associated deadline, if applicable.>

Nielsen Responsibility

Deadline

(If applicable)

 

 

 

 

 

 

 

Section 17.

TCS responsibilities

TCS shall be responsible for the following.

<Fill out whichever sections are applicable to the job.>

17.1 TCS Global Delivery Centers and Other Service Locations

Services shall be performed at the following Global Delivery Centers and/or Other Service Locations:

GDS / OSL

Number of TCS Resources Assigned

Work Description

 

 

 

 

 

 

 

 

 

 

17.2 TCS Hardware

TCS shall provide the following hardware to be used in performing the Services:  

Facility/Location

Hardware Description

Comments

 

 

 

 

 

 

 

 

 

 

 

17.3 Other Items

<TCS must list any software, documentation, item, form, process, methodology or the like TCS proposes to use to deliver the Services that Nielsen will not obtain a license to pursuant to Section 14.6 of the Agreement in the table below. For any additions to this table, Schedule K of the Agreement shall be updated as appropriate. The Nielsen Project Manager must approve the use of the same by signing below. IF NIELSEN DOES NOT APPROVE THE POST-TERM LICENSE FEE, OR IF ITEMS ARE USED

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WHICH ARE NOT LISTED HERE, NIELSEN SHALL BE GRANTED A LICENSE TO USE SUCH ITEMS AT NO CHARGE. >

Other Items

Item

Function / Description

Alternatives

Post-Term License Fee

 

 

 

 

 

 

 

 

 

 

 

 

 

Acknowledgement by Nielsen Project Manager:_______________________________

NOTE:  If TCS uses such item(s) without the signature of the Nielsen Project Manager above, TCS will be deemed to have given Nielsen a perpetual, royalty-free worldwide right to use such item.

Section 18.

TCS Staffing

<< This section describe the staffing model based on engagement type , For example FCA model will specify the Scrum Units and Offshore leverage, For T&M model will specify the resource count and offshore leverage, MS Support  will specify the Application Support function Points  >>

18.1 Number of TCS Resources Assigned to SOW

<Indicate number of TCS Resources assigned to the SOW.>

18.2 Off-Shore Leverage

In performing the Services, specify the offshore leverage as mentioned in Exhibit C1 of Schedule C

 

Section 19.

Charges

19.1 Total Charges

 

a)

Charge Details:   Fees for Services based on Service Charges shall be as provided in Section 19.2 of the Agreement and Schedule C (Charges).  

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(i) Monthly Service Charge:

< This section provides the Monthly changes excluding applicable taxes >

$__________________

 

 

(ii) Estimated Total Charges Due Under SOW:  

<This section provides the total charges to be billed under this SOW excluding applicable taxes >

$___________________

(iv) Additional Fees:  <Specify, if any>.

(v) Pass-Through Expenses: <Specify, if any>

(vi) Incidental Expenses:  <Specify, if any>

Incidental expenses are not included in the Total Charges above. Incidental expenses would be charged on actuals based on the approval of Nielsen N+2 manager.

Category

Not to Exceed

Travel, lodging, food expenses (other than the TCS deputing person at delivery center/onsite location)

As provided in Section 19.3 of the Agreement

 

 

Approval of Nielsen Project Manager: _____________________________

 

 

b)

Invoicing & Payment Term:  

This shall be as per terms agreed in the Agreement.

19.2 Local Country Billing and Exchange rate

<<This section will cover the currency billing requirements and other terms like exchange rate as per terms agreed in the Section 6 (a) of the Schedule C.>>

19.3 Taxes

<<This section will cover the local taxes requirements>

 

Section 20.

Provisions varying from agreement

The following provisions shall either supersede or supplement, as indicated below, those provided in the Agreement.  These provisions shall not be valid unless signed by authorized representatives of the Nielsen and TCS departments indicated in the “Approvals” section below, as provided in Section 3.5(b) of the Agreement:

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<Use the middle column to add new language which either supersedes or supplements language in the Agreement.  Indicate which Agreement provision is affected in the left hand column.  Indicate whether the Agreement provision is superseded or supplemented by the new provision in the right hand column.>

Agreement Section # and Title or Description

New Provision

Supersedes or Supplements Agreement Provision

 

 

 

 

 

 

 

 

 

 

Approvals:

NIELSEN LEGAL

TCS LEGAL

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

NIELSEN GLOBAL TECHNOLOGY & OPERATIONS

TCS FINANCE

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

 

 


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In Witness Whereof, the Parties have each caused this Statement of Work to be signed and delivered by its duly authorized representative as of _____________________, 20__.  

 

<Insert legal name of contracting Nielsen entity>

<Insert legal name of contracting Tata entity>

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

 


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APPENDIX A: CHARGE SCHEDULE

 

 

 

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EXHIBIT A-7

STATEMENT OF WORK No. ___

 

This Statement of Work No. xxxx (“ Statement of Work ”) is entered into pursuant to the Second Amended and Restated Master Services Agreement (the “ Agreement ”), effective January 1, 2017 dated as of xxxx, 2017, by and between The Nielsen Company (US), LLC (“ Nielsen ”) and Tata America International Corporation and Tata Consultancy Services Limited  (collectively, “ TCS ”). The terms and conditions of the Agreement and the Schedules and Appendix attached thereto are incorporated herein by reference. Except as expressly provided in Section 10 of this Statement of Work, the terms and conditions provided in the Agreement and its accompanying Schedules and Appendix shall govern performance of Services described in this Statement of Work.  Any capitalized terms used but not defined in this Statement of Work shall have the definitions given in the Agreement.

Section 21.

General Project information  

21.1 Contracting Parties

<If the parties to this SOW are not Nielsen and TCS, please indicate their legal names and conform their signature lines.>

21.2 Short Description of SOW:  

<Describe the broad scope and high-level requirements for the Services to be performed.>

21.3 Requesting Center of Excellence :   

<Designate which Nielsen COE will be responsible for this SOW.>

21.4 SOW Requesto r:

<Designate who is requesting the SOW (and to whom TCS should address its response, if different).>

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21.5 Nielsen Project Manager

The Nielsen Project Manager for this SOW is: <Designate the Nielsen Project Manager.>   

a)Nielsen Project Manager Contact Information:  

Phone:

Fax:

Email:

21.6 TCS Project Manager

The TCS Project Manager for this SOW is: <Designate the TCS Project Manager.>   

a)TCS Project Manager Contact Information:  

Phone:

Fax:

Email:

 

Section 22.

Term:

22.1 SOW Start Date :  

<Date work should begin.>

22.2 SOW End Date :

<Date work should be completed.>   

2.3 Renewal

<Describe the conditions under which this SOW may renew here and the terms of such renewal, if applicable.>

 

Section 23.

BASIS FOR CHARGES

23.1 Engagement Type

Managed Services Fixed Price  (MS Fixed)    

Managed Services Volume (MS Volume)      

Managed Services Support (MS Support)    

Managed Services Agile (FC Agile)              

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Strategic Programs T&M         

Time and Material (T&M)

Infrastructure Agile Pod T&M

 

23.2 Service Type

Business Process Outsourcing (BPO) Services  

Client Service Knowledge Process Outsourcing ( CS-KPO ) Services

Finance Operations

GMO Analytics Services

HRO Payroll

Information Technology (IT) Services

Infrastructure Services             

STAT OPS Services

 

Section 24.

Scope

24.1 General

TCS shall provide the Services described in this Section 4.  Except as expressly provided in any Attachments to this SOW, the Services provided shall be performed in accordance with the requirements provided in the Agreement and Schedule A.

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24.2 Job Detail

<Describe the Services to be performed by TCS, including, as applicable, those specific items addressed below.  If appropriate, a separate attachment can be used to describe the job and the responsibilities of the Parties, but this attachment should cover the topic headings described in this Section>

 

a)

Job Description.

(i) Business Objectives:  

<Detail the goals of the job for which Nielsen is requesting the Resources from TCS.>

(ii) Background Information:  

<Provide any background information which will be useful in understanding the work the Resources will be performing, if applicable.>  

 

b)

Scope of Effort .

(iii) Job Requirements:  

<Detail what the Resources will be expected to produce/perform.>

(iv) Implementation Strategy:  

<Detail the methods which will be used to complete the work the Resources will produce/perform, as applicable and known.>

24.3 Transition

 

<In this section, clearly articulate the transition timelines, the plan, acceptance & sign off criteria for the 3 scenarios listed in Section 4,1(b) of Agreement.  Any exceptions to the above scenarios if applicable, may also be listed, discussed and agreed with Nielsen as part of the SOW>

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Section 25.

Service Levels

<Define Service levels, Service Level Measurement and Service Level Change Management Process, as applicable>

<The following table shall be used to specify the Service Levels to be measured, Grace Period, Thresholds and Credit Percentage Points for the Engagement Model. Fill in table, if applicable, based on Engagement Model.>

Delivery Unit

**

Service

Service Level

Metric

Critical?

(Yes or No)

Grace Period

Expected Threshold

Exceed Threshold

Credit

**

Comments

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

25.1 Critical Service Levels

<Define Critical Service levels, SLA outcome and operating mechanics of the SLAs, as applicable>

 

 

25.2 Service Credit / Earn Back Computation

<Provide details on how to calculate service credit and earn back, if applicable>

 

 

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25.3 Milestones.  

< Designate what Milestones must be met in performing the Services, including specifying the method of determining such Milestones, if applicable .>

Section 26.

Nielsen responsibilities

Nielsen shall be responsible for the following.   

<Fill out whichever sections are applicable.>

26.1 Nielsen Facilities and Locations

Services shall be performed at the following Nielsen facilities and/or locations:

Facility/Location

Number of TCS Resources Assigned

Work Description

Special Requirements

(access restrictions, etc.)

 

 

 

 

 

 

 

 

 

 

 

 

 

26.2 Nielsen Hardware

Nielsen shall provide the following hardware to be used in performing the Services:  

Facility/Location

Hardware Description

Comments

 

 

 

 

 

 

 

 

 

 

26.3 Nielsen Software and Nielsen Third Party Software

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Nielsen shall provide the following software to be used in performing the Services:

Nielsen Software

(Software owned by Nielsen but used/accessed by TCS in providing the Services.)

Software

Platform

Special Provisions

(TCS use restrictions, required non-disclosure agreements, etc.)

 

 

 

 

 

 

 

 

 

 

Nielsen Third Party Software

(Software licensed by Nielsen from third Parties but used/accessed by TCS in providing the Services.)

Software

Platform

Special Provisions

(TCS access restrictions, required non-disclosure agreements, etc.)

 

 

 

 

 

 

 

 

 

 

26.4 Additional Responsibilities

In addition to the Nielsen responsibilities provided in the Agreement, Nielsen shall be responsible for the following:  

<Detail what other areas Nielsen shall be responsible for and any associated deadline, if applicable.>

Nielsen Responsibility

Deadline

(If applicable)

 

 

 

 

 

 

 

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Section 27.

TCS responsibilities

TCS shall be responsible for the following.

<Fill out whichever sections are applicable to the job.>

27.1 TCS Global Delivery Centers and Other Service Locations

Services shall be performed at the following Global Delivery Centers and/or Other Service Locations:

GDS / OSL

Number of TCS Resources Assigned

Work Description

 

 

 

 

 

 

 

 

 

 

27.2 TCS Hardware

TCS shall provide the following hardware to be used in performing the Services:  

Facility/Location

Hardware Description

Comments

 

 

 

 

 

 

 

 

 

 

 

27.3 Other Items

<TCS must list any software, documentation, item, form, process, methodology or the like TCS proposes to use to deliver the Services that Nielsen will not obtain a license to pursuant to Section 14.6 of the Agreement in the table below. For any additions to this table, Schedule K of the Agreement shall be updated as appropriate. The Nielsen Project Manager must approve the use of the same by

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signing below. IF NIELSEN DOES NOT APPROVE THE POST-TERM LICENSE FEE, OR IF ITEMS ARE USED WHICH ARE NOT LISTED HERE, NIELSEN SHALL BE GRANTED A LICENSE TO USE SUCH ITEMS AT NO CHARGE. >

Other Items

Item

Function / Description

Alternatives

Post-Term License Fee

 

 

 

 

 

 

 

 

 

 

 

 

 

Acknowledgement by Nielsen Project Manager:_______________________________

NOTE:  If TCS uses such item(s) without the signature of the Nielsen Project Manager above, TCS will be deemed to have given Nielsen a perpetual, royalty-free worldwide right to use such item.

Section 28.

TCS Staffing

<< This section describe the staffing model based on engagement type , For example FCA model will specify the Scrum Units and Offshore leverage, For T&M model will specify the resource count and offshore leverage, MS Support  will specify the Application Support function Points  >>

28.1 Number of TCS Resources Assigned to SOW

<Indicate number of TCS Resources assigned to the SOW.>

28.2 Off-Shore Leverage

In performing the Services, specify the offshore leverage as mentioned in Exhibit C1 of Schedule C.

 

Section 29.

Charges

29.1 Total Charges

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a)

Charge Details:   Fees for Services based on Service Charges shall be as provided in Section 19.2 of the Agreement and Schedule C (Charges).  

(i) Monthly Service Charge:

< This section provides the Monthly  changes excluding applicable taxes >

$__________________

 

 

(ii) Estimated Total Charges Due Under SOW:  

< This section provides the total charges to be billed under this SOW excluding applicable taxes >

$___________________

 

(vii) Additional Fees:  <Specify, if any>.

(viii) Pass-Through Expenses: <Specify, if any>

(ix) Incidental Expenses:  <Specify, if any>

Incidental expenses are not included in the Total Charges above. Incidental expenses would be charged on actuals based on the approval of Nielsen N+2 manager.

Category

Not to Exceed

Travel, lodging, food expenses (other than the TCS deputing person at delivery center/onsite location)

As provided in Section 19.3 of the Agreement

 

Approval of Nielsen Project Manager: _____________________________

 

 

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b)

Invoicing & Payment Term:  

This shall be as per terms agreed in the Agreement.

29.2 Local Country Billing and Exchange rate

<<This section will cover the currency billing requirements and other terms like exchange rate as per terms agreed in the Section 6 (a) of the Schedule C>>

29.3 Taxes

<<This section will cover the local taxes requirements>

 

 

Section 30.

Provisions varying from agreement

The following provisions shall either supersede or supplement, as indicated below, those provided in the Agreement.  These provisions shall not be valid unless signed by authorized representatives of the Nielsen and TCS departments indicated in the “Approvals” section below, as provided in Section 3.5(b) of the Agreement:

<Use the middle column to add new language which either supersedes or supplements language in the Agreement.  Indicate which Agreement provision is affected in the left hand column.  Indicate whether the Agreement provision is superseded or supplemented by the new provision in the right hand column.>

Agreement Section # and Title or Description

New Provision

Supersedes or Supplements Agreement Provision

 

 

 

 

 

 

 

 

 

 

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Approvals:

NIELSEN LEGAL

TCS LEGAL

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

NIELSEN GLOBAL TECHNOLOGY & OPERATIONS

TCS FINANCE

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

 

 


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In Witness Whereof, the Parties have each caused this Statement of Work to be signed and delivered by its duly authorized representative as of _____________________, 20__.  

 

<Insert legal name of contracting Nielsen entity>

<Insert legal name of contracting Tata entity>

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

 


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APPENDIX A: CHARGE SCHEDULE

 

 

 

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EXHIBIT A-8

STATEMENT OF WORK No. ___

 

This Statement of Work No. xxxx (“ Statement of Work ”) is entered into pursuant to the Second Amended and Restated Master Services Agreement (the “ Agreement ”), effective January 1, 2017 dated as of xxxx, 2017, by and between The Nielsen Company (US), LLC (“ Nielsen ”) and Tata America International Corporation and Tata Consultancy Services Limited  (collectively, “ TCS ”). The terms and conditions of the Agreement and the Schedules and Appendix attached thereto are incorporated herein by reference. Except as expressly provided in Section 10 of this Statement of Work, the terms and conditions provided in the Agreement and its accompanying Schedules and Appendix shall govern performance of Services described in this Statement of Work.  Any capitalized terms used but not defined in this Statement of Work shall have the definitions given in the Agreement.

Section 31.

General Project information  

31.1 Contracting Parties

<If the parties to this SOW are not Nielsen and TCS, please indicate their legal names and conform their signature lines.>

31.2 Short Description of SOW:  

<Describe the broad scope and high-level requirements for the Services to be performed.>

31.3 Requesting Center of Excellence :   

<Designate which Nielsen COE will be responsible for this SOW.>

31.4 SOW Requesto r:

<Designate who is requesting the SOW (and to whom TCS should address its response, if different).>

31.5 Nielsen Project Manager

The Nielsen Project Manager for this SOW is: <Designate the Nielsen Project Manager.>   

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a)Nielsen Project Manager Contact

Information:  

Phone:

Fax:

Email:

31.6 TCS Project Manager

The TCS Project Manager for this SOW is: <Designate the TCS Project Manager.>   

a)TCS Project Manager Contact Information:  

Phone:

Fax:

Email:

 

Section 32.

Term:

32.1 SOW Start Date :  

<Date work should begin.>

32.2 SOW End Date :

<Date work should be completed.>   

2.3 Renewal

<Describe the conditions under which this SOW may renew here and the terms of such renewal, if applicable.>

 

Section 33.

BASIS FOR CHARGES

33.1 Engagement Type

Managed Services Fixed Price  (MS Fixed)    

Managed Services Volume (MS Volume)      

Managed Services Support (MS Support)    

Managed Services Agile (FC Agile)              

Time and Material (T&M)         

Strategic Programs T&M

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Infrastructure Agile Pod T&M

 

33.2 Service Type

Business Process Outsourcing (BPO) Services  

Client Service Knowledge Process Outsourcing ( CS-KPO ) Services

Finance Operations

GMO Analytics Services

HRO Payroll

Information Technology (IT) Services

Infrastructure Services             

STAT OPS Services

 

Section 34.

Scope

34.1 General

TCS shall provide the Services described in this Section 4.  Except as expressly provided in any Attachments to this SOW, the Services provided shall be performed in accordance with the requirements provided in the Agreement and Schedule A.

34.2 Job Detail

<Describe the Services to be performed by TCS, including, as applicable, those specific items addressed below.  If appropriate, a separate attachment can be used to describe the job and the responsibilities of the Parties, but this attachment should cover the topic headings described in this Section>

 

a)

Job Description .

(i) Business Objectives:  

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<Detail the goals of the job for which Nielsen is requesting the Resources from TCS.>

(ii) Background Information:  

<Provide any background information which will be useful in understanding the work the Resources will be performing, if applicable.>  

 

b)

Scope of Effort .

(iii) Job Requirements:  

<Detail what the Resources will be expected to produce/perform.>

(iv) Implementation Strategy:  

<Detail the methods which will be used to complete the work the Resources will produce/perform, as applicable and known.>

34.3 TRANSITION

<In this section, clearly articulate the transition timelines, the plan, acceptance & sign off criteria for the 3 scenarios listed in Section 4,1(b) of Agreement.  Any exceptions to the above scenarios if applicable, may also be listed, discussed and agreed with Nielsen as part of the SOW>

 

 

Section 35.

Service Levels

<Define Service levels, Service Level Measurement and Service Level Change Management Process, as applicable>

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<The following table shall be used to specify the Service Levels to be measured, Grace Period, Thresholds and Credit Percentage Points for the Engagement Model. Fill in table, if applicable, based on Engagement Model.>

Delivery Unit

**

Service

Service Level

Metric

Critical?

(Yes or No)

Grace Period

Expected Threshold

Exceed Threshold

Credit

**

Comments

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

35.1 Critical Service Levels

<Define Critical Service levels, SLA outcome and operating mechanics of the SLAs, as applicable>

 

 

35.2 Service Credit / Earn Back Computation

<Provide details on how to calculate service credit and earn back, if applicable>

 

 

35.3 Milestones.  

< Designate what Milestones must be met in performing the Services, including specifying the method of determining such Milestones, if applicable .>

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Section 36.

Nielsen responsibilities

Nielsen shall be responsible for the following.   

<Fill out whichever sections are applicable.>

36.1 Nielsen Facilities and Locations

Services shall be performed at the following Nielsen facilities and/or locations:

Facility/Location

Number of TCS Resources Assigned

Work Description

Special Requirements

(access restrictions, etc.)

 

 

 

 

 

 

 

 

 

 

 

 

 

36.2 Nielsen Hardware

Nielsen shall provide the following hardware to be used in performing the Services:  

Facility/Location

Hardware Description

Comments

 

 

 

 

 

 

 

 

 

 

36.3 Nielsen Software and Nielsen Third Party Software

Nielsen shall provide the following software to be used in performing the Services:

Nielsen Software

(Software owned by Nielsen but used/accessed by TCS in providing the Services.)

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Software

Platform

Special Provisions

(TCS use restrictions, required non-disclosure agreements, etc.)

 

 

 

 

 

 

 

 

 

 

Nielsen Third Party Software

(Software licensed by Nielsen from third Parties but used/accessed by TCS in providing the Services.)

Software

Platform

Special Provisions

(TCS access restrictions, required non-disclosure agreements, etc.)

 

 

 

 

 

 

 

 

 

 

36.4 Additional Responsibilities

In addition to the Nielsen responsibilities provided in the Agreement, Nielsen shall be responsible for the following:  

<Detail what other areas Nielsen shall be responsible for and any associated deadline, if applicable.>

Nielsen Responsibility

Deadline

(If applicable)

 

 

 

 

 

 

 

Section 37.

TCS responsibilities

TCS shall be responsible for the following.

<Fill out whichever sections are applicable to the job.>

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37.1 TCS Global Delivery Centers and Other Service Locations

Services shall be performed at the following Global Delivery Centers and/or Other Service Locations:

GDS / OSL

Number of TCS Resources Assigned

Work Description

 

 

 

 

 

 

 

 

 

 

37.2 TCS Hardware

TCS shall provide the following hardware to be used in performing the Services:  

Facility/Location

Hardware Description

Comments

 

 

 

 

 

 

 

 

 

 

 

37.3 Other Items

<TCS must list any software, documentation, item, form, process, methodology or the like TCS proposes to use to deliver the Services that Nielsen will not obtain a license to pursuant to Section 14.6 of the Agreement in the table below. For any additions to this table, Schedule K of the Agreement shall be updated as appropriate. The Nielsen Project Manager must approve the use of the same by signing below. IF NIELSEN DOES NOT APPROVE THE POST-TERM LICENSE FEE, OR IF ITEMS ARE USED WHICH ARE NOT LISTED HERE, NIELSEN SHALL BE GRANTED A LICENSE TO USE SUCH ITEMS AT NO CHARGE. >

Other Items

Item

Function / Description

Alternatives

Post-Term License Fee

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Other Items

 

 

 

 

 

 

 

 

 

 

 

 

 

Acknowledgement by Nielsen Project Manager:_______________________________

NOTE:  If TCS uses such item(s) without the signature of the Nielsen Project Manager above, TCS will be deemed to have given Nielsen a perpetual, royalty-free worldwide right to use such item.

Section 38.

TCS Staffing

<< This section describe the staffing model based on engagement type , For example FCA model will specify the Scrum Units and Offshore leverage, For T&M model will specify the resource count and offshore leverage, MS Support  will specify the Application Support function Points  >>

38.1 Number of TCS Resources Assigned to SOW

<Indicate number of TCS Resources assigned to the SOW.>

38.2 Off-Shore Leverage

In performing the Services, specify the offshore leverage as mentioned in Exhibit C1 of Schedule C

 

Section 39.

Charges

39.1 Total Charges

 

a)

Charge Details:   Fees for Services based on Service Charges shall be as provided in Section 19.2 of the Agreement and Schedule C (Charges).  

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(i) Monthly Service Charge:

< This section provides the Monthly changes excluding applicable taxes

>

$__________________

 

 

(ii) Estimated Total Charges Due Under SOW:  

< This section provides the total charges to be billed under this SOW excluding applicable taxes >

$___________________

 

(x) Additional Fees:  <Specify, if any>.

(xi) Pass-Through Expenses: <Specify, if any>

(xii) Incidental Expenses:  <Specify, if any>

Incidental expenses are not included in the Total Charges above. Incidental expenses would be charged on actuals based on the approval of Nielsen N+2 manager.

Category

Not to Exceed

Travel, lodging, food expenses (other than the TCS deputing person at delivery center/onsite location)

As provided in Section 19.3 of the Agreement

 

Approval of Nielsen Project Manager: _____________________________

 

 

b)

Invoicing & Payment Term:  

This shall be as per terms agreed in the Agreement.

39.2 Local Country Billing and Exchange rate

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<<This section will cover the currency billing requirements and other terms like exchange rate as per terms agreed in the Section 6 (a) of the Schedule C>>

39.3 Taxes

<<This section will cover the local taxes requirements>

 

Section 40.

Provisions varying from agreement

The following provisions shall either supersede or supplement, as indicated below, those provided in the Agreement.  These provisions shall not be valid unless signed by authorized representatives of the Nielsen and TCS departments indicated in the “Approvals” section below, as provided in Section 3.5(b) of the Agreement:

<Use the middle column to add new language which either supersedes or supplements language in the Agreement.  Indicate which Agreement provision is affected in the left hand column.  Indicate whether the Agreement provision is superseded or supplemented by the new provision in the right hand column.>

Agreement Section # and Title or Description

New Provision

Supersedes or Supplements Agreement Provision

 

 

 

 

 

 

 

 

 

 

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Approvals:

NIELSEN LEGAL

TCS LEGAL

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

NIELSEN GLOBAL TECHNOLOGY & OPERATIONS

TCS FINANCE

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

 

 


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In Witness Whereof, the Parties have each caused this Statement of Work to be signed and delivered by its duly authorized representative as of _____________________, 20__.  

 

<Insert legal name of contracting Nielsen entity>

<Insert legal name of contracting Tata entity>

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

 


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APPENDIX A: CHARGE SCHEDULE

 

 

 

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EXHIBIT A-9

 

PROJECT CHANGE REQUEST FORM

 

NIELSEN PROJECT CHANGE REQUEST

 

PROJECT DETAILS

Project Name

 

Product/Build Version

 

Requested By

 

Date of Request

 

Project Name

 

Change Control No.

 

Module Name

 

Priority (H/M/L)

 

Program Manager

Program PM

 

Design Project Leader

 

SUMMARY DESCRIPTION / CLASSIFICATION OF PROPOSED CHANGE

 

Reason

  Change In Business Requirements     New Feature

  Change in System Specifications     Requirement missing from Baseline

  Oversight     Question

  Environment Problem     Discrepancy

  Dependency on External Systems     Database Change

  Change in Nielsen Standards     Other

 

Detailed Description of Proposed Change

 

 

Proposed by
(name / signature)

 

Date

 

 

CHANGE IMPACT ANALYSIS

 

Description of the impact (Attach annexure if required)

 

 

Programs / Documents Affected (attach List if necessary)

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  Project Requirements     Technology Architecture / Design

  Functional Design     User Interface

  Database Scripts     Documentation

  Others

 

 

ESTIMATES (Hours)

 

Design

 

Development

 

Quality

 

Others

 

Estimates made by
(name / signature)

 

Date

 

Verified by
(name / signature)

 

Date

 

DECISION ON CHANGE

 

Approved

Enhancement

Will be Considered in Next Iteration

Abandoned

 

Description of Change Actions Performed

 

 

 

Change Request Closed by
(name / signature)

 

Date

 

 

 

 

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EXHIBIT A-10

 

form of transition plan

 

NOTE:  The form on the following pages is intended for illustrative purposes only, and contains information typically contained in a Transition Plan for services similar to the Services to be provided under the Agreement.  The Parties may use any Transition Plan which Nielsen approves.  

 

 

 

 

 

 

 

 

 

 

***Remainder of Page Intentionally Left Blank***

 


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SCHEDULE B

SERVICE LEVELS

 

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TABLE OF CONTENTS

 

 

Page

Section 1. GENERAL

1

Section 2. Reporting

2

Section 3. DEFINING, ADDING, MODIFYING, AND DELETING SERVICE LEVELS

2

3.1.

Methodology for Defining Service Levels

2

3.2.

Grace Period and Vesting of Critical Service Levels

3

3.3.

Additions of Critical Service Levels

4

3.4.

Deletions of Critical Service Levels

4

3.5.

Notice Requirements

4

Section 4. NO DEGRADATION OF SERVICE LEVELS DURING NEGOTIATION

4

Section 5. COOPERATION

4

Section 6. CONTINUOUS IMPROVEMENT – CRITICAL SERVICE LEVELS

5

Section 7. EXCLUSIONS

5

Section 8. SERVICE LEVEL CREDIT METHODOLOGY

5

8.1.

Service Level Credits

5

8.2.

Notification and Payment of Service Level Credits

6

8.3.

Changes to Criticality / Service Level Percentages

7

8.4.

Earnback Credits

7

8.5.

Service Level Credits and Earnbacks excluded from the MCA and ACA

7

 

 

 

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SCHEDULE B

SERVICE LEVELS

Section 11.

GENERAL

(a) As of the Services Commencement Date (or as otherwise specified in an SOW or this Schedule, or any attachments thereto), TCS will provide the Services in accordance with the Service Levels described in this Schedule, an SOW, and any attachments thereto.

(b) Each Service under the Agreement shall have an associated Service Level that shall be defined at the   **                        and, subject to Section 8.1(c), measured and enforced at  **                                                                                                                                                   











  

(c) Service Levels will be broken into two categories:  (1) Critical Service Levels (also known as “Tier One” Service Levels) to which Service Level Credits and Earnbacks (as applicable, and as defined below) may apply, and (2) all other Service Levels (also known as “Tier Two” Service Levels or “KPIs”), to which Service Level Credits and Earnbacks (as applicable, and as defined below) will not apply.

(d) Critical Service Levels.

(i) Nielsen may designate any Service Level as a Critical Service Level in consultation with TCS.  

(ii) Failure by TCS to meet a Critical Service Level will result in Nielsen being entitled to a Service Level Credit in accordance with Section 8 below.  

(iii) Except as provided in the following sentence, each Service Level Credit will be in addition to and not in replacement for Nielsen’s other remedies available under the Agreement, this Schedule, or any particular SOW.  If Nielsen elects to receive a Service Level Credit, such Service Level Credit shall be offset against other monetary damages that Nielsen may claim.

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(iv) Any aspect of a Service that is contingent upon third parties (who are not TCS subcontractors), or which is not fully attributable to TCS,   **    
**



  

(v) In order to achieve a fair, accurate and consistent measurement of TCS’ performance of the Services in SOWs that have Critical Service Levels, additional Critical Service Levels may be added or substituted by Nielsen as specified in this Schedule, in SOWs, in compliance with Section 1 (d) (i) and 3 of this Schedule B.  For example, such additions or substitutions may occur in conjunction with changes to the environment and the introduction of new Hardware or Software or means of Service delivery; provided, however, that where such Hardware or Software or such means of Service delivery is introduced by TCS and a replacement or upgrade of existing technology, there shall be a presumption of equivalent or improved performance.

Section 12.

Reporting

(a) Unless otherwise specified in an SOW, each Service Level shall be measured on a monthly basis (the “ Measurement Period ”).  TCS shall provide to Nielsen, as part of TCS’ monthly performance reports, a set of electronic reports to verify TCS’ performance and compliance with the Service Levels.

(b) In accordance with Section 5.7 of the Agreement, TCS shall provide detailed supporting information for each report to Nielsen in the format reasonably specified by Nielsen at a level of detail sufficient to verify compliance with the Service Levels.  Such supporting information shall be subject to audit by Nielsen.  TCS shall provide Nielsen with information and access to such tools and procedures upon request for purposes of verification.  The data and detailed supporting information shall be Nielsen’s Confidential Information, and shall be maintained by TCS such that Nielsen may access such information online and in real-time, where feasible, at any time during the Term.

(c) The Parties shall agree, at the Delivery Unit level, upon the systems of record for measuring each Critical Service Level.

(d) If TCS fails to properly monitor and measure its performance, or report on its performance for the Services, each relative to any Service Level, then TCS will be deemed to have committed a Service Level Default (and Critical Service Level Default, as applicable) with respect to each affected Service Level for the corresponding Measurement Period.  

Section 13.

DEFINING, ADDING, MODIFYING, AND DELETING SERVICE LEVELS

13.1 Methodology for Defining Service Levels

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(a) Prior to a particular Services Commencement Date, the Parties shall  **  
**                     define the metrics underlying the Service Levels for the particular Services at issue (each resulting Service Level shall be deemed an “
Expected Service Level ,” or, with respect to a Critical Service Level, an “ Expected Critical Service Level ”).   

(b) Where historical data regarding TCS’ course of performance involving a particular Service is available (“ Historical Data ”),  **                                                                

  

(c) Where no Historical Data is available for the Parties to reference in defining the metrics for a particular Expected Service Level (or Expected Critical Service Level, as applicable), or  **                                                                                                                             

  

13.2 Grace Period and Vesting of Critical Service Levels

(a) Subject to any Transition period, if applicable (wherein such Transition period will be mutually agreed upon by the Parties in the applicable SOW), upon each Services Commencement Date, TCS shall have a period of no more than    **               to achieve the Expected Critical Service Level (the “ Grace Period ”), except as otherwise provided in Sections 3.2(d) and 3.2(e) or the relevant SOW.  During such Grace Period, neither Service Level Credits nor Earnbacks, each as described in Section 8, shall apply to any Critical Service Level, however all other rights and obligations of the Parties pursuant to the Agreement, this Schedule, and an SOW shall continue to apply with respect to Critical Service Levels during the Grace Period

(b) **


                                                                                            Upon TCS’ written confirmation that the particular Expected Critical Service Level is deemed achievable, such Service Level will become subject to Service Level Credits and Earnbacks, each described in Section 8, as applicable, upon the conclusion of the Grace Period (at such time, the Expected Critical Service Level shall be deemed “
Vested ”).  Notwithstanding the preceding two sentences or any provision of this Schedule B to the contrary, in all instances in which TCS has:  (1) met the Expected Critical Service Level during at least   **                or more of the Grace Period      **                               

  **                                the particular Expected Critical Service Level shall automatically become Vested immediately upon conclusion of the Grace Period and TCS may not withhold its consent.

(c) In circumstances in which a Critical Service Level does not become Vested in accordance with Section 3.2(b), in addition to any other rights that the Parties may have pursuant to the Agreement, this Schedule, or an SOW, the Parties shall have no more than   **             
 **                                                       to define an achievable Expected Critical Service Level for that Service (the “
Grace Period Extension ”).  During the Grace Period Extension, neither Service Level Credits nor Earnbacks, each as described in Section 8, as applicable, shall apply with

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respect to the Critical Service Level that is subject to review during such Grace Period Extension.  If the Parties are able to   **        define an acceptable Expected Critical Service Level for the particular Critical Service Level under review, then that Expected Critical Service Level shall be deemed Vested upon conclusion of the Grace Period Extension.  If the Parties are not able to   **         
agree upon an acceptable Expected Critical Service Level during the Grace Period Extension, the Parties may avail themselves of any other available rights and/or dispute resolution mechanisms arising under or contemplated by the Agreement, this Schedule, or an SOW.

(d) If the Parties elect to rely upon Historical Data in defining a particular Critical Service Level, and subject to any Transition requirements (as mutually agreed upon by the Parties as provided in Section 3.2(a)), the Grace Period shall be    **                                             

(e) **


  

13.3 Additions of Critical Service Levels

Nielsen may add Critical Service Levels by providing written notice in accordance with Section 3.5 of the Agreement and Sections 1(d)(i) and 3.2 of this Schedule.  

13.4 Deletions of Critical Service Levels

Nielsen may delete Critical Service Levels by sending written to TCS in accordance with Section 3.5 of this Schedule.  

13.5 Notice Requirements

Nielsen will send written to TCS at least    **               prior to the date that subsequent additions, modifications, or deletions to the initially defined Critical Service Levels are to become effective, provided that Nielsen may send only **      such     **                                                 
   **                      during    **

Section 14.

NO DEGRADATION OF CRITICAL SERVICE LEVELS DURING NEGOTIATION

For the avoidance of doubt, there shall be no degradation of Critical Service Levels   **
  **                                                                  during the period of time before which Critical Service Levels become Vested.  

Section 15.

COOPERATION

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The achievement of the Service Levels by TCS may require the coordinated, collaborative effort of TCS with third parties.  TCS will provide a single point of contact for the prompt resolution of any failure on the part of TCS to meet a Service Level other than due to exceptional circumstances described in Section 8.7 of the Agreement (“ Service Level Defaults ”) and all failures to provide high quality Services to Nielsen, regardless of whether the reason for such Service Level Defaults, or failure to provide high quality Services to Nielsen, was caused by TCS.  

Section 16.

CONTINUOUS IMPROVEMENT – CRITICAL SERVICE LEVELS

The Parties agree to the concept of continuous improvement and that the Critical Service Levels should be modified during this Agreement to reflect this concept.  To accomplish this, Critical Service Levels will be modified    **                                     to reflect continuous improvement       **                                                     following the commencement of obligations date specific to each Critical Service Level.      **                                                                            

Section 17.

EXCLUSIONS

TCS shall be relieved of failures to comply with Critical Service Levels to the extent and only to the extent that such failure is due to the breaches of Section 8.7 of the Agreement.

Section 18.

SERVICE LEVEL CREDIT METHODOLOGY

18.1 Service Level Credits

(a) TCS recognizes that its failure to meet a Critical Service Level may have a material adverse impact on the business and operations of Nielsen and that the damage from TCS’ failure to meet a Critical Service Level is not susceptible of precise determination.  Each Service Level Default during any Measurement Period with respect to a Critical Service Level will be deemed a “ Critical Service Level Default .”  For each Critical Service Level Default, in addition to any non-monetary remedies available to Nielsen under the Agreement, at law or in equity, Nielsen may elect to recover as liquidated damages for such default a corresponding credit (“ Service Level Credit ”) calculated in accordance with this Section 8.1, which, if recovered, will be its sole and exclusive monetary remedy for such Critical Service Level Default.  Without limiting the generality of the foregoing, this Section 8.1 will not limit Nielsen’s rights with respect to the events upon which Nielsen may rely as a basis for Nielsen’s termination of the Agreement or any Services for cause, which are in addition to, and not in substitution for, such provision.

(b) Subject to Section 8.1(c), the Service Level Credit for a Critical Service Level Default will be computed using the following formula:

**

 

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(i) The “Credit Percentage” for a Critical Service Level will mean the corresponding percentage of the Amount at Risk assigned to such Critical Service Level     **                                    by Nielsen.  Nielsen may allocate **    

**                for the purpose of calculating Service Level Credits; provided, however, the total Service Level Credits payable in any    **                will not exceed the Amount at Risk for the corresponding   *            *.        ***                 



(ii) The Amount at Risk shall be computed as follows:

(A) **


  

(B) **



  

(c) **



  

18.2 Notification and Payment of Service Level Credits

(a) TCS will identify each Critical Service Level Default occurring in a month in the monthly report, as required by Section 2, issued during the following month.  

(b) For each Service Level Credit that Nielsen elects to receive pursuant to this Schedule B, TCS will provide such Service Level Credit to Nielsen on the invoice for the calendar month immediately following the end of the Measurement Period in which such Service Level Credit is incurred.  If there will be no further invoices, TCS will pay the amount of the Service Level Credit to Nielsen within thirty (30) calendar days after the date of the last invoice.  

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18.3 Changes to Criticality / Service Level Percentages

Nielsen will have the right, upon     **                     written notice to TCS, to request from time to time to change, in Nielsen’s sole discretion, for any Critical Service Level, the applicable Credit Percentage for a Critical Service Level,   **                                                                        

18.4 Earnback Credits

(a) TCS shall earn back a Service Level Credit for a given Critical Service Level Default when TCS’ Service Level performance meets or exceeds the designated “ Exceed Threshold ” (as specified for    **                                      )

  **                                     immediately following the Measurement Period in which the Critical Service Level Default occurred (“ Earnback ”).  

(b) Whenever TCS is entitled to an Earnback, TCS shall include such Earnback as a Charge to Nielsen (indicated as an Earnback) on the next invoice after the invoice that contains Charges for the Measurement Period giving rise to such Earnback and include such information in TCS’ monthly performance reports as described in Section 2 of this Schedule.

(c) In no event may TCS earn back a Service Level Credit related to a Critical Service Level Default when Nielsen has incurred a client penalty related to or arising from the Critical Service Level Default.  Nielsen shall provide prompt written notice to TCS upon Nielsen incurring any such client penalty.  For the avoidance of doubt, TCS shall not directly assume payment for Nielsen’s client penalties.  

18.5 Service Level Credits and Earnbacks excluded from the MCA and ACA

Except as otherwise provided in the Agreement or Schedule C, Service Level Credits and Earnbacks shall be excluded for purposes of calculating the MCA and ACA as set forth in Schedule C.

Section 19.

NOTICES

Notwithstanding Section 34.2 of the Agreement or any provision of this Schedule B to the contrary, any notices required by this Schedule B may be provided by either Party by e-mail.

 

 

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Schedule B-1

Definition of Watch-Ops

The following is the list of processes under Watch Ops

**


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**

 

 

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SCHEDULE C

CHARGES
(as of the SARA Effective Date)

1. MINIMUM & ANNUAL COMMITMENT AMOUNTS

1.1 Establishing MCA and ACA.

(a) Nielsen agrees that during the Initial Term Nielsen and its Affiliates will purchase Services from TCS in an aggregate amount not less than the Minimum Commitment Amount provided in Section 1.1(b) of this Schedule C.  Additionally, for each Calendar Year of the Initial Term, Nielsen agrees that it and its Affiliates will purchase Services from TCS in an aggregate amount not less than the Annual Commitment Amount for such year provided in Section 1.1(c) of this Schedule C.  All Services shall count against both the Minimum Commitment Amount and the Annual Commitment Amount.  There will be no Minimum Commitment Amount or Annual Commitment Amount after the Initial Term, including during any Extension Term(s) or Renewal Periods.

(b) The “ Minimum Commitment Amount ” (also known as the “ MCA ”) shall be   **                                           Million Dollars ($  **                   ).  If Nielsen has provided the notice required by Section 2.2(a) of the Agreement but if for whatever reason the Parties do not agree prior to the end of the Initial Term on a Renewal Term in accordance with Section 2.2(a) of the Agreement, the MCA will be reduced by   **

(c) The “ Annual Commitment Amount ” (also known as the “ ACA ”) shall be Three Hundred Twenty Million Dollars ($320,000,000) per year (the “ Part I ACA ”) for 2017, 2018, 2019, and 2020.  For 2021, 2022, 2023, and 2024, the ACA shall be One Hundred Eighty Six Million Dollars ($186,000,000) per year (the “ Part II ACA ”).  For 2025 the ACA shall be One Hundred Thirty Nine Million Five Hundred Thousand Dollars ($139,500,000) per year (the “ Part III ACA ”).  Notwithstanding the foregoing, the ACA shall be eliminated at such point, if any, that the MCA has been fully satisfied.  No ACA shall apply in the Calendar Year in which the MCA is fully satisfied.

(d) Although Nielsen’s obligations shall not actually be satisfied until Nielsen pays the relevant Charges, the MCA and the ACA provided shall be calculated on the basis of amounts invoiced or accrued by TCS, even if billing or payment for such Services falls into the next Calendar Year.  By way of example, Services delivered by TCS to Nielsen in December of a given year shall count against that year’s ACA even though they will not be billed or paid until the following year.

1.2 Charges Which Count Against the Minimum Commitment Amount and Annual Commitment Amount.

The following amounts shall count toward Nielsen’s fulfillment of the MCA and the ACA:

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(a) **

(b) **


(c) **

(d) **


(e) **


(f) **

(g) **

(h) **

1.3 Exclusions from MCA and ACA.

The following payments made by Nielsen shall not count toward fulfillment of the MCA or the ACA:

(a) **


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(b) **

(c) **

(d) **

(e) **


(f) **

1.4 Reductions to Minimum Commitment Amount and Annual Commitment Amount.

The MCA and the ACA shall each be reduced if (each of the following conditions to be applied separately, recognizing more than one condition may be applicable to the same event, however the same dollar impact shall only be counted once):

(a) **   

(b) **

(c) **

(d) **

(e) **

(f) **

(g) **

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(h) **


(i) **












(j) **









1.5 Process to Determine Reductions to the Minimum Commitment Amount and the Annual Commitment Amount.

If Nielsen believes a circumstance described in Section 1.4 has occurred, the process provided in this Section 1.5 shall be used to determine how much the Minimum Commitment Amount and the Annual Commitment Amount shall be reduced.  Any such reduction which takes effect prior to the end of 2020 shall be subject to Section 1.6(b) in 2021 and any such reduction which takes effect prior to the end of 2024 shall be subject to Section 1.6(c) in 2025.  The process is as follows:

(a) The parties will form a review committee (the “ Review Committee ”) comprised of an equal number of representatives of the Parties;

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(b) If the issue is the circumstance provided in Section 1.4(a) or 1.4(b), Nielsen will provide written information on the requirements for the assignment covered by the respective SOW to the Review Committee, TCS may demonstrate whether TCS’ failure was excused pursuant to Section 8.7 of the Agreement and will provide written information on why TCS failed to negotiate or agree to such SOW or comply with requirements contained in such SOW;

(c) The Review Committee shall adjust the ACA and the MCA based on the annual impact in the case of the ACA and the remainder of the Initial Term in the case of the MCA of the Services which Nielsen would have been expected to purchase from TCS had the event not happened.    **



(d) If the Review Committee cannot resolve the dispute within   **               , the dispute will be jointly escalated to a direct discussion between senior executives of the Parties; and

(e) If such senior executives of the Parties are unable to resolve the dispute to the mutual satisfaction of such senior executives, then the ultimate decision as to whether the MCA and/or the ACA shall be reduced and, if so, the amount by which the MCA and/or the ACA shall be reduced, shall be made in good faith by the Nielsen Global CTO or Global Head of Operations or their respective nominees.  Such determination by Nielsen shall be final and binding upon the Parties and shall not be subject to further dispute resolution; except that if (and only if) the reduction was due to Section 1.4(a) or (b) TCS may challenge such determination in accordance with the dispute resolution process provided in Section 27.3 of the Agreement, provided that it does so within   **                      of notice of such decision.  If either of the Nielsen Global CTO or Global Head of Operations positions ceases to exist, then the CEO of Nielsen shall designate a successor for such role.

(f) **

1.6 Normalization of MCA and ACA Reductions.

(a) If the MCA and/or the ACA has been reduced as a result of a circumstance described in Section 1.4(h) or 1.4(i),   **                                                                                         





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(b) If prior to   **                       the ACA has been reduced as a result of a circumstance described in Section 1.4(g), (h), or (i), then   **                                     the Part II ACA shall not be reduced as a result thereof unless, and then only to the extent, the aggregate amount of such reductions is   **                                                                                                       
**                .

(c) If   **                                    the ACA has been reduced as a result of a circumstance described in Section 1.4(g), (h), or (i), then   **             the Part III ACA shall not be reduced as a result thereof unless, and then only to the extent, the aggregate amount of such reductions is in excess of   **

(d) **




  

1.7 Payment of Shortfalls of the MCA and ACA.

(a) If at the end of any year of the Initial Term    **              (other than a year in which this Agreement has terminated, which is covered by Section 1.7(b)) there is an ACA Shortfall, then Nielsen shall pay to TCS                                                                                            
  Such payment shall be due   **                             following receipt of TCS’ invoice therefore, but not earlier than   **                                                                                                                       .  The amount paid toward the ACA Shortfall shall be credited against the MCA.

(b) If at the end of    **                                                        there is an MCA Shortfall or an ACA Shortfall (or there is a termination of the Agreement pursuant to Sections 28.1 or 28.5(b)) TCS shall invoice Nielsen in one consolidated invoice for:

(i) the Unpaid Invoices Balance;

(ii) the Unbilled Services Balance; and

(iii) **
   **                    ,

(the sum of such amounts, the “ End of Term Close Out Amount ”).  

Such consolidated invoice shall replace and supersede all other outstanding invoices.  Payment of the End of Term Close Out Amount shall be due   **                              following receipt of TCS’ invoice therefore; which shall constitute full and complete satisfaction of all Nielsen

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payment obligations to TCS with respect to Charges for Services, ACA and MCA.  Nielsen may reduce the amount paid toward the End of Term Close Out Amount for any payments for invoices included in the Unpaid Invoice Balance (x) which were paid after calculation of the Unpaid Invoices Balance or (y) which were paid prior to calculation of the Unpaid Invoices Balance and were not properly credited to Nielsen’s account by TCS in such calculation.

(c) For the purposes of this Section, the following definitions apply:

(i) ACA Shortfall ” for any year means the ACA less the aggregate amount counted toward fulfillment of the ACA for such year (including any Unpaid Invoices Balance for Services performed in such year and any Unbilled Services Balance for services performed in such year) (but in no event less than zero);

(ii) MCA Shortfall ” means the MCA less the aggregate amount counted toward fulfillment of the MCA (including any Unpaid Invoices Balance, any Unbilled Services Balance) (but in no event less than zero);

(iii) Unpaid Invoices Balance ” is equal to the sum of all invoices issued by TCS to Nielsen under this Agreement (including Pass-Through Expenses) and outstanding as of the effective date of termination of this Agreement; and

(iv) Unbilled Services Balance ” is equal to the charges for Services delivered by TCS to Nielsen under this Agreement on or before the effective date of termination of this Agreement but not invoiced as of such date.

1.8 MCA and ACA Reports .  In accordance with Section 5.7 of the Agreement, within   **         of the end of   **                                  until the MCA has been fully satisfied TCS shall provide Nielsen with a detailed reconciliation of the amount remaining in the MCA and the ACA, showing the amount remaining from the prior calculation and all events occurring during the quarter reported upon (or which should have been reflected in prior statements), which have reduced the MCA and the ACA and the amount of each such reduction, including all adjustments pursuant to Section 1 of Schedule C.

1.9 Treatment of MCA and ACA In Case of Certain Terminations of the Agreement Pursuant to Section 28.

If Nielsen terminates the Agreement pursuant to Sections 28.2 or 28.3 of the Agreement, then Nielsen shall be relieved of any obligation with respect to any remaining portion of the MCA and the ACA.

2.

CHARGES FOR SERVICES

2.1 Rates

The rates (the “ Rates ”) provided in Table C-2A apply for all Services performed by TCS under this Agreement, except for Fixed Fee SOWs, Managed Services, and Projects (i.e., all Services will be billed at the applicable Rates) and are firm and fixed during the Term and

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Extension Period.  There will be no charge for overtime.  Section 6 provides the basis for determining and converting currency.

2.2 Delivery Model Pricing

Schedule C-2B describes the pricing by Engagement Model.

2.3 Transition Charges

There will be a mutually agreed upon Transition/Transformation plan. See Schedule C Exhibit C-2C.  TCS has shared a list of associates with Nielsen and will execute the plan based on this list. **                                                                                                                                        
                                                                                                                                                           .  TCS may not reduce or reallocate the resources applicable to any portion of the Services until the Nielsen business unit owner (a direct report to Global CTO or the Global Head of Operations) has agreed that Transition/Transformation for that aspect of the Services is satisfactory, not to be unreasonably withheld.  

3. CHARGES GENERALLY

3.1 COLA

     **






3.2 Managed Services

An SOW may provide that all or a portion of the Services under such SOW is to be performed on a Managed Services basis using Billing Units, where the Charges are based on inputs (such as the number of servers) or outputs (such as the number of pages printed) rather than the amount of Resources used.  In such case the Managed Services Charges provided therein shall apply and not the Rates herein.

3.3 Billing Units Subsume All of TCS’ Expenses

If a portion of the Service (other than a portion provided on a T&M basis) is not measured by a specific Billing Unit, the cost to TCS of providing that portion of the Service is subsumed in the charging methodology hereunder and there shall be no separate charge for variations in volumes of portions of the Services not measured by a Billing Unit.

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3.4 New Services

(a) A “ New Service ” is work which is in addition to and materially different from the then existing in-scope Services (including Services that are optional, but for which a price is provided in this Agreement).  A New Service may require a new Engagement Model.  In determining whether particular work is a New Service, the following work is included within the definition of in-scope Services (and therefore are not New Services):

(i) Evolution, supplements, modifications, enhancements, and replacements of the Services to improve the quality, efficiency and effectiveness of the Services to keep pace with technological advancements.

(ii) If the performance of the additional work requested by Nielsen would be reflected in a change in the volume of chargeable resource usage, and the net change in the resources and expenses required to perform the additional work would not be disproportionately different from the corresponding change in the volume or composition of such chargeable resource usage from performing such additional functions, then such additional work shall be considered in-scope Services and the charge, if any, for such additional work shall be determined pursuant to the Rates.

(b) Charges for New Services

If Nielsen requests TCS to perform work that is not then in-scope Services and TCS has notified Nielsen that TCS considers such work to be a New Service (which notice may be given by email in accordance with the Governance Process) (provided that if TCS has failed to notify Nielsen that TCS considers a particular work to be a New Service and begins providing such work as a Service, if Nielsen’s demand for the work later increases TCS may at any time notify Nielsen that TCS considers the work to be a New Service and the foregoing shall apply prospectively from the date of TCS’ notice), the following shall apply:

(i) Promptly after receiving Nielsen’s request for New Services, TCS will provide Nielsen a written proposal and price quote for such New Services containing at least the following information (unless TCS determines (and notifies Nielsen) that the New Services are wholly unrelated to the scope of this Agreement and that TCS is incapable of delivering the New Services):

(1) A brief description of the services to be provided;

(2) If relevant, a projection of the net increases and decreases in Nielsen’s Billing Unit utilization, if any, that will be attributable to such New Services;

(3) A description of the new or modified resources and expenses not reflected in clause (2) above that would be required for TCS to provide the New Services;

(4) A description of the resources, if any, that would no longer be required to be provided by TCS if it provided the New Services;

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(5) A brief description of the ramifications and impacts of such New Services on the existing Services (including the Service Levels); and

(6) Where the nature of the proposed Services are such that TCS, as the incumbent for the other Services has a competitive advantage over other potential suppliers, the charges proposed by TCS shall be no greater than TCS’ charges to any other similar TCS customer for similar services.

(ii) TCS’ price quote for the New Services

(1) Charges for New Services shall be determined pursuant to this Section 3.4 and shall be provided on a most favored customer basis.

(2) At Nielsen’s request, TCS’ price quote shall be at a reasonable level of detail such that Nielsen can properly evaluate and understand the components of TCS’ offer.  For example, if the New Services involves the provision of Equipment, Software, and personnel resources, and the charges for each category can be reasonably identified and separated (for analysis purposes), TCS will provide a proposed line item charge for each category.  In addition, TCS will break out its proposed charges for any Third Party Equipment, Software or services, if applicable to the New Service.  

(3) TCS’ price quote shall be based upon the required proportional increase in personnel, systems and other resources applicable to the New Services relative to the then-existing TCS Charges and shall take into account any resources and expenses of TCS for then-existing Services that would no longer be required once TCS begins performing the New Services.

(c) Nielsen may elect to have TCS perform the work as a New Service in accordance with the proposal by TCS described in Section 3.4(b)(i).  If Nielsen so elects, the parties shall execute an SOW documenting the New Services and the Charges for them.   

(d) Subject to Section 3.4(e), TCS shall not begin performing any New Services until Nielsen has accepted TCS’ proposed SOW.

(e) If the parties cannot agree upon whether work requested by Nielsen is a part of the then-existing Services or would be a New Service or what the appropriate charge for the New Service should be, TCS shall nevertheless begin to perform the disputed work if Nielsen so requests.  In this event, Nielsen shall pay TCS **        percent (**%) of the Charges proposed by TCS until the matter is resolved in accordance with the dispute resolution procedures provided in Section 27.3 of the Agreement; provided that TCS shall not be required to perform pursuant to this provision for more than      **                  for any particular New Service.

3.5 TCS Software

(a) If TCS (or its Affiliate acting in conjunction with TCS) desires to license to Nielsen computer software that (i) is part of TCS’ (or such Affiliate’s) commercial offerings, (ii) has not previously been used by TCS to provide the Services to Nielsen, and (iii) is not then licensed to Nielsen (e.g., a renewal or expansion is being considered, licenses that have lapsed

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for more than an insubstantial period of time shall not qualify) (or at the time it was first licensed to Nielsen it was deemed TCS Commercially Available Software), TCS (or such Affiliate) may suggest to Nielsen that such computer software be licensed to Nielsen provided that (x) TCS assist Nielsen in completing a formal software selection process to identify and evaluate competitive offerings provided by unaffiliated third parties, (y) Nielsen concludes that such software selection process establishes that there is at least one bona fide competitive alternatives available to meet Nielsen’s requirements, and (z) if Nielsen selects the TCS software and executes a license agreement therefor before TCS has introduced such software into Nielsen’s environment, then such TCS software shall be deemed “ TCS Commercially Available Software ”.

(b) All software of TCS and its Affiliates that is not TCS Commercially Available Software shall be deemed “ TCS Non-Commercially Available Software ”.

4. NIELSEN OBLIGATION TO PROVIDE REPLACEMENT SERVICES WHERE TCS HAS MADE AGREED UPON INVESTMENTS; GAIN SHARE

4.1 Nielsen Obligation To Provide Replacement Services Where TCS Has Made Agreed Upon Investments

(a) The Parties shall collaboratively establish a list of areas (“ Investment Areas ”) where TCS will make investments that will improve the efficiency of the methods of delivery of the Services to Nielsen’s Operations group in order to support the charges that will apply hereunder from those previously provided between the Parties, other than those where Nielsen desires to make the investment directly.  Where Nielsen makes the investment directly, as between Nielsen and TCS, Nielsen shall be the sole beneficiary of such investment.  The first such list was agreed upon    **                      and the second list shall be agreed upon by    **            
**     .  As part of such process Nielsen may inform TCS of areas where it recommends that TCS not make investments due to anticipated changes in Nielsen’s priorities.

(b) With regard to each Investment Area, provided that TCS actually makes the investment described in the list, for   **               after the date of each Investment Areas list (but not beyond    **                 ) Nielsen may not reduce demand (measured by inputs) for the associated Services below   **                                                                                                           

                                                                                 without providing substitute demand for similar Services.

4.2 Gain Share

**

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5.

PASS-THROUGH EXPENSES

(a) Nielsen will reimburse TCS for all Pass-Through Expenses mutually agreed by the Parties, as provided in the Agreement.  Pass-Through Expenses must be reasonable, warranted and cost effective, and have been approved in advance by Nielsen’s Project Manager.  Pass-Through Expenses are to be billed to Nielsen at TCS’ cost (without mark up of any kind, including administrative fees, and net of all rebates and credits).

(b) TCS shall use Commercially Reasonable Efforts to minimize the amount of Pass-Through Expenses.  With respect to services or materials paid for on a Pass-Through Expense basis, Nielsen may:

(i) obtain such services or materials directly from one or more third parties;

(ii) designate the third party source for such services or materials;

(iii) designate the particular services or materials (e.g., equipment make and model) TCS shall obtain (although if TCS demonstrates to Nielsen that such designation will have an adverse impact on TCS’ ability to meet the Service Levels, such designation shall be subject to TCS’ approval);

(iv) designate the terms for obtaining such services or materials (e.g., purchase or lease and lump sum payment or payment over time);

(v) require TCS to identify and consider multiple sources for such services or materials or to conduct a competitive procurement; and

(vi) review and approve the applicable Pass-Through Expenses before entering into a contract for particular services or materials.

(c) The Parties may agree in an SOW that Nielsen’s payment to TCS of certain Pass-Through Expense associated with such SOW shall be subject to different payment terms than otherwise provided herein.

6.

LOCAL COUNTRY BILLING; EXCHANGE RATES

(a) Except as provided herein, the Charges shall be denominated and paid in the currencies specified in Schedule C-2A, and if no currency is specified therein then in United States Dollars.  If requested by Nielsen, TCS shall invoice Nielsen Affiliates outside of the United States for charges in the currency specified for local billing in the applicable SOW.  The exchange rates to be used to convert from the U.S. Dollar based charges in this Agreement to the relevant local currency shall be based on the average of the exchange rates shown in the Wall Street Journal for each Business Day in the December prior to the year in which the Services are to be provided (e.g., January’s bill for December’s services will use the prior year’s exchange rate but February’s bill for January’s services will use the new rates.  If the actual exchange rate of any applicable local currency varies more than twenty percent (20%) against the U.S. Dollar

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in the course of any Calendar Year, upon the request of either Party, the Parties shall reset the exchange rates for the remainder of such Calendar Year based on the average exchange rates for the calendar month prior to such readjustment date.  Such readjustment may occur only once per year.  An SOW may provide for different terms but in order for such SOW to be effective it must be approved by the Nielsen Global Relationship Manager and the TCS’ Global Relationship Manager, with such approval indicated on the SOW.

(b) For purposes of calculating credits against the MCA and the ACA for Charges that are billed in currencies other than United States Dollars, the parties shall use the same exchange rates as provided in Section 6(a) of this Schedule C.  

7.

CHARGES FOR TERMINATION-EXPIRATION SERVICES

Termination-Expiration Services provided during the Term (including the Extension Period) shall be invoiced at the Rates provided in Table C-2A.  If any such Services extend beyond the Term (including the Extension Period), the Charges shall be as mutually agreed, but shall not be increased beyond the Extension Period Rates by more than 10% per Calendar Year after the Extension Period.

8.

TRUE UP OF CHARGES FOR 2017

This Schedule C confirms, replaces and supersedes the letter agreements between the Parties dated as of March 17, 2017 and as of June 29, 2017.

9.

CLIENT SERVICE KPO ROTATIONAL ASSIGNMENTS

**

 

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Exhibit C-1
Offshore Leverage Commitments

**

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Exhibit C-2A

All amounts are in US Dollars unless otherwise noted.

Rate Card

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Exhibit C-2B

Engagement Models

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Exhibit C-2C
Transition Areas & Resource Movement

 

TCS proposes to have the following projects be transitioned immediately to Managed Services Model.

 

 

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SCHEDULE D

NIELSEN SATISFACTION SURVEYS

 

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SCHEDULE D

 

NIELSEN SATISFACTION SURVEYS

 

 

Section 20.

introduction

This Schedule identifies the customer satisfaction strategy that TCS will use to determine the level of the Users’ satisfaction with the Services and to help TCS identify performance areas that can be improved to achieve a “satisfied customer” status.  The targets for the Customer Satisfaction Surveys may include the internal Users of Nielsen designated by Nielsen and the Nielsen management team.  TCS shall not be required to include any external users of Nielsen services such as Nielsen Clients.

The customer satisfaction process will provide Nielsen management with an objective view of the Service Levels achieved by TCS and the processes being used to manage and provide Services to Nielsen.  This process enables the identification, documentation and reporting of processes that can be targeted for improvement of the provision of the services.  The overriding aim of the customer satisfaction process is to ensure consistent levels of quality Service across Nielsen’s entire User base.

Customer satisfaction may be measured in BPO and IT by using different surveys; however the overall approach to the survey development, approval and execution will be similar. Nielsen will have overall review and approval of the Customer Satisfaction Surveys, to include input and approval of the survey recipients, the survey methodology, and the survey questions.

Several different approaches may be used to gauge customer satisfaction. These approaches may include web-based and paper surveys, meetings with key personnel, and open forums. By using different techniques, personnel at different levels and across a variety of business areas will be surveyed. The frequency and breadth of the surveying will allow Nielsen and TCS to recognize and proactively improve service/satisfaction issues before they become major problems.

 

Section 21.

general requirements

TCS’ responsibilities include:

(a) Conducting two (2) types of Customer Satisfaction Surveys:

(i) Annual Customer Satisfaction Surveys; and

(ii) Project Customer Satisfaction Surveys.

(b) Measuring customer satisfaction in all surveys for the following general attributes:

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(i) Responsiveness;

(ii) Performance;

(iii) Service-related Knowledge; and

(iv) Overall Satisfaction.

(c) Measuring customer satisfaction for each unique Service provided.

(d) Measuring customer satisfaction with the value of the Services.

(e) Developing the materials and methodology for each survey.

(f) Submitting the materials and methodology to Nielsen for approval at least thirty (30) working days prior to the scheduled start date for each survey.

(g) Tracking survey response rates.

(h) Communicating with Users on a proactive basis to achieve or exceed the minimum response rate specified for each survey.

(i) Receiving completed surveys from Users and tabulating results from the surveys.

(j) Reporting the results to:

(i) The Nielsen Relationship Manager and the applicable Project Manager.

(ii) The User group that was asked to respond to the survey.

(iii) Other Users of the Services as directed by the Nielsen Global Relationship Manager or the applicable Project Manager.

(k) Using the survey results to propose for Nielsen review and approval measurable improvement programs for areas requiring attention.

 

Section 22.

annual AND PROJECT customer satisfaction surveys – BPO & IT

TCS will describe in appropriate detail how it will meet the annual and SOW Customer Satisfaction Survey requirements contained in this Schedule, including a proposed methodology, typical staff participating in each survey, and sample survey questions.

22.1 TCS Responsibilities

TCS’ responsibilities include:

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(a) Conducting an annual survey sent to all Users of the Services designated by Nielsen. The actual list of Users for each Service will be determined by Nielsen.

(b) Initiating the first Annual Customer Satisfaction Survey within seven (7) months after the Agreement Effective Date, or at a later time if approved by the Nielsen Global Relationship Manager.

(c) Conducting ongoing Annual Customer Satisfaction Surveys annually thereafter.

(d) Reporting the results of the annual and SOW surveys to the Nielsen Global Relationship Manager and relevant Project Managers within four (4) weeks after survey completion.

(e) Reporting the results to the survey respondents and Nielsen executives as requested by the Nielsen Global Relationship Manager.

(f) Developing and implementing action plans as warranted to improve delivery and Users’ perception of Services.

 

Section 23.

Survey Instrument

TCS will use the survey attached to this Schedule as Exhibit D-1 or similar surveys as agreed by Nielsen as the basis for conducting annual and Project point of service satisfaction measurements.   Customer satisfaction may be measured in BPO and IT by using different surveys; however the overall approach to the survey development, approval and execution will be similar.  Nielsen will have overall review and approval of the customer satisfaction surveys, to include input and approval of the survey recipients, the survey methodology, and the survey questions.

 

 

 

 

 

 

 

 

 

 

 

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Exhibit D-1

 

Form of Survey

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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SCHEDULE E

HUMAN RESOURCES

 

 

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SCHEDULE E

 

HUMAN RESOURCES

Section 41.

INTRODUCTION

41.1 The Parties contemplate that the treatment of human resources matters will differ from SOW to SOW.  This Schedule E describes the implications of the various options to be elected by the Parties in each SOW.  Each SOW shall indicate which provisions of this Schedule E are applicable to that SOW.  The form of SOW contained in Exhibit A-3 provides a sample format which can be inserted in other forms of SOW if appropriate.

41.2 This Schedule E provides the provision regarding the transfer and hiring of the In-Scope Employees by TCS.  Certain provisions provided in this Schedule E are applicable only to those In-Scope Employees to whom the Acquired Rights Directive does not apply (the “ Non-ARD In-Scope Employees ”), certain provisions are applicable only to those In-Scope Employees to whom the Acquired Rights Directive does apply (the “ ARD In-Scope Employees ”), and certain provisions are applicable to all In-Scope Employees.  Provisions specific to In-Scope Employees in a particular country shall be provided in the relevant SOW.  

Section 42.

DEFINITIONS.

(a) ARD In-Scope Employees ” means those In-Scope Employees to whom the ARD applies.

(b) Core Personnel ” means those TCS Personnel who are engaged wholly or in part in providing the Services on the date that notice to terminate the relevant SOW is given by either Party, or during the six (6) months prior to expiration of the Term, and who if not engaged wholly in providing the Services are, in Nielsen’s opinion, involved sufficiently in the provision of the Services or have detailed knowledge of the Services and Nielsen’s business.

(c) Employment Effective Date ” shall have the meaning provided in Section 3.2.

(d) In-Scope Employee means an employee of Nielsen or its Affiliates whose employment with Nielsen or Nielsen Affiliate(s) is displaced as result of the transaction contemplated by the relevant SOW (and, in the case of jurisdictions where ARD applies, any individual whose employment is subject to transfer to TCS pursuant to ARD).

(e) Key Transitioned Employee means a Transitioned Employee who is assigned to perform a role/function designated in the SOW as critical to TCS in providing the Services.

(f) Non-ARD In-Scope Employees ” means an In-Scope Employee to whom the ARD does not apply.

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(g) Non-ARD Transitioned Employee ” means a Non-ARD In-Scope Employee who becomes a TCS Personnel upon acceptance of the offer of employment from TCS made pursuant to Section 3.1 of this Schedule.

(h) Successor Supplier ” means a third party designated by Nielsen to provide any of the Services in lieu of TCS following the termination, expiration, or reduction in scope of the relevant SOW.

(i) Transitioned Employee ” means (i) an In-Scope Employee who upon acceptance of TCS’ offer of employment becomes an employee of TCS, its Affiliate, or Approved Subcontractor and (ii) an Unintended ARD Employee.

(j) Unintended ARD Employee ” has the meaning provided in Section 4.3.

Section 43.

NON-ARD IN-SCOPE EMPLOYEES

43.1 SOW Specific Provisions

Each SOW shall designate whether TCS is required to offer employment to Non-ARD In-Scope Employees and, if so, whether TCS’ obligation is as to specific indicated individuals or as to a specific number of individuals or some combination of the two.  If an SOW does not indicate whether TCS is required to hire In-Scope Employees then TCS shall not be obligated to offer employment to any In-Scope Employees.

43.2 Offers of Employment

At such time as the Parties provide in the relevant SOW, TCS will offer employment, in writing, to each Non-ARD In-Scope Employee, such employment to commence on the date specified in the offer letter subject to acceptance of the offer by the applicable Non-ARD In-Scope Employee (the “ Employment Effective Date ”).  If a Non-ARD In-Scope Employee is on leave that qualifies under the United States Family and Medical Leave Act (“ FMLA ”) or applicable state or local family and/or medical leave law, or any other applicable federal, state or local leave law, including military leave law, is on disability leave (short or long term), or is otherwise on a leave of absence approved by Nielsen (collectively, “ LOA Leave ”), on or before the date TCS makes employment offers to other eligible Non-ARD In-Scope Employees at such employee’s work location, such employee shall receive an employment offer from TCS at or about the same time as such other Non-ARD In-Scope Employees.  If a Non-ARD In-Scope Employee is on LOA Leave, or if a Non-ARD In-Scope Employee takes LOA Leave after TCS offers employment but before the Employment Effective Date, TCS shall honor the employment offer made to such Non-ARD In-Scope Employee provided that the Non-ARD In-Scope Employee returns to active service prior to the earlier of the end of the Term of this Agreement and the expiration of his or her LOA Leave.  A Non-ARD In-Scope Employee who is on LOA Leave who accepts an offer from TCS will remain a Nielsen employee until he or she becomes a TCS employee upon joining TCS employment at the end of his or her leave, at which time TCS will hire such Non-ARD In-Scope Employee.

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43.3 Comparable Positions

TCS’ offer shall be for a position that is comparable to the type of position held by the applicable Non-ARD In-Scope Employee prior to the date of the SOW (except that unless otherwise provided in the relevant SOW if in the twelve (12) months prior to the date of the SOW if Nielsen has made any changes in the individual’s terms and conditions of employment outside of the ordinary course TCS need only meet the terms and conditions prior to the non-ordinary course change).  Unless otherwise consented to by the Non-ARD In-Scope Employee TCS shall keep the Non-ARD In-Scope Employee in such comparable position for a period of at least twelve (12) months from the Employment Effective Date.  For purposes hereof, a “comparable position” shall mean a position (a) commensurate with the Non-ARD In-Scope Employee’s education, skill and relevant experience; (b) (unless otherwise provided in the SOW) with a work location of less than thirty five (35) miles from the Non-ARD In-Scope Employee’s then current work location; and (c) providing a level of compensation and benefits which, when taken as a whole, are at least as favorable as those enjoyed by the Non-ARD In-Scope Employee immediately prior to the date of the SOW (with base salary no lower than previously provided).  If the SOW provides that the offer may be contingent on relocation and at the time of the offer TCS contemplates that the applicable Non-ARD In-Scope Employee is likely to be required to relocate within twelve (12) months after the Employment Effective Date to a location which is more than thirty five (35) miles from the Non-ARD In-Scope Employee’s then current work location, TCS shall clearly inform such Non-ARD In-Scope Employee of the possibility of relocation as part of the offer process so that the Non-ARD In-Scope Employee is able to make an informed decision about whether to accept TCS’ offer of employment.

43.4 Pre-Employment Screening

TCS offer of employment may require that the offer is subject to the applicable Non-ARD In-Scope Employee successfully completing TCS’ normal and customary pre-employment background screening processes, including drug testing, background checks, or any other pre-background employment screening not prohibited by law.  If a Non-ARD In-Scope Employee was previously employed or contracted by TCS, TCS may not consider such In-Scope Employee’s prior performance with TCS as part of TCS’ screening process.  Except as expressly provided in this Schedule E, the terms and conditions of TCS employment offer extended to In-Scope Employees will be in accordance with TCS’ normal and customary practices and policies with respect to requirements for recruitment of full time staff.

43.5 Retention of Certain Employees

TCS will not hinder Nielsen in Nielsen retaining in Nielsen’s employment such employees (other than ARD In-Scope Employees) as Nielsen shall have notified TCS prior to execution of the SOW that Nielsen wishes to retain.

43.6 Disclosure of Relevant Information by Nielsen

(a) With respect to each Non-ARD In-Scope Employee to whom TCS may be required to make an offer of employment in accordance with this Schedule E, if the applicable SOW provides that TCS shall have access to employee files and to the extent not restricted by

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applicable law, Nielsen shall provide TCS with access to copies of all relevant employment records of the Non-ARD In-Scope Employee available with Nielsen or its Affiliates and all relevant information relating to such individual’s employment with Nielsen or Nielsen Affiliates, including position and role, length of service in such position and role, compensation details, performance evaluations.  All such information shall be deemed Nielsen Confidential Information.

(b) Nielsen agrees that when delivered to TCS in accordance with this Schedule E, all Data disclosed pursuant to Section 4.5(b) below will be, to the best of Nielsen’s knowledge, compliant with the requirements of this Schedule E,  and accurate in all respects and will have disclosed all material terms and conditions of employment of the applicable In scope Employees and Intended ARD Transitioning Employees who will become TCS Personnel in accordance with this Schedule E and the applicable SOW ; and Nielsen will have satisfied all of its obligations by the applicable In-Scope Employees and Intended ARD Transitioning Employees as of the Employment Effective Date or the employment transfer date with respect to all outgoing and accrued liabilities in respect of the Non-ARD Transitioning Employees and Intended ARD Transitioning Employees who transfer to TCS or Approved Subcontractors, including wages, contractual bonuses, commission, holiday remuneration, payments of PAYE, tax, social security and national insurance contributions or other relevant national statutory deductions governed by the laws of any jurisdiction governing the employment of such individuals.

Section 44.

ARD IN SCOPE EMPLOYEES

44.1 Generally

The Acquired Rights Directive and/or any Laws implementing the provisions of or similar to Acquired Rights Directive (“ ARD Regulations ”) may apply to the ARD In-Scope Employees.

44.2 Intended ARD In-Scope Employees

(a) At least thirty (30) days prior to the applicable SOW Effective Date, Nielsen and TCS will prepare and agree upon a final list of ARD In-Scope Employees with respect to the Services under such SOW who will transfer to TCS (“ Intended ARD Transitioned Employees ”).  All other individuals who were performing work in-connection with the Services outsourced to TCS under the relevant SOW prior to the Effective Date of SOW, whether or not they could be considered as ARD In-Scope Employees, shall be considered “ Unintended ARD Employees ”.

(b) Prior to the execution of any SOW that is expected to involve ARD In-Scope Employees the parties shall undertake any required consultations with employees, Works Councils, and similar persons.  TCS’ obligation to hire any Intended ARD Transitioned Employees in any jurisdiction is subject to the condition that such process is satisfactorily completed.  

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44.3 Unintended ARD In-Scope Employees

(a) Unless the applicable SOW provides that TCS bears the risk of Unintended ARD Employees, Nielsen retains the responsibility of relocating, retaining or terminating the employment of all Unintended ARD Employees.  In such event TCS shall be responsible to transition the employment of each Intended ARD Transitioned Employee as TCS Personnel consistent with the ARD Regulations.

(b) Unless the applicable SOW provides that TCS bears the risk of Unintended ARD Employees, if an Unintended ARD Employee is found or alleged to have become an employee of TCS or TCS Group or Approved Subcontractor as a result of the ARD Regulations (instead of remaining an employee of Nielsen or applicable Affiliate of Nielsen as provided in Section 3.2), then (unless TCS desires to retain such individual):

(i) TCS will, upon becoming aware of any such transfer of employment, or claim therefore, notify Nielsen in writing and may, following consultation with Nielsen, offer the opportunity to Nielsen to make or cause to be made to such individual an offer in writing to employ him or her under a new contract of employment.  Upon such request being made, Nielsen may within seven (7) days after such request, make or cause to be made the offer of employment, such offer of employment to be on terms which, when taken as a whole, do not materially differ from the terms and conditions of employment of that person immediately before that person’s alleged transfer to TCS.  If such offer of employment is accepted by that individual in writing then Nielsen shall inform TCS in writing within two (2) Business Days after such acceptance;

(ii) If Nielsen decides not to make the offer contemplated under clause (i) above or the offer as above is rejected by the applicable individual or is not accepted within ten (10) Business Days, then, unless prohibited by applicable law TCS may terminate the individual’s contract of employment. Nielsen shall indemnify TCS of all amounts incurred by TCS or TCS group or applicable Approved Subcontractor arising out of such transfer of employment and/or termination of contract of employment, including:

(A) the notice pay and contractual or statutory redundancy payments paid by TCS to such Unintended ARD Employees to the extent that such payments would have been required to be made by Nielsen under the terms of the employees' contracts of employment had the redundancies been implemented by Nielsen immediately prior to their transfer to TCS

(B) any salary and contractual benefits incurred by TCS to such Unintended ARD Employees during the period of time from their transfer to TCS to the date on which such redundancy takes effect, provided that TCS uses reasonable commercial efforts to minimize such period or

(C) the Parties may agree to a one-time payment or increase to the Charges to compensate TCS for the continued employment by TCS of such Unintended ARD Employees.  

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44.4 Benefits to Intended ARD Transitioning Employees

The Parties agree that with respect to each Intended ARD Transitioning Employees on the applicable Service Commencement Date:

(a) The contract of employment of each of the Intended ARD Transitioning Employees shall have effect on and after the Employment Effective Date as if originally made with TCS instead of Nielsen.  With effect from the applicable Service Commencement Date, all wages, salaries and entitlement to other benefits, pensions and pension-related benefits of the Intended ARD Transitioning Employees, as well as all the employer’s contractual and statutory liabilities including in respect of PAYE, social security payments and national insurance contributions, or other relevant national statutory deductions governed by the Laws of any jurisdiction governing the employer of such ARD Transitioned Employees relating to the period on or after the Employment Effective Date, will be discharged by TCS.  Nielsen will be and shall remain liable for the payment of all such amounts relating to the period prior to and up to the Employment Effective Date.  

(b) Subject to the provisions of this Schedule E, each Party agrees to comply fully with its legal obligations under the Acquired Rights Directive and any applicable local country laws, including its obligations regarding consultation and the giving of information.

(c) Notwithstanding the foregoing, Nielsen may retain certain ARD In-Scope Employees if the ARD In-Scope Employees are offered, and have accepted, an offer of employment with Nielsen to perform functions outside the scope of Services provided in the relevant SOW.  Such offers of employment shall not in any way reduce TCS’ obligations under this Section 4 with respect to any such ARD In-Scope Employees unless and until such ARD In-Scope Employees has accepted such an offer of employment from Nielsen

44.5 Personnel Data

At the request of TCS, Nielsen will deliver or make available to TCS, as soon as practicable following the Effective Date of the applicable SOW or on receipt of such request, and subject to any applicable legislation governing the use or processing of personal data which may be in effect from time to time, copies of all tax, PAYE, social security and national insurance records and copies of any other documents or records (agreed by Nielsen and TCS) which, in the reasonable opinion of Nielsen, are relevant to the Intended ARD Transitioning Employees and as applicable to any Unintended ARD Employees, provided that:

(a) Nielsen will preserve the originals of such records or documents for a period of at least three (3) years (or such longer period as may be required by any relevant laws) after the Effective Date and will allow TCS access to the same at all reasonable times to the extent necessary to enable TCS to deal with any matters relating to the Intended ARD Transitioning Employees and Unintended ARD Employees and will, as and when requested by TCS to do so, produce the same to the relevant authorities; and

(b) If Nielsen wishes to dispose of or destroy any such records or documents prior to the expiration of three (3) years after the Effective Date of the SOW, it will not do so without

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informing TCS of its intention to do so and, if TCS so requests, Nielsen will deliver to TCS such of the records or documents as TCS may request.

Section 45.

BENEFITS AND PERFORMANCE REVIEWS for transitioned Employees

45.1 TCS Benefits and Performance Obligations

Except as applicable local laws require otherwise or as expressly provided below, following the Employment Effective Date for each Transitioned Employee, TCS will:  

(a) Provide a package of compensation benefits which benefits when taken as a whole, will be comparable, or no less favorable in the aggregate than, those enjoyed by the Transitioned Employees immediately prior to the Effective Date and, in the case of Intended ARD Transitioned Employees, such package of compensation benefits are sufficient to avoid any claims for breach of the ARD regulations.  In particular, TCS will, to the extent such obligations are greater than those imposed by applicable law:

(i) Ensure that Transitioned Employees are given the same employment opportunities as are available to other existing employees of TCS, TCS Group or Approved Subcontractor, as applicable;

(ii) Maintain and recognize each Transitioned Employee’s total relevant service time with Nielsen (including any time with a previous employer where Nielsen has recognized continuity of such employment), in each case documented by the Parties prior to the Employment Effective Date and ensure that this applies to all benefit qualifications, vesting and any other requirements (other than pension benefit accrual);

(iii) Treat each Transitioned Employee into the same Fair Labor Standards Act Category (i.e., exempt or non-exempt) as with Nielsen (and, unless there is a change in the Transitioned Employee’s position or if required by a change in applicable law), not change such classification during the Transitioned Employee’s employment with TCS for at least one year after the Employment Effective Date);

(iv) Employ all Transitioned Employees through TCS, or if provided in the relevant SOW either an Affiliate of TCS or an Approved Subcontractor;

(v) Arrange for no waiting periods or limitations as to pre-existing conditions and exclusions for medical/hospitalization insurance coverage, prescription drugs, dental, vision, life insurance, long term disability and short term disability for each Transitioned Employee and his/her eligible dependents;

(vi) If an Employment Effective Date is effective other than on the first working day of a calendar year credit towards any deductible or copayment requirement of TCS’ medical, dental and vision plans for the current calendar year any deductibles or copayments paid during such calendar year prior to the Effective Date by the Transitioned Employees and their respective dependents under Nielsen’s medical, dental and vision plans;

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(vii) Assume, if requested, financial responsibility for any unfinished training courses and associated tuition reimbursement costs to the extent such programs are available under corresponding TCS programs and policies; and

(viii) Take full responsibility for all travel and relocation requirements and costs of the Transitioned Employees caused by any travel or relocation approved or required by TCS after they become TCS Personnel.

(b) Retain in Nielsen account those Key Transitioned Employees listed in the relevant SOW (“ Non-Transferable Key Transitioned Employees ”) during the first twenty-four (24) months after the Employment Effective Date, unless Nielsen consents to a termination (other than for cause) or reassignment. For purposes of this Section 5, “ cause ” shall include misconduct, unsatisfactory performance that continues after notification to the employee of the manner in which performance is deficient, and misappropriation of Confidential Information.  For this purpose “cause” shall not include job elimination or redundancy.  

45.2 Retention and Re-Assignment of Non-ARD Transitioned Employees

(a) Prior to terminating the employment of any Non-ARD Transitioned Employee, other than for cause, TCS shall use reasonable efforts to redeploy such employee within TCS.

(b) TCS shall retain and not reassign without Nielsen’s prior written approval, (except where termination is for cause), all Non-ARD Transitioned Employees for the first twelve (12) months following the Employment Effective Date (unless the SOW is terminated by Nielsen and the provisions of Section 5.9 of this Schedule E apply).    The exclusive liability of TCS for breach of this provision shall be for TCS to pay the applicable severance amount to such individual at the rate at which he/she would have been entitled if his/her employment had been continued with Nielsen until the date of such termination.  

(c) Unless otherwise provided in the relevant SOW, during the first twelve (12) months after the Employment Effective Date, TCS will review with Nielsen any proposed reassignment of any Non-ARD Transitioned Employees to an account other than Nielsen and obtain Nielsen’s consent to the reassignment.

45.3 Bonuses and Salary Increases

(a) If so provided in the relevant SOW, TCS will provide Non-ARD Transitioned Employees with a pro-rata initial salary increase necessary to reflect any difference in the time of salary review cycles between the Parties.  

(b) With regard to accrued bonuses for Non-ARD Transitioned Employees, Nielsen will either (at its option) pay accrued bonuses at time of transfer or when other Nielsen employees are paid.  If the latter, Nielsen may elect to pay the gross amount to TCS and have TCS pay the Non-ARD Transitioned Employees.

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45.4 Vacation

TCS shall provide to each Non-ARD Transitioned Employee with full credit for the amount of any unused paid time off accrued by the employee for the relevant calendar year immediately prior to the Employment Effective Date.  Thereafter, such Non-ARD Transitioned Employees will be eligible for paid time off in accordance with TCS’ standard policies, based upon the employee’s combined years of Nielsen and TCS service.  

45.5 Orientation

TCS will provide sufficient orientation and on-the-job and formal training to each Transitioned Employee to facilitate the employee’s expeditious integration into TCS’ workforce, and familiarization with TCS’ policies and procedures.

45.6 In-Scope Employees Availability on Effective Date

If there are any In-Scope Employees who are subject to the hiring requirement as agreed by Nielsen and TCS and are not available for work commencing on the Employment Effective Date, Nielsen will, on or before the Effective Date of the SOW, provide TCS with a list of such In-Scope Employees who may not immediately be available because such persons are on other temporary assignments or long-term leave.  A preliminary version of such list will be attached to the applicable SOW as an Exhibit.

45.7 401(k) Plan

(a) Eligibility .  Provided he or she has sufficient service with Nielsen to be eligible for participation, for employer contribution, and for vesting, in Nielsen’s 401(k) plan (the “ Nielsen 401(k) Plan ”), each United States Transitioned Employee shall receive immediate eligibility for participation, for employer contributions, and for vesting, in TCS’ 401(k) plan (the “ TCS 401(k) Plan ”) in accordance with the TCS 401(k) plan.

(b) Loans .  Each United States Transitioned Employee shall have the right to rollover existing loans outstanding under its Nielsen 401(k) plan account to his or her TCS 401(k) Plan account.  Each Party shall cooperate with one another to administer the collection and accounting of any outstanding plan loans (up to (2) loans) under the Nielsen 401(k) plan until the effective date of transfer of assets from the Nielsen 401(k) plan to the TCS 401(k) Plan.  

45.8 Section 125

For United States Non-ARD Transitioned Employees who participate in Nielsen’s Dependent Care or Medical Expenses Plans established pursuant to IRC §125, TCS shall assume Nielsen’s obligations with respect thereto as of the Employment Effective Date and Nielsen shall transfer to TCS the aggregate amount contributed prior to the Employment Effective Date by all such Transitioned Employees for the relevant calendar year less the aggregate amount paid out with respect thereto.  

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45.9 Severance for Non-ARD Transitioned Employees

Each Non-ARD Transitioned Employee shall be given service credit for severance benefits for prior experience with Nielsen, to the same extent that Nielsen gave credit to that employee’s years of service prior to the Employment Effective Date.  Without in any way diminishing TCS’ obligation pursuant to Section 4.2, if during the first twelve (12) months after the Employment Effective Date (i) TCS terminates a Non-ARD Transitioned Employee’s employment other than for cause and (ii) under the rules of Nielsen’s severance plan in effect immediately prior to the Employment Effective Date such Non-ARD Transitioned Employee would have been entitled to greater severance benefits (using the aggregate of service recognized by Nielsen and the period of service with TCS), then TCS shall provide such Non-ARD Transitioned Employee with such additional amounts of severance benefits payments over and above those payable under TCS’ severance plan that are necessary in the aggregate to cause the total severance benefits to be equal to the benefits available under Nielsen’s plan.  If the SOW or the Agreement is terminated by Nielsen for any reasons other than material breach by TCS or change of control of TCSL within the first twelve (12) months after the Employment Effective Date, Nielsen will reimburse TCS for any severance benefits or other amounts incurred by TCS to such Non-ARD Transitioned Employees if TCS terminates such employees within ninety (90) days thereafter.

Section 46.

IMMIGRATION

46.1 Work Permits and Visas

TCS will make commercially reasonable efforts (including financial responsibility where Nielsen had financial responsibility prior to the Effective Date) for managing the process of obtaining and completing any applications for work permits or visas required by any Transitioned Employees in connection with their employment with TCS or following the Employment Effective Date and/or maintaining work permits or visas in effect as of the Employment Effective Date.  TCS also shall be responsible for completion of Forms I-9 for Transitioned Employees in the United States.  TCS’ offer of employment may be subject to the availability of transfer of such individual’s visa (or an appropriate replacement thereof) and the continued availability of such visa.

46.2 Transitioned Employees With H1-B Or L-1 Visas

(a) Nielsen will continue to employ any Transitioned Employee working on an H1-B or L-1 visa (the Working Paper Employees ”) until TCS can obtain an H-1B for such employee or until Nielsen determines that continued employment of any such individual is inappropriate.  TCS shall apply, and pay the expedite fee, to obtain an H-1B visa for the Working Paper Employees as soon as possible after the issuance of the offer of employment.

(b) With respect to the Working Paper Employees, except as otherwise specified herein, references to the Effective Date in this Schedule shall be deemed to be references to the date the Working Paper Employees are transitioned to TCS pursuant to paragraph (a) above.

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(c) TCS shall reimburse Nielsen for all compensation (i.e., salary plus benefits) that Nielsen provides the Working Paper Employees after the Employment Effective Date.

Section 47.

INDEMNITIES ON TRANSFER

47.1 Nielsen Indemnities

Without limiting Nielsen’s obligations under Section 3.3, Nielsen will defend, indemnify and keep TCS indemnified against all Losses howsoever arising out of or relating to any Claim:

(a) By any employee or employee representative of either Party arising out of a failure by Nielsen to comply with its legal obligations under the ARD Regulations, including its obligations regarding consultation and the giving of information;

(b) By any Non-ARD Transitioned  Employees to the extent such Claim relates to a period up to the Employment Effective Date (other than any claims against TCS completely independent from TCS’ relationship with Nielsen);

(c) By any other employee or contractors of Nielsen including Nielsen Contractor Personnel which arises or is alleged to arise as a result of any act or omission by Nielsen relating to their employment or engagement by Nielsen at any time.  For clarity, this Section 7.1(c) shall not apply to Claims of TCS Personnel, including Non-ARD Transitioned Employees, which arises or is alleged to arise as a result of any act or omission by TCS relating to their employment or engagement by TCS at any time; or

(d) By any Intended ARD Transitioning Employees as they relate to a period up to the date of their employment transfers to TCS pursuant to Section 4.1;

47.2 TCS Indemnities

TCS will defend, indemnify and keep indemnified Nielsen against all Losses arising out of or relating to any Claim:

(a) By any employee or employee representative of either Party arising out of a failure by TCS to comply with its legal obligations under the ARD Regulations, including its obligations regarding consultation and the giving of information;

(b) By any Non-ARD Transitioned Employees to the extent such Claim relates to a period on or after the Employment Effective Date or affirmative acts of TCS prior to the Employment Effective Date related to TCS’ interview, screening, selection, or offer and acceptance process; or

(c) By any Intended ARD Transitioning Employees which is related to the period on and after the date of transfer of their employment to TCS.

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47.3 Indemnification Procedures

The provisions relating to indemnities provided in Section 31.5 of the Agreement will also apply with respect to the indemnities given in Section 7.

Section 48.

NIELSEN CONTRACTOR PERSONNEL

The contracts for any contractors of Nielsen and its Affiliates (“ Nielsen Contractor Personnel ”) will be terminated or, if so provided in the relevant SOW, subject to receipt of any Consents in the manner provided in Section 16 (Consents) of the Agreement, assigned to TCS.  Actions to terminate or assign such contracts will be in accordance with a plan prepared by TCS and approved by Nielsen.  

Section 49.

SUPPLY OF TCS PERSONNEL INFORMATION

49.1 Transitioned Employee Personnel Information

Following the service of notice of termination of the Agreement (or the relevant SOW) or the date six (6) months prior to expiration of the relevant SOW (a “ Disengagement Event ”), TCS will, subject to the appropriate confidentiality undertakings being given by Nielsen and any potential Successor Supplier, and subject to any applicable law governing the use or processing of personal data, within fourteen (14) days of Nielsen’s request for the same, provide Nielsen (which Nielsen may, subject to aforesaid confidentiality, share with any potential Successor Supplier notified to TCS), with such information and copies of appropriate records concerning all Key Transitioned Employees, all TCS employees who the ARD Regulations may require be transferred to Nielsen or a Successor Supplier, and any other Transitioned Employee who remain in Nielsen account (“ Transitioned Employee Personnel Information ”).  Such Transitioned Employee Personnel Information shall include the number and breakdown of such Key Transitioned Employees, all TCS employees who the ARD Regulations may require be transferred to Nielsen, and other Transitioned Employees by function, remuneration and benefits packages, and dates of commencement of employment, contractual periods of notice and any outstanding or potential liabilities in respect of such TCS employees, but excludes any (i) career planning files regarding the such TCS Employees, and (ii) information regarding formal complaints filed by such TCS Employees.

49.2 Changes to Transitioned Employee Personnel  Information

Where Transition Employee Personnel Information has been provided, TCS will as soon as practicable (but in any event within fourteen (14) days):

(a) Inform Nielsen of any material change to the same;

(b) Use its reasonable efforts to clarify any matter on which clarification is reasonably requested by Nielsen; and

(c) Use its reasonable efforts to co-operate with any other reasonable requests made by Nielsen concerning Transition Employee Personnel Information.

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Section 50.

CHANGE TO A SUCCESSOR SUPPLIER AND RE-TRANSFER PROVISIONS

50.1 Core Personnel

Prior to the effective date of any Disengagement Event, Nielsen will compile, and TCS agrees to provide all such assistance as Nielsen reasonably requires in facilitating such compilation, a list of all Core Personnel.

50.2 Re-Transfer Employees

Nielsen and TCS acknowledge and accept that where Nielsen or a Successor Supplier provides services in replacement of the Services on or after the effective date of any Disengagement Event and any Core Personnel transfer to Nielsen or the Successor Supplier (the such Core Personnel, the “ Re-Transfer Employees ”, and such transfer shall be considered a “ Re‑Transfer ”), such transfer (so far as it relates to Transitioned Employees or other personnel who TCS intends to make redundant employed in a member state of the European Union) may (depending on the precise facts in the case), constitute a relevant transfer for the purposes of the Acquired Rights Directive or other applicable legislation.  The date of the Re-Transfer is deemed the “ Re-Transfer Date ”.  Each Party undertakes in such circumstances to comply fully, and to provide all reasonable assistance to the other Party and any potential Successor Supplier to comply fully, with all its/their respective obligations under the ARD Regulations or other applicable laws including (without limitation) its/their obligations regarding consultation and the giving of information.

50.3 TCS Obligations on Re-Transfer

Whether or not the Acquired Rights Directive applies to any Core Personnel, on a Re-Transfer, TCS will:

(a) Cooperate with and not hinder Nielsen or any Successor Supplier in offering employment to, or entering into a contract with, any Core Personnel;

(b) As directed by Nielsen, give Nielsen or any Successor Supplier all reasonable assistance to employ, or contract with, such Core Personnel, including, by providing to Nielsen or any Successor Supplier:

(i) Reasonable access to such Core Personnel for interviews and recruitment;

(ii) An organizational chart showing the roles, responsibilities, authority and salaries or resource values of all such Core Personnel; and

(iii) Waive, and ensure that each of its Subcontractors waives, any post-termination restrictions of any nature applicable to such Core Personnel where TCS or such Subcontractor enjoys the benefit of such restriction.

(c) All activities by Nielsen and Successor Supplier relating to Re-Transfer shall be completed within three (3) months after the Disengagement Date and unless such date is

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extended by the Parties, Nielsen’s rights with respect to Re-Transfer contemplated under this Schedule E shall terminate (other than with regard to transfer of files and indemnification).

50.4 TCS Disengagement Procedures

(a) TCS will not (and will use Commercially Reasonable Efforts to procure that Affiliates of TCS or Approved Subcontractors will not) without the prior written consent of Nielsen, terminate or vary the terms of employment of any Core Personnel in connection with any Disengagement Event other than changes in the ordinary course of employment.  Specifically, TCS, TCS’ Affiliates, and its Approved Subcontractors shall not:

(i) Vary, or purport or promise to vary, the terms or conditions of employment, engagement, or service of any Core Personnel (including promises to make any additional payment or provide any additional benefit, except in accordance with such normal variations as are made in respect of other employees of TCS in equivalent positions pursuant to TCS’ normal business practices);

(ii) Reduce or vary the involvement of any Core Personnel from the provision of the Services;

(iii) Terminate (or give notice to terminate) the employment or engagement of any of Core Personnel other than lawfully for cause;

(iv) Recruit any employee, contractor, Subcontractor or consultant to provide the Services or assign any additional individuals to the provision of the Services (other than as reasonably required to ensure TCS’ ability to comply with its obligations under the Agreement);

(v) Transfer any Core Personnel away from the provision of the Services; or

(vi) Prevent, restrict or hinder any Core Personnel from working for Nielsen or a Successor Supplier.

(b) The foregoing prohibitions shall apply only where such variation, reduction, termination, recruitment, transfer, prevention or other activity specified in Section 10.4(a):

(i) Is instituted at any time after a notice of termination of the Agreement, in whole or in part, in accordance with the terms of the Agreement has been issued by either Party;

(ii) Is instituted at any time within six (6) months prior to the Disengagement Event; or

(iii) Is designed first to take effect in whole or in part after a Disengagement Event.

50.5 Re-Transfer Employee Data and Obligations

TCS agrees that:

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(a) When delivered to Nielsen in accordance with this Schedule E, Data disclosed pursuant to Section 9 above will be, to the best of TCS’ knowledge, compliant with the requirements of this Schedule E, and accurate in all respects and will have disclosed all material terms and conditions of employment of the Re-Transfer Employees who transfer to Nielsen or a Successor Supplier in accordance with Section 10.2; and

(b) TCS  will have satisfied all of its obligations by the Re-Transfer Date with respect to all outgoing and accrued liabilities in respect of the Re-Transfer Employees who transfer to Nielsen or a Successor Supplier in accordance with Section 10.2, including wages, contractual bonuses, commission, holiday remuneration, payments of PAYE, tax, social security and national insurance contributions or other relevant national statutory deductions governed by the laws of any jurisdiction governing the employment of such Re-Transfer Employees.

50.6 Personnel Disengagement Assistance

(a) Without prejudice to the foregoing provisions of this Agreement but subject to the provisions of Section 29 of the Agreement and Schedule O (Termination Expiration Assistance) , TCS will use Commercially Reasonable Efforts to comply with all reasonable requests from Nielsen with regard to arrangements contemplated under this Schedule E connected with termination or expiration of the Agreement.  TCS further agrees that it will fully and promptly co-operate in good faith with all reasonable requests of Nielsen to procure the smooth and lawful transfer to the Successor Supplier of the Re-Transfer Employees who transfer to Nielsen or a Successor Supplier in accordance with Section 10.3.  Subject to any restrictions under applicable law, no later than twenty-eight (28) days following any Disengagement Event, where there is a Re-Transfer, TCS will provide to Nielsen or the Successor Supplier updated payroll information following the final payroll run and relevant tax and statutory details in relation to any Re-Transfer Employees.

(b) TCS agrees that, in the period of six (6) months after the effective date of any Disengagement Event, it will not solicit to hire or employ any Re-Transfer Employee from Nielsen or a Successor Supplier to which the relevant Re-Transfer Employee’s employment has transferred on or following such Disengagement Event without Nielsen’s or the Successor Supplier’s prior written consent.

Section 51.

INDEMNITIES ON RE-TRANSFER

51.1 TCS Indemnities on Re-Transfer

TCS shall indemnify Nielsen and keep Nielsen indemnified against all Losses arising (directly or indirectly) out of or relating to any Claim:

(a) By any Re-Transfer Employee or Re-Transfer Employee’s representative arising out of a failure by TCS to comply with its legal obligations under the Acquired Rights Directive and local country law, including its obligations regarding consultation and the giving of information;

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(b) By or on behalf of any Re-Transfer Employee arising from TCS’ failure to perform its legal or contractual obligations as they relate to the period up to the Transfer Date; or

(c) By or on behalf of any Re-Transfer Employee which arises or is alleged to arise as a result of any act or omission of TCS relating to such Re-Transfer Employee’s employment prior to the Re-Transfer Date.

51.2 Nielsen Indemnities on Re-Transfer

Nielsen shall indemnify and keep TCS indemnified against all Losses arising out of or relating to any Claim:

(a) By any Re-Transfer Employee or Re-Transfer Employee’s representative arising out of a failure by Nielsen or Successor Supplier to comply with its legal obligations under the Acquired Rights Directive, including its obligations regarding consultation and the giving of information; and

(b) By any Re-Transfer Employee which arises or is alleged to arise as a result of any act or omission by Nielsen or any Successor Supplier relating to such Re-Transfer Employee’s employment by Nielsen or any Successor Supplier as they relate to a period on or after the Re-Transfer Date.

51.3 Indemnification Procedures

The provisions relating to indemnities set out in Section 31.5 of the Agreement will also apply with respect to the indemnities given in this Section 11.

Section 52.

Compliance and Insurance

52.1 WARN Act

If such termination could be aggregated with employment terminations undertaken by Nielsen of other Nielsen employees, without Nielsen’s consent TCS may not terminate the employment of any Transitioned Employees in the United States during the twelve (12) months after the Employment Effective Date if such termination is attributable to Nielsen under the Worker Adjustment and Retraining Notification (“ WARN ”) Act.

52.2 Worker’s Compensation

Nielsen shall be responsible for providing workers’ compensation insurance coverage for the Transitioned Employees through the day before the Employment Effective Date, and TCS shall be responsible for providing workers’ compensation insurance coverage for the Transitioned Employees from and after the Employment Effective Date.

 

 

 

 

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SCHEDULE F

SERVICE LOCATIONS

 

 

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Section 53.

Service Locations

 

53.1 TCS Service Locations

(a) Global Delivery Centers .  Services will be performed in TCS’ Global Delivery Centers in   **                                                                                                                                    

(b) Other Service Locations .  TCS may add Other Service Locations or relocate the Services in accordance with Section 6.2 of the Agreement.

 

 

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SCHEDULE G

NIELSEN POLICIES AND STANDARDS

 

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SCHEDULE G

 

NIELSEN POLICIES AND STANDARDS

 

 

This Schedule G incorporates Nielsen’s policies as published on the Nielsen intranet website (or its equivalent), or as otherwise set forth below.  The policies included in this Schedule G are currently in force at Nielsen.  TCS and its employees, representatives, agents, and service providers that are providing the Services (for purposes of this Schedule G, the “TCS Parties”), shall comply with all policies identified in this Schedule G, as such policies may be amended, modified, added, or deleted by Nielsen from time to time (hereinafter, the “ Nielsen Policies ”).  

Upon written request of Nielsen, not more than once annually, the TCS Account Executive or its nominee shall certify in writing to Nielsen that (a) the TCS Parties have read the Nielsen Policies in effect as of the certification date, and (b) TCS and the TCS Parties are in compliance with such Nielsen Policies.

Nielsen will provide notice to the following TCS contacts, listed below in Schedule G-1 (as such contacts may be modified from time to time in accordance with this Schedule G), with respect to any changes to a Nielsen Policy. Upon receiving such notice, within ten (10) days, the TCS contacts listed in Schedule G-1 will share with Nielsen an implementation plan and corresponding timeline to comply with the Policy changes referred to in said notice.  **




TCS shall immediately notify Nielsen of any required changes to Schedule G-1.  For the avoidance of doubt, TCS’ failure to notify Nielsen of any required changes to Schedule G-1 shall not relieve TCS or the TCS Parties’ obligations to comply with the Nielsen Policies.

The notices described above in this Schedule G may be made by e-mail, notwithstanding Section 34.2 of the Agreement.

List of Nielsen Policies:

 

1.

Access Control Security Policy:

**

 

2.

End User Technology Strategy Policies:

**

 

3.

User Information Security Policies:

 

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4.

T&E Policies:

**

 

5.

Nielsen Change Management Policy:

**

 

 

6.

Nielsen Cyber Security Policy:  

**

 

7.

Nielsen Global Privacy and Data Use Policy:

**

 

8.

Data Classification Guideline:  

**

 

9.

Supplier Code of Conduct:

**

 

10.

Records Retention Policy

**

 

 

 


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SCHEDULE G-1

 

TCS CONTACTS

TCS Contacts:

**

 

 

 

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SCHEDULE H

APPROVED SUBCONTRACTORS

 

 

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SCHEDULE H

 

APPROVED SUBCONTRACTORS

Section 54.

General

This Schedule H lists the TCS Affiliates and Subcontractors that may be used to provide Services to Nielsen in accordance with Section 10.11 of the Agreement. The following subcontractors listed in this Schedule H are approved to provide Services in accordance with the Engagement Model(s) specified in the applicable SOW(s). Notwithstanding Section 10.11 of the Agreement, TCS shall seek Nielsen’s written approval prior to using any Approved Subcontractors included in this Schedule H in LATAM and shall provide to Nielsen on a monthly basis a list of which Approved Subcontractors are used and what Services they are performing in each LATAM country.

54.1 Tata Group Subcontractors

 

**


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**


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**

 

 

 

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SCHEDULE I

 

THIRD PARTY CONTRACTS

 


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SCHEDULE I

THIRD PARTY CONTRACTS

 

As of the SARA Effective date, there are no Third Party Contracts which will be assigned.

 

 

 

 

 

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SCHEDULE J

GOVERNANCE AND PERSONNEL

 

 

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SCHEDULE J

 

GOVERNANCE AND PERSONNEL

Section 24.

INTRODUCTION

This Schedule J sets out the governance structure for the Agreement, including the management structure, committee membership, and the roles and responsibilities of both Parties to review relationship objectives on a periodic basis.  The Parties agree that this Schedule J is a work in progress and will be finalized after the SARA Effective Date.

Section 25.

Roles and Responsibilities of Key Governance Team Members

25.1 Nielsen Governance Team

(a) Nielsen Account Executive.  The Nielsen Account Executive shall have the following responsibilities:  

(i) Setting the vision and objectives for the relationship;

(ii) Providing leadership and guidance to the Nielsen governance organization;

(iii) Working with the TCS Account Executive to review the Agreement’s goals and objectives;

(iv) Resolving escalated issues in accordance with the Agreement;

(v) Providing liaison activities and guidance with TCS’ executive leadership regarding Nielsen’s strategic needs; and

(vi) Managing the overall relationship with TCS.

(b) N ielsen Global Relationship Manager.  The Nielsen Global Relationship Manager shall have the following responsibilities:

(i) Providing leadership and guidance to the Nielsen governance organization;

(ii) Working with the TCS Account Executive and TCS Client Partners to achieve the Agreement’s goals and objectives;

(iii) Monitoring TCS’ and Nielsen’s compliance with Agreement obligations;

(iv) Monitoring TCS contract level Deliverable commitments;

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(v) Resolving escalated issues in accordance with the Agreement;

(vi) Approving, authorizing and overseeing all Agreement-related policies and procedures; and

(vii) Coordinating and approving demand forecasting by TCS and Nielsen.

(c) Nielsen Project Management Office.  The Nielsen Project Management Office shall have primary responsibility for the Agreement, including the management of all reporting and updates to the Agreement.  Primary responsibilities include:

(i) Ensuring receipt and review of all TCS reports required per the Agreement;

(ii) Developing standard reporting and communication requirements between TCS and various staff and organizations within Nielsen;

(iii) Developing and assisting with negotiations related to all SOWs, amendments and updates to the Agreement that are required during the Term; and

(iv) Assisting with interpretation and intent of the Parties in regard to the terms and conditions of the Agreement.

(d) Nielsen Project Managers.  The Nielsen Project Managers have the overall responsibility for fulfilling Nielsen’s obligations under SOWs.  Primary responsibilities include:

(i) Approving the SOW and any related transition or project plans;

(ii) Managing Nielsen’s internal expectations related to the SOW and supporting Nielsen business units regarding questions and issues arising from the delivery of Services;

(iii) Managing Nielsen’s obligations under the SOW;

(iv) Monitoring project progress and performance;

(v) Resolving any Service delivery issues related to the SOW; and

(vi) Reviewing the Services and Service Levels.

 

25.2 TCS Governance Team

(a) TCS Account Executive.  The TCS Account Executive shall have the authority to make any decision required for the proper functioning of the Agreement.  Primary responsibilities include:

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(i) Ensuring that the process, structure and methodology is in place to meet TCS’ commitments under the Agreement;

(ii) Ensuring that TCS fulfills all of its obligations under the Agreement; and

(iii) Working with the Nielsen governance team to establish, manage, and meet commitments, requirements, and expectations.

(b) TCS Client Partner.  The TCS Client Partner shall have the following responsibilities:

(i) Act as the Primary contact for Technology / Operations

(ii) Ensuring that TCS fulfills all of its obligations under the  SOWs pursuant under this agreement

(iii) Working with Nielsen tower heads and executives to align Service delivery with Nielsen’s strategic needs;

(iv) Informing Nielsen about new capabilities and developments within TCS and proposing ideas and solutions that will provide ongoing benefits to Nielsen;

(v) Ensuring that all Service Levels are met;

(vi) Assuring operational compliance with the Agreement, including all obligations relating to Deliverables; and

(vii) Coordinating the delivery of new Services to Nielsen.

(c) TCS Engagement Managers.  TCS Engagement Managers shall have the overall responsibility for fulfilling TCS’ obligations under SOWs.  Primary responsibilities include:

(i) Meeting all Service Levels and contractual commitments for the applicable SOW;

(ii) Ensuring that appropriately skilled and trained Resources are assigned to the SOW;

(iii) Forecasting and managing demand requirements; and

(iv) Providing all Service Level reporting to the service control function.

(d) TCS Delivery Unit leader.  TCS Delivery Unit leader shall have the below Primary responsibilities:

(i) Interface on all day-to-day operations relating to Services to be delivered for a Delivery Unit under that SOW(s);

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(ii) Devote his or her full time and effort towards overseeing the SOW(s) and meeting the Service Levels for the Delivery Unit

(iii) Resolving any Service delivery issues under the SOW; and

(iv) Implementing TCS’ development methodology as tailored to meet Nielsen development standards.

(e) TCS Project Management Office.    The TCS Project Management Office shall have the following responsibilities:

(i) Monitoring TCS’ compliance with its obligations under the Agreement;

(ii) Planning, collecting information for and producing reports in accordance with Section 5.7 of the Agreement;

(iii) Working with the Nielsen governance team to establish, manage, and meet commitments, requirements, and expectations Managing TCS relationships;

(iv) Implementing and managing the TCS financial system (including time recording, labor reporting, billing, budgeting, forecasting, and annual planning and managing overall Resource levels) in accordance with Nielsen requirements;

(v) Overseeing TCS’ delivery of Services; and

(vi) Conducting Satisfaction Surveys as provided in Section 8.10 of the Agreement.

Section 26.

Committees

Committees with members from both Parties will be established to periodically review the TCS - Nielsen relationship and ensure TCS continues to meet Service delivery expectations.  Unless otherwise agreed to, the committees will meet according to the following schedule:

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Executive Steering Committee

Quarterly

Strategic Relationship Review

Monthly

Delivery Excellence Review

Weekly

Execution Interaction Meetings

Half Yearly-

 

 

 

 

 

 

 

 

 

 

26.1 Executive Steering Committee

The Executive Steering Committee will have executive management responsibility for the Agreement and the relationship between the Parties.

(a) Members.  The Executive Steering Committee shall be chaired by the Nielsen Global Business Systems highest level executive and will have the following members:

(i) Global President Technology and Operations;

(ii) Nielsen Account Executive;

(iii) Nielsen Global Relationship Manager;

(iv) TCS Business Unit Head;

(v) TCS Account Executive;

(vi) TCS Client Partner; and

(vii) Other Nielsen and TCS personnel as required.

(b) Key Responsibilities.  The responsibilities of the Executive Steering Committee shall include:

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(i) Ensuring business alignment between the Parties, analysis of Nielsen and TCS business plans, and oversight of Services;

(ii) Approving strategic requirements and plans associated with the Services during the Term; and

(iii) Identifying opportunities to enhance the benefits from the TCS – Nielsen relationship.

(c) Frequency.  The Executive Steering Committee shall meet a minimum of twice yearly, or as agreed to by the Parties.

26.2 Strategic Relationship Review Committee

(a) Members.  The Strategic Relationship Review Committee shall be chaired by the COE Heads   and will have the following members:

(i) Nielsen COE heads;

(ii) Nielsen Global Relationship Manager;

(iii) TCS Account Executive;

(iv) TCS Client Partners;

(v) TCS Engagement Managers; and

(vi) Other Nielsen and TCS personnel as required.

(b) Key Responsibilities.  The Strategic Relationship Review Committee shall be responsible for the following:

(i) Developing strategic requirements and plans associated with the Services;

(ii) Monitoring Service delivery and Critical Service Levels;

(iii) Considering and approving, where possible, changes to the Agreement and to the Services in accordance with the Change Control procedures to be approved by Nielsen;

(iv) Reviewing continuous improvement and quality assurance measures and Customer Satisfaction surveys;

(v) Initiating, as appropriate, the recommendations and suggestions made by the Executive Steering Committee relating to the Services and/or the Agreement; and

(vi) Recommending new proposals to the Executive Steering Committee.

(c) Frequency.  The Strategic Relationship Review Committee will meet on a quarterly basis.

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26.3 Delivery Excellence Review Committee

(a) Members.  The Delivery Excellence Review Committee will have the following members:

(i) Nielsen COE Head;

(ii) Nielsen Global PMO Head;

(iii) Nielsen Project Managers;

(iv) TCS Client Partners;

(v) TCS PMO Team;

TCS Engagement Managers;TCS Delivery Unit Leads; andOther Nielsen and TCS personnel as required.

(b) Key Responsibilities.  The Delivery Excellence Review Committee shall be responsible for the following:

(i) Implementing any active Transition Plans and monitoring Service delivery;

(ii) Monitoring Critical Service Levels and other operational Service delivery metrics;

(iii) Reviewing and escalating operational problems and issues;

(iv) Submitting issues to the Strategic Relationship Review Committee for its guidance and recommendations;

(v) Implementing and monitoring continuous improvement and quality assurance measures; and

(vi) Reviewing Customer Satisfaction surveys.

(c) Frequency.  The delivery Excellence Review Committee will meet monthly.  

26.4 Execution Interaction Committee

(a) Members.  The Execution Interaction Committee will have the following members:

(i) Nielsen Project Managers;

(ii) TCS Project Managers, as applicable;

(iii) TCS Scrum Masters, as applicable;

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(iv) TCS Delivery Unit Leads; and

(v) TCS Team, as required.

(b) Key Responsibilities.  The Execution Interaction Committee shall be responsible for the following:

(i) Reviewing SOWs at the project level for progress, performance and roadblocks;

(ii) Identifying strategies to clear any roadblocks;

(iii) Reviewing Service delivery metrics and identifying any potential Service Level impact points;

(iv) Reviewing staffing levels and planning future Resource requirements;

(v) Monitoring and reviewing transition status and progress;

(vi) Ensuring process and procedure adherence;

(vii) Implementing continuous improvement opportunities; and

(viii) Identifying areas requiring attention and improvement initiatives that need financial approvals and informing the Delivery Excellence committee.

(c) Frequency.   The Delivery Excellence Review Committee will meet weekly.  

 

 

 

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EXHIBIT J-1

WAYS OF WORKING

 

The parties agree to the following in connection with Nielsen’s receipt of the Services from TCS:

 

 

Prompt response to issues (e.g.: BRM/delivery leader engagement issues, existing or potential conflicting business scenarios, other business or contract issues raised by Nielsen, requests for information from Nielsen necessary to deal with security, resource issue re-badge requests, delivery issues, billing queries, audits as per the existing provisions.

 

**

 

Follow-through on commitments made, if commitment is no longer possible, proactive communication to Nielsen vs. Nielsen chasing/requiring follow-up.

 

**


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EXHIBIT J-2

Nielsen and TCS Schedule J Governance Team Members

The following is a list of governance team members for Nielsen and TCS as provided in Section 2 of this Schedule J. The Parties shall identify such personnel within thirty (30) days of the SARA Execution Date. The Parties shall update this list biannually, as required to reflect any changes in staffing or roles.

[PARTIES TO POPULATE WITHIN THIRTY (30) DAYS OF SARA EXECUTION DATE]

 

 

 

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SCHEDULE K

SOFTWARE

 

 

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SCHEDULE K

This Schedule K describes the TCS Proprietary Software (including TCS Project Tools and TCS Productivity Tools) and TCS Third Party Software that TCS may use in the performance of Services.  License rights granted to Nielsen with respect to any TCS Software that are incorporated or embedded in any Deliverables or Developed Software are described in the Agreement.  This Schedule also identifies the availability to Nielsen of licenses and the terms thereof during the Term and thereafter and Nielsen’s consent for TCS to use TCS Proprietary Software and TCS Third Party Software without such rights and licenses in the performance of Services (but not with respect to TCS Proprietary Software and TCS Third Party Software that are embedded or incorporated in Deliverables or Developed Software provided to Nielsen under the Agreement).  This Schedule also sets forth TCS Productivity Tools which, if used in connection with the Services, shall be subject to additional Charges.  

Section 27.

TCS THIRD PARTY SOFTWARE

Provided by TCS as part of Core Desktop Build at TCS Offshore Development Center for Services to be used exclusively by TCS

 

**


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Section 28.

TCS Project Tools

Software/Tool Name

Applicability of Nielsen Consent/waiver for unavailability of assignment to Nielsen during the Term or thereafter

Usage fee/License Fee charged to Nielsen

 

 

 

 

Section 29.

TCS Productivity Tools

The following table describes certain TCS Productivity Tools that have the potential for use in connection with Services under the Agreement.  The use of these Productivity Tools is not included in the current pricing as it is not necessary for TCS to use these Tools in substitution of other commercially available tools in the market.  If and as and when opportunity arises for use of these or any other TCS proprietary software tools, TCS will offer Nielsen **                        

**                                                                                                                 and to be made available for use subject to execution of the respective license agreement

 

**

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Section 30.

TCS Productivity Tools Currently in Use as of the SARA Effective Date.

**


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**

 

 

 

 

Section 31.

TCS Commercially Available Products

The following table describes certain TCS commercially available products which have been licensed to Nielsen as per the provisions therein as well as the detailed terms (including number of licenses) in the reference documents mentioned in the table.  

 

**


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**

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Section 32.

Additional Charges

TCS shall not use any Productivity Tool or other Software which will cause Nielsen to incur additional Charges, either during or after the Term, unless Nielsen has expressly approved the use of such Productivity Tool or Software in the relevant Statement of Work.  If TCS uses any such Productivity Tool or Software without obtaining Nielsen's approval in the relevant Statement of Work, Nielsen will not be charged for the use of such Productivity Tool or Software and TCS shall grant Nielsen a perpetual, worldwide, royalty free right to use the same in connection with the provision of the Services.  

 

 

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SCHEDULE L

HARDWARE

 

 

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SCHEDULE L

 

 

TCS STANDARD HARDWARE

 

This schedule describes the standard Hardware that TCS will provide now pursuant to Section 6.1(b) of the Agreement, at no additional Charge to Nielsen, as part of the infrastructure of each Global Delivery Center.  

TCS agrees to refresh, at its cost, the Hardware from time to time as may be necessary to enable TCS to provide Services in accordance with the Agreement.

 

Standard Laptop or Desktop Configuration or Equivalent configuration ( depending on the requirements in Operations or Technology) .  

Monitor (if desktop):

17” or larger

System:

Processor:  Inteli3-i5 or equivalent

Memory:  4- 8 GB

Hard Disk:  160- 256 GB

Telephone

One phone for every four (4) seats

Printers

Shared Network printer @ one per Nielsen Module in the Global Delivery Center.

 

 

 

 

 

 

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SCHEDULE M

LIST OF RESTRICTED COMPANIES

 

DESCRIPTION OF RESTRICTED BUSINESSES

 

 

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SCHEDULE M

 

RESTRICTED COMPANIES

Section 33.

Tier One RESTRICTED COMPANIES

 

**

 

 

 

Section 34.

Tier Two Restricted companies

 

**


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Section 35.

restricted businesses

TCS and its Controlled Subsidiaries may not engage in any of the following lines of business, as provided in Section 9 of the Agreement.

Consumer services

 

Our Consumer Services segment provides essential market research and analysis primarily to businesses in the consumer packaged goods industry.  Our Consumer Services segment provides an array of services including retail measurement services (ACNielsen ScanTrack) , household consumer panels (ACNielsen Homescan) , new product testing (BASES) , consumer segmentation and targeting ( Spectra ) and marketing optimization (ACNielsen Analytical Consulting) . We believe these products and services give our customers a competitive advantage in making informed decisions in today’s fast-moving and complex marketplace. Our Consumer Services segment operates in more than 100 countries.  We believe one of our primary strengths in our global presence, which is increasingly important in today’s environment as our largest customers operate globally and continue to expand and invest in developing markets.

 

Consumer Services’ customer base is comprised of the world’s leading consumer packaged goods companies including the Colgate-Palmolive, Nestlé S.A., The Procter & Gamble Company and the Unilever Group as well as leading retail chains such as Carrefour, Kroger, Safeway, Tesco and Walgreens.  With a broad global customer base and long-standing customer relationships, Consumer Services’ revenues are stable, predictable and highly diversified.  In 2006, the average length of our relationships with Consumer Services’ top ten customers was 30 years.  These long-term relationships are strengthened by our ability to integrate products and services into customers’ workflow and provide a wide range of comparable and consistent data and analyses. This comparability of information over time enhances our customers ability to use our information in their decision-making and management processes. In addition, our customer service professionals are often located on-site at our customers’ offices, where they assist in analyzing information by providing industry context for better decision-making and in developing strategic and tactical recommendations.  Consumer Services’ strength of customer relationships is exemplified by average customer renewal rates in excess of 90% in the U.S. and Europe from 2003 to 2006, which results in high revenue visibility.  At the beginning of each fiscal year, more than 50% of the segment’s revenue base for the upcoming year is typically committed under existing agreements.  For the fiscal year ended December 31, 2006, Consumer Services generated approximately 57% of our pro forma revenue.

 

Our Consumer Services segment is comprised of two divisions, ACNielsen and Nielsen Advisory Services .  These divisions provide the following services on a global basis: Retail Measurement Services, Consumer Panel Services, Customized Research Services and various other advisory services including new product launch services and consumer targeting and segmentation. While each of these products and services provides significant value on a stand alone basis, they can be combined to provide clients with more enhanced and in-depth analyses.

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Retail Measurement Services (“RMS”)

RMS provides customers with information and analytics across 98 countries on competitive sales volumes, market shares, distribution, pricing, merchandising and promotional activities.  By combining this detailed information with our in-house expertise and professional assistance we enable our customers to improve their key marketing decisions.  We offer these services under our ACNielsen ScanTrack and ACNielsen Market Audit brands.

RMS collects retail sales information from stores using electronic point-of-sale technology and teams of local field auditors.  These stores include grocery, drug and discount retailers who, through various cooperation arrangements, share their sales data with us.  The method of collection depends upon the sophistication of the retailers’ systems.  RMS downloads electronic retail sales information collected by stores through checkout scanners to our servers on a regular basis.  Where electronic retail sales information in unavailable, such as in certain developing markets, we collect retail sales information through in-store inventory and price checks conducted by field auditors.  Across all of our markets, field auditors collect data regarding product placement in sores, including the facing and positioning on store shelves as well as other information.

RMS quality control systems validate, confirm and correct the collected data.  It is then processed into databases and reports by product, brand and category.  Customers access RMS databases using proprietary software such as NITRO and WorkstationPlus which allow them to query the databases, conduct customized analysis and generate customized reports and alerts.  For example, clients can view and analyze information by specific product categories, geography or retail channel.  Information can be accessed through ACNielsen i-Sights which can provide a suite of reports linked to the key business issues of the user.  Information can also be accessed online through and extranet web portal, ACNielsen Answers .

Consumer Panel Services (“CPS”)

CPS provides clients with consumer purchasing information, including demographics, based upon individual household consumption.  Clients use this information to more precisely target and better segment their consumers.  In addition, we are able to use CPS information to augment our retail measurement information in circumstances where we do not collect retail data from certain retailers.  CPS primarily offers its services through our ACNielsen Homescan and ACNielsen Homepanel brands.

CPS collects date from household panelists who use in-home scanners to record purchases from each shopping trip.  In the U.S., over 100,000 selected households, constituting a demographically balanced sample of U.S. households, participate in the household panel.  Data received from CPS household panels undergoes a quality control process, including UPC verification and validation before it is processed into databases and reports.  CPS clients may access these databases and perform analysis using our Panelfact proprietary software.  In addition, CPS provides clients with templated alerts, dashboards and reports which can be accessed over the Internet or through a desktop application.

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Customized Research Services (“CRS”)

CRS provides clients with a suite of customized research services as well as consumer and industry studies.  CRS clients are able to use these services and studies to derive information and insights into consumer attitudes and purchasing behavior, to evaluate and understand why marketing campaigns succeed or fail, and to address issues such as promotions, pricing, consumer targeting and marketing mix.  CRS is offered through brands such as Winning Brands and ShopperTrends .

CRS collects information through surveys, personal interviews, focus groups, online evaluations, from panels maintained by CRS and third party panel providers.  Once information is collected, it is subject to CRS quality control standards and is then processed into databases and reports. CRS provides customized research services and consumer and industry studies to clients through presentations and reports.

New Product Launch Services (BASES)

BASES provide sales forecasts for new products and product restages across a number of industries, particularly in the consumer packaged goods field.  Clients use this information to evaluate the sales potential of new products, identify potential customers, forecast sales volume and refine concept design and communication.

BASES maintain panels in several countries and uses third party panel providers to survey consumers. Panelists are exposed to new product ideas and prototypes in order to gauge their interest.   BASES quality control systems organize and validate the information it collects. Using this information BASES delivers marketing recommendations and additional diagnostics to help customers refine the product, price and/or their marketing plan.

Consumer Targeting and Segmentation (Spectra)

Spectra provides customers in the consumer packaged goods industry with consumer targeting and segmentation analytics, integrating information about households, geographies and retail shopping locations.  Customers use Spectra services, including its proprietary consumer segmentation grid (the Spectra Grid ), for category management and media and marketing planning. Spectra uses multiple database sources, including those from ACNielsen , Scarborough and third parties, to develop the Spectra Grid .  The Spectra Grid is typically accessed through and extranet web portal, InfiNet .

Analytical Consulting Services (ACNielsen Analytic Consulting or “AAC”)

AAC provides software tools and analysis to help clients make decisions with respect to marketing, marketing investment and pricing and promotion.  AAC’s proprietary Decisionsmart software tool enables clients to develop trade planning and promotion schedules and forecasts, interpret outputs of applications and provide recommendations to better drive trade planning and promotions.  In addition, AAC consultants with industry expertise assist clients with their marketing decisions.

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Site Selection and Consumer Targeting (Claritas)

Claritas provides recommendations on site selection for new retail stores and information for consumer targeting for direct mail campaigns, in each case primarily outside of the consumer packaged goods industry.  Clients use Claritas to determine certain characteristics of their potential and existing customers such as where they live and shop, what they buy and how to best reach them.  This information contributes to customers’ strategies regarding direct mailing activities at household and individual levels, as well as mass-marketing activities.

 

Media

Our Media segment is a leading provider of media and entertainment measurement information.  The segment measures audiences for U.S. television ( Nielsen Media Research ), international television (50% ownership of AGB Nielsen Media Research ), motion pictures ( Nielsen EDI ), the Internet ( Nielsen BuzzMetrics and Nielsen//NetRatings ), outdoor ( Nielsen Outdoor ) and other media, and tracks sales of music ( Nielsen SoundScan ) and provides competitive advertising information ( Nielsen Monitor-Plus ). Using our critical measurement information, media owners, advertising agencies, advertisers and retailers plan and optimize their marketing strategies. Media is particularly strong in the U.S. television audience measurement market where our Nielsen ratings are widely accepted as the “currency” for both buyers and sellers of U.S. television advertising, an industry that had over $64 billion of annual expenditures in 2006 according to the PricewaterhouseCoopers Global Entertainment & Media Outlook.   Nielsen Media Research measures television usage both nationally and across all the 210 local television markets in the U.S.  Our leading market position in measuring the U.S. television audience has been achieved as a result of continued investment and over 50 years of experience providing customers with accurate measurement

Media has a diversified customer base, consisting of over 25,000 individual customers including leading broadcast and cable companies such as CBS, Comcast, Disney/ABC, NBC/Universal, News Corp., Time Warner and Univision; leading advertising agencies such as IPG, Omnicom and WPP; leading film studios such as 20 th Century Fox, Disney, Paramount and Warner Bros.; and other leading media companies.  Media’s business model allows for both high revenue visibility and consistent, predictable growth as a result of multi-year contracts and high contract renewal rates (over 95% in Nielsen Media Research ). The average length of Media’s relationships with its top ten customers in 2006 was 32 years.  Our customers value the high quality service offerings and technology, which we maintain and improve through continuous innovation and protect via over 100 existing and pending patents in the U.S. alone.  For the fiscal year ended December 31, 2006, Media generated approximately 32% of our pro forma revenue.

Our Media segment is comprised of three divisions, Media, Internet Measurement and Entertainment.  These divisions provide many different services including television audience measurement, Internet usage measurement and move box office measurement.

Media

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Nielsen Media Research and AGB Nielsen Media Research collectively measure the size the demographic composition of television audiences in 42 countries worldwide. Advertisers use this information to plan television advertising campaigns, evaluate the effectiveness of their commercial messages and negotiate advertising rates.  Television broadcasters and cable networks use this information as a tool to establish the value of their airtime and more effectively schedule and promote their programming.

Nielsen Media Research in the U.S. and AGB Nielsen Media Research in countries outside the U.S. collect audience data from demographically balanced samples of randomly selected households.  In the U.S., Nielsen Media Research provides three principal ratings services: Measurement of national television audiences (“National Ratings Services”), measurement of local television audiences in each of the 210 designated television markets (“Local Ratings Services”), and measurement of national and local television audiences among Hispanic households (“Hispanic Ratings Services”).

Both Nielsen Media Research and AGB Nielsen Media Research use various methods to collect the data from households including electronic meters and written diaries.  Our electronic meters include our standard Set Meter, and Active/Passive Meters. A Set Meter is connected to a television and captures household-level viewing data by monitoring the channel to which the television is tuned.  A People Meter is an attachment to a Set Meter which adds functionality to the Set Meter by not only collecting television set tuning data (which channel the set is tuned to) but also the demographics of the audience (who is the household is watching). In 2005, we introduced into our U.S. samples electronic meters based on our next-generation Active/Passive metering technology, which is designed to measure television tuning in a digital environment and has enabled us to reflect time-shifted viewing on digital video recorders in our ratings.

Our National Ratings Services is based on a sample of approximately 12,800 households using People Meters.  Approximately 50% of such households are measured using Active/Passive Meters.  Our Local Ratings Services use People Meters in the top ten local television markets, a combination of Set Meters and written diaries in the next 46 local television markets, and only written diaries in the remaining 154 local television markets.  Three markets will be converting from a combination of Set Meters and written diaries to People Meters in the fourth quarter of 2007.  The local television markets in the U.S. where Nielsen uses electronic meters represent approximately 70% of the television households in the U.S.

Information is downloaded from the electronic meters to our servers where it is subject to quality control including digital coding.  We then process the information into databases and reports which is then distributed overnight to customers.  In addition, our customers can license Nielsen Media Research software which enables them to access, manipulate and customize varying levels of information directly from the Nielsen Media Research database.

In response to the transformation of the television industry into a multi-platform business, in June of 2006, Nielsen Media Research announced the launching of its Anytime Anywhere Media Measurement research and testing program, known as “A2/M2.” This program will develop and deploy technology to measure new ways consumers are watching television, such as on the Internet, outside the home and via cell phones, iPods and other personal mobile devices.  

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Nielsen will continue its focus on providing the most accurate measurement of in-home television viewing through its Active/Passive Meters, but through the A2/M2 initiative will also pursue the measurement of online streaming video and Internet measurement in Nielsen’s People Meter samples, the addition of out-of-home measurement in Nielsen’s People Meter samples, the introduction of electronic measurement in local markets, the development of new meters to measure video viewed on portable media devices and the creation of new methods for measuring viewer “engagement” in television programming.

Advertising Information Services (“AIS”) . AIS provides commercial occurrence data and tracks the proportion of all advertising within a product category attributable to a particular brand or advertiser. We measure advertising expenditures, placements and creative content in 22 countries by company, by brand, and by product category across monitored media. Such media include print, outdoor advertising, radio and freestanding inserts as well as television.  Customers use this service to manage their media spend by benchmarking their own performance against that of their competitors.  We provide Advertising Information Services in the U.S. under our Monitor-Plus brand.

Other Media Services .  Our media division also provides a number of other products and services. Standard Rate & Data Service (“SRDS”) collects information on media advertising rates, publishing dates and contact data on media outlets in the U.S. Interactive Market Systems (“IMS”) provides media planning and analysis software to analyze both industry and proprietary research data.  The software is used by advertising agencies, advertisers, publishers, broadcasters, other media owners and researchers.  IMS software can be sued for television, press, radio, outdoor and Internet planning.   Nielsen Outdoor measures both consumer exposure to outdoor advertising and outdoor advertising audience demographics.  It uses a randomly selected demographically balanced panel of individuals.  Using GPS technology, Nielsen Outdoor measures the frequency with which panelists have the opportunity to view certain billboards and other forms of outdoor advertising.   Scarborough Research , a joint venture between Nielsen and Arbitron, Inc. (“Arbitron”), measures the lifestyle and shopping patterns, media behaviors, and demographics of consumers in the U.S. A total of 80 local markets are measured at regular intervals through telephone surveys, product booklets and diaries.

 

Ventures . Nielsen Ventures provides measurement and analysis of sports sponsorship data, product placement and consumer generated word-of-mouth.   Nielsen Ventures introduced “ Fanlinks ” in 2005, a service developed with ACNielsen to link consumers’ sports media consumption to product purchasing.   ACNielsen Homescan panelists are surveyed to identify sports fans and their degree of sports entertainment consumptions. Survey results are cross-tabulated against purchasing behavior to provide a view of today’s sports fan and how consumption of sports entertainment translates to purchasing behavior.   Nielsen Ventures also continues to develop and expand sales of services such as “ Placeviews ,” which is a software product that enables clients to measure the impact of product placement on television and in movies by identifying which brands are featured, what type of placement is used, when and where the placement occurred and the audience exposure at the time of the placement.

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Internet Measurement

Nielsen//NetRatings. On February 5, 2007, Nielsen Media Research, Inc. entered into a merger agreement with NetRatings, Inc. by which Nielsen Media Research would acquire all the NetRatings, Inc. shares of common stock not currently owned by it.  On June 22, 2007, the transaction was completed.  NetRatings, Inc. gathers data and tracks global online activity.   Nielsen//NetRatings’ customers use this data to make informed business decisions regarding their Internet marketing strategies.   Nielsen//NetRatings’ services include: Internet audience measurement services ( NetView, SiteCensus and Market Intelligence ); advertisement measurement services ( AdRelevance, Adintelligence and WebRF ); and Internet market research services ( Homescan Online , which provides integrated views of consumers’ online behavior and offline purchasing patterns, Webintercept and MegaPanel ).

 

Nielsen//NetRatings collects information through panels in locations around the world to measure both at-home and at-work activity.  Panelists are recruited through a variety of methods, including random digit dialing and online surveys, as well as through partnerships with local market research providers.  Our Megapanel service, for example, tracks Internet usage and buying behavior among more than a million people in countries including the U.S., the United Kingdom, France and Germany.  The information Nielsen//NetRatings gathers in used to produce syndicated and custom reports and is made available to clients on a weekly or monthly basis.

 

Nielsen BuzzMetrics .  Recognizing the growing importance of online dialogue and word-of-mouth behavior in consumer decision-making, we acquired 58% of the shares of BuzzMetrics, Inc. in early 2006.  On June 4, 2007, we acquired the remaining outstanding shares of BuzzMetrics, Inc. This company tracks, measures and analyzes consumer-generated media on the Internet, including opinions, advice, consumer-to-consumer discussions, reviews, shared personal experiences, photos, images, videos and podcasts, to provide market intelligence to its customers.  Internet sources include online forums, boards, blogs and Usenet newsgroups.  Consumer-generated media plays an influential role in driving consumer perceptions, awareness and purchase behavior.  Consumers often encounter consumer-generated media while researching products during the buying cycle which can help build brand loyalty or, if negative, can lead to brand deterioration.

Entertainment

Nielsen EDI.  Nielsen EDI captures box-office results from more than 50,000 movie screens across 14 countries, including, among others, the U.S., Canada and Mexico.  Clients use this information in deciding where and for how long a movie will play, as well as the allocation of advertising and promotional dollars.   Nielsen EDI tracks movie theater box-office receipts provided by major cinema chains in the U.S. such as AMC, Regal Entertainment Group and National Amusements.

 

Nielsen SoundScan, Nielsen BookScan and Nielsen VideoScan .  Through these brands, we track and report in-store and online retail sales of audio products, books and view entertainment products.  Clients use these services to monitor their market share.  Each of these

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businesses compiles point-of-sale data from retailers on a weekly basis and prepares reports which are delivered to clients regularly through an Internet portal.

 

Nielsen National Research Group (“NRG”) . NRG tests movie promotional materials, predicts the gross box office receipts of upcoming and recently released movies and compiles film awareness studies in the U.S. Clients use NRG’s research to develop, or make changes to, their marketing plans.  NRG’s clients include major film studios in the U.S.  We also offer similar services in Europe, Australia and Japan.

 

Nielsen Broadcast Data Systems (“BDS”) . BDS monitors radio airplay on a continuous basis from 1,600 radio stations in the U.S.  This data is used by music labels, radio stations and performing rights organizations to adjust station playlists and to determine marketing spend for various titles.  Using patented computer technology, BDS provides daily reporting, and in certain cases real-time reporting, to its client base through the Internet.  In certain countries in Europe, Nielsen Music Control provides similar radio airplay monitoring services.

 

Business Media

Our Business Media segment is one of the largest providers of integrated business-to-business information in the world. The segment has more than 100 trade shows, approximately 100 websites and over 100 print publications and online newsletters, each targeted to specific industry groups.  Through 2006, our Business Media segment was comprised of two divisions: Nielsen Business Media U.S. and Nielsen Business Media Europe (“BME”), each with its own trade shows, online media assets and publications.  On February 8, 2007, we completed the sale of BME to 3i, a European private equity and venture capital firm.  The Company’s financial statements reflect BME’s business as a discontinued operation.

Our Business Media segment is anchored by the U.S. trade show business, which is characterized by high margins, diversified end markets and strong free cash flow.  The trade show business operates leading trade shows across a wide range of industries, such as jewelry, general merchandise and kitchen & bath design.  In addition, our publications, such as Billboard and The Hollywood Reporter , benefit from leading brand name recognition and established audiences. Customers include professionals and advertisers from a variety of industries including marketing, media, advertising, entertainment, informational technology, career management and finance. For the fiscal year ended December 31, 2006, Business Media generated approximately 11% of our pro forma revenue.

Trade Shows .  Each year, we produce approximately 60 trade shows in the U.S., with a total audience of approximately 475,000 and a total booth space of over six million square feet for attendees principally comprised of retailers, distributors and business professionals. Industry leaders use these events to sell existing products and to promote the launch of new products in order to reach decision-makers in their respective industries. Our U.S. trade shows were ranked first in terms of show square footage and first in number of top 200 shows, respectively, in the annual Tradeshow Week rankings of the top 200 U.S. trade shows for 2006. Our portfolio is

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diversified across a large number of end markets. Leading events include the Hospitality Design Conference and Expo, the Kitchen/Bath Industry Show and Conference, Associated Surplus Dealers/Associated Merchandise Dealers shows, the Interbike International Bike Show and Expo and the JA International Jewelry Summer and Winter Shows.

Online Media & Publications .  In the U.S., we publish trade publications and maintain related online sites across various segments including marketing and media, retail trade, construction, real estate, travel, entertainment, health, jewelry and gifts, among others. These publications are distributed to approximately 1.2 million readers. Titles include Billboard, The Hollywood Reporter, Adweek Brandweeik Film Journal International, Commercial Property News and National Jeweler. Billboard covers leading music artists and the marketing plans for their upcoming releases, including music videos. The Hollywood Reporter is a leading film and entertainment magazine which keeps industry professionals abreast of films that are in production and development. Brandweek and Adweek are leading sources for the latest brand management strategies and tools. The websites related to these titles provide further information on their respective industry groups and developments. Our online media offerings and publications attract brand managers who we then help to build an integrated, business-to-business marketing campaign that reaches retailers through many of the same online and print media.

Trade Show Joint Ventures Outside U.S.   We organize over 50 trade shows in the Netherlands and elsewhere in Europe as well as in China and elsewhere in Asia through our joint venture with Jaarbeurs.

 

 

 

 

 

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SCHEDULE N

NIELSEN BUSINESS CONTINUITY AND

 

DISASTER RECOVERY REQUIREMENTS

 

 

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SCHEDULE N

 

NIELSEN BUSINESS CONTINUITY AND

 

DISASTER RECOVERY REQUIREMENTS

The Business Continuity / Disaster Recovery Policy describes the plans to be developed, implemented and regularly tested to protect critical information assets and processes from the effects of major failures or disasters.  Information Owners and Information Custodians will determine the business criticality of information and systems which house and process that information and then develop appropriate measures to ensure the required availability.

Section 55.

Scope

Business Continuity Planning and Disaster Recovery applies to all corporate locations, personnel, assets, functions and processes.  A well communicated, tested and maintained Business Continuity Plan provides the business with a competitive advantage.  Therefore, this policy covers all Nielsen locations and vendors responsible for management of Nielsen information.  

Section 56.

Objectives / Goals

The primary objective of the Business Continuity Policy is to protect business functions and resources from accidental, intentional or natural disaster by requiring that all business units have a current, documented and tested continuity plan.  

Section 57.

Policies

The following standards of this policy must be adhered to.  

57.1 Level of Risk

The Nielsen Executive Committee (“ NEC ”) or its equivalent must determine the level of risk the business will accept.

57.2 Funding

(a) The level of funding for Business Continuity and Disaster Recovery must be based on the Recovery Standards for Nielsen applications as approved by the Nielsen Executive Committee.  

(b) Each location is responsible for funding its respective Business Continuity Plan.

(c) All new business initiatives must include costs and procedures to incorporate Business Continuity and Disaster Recovery Planning in their projects.  This must also be included in the Total Cost of Ownership of the project.  

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(d) The SVP of Infrastructure will be responsible for budgeting Disaster Recovery Plans.

 

57.3 Business Continuity and Technical Recovery Plans

All Nielsen locations must have a Business Continuity Plan that addresses:

(a) The critical requirements defined by the Nielsen Executive Committee.

(b) All applicable regulatory compliance standards mandated for their location(s).

(c) All applications must have a technical recovery plan based on agreed to Service Levels with the Business, as defined in the Recovery Standards. (To be negotiated by Service Management for each Service.)

(d) Every plan must be current, documented and tested within the previous year.  

(e) All business processes must be identified, prioritized and dependencies documented in order to develop a comprehensive Nielsen Business Continuity Plan.

(f) All business processes must be reviewed, updated and tested annually to ensure that all dependencies are addressed by all the location plans by the business and presented to the Nielsen Executive Committee (including COEs).

(g) Meets ISO22301 Standards.

57.4 Business Continuity Personnel

(a) Every site must have a designated Business Continuity coordinator.  

(b) Every business unit within a location must designate an individual to work with the local coordinator.  

57.5 Infrastructure Responsibilities

(a) Infrastructure is responsible for maintaining technical recovery plans related to Shared Infrastructure Site locations.  

(b) TCS shall maintain Disaster Recovery Plans that meet the Nielsen requirements set forth in this Agreement, including a backup site(s) for all TCS Service Locations from which TCS In-Scope Services are provided.  Within **                                 from a disaster or other outage at a Service Location, TCS will resume performance of the Critical Services (and all other TCS In-Scope Services in accordance with the Disaster Recovery Plan) at an alternate Service Location.  For any data center moved from Nielsen Service Locations to TCS Service Locations, there shall be no degradation of disaster recovery services.  Any increases in the level of disaster recovery services requested by Nielsen will be handled in accordance with Section 16.1 of the Agreement.  

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(c) A copy of all Nielsen plans , as well as the TCS location plans described in 3.5(b), must be forwarded to the Nielsen Information Security Office to be maintained in a central document repository.  

57.6 Compliance Requirement

(a) All efforts will be made to work with local offices to create viable Business Continuity plans.  However, if a reasonable plan cannot be implemented, non-compliance to this policy will be reviewed by the Nielsen Chief Information Security Officer and presented to the Nielsen Executive Committee for approval.

(b) Failure to comply with the policy will result in management notification which may be followed by disciplinary action.

57.7 Critical Success Factors (CSFs)

The following table outlines the CSFs associated with this policy:

CSFs

All locations have a Business Continuity Plan that is reviewed and tested annually.

All applications have a Disaster Recovery Plan based on agreed to Service Levels.

All plans are maintained in a central repository.

 

 

 

 

 

 

 

 

***Remainder of Page Intentionally Blank***

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Disaster Recovery Standards for Nielsen Applications

 

**


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**

 

 

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SCHEDULE O

TERMINATION-EXPIRATION ASSISTANCE

 

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SCHEDULE O

TERMINATION-EXPIRATION ASSISTANCE

Termination-Expiration Assistance shall include the assistance described in this Schedule O, to the extent such assistance is requested by Nielsen.

Section 36.

General provisions

36.1 Turnover Plan

Within thirty (30) days of receipt of a notice of termination, TCS will provide a complete plan for operational turnover that enables a smooth transition of the functions performed by TCS under this Agreement to Nielsen or a successor to TCS (the “ Turnover Plan ”).  The Turnover Plan will be provided to Nielsen in both hardcopy and an electronic format capable of being utilized by Nielsen.  Upon Nielsen’s approval of the Turnover Plan, TCS will provide Termination-Expiration Assistance in accordance with such Turnover Plan.  Provision of Termination-Expiration Assistance will not be complete until Nielsen’s Relationship Manager agrees that all tasks and Deliverables set forth in the Turnover Plan have been completed.

36.2 Transition Meetings

TCS will attend periodic review meetings called by Nielsen, during which the Parties at a minimum will review TCS’ performance of Termination-Expiration Assistance, including the completion of tasks and Deliverables set forth in the Turnover Plan.

36.3 Personnel

TCS will provide sufficient personnel with current knowledge of the Services to work with the appropriate staff of Nielsen and, if applicable, the successor vendor to define the specifications for conversion in a manner consistent with the completeness of the turnover tasks defined in the Turnover Plan.  TCS will cooperate with Nielsen and any successor vendors in transitioning the functions performed by TCS under this Agreement in the same manner as described in Section 3.3(a) of the Agreement for third parties performing the Services.

36.4 Knowledge Transfer

(a) TCS will promptly cooperate and provide any information that is necessary to effectuate a smooth transfer of the functions performed by TCS under this Agreement to Nielsen or a successor to TCS, including as necessary for Nielsen to prepare a request for proposal.

(b) TCS will provide a detailed written description of all Services performed by TCS, including a description of:

(i) staffing levels and TCS’ structure/organization used to provide the Services;

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(ii) a complete listing of all support and development tools used in performing the Services; and

(iii) TCS Personnel job descriptions and experience levels.

36.5 Replacement Hardware and Software

As necessary, TCS shall identify and assist Nielsen in procuring suitable functionally equivalent replacements for any Hardware or Software then used by TCS in providing the Services.

36.6 Third Party Services

At Nielsen’s expense, TCS will make Commercially Reasonable Efforts to obtain any necessary rights and thereafter make available to Nielsen or its designee, pursuant to reasonable terms and conditions, any Third Party Services then being utilized by TCS primarily in the performance of the Services including services being provided through third party service or maintenance contracts.

36.7 Software and Proprietary Rights

(a) Upon the latter of the expiration or termination of this Agreement and the last day of the Termination-Expiration Period, the rights granted to TCS in Section 14 shall immediately terminate and TCS shall:

(i) deliver to Nielsen, at no cost to Nielsen, a current copy of all of the Nielsen Software in the form in use as of that time; and

(ii) destroy or erase all other copies of the Nielsen Software in TCS’ care, custody or control.

(b) Upon the latter of the expiration or termination of this Agreement and the last day of the Termination-Expiration Period, TCS shall:

(i) deliver to Nielsen a copy of all of the Developed Software (including source code) and related Documentation in the form in use by TCS in connection with the Services as of that time; and

(ii) destroy or erase all other copies of the Developed Software and any related Documentation in TCS’ care, custody or control.

(c) Upon the latter of the expiration or termination of this Agreement and the last day of the Termination-Expiration Period, at Nielsen’s request and cost, with respect to generally commercially available Third Party Software which TCS has licensed or purchased and is primarily used to provide the Services to Nielsen as of that time, TCS shall, to the extent permitted by the applicable third party license agreements, transfer, assign or sublicense such TCS Third Party Software to Nielsen or its designee.

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(d) Upon the latter of the expiration or termination of this Agreement and the last day of the Termination-Expiration Period, at Nielsen’s request, with respect to any third party contracts applicable to services being provided to Nielsen for maintenance, disaster recovery, or other necessary third party services being used by TCS primarily to perform the Services as of that time, TCS shall, to the extent permitted by the third party contracts, transfer or assign such contracts to Nielsen or their designee, on terms and conditions acceptable to all applicable Parties.  Nielsen shall be responsible for the payment of any transfer fee or non-recurring charge imposed by the applicable third party service providers.

Section 37.

Operational Transition.

TCS shall perform reasonable activities required to effect a smooth transition of operational responsibility for the Services.  These shall include, as applicable:

37.1 Requests for Proposal

TCS shall provide:

(a) Nielsen with information related to the Services that Nielsen reasonably requests to enable Nielsen to draft requests for proposal relating to the Services; and

(b) at Nielsen’s request, due diligence information to recipients of such requests for proposal.  TCS may or may not be a recipient of any such requests for proposal.

37.2 Provision of Documentation

TCS will provide Nielsen with all Documentation, policies, procedures and tools used to provide the Services to the extent that Nielsen has rights to use such items as set forth in this Agreement, including:

(a) then-existing systems support profiles, enhancement logs, problem tracking/resolution documentation reporting back at least one (1) year prior to the effective date of termination or expiration, and status reports;

(b) provide work volumes, service levels, and information on historical performance;

(c) identify and document the operational boundaries of each Parties’ responsibilities with respect to the Services;

(d) identify work and projects expected to be in progress as of the effective date of termination or expiration.  With respect to such work, document current status, stabilizing for continuity during transition, and providing reasonable related information; and

(e) provide Nielsen and its designee with the current listing of the storage media management inventory.

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Section 38.

Organizational Transfer.

TCS shall provide assistance reasonably requested to adequately transfer the organizational procedures and related information developed during the Term to support the delivery of the Services.  This shall include, as applicable:

(a) documenting, updating, and providing functional organization charts, operating level agreements with third-party contractors to the extent permitted by the terms of such third party agreements, Nielsen phone trees, applicable contact lists, and standard operating procedures; and

(b) transferring physical and logical security processes and tools, including cataloging and tendering all badges and keys, and access levels for all passwords, and instructing Nielsen and its designee in the use and operation of security controls.

Section 39.

Business Continuity Transfer.

TCS shall provide reasonable assistance to support Nielsen’s requirements for Disaster Recovery during the transition and to transfer responsibility in such a fashion so as to increase to the extent commercially practical the likelihood that there is business continuity after transition.  This shall include:

(a) updating and supplying documentation used by TCS to provide business continuity Services,

(b) supplying the Disaster Recovery Plan (DRP), testing procedures and frequencies, redundancy diagrams and plans; and

(c) informing Nielsen or its designee of then-current policies and procedures with regard to backup and business continuity other than TCS Confidential Information.

Section 40.

Additional provisions

40.1 Maintenance of Quality

The quality and level of the Services shall not be degraded during the Termination-Expiration Assistance Period.

40.2 Services after Termination-Expiration Assistance Period

After the expiration of the Termination-Expiration Assistance Period, TCS shall for a reasonable period answer questions from Nielsen regarding the Services on an “as needed” basis at TCS’ then-standard commercial billing rates.

40.3 Other Services

TCS shall provide additional services reasonably required to effect a transition to Nielsen and/or its designee without unreasonable interruption or degradation of the Services.

 

 

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SCHEDULE P

EU Model Clauses: Controller to Processor Agreement

 

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SCHEDULE P

 

EU Model Clauses: Controller to Processor Agreement

 

Standard Contractual Clauses (processors)

For the purposes of Article 26(2) of Directive 95/46/EC for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection

Name of the data exporting organisation: TNC (US) Holdings, Inc., on behalf of all of its affiliates and subsidiaries

(the data exporter )

And

Name of the data importing organisation: Tata America International Corporation & Tata Consultancy Services Limited

Other information needed to identify the organisation:

Tata America International Corporation, doing business as TCS America, is a New York, USA corporation (“TCS America”) and Tata Consultancy Services Limited is a company established under the laws of the Republic of India (“TCSL”). TCS America is a wholly owned subsidiary of TCSL.

(the data importer )

each a “party”; together “the parties”,

HAVE AGREED on the following Contractual Clauses (the Clauses) in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1.

Clause 1

Definitions

For the purposes of the Clauses:

(a)

‘personal data’, ‘special categories of data’, ‘process/processing’, ‘controller’, ‘processor’, ‘data subject’ and ‘supervisory authority’ shall have the same meaning as

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in Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data;

(b)

the data exporter’ means the controller who transfers the personal data;

(c)

‘the data importer’ means the processor who agrees to receive from the data exporter personal data intended for processing on his behalf after the transfer in accordance with his instructions and the terms of the Clauses and who is not subject to a third country’s system ensuring adequate protection within the meaning of Article 25(1) of Directive 95/46/EC;

(d)

‘the subprocessor’ means any processor engaged by the data importer or by any other subprocessor of the data importer who agrees to receive from the data importer or from any other subprocessor of the data importer personal data exclusively intended for processing activities to be carried out on behalf of the data exporter after the transfer in accordance with his instructions, the terms of the Clauses and the terms of the written subcontract;

(e)

the applicable data protection law means the legislation protecting the fundamental rights and freedoms of individuals and, in particular, their right to privacy with respect to the processing of personal data applicable to a data controller in the Member State in which the data exporter is established;

(f)

‘technical and organisational security measures’ means those measures aimed at protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.

Clause 2

Details of the transfer

The details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses.

Clause 3

Third-party beneficiary clause

1.

The data subject can enforce against the data exporter this Clause, Clause 4(b) to (i), Clause 5(a) to (e), and (g) to (j), Clause 6(1) and (2), Clause 7, Clause 8(2), and Clauses 9 to 12 as third-party beneficiary.

2.

The data subject can enforce against the data importer this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where the data exporter has factually disappeared or has ceased to exist in law unless any successor entity has

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assumed the entire legal obligations of the data exporter by contract or by operation of law, as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity.

3.

The data subject can enforce against the subprocessor this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses.

4.

The parties do not object to a data subject being represented by an association or other body if the data subject so expressly wishes and if permitted by national law.

Clause 4

Obligations of the data exporter

The data exporter agrees and warrants:

(a)

that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where applicable, has been notified to the relevant authorities of the Member State where the data exporter is established) and does not violate the relevant provisions of that State;

(b)

that it has instructed and throughout the duration of the personal data processing services will instruct the data importer to process the personal data transferred only on the data exporter’s behalf and in accordance with the applicable data protection law and the Clauses;

(c)

that the data importer will provide sufficient guarantees in respect of the technical and organisational security measures specified in Appendix 2 to this contract;

(d)

that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation;

(e)

that it will ensure compliance with the security measures;

(f)

that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection within the meaning of Directive 95/46/EC;

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(g)

to forward any notification received from the data importer or any subprocessor pursuant to Clause 5(b) and Clause 8(3) to the data protection supervisory authority if the data exporter decides to continue the transfer or to lift the suspension;

(h)

to make available to the data subjects upon request a copy of the Clauses, with the exception of Appendix 2, and a summary description of the security measures, as well as a copy of any contract for subprocessing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information;

(i)

that, in the event of subprocessing, the processing activity is carried out in accordance with Clause 11 by a subprocessor providing at least the same level of protection for the personal data and the rights of data subject as the data importer under the Clauses; and

(j)

that it will ensure compliance with Clause 4(a) to (i).

Clause 5

Obligations of the data importer

The data importer agrees and warrants:

(a)

to process the personal data only on behalf of the data exporter and in compliance with its instructions and the Clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the data exporter of its inability to comply, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;

(b)

that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the data exporter and its obligations under the contract and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the data exporter as soon as it is aware, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;

(c)

that it has implemented the technical and organisational security measures specified in Appendix 2 before processing the personal data transferred;

(d)

that it will promptly notify the data exporter about:

 

(i)

any legally binding request for disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation,

 

(ii)

any accidental or unauthorised access, and

 

(iii)

any request received directly from the data subjects without responding to that request, unless it has been otherwise authorised to do so;

(e)

to deal promptly and properly with all inquiries from the data exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred;

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(f)

at the request of the data exporter to submit its data processing facilities for audit of the processing activities covered by the Clauses which shall be carried out by the data exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the data exporter, where applicable, in agreement with the supervisory authority;

(g)

to make available to the data subject upon request a copy of the Clauses, or any existing contract for subprocessing, unless the Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the data exporter;

(h)

that, in the event of subprocessing, it has previously informed the data exporter and obtained its prior written consent;

(i)

that the processing services by the subprocessor will be carried out in accordance with Clause 11 ;

(j)

to send promptly a copy of any subprocessor agreement it concludes under the Clauses to the data exporter.

Clause 6

Liability

1.

The parties agree that any data subject, who has suffered damage as a result of any breach of the obligations referred to in Clause 3 or in Clause 11 by any party or subprocessor is entitled to receive compensation from the data exporter for the damage suffered.

2.

If a data subject is not able to bring a claim for compensation in accordance with paragraph 1 against the data exporter, arising out of a breach by the data importer or his subprocessor of any of their obligations referred to in Clause 3 or in Clause 11, because the data exporter has factually disappeared or ceased to exist in law or has become insolvent, the data importer agrees that the data subject may issue a claim against the data importer as if it were the data exporter, unless any successor entity has assumed the entire legal obligations of the data exporter by contract of by operation of law, in which case the data subject can enforce its rights against such entity.

The data importer may not rely on a breach by a subprocessor of its obligations in order to avoid its own liabilities.

3.

If a data subject is not able to bring a claim against the data exporter or the data importer referred to in paragraphs 1 and 2, arising out of a breach by the subprocessor of any of their obligations referred to in Clause 3 or in Clause 11 because both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, the subprocessor agrees that the data subject may issue a claim against the data subprocessor w ith regard to its own processing operations under the Clauses as if it were the data exporter or the data importer, unless any successor entity has assumed the entire

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legal obligations of the data exporter or data importer by contract or by operation of law, in which case the data subject can enforce its rights against such entity. The liability of the subprocessor shall be limited to its own processing operations under the Clauses.

Clause 7

Mediation and jurisdiction

1.

The data importer agrees that if the data subject invokes against it third-party beneficiary rights and/or claims compensation for damages under the Clauses, the data importer will accept the decision of the data subject:

 

(a)

to refer the dispute to mediation, by an independent person or, where applicable, by the supervisory authority;

 

(b)

to refer the dispute to the courts in the Member State in which the data exporter is established.

2.

The parties agree that the choice made by the data subject will not prejudice its substantive or procedural rights to seek remedies in accordance with other provisions of national or international law.

Clause 8

Cooperation with supervisory authorities

1.

The data exporter agrees to deposit a copy of this contract with the supervisory authority if it so requests or if such deposit is required under the applicable data protection law .

2.

The parties agree that the supervisory authority has the right to conduct an audit of the data importer, and of any subprocessor, which has the same scope and is subject to the same conditions as would apply to an audit of the data exporter under the applicable data protection law.

3.

The data importer shall promptly inform the data exporter about the existence of legislation applicable to it or any subprocessor preventing the conduct of an audit of the data importer, or any subprocessor, pursuant to paragraph 2. In such a case the data exporter shall be entitled to take the measures foreseen in Clause 5 (b).

Clause 9

Governing Law

The Clauses shall be governed by the law of the United Kingdom in which several of the affiliates of the data exporters are established.

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Clause 10

Variation of the contract

The parties undertake not to vary or modify the Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause.

Clause 11

Subprocessing

1.

The data importer shall not subcontract any of its processing operations performed on behalf of the data exporter under the Clauses without the prior written consent of the data exporter. Where the data importer subcontracts its obligations under the Clauses, with the consent of the data exporter, it shall do so only by way of a written agreement with the subprocessor which imposes the same obligations on the subprocessor as are imposed on the data importer under the Clauses 1 . Where the subprocessor fails to fulfil its data protection obligations under such written agreement the data importer shall remain fully liable to the data exporter for the performance of the subprocessor’s obligations under such agreement.

2.

The prior written contract between the data importer and the subprocessor shall also provide for a third-party beneficiary clause as laid down in Clause 3 for cases where the data subject is not able to bring the claim for compensation referred to in paragraph 1 of Clause 6 against the data exporter or the data importer because they have factually disappeared or have ceased to exist in law or have become insolvent and no successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses.

3.

The provisions relating to data protection aspects for subprocessing of the contract referred to in paragraph 1 shall be governed by the law of the Member State in which several affiliates of the data exporter are established, namely the United Kingdom.

4.

The data exporter shall keep a list of subprocessing agreements concluded under the Clauses and notified by the data importer pursuant to Clause 5 (j), which shall be updated at least once a year. The list shall be available to the data exporter’s data protection supervisory authority.

 

1

This requirement may be satisfied by the subprocessor co-signing the contract entered into between the data exporter and the data importer under this Decision.

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Clause 12

Obligation after the termination of personal data processing services

1.

The parties agree that on the termination of the provision of data processing services, the data importer and the subprocessor shall, at the choice of the data exporter, return all the personal data transferred and the copies thereof to the data exporter or shall destroy all the personal data and certify to the data exporter that it has done so, unless legislation imposed upon the data importer prevents it from returning or destroying all or part of the personal data transferred. In that case, the data importer warrants that it will guarantee the confidentiality of the personal data transferred and will not actively process the personal data transferred anymore.

2.

The data importer and the subprocessor warrant that upon request of the data exporter and/or of the supervisory authority, it will submit its data processing facilities for an audit of the measures referred to in paragraph 1.

 

On behalf of the data exporter:

Name (written out in full): **

Position:  **

Address:  **

Other information necessary in order for the contract to be binding (if any):

Signature……………………………………….

Date.............................................................

(stamp of organisation)

 

 

 

On behalf of the data importer:

Name (written out in full):

Position:

Address:

Other information necessary in order for the contract to be binding (if any):

Signature……………………………………….

Date.............................................................

(stamp of organisation)


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Appendix 1 to the Standard Contractual Clauses

 

This Appendix forms part of the Clauses and must be completed and signed by the parties.

The Member States may complete or specify, according to their national procedures, any additional necessary information to be contained in this Appendix.

Data exporter

The data exporter is (please specify briefly your activities relevant to the transfer):

Collectively, TNC (US) Holdings, Inc., and its affiliates and subsidiaries, which engage in market research, measurement, analysis and related activities and services.

Data importer

The data importer is (please specify briefly activities relevant to the transfer):

Provides technology, infrastructure support and related services.

Data subjects

The personal data transferred concern the following categories of data subjects (please specify):

Clients, employees of clients, contractors, employees, beneficiaries of employees, panellists, survey respondents, and other individuals whose personal data may be collected in the course of the Data Exporters’ business.

Categories of data

The personal data transferred concern the following categories of data (please specify):

All human resource data necessary for the administration of the Data Exporters’ business; clients’ data necessary for the provision of services by the Data Exporters; panellists’, survey respondents’ and other individuals’ personal data that are collected in the course of Data Exporters’ business.

Special categories of data (if appropriate)

The personal data transferred concern the following special categories of data (please specify):

Not applicable.

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Processing operations

The personal data transferred will be subject to the following basic processing activities (please specify):

Collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, making available, alignment or combination, blocking, erasure or destruction, as needed for the support of Data Exporters’ business activities.

Appendix 2 to the Standard Contractual Clauses

 

This Appendix forms part of the Clauses and must be completed and signed by the parties.

Description of the technical and organisational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached):

See the technical and organisational security measures required by the Agreement between the Data Importers and TNC (US) Holdings, Inc.

 

 

DATA EXPORTER

Name: TNC (US) Holdings, Inc., on behalf of all of its affiliates and subsidiaries

Authorised Signature ……………………

Date .............................................................

 

 

DATA IMPORTER

Name: ………………………………

Authorised Signature ……………………

Date .............................................................

 

 

 

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SCHEDULE Q

 

LOCAL COUNTRY SPECIFIC TERMS

 

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EXHIBIT Q-1

 

FORM OF LOCAL AGREEMENT

 

 

 

 

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EXHIBIT Q-1

 

FORM OF LOCAL AGREEMENT

 

[Note:  This form is to be used only for agreements between Nielsen entities and TCS entities outside of the U.S. and India.]

This local services agreement (the “ Local Agreement ”), effective as of [_____] (the “ Local Agreement Effective Date ”) is entered into by and between:

[ Nielsen Local Entity ], a company incorporated in [______] (registered number [_____]), whose registered office is at [_____] (“ Nielsen Local Entity ”); and

[ TCS Local Entity ], a company incorporated in [______] (registered number [_____]), whose registered office is at [_______] (“ TCS Local Entity ”).

The Nielsen Local Entity and the TCS Local Entity are each, individually, a “ Party ”, and collectively “ Parties ”.

WHEREAS, The Nielsen Company (US), LLC (“Nielsen”), and Tata America International Corporation, doing business as TCS America (“ TCS America ”) and Tata Consultancy Services Limited (“ TCSL ”, collectively with TCS America, “ TCS ”) are parties to a  Second Amended and Restated Master Services Agreement (the “SARA”), effective as of January 1, 2017, pursuant to which TCS and certain TCS Affiliates provide various Services to Nielsen, Nielsen Affiliates, and other Service recipients;

In accordance with Section 20 of the SARA, this Local Agreement describes the TCS Services to be provided by the TCS Local Entity to the Nielsen Local Entity, and the variations from the terms and conditions of the SARA and Schedules as applicable to the TCS Services; and

The TCS Local Entity shall supply the TCS Services as varied in this Local Agreement to the Nielsen Local Entity, and, upon the Nielsen Local Entity’s request, such third parties as permitted under the SARA and designated by the Nielsen Local Entity.

Section 41.

Incorporation and acknowledgement

The terms and conditions of the SARA are hereby incorporated into this Local Agreement and shall apply as between the Nielsen Local Entity and the TCS Local Entity.

Section 42.

definitions

Capitalized terms used in the Local Agreement and not otherwise defined herein shall have the meaning provided in the SARA.

Section 43.

serviceS commencement date

The TCS Local Entity shall begin providing applicable Services under this Local Agreement on [_____].

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Section 44.

TaxES

[All applicable taxes payable in respect of the Charges shall be borne by the Parties in accordance with this Section 4.]

[NOTE:  applicable tax provisions to be inserted, if any.]

Section 45.

Dispute resolution

45.1 Dispute Resolution Process

Any complaints, problems or disputes arising out of, related to, or in any way connected with this Local Agreement shall first be dealt with in accordance with the process set out at Section 27 (Dispute Resolution) of the SARA

45.2 Consolidation of Disputes

If Nielsen or TCS elects to consolidate a dispute arising under this Local Agreement with a dispute arising under the SARA, the Nielsen Local Entity and the TCS Local Entity shall assign and transfer to Nielsen or TCS (as applicable) the relevant causes of action, claims or proceedings (of whatever form, including those arising in contract, tort, negligence, misrepresentation or breach of statutory duty) arising under this Local Agreement so that Nielsen or TCS will be able to bring such action, claim or proceedings on its own behalf.  The Nielsen Local Entity and the TCS Local Entity hereby appoint Nielsen or TCS (as the case may be) as their attorneys in fact (coupled with an interest) in connection therewith.

Section 46.

notices

All Notices given pursuant to this Local Agreement will be given in accordance with Section 34.2 of the SARA and addressed  as follows:

 

If to Nielsen Local Entity:

 With a Copy to:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Attn:

 

 Attn:

 

 

 

If to TCS Local Entity:

 With a Copy to:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Attn:

 

 Attn:

 

 

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[Note: applicable contact details to be inserted.]

Section 47.

Governing law

This Local Agreement and performance under it will be governed by and construed in accordance with the laws of the State of New York and the United States of America without regard to choice of law principles other than Section 5-1401 and Section 5-1402 of the General Obligations Law of the State of New York.  

Section 48.

Applicable language

The language of this Local Agreement is English and all notices given under this Local Agreement must be in English to be effective.  No translation of this Local Agreement or of any notice will be of any effect in the interpretation of this Local Agreement or in determining the intent of the Parties.  The Parties have expressly agreed that this Local Agreement and all related agreements be drafted in English.

Section 49.

LOCAL INVOICING AND LOCAL CURRENCY

49.1 Payment Terms

Payment terms will be as per the Section 19.4 of the SARA

[NOTE:  applicable local invoicing and local currency  provisions to be inserted, if any.]

Section 50.

variations to the master agreement

For purposes of this Local Agreement, the following sections of the SARA shall be varied as provided in this Section 10.

[Such Local Agreement shall vary such terms and conditions and Schedules and Attachments only if necessary to comply with the local law in the country concerned, to designate which of the TCS Services described in Schedule A to the SARA or an SOW shall be provided under such Local Agreement, and to designate the invoicing and payment currency for the applicable Local Agreement]

 

IN WITNESS WHEREOF, the Parties have caused this Local Agreement to be executed by their respective duly authorized representatives and delivered as of the Local Agreement Effective Date.

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[Nielsen Local Entity]

[TCS Local Entity]

By:

 

By:

 

 

 

 

 

Title:

 

Title:

 

Date:

 

Date:

 

 

 

 

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SCHEDULE R

BUSINESS ASSOCIATE AGREEMENT

 

 

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NIELSEN &TCS CONFIDENTIAL INFORMATION

SCHEDULE R

BUSINESS ASSOCIATE AGREEMENT

 

[TBD]

 

 

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EXHIBIT R-1

FORM OF

BUSINESS ASSOCIATE AGREEMENT

 

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EXHIBIT R-1

FORM OF BUSINESS ASSOCIATE AGREEMENT

This HIPAA Business Associate Agreement (“ BAA ”) to the Second Amended and Restated Master Service Agreement (“ SARA” ) is made and entered into as of January 1, 2017 (the “ BAA Effective Date ”), by and between:

TCS :  Tata America International Corporation, doing business as TCS America, a New York corporation (“ TCS America ”) and Tata Consultancy Services Limited, a company established under the laws of the Republic of India (“ TCSL ”).  TCS America is a wholly owned subsidiary of TCSL.  TCSL and TCS America are collectively referred to hereinafter as “ TCS ”;

and

Nielsen :  The Nielsen Company (US), LLC (“ Nielsen ”), a Delaware limited liability company.  

WHEREAS, the parties desire to comply, as applicable, with the Standards for Privacy and Security of Individually Identifiable Health Information (45 CFR Parts 160 and 164) (the “ Privacy and Security Rules ”) and any amendments thereto issued by the United States Department of Health and Human Services under the authority of the Health Insurance Portability and Accountability Act of 1996 (“ HIPAA ”), Public Law 104-191;

NOW THEREFORE, in consideration of the foregoing and of the mutual covenants and agreements contained herein, and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties agree as follows:

Section 51.

Definitions

The following terms will have the meaning ascribed to them in this Section 1.  All other terms used but not otherwise defined in this BAA will have the same meaning as ascribed to them in the Privacy and Security Rules.

51.1 Designated Record Set ” will have the same meaning as the term “designated record set” in 45 CFR § 164.501.

51.2 Disclose ” or “ Disclosure ” means the release, transfer, provision of, access to, or divulging in any other manner of information outside TCS.

51.3 Electronic Protected Health Information ” or “ Electronic PHI ” will have the same meaning as the term “electronic protected health information” in 45 CFR § 160.103.

51.4 Individual ” will have the same meaning as the term “individual” in 45 CFR § 164.103 and will include a person who qualifies as a personal representative in accordance with 45 CFR § 164.502(g).

51.5 Privacy Rule ” will mean the Standards for Privacy of Individually Identifiable Health Information at 45 CFR § 160 and §164, Subparts A and E.

51.6 Protected Health Information ” or “ PHI ” means information, including demographic information that (a) relates to the past, present or future physical or mental health or condition of an individual, the provision of health care to an individual, or the past, present or future payment for the provision of health care to an individual; (b) identifies the individual (or for which there is a reasonable basis for believing that the information can be used to identify the individual); and (c) is received by TCS (or any TCS Affiliate or TCS subcontractor) from or on

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behalf of Nielsen (or any Nielsen Affiliate), or is created by TCS (or any TCS Affiliate or TCS subcontractor) for Nielsen (or any Nielsen Affiliate), or is made accessible to TCS (or any TCS Affiliate or TCS subcontractor) by Nielsen (or any Nielsen Affiliate).

51.7 Required by Law ” will have the same meaning as the term “required by law” in 45 CFR § 164.103.

51.8 Secretary ” will mean the Secretary of the United States Department of Health and Human Services or his or her designee.

51.9 Security Incident ” will have the same meaning as the term “security incident” in 45 CFR § 164.304.

51.10 Security Rule ” will mean the Security Standards for the Protection of Electronic Protected Health Information at 45 CFR § 160 and § 164, Subparts A and C.

51.11 Use ” will mean, with respect to protected health information, the sharing, employment, application, utilization, examination, or analysis of such information within TCS.

Section 52.

Understanding of the Parties

The parties agree that the terms of this BAA will be in effect and will apply solely to the extent that, pursuant to the SARA MSA, (a) TCS, any TCS Affiliate, or any TCS subcontractor uses or obtains PHI for Nielsen or any Nielsen Affiliate, and/or (b) Nielsen or any Affiliate of Nielsen provides TCS, any TCS Affiliate, or any TCS subcontractor, with access to PHI or discloses PHI to TCS, TCS Affiliate, or any TCS subcontractor.

Section 53.

Obligations and Activities of TCS

53.1 TCS agrees not to Use or Disclose Protected Health Information other than as permitted or required by this BAA or as Required by Law.

53.2 TCS agrees to use appropriate safeguards to prevent inappropriate or unauthorized Use or Disclosure of PHI, other than as provided for by this BAA.

53.3 As required by 45 CFR § 164.530(f), TCS agrees to mitigate, to the extent practicable, any harmful effect that is known to TCS of a Use or Disclosure of PHI by TCS in violation of the Privacy or Security Rules, or the requirements of this BAA.

53.4 TCS agrees to report to Nielsen, in writing, any Use or Disclosure of PHI not provided for by this BAA or in violation of the Privacy or Security Rules of which it becomes aware.

53.5 TCS agrees to report to Nielsen, in writing, any Security Incident of which it becomes aware.

53.6 TCS agrees to ensure that any agent, including a subcontractor, to whom it provides PHI or electronic PHI received from, or created or received by TCS on behalf of Nielsen agrees to the same restrictions and conditions that apply through this BAA to TCS with respect to such information.  TCS agrees to ensure that any agent, including a subcontractor, to whom it provides electronic PHI, agrees to implement reasonable and appropriate safeguards to protect the PHI.  

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53.7 TCS agrees to provide access, at the request of Nielsen, to PHI in a Designated Record Set if appropriate, to Nielsen for inspection and copying by Nielsen.

53.8 TCS agrees to make PHI available for amendment(s) and incorporate any amendment to PHI, in a Designated Record Set if appropriate, that Nielsen directs or agrees to pursuant to 45 CFR § 164.526 upon request from Nielsen.

53.9 TCS agrees to make any PHI and its internal practices, books, and records, including policies and procedures, relating to the Use and Disclosure of PHI received from, or created or received by TCS on behalf of Nielsen, available to the Secretary or upon request by Nielsen for purposes of the Secretary determining Nielsen’s compliance with the Privacy Rule.  TCS will provide to Nielsen a copy of any PHI that TCS provides to the Secretary concurrently with providing such PHI to the Secretary.

53.10 Upon Nielsen’s request, TCS will provide an accounting of each Disclosure of PHI made by TCS or its employees, agents, representatives or subcontractors other than disclosures that are exempt from the accounting requirement under 45 CFR § 164.528(a)(1).  Any accounting provided by TCS under this subsection will include: (a) the date of the Disclosure; (b) the name, and address if known, of the entity or person who received the PHI; (c) a brief description of PHI disclosed; and (d) a brief statement of the purpose of the Disclosure.  For each Disclosure that could require an accounting under this subsection, TCS will document the information specified in (a) through (d) above, and will securely retain this documentation for six (6) years from the date of Disclosure.

53.11 TCS agrees to provide any and all information to Nielsen, upon request from Nielsen, to permit Nielsen to respond to a request by an Individual for an Accounting of Disclosures of PHI in accordance with 45 CFR § 164.528.

53.12 TCS and its agents or subcontractors will only request, Use and Disclose the minimum amount of PHI necessary to accomplish the purpose of the request, Use or Disclosure, in accordance with the Privacy Rule and the requirements of this BAA.

53.13 TCS agrees to implement administrative, physical and technical safeguards that reasonably and appropriately ensure the confidentiality, integrity, and availability of the electronic PHI that it creates, receives, maintains, or transmits on behalf of Nielsen, as required by the Security Rule.

53.14 TCS agrees to protect against any reasonably anticipated threats or hazards to the security or integrity of such electronic PHI, and against any reasonably anticipated Uses or Disclosures of such information that are not permitted or required under 45 CFR § 164, Subpart E.

53.15 TCS agrees that TCS has no ownership rights with respect to the PHI.

Section 54.

Specific Use and Disclosure Provisions

54.1 Except as otherwise limited in this BAA, TCS may Use PHI only to fulfil its obligations under the SARA MSA.  

54.2 TCS may not Disclose PHI to any third party unless Nielsen has provided its consent or such Disclosure is Required by Law (in which case TCS will notify Nielsen promptly).

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Section 55.

Obligations of Nielsen

55.1 If required under applicable law, Nielsen will provide TCS with the Notice of Privacy Practices that Nielsen produces in accordance with 45 CFR 164.520, as well as any changes to such notice.

55.2 If required under applicable law, Nielsen will notify TCS of any limitation(s) in its Notice of Privacy Practices of Nielsen in accordance with 45 CFR § 164.520, to the extent that such limitation may affect TCS’ Use or Disclosure of PHI.

55.3 Nielsen will notify TCS of any changes in, or revocation of, permission by an Individual to Use or Disclose PHI, to the extent that such changes may affect TCS’ Use and Disclosure of PHI.

55.4 Nielsen will notify TCS of any restriction to the Use or Disclosure of an Individual’s PHI that Nielsen has agreed to in accordance with 45 CFR § 154.522, to the extent that such restriction may affect TCS’ Use or Disclosure of PHI.

Section 56.

Permissible Requests by Nielsen  

Nielsen will not request TCS to Use or Disclose PHI in any manner that would not be permissible under the Privacy Rule or the Security Rule if done by Nielsen.

Section 57.

Term and Termination

57.1 Term .  This BAA will begin on the BAA Effective Date and continue until the termination of this BAA or the SARA as provided in Section 7.3 of this BAA.

57.2 Termination for Cause .  Upon Nielsen’s knowledge of a material breach of the terms of this BAA by TCS, Nielsen will:

 

(a)

Provide a reasonable opportunity for TCS to cure the breach or end the violation and terminate this BAA and the applicable portions of the SARA if TCS does not cure the breach or end the violation within the reasonable period; or

 

(b)

Immediately terminate this BAA and the applicable portions of the SARA between TCS and Nielsen if TCS has breached a material term of this BAA and cure is not possible; or

 

(c)

If neither termination nor cure are feasible, Nielsen will report the violation to the Secretary if required by applicable law.

57.3 Termination of SARA .  This BAA will immediately terminate if the SARA terminates or expires.  The effective date of such termination will be the same as the effective date that the SARA terminates or expires.

57.4 Effect of Termination

 

(a)

Except as provided in this section, upon termination of this BAA or the SARA, for any reason, TCS will return or destroy all PHI received from Nielsen, or created or received by TCS on behalf of Nielsen.  This provision will apply to all PHI that is in the possession of subcontractors or agents of TCS.  TCS will retain no copies of the PHI.

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(b)

If that TCS determines that returning or destroying the PHI is infeasible, TCS will provide to Nielsen notification of the conditions that make return or destruction infeasible. Upon notice that return or destruction of PHI is infeasible, TCS will extend the protections of this BAA to such PHI and limit further Uses and Disclosures of such PHI to those purposes that make the return or destruction infeasible, for so long as TCS maintains such PHI.

Section 58.

Miscellaneous

58.1 Amendment .  The parties agree to take such action as is necessary to amend this BAA from time to time as necessary for Nielsen and TCS to comply with the requirements of the Privacy Rule, the Security Rule, and HIPAA.

58.2 Survival .  The respective rights and obligations of TCS under Section 7.4 of this BAA will survive the termination of this BAA.

58.3 Interpretation .  Any ambiguity in this BAA will be resolved to permit Nielsen and TCS to comply with the Privacy and Security Rules.

58.4 Third Party Rights .  This BAA is entered into solely between and may be enforced only by Nielsen and TCS.  This BAA does not create any rights in third parties or create any obligations of Nielsen or TCS to any third party.

58.5 Governing Law .  This BAA will be governed by and enforced in accordance with the laws of the State of New York and applicable federal laws.

58.6 Severability .  If any provision of this BAA is declared null and void by any tribunal with appropriate jurisdiction, the remainder of the provisions of this BAA will remain in full force and effect.

58.7 Waiver .  The waiver of any provision on any occasion by either Nielsen or TCS will not constitute a release or modification of that provision in the future, unless otherwise amended pursuant to Section 8.1 of this BAA.

58.8 Counterparts and Signatures .  This BAA may be executed in any number of counterparts, each of which will be deemed an original and constitute one and the same instrument.  Further, execution by use of facsimile or electronically scanned signatures will have the same force and effect as original signatures.

IN WITNESS WHEREOF , the parties have each caused this BAA to be signed and delivered by its duly authorized representative.

THE NIELSEN COMPANY B.V.

TATA AMERICA INTERNATIONAL CORPORATION

By: ______________________________

Name: ____________________________

Title: _____________________________

By: ______________________________

Name: ____________________________

Title: _____________________________

 

 

TATA CONSULTANCY SERVICES LIMITED

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By: ______________________________

Name: ____________________________

Title: _____________________________

 

 

 

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SCHEDULE S

GRANDFATHERED DOMAIN EXPERTS

 

 

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SCHEDULE S

 

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Exhibit 10.19(c) 1

RESTRICTED STOCK UNIT AWARD AGREEMENT

THIS GRANT is hereby made effective as of the Grant Date set forth on the schedule attached hereto as Schedule A (“ Schedule A ”, such date, the “ Grant Date ”) between Nielsen Holdings plc , a company incorporated under the laws of England and Wales, having its registered office in the United Kingdom (hereinafter referred to as the “ Company ”) and the individual whose name is set forth on Schedule A hereof, who is in the Employment of the Company or a Subsidiary (the “ Participant ”). Any capitalized terms herein not otherwise defined in this Agreement shall have the meaning set forth in the Nielsen 2010 Stock Incentive Plan (the “ Plan ”).

WHEREAS, the Company wishes to carry out the Plan, the terms of which are hereby incorporated by reference and made a part of this Agreement; and

WHEREAS, the Committee, charged with administration of the Plan, has determined that it would be to the advantage and best interest of the Company and its shareholders to grant the Participant restricted stock units (as provided in Section 1 below), ultimately payable in shares of Common Stock (the “ Award ”) as an incentive for increased efforts during the Participant’s term of office with the Company or any of its Subsidiaries, and has advised the Company thereof and instructed the undersigned officers to grant said Award;

NOW, THEREFORE, in consideration of the mutual covenants herein contained and other good and valuable consideration, receipt of which is hereby acknowledged, the parties hereto do hereby agree as follows:

1. Grant of RSUs . For valuable consideration, receipt of which is hereby acknowledged, the Company hereby grants the number of restricted stock units (“ RSUs ”) to the Participant set forth on Schedule A, on the terms and conditions hereinafter set forth, and pursuant and subject to the terms of the Plan. Each RSU represents the unfunded, unsecured right of the Participant to receive one share of the Company’s common stock (each, a “ Share ”). The Participant will become vested in the RSUs, and take delivery of the Shares, as set forth in this Agreement.

2. Vesting and Timing of Transfer .

(a) Unless otherwise provided herein, the Participant shall become vested in the RSUs granted on the Grant Date in accordance with the Plan and the vesting provisions set forth on Schedule A (each date on which all or a portion of the RSUs become vested thereunder, a “ Vesting Date ”), subject to the continued Employment of the Participant by the Company or a Subsidiary through the relevant Vesting Date.

(b) Notwithstanding the foregoing, upon a termination of the Participant’s Employment by the Company without Cause, by the Participant for Good Reason,  a pro-rata portion of the installment of RSUs that would, but for such termination, be scheduled to vest on the next Vesting Date following such termination of Employment will become vested upon the date of such termination, with such pro-rata portion determined based on the number of days the Participant was employed by the Company or any of its Subsidiaries since the immediately prior Vesting Date, relative to 365 days. 

(c) Upon the Participant’s death or Permanent Disability, all unvested RSUs shall become immediately vested.

(d) Upon termination of the Participant’s Employment with the Company and all of its Subsidiaries for any reason other than as set forth in Section 2(b) or (c) above, all unvested RSUs shall immediately be forfeited by the Participant, without payment of any consideration therefor.

(e) The Board shall cause to be delivered to the Participant such Shares underlying any non-forfeited, vested RSUs as soon as practicable after they become vested RSUs as provided in this

 


Exhibit 10.19(c) 2

Section 2 (but in no event later than 2½ months after the last day of the calendar year in which such RSUs become so vested).

(f) In the event of the death of the Participant the delivery of Shares under Section 2(d), as applicable, shall be made to the person or persons to whom the Participant’s rights under the Agreement shall pass by will or by the applicable laws of descent and distribution.

(g) Upon each transfer of Shares in accordance with Section 2(d) above, the Company shall have satisfied its obligation with respect to the number of RSUs equal to the number of Shares delivered to the Participant pursuant thereto, and the Participant shall have no further rights to claim any additional Shares in respect thereof. Notwithstanding the foregoing, the Participant may elect to defer the transfer of Shares by providing notice to the Company in accordance with all applicable rules, policies, and procedures established by the Committee.

3. Dividends . Unless otherwise provided pursuant to Section 4 below, from and after the Grant Date, the Participant will only be entitled to receive dividend equivalent payments or other distributions, if any, with respect to Shares underlying the RSUs in accordance with the terms set forth in Schedule A.  

4. Adjustments Upon Certain Events . The Committee shall, in its sole discretion, make certain equitable substitutions or adjustments to any Shares or RSUs subject to this Agreement pursuant to Section 10 of the Plan.

5. Definitions . For purposes of this Agreement, the following terms shall have the following meanings:

Cause ” shall mean “Cause” as such term may be defined in any employment, change in control or severance agreement between the Participant and the Company or any of its Subsidiaries (the “ Employment Agreement ”), or, if there is no such Employment Agreement or if no such term is defined therein, “Cause” shall mean:  (i) the Participant’s willful misconduct with regard to the Company or any of its Subsidiaries; (ii) the Participant is indicted for, convicted of, or pleads nolo contendere to, a felony, a misdemeanor involving moral turpitude, or an intentional crime involving material dishonesty other than, in any case, vicarious liability; (iii) the Participant’s conduct involving the use of illegal drugs in the workplace; (iv) the Participant’s failure to attempt in good faith to follow a lawful directive of his or her supervisor within ten (10) days after written notice of such failure; and/or (v) the Participant’s breach of any agreement with the Company or any Subsidiary which continues beyond ten (10) days after written demand for substantial performance is delivered to the Participant by the Company (to the extent that, in the reasonable judgment of the Committee (or its designee), such breach can be cured by the Participant).

Good Reason ” shall mean without the Participant’s consent, (i) a reduction in Participant’s annual rate of base salary (excluding any reduction in the Participant’s base salary that is part of a plan to reduce compensation of comparably situated employees of the Company generally; provided that such reduction in the Participant’s rate of base salary is not greater than fifteen percent (15%) of such rate of base salary); (ii) the material diminution of the Participant’s position due to the Company’s removal of the Participant from the Global Band in which he was employed immediately prior to such removal, to a position within a Global Band that is lower in rank than such prior Global Band; or (iii) the relocation by the Company or any of its Subsidiaries of the Participant’s primary place of employment with the Company or any of its Subsidiaries to a location more than fifty (50) miles outside of the Participant’s current principal place of employment immediately prior to such relocation (which shall not be deemed to occur due to a requirement that the Participant travel in connection with the performance of his or her duties); in any case of the foregoing, that remains uncured after ten (10) business days after the Participant has provided the Company written notice that the Participant believes in good faith that such event giving rise to such claim of Good Reason has occurred, so long as such notice is provided within thirty (30) business days after such event has first occurred.

 


Exhibit 10.19(c) 3

Permanent Disability ” shall mean that due to an injury or illness, the Participant requires the regular care and attendance of a qualified, licensed and practicing physician and the Participant is unable to perform the material duties of his or her regular occupation due to such injury or illness.   The Committee or its delegee shall have sole discretion to determine whether this definition is met.

6. No Right to Continued Employment . Nothing in this Agreement or in the Plan shall confer upon the Participant any right to continue in the Employment of the Company or any Subsidiary or shall interfere with or restrict in any way the rights of the Company and its Subsidiaries, which are hereby expressly reserved, to terminate the Employment of the Participant at any time for any reason whatsoever, with or without cause, subject to the applicable provisions of, if any, the Participant’s employment agreement with the Company or any Subsidiary or offer letter provided by the Company or any Subsidiary to the Participant.

7. No Acquired Rights . In participating in the Plan, the Participant acknowledges and accepts (i) that the Board has the power to amend or terminate the Plan, to the extent permitted thereunder, at any time, and (ii) that the opportunity given to the Participant to participate in the Plan is entirely at the discretion of the Committee and does not obligate the Company or any of its Affiliates to offer such participation in the future (whether on the same or different terms). The Participant further acknowledges and accepts that (a) such Participant’s participation in the Plan is not to be considered part of any normal or expected compensation, (b) the value of the RSUs or the Shares shall not be used for purposes of determining any benefits or compensation payable to the Participant or the Participant’s beneficiaries or estate under any benefit arrangement of the Company or any Subsidiary , including but not limited to severance or indemnity payments, and (c) the termination of the Participant’s employment with the Company and all Subsidiaries under any circumstances whatsoever will give the Participant no claim or right of action against the Company or any Subsidiary in respect of any loss of rights under this Agreement or the Plan that may arise as a result of such termination of employment.

8. No Rights of a Stockholder . The Participant shall not have any rights or privileges as a stockholder of the Company until the Shares underlying vested RSUs have been registered in the Company’s register of stockholders as being held by the Participant.

9. Transferability . RSUs may not be assigned, alienated, pledged, attached, sold or otherwise transferred or encumbered by the Participant otherwise than by will or by the laws of descent and distribution, and any purported assignment, alienation, pledge, attachment, sale, transfer or encumbrance not permitted by this Section 9 shall be void and unenforceable against the Company or any Subsidiary or Affiliate.

10. Withholding . The Participant may be required to pay to the Company or any Affiliate, applicable withholding taxes with respect to any transfer under this Agreement or under the Plan and to take such action as may be necessary in the opinion of the Company to satisfy all obligations for the payment of such taxes, pursuant to Section 4(c) of the Plan.  At the Participant’s election such withholding taxes may be withheld from any transfer due under this Agreement or under the Plan or from any compensation or other amount owing to the Participant, or the Participant may pay such withholding taxes in cash to the Company.

11. Choice of Law . This agreement shall be governed by and construed in accordance with the laws of the state of New York without regard to conflicts of law , except to the extent that the issue or transfer of Shares shall be subject to mandatory provisions of the laws of England and Wales .

12. RSUs Subject to Plan . By entering into this Agreement, the Participant agrees and acknowledges that the Participant has received and read a copy of the Plan. All RSUs are subject to the Plan. In the event of a conflict between any term or provision contained herein and a term or provision of the Plan, the applicable terms and provisions of the Plan will govern and prevail.

 


Exhibit 10.19(c) 4

1 3 . Signature in Counterparts . If executed in writing, this Agreement may be signed in counterparts, each of which shall be an original, with the same effect as if the signatures thereto and hereto were upon the same instrument.

14. Section 409A of the Code . Notwithstanding any other provisions of this Agreement or the Plan, the RSUs granted hereunder shall not be deferred, accelerated, extended, paid out or modified in a manner that would result in the imposition of an additional tax under Section 409A of the Code upon the Participant. In the event it is reasonably determined by the Committee that, as a result of Section 409A of the Code, the transfer of Shares under this Agreement may not be made at the time contemplated hereunder without causing the Participant to be subject to taxation under Section 409A of the Code, the Company will make such payment on the first day that would not result in the Participant incurring any tax liability under Section 409A of the Code. Notwithstanding anything herein to the contrary, if at the time of the Participant’s termination of employment with the Company the Participant is a “specified employee” as defined in Section 409A of the Internal Revenue Code of 1986, as amended and the deferral of the commencement of any payments or benefits otherwise payable hereunder as a result of such termination of employment is necessary in order to prevent any accelerated or additional tax under Section 409A of the Code, then the Company will defer the commencement of the payment of any such payments or benefits hereunder (without any reduction in such payments or benefits ultimately paid or provided to the Participant) until the date that is six months following the Participant’s termination of employment with the Company (or the earliest date as is permitted under Section 409A of the Code without any accelerated or additional tax).

 

15. Confidential Information; Non-Compete; Non-Solicitation

 

The Participant acknowledges and agrees that the Participant is bound by and will comply with the restrictive covenants and obligations contained  in the Appendix to this Agreement, which covenants and obligations are incorporated herein by reference and made a part of this Agreement.

 

16. Data Privacy

Participant hereby acknowledges that the Company holds information about the Participant  relating to his employment, the nature and amount of his compensation, bank details, and other personal details and the fact and conditions of Participant’s participation in the Plan. Participant understands that the Company is the controller of Participant’s personal data and is the only person authorized to process that data and is responsible for maintaining adequate security with regard to it. As the Company is part of a group of companies operating internationally, it may be necessary for the Company to make the details referred to above available to: (a) other companies within the Company that may be located outside the European Economic Area (“EEA”) or such other geographical location in which  Participant is employed where there may be no legislation concerning an individual’s rights concerning personal data; (b) third party advisers and administrators of the Plan; and/or (c) the regulatory authorities. Any personal data made available by the Company to the parties referred to above in (a), (b), or (c) in relation to the Plan will only be for the purpose of administration and management of the plan by the Company , on behalf of the Company . Participant’s information will not, under any circumstances, be made available to any party other the parties listed above under (a), (b), or (c). Participant hereby authorizes and directs the Company to disclose to the parties as described above under (a), (b) or (c) any of the above data that is deemed necessary to facilitate the administration of the Plan. Participant understands and authorizes the Company to store and transmit such data in electronic form. Participant confirms that the Company has notified Participant of his entitlement to reasonable access to the personal data held about Participant and of his rights to rectify any inaccuracies in that data.

 


Exhibit 10.19(c) 5

 

17. Forfeiture of Grant

 

If the Participant does not sign and return this Agreement within six months following the Grant Date, the RSUs shall be forfeited and shall be of no further force and effect.

 

 

 

IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date first above written.

 

Nielsen Holdings plc

 

 

 

 

By: Nancy Ramsey Phillips Chief Human Resources OfficerPARTICIPANT:Participant name Online grant acceptance satisfies signature requirement

 

 

 

 

 

 

 

 


 


Exhibit 10.19(c) 6

Schedule A

 

 

Name:

Participant name

Grant Date:

Grant date

Number of RSUs:

Number of shares granted

Normal Vesting of RSUs:

Vesting Schedule (Dates & Quantities)

Vesting on a “Change in Control”:

Per Plan terms.

Dividends:

RSUs, whether or not vested, shall be credited with dividend equivalents as and when dividends are paid on the Company’s actual shares, with such dividend equivalents deemed to be invested in additional RSUs for the Participant’s account as of the corresponding dividend payment date (which additional RSUs shall vest upon the vesting of the underlying RSUs to which they are attributable).  No dividend equivalents shall be credited with respect to any fractional shares in a Participant’s account.

 


 


Exhibit 10.19(c) 7

APPENDIX

 

Confidential Information; Non-Compete; Non-Solicitation

 

1.

In consideration of the Company entering into this Agreement with the Participant, the Participant shall not, directly or indirectly, (i) at any time during or after the Participant’s employment with the Company or any of its subsidiaries, parents or affiliates (collectively, “Nielsen”), disclose any Confidential Information (as defined below) except when required to perform his or her duties to Nielsen, by law or judicial process; or (ii) at any time during the Participant’s employment with Nielsen and for a period of 12 months thereafter (A)  associate with (whether as a proprietor, investor, director, officer, employee, consultant, partner  or otherwise) or render services to any business that competes with the business of Nielsen in which the Participant was engaged or with respect to which the Participant performed services at any time in the 3 years preceding the Participant’s termination of employment from Nielsen, in any geographic or market area where Nielsen conducts business or provides products or services; provided, however, that nothing herein shall be deemed to prohibit the Participant’s ownership of not more than 2% of the publicly-traded securities of any competing business, (B) perform for or provide to any clients of Nielsen any products or services similar to those provided by any business of Nielsen in which the Participant was engaged or with respect to which the Participant performed services at any time in the 3 years preceding the Participant’s termination of employment from Nielsen, (C) induce, influence, encourage or solicit in any manner any client, prospective client, vendor or supplier of Nielsen with which the Participant had interactions in connection with his/her employment in the 18 months prior to termination of the Participant's employment with Nielsen, to cease or reduce doing business with Nielsen or to do business with the Participant or with any other person or entity other than Nielsen,  or (D) solicit, recruit, hire or seek to hire, or otherwise assist or participate in any way in the solicitation, recruitment or hiring of, any person who has been employed or engaged by Nielsen at any time during the 6 months immediately preceding the termination of the Participant’s employment, or induce, influence, or encourage in any manner, or otherwise assist or participate in any way in the inducement, influence or encouragement of, any such person to terminate his or her employment or engagement with Nielsen.  The provisions hereof shall be in addition to and not in derogation of any other agreement covering similar matters to which the Participant and the Company or any subsidiary or affiliate thereof are parties.

 

2.

“Confidential Information” shall include all trade secrets or confidential information owned, possessed or used by Nielsen in any form, whether or not explicitly designated as confidential information, including, without limitation, business plans, strategies, customer lists, customer projects, cooperator lists, personnel information, financial information, pricing information, cost information, methodologies, software, data, and product research and development.  Confidential Information shall not include any information that is generally known to the industry or the public other than as a result of the Participant’s breach of this covenant or any breach of other confidentiality obligations by the Participant, employees or third parties.

 

3.

Notwithstanding section 1 above, if at any time a court holds that the restrictions stated in such section are unreasonable or otherwise unenforceable under circumstances then existing, the parties hereto agree that the maximum period, scope or geographic area determined to be reasonable under such circumstances by such court will be substituted for the stated period, scope or area or, if the court does not undertake such substitution, then the remainder of section 1 shall be given full effect without regard to the invalid portion.  Because the Participant’s services are unique and because the Participant has had access to Confidential Information, the parties hereto agree that money damages will be an inadequate remedy for any breach of this Agreement.  In the event of a breach or threatened breach of this Agreement, Nielsen or its successors or assigns may, in addition to other rights and remedies existing in their favor, (i) apply to any court of competent jurisdiction for specific performance and/or

 


Exhibit 10.19(c) 8

injunctive relief in order to enforce, or prevent any violations of, the provisions hereof (without the posting of a bond or other security) and (ii) may require the Participant (A) to forfeit any vested or unvested portion of the Grant and to return all Shares previously issued to the Participant under the Grant (“Grant Shares”) and (B) to pay to Nielsen the full value of any consideration received for the Grant Shares that were previously sold by the Participant or otherwise disposed of to a third party (or if no such consideration was received, the then fair market value of the Grant Shares).

 

4.

The Participant acknowledges that the restrictions in section 1 above are not greater than required to protect Nielsen’s legitimate business interests, including without limitation the protection of its trade secrets and other confidential information and the protection of its client relationships, and are reasonably limited in time or duration, geography and scope of activity.  The Participant further acknowledges that, viewed separately or together, the restrictions in section 1 above do not unfairly or unreasonably restrict the Participant’s ability to obtain other comparable employment, earn a living, work in any particular area or otherwise impose an undue hardship on Participant.

 

 

 

Exhibit 10.19(d)

RESTRICTED STOCK UNIT AWARD AGREEMENT

THIS GRANT is hereby made effective as of the Grant Date set forth on the schedule attached hereto as Schedule A (“ Schedule A ”, such date, the “ Grant Date ”) between Nielsen Holdings plc , a company incorporated under the laws of England and Wales, having its registered office in the United Kingdom (hereinafter referred to as the “ Company ”) and the individual whose name is set forth on Schedule A hereof, who is in the Employment of the Company or a Subsidiary (the “ Participant ”). Any capitalized terms herein not otherwise defined in this Agreement shall have the meaning set forth in the Nielsen 2010 Stock Incentive Plan (the “ Plan ”).

WHEREAS, the Company wishes to carry out the Plan, the terms of which are hereby incorporated by reference and made a part of this Agreement; and

WHEREAS, the Committee, charged with administration of the Plan, has determined that it would be to the advantage and best interest of the Company and its shareholders to grant the Participant restricted stock units (as provided in Section 1 below), ultimately payable in shares of Common Stock (the “ Award ”) as an incentive for increased efforts during the Participant’s term of office with the Company or any of its Subsidiaries, and has advised the Company thereof and instructed the undersigned officers to grant said Award;

NOW, THEREFORE, in consideration of the mutual covenants herein contained and other good and valuable consideration, receipt of which is hereby acknowledged, the parties hereto do hereby agree as follows:

1. Grant of RSUs . For valuable consideration, receipt of which is hereby acknowledged, the Company hereby grants the number of restricted stock units (“ RSUs ”) to the Participant set forth on Schedule A, on the terms and conditions hereinafter set forth, and pursuant and subject to the terms of the Plan. Each RSU represents the unfunded, unsecured right of the Participant to receive one share of the Company’s Common Stock (each, a “ Share ”). The Participant will become vested in the RSUs, and take delivery of the Shares, as set forth in this Agreement.

2. Vesting and Timing of Transfer .

(a) Unless otherwise provided herein, the Participant shall become vested in the RSUs in accordance with the Plan and the vesting provisions set forth on Schedule A (each date on which all or a portion of the RSUs become vested thereunder, a “ Vesting Date ”), subject to the continued Employment of the Participant by the Company or a Subsidiary through the relevant Vesting Date.

(b) Notwithstanding the foregoing, upon a termination of the Participant’s Employment by the Company or a Subsidiary without Cause or by the Participant for Good Reason, a pro-rata portion of the installment of RSUs that would, but for such termination, be scheduled to vest on the next Vesting Date following such termination of Employment will become vested upon the date of such termination. The pro-rata portion subject to such vesting shall be determined based on the number of days the Participant was employed by the Company or any of its Subsidiaries since the immediately prior Vesting Date. 

(c) Upon the Participant’s death or Permanent Disability, all unvested RSUs shall become immediately vested.

(d) Upon termination of the Participant’s Employment with the Company and all of its Subsidiaries for any reason other than as set forth in Section 2(b) or (c) above, all unvested RSUs shall immediately be forfeited by the Participant, without payment of any consideration therefor.

(e) The Board shall cause to be delivered to the Participant such Shares underlying any non-forfeited, vested RSUs as soon as practicable after they become vested RSUs as provided in this

 


 

2

Section 2 (but in no event later than 2½ months after the last day of the calendar year in which such RSUs become so vested).

(f) In the event of the death of the Participant the delivery of Shares under Section 2(e), as applicable, shall be made to the person or persons to whom the Participant’s rights under the Agreement shall pass by will or by the applicable laws of descent and distribution.

(g) Upon each transfer of Shares in accordance with Section 2(e) above, the Company shall have satisfied its obligation with respect to the number of RSUs equal to the number of Shares delivered to the Participant pursuant thereto, and the Participant shall have no further rights to claim any additional Shares in respect thereof. Notwithstanding the foregoing, the Participant may elect to defer the transfer of Shares by providing notice to the Company in accordance with all applicable rules, policies, and procedures established by the Committee.

3. Dividends . Unless otherwise provided pursuant to Section 4 below, from and after the Grant Date, the Participant will only be entitled to receive dividend equivalent payments or other distributions, if any, with respect to Shares underlying the RSUs in accordance with the terms set forth in Schedule A.  

4. Adjustments Upon Certain Events . The Committee shall, in its sole discretion, make certain equitable substitutions or adjustments to any Shares or RSUs subject to this Agreement pursuant to Section 10 of the Plan.

5. Definitions . For purposes of this Agreement, the following terms shall have the following meanings:

Cause ” shall mean the occurrence of any one or more of the following events: (i) the Participant’s willful misconduct with regard to the Company or any of its Subsidiaries or Affiliates; (ii) the Participant’s conviction of, or entry into a plea of guilty or nolo contendere to, a felony, a misdemeanor involving moral turpitude or an intentional crime involving material dishonesty other than, in any case, vicarious liability; (iii) the Participant’s conduct involving the use of illegal drugs in the workplace; (iv) the Participant’s failure to attempt in good faith to follow a lawful directive of his or her supervisor within ten (10) days after written notice of such failure; or (v) the Participant’s breach of any agreement with the Company or any of its Subsidiaries or Affiliates which continues beyond ten (10) business days after written demand for substantial performance is sent to the Participant by the Company (to the extent that, in the reasonable judgment of the Committee, such breach can be cured by the Participant) .

Good Reason ” shall mean the occurrence of any one or more of the following events without the Participant’s prior written consent: (i) a reduction of the Participant’s base salary by greater than 10% as compared to the base salary amount immediately prior to such reduction, other than in connection with a general or across-the-board reduction of the base salaries of similarly situated employees; (ii) a material diminution of the Participant’s authority, duties or responsibilities; (iii) a change in the Participant’s principal place of work to a location greater than 50 miles from the Participant’s principal place of work immediately prior to such a change; provided , that such change in location also materially increases the distance of Participant’s commute; (iv) the failure of any successor to the Company to assume the severance plan or policy in which the Participant is then participating and abide by the material terms of such plan or policy following a Change in Control; or (v) following a Change in Control, any adverse change in the Participant’s reporting relationship, such that the Participant no longer reports directly to the Company’s Chief Executive Officer. Notwithstanding the foregoing, the Participant shall not have Good Reason for termination unless the Company receives, from the Participant, written notice of termination for Good Reason within sixty (60) days after the event giving rise to Good Reason occurs, specifying in reasonable detail the event(s) alleged to constitute Good Reason, and the Company does not correct such event(s) within thirty (30) days after the date on which the Company receives such written notice of termination.


 

3

Permanent Disability ” shall mean that, due to an injury or illness, the Participant requires the regular care and attendance of a qualified, licensed and practicing physician, and the Participant is unable to perform the material duties of his or her regular occupation due to such injury or illness.  The Committee or its delegee shall have the sole discretion to determine whether this definition is met.

6. No Right to Continued Employment . Nothing in this Agreement or in the Plan shall confer upon the Participant any right to continue in the Employment of the Company or any Subsidiary or shall interfere with or restrict in any way the rights of the Company and its Subsidiaries, which are hereby expressly reserved, to terminate the Employment of the Participant at any time for any reason whatsoever, with or without Cause, subject to the applicable provisions of, if any, the Participant’s Employment Agreement or offer letter provided by the Company or any Subsidiary to the Participant.

7. No Acquired Rights . In participating in the Plan, the Participant acknowledges and accepts (i) that the Board has the power to amend or terminate the Plan, to the extent permitted thereunder, at any time; and (ii) that the opportunity given to the Participant to participate in the Plan is entirely at the discretion of the Committee and does not obligate the Company or any of its Affiliates to offer such participation in the future (whether on the same or different terms). The Participant further acknowledges and accepts that (a) such Participant’s participation in the Plan is not to be considered part of any normal or expected compensation; (b) the value of the RSUs or the Shares shall not be used for purposes of determining any benefits or compensation payable to the Participant or the Participant’s beneficiaries or estate under any benefit arrangement of the Company or any Subsidiary , including but not limited to severance or indemnity payments; and (c) the termination of the Participant’s Employment with the Company and all Subsidiaries under any circumstances whatsoever will give the Participant no claim or right of action against the Company or any Subsidiary in respect of any loss of rights under this Agreement or the Plan that may arise as a result of such termination of Employment.

8. No Rights of a Stockholder . The Participant shall not have any rights or privileges as a stockholder of the Company until the Shares underlying vested RSUs have been registered in the Company’s register of stockholders as being held by the Participant.

9. Transferability . RSUs may not be assigned, alienated, pledged, attached, sold or otherwise transferred or encumbered by the Participant otherwise than by will or by the laws of descent and distribution, and any purported assignment, alienation, pledge, attachment, sale, transfer or encumbrance not permitted by this Section 9 shall be void and unenforceable against the Company or any Subsidiary or Affiliate.

10. Withholding . The Participant may be required to pay to the Company or any Affiliate, and the Company or any Affiliate shall have the right and is hereby authorized to withhold from any transfer due under this Agreement or under the Plan or from any compensation or other amount owing to the Participant, applicable withholding taxes with respect to any transfer under this Agreement or under the Plan and to take such action as may be necessary in the opinion of the Company to satisfy all obligations for the payment of such taxes, pursuant to Section 4(c) of the Plan.

11. Choice of Law . This agreement shall be governed by and construed in accordance with the laws of the state of New York without regard to conflicts of law , except to the extent that the issue or transfer of Shares shall be subject to mandatory provisions of the laws of England and Wales .

12. RSUs Subject to Plan . By entering into this Agreement, the Participant agrees and acknowledges that the Participant has received and read a copy of the Plan. All RSUs are subject to the Plan. In the event of a conflict between any term or provision contained herein and a term or provision of the Plan, the applicable terms and provisions of the Plan will govern and prevail.


 

4

13. Signature in Counterparts . If executed in writing, this Agreement may be signed in counterparts, each of which shall be an original, with the same effect as if the signatures thereto and hereto were upon the same instrument.

14. Section 409A of the Code . Notwithstanding any other provisions of this Agreement or the Plan, the RSUs granted hereunder shall not be deferred, accelerated, extended, paid out or modified in a manner that would result in the imposition of an additional tax under Section 409A of the Code upon the Participant. In the event it is reasonably determined by the Committee that, as a result of Section 409A of the Code, the transfer of Shares under this Agreement may not be made at the time contemplated hereunder without causing the Participant to be subject to taxation under Section 409A of the Code, the Company will make such payment on the first day that would not result in the Participant incurring any tax liability under Section 409A of the Code. Notwithstanding anything herein to the contrary, if at the time of the Participant’s termination of employment with the Company the Participant is a “specified employee” as defined in Section 409A of the Internal Revenue Code of 1986, as amended and the deferral of the commencement of any payments or benefits otherwise payable hereunder as a result of such termination of employment is necessary in order to prevent any accelerated or additional tax under Section 409A of the Code, then the Company will defer the commencement of the payment of any such payments or benefits hereunder (without any reduction in such payments or benefits ultimately paid or provided to the Participant) until the date that is six months following the Participant’s termination of employment with the Company (or the earliest date as is permitted under Section 409A of the Code without any accelerated or additional tax).  The Participant is solely responsible and liable for the satisfaction of all taxes and penalties that may be imposed on or in respect of such Participant in connection with the RSUs (including any taxes and penalties under Section 409A), and neither the Company nor any of its Subsidiaries shall have any obligation to indemnify or otherwise hold the Participant (or any beneficiary) harmless from any or all of such taxes or penalties.  If the RSUs are considered “deferred compensation” subject to Section 409A, references in this Agreement and the Plan to “termination of Employment” and “separation from service” (and substantially similar phrases) shall mean “separation from service” within the meaning of Section 409A.  For purposes of Section 409A, each payment that may be made in respect of the RSUs is designated as a separate payment.

 

15. Confidential Information; Non-Compete; Non-Solicitation

The Participant acknowledges and agrees that the Participant is bound by and will comply with the restrictive covenants and obligations contained in the Appendix to this Agreement, which covenants and obligations are incorporated herein by reference and made a part of this Agreement.

 

16. Data Privacy

The Participant hereby acknowledges that the Company holds information about the Participant  relating to his or her employment, the nature and amount of his or her compensation, bank details, and other personal details and the fact and conditions of the Participant’s participation in the Plan. The Participant understands that the Company is the controller of the Participant’s personal data and is the only person authorized to process that data and is responsible for maintaining adequate security with regard to it. As the Company is part of a group of companies operating internationally, it may be necessary for the Company to make the details referred to above available to: (a) other companies within the Company that may be located outside the European Economic Area (“EEA”) or such other geographical location in which the Participant is employed where there may be no legislation concerning an individual’s rights concerning personal data; (b) third party advisers and administrators of the Plan; and/or (c) the regulatory authorities. Any personal data made available by the Company to the parties referred to above in (a), (b), or (c) in relation to the Plan will only be for the purpose of administration


 

5

and management of the Plan by the Company , on behalf of the Company . The Participant’s information will not, under any circumstances, be made available to any party other the parties listed above under (a), (b), or (c).  The Participant hereby authorizes and directs the Company to disclose to the parties as described above under (a), (b) or (c) any of the above data that is deemed necessary to facilitate the administration of the Plan.  The Participant understands and authorizes the Company to store and transmit such data in electronic form.  The Participant confirms that the Company has notified the Participant of his or her entitlement to reasonable access to the personal data held about the Participant and of his or her rights to rectify any inaccuracies in that data.

 

17. Forfeiture of Grant

 

If the Participant does not sign and return this Agreement within six months following the Grant Date, the RSUs shall be forfeited and shall be of no further force and effect.

 

 

 

IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date first above written.

 

Nielsen Holdings plc

 

 

 

 

 

2752725430530000By: Nancy Ramsey Phillips Chief Human Resources OfficerPARTICIPANT:Participant name Online grant acceptance satisfies signature requirement

 



 

6

Schedule A

 

 

Name:

Participant name

Grant Date:

Grant date

Vesting Commencement Date:

Vest from hire date

Number of RSUs:

Number of shares granted

Normal Vesting of RSUs:

Vesting Schedule (Dates & Quantities)

Vesting on a “Change in Control”:

Per Plan terms.

Dividends:

RSUs, whether or not vested, shall be credited with dividend equivalents as and when dividends are paid on the Company’s actual shares, with such dividend equivalents deemed to be invested in additional RSUs for the Participant’s account as of the corresponding dividend payment date (which additional RSUs shall vest upon the vesting of the underlying RSUs to which they are attributable).  No dividend equivalents shall be credited with respect to any fractional shares in a Participant’s account.

 



 

7

APPENDIX

 

Confidential Information; Non-Compete; Non-Solicitation

 

1.

In consideration of the Company entering into this Agreement with the Participant, the Participant shall not, directly or indirectly, (i) at any time during or after the Participant’s employment with the Company or any of its subsidiaries, parents or affiliates (collectively, “Nielsen”), disclose any Confidential Information (as defined below) except (A) when required to perform his or her duties to Nielsen; (B) as required by law or judicial process; or (C) in connection with any Protected Activity (as defined below) by the Participant; or (ii) at any time during the Participant’s employment with Nielsen and for a period of 12 months thereafter or, if the Participant’s employment with Nielsen is terminated under circumstances that entitle the Participant to receive severance under any severance plan, policy or agreement with Nielsen applicable to the Participant at the time of such termination, for the duration of the applicable severance period under such plan, policy or agreement if such severance period is longer than 12 months (with, for the avoidance of doubt, the severance period for any lump sum severance payment being equal to the number of months of base salary being paid in such lump sum (for example, 1.5x base salary equates to a severance period of 18 months)) (A) associate with (whether as a proprietor, investor, director, officer, employee, consultant, partner or otherwise) or render services to any business that competes with the business of Nielsen, in any geographic or market area where Nielsen conducts business or provides products or services (or which the Participant has knowledge, at the time in question, that Nielsen has plans to commence engaging in within twelve (12) months); provided, however, that nothing herein shall be deemed to prohibit the Participant’s ownership of not more than 2% of the publicly-traded securities of any competing business; (B) induce, influence, encourage or solicit in any manner any (x) client or prospective client with which the Participant had interactions in connection with his/her employment in the 18 months prior to termination of the Participant’s employment with Nielsen, or (y) vendor or supplier of Nielsen, to cease or reduce doing business with Nielsen or to do business with any business in competition with the business of Nielsen; (C) solicit, recruit, or seek to hire, or otherwise assist or participate in any way in the solicitation or recruitment of, any person who has been employed or engaged by Nielsen at any time during the 6 months immediately preceding the termination of the Participant’s employment, or induce, influence, or encourage in any manner, or otherwise assist or participate in any way in the inducement, influence or encouragement of, any such person to terminate his or her employment or engagement with Nielsen; or (D) hire or otherwise assist or participate in any way in the hiring of, any person who has been employed or engaged by Nielsen at any time during the 6 months immediately preceding the termination of the Participant’s employment.  The provisions hereof shall be in addition to and not in derogation of any other agreement covering similar matters to which the Participant and the Company or any subsidiary or affiliate thereof are parties.  For purposes of this agreement, the “business of Nielsen” means consumer purchasing measurement and analytics, media audience measurement and analytics, and any other line of business in which Nielsen is engaged at the time of the termination of the Participant’s employment (or which the Participant has knowledge, at the time in question, that Nielsen has plans to commence engaging in within twelve (12) months). If the Participant is primarily providing services in California at the time the Participant’s employment with Nielsen terminates, then sub-clauses (A), (B) and (D) of clause (ii) of this Section 1 shall not apply following such termination.

 

2.

“Confidential Information” shall include all trade secrets and proprietary or other confidential information owned, possessed or used by Nielsen in any form, whether or not explicitly designated as confidential information, including, without limitation, business plans, strategies, customer lists, customer projects, cooperator lists, personnel information, financial information, pricing information, cost information, methodologies, software, data, and product research and development.  Confidential Information shall not include any information that is generally known to the industry or the


 

8

public other than as a result of the Participant’s breach of this covenant or any breach of other confidentiality obligations by the Participant, employees or third parties.

 

3.

If the Participant performs services for an entity other than Nielsen at any time prior to the end of the 12-month post-termination period or, if longer, the applicable severance period (whether or not such entity is in competition with Nielsen), the Participant shall notify the Company on or prior to the commencement thereof.  To “perform services” shall mean employment or services as an employee, consultant, owner, partner, associate, agent or otherwise on behalf of any person, principal, partnership, firm or corporation.

 

4.

If at any time a court holds that the restrictions stated in Section 1 above are unreasonable or otherwise unenforceable under circumstances then existing, the parties hereto agree that the maximum period, scope or geographic area determined to be reasonable under such circumstances by such court will be substituted for the stated period, scope or area or, if the court does not undertake such substitution, then the remainder of Section 1 shall be given full effect without regard to the invalid portion.  Because the Participant’s services are unique and because the Participant has had and will continue to have access to Confidential Information, the parties hereto agree that money damages will be an inadequate remedy for any breach of this Agreement.  In the event of a breach or threatened breach of this Agreement, Nielsen or its successors or assigns may, in addition to other rights and remedies existing in their favor, (i) apply to any court of competent jurisdiction for specific performance and/or injunctive relief in order to enforce, or prevent any violations of, the provisions hereof (without the posting of a bond or other security); and (ii) may require the Participant (A) to forfeit any vested or unvested portion of the Grant and to return all Shares previously issued to the Participant under the Grant (“Grant Shares”); and (B) to pay to Nielsen the full value of any consideration received for the Grant Shares that were previously sold by the Participant or otherwise disposed of to a third party (or if no such consideration was received, the then fair market value of the Grant Shares).

 

5.

The Participant acknowledges that the restrictions in Section 1 above are not greater than required to protect Nielsen’s legitimate business interests, including without limitation the protection of its Confidential Information and the protection of its client relationships, and are reasonably limited in time or duration, geography and scope of activity.  The Participant further acknowledges that, viewed separately or together, the restrictions in Section 1 above do not unfairly or unreasonably restrict the Participant’s ability to obtain other comparable employment, earn a living, work in any particular area or otherwise impose an undue hardship on Participant.

 

6.

Protected Activity.   Nothing in this Agreement shall prohibit or impede the Participant from communicating, cooperating or filing a complaint with any U.S. federal, state or local governmental or law enforcement branch, agency or entity (collectively, a “Governmental Entity”) with respect to possible violations of any U.S. federal, state or local law or regulation, or otherwise making disclosures to any Governmental Entity, in each case, that are protected under the whistleblower provisions of any such law or regulation; provided, that in each case such communications and disclosures are consistent with applicable law.  An individual shall not be held criminally or civilly liable under any federal or state trade secret law for the disclosure of a trade secret that is made (i) in confidence to a federal, state, or local government official or to an attorney solely for the purpose of reporting or investigating a suspected violation of law; or (ii) in a complaint or other document filed in a lawsuit or other proceeding, if such filing is made under seal.  An individual who files a lawsuit for retaliation by an employer for reporting a suspected violation of law may disclose the trade secret to the attorney of the individual and use the trade secret information in the court proceeding, if the individual files any document containing the trade secret under seal, and does not disclose the trade secret, except pursuant to court order.  Except as otherwise provided in this paragraph or under applicable law, under no circumstance is the Participant authorized to disclose any information covered by Nielsen’s attorney-


 

9

client privilege or attorney work product, or Nielsen’s trade secrets, without Nielsen’s prior written consent.  The Participant does not need the prior authorization of (or to give notice to) Nielsen regarding any communication, disclosure, or activity described in this paragraph.

 

Exhibit 21.1

 

Company

  

Country

  

Shareholder

 

%

 

ACNielsen AMER Algeria EURL

  

Algeria

  

AMER Research Limited

 

 

100.00

  

AGB America S.A.

  

Anguilla

  

AGB Nielsen Media Research B.V.

 

 

100.00

  

Gracenote Argentina S.R.L.

  

Argentina

  

Gracenote Media Services LLC

 

 

90.00

 

 

 

 

 

Gracenote South America Holdco, LLC

 

 

10.00

 

The Nielsen Company South America S.R.L.

  

Argentina

  

Nielsen Sub Holding Company

 

 

90.00

  

 

  

 

  

ACNielsen Company of Canada

 

 

10.00

  

ACNielsen Research Pty Limited

  

Australia

  

The Nielsen Company (Australia) Pty. Ltd.

 

 

100.00

  

Decisions Made Easy Pty. Ltd.

  

Australia

  

The Nielsen Company (Holdings) Pty. Limited

 

 

100.00

  

HWW Pty Ltd.

 

Australia

 

Gracenote Media Services LLC

 

 

100.00

 

NetRatings Australia Pty. Ltd.

  

Australia

  

The Nielsen Company (Holdings) Pty. Limited

 

 

100.00

  

Nielsen Sports Pty Ltd..

  

Australia

  

RSMG Insights Coöoperatief U.A.

 

 

100.00

 

Repucom International Pty Ltd

  

Australia

  

RSMG Insights Coöoperatief U.A.

 

 

100.00

 

Repucom Investments Pty Ltd.

  

Australia

  

Repucom Investments Pty Ltd

 

 

100.00

 

Nielsen Television Audience Measurement
Pty. Ltd.

  

Australia

  

AGB Nielsen Media Research TAM Holding B.V.

 

 

100.00

  

The Nielsen Company (Australia) Pty. Ltd.

  

Australia

  

The Nielsen Company (Holdings) Pty. Limited

 

 

100.00

  

The Nielsen Company (Holdings) Pty. Limited

  

Australia

  

Nielsen Sub Holding Company

 

 

100.00

  

A.C. Nielsen Gesellschaft m.b.H.

  

Austria

  

ACNielsen (Nederland) B.V.

 

 

100.00

  

The Nielsen Company (Bangladesh) Ltd.

  

Bangladesh

  

Nielsen (India) Private Limited

 

 

100.00

  

ACNielsen Bel

  

Belarus

  

ACNielsen Cyprus Limited

 

 

100.00

  

A.C. Nielsen Company & Co SA

  

Belgium

  

VNU International B.V.

 

 

99.97

  

 

  

 

  

TNC Europe B.V.

 

 

0.03

  

Nielsen Sports Belgium SA

  

Belgium

  

Repucom France Sàrl

Repucom UK and Ireland Limited

 

 

99.70

0.30

 

The Nielsen Company (Belgium) SPRL

  

Belgium

  

ACNielsen Holdings Ltd.

 

 

99.99

  

 

  

 

  

The Nielsen Company (Denmark) ApS

 

 

0.01

  

Empresa de Servicios ACNielsen S.A.

  

Bolivia

  

VNU International B.V.

 

 

99.80

  

 

  

 

  

Jorge Venegas Soliz

 

 

0.10

  

 

 

 

 

Iver Lawrence von Borries Antezana

 

 

0.10

 

A.C. Nielsen do Brasil Ltda.

  

Brazil

  

Art Holding (Brazil) C.V.

 

 

99.99

  

 

  

 

  

Nielsen Holdings, L.L.C.

 

 

0.01

  

Gracenote Brasil Metainformacao Limitada.

  

Brazil

 

Gracenote Media Services, LLC

 

 

95.48

 

 

 

 

 

Gracenote South America Holdco, LLC

 

 

4.52

 

Nielsen eRatings.com do Brasil Ltda.

  

Brazil

  

Nielsen Digital Solutions

 

 

100.00

  

 

  

 

  

A.C. Nielsen do Brasil Ltda

 

 

0.00

  

Nexium Customer do Brasil Ltda

 

Brazil

 

A.C. Nielsen Company, S.L.

 

 

100.00

 

PointLogic Latin America Desenvolvimento e Consultoria de Sistemas Ltda.

 

Brazil

 

RSMG Insights Coöoperatief U.A.

José Colagrossi Neto (third party)

 

 

99.97

0.03

 

Repucom Brazil Participações Ltda

 

Brazil

 

RSMG Insights Coöoperatief U.A.

José Colagrossi Neto (third party)

 

 

99.97

0.03

 

ACNielsen Bulgaria Ltd

  

Bulgaria

  

ACNielsen Cyprus Limited

 

 

100.00

  

Nielsen Admosphere Bulgaria JSC.

  

Bulgaria

  

PRIME TIME CS, spol. s.r.o

 

 

100.00

  

ACNielsen Cameroon Sarl

  

Cameroon

  

ACNielsen Cyprus Limited

 

 

100.00

  

7266782 Canada Inc..

  

Canada

  

Gracenote Canada Inc

 

 

100.00

 

Nielsen Sports Canada Inc..

  

Canada

  

RSMG Insights Coöoperatief U.A.

 

 

100.00

  

ACNielsen Company of Canada

  

Canada

  

ACNielsen (Nederland) B.V.

 

 

100.00

  

Graccenote Canada, Inc..

  

Canada

  

ACNielsen (Nederland) B.V.

 

 

100.00

 

Nielsen Media Research Limited

  

Canada

  

The Nielsen Company (US), LLC

 

 

100.00

  

 

  

 

  

ACNielsen Company of Canada

 

 

0.00

  

Nielsen Sub Holding Company

  

Canada

  

ACNielsen Company of Canada

 

 

100.00

  

SportsDirect, Inc..

  

Canada

  

Gracenote Canada, Inc

 

 

21.10

 

 

 

 

 

7266782 Canada Inc

 

 

78.90

 

ACNielsen Cayman Islands Colombia Ltd.

  

Cayman Islands

  

Nielsen Sub Holdings II B.V.

 

 

100.00

  

 


 

Company

  

Country

  

Shareholder

 

%

 

ACNielsen Cayman Islands Ltd.

  

Cayman Islands

  

A.C.Nielsen do Brasil Ltda.

 

 

100.00

  

Nielsen Digital Solutions

  

Cayman Islands

  

ACNielsen eRatings.com

 

 

100.00

  

IBPOE eRatings.com Latin America

  

Cayman Islands

  

Nielsen Digital Solutions

 

 

92.00

  

 

 

 

 

International Media Surveys LLC (third party)

 

 

8.00

 

A.C. Nielsen Chile Limitada

  

Chile

  

A. C. Nielsen Company, LLC

 

 

50.60

  

 

  

 

  

Nielsen Holdings, L.L.C.

 

 

0.40

  

 

  

 

  

VNU International B.V.

 

 

49.00

  

Infostrada Technology Harbin, Ltd.

  

China

  

Infostrada Statistics B.V.

 

 

100.00

 

Netratings (Shanghai) Company, Ltd.

  

China

  

Netratings, LLC

 

 

100.00

  

The Nielsen Company (Guangzhou) LTD

  

China

  

ACNielsen Group Limited

 

 

90.00

  

 

  

 

  

Third party shareholder(s)

 

 

10.00

  

The Nielsen Company (Shanghai) Ltd.

  

China

  

The Nielsen Company (Hong Kong) Limited

 

 

90.00

  

 

  

 

  

Third party shareholder(s)

 

 

10.00

  

A.C. Nielsen de Colombia Ltda.

  

Colombia

  

ACNielsen Cayman Islands Colombia Ltd.

 

 

100.00

  

 

  

 

  

A. C. Nielsen Company, LLC

 

 

0.00

  

ACNielsen Costa Rica S.A.

  

Costa Rica

  

Nielsen Sub Holdings II B.V.

 

 

100.00

  

AC Nielsen Cote d’Ivoire Limited

  

Cote d’Ivoire

  

ACNielsen Cyprus Limited

 

 

100.00

  

ACNielsen d.o.o.

  

Croatia

  

ACNielsen Piackutató Kft.

 

 

100.00

  

AGB Nielsen Media Research Ltd.

  

Croatia

  

AGB Nielsen Media Research TAM Holding B.V.

 

 

51.00

  

 

  

 

  

Srdan Dumicic (third party)

 

 

24.50

  

 

  

 

  

Damir Tabulovstrelov (third party)

 

 

24.50

  

ACNielsen Cyprus Limited

  

Cyprus

  

ACNielsen (Nederland) B.V.

 

 

100.00

  

AMER Research Limited

  

Cyprus

  

ACNielsen (Nederland) B.V.

 

 

100.00

  

MEMRB Retail Tracking Services Limited

  

Cyprus

  

VNU International B.V.

 

 

100.00

  

Nielsen Audience Measurement (Cyprus) Ltd.

  

Cyprus

  

The Nielsen Company (Greece) S.A.

 

 

100.00

  

RPJV Retail Plus Company

  

Cyprus

  

VNU International B.V.

 

 

100.00

  

ACNielsen Czech Republic s.r.o.

  

Czech Republic

  

ACNielsen Cyprus Limited

 

 

100.00

  

Adwind Software, a.s..

  

Czech Republic

  

Nielsen Admosphere, a.s.

 

 

100.00

  

Nielsen Admosphere, a.s

  

Czech Republic

  

ACNielsen (Nederland) B.V.

 

 

51.00

  

 

 

 

 

Third party shareholders

 

 

49.00

 

PRIME TIME CS, spol. s.r.o

  

Czech Republic

  

Nielsen Admosphere, a.s.

 

 

100.00

  

EPG Systems Aps..

  

Denmark

  

Gracenote Media Services, LLC

 

 

100.00

 

The Nielsen Company (Denmark) ApS

  

Denmark

  

ACNielsen AB

 

 

100.00

  

ACNielsen Dominicana, SRL

  

Dominican
Republic

  

 

VNU International B.V.

 

 

99.55

  

 

  

 

  

Jorge Lozano (minority shareholder)

 

 

0.46

  

Nielsen IBOPE Dominicana, S.R.L.

  

Dominican
Republic

  

 

AGB America S.A.

 

 

51.00

  

 

  

 

  

AGB Nielsen Media Research B.V.

 

 

2.40

  

 

  

 

  

IBOPE Latinoamericana S.A. (Uruguay) (third party)

 

 

46.60

  

ACNielsen Ecuador S.A.

  

Ecuador

  

AGB Nielsen Media Research B.V.

 

 

100.00

  

 

  

 

  

VNU International B.V.

 

 

0.00

  

Nielsen Egypt LLC

  

Egypt

  

AMER Research Limited

 

 

99.04

  

 

  

 

  

ACNielsen Cyprus Limited

 

 

0.96

  

Middle East for Marketing LLC

  

Egypt

  

MEMRB Retail Tracking Services (Guernsey) Lt.d

 

 

95.00

  

 

  

 

  

N.A. El Sherbiny Mohamed (individual)

 

 

5.00

  

AC Nielsen El Salvador, S.A. de C.V.

  

El Salvador

  

ACNielsen Centroamerica, S.A.

 

 

95.00

  

 

  

 

  

A. C. Nielsen Company, LLC

 

 

5.00

  

ACNielsen Eesti OÜ

  

Estonia

  

ACNielsen Cyprus Limited

 

 

100.00

  

A.C. Nielsen Finland Oy

  

Finland

  

Nielsen Sub Holdings II B.V.

 

 

100.00

  

Finnpanel Oy

  

Finland

  

A.C. Nielsen Finland Oy

 

 

50.00

  

 

  

 

  

TNS Gallup Oy (third party)

 

 

50.00

  

AC Nielsen SAS

  

France

  

Nielsen Holding France SAS

 

 

100.00

  

 


 

Company

  

Country

  

Shareholder

 

%

 

A3 Distrib SAS

  

France

  

Nielsen Holding France SAS

 

 

100.00

  

Nielsen Holding France SAS

  

France

  

Nielsen Sub Holdings I B.V.

 

 

100.00

  

Repucom France Sarl

  

France

  

Nielsen Sports Deutschland GmbH

 

 

100.00

 

Nielsen Services France SAS

  

France

  

Nielsen Holding France SAS

 

 

100.00

  

Gracenote GmbH

  

Germany

  

Gracenote Inc

 

 

100.00

 

Nielsen Music Control GmbH

  

Germany

  

VNU Holding (Deutschland) GmbH

 

 

100.00

  

Electrobrother Verwaltungs- & Beteiligungsges

 

Germany

 

Nielsen Sports Europe Holding GmbH

 

 

100.00

 

Nielsen Tele Medical GmbH

 

Germany

 

Nielsen Holding and Finance B.V.

 

 

100.00

 

Repucom Consulting GmbH

 

Germany

 

Nielsen Sports Europe Holding GmbH

 

 

100.00

 

Nielsen Sports Deutschland GmbH

 

Germany

 

Nielsen Sports Europe Holding GmbH

 

 

100.00

 

Nielsen Sports Europe Holding GmbH

 

Germany

 

RSMG Insights Coöoperatief U.A.

 

 

100.00

 

Refined Labs, GmbH

 

Germany

 

Visual IQ, Inc

 

 

100.00

 

Repucom Services GmbH

 

Germany

 

Nielsen Sports Europe Holding GmbH

 

 

100.00

 

Nielsen Services Germany GmbH

  

Germany

  

The Nielsen Company (Germany) GmbH

 

 

100.00

  

The Nielsen Company (Germany) GmbH

  

Germany

  

Nielsen Holding France SAS

 

 

100.00

  

VNU Business Publications Deutschland GmbH

  

Germany

  

VNU Holding (Deutschland) GmbH

 

 

100.00

  

VNU Holding (Deutschland) GmbH

  

Germany

  

Nielsen Holding and Finance B.V.

 

 

100.00

  

ACNielsen Ghana Limited

  

Ghana

  

ACNielsen Cyprus Limited

 

 

100.00

  

Organotiki S.A.

  

Greece

  

The Nielsen Company (Greece) S.A.

 

 

80.00

  

 

  

 

  

Moschou (third party)

 

 

20.00

  

The Nielsen Company (Greece) S.A.

  

Greece

  

Nielsen Sub Holdings I B.V.

 

 

100.00

  

ACNielsen Centroamerica, S.A.

  

Guatemala

  

Nielsen Sub Holdings II B.V.

 

 

100.00

  

 

  

 

  

ACNielsen Costa Rica S.A.

 

 

0.00

  

MEMRB Retail Tracking Services
(Guernsey) Lt.d

  

Guernsey

  

MEMRB Retail Tracking Services Limited

 

 

99.99

  

 

  

 

  

Damor Investments Limited (third party)

 

 

0.00

  

 

  

 

  

Lindsay Jane Ozanne (third party)

 

 

0.00

  

 

  

 

  

RBC Corporate Services (CI) Limited (third party)

 

 

0.00

  

 

  

 

  

RB Trustees (Guernsey) Limited (third party)

 

 

0.00

  

ACNielsen Honduras S.A. de C.V.

  

Honduras

  

ACNielsen Centroamerica, S.A.

 

 

99.60

  

 

  

 

  

A. C. Nielsen Company, LLC

 

 

0.40

  

ACNielsen Holdings Limited

  

Hong Kong

  

Nielsen Sub Holdings II B.V.

 

 

99.74

  

 

  

 

  

The Nielsen Company (Switzerland) GmbH

 

 

0.26

  

ACNielsen Group Limited

  

Hong Kong

  

The Nielsen Company (Management Services -HK) Limited

 

 

99.79

  

 

  

 

  

ACNielsen Holdings Limited

 

 

0.21

  

Gracenote Limited

 

Hong Kong

 

Gracenote Inc

 

 

100.00

 

Nielsen Online Hong Kong Limited

  

Hong Kong

  

Nielsen Sub Holdings II B.V.

 

 

100.00

  

The Nielsen Company (Hong Kong) Limited

  

Hong Kong

  

The Nielsen Company (Management Services -HK) Limited

 

 

100.00

  

The Nielsen Company (Management Services -HK) Limited

  

Hong Kong

  

ACNielsen Holdings Limited

 

 

100.00

  

 

  

 

  

Nielsen Sub Holdings II B.V.

 

 

0.00

  

ACNielsen Piackutató Kft.

  

Hungary

  

ACNielsen Cyprus Limited

 

 

100.00

  

Nielsen Közönségmérés Kft.

  

Hungary

  

AGB Nielsen Media Research TAM Holding B.V.

 

 

100.00

 

Arbitron Technology Services India Private Ltd.

  

India

  

Nielsen Audio, Inc.

 

 

100.00

  

 

  

 

  

Arbitron Holdings Inc.

 

 

0.00

  

Tribune Digital Ventures Software Development Center India Private Limited

 

 

India

 

 

Gracenote Digital Ventures, LLC

 

 

99.98

 

 

 

 

 

Gracenote International Holdco, LLC

 

 

0.02

 

Nielsen (India) Private Limited

  

India

  

ACNielsen Corporation

 

 

64.48

  

 

  

 

  

The Nielsen Company (Mauritius) Limited

 

 

35.52

  

 


 

Company

  

Country

  

Shareholder

 

%

 

 

  

 

  

TNC Europe B.V.

 

 

0.00

  

NeuroFocus Systems & Services Private Ltd.

  

India

  

NeuroFocus, Inc.

 

 

100.00

  

Nielsen Sports Media Analysis India Pvt. Ltd

  

India

  

Repucom International Pty Ltd

Nielsen Sports America, LLC

Nielsen Sports Singapore LLC

Krishnan Vaidyanathan (third party)

 

 

57.30

35.30

7.40

0.00

  

TAM Media Research Private Limited

  

India

  

Nielsen (India) Private Limited

 

 

50.00

  

 

  

 

  

Kantar Media Research Pvt Ltd (third party)

 

 

 

50.00

  

What’s On india Media Private Limited

  

India

  

Tribune Digital Ventures Singapore Pte Ltd

 

 

99.32

 

 

 

 

 

Tribune Digital Ventures Software Development

 

 

0.68

 

 

 

 

 

 

 

 

 

 

Visual IQ Techno Services India Private Limited

 

India

 

Visual IQ, Inc

 

 

100.00

 

PT. Nielsen Audience Measurement

  

Indonesia

  

AGB Nielsen Media Research B.V.

 

 

99.00

  

 

  

 

  

AGB Nielsen Media Research TAM Holding B.V.

 

 

1.00

  

PT. Sri Karya Utama Graha

  

Indonesia

  

The Nielsen Company (Singapore) Holdings Pte. Ltd.

 

 

98.98

  

 

  

 

  

PT. The Nielsen Company Indonesia

 

 

1.02

  

PT. The Nielsen Company Indonesia

  

Indonesia

  

The Nielsen Company (Singapore) Holdings Pte. Ltd.

 

 

99.00

  

 

  

 

  

The Nielsen Company (Singapore) Pte. Ltd.

 

 

1.00

  

A.C Nielsen of Ireland Limited

  

Ireland

  

Nielsen Sub Holdings II B.V.

 

 

100.00

  

Nielsen Finance Ireland Limited

  

Ireland

  

Nielsen Luxembourg S.a.r.l.

 

 

100.00

  

Nielsen Finance Holdings Ireland Limited

  

Ireland

  

Nielsen Finance Ireland Limited

 

 

100.00

  

The Nielsen Company Finance (Ireland) Limited

  

Ireland

  

Nielsen Luxembourg S.a.r.l.

 

 

100.00

  

ACNielsen (Israel), Ltd

 

Isreal

 

The New Wave Research Ltd.

 

 

100.00

 

Buzzmetrics, Ltd.

  

Israel

  

VNU International B.V.

 

 

91.13

  

 

  

 

  

TNC (US) Holdings, Inc.

 

 

8.87

  

Nielsen Innovate Fund, LP

  

Israel

  

AGB Nielsen Media Research B.V.

 

 

LP

  

 

 

 

 

R&R Venture Partners LLC (third party)

 

 

LP

 

 

 

 

 

Fred Langhammer (third party)

 

 

LP

 

 

  

 

  

Nielsen Innovate Ltd.

 

 

GP

  

 

  

 

  

Partam High Tech Limited (third party)

 

 

LP

  

 

 

 

 

Fisher (third party individual)

 

 

LP

 

Nielsen Innovate Ltd.

  

Israel

  

AGB Nielsen Media Research B.V.

 

 

100.00

  

New Sense Research Ltd..

  

Israel

  

The New Wave Research Ltd.

Ms. Keren Corali (third party, individual)

 

 

60.00

40.00

 

Volcano Data Limited.

  

Israel

  

Imagini Europe Limited

 

 

100.00

 

eXelate Media Ltd.

 

Israel

 

eXelate, Inc

 

 

100.00

 

The New Wave Research Ltd

 

Israel

 

ACNielsen Corporation

 

 

57.95

 

 

 

 

 

Mr. Levy (third party, individual) and other third party shareholders

 

 

42.05

 

vBrand Ltd

 

Israel

 

eXelate Media Ltd

 

 

100.00

 

AGB Nielsen Media Research Holding S.p.A.

  

Italy

  

AGB Nielsen Media Research B.V.

 

 

100.00

  

Nielsen Sports Italia Srl.

  

Italy

  

Nielsen Sports Europe Holding GmbH

 

 

100.00

  

Nielsen Services Italy S.r.l.

  

Italy

  

The Nielsen Company (Italy) S.r.l.

 

 

60.36

  

 

 

 

 

AGB Nielsen Media Research TAM S.r.l

 

 

9.24

 

 

 

 

 

Nielsen TV Audience Measurement S.r.l

 

 

28.60

 

 

 

 

 

NetRatings Italia Srl

 

 

1.8

 

The Nielsen Company (Italy) S.r.l.

  

Italy

  

Nielsen Sub Holdings I B.V.

 

 

100.00

  

Gracenote KK

 

Japan

 

Gracenote Inc

 

 

100.00

 

 


 

Company

  

Country

  

Shareholder

 

%

 

Nielsen Co., Ltd.

  

Japan

  

ACNielsen eRatings.com

 

 

54.68

  

 

  

 

  

NetRatings Australia Pty. Ltd.

 

 

11.32

  

 

  

 

  

Video Research Ltd (third party)

 

 

34.00

  

Nielsen Services Japan GK

  

Japan

  

The Nielsen Company Japan

 

 

100.00

 

The Nielsen Company Japan

  

Japan

  

The Nielsen Company (Singapore) Holdings Pte. Ltd.

 

 

100.00

  

Nielsen Sports Japan K.K.

  

Japan

  

Repucom International Pty Ltd

 

 

100.00

 

Nielsen for Consultancies Limited Liability
Company

  

 

Jordan

  

 

AGB Nielsen Media Research B.V.

 

 

100.00

  

Television Information Technology Company LLC

  

Jordan

  

What’s On India Media Private Limited

 

 

100.00

 

ACNielsen Kazakhstan Ltd.

  

Kazakhstan

  

ACNielsen Cyprus Limited

 

 

100.00

  

ACNielsen Kenya Limited

  

Kenya

  

ACNielsen Cyprus Limited

 

 

99.90

  

 

  

 

  

Yordanov (third party)

 

 

0.10

  

Enswers Inc.

  

Korea

  

Graccenote Korea Ltd.

 

 

100.00

  

Gracenote Korea Ltd.

  

Korea

  

Gracenote Inc.

 

 

100.00

  

Nielsen Services Korea Ltd

  

Korea

  

Nielsen Sub Holding II B.V.

 

 

100.00

 

Nielsen Sports Korea LLC

  

Korea

  

RSMG Insights Coöoperatief U.A.

 

 

100.00

 

The Nielsen Company Korea Ltd

  

Korea

  

ACNielsen Company of Canada

 

 

100.00

  

ACNielsen Latvia SIA

  

Latvia

  

ACNielsen Cyprus Limited

 

 

100.00

  

C.M.O s.a.l Conseil en Management et
Organisation

  

Lebanon

  

MEMRB Retail Tracking Services Limited

 

 

95.00

  

 

  

 

  

Our lawyer delivered 50 shares to each of the three Directors of this company. According to Lebanese law a company is required to have (at least) three individuals as shareholders

 

 

5.00

  

UAB ACNielsen Baltics

  

Lithuania

  

ACNielsen Cyprus Limited

 

 

100.00

  

Nielsen Holdings Luxembourg S.a.r.l.

  

Luxembourg

  

Nielsen Luxembourg S.a.r.l

 

 

100.00

 

Nielsen Luxembourg S.a.r.l.

  

Luxembourg

  

Nielsen Holdings and Finance B.V.

 

 

100.00

  

The Nielsen Company (Luxembourg) S.a.r.l.

  

Luxembourg

  

Nielsen Luxembourg S.a.r.l

 

 

100.00

  

Nielsen Audience Measurement Sdn. Bhd.

  

Malaysia

  

AGB Nielsen Media Research B.V.

 

 

100.00

  

The Nielsen Company (Malaysia) Sdn. Bhd.

  

Malaysia

  

The Nielsen Company (Singapore) Holdings Pte. Ltd.

 

 

100.00

  

The Nielsen Company (Mauritius) Limited

  

Mauritius

  

VNU International B.V.

 

 

100.00

  

A.C. Nielsen, S de RL de C.V.

  

Mexico

  

Panel International SA LLC

 

 

100.00

  

 

  

 

  

ACNielsen Corporation

 

 

0.00

  

Nielsen Ibope Mexico, S.A. de C.V.

 

Mexico

 

AGB Netherlands C.V.

AGB Nielsen Media Research B.V.

IBOPE Latinoamericana S.A. (third party)

 

 

26.70

26.70

46.60

 

Nielsen Mexico Services, S de RL de CV

  

Mexico

  

AC Nielsen Mexico LLC

 

 

22.18

  

 

  

 

  

ACNielsen Company of Canada

 

 

77.82

  

Shopper Customer Solutions SA de CV

 

Mexico

 

A.C. Nielsen Company, S.L.

 

 

99.00

 

 

 

 

 

TNC Europe B.V.

 

 

1.00

 

ACNielsen Montenegro d.o.o.

  

Montenegro

  

ACNielsen Cyprus Limited

 

 

100.00

  

ACNielsen SARL

  

Morocco

  

AMER Research Limited

 

 

100.00

  

Nielsen MMRD (Myanmar) Co., Ltd

 

Myanmar

 

Nielsen MMRD Holdings Pte. Ltd

 

 

100.00

 

 

 

 

 

ACNielsen (Singapore) Pte. Ltd.

 

 

 

 

The Nielsen Company Nepal Pvt Ltd.

  

Nepal

  

Nielsen (India) Private Limited

 

 

100.00

  

ACNielsen (Nederland) B.V.

  

Netherlands

  

Nielsen Holdings Nederland B.V.

 

 

100.00

  

AGB Netherlands C.V.

  

Netherlands

  

AGB Panamericana, S.A.

 

 

99.00

  

 

  

 

  

AGB America S.A.

 

 

1.00

  

AGB Nielsen Media Research B.V.

  

Netherlands

  

Nielsen Sub Holdings I B.V.

 

 

100.00

  

AGB Nielsen Media Research TAM
Holding B.V.

  

Netherlands

  

AGB Nielsen Media Research Holding S.p.A.

 

 

100.00

  

Art Holding (Brazil) C.V.

  

Netherlands

  

Nielsen Sub Holding Company

 

 

99.00

  

 

  

 

  

Nielsen Holdings, L.L.C.

 

 

1.00

  

Gracenote Netherlands B .V.

 

Netherlands

 

Gracenote Media Services, LLC

 

 

100.00

 

Gracenote Netherlands Holdings B .V.

 

Netherlands

 

Nielsen Holdings and Finance B.V.

 

 

100.00

 

 


 

Company

  

Country

  

Shareholder

 

%

 

Infostrada Australia B .V.

 

Netherlands

 

Infostrada Statistics B.V.

 

 

100.00

 

Infostrada Concepts B .V.

 

Netherlands

 

Infostrada Statistics B.V.

 

 

100.00

 

Infostrada Denmark B .V.

 

Netherlands

 

Infostrada Statistics B.V.

 

 

100.00

 

Infostrada Global Sports Database B .V.

 

Netherlands

 

Infostrada Statistics B.V.

 

 

100.00

 

Infostrada Statistics B .V.

 

Netherlands

 

Gracenote Netherlands Holdings B.V

 

 

100.00

 

Menesta Investments B.V.

  

Netherlands

  

Neslein Holding (Spain) C.V.

 

 

100.00

  

Neslein Holding (Spain) C.V.

  

Netherlands

  

A.C. Nielsen (Argentina) S.A.

 

 

98.00

  

 

  

 

  

ART Holding, L.L.C.

 

 

1.00

  

 

  

 

  

Nielsen General Partner B.V.

 

 

1.00

  

Nielsen B.V.

  

Netherlands

  

Nielsen Holding and Finance B.V.

 

 

100.00

  

Nielsen Coöperatie W.A.

  

Netherlands

  

A. C. Nielsen Company, LLC

 

 

 

 

 

  

 

  

ART Holding, L.L.C.

 

 

 

 

Nielsen General Partner B.V.

  

Netherlands

  

A. C. Nielsen Company, LLC

 

 

100.00

  

Nielsen Holding and Finance B.V.

  

Netherlands

  

VNU Intermediate Holdings B.V.

 

 

95.00

  

 

 

 

 

The Nielsen Company B.V.

 

 

5.00

 

Nielsen Mexico Holdings B.V..

  

Netherlands

  

AGB Netherlands C.V.

 

 

100.00

  

Nielsen Hong Kong C.V.

  

Netherlands

  

ACNielsen Group Limited

 

 

1.00

  

 

  

 

  

The Nielsen Company (Management Services -HK) Limited

 

 

99.00

  

Nielsen Media Research B.V.

  

Netherlands

  

Nielsen B.V.

 

 

100.00

  

Nielsen Nederland Holdings C.V.

  

Netherlands

  

Nielsen Coöperatie W.A

 

 

99.900

 

 

 

 

 

ART Holding, L.L.C

 

 

0.10

 

Nielsen Sub Holdings I B.V.

  

Netherlands

  

Nielsen Nederland Holdings C.V.

 

 

100.00

  

Nielsen Sub Holdings II B.V.

  

Netherlands

  

Nielsen Sub Holdings I B.V.

 

 

100.00

  

The Nielsen Company B.V.

  

Netherlands

  

Valcon Acquisition B.V.

 

 

100.00

  

TNC Europe B.V.

  

Netherlands

  

VNU International B.V.

 

 

100.00

  

Valcon Acquisition B.V.

  

Netherlands

  

Nielsen Holdings Plc

 

 

100.00

  

VNU Intermediate Holding B.V.

  

Netherlands

  

The Nielsen Company B.V.

 

 

100.00

  

PointLogic Development B.V.

 

Netherlands

 

PointLogic Media Holding B.V.

 

 

100.00

 

PointLogic Media Holding B.V.

 

Netherlands

 

Nielsen Holding and Finance B.V.

 

 

100.00

 

PointLogic Solutions B.V.

 

Netherlands

 

PointLogic Media Holding B.V.

 

 

100.00

 

Nielsen Sports Nederland B.V.

 

Netherlands

 

RSMG Insights Coöperatief U.A.

 

 

100.00

 

RSMG Insights Coöperatief U.A..

 

Netherlands

 

Rugby Acquisition B.V.

 

 

100.00

 

Rugby Acquisition B.V.

 

Netherlands

 

Nielsen Holding and Finance B.V.

 

 

100.00

 

VNU International B.V.

  

Netherlands

  

The Nielsen Company (Luxembourg) S.a.r.l.

 

 

100.00

  

VNU Marketing Information Europe &
Asia B.V.

  

Netherlands

  

Nielsen Holding and Finance B.V.

 

 

100.00

  

ACNielsen (NZ) ULC

  

New Zealand

  

Nielsen Sub Holdings II B.V.

 

 

100.00

  

AGB Nielsen Media Research
(New Zealand) Ltd.

  

New Zealand

  

AGB Nielsen Media Research B.V.

 

 

100.00

  

ACNielsen Nicaragua, S.A.

  

Nicaragua

  

ACNielsen Centroamerica, S.A.

 

 

98.00

  

 

  

 

  

A. C. Nielsen Company, LLC

 

 

2.00

  

ACNielsen Nigeria Limited

  

Nigeria

  

ACNielsen Cyprus Limited

 

 

80.00

  

 

  

 

  

ACNielsen Company of Canada

 

 

20.00

  

ACNielsen Norge AS

  

Norway

  

Nielsen Sub Holdings II B.V.

 

 

100.00

  

Nielsen Media Research AS

  

Norway

  

Nielsen Sub Holdings II B.V.

 

 

98.44

  

 

  

 

  

Two different third parties hold a minority interest in Nielsen Media Research AS.

 

 

1.56

  

ACNielsen Pakistan (Private) Limited

  

Pakistan

  

ACNielsen Cyprus Limited

 

 

100.00

  

 

  

 

  

A. C. Nielsen Company, LLC

 

 

0.00

  

ACNielsen Panama, S.A.

  

Panama

  

ACNielsen Centroamerica, S.A.

 

 

100.00

  

AGB Panamericana, S.A.

  

Panama

  

AGB Nielsen Media Research Holding S.p.A.

 

 

60.00

  

 

  

 

  

AGB Nielsen Media Research B.V.

 

 

40.00

  

The Nielsen Company Paraguay S.R.L.

 

Paraguay

 

VNU International B.V.

Luciani Matias Alvarez (Third Party)

Rafael Luis Gouiran (Third Party)

 

 

96.00

2.00

2.00

 

 


 

Company

  

Country

  

Shareholder

 

%

 

Nielsen S.R.L.

  

Peru

  

VNU International B.V.

 

 

100.00

  

 

  

 

  

Rolando Ramirez-Gaston Horny (third party)

 

 

0.00

  

AGB Nielsen Media Research (Philippines) Inc.

  

Philippines

  

AGB Nielsen Media Research TAM Holding B.V.

 

 

100.00

  

 

  

 

  

AGB NMR TAM Holding B.V. holds 8,159,851 shares of which 10 are held in trust by 6 different employees of AGB Nielsen Media Research (Philippines) Inc.

 

 

0.00

  

The Nielsen Company (Philippines), Inc.

  

Philippines

  

The Nielsen Company (Belgium) SPRL

 

 

100.00

  

 

  

 

  

Minority shareholders (six Nielsen employees)

 

 

0.00

  

ACNielsen Polska Sp.z.o.o.

  

Poland

  

AGB Nielsen Media Research TAM Holding B.V.

 

 

100.00

  

AGB Nielsen Media Research Sp. z .o.o.

  

Poland

  

AGB Nielsen Media Research TAM Holding B.V.

 

 

100.00

  

Nielsen Services Poland Sp. z.o.o.

  

Poland

  

ACNielsen Polska SP.z o.o.

 

 

76.57

 

 

 

 

 

AGB Nielsen Media Research Sp. z o.o.

 

 

22.83

 

 

 

 

  

AGB Nielsen Media Research TAM Holding B.V.

 

 

0.58

  

 

  

 

  

Jerzy Wolinski (third party)

 

 

0.02

  

A.C. Nielsen Portugal- Estudos de Mercado- Unipessoal, Lda.

  

Portugal

  

Menesta Investments B.V.

 

 

100.00

  

Nexium Portugal – Consultario e Software Lda.

 

Portugal

 

A.C. Nielsen Company, S.L.

 

 

60.00

 

 

 

 

 

Susana Mendoca Castelo (third party)

 

 

40.00

 

A.C. Nielsen P.R. LLC

  

Puerto Rico

  

Nielsen Sub Holdings II B.V.

 

 

100.00

  

Nielsen IBOPE Puerto Rico Inc.

  

Puerto Rico

  

A.C. Nielsen P.R. LLC

 

 

53.40

  

 

  

 

  

IBOPE Latinoamericana, SA (Uruguay) (Third party)

 

 

46.60

  

Nielsen Consultancy LLC

 

Qutar

 

ACNielsen Cyprus Limited

 

 

100.00

 

ACNielsen Romania srl

  

Romania

  

ACNielsen Cyprus Limited

 

 

100.00

  

Retailplus Eastern Europe S.R.L.

  

Romania

  

VNU International B.V.

 

 

100.00

  

ACNIELSEN Limited Liability Company

  

Russia

  

ACNielsen Cyprus Limited

 

 

100.00

  

ACNielsen d.o.o.

  

Serbia

  

ACNielsen Cyprus Limited

 

 

100.00

  

Nielsen Audience Measurement DOO Beograd

  

Serbia

  

AGB Nielsen Media Research TAM Holding B.V.

 

 

100.00

  

ACNielsen (Singapore) Pte. Ltd.

  

Singapore

  

Nielsen Sub Holdings II B.V.

 

 

100.00

  

Gracenote Digital Ventures Singapore Pts Ltd.

  

Singapore

  

Gracenote Digital Ventures Ltd

 

 

100.00

  

AGB Nielsen Media Research (Singapore)
Pte. Ltd.

  

 

Singapore

  

 

AGB Nielsen Media Research B.V.

 

 

100.00

  

NetRatings Pte. Ltd.

  

Singapore

  

Nielsen Sub Holdings II B.V.

 

 

100.00

  

Nielsen MMRD Holdings Pte. Ltd.

 

Singapore

 

ACNielsen (Singapore) Pte. Ltd.

 

 

80.00

 

 

 

 

 

Myanmar Marketing Research Pte. Ltd. (third party)

 

 

20.0

 

The Nielsen Company (Singapore) Pte. Ltd.

  

Singapore

  

The Nielsen Company (Singapore) Holdings Pte. Ltd.

 

 

100.00

  

The Nielsen Company (Singapore)
Holdings Pte. Ltd.

  

 

Singapore

  

 

The Nielsen Company (Belgium) SPRL

 

 

100.00

  

The Nielsen Company (Singapore)
Principal Pte. Ltd.

  

 

Singapore

  

 

VNU International B.V.

 

 

100.00

  

Nielsen Innovate Singapore Pte. Ltd.

  

Singapore

  

The Nielsen Company (Singapore) Principal Pte. Ltd.

 

 

100.00

 

PointLogic Asia PTE Ltd..

  

Singapore

  

PointLogic Media Holding B.V.

 

 

100.00

 

Nielsen Sports Asia Pte. Ltd..

  

Singapore

  

Repucom International Pty Ltd

 

 

100.00

 

ACNielsen Slovakia s.r.o.

  

Slovakia

  

ACNielsen Cyprus Limited

 

 

100.00

  

Nielsen Admosphere Slovakia, s.r.o.

 

Slovakia

 

Nielsen Admosphere, a.s.

 

 

100.00

 

ACNielsen raziskovalna druzba, d.o.o.

  

Slovenia

  

ACNielsen Cyprus Limited

 

 

100.00

  

 


 

Company

  

Country

  

Shareholder

 

%

 

AGB Nielsen, medijske raziskave, d.o.o

  

Slovenia

  

AGB Nielsen Media Research TAM Holding B.V.

 

 

58.00

  

 

  

 

  

GfK, d.o.o. (third party)

 

 

21.00

  

 

  

 

  

Ms. Janja Božič Marolt (third party)

 

 

21.00

  

NIELSEN LAB, razvoj tehnologij za raziskavo medijev, d.o.o.

  

Slovenia

  

Nielsen TV Audience Measurement S.A.

 

 

50.00

  

 

  

 

  

AGB Nielsen Media Research B.V.

 

 

50.00

  

ACNielsen Marketing and Media (Pty) Limited

  

South Africa

  

ACNielsen (Nederland) B.V.

 

 

100.00

  

AGB Nielsen Media Research (South Africa) (Pty) Limited

  

South Africa

  

AGB Nielsen Media Research B.V.

 

 

100.00

  

Repucom Africa (Pty) Ltd

  

South Africa

  

ACNielsen Marketing and Media (Pty) Limited

 

 

100.00

  

A.C. Nielsen Company, S.L.

  

Spain

  

ASEE Nielsen Holding (Spain) S.r.l.

 

 

100.00

  

ASEE Nielsen Holding (Spain) S.r.l.

  

Spain

  

Neslein Holding (Spain) C.V.

 

 

100.00

  

Nielsen Sports España S.L.U.

  

Spain

  

Nielsen Sports Europe Holding GmbH

 

 

100.00

  

Nielsen Services Spain, S.L.

  

Spain

  

ASEE Nielsen Holding (Spain) S.r.l.

 

 

100.00

  

Publinformatica S.A. (in liquidation)

  

Spain

  

VNU Marketing Information Europe & Asia B.V.

 

 

50.00

  

 

  

 

  

Ediciones y Suscripciones, S.A. (third party)

 

 

50.00

  

The Nielsen Company Lanka (Private) Limited

  

Sri Lanka

  

Nielsen (India) Private Limited

 

 

100.00

  

ACNielsen AB

  

Sweden

  

ACNielsen Norge AS

 

 

100.00

  

Nielsen Services Sweden AB

  

Sweden

  

ACNielsen AB

 

 

100.00

  

Affinnova Switzerland Sàrl

  

Switzerland

  

Affinnova, Inc.

 

 

100.00

  

Media Focus Schweiz Gmbh

  

Switzerland

  

The Nielsen Company (Switzerland) GmbH

 

 

51.00

  

 

  

 

  

GfK Switzerland AG (third party)

 

 

49.00

  

NetRatings Switzerland GmbH

  

Switzerland

  

Nielsen Sub Holdings II B.V.

 

 

100.00

  

Nielsen TV Audience Measurement S.A.

  

Switzerland

  

AGB Nielsen Media Research Holding S.p.A.

 

 

100.00

  

The Nielsen Company (Europe) Sarl

  

Switzerland

  

VNU International B.V.

 

 

100.00

  

The Nielsen Company (Switzerland) GmbH

  

Switzerland

  

Nielsen Sub Holdings II B.V.

 

 

100.00

  

Syria Retail Tracking LLC- inactive

  

Syria

  

MEMRB Retail Tracking Services Limited

 

 

75.00

  

 

  

 

  

Ayman Ammar (individual)

 

 

25.00

  

AGB Nielsen Media Research (Taiwan) Ltd.

  

Taiwan

  

AGB Nielsen Media Research B.V.

 

 

100.00

  

The Nielsen Company Taiwan Ltd.

  

Taiwan

  

The Nielsen Company (Belgium) SPRL

 

 

100.00

  

ACNielsen (Tanzania) Ltd.

  

Tanzania

  

ACNielsen Cyprus Limited

 

 

99.00

  

 

  

 

  

A. C. Nielsen Company, LLC

 

 

1.00

  

AGB Nielsen Media Research (Thailand) Ltd.

  

Thailand

  

AGB Nielsen Media Research B.V.

 

 

100.00

  

 

  

 

  

Minority shareholders (seven individuals who each hold 1 share)

 

 

0.00

  

The Nielsen Company (Thailand) Limited

  

Thailand

  

The Nielsen Company (Singapore) Holdings Pte. Ltd.

 

 

100.00

  

 

  

 

  

Several Nielsen employees hold shares in this company

 

 

0.00

  

AGB-CDI Trinidad and Tobago Limited

  

Trinidad and
Tobago

  

Nielsen IBOPE Dominicana, S.R.L.

 

 

100.00

  

Nielsen Tunisia Sarl

  

Tunisia

  

AMER Research Limited

 

 

99.02

  

 

  

 

  

ACNielsen Cyprus Limited

 

 

0.98

  

Nielsen Arastirma Hizmetleri Limited Sirket

  

Turkey

  

ACNielsen (Nederland) B.V.

 

 

100.00

  

Nielsen Audience Measurement Piyasa Arastirma Hizmetleri A.S.

  

Turkey

  

AGB Nielsen Media Research TAM Holding B.V.

 

 

100.00

  

Retail Plus Teknoloji vs Arastirma Hizmetleri Ltd

  

Turkey

  

VNU International B.V.

 

 

50.00

 

 

 

 

 

Egemen Oztop (third party)

 

 

50.00

 

The Nielsen Company Medya Yayincilik ve Tanitim Hizmetleri Anonim Şirketii

  

Turkey

  

VNU International B.V.

 

 

100.00

  

ACNielsen Uganda Limited

  

Uganda

  

ACNielsen Cyprus Limited

 

 

99.00

  

 

  

 

  

ACNielsen Company of Canada

 

 

1.00

  

 


 

Company

  

Country

  

Shareholder

 

%

 

ACNielsen Ukraine Limited Liability Company

  

Ukraine

  

ACNielsen Cyprus Limited

 

 

99.99

  

 

  

 

  

ACNielsen Company of Canada

 

 

0.01

  

Nielsen Marketing Research Services FZ-LLC

 

United Arab Emirates

 

 

VNU International B.V.

 

 

100.00

 

Repucom Marketing Research & Consultancies

 

United Arab Emirates

 

Shares held by an employee of Repucom, as nominee of RSMG Insights Coöoperatief U.A.

 

 

100.00

 

A.C. Nielsen Company Limited

  

United Kingdom

  

ACNielsen Holdings UK Limited

 

 

100.00

  

ACNielsen Holdings UK Limited

  

United Kingdom

  

Nielsen Holding France SAS

 

 

100.00

  

Imagini Europe Limited

 

United Kingdom

 

A.C.Nielsen Company Limited

 

 

100.00

 

Brandbank Limited

  

United Kingdom

  

TNC Europe B.V.

 

 

100.00

  

PointLogic (UK) Limited

  

United Kingdom

  

PointLogic Media Holding B.V.

 

 

100.00

  

Nielsen Sports UK and Ireland Limited

 

United Kingdom

 

Nielsen Sports Europe Holding GmbH

 

 

100.00

 

NetRatings UK Limited

  

United Kingdom

  

Nielsen Sub Holdings I B.V.

 

 

100.00

  

Nielsen Book Services Limited

  

United Kingdom

  

VNU Holdco (UK) Limited

 

 

100.00

  

Nielsen Holdings Plc

 

United Kingdom

 

Shares listed on the New York Stock Exchange

 

 

100.00

 

Nielsen Media Research Limited

  

United Kingdom

  

ACNielsen Holdings UK Limited

 

 

100.00

  

S:Comm Research (UK) Limited

 

United Kingdom

 

Nielsen Sports UK & Ireland Limited

 

 

100.00

 

VNU Holdco (UK) Limited

  

United Kingdom

  

VNU International B.V.

 

 

100.00

  

A.C. Nielsen (Argentina) S.A.

  

United States/DE

  

A. C. Nielsen Company, LLC

 

 

100.00

  

A. C. Nielsen Company, LLC

  

United States/DE

  

Nielsen International Holdings, Inc.

 

 

100.00

  

AC Nielsen Mexico LLC

  

United States/DE

  

ACNielsen Company of Canada

 

 

100.00

  

ACN Holdings Inc.

  

United States/DE

  

VNU Marketing Information, Inc.

 

 

100.00

  

ACNielsen Corporation

  

United States/DE

  

ACN Holdings Inc.

 

 

100.00

  

ACNielsen eRatings.com

  

United States/DE

  

A. C. Nielsen Company, LLC

 

 

100.00

  

Affinnova, Inc.

 

United States/DE

 

The Nielsen Company (US), LLC

 

 

100.00

 

Arbitron Holdings Inc.

  

United States/DE

  

Nielsen Audio, Inc.

 

 

100.00

  

ART Holding, L.L.C.

  

United States/DE

  

A. C. Nielsen Company, LLC

 

 

100.00

  

Athenian Leasing Corporation

  

United States/DE

  

The Nielsen Company (US), LLC

 

 

100.00

  

Baseline, LLC

  

United States/DE

  

Baseline Acquisitions LLC

 

 

100.00

 

Baseline Acquisitions LLC

  

United States/DE

  

Gracenote Media Services, LLC

 

 

100.00

 

CZT/ACN Trademarks, L.L.C.

  

United States/DE

  

ACNielsen Corporation

 

 

50.00

  

 

  

 

  

The Nielsen Company (US), LLC

 

 

50.00

  

eXelate, Inc

  

United States/DE

  

Nielsen International Holdings, Inc

 

 

100.00

  

Gracenote Inc

  

United States/DE

  

The Nielsen Company (US), LLC

 

 

100.00

 

Gracenote Digital Ventures, LLCc

  

United States/DE

  

The Nielsen Company (US), LLC

 

 

100.00

 

Gracenote International Holdco, LLC

  

United States/DE

  

The Nielsen Company (US), LLC

 

 

100.00

 

Gracenote Media Services, LLC

  

United States/DE

  

Gracenote Digital Ventures, LLC

 

 

100.00

 

Gracenote South America Holdco, LLC

  

United States/DE

  

Gracenote Media Services, LLC

 

 

100.00

 

Harris Interactive International, Inc

 

United States/DE

 

Nielsen Consumer Insights, Inc.

 

 

100.00

 

IFM North America LLC.

  

United States/
MO

  

Repucom Consulting GmbH

Jeffrey J. Stern Living Trust (third party)

 

 

50.00

50.00

 

NC Ventures, LLC

  

United States/DE

  

The Nielsen Company (US), LLC

 

 

63.50

  

 

  

 

  

Catalina Marketing Corporation (third Party)

 

 

36.50

  

National Consumer Panel, LLC

  

United States/DE

  

The Nielsen Company (US), LLC

 

 

50.00

  

 

  

 

  

Information Resources Inc. (third Party)

 

 

50.00

  

NetRatings, LLC

  

United States/DE

  

The Nielsen Company (US), LLC

 

 

100.00

  

Nielsen Audio, Inc.

  

United States/DE

  

ACNielsen Corporation

 

 

100.00

  

Nielsen Consumer Insights, Inc

 

United States/DE

 

The Nielsen Company (US), LLC

 

 

100.00

 

Nielsen Consumer Neuroscience, Inc.

  

United States/
CA

  

TNC (US) Holdings, Inc.

 

 

100.00

 

Nielsen Finance Co.

  

United States/DE

  

Nielsen Finance LLC

 

 

100.00

  

Nielsen Finance LLC

  

United States/DE

  

ACN Holdings Inc.

 

 

100.00

  

Nielsen Holdings, L.L.C.

  

United States/DE

  

Nielsen Sub Holdings I B.V.

 

 

100.00

  

Nielsen Innovate NYC, LLC

 

United States/DE

 

TNC (US) Holdings, Inc.

 

 

100.00

 

Nielsen International Holdings, Inc.

  

United States/DE

  

ACNielsen Corporation

 

 

78.37

  

 


 

Company

  

Country

  

Shareholder

 

%

 

 

  

 

  

VNU International B.V.

 

 

21.63

  

Nielsen Mobile, LLC

  

United States/DE

  

The Nielsen Company (US), LLC

 

 

100.00

  

Nielsen Real Estate Management, Inc.

 

United States/NY

 

TNC (US) Holdings, Inc.

 

 

100.00

 

Nielsen Social, Inc

  

United States/DE

  

Nielsen Social, LLC

 

 

100.00

 

Nielsen Social, LLC

  

United States/DE

  

The Nielsen Company (US), LLC

 

 

90.00

  

 

  

 

  

AFOS, LLC (third party)

 

 

10.00

  

Nielsen UK Finance I, LLC

  

United States/DE

  

TNC (US) Holdings, Inc

 

 

100.00

 

Nielsen Uruguay (US), LLC

  

United States/DE

  

Nielsen Sub Holdings II B.V.

 

 

100.00

 

NMR Investing I, Inc.

  

United States/DE

  

The Nielsen Company (US), LLC

 

 

100.00

  

NMR Licensing Associates LP

  

United States/DE

  

The Nielsen Company (US), LLC

 

 

98.31

  

Nielsen UK Finance I, LLC

  

United States/DE

 

TNC (US) Holdings, Inc.

 

 

100.00

 

PointLogic USA Inc.

  

United States/DE

 

PointLogic Media Holding B.V.

 

 

100.00

 

Qterics, Inc.

  

United States/DE

 

The Nielsen Company (US), LLC

 

 

100.00

 

Nielsen Sports America, LLC.

  

United States/DE

 

Repucom Pty Ltd.

 

 

100.00

 

Rhiza Labs,LLC

  

United States/IL

  

The Nielsen Company (US), LLC

 

 

100.00

 

Panel International SA LLC

  

United States/DE

  

ACNielsen Company of Canada

 

 

100.00

  

The Cambridge Group, Inc.

  

United States/IL

  

The Nielsen Company (US), LLC

 

 

100.00

  

The Nielsen Company (US), LLC

  

United States/DE

  

ACNielsen Corporation

 

 

100.00

  

TNC (US) Holdings, Inc.

  

United States/
NY

  

VNU International B.V.

 

 

100.00

  

TVaura Mobile LLC

  

United States/DE

  

The Nielsen Company (US), LLC

 

 

51.00

  

 

  

 

  

Digimarc Corporation (third party)

 

 

49.00

  

Visual IQ, Inc

  

United States/DE

  

The Nielsen Company (US), LLC

 

 

100.00

 

Vizu Corporation

  

United States/DE

  

The Nielsen Company (US), LLC

 

 

100.00

  

VNU Marketing Information, Inc.

  

United States/DE

  

TNC (US) Holdings, Inc.

 

 

95.00

  

 

  

 

  

The Nielsen Company (US), LLC

 

 

5.00

  

AC Nielsen de Venezuela S.A.

  

Venezuela

  

Nielsen Sub Holdings II B.V.

 

 

100.00

  

AGB Panamericana de Venezuela Medicion

  

Venezuela

  

AGB Netherlands C.V.

 

 

53.40

  

 

  

 

  

Ibope Latinoamericana S.A. - Montevideo - Uruguay (third party)

 

 

46.60

  

The Nielsen Company (Vietnam), Ltd.

  

Vietnam

  

The Nielsen Company (Singapore) Holdings Pte. Ltd.

 

 

100.00

  

 

 

 

 


 

THE NIELSEN COMPANY - INVESTMENTS

 

Company

  

Country

  

Shareholder

  

%

 

Bahrain Research and Studies Bureau WLL

  

Bahrain

  

MEMRB Retail Tracking Services (Guernsey) Lt.d

  

 

49.00

  

 

  

 

  

Mr Ansari (third party)

  

 

51.00

  

IBOPE Repucom Pesquisas Esportivas Ltda

  

Brazil

  

Repucom Brazil Participacoes Ltda

  

 

45.00

 

 

 

 

 

IBOPE Pesquisa de Midia E Participacoes Ltda

 

 

55.00

 

WPP Midia Participações S.A.*

  

Brazil

  

AGB Nielsen Media Research B.V.

  

 

1.00

  

*This entity holds 100% in IGM S.A., which has multiple (in)direct subsidiaries and investments worldwide, but mostly in LATAM, not included in this overview.

  

 

  

WPP Kantar Participacoes Ltd

  

 

99.00

  

  

 

  

 

 

 

 

 

Beijing CR Nielsen Information Technology
Co. Ltd.

  

China

  

Nielsen Online Hong Kong Limited

  

 

49.00

  

 

  

 

  

Beijing Zhongqian Wangrun Information Technology Co. Ltd. (third party)

  

 

51.00

  

Nielsen-CCData Media Research Co. Ltd.

  

China

  

The Nielsen Company (Hong Kong) Limited

  

 

22.50

  

 

  

 

  

Wasu Digital Television Investment Co., Ltd.  (third party)

  

 

27.50

  

 

  

 

  

INSIGMA Technology Venture Capital Investment co., ltd. (third party)

  

 

20.00

  

 

  

 

  

Zhejiang Silicon Paradise Haitian Huiyuan Venture Investment Limited Partnership (third party)

  

 

20.00

  

 

  

 

  

C. Beijing Zhongchuan Dianguang Digital Technology Co. Ltd. (third party)

  

 

10.00

  

Cesky narodni panel s.r.o..

  

Czech Republic

  

Nielsen Admosphere, a.s.

  

 

25.92

 

 

  

 

  

STEM/MARK, a.s. (third party)

  

 

37.04

 

 

 

 

 

NMS Market Research s.r.o. (third party)

 

 

37.04

 

MediaMetris Netratings SAS..

 

France

 

ACNielsen eRatings.com

 

 

35.00

 

 

 

 

 

MediaMetrie, S.A. (third party)

 

 

65.00

 

Media Services S.A.

  

Greece

  

The Nielsen Company (Greece) S.A.

  

 

30.00

  

 

  

 

  

Golden Symbol Investments Limited (third party)

  

 

51.00

  

 

  

 

  

Third party shareholders

  

 

19.00

  

Gfk Nielsen India Private Limited

  

India

  

Nielsen (India) Private Limited

  

 

49.90

  

 

  

 

  

Gfk Asia Pte Limited (third party)

  

 

50.10

  

Meterology Data Private Limited.

  

India

  

TAM Media Research Private Limited

  

 

0.01

  

 

  

 

  

Broadcast Audience Research Council (third party)

  

 

99.99

  

Adstrix Ltd.

  

Israel

 

Nielsen Innovate Fund, LP

 

 

30.00

 

 

 

 

 

Oded Nachshon, Guy Amos (third parties)

 

 

70.00

 

Change.

  

Israel

 

Nielsen Innovate Fund, LP

Third Parties

 

 

25.47

74.52

 

CiValue

  

Israel

 

Nielsen Innovate Fund, LP

Third Parties

 

 

26.89

73.11

 

Evolita Ltd.

  

Israel

 

Nielsen Innovate Fund, LP

Third Parties

 

 

35.00

65.00

 

Furious

  

Israel

 

Nielsen Innovate Fund, LP

Third Parties

 

 

21.35

78.65

 

Nutrino Health Ltd

  

Israel

 

Nielsen Innovate Fund, LP

Third Parties

 

 

4.18

95.82

 

 


 

Company

  

Country

  

Shareholder

  

%

 

Personalics.

  

Israel

 

Nielsen Innovate Fund, LP

Third Parties

 

 

21.37

78.63

 

Tapreason.

  

Israel

 

Nielsen Innovate Fund, LP

Third Parties

 

 

33.87

66.13

 

Wishelf Ltd

  

Israel

 

Nielsen Innovate Fund, LP

Third Parties

 

 

22.09

77.91

 

Vo Ca Vu

  

Israel

 

Nielsen Innovate Fund, LP

Third Parties

 

 

29.99

70.01

 

Wizer

  

Israel

 

Nielsen Innovate Fund, LP

Third Parties

 

 

28.60

71.40

 

Mobilbuy Ltd.

  

Israel

 

Nielsen Innovate Fund, LP

 

 

19.52

 

 

 

 

 

Third Parties

 

 

80.48

 

New Sense Research Ltd.

  

Israel

  

The New Wave Research Ltd.

  

 

60.00

  

 

  

 

  

Third Party

  

 

40.00

  

Revuse Technology Ltd.

  

Israel

  

Nielsen Innovate Fund, LP

  

 

21.25

  

 

  

 

  

Third party shareholders

  

 

78.63

  

Ourcart

  

Israel

 

Nielsen Innovate Fund, LP

Third Parties

 

 

38.60

61.40

 

Ongaku ShuppanSha Co., Ltd

  

Japan

 

Gracenote Inc

 

 

16.67

 

 

 

 

 

Third Parties

 

 

83.33

 

Video Research Interactive Inc.

  

Japan

 

ACNielsen eRatings.com

Video Research Ltd (third party)

Dentsu, Inc. (third party)

Cyber Communications Inc. (third party)

D.A. Consortium Inc. (third party)

Hakuhodo Incorporated (third party)

Asatsu-DK Inc. (third party)

Hakuhodo DY Media Partners Incorporated (third party)

 

 

34.00

51.00

3.50

3.50

3.50

2.70

1.00

0.80

 

AGB Stat IPSOS sal

  

Lebanon

  

AGB Nielsen Media Research TAM Holding B.V.

  

 

40.00

  

 

  

 

  

Ipsos SA (third party)

  

 

30.00

  

 

  

 

  

STAT SAL (third party)

  

 

30.00

  

ATRI RETEL (Thailand) Co. Ltd.

  

Thailand

 

A3D Distrib SAS.

 

 

49.00

 

 

 

 

 

Third parties

 

 

51.00

 

Bibliographic Data Services Limited

  

United Kingdom

  

Nielsen Book Services Limited

  

 

40.00

  

 

  

 

  

Dumfries & Galloway Enterprise (third party)

  

 

20.00

  

 

  

 

  

Lesley Whyte (third party)

  

 

20.00

  

 

  

 

  

Eric Green (third party)

  

 

20.00

  

CGA Strategy Limited

  

United Kingdom

  

A.C. Nielsen Company Limited

  

 

20.00

  

 

  

 

  

Mondiale Media Holdings (third party)

  

 

65.00

  

 

  

 

  

Philip Tate (third party)

  

 

5.00

  

 

  

 

  

Jonathan Collins (third party)

  

 

10.00

  

 

 

 

 

Third party shareholders

 

 

90.00

 

 

 

 

 

Third party shareholders

 

 

90.00

 

ITWP Acquisitions Limited

  

United Kingdom

  

Harris Interactive International, Inc.

  

 

10.00

  

 

 

 

 

Third party shareholders

 

 

90.00

 

Carrier IQ, Inc

  

United States

  

The Nielsen Company (US) LLC

  

 

<4.00

 

Frogtek BOP, LLC

  

United States

  

Nielsen International Holdings, Inc.

  

 

14.30

 

 

 

 

 

Third party shareholders

 

 

85.70

 

JEGI Internet Economy Partners, L.P.

  

United States

  

VNU International B.V.

  

 

6.62

  

Musicplay Analytics LLC

  

United States

  

Gracenote Inc

  

 

4.02

  

 

  

 

  

Third party shareholders

 

 

94.98

  

Percipient Inc.

  

United States

  

ACNielsen Corporation

  

 

6.40

  

TVaura LLC

  

United States

  

The Nielsen Company (US), LLC

  

 

49.00

  

 

 

Exhibit 23.1

Consent of Independent Registered Public Accounting Firm

We consent to the incorporation by reference in the following Registration Statements:

 

(1)

Registration Statement (Form S-8 No. 333-172256), as amended, pertaining to the 2006 Stock Acquisition and Option Plan for Key Employees of Nielsen Holdings plc and its Subsidiaries and Nielsen 2010 Stock Incentive Plan,

 

(2)

Registration Statement (Form S-8 No. 333-176940), as amended, pertaining to The Nielsen Company 401(k) Savings Plan,

 

(3)

Registration Statement (Form S-8 No. 333-188601), as amended, pertaining to the Amended and Restated Nielsen 2010 Stock Incentive Plan ,

 

(4)

Registration Statement (Form S-8 No. 333-191458), as amended, pertaining to the Arbitron Inc. 2008 Equity Compensation Plan ,

 

(5)

Registration Statement (Form S-3 No. 333-202190) of Nielsen Holdings plc, and

 

(6)

Registration Statement (Form S-8 No. 333-212303) pertaining to the Nielsen Holdings plc 2016 Employee Share Purchase Plan

of our reports dated February 8, 2018 , with respect to the consolidated financial statements and schedules of Nielsen Holdings plc and the effectiveness of internal control over financial reporting of Nielsen Holdings plc included in this Annual Report (Form 10-K) of Nielsen Holdings plc for the year ended December 31, 2017.

 

  /s/ Ernst & Young LLP

 

New York, New York

February 8, 2018

 

Exhibit 31.1

CHIEF EXECUTIVE OFFICER CERTIFICATION

I, Dwight M. Barns, certify that:

1.

I have reviewed this annual report on Form 10-K for the year ended December 31, 2017 of Nielsen Holdings plc;

2.

Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.

Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.

The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal controls over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

 

a.

Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

 

b.

Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

 

c.

Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

 

d.

Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.

The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

 

a.

All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

 

b.

Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: February 8, 2018

 

/s/  Dwight M. Barns

Dwight M. Barns

Chief Executive Officer

 

Exhibit 31.2

CHIEF FINANCIAL OFFICER CERTIFICATION

I, Jamere Jackson, certify that:

1.

I have reviewed this annual report on Form 10-K for the year ended December 31, 2017 of Nielsen Holdings plc;

2.

Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.

Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.

The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal controls over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

 

a.

Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

 

b.

Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

 

c.

Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

 

d.

Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.

The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

 

a.

All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

 

b.

Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: February 8, 2018

 

/s/  Jamere Jackson  

Jamere Jackson

Chief Financial Officer

 

 

Exhibit 32.1

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Annual Report of Nielsen Holdings plc (the “Company”) on Form 10-K for the year ended December 31, 2017 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Dwight M. Barns, the Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that to my knowledge:

 

(1)

The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and

 

(2)

The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

 

/s/ Dwight M. Barns

Dwight M. Barns

Chief Executive Officer

February 8, 2018

 

 

 

Exhibit 32.2

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Annual Report of Nielsen Holdings plc (the “Company”) on Form 10-K for the year ended December 31, 2017 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Jamere Jackson, the Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that to my knowledge:

 

(1)

The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and

 

(2)

The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

 

/s/  Jamere Jackson

Jamere Jackson

Chief Financial Officer

February 8, 2018