x
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Annual Report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
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¨
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Transition report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
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Delaware
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|
20-2056195
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(State or other jurisdiction of
incorporation or organization)
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(I.R.S. Employer
Identification Number)
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Title of each class
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Name of each exchange on which registered
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Common stock, par value $0.001 per share
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New York Stock Exchange, Inc.
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Page
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Item 1
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Item 1A
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Item 1B
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Item 2
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Item 3
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Item 4
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Item 5
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Item 6
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Item 7
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Item 7A
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Item 8
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Item 9
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Item 9A
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Item 9B
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Item 10
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Item 11
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Item 12
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Item 13
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Item 14
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Item 15
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Item 16
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Index to Exhibits
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ITEM 1.
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BUSINESS
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ITEM 1A.
|
RISK FACTORS
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•
|
our ability to attract new customers, retain and increase sales to existing customers, and satisfy our customers’ requirements;
|
•
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changes in our mix of products and services, including changes in our mix of cloud and self-hosted offerings;
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•
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changes in foreign currency exchange rates and our ability to effectively hedge our foreign currency exposure;
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•
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the rate of expansion and productivity of our sales force;
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•
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the number of new employees added;
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•
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the cost, timing and management effort for our development of new products and services;
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•
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general economic conditions that may adversely affect either our customers’ ability or willingness to purchase additional subscriptions, delay a prospective customer’s purchasing decision, reduce the value of new subscription contracts or adversely affect renewal rates;
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•
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the amount and timing of operating costs and capital expenditures related to the operation and expansion of our business;
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•
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seasonality in terms of when we enter into customer agreements for our services;
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•
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the length of the sales cycle for our services;
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•
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changes to our management team;
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•
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changes in our pricing policies, whether initiated by us or as a result of competition;
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•
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significant security breaches, technical difficulties or interruptions of our services;
|
•
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new solutions, products or changes in pricing policies introduced by our competitors;
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•
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changes in effective tax rates;
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•
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changes in the average contract term of our customer agreements, changes in timing of renewals and changes in billings duration;
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•
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changes in our renewal rates and expansion within our existing customers;
|
•
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the timing of customer payments and payment defaults by customers;
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•
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extraordinary expenses such as litigation costs or damages, including settlement payments;
|
•
|
the costs associated with acquiring new businesses and technologies and the follow-on costs of integration, including the tax effects of acquisitions;
|
•
|
the impact of new accounting pronouncements;
|
•
|
changes in laws or regulations impacting the delivery of our services;
|
•
|
our ability to comply with privacy laws and regulations, including the General Data Protection Regulation (the GDPR) and the California Consumer Privacy Act (the CCPA);
|
•
|
significant litigation or regulatory actions relating to claims of intellectual property infringement, violation of privacy laws, employment matters or any other significant matter;
|
•
|
the amount and timing of equity awards and the related financial statement expenses; and
|
•
|
our ability to accurately estimate the total addressable market for our products and services.
|
•
|
compliance with multiple, conflicting and changing governmental laws and regulations, including employment, tax, competition, privacy and data protection laws and regulations, including the GDPR;
|
•
|
compliance by us and our business partners with international bribery and anti-corruption laws, including the UK Bribery Act and the Foreign Corrupt Practices Act;
|
•
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the risk that illegal or unethical activities of our local employees or business partners will be attributed to or result in liability to us or damage to reputation;
|
•
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longer and potentially more complex sales cycles;
|
•
|
longer accounts receivable payment cycles and other collection difficulties;
|
•
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tax treatment of revenues from international sources and changes to tax codes, including being subject to foreign tax laws and being liable for paying withholding, income or other taxes in foreign jurisdictions;
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•
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different pricing and distribution environments;
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•
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foreign currency fluctuations, which may cause transactional and translational remeasurement losses;
|
•
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potential changes in international trade policies, agreements and practices, including the adoption and expansion of formal or informal trade restrictions or regulatory frameworks or business practices favoring local competitors;
|
•
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potential threatening state-sponsored actions, including cybersecurity threats, directed at local data centers, customers or end-users;
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•
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local business practices and cultural norms that may favor local competitors; and
|
•
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localization of our services, including translation into foreign languages and associated expenses.
|
•
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assimilating or integrating the businesses, technologies, products, personnel or operations of the acquired companies;
|
•
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failing to achieve the expected benefits of the acquisition or investment;
|
•
|
potential loss of key employees of the acquired company;
|
•
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inability to maintain relationships with customers and partners of the acquired business;
|
•
|
unanticipated expenses related to acquired technology and its integration into our existing technology;
|
•
|
potential adverse tax consequences;
|
•
|
inability to generate sufficient revenue to offset acquisition or investment costs;
|
•
|
disruption to our business and diversion of management attention and other resources;
|
•
|
potential financial and credit risks associated with acquired customers;
|
•
|
dependence on acquired technologies or licenses for which alternatives may not be available to us without significant cost or complexity;
|
•
|
in the case of foreign acquisitions, the challenges associated with integrating operations across different cultures and languages and any currency and regulatory risks associated with specific countries; and
|
•
|
potential unknown liabilities associated with the acquired businesses.
|
•
|
changes in the estimates of our operating results or changes in recommendations by securities analysts that elect to follow our common stock;
|
•
|
announcements of new products, services or technologies, new applications or enhancements to services, strategic alliances, acquisitions, or other significant events by us or by our competitors;
|
•
|
fluctuations in the valuation of companies perceived by investors to be comparable to us, such as high-growth or cloud companies;
|
•
|
changes to our management team;
|
•
|
trading activity by directors, executive officers and significant stockholders, or the perception in the market that the holders of a large number of shares intend to sell their shares;
|
•
|
the size of our market float;
|
•
|
the volume of trading in our common stock, including sales upon exercise of outstanding options or vesting of equity awards or sales and purchases of any common stock issued upon conversion of the 2022 Notes or in connection with the 2022 Note Hedge and 2022 Warrant transactions relating to the 2022 Notes, or 2018 Warrant transactions relating to the 2018 Notes;
|
•
|
the economy as a whole, market conditions in our industry, and the industries of our customers; and
|
•
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overall performance of the equity markets.
|
•
|
establish a classified board of directors so that not all members of our board are elected at one time;
|
•
|
permit the board of directors to establish the number of directors;
|
•
|
provide that directors may only be removed “for cause” and only with the approval of 66 2/3% of our stockholders;
|
•
|
require super-majority voting to amend some provisions in our restated certificate of incorporation and restated bylaws;
|
•
|
authorize the issuance of “blank check” preferred stock that our board could use to implement a stockholder rights plan;
|
•
|
eliminate the ability of our stockholders to call special meetings of stockholders;
|
•
|
prohibit stockholder action by written consent, which requires all stockholder actions to be taken at a meeting of our stockholders;
|
•
|
provide that the board of directors is expressly authorized to make, alter or repeal our restated bylaws; and
|
•
|
establish advance notice requirements for nominations for election to our board or for proposing matters that can be acted upon by stockholders at annual stockholder meetings (though our restated bylaws have implemented stockholder proxy access).
|
ITEM 1B.
|
UNRESOLVED STAFF COMMENTS
|
ITEM 2.
|
PROPERTIES
|
ITEM 3.
|
LEGAL PROCEEDINGS
|
ITEM 4.
|
MINE SAFETY DISCLOSURES
|
ITEM 5.
|
MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES
|
|
Base Period
|
|
|
|
|
|
|
|
|
|
|
||||||||||||
|
Dec 31, 2013
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|
Dec 31, 2014
|
|
Dec 31, 2015
|
|
Dec 31, 2016
|
|
Dec 31, 2017
|
|
Dec 31, 2018
|
||||||||||||
ServiceNow, Inc.
|
$
|
100.00
|
|
|
$
|
121.14
|
|
|
$
|
154.54
|
|
|
$
|
132.73
|
|
|
$
|
232.80
|
|
|
$
|
317.89
|
|
NYSE Composite
|
100.00
|
|
|
106.75
|
|
|
102.38
|
|
|
114.61
|
|
|
136.07
|
|
|
123.89
|
|
||||||
S&P Systems Software
|
100.00
|
|
|
123.01
|
|
|
135.89
|
|
|
153.87
|
|
|
211.38
|
|
|
246.01
|
|
ITEM 6.
|
SELECTED CONSOLIDATED FINANCIAL DATA
|
|
Year Ended December 31,
|
||||||||||||||||||
|
2018
|
|
2017
|
|
2016
|
|
2015
|
|
2014
|
||||||||||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
|
|
|
|
||||||||||
|
|
|
|
|
|
|
|
|
|
||||||||||
|
(in thousands, except share and per share data)
|
||||||||||||||||||
Consolidated Statements of Operations Data:
|
|
|
|
|
|
|
|
|
|
||||||||||
Revenues:
|
|
|
|
|
|
|
|
|
|
||||||||||
Subscription
|
$
|
2,421,313
|
|
|
$
|
1,739,500
|
|
|
$
|
1,234,070
|
|
|
$
|
848,278
|
|
|
$
|
567,217
|
|
Professional services and other
|
187,503
|
|
|
178,994
|
|
|
156,915
|
|
|
157,202
|
|
|
115,346
|
|
|||||
Total revenues
|
2,608,816
|
|
|
1,918,494
|
|
|
1,390,985
|
|
|
1,005,480
|
|
|
682,563
|
|
|||||
Cost of revenues (1):
|
|
|
|
|
|
|
|
|
|
||||||||||
Subscription
|
417,421
|
|
|
315,570
|
|
|
235,414
|
|
|
183,400
|
|
|
142,687
|
|
|||||
Professional services and other
|
205,237
|
|
|
184,292
|
|
|
163,581
|
|
|
146,013
|
|
|
106,089
|
|
|||||
Total cost of revenues
|
622,658
|
|
|
499,862
|
|
|
398,995
|
|
|
329,413
|
|
|
248,776
|
|
|||||
Gross profit
|
1,986,158
|
|
|
1,418,632
|
|
|
991,990
|
|
|
676,067
|
|
|
433,787
|
|
|||||
Operating expenses (1):
|
|
|
|
|
|
|
|
|
|
||||||||||
Sales and marketing
|
1,203,056
|
|
|
894,977
|
|
|
659,983
|
|
|
498,439
|
|
|
341,119
|
|
|||||
Research and development
|
529,501
|
|
|
377,518
|
|
|
285,239
|
|
|
217,389
|
|
|
148,258
|
|
|||||
General and administrative
|
296,027
|
|
|
210,533
|
|
|
158,936
|
|
|
126,604
|
|
|
96,245
|
|
|||||
Legal settlements (2)
|
—
|
|
|
—
|
|
|
270,000
|
|
|
—
|
|
|
—
|
|
|||||
Total operating expenses
|
2,028,584
|
|
|
1,483,028
|
|
|
1,374,158
|
|
|
842,432
|
|
|
585,622
|
|
|||||
Loss from operations
|
(42,426
|
)
|
|
(64,396
|
)
|
|
(382,168
|
)
|
|
(166,365
|
)
|
|
(151,835
|
)
|
|||||
Interest expense
|
(52,733
|
)
|
|
(53,394
|
)
|
|
(33,278
|
)
|
|
(31,097
|
)
|
|
(29,059
|
)
|
|||||
Interest income and other income (expense), net
|
56,135
|
|
|
4,384
|
|
|
5,027
|
|
|
4,450
|
|
|
5,354
|
|
|||||
Loss before income taxes
|
(39,024
|
)
|
|
(113,406
|
)
|
|
(410,419
|
)
|
|
(193,012
|
)
|
|
(175,540
|
)
|
|||||
Provision for (benefit from) income taxes
|
(12,320
|
)
|
|
3,440
|
|
|
3,830
|
|
|
5,414
|
|
|
3,847
|
|
|||||
Net loss
|
$
|
(26,704
|
)
|
|
$
|
(116,846
|
)
|
|
$
|
(414,249
|
)
|
|
$
|
(198,426
|
)
|
|
$
|
(179,387
|
)
|
Net loss per share - basic and diluted
|
$
|
(0.15
|
)
|
|
$
|
(0.68
|
)
|
|
$
|
(2.52
|
)
|
|
$
|
(1.27
|
)
|
|
$
|
(1.23
|
)
|
Weighted-average shares used to compute net loss per share - basic and diluted
|
177,846,023
|
|
|
171,175,577
|
|
|
164,533,823
|
|
|
155,706,643
|
|
|
145,355,543
|
|
(1)
|
Stock-based compensation included in the statements of operations data above was as follows:
|
|
Year Ended December 31,
|
||||||||||||||||||
|
2018
|
|
2017
|
|
2016
|
|
2015
|
|
2014
|
||||||||||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
|
|
|
|
||||||||||
|
|
|
|
|
|
|
|
|
|
||||||||||
|
(in thousands)
|
||||||||||||||||||
Cost of revenues:
|
|
|
|
|
|
|
|
|
|
||||||||||
Subscription
|
$
|
48,738
|
|
|
$
|
35,334
|
|
|
$
|
28,420
|
|
|
$
|
23,416
|
|
|
$
|
14,988
|
|
Professional services and other
|
32,816
|
|
|
27,401
|
|
|
26,516
|
|
|
23,265
|
|
|
13,116
|
|
|||||
Sales and marketing
|
228,045
|
|
|
170,527
|
|
|
131,571
|
|
|
102,349
|
|
|
54,006
|
|
|||||
Research and development
|
135,203
|
|
|
92,025
|
|
|
81,731
|
|
|
70,326
|
|
|
42,535
|
|
|||||
General and administrative
|
99,151
|
|
|
68,717
|
|
|
49,416
|
|
|
38,357
|
|
|
29,674
|
|
|||||
Total stock-based compensation
|
$
|
543,953
|
|
|
$
|
394,004
|
|
|
$
|
317,654
|
|
|
$
|
257,713
|
|
|
$
|
154,319
|
|
(2)
|
For details regarding the legal settlements expenses of $270.0 million included in the year ended December 31, 2016, refer to Note 18 in the notes to our consolidated financial statements included elsewhere in this Annual Report on Form 10-K.
|
|
As of December 31,
|
||||||||||||||||||
|
2018
|
|
2017
|
|
2016
|
|
2015
|
|
2014
|
||||||||||
|
|
|
*As Adjusted
|
|
|
|
|
|
|
||||||||||
|
|
|
|
|
|
|
|
|
|
||||||||||
|
(in thousands)
|
||||||||||||||||||
Consolidated Balance Sheet Data:
|
|
|
|
|
|
|
|
|
|
||||||||||
Cash and cash equivalents and investments
|
$
|
2,079,778
|
|
|
$
|
2,170,740
|
|
|
$
|
1,162,020
|
|
|
$
|
1,223,917
|
|
|
$
|
935,563
|
|
Working capital
|
332,120
|
|
|
382,472
|
|
|
271,037
|
|
|
353,999
|
|
|
399,989
|
|
|||||
Total assets
|
3,879,140
|
|
|
3,550,245
|
|
|
2,033,767
|
|
|
1,807,052
|
|
|
1,424,752
|
|
|||||
Deferred revenue, current and non-current portion
|
1,690,191
|
|
|
1,246,815
|
|
|
895,101
|
|
|
603,754
|
|
|
422,238
|
|
|||||
Convertible senior notes, net, non-current portion
|
661,707
|
|
|
630,018
|
|
|
507,812
|
|
|
474,534
|
|
|
443,437
|
|
|||||
Total stockholders’ equity
|
1,111,199
|
|
|
778,744
|
|
|
386,961
|
|
|
566,814
|
|
|
428,675
|
|
ITEM 7.
|
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
|
|
Year Ended December 31,
|
||||||||||
|
2018
|
|
2017
|
|
2016
|
||||||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
||||||
|
|
|
|
|
|
||||||
|
(dollars in thousands)
|
||||||||||
Billings:
|
|
|
|
|
|
||||||
Total revenues
|
$
|
2,608,816
|
|
|
$
|
1,918,494
|
|
|
$
|
1,390,985
|
|
Change in deferred revenue, unbilled receivables and customer deposits(1)
|
480,019
|
|
|
381,160
|
|
|
283,568
|
|
|||
Total billings
|
$
|
3,088,835
|
|
|
$
|
2,299,654
|
|
|
$
|
1,674,553
|
|
Year-over-year percentage change in total billings
|
34
|
%
|
|
37
|
%
|
|
NM
|
|
(1)
|
As presented on or derived from our consolidated statements of cash flows.
|
•
|
Billings duration. While we typically bill customers annually for our subscription services. Customers sometimes request, and we accommodate, billings with durations less than or greater than the typical 12-month term.
|
•
|
Contract start date. From time to time, we enter into contracts with a contract start date in the future, and we exclude these amounts from billings as these amounts are not included in our consolidated balance sheets, unless such amounts have been paid as of the balance sheet date.
|
•
|
Foreign currency exchange rates. While a majority of our billings have historically been in U.S. Dollars, an increasing percentage of our billings in recent periods has been in foreign currencies, particularly the Euro and British Pound Sterling.
|
•
|
Timing of contract renewals. While customers typically renew their contracts at the end of the contract term, from time to time customers may do so either before or after the scheduled expiration date. For example, in cases where we are successful in selling additional products or services to an existing customer, a customer may decide to renew its existing contract early to ensure that all its contracts expire on the same date. In other cases, prolonged negotiations or other factors may result in a contract not being renewed until after it has expired.
|
|
Year Ended December 31,
|
||||||||||
|
2018
|
|
2017
|
|
2016
|
||||||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
||||||
|
|
|
|
|
|
||||||
|
(in thousands)
|
||||||||||
Free cash flow:
|
|
|
|
|
|
||||||
Net cash provided by operating activities
|
$
|
811,089
|
|
|
$
|
642,940
|
|
|
$
|
159,081
|
|
Purchases of property and equipment
|
(224,462
|
)
|
|
(150,510
|
)
|
|
(105,562
|
)
|
|||
Free cash flow (1)
|
$
|
586,627
|
|
|
$
|
492,430
|
|
|
$
|
53,519
|
|
(1)
|
Free cash flow for the year ended December 31, 2018 includes the cash outflow of $145.3 million relating to the repayments of convertible senior notes attributable to debt discount. Free cash flow for the year ended December 31, 2016 includes the cash outflow of a $267.5 million payment for aggregate legal settlements. Refer to Note 11 and 18, respectively in the notes to our consolidated financial statements included elsewhere in this Annual Report on Form 10-K for further details.
|
|
Year Ended December 31,
|
||||||||||
|
2018
|
|
2017
|
|
2016
|
||||||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
||||||
|
(in thousands)
|
||||||||||
Revenues:
|
|
|
|
|
|
||||||
Subscription
|
$
|
2,421,313
|
|
|
$
|
1,739,500
|
|
|
$
|
1,234,070
|
|
Professional services and other
|
187,503
|
|
|
178,994
|
|
|
156,915
|
|
|||
Total revenues
|
2,608,816
|
|
|
1,918,494
|
|
|
1,390,985
|
|
|||
Cost of revenues (1):
|
|
|
|
|
|
||||||
Subscription
|
417,421
|
|
|
315,570
|
|
|
235,414
|
|
|||
Professional services and other
|
205,237
|
|
|
184,292
|
|
|
163,581
|
|
|||
Total cost of revenues
|
622,658
|
|
|
499,862
|
|
|
398,995
|
|
|||
Gross profit
|
1,986,158
|
|
|
1,418,632
|
|
|
991,990
|
|
|||
Operating expenses (1):
|
|
|
|
|
|
|
|
||||
Sales and marketing
|
1,203,056
|
|
|
894,977
|
|
|
659,983
|
|
|||
Research and development
|
529,501
|
|
|
377,518
|
|
|
285,239
|
|
|||
General and administrative
|
296,027
|
|
|
210,533
|
|
|
158,936
|
|
|||
Legal settlements(2)
|
—
|
|
|
—
|
|
|
270,000
|
|
|||
Total operating expenses
|
2,028,584
|
|
|
1,483,028
|
|
|
1,374,158
|
|
|||
Loss from operations
|
(42,426
|
)
|
|
(64,396
|
)
|
|
(382,168
|
)
|
|||
Interest expense
|
(52,733
|
)
|
|
(53,394
|
)
|
|
(33,278
|
)
|
|||
Interest income and other income (expense), net
|
56,135
|
|
|
4,384
|
|
|
5,027
|
|
|||
Loss before income taxes
|
(39,024
|
)
|
|
(113,406
|
)
|
|
(410,419
|
)
|
|||
Provision for (benefit from) income taxes
|
(12,320
|
)
|
|
3,440
|
|
|
3,830
|
|
|||
Net loss
|
$
|
(26,704
|
)
|
|
$
|
(116,846
|
)
|
|
$
|
(414,249
|
)
|
(1)
|
Stock-based compensation included in the statements of operations data above was as follows:
|
|
Year Ended December 31,
|
||||||||||
|
2018
|
|
2017
|
|
2016
|
||||||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
||||||
|
(in thousands)
|
||||||||||
Cost of revenues:
|
|
|
|
|
|
||||||
Subscription
|
$
|
48,738
|
|
|
$
|
35,334
|
|
|
$
|
28,420
|
|
Professional services and other
|
32,816
|
|
|
27,401
|
|
|
26,516
|
|
|||
Sales and marketing
|
228,045
|
|
|
170,527
|
|
|
131,571
|
|
|||
Research and development
|
135,203
|
|
|
92,025
|
|
|
$
|
81,731
|
|
||
General and administrative
|
99,151
|
|
|
68,717
|
|
|
49,416
|
|
|||
Total stock-based compensation
|
$
|
543,953
|
|
|
$
|
394,004
|
|
|
$
|
317,654
|
|
(2)
|
For details regarding the legal settlements expenses of $270.0 million included in the year ended December 31, 2016, refer to Note 18 in the notes to our consolidated financial statements included elsewhere in this Annual Report on Form 10-K.
|
|
Year Ended December 31,
|
|||||||
|
2018
|
|
2017
|
|
2016
|
|||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
|||
Revenues:
|
|
|
|
|
|
|||
Subscription
|
93
|
%
|
|
91
|
%
|
|
89
|
%
|
Professional services and other
|
7
|
|
|
9
|
|
|
11
|
|
Total revenues
|
100
|
|
|
100
|
|
|
100
|
|
Cost of revenues (1):
|
|
|
|
|
|
|||
Subscription
|
16
|
|
|
16
|
|
|
17
|
|
Professional services and other
|
8
|
|
|
10
|
|
|
12
|
|
Total cost of revenues
|
24
|
|
|
26
|
|
|
29
|
|
Gross profit
|
76
|
|
|
74
|
|
|
71
|
|
Operating expenses (1):
|
|
|
|
|
|
|||
Sales and marketing
|
46
|
|
|
46
|
|
|
48
|
|
Research and development
|
20
|
|
|
20
|
|
|
21
|
|
General and administrative
|
12
|
|
|
11
|
|
|
11
|
|
Legal settlements(2)
|
—
|
|
|
—
|
|
|
19
|
|
Total operating expenses
|
78
|
|
|
77
|
|
|
99
|
|
Loss from operations
|
(2
|
)
|
|
(3
|
)
|
|
(28
|
)
|
Interest expense
|
(2
|
)
|
|
(3
|
)
|
|
(2
|
)
|
Interest income and other income (expense), net
|
2
|
|
|
—
|
|
|
—
|
|
Loss before income taxes
|
(2
|
)
|
|
(6
|
)
|
|
(30
|
)
|
Provision for (benefit from) income taxes
|
(1
|
)
|
|
—
|
|
|
—
|
|
Net loss
|
(1
|
%)
|
|
(6
|
%)
|
|
(30
|
%)
|
(1)
|
Stock-based compensation included in the statements of operations above as a percentage of revenues was as follows:
|
|
Year Ended December 31,
|
|||||||
|
2018
|
|
2017
|
|
2016
|
|||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
|||
Cost of revenues:
|
|
|
|
|
|
|||
Subscription
|
2
|
%
|
|
2
|
%
|
|
2
|
%
|
Professional services and other
|
1
|
|
|
1
|
|
|
2
|
|
Sales and marketing
|
9
|
|
|
9
|
|
|
9
|
|
Research and development
|
5
|
|
|
5
|
|
|
6
|
|
General and administrative
|
4
|
|
|
4
|
|
|
4
|
|
Total stock-based compensation
|
21
|
%
|
|
21
|
%
|
|
23
|
%
|
(2)
|
For details regarding the legal settlements expenses of $270.0 million included in the year ended December 31, 2016, refer to Note 18 in the notes to our consolidated financial statements included elsewhere in this Annual Report on Form 10-K.
|
|
Year Ended December 31,
|
|
% Change
|
|||||||
|
2018
|
|
2017
|
|
||||||
|
|
|
*As Adjusted
|
|
|
|||||
|
|
|
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Revenues:
|
|
|
|
|
|
|||||
Subscription
|
$
|
2,421,313
|
|
|
$
|
1,739,500
|
|
|
39
|
%
|
Professional services and other
|
187,503
|
|
|
178,994
|
|
|
5
|
%
|
||
Total revenues
|
$
|
2,608,816
|
|
|
$
|
1,918,494
|
|
|
36
|
%
|
Percentage of revenues:
|
|
|
|
|
|
|||||
Subscription
|
93
|
%
|
|
91
|
%
|
|
|
|||
Professional services and other
|
7
|
%
|
|
9
|
%
|
|
|
|||
Total
|
100
|
%
|
|
100
|
%
|
|
|
|
Year Ended December 31,
|
|
% Change
|
|||||||
|
2018
|
|
2017
|
|
||||||
|
|
|
*As Adjusted
|
|
|
|||||
|
|
|
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Service management products
|
$
|
2,050,841
|
|
|
$
|
1,526,125
|
|
|
34
|
%
|
ITOM products
|
370,472
|
|
|
213,375
|
|
|
74
|
%
|
||
Total subscription revenues
|
$
|
2,421,313
|
|
|
$
|
1,739,500
|
|
|
39
|
%
|
|
Year Ended December 31,
|
|
% Change
|
|||||||
|
2018
|
|
2017
|
|
||||||
|
|
|
*As Adjusted
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Cost of revenues:
|
|
|
|
|
|
|||||
Subscription
|
$
|
417,421
|
|
|
$
|
315,570
|
|
|
32
|
%
|
Professional services and other
|
205,237
|
|
|
184,292
|
|
|
11
|
%
|
||
Total cost of revenues
|
$
|
622,658
|
|
|
$
|
499,862
|
|
|
25
|
%
|
Gross profit percentage:
|
|
|
|
|
|
|||||
Subscription
|
83
|
%
|
|
82
|
%
|
|
|
|||
Professional services and other
|
(9
|
%)
|
|
(3
|
%)
|
|
|
|||
Total gross profit percentage
|
76
|
%
|
|
74
|
%
|
|
|
|||
Gross profit:
|
$
|
1,986,158
|
|
|
$
|
1,418,632
|
|
|
40
|
%
|
Headcount (at period end)
|
|
|
|
|
|
|||||
Subscription
|
1,171
|
|
|
936
|
|
|
25
|
%
|
||
Professional services and other
|
664
|
|
|
562
|
|
|
18
|
%
|
||
Total headcount
|
1,835
|
|
|
1,498
|
|
|
22
|
%
|
|
Year Ended December 31
|
|
% Change
|
|||||||
|
2018
|
|
2017
|
|
||||||
|
|
|
*As Adjusted
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Sales and marketing
|
$
|
1,203,056
|
|
|
$
|
894,977
|
|
|
34
|
%
|
Percentage of revenues
|
46
|
%
|
|
46
|
%
|
|
|
|||
Headcount (at period end)
|
3,061
|
|
|
2,413
|
|
|
27
|
%
|
|
Year Ended December 31
|
|
% Change
|
|||||||
|
2018
|
|
2017
|
|
||||||
|
|
|
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Research and development
|
$
|
529,501
|
|
|
$
|
377,518
|
|
|
40
|
%
|
Percentage of revenues
|
20
|
%
|
|
20
|
%
|
|
|
|||
Headcount (at period end)
|
2,080
|
|
|
1,419
|
|
|
47
|
%
|
|
Year Ended December 31
|
|
% Change
|
|||||||
|
2018
|
|
2017
|
|
||||||
|
|
|
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
General and administrative
|
$
|
296,027
|
|
|
$
|
210,533
|
|
|
41
|
%
|
Percentage of revenues
|
12
|
%
|
|
11
|
%
|
|
|
|||
Headcount (at period end)
|
1,178
|
|
|
892
|
|
|
32
|
%
|
|
Year Ended December 31
|
|
% Change
|
|||||||
|
2018
|
|
2017
|
|
||||||
|
|
|
*As Adjusted
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Cost of revenues:
|
|
|
|
|
|
|||||
Subscription
|
$
|
48,738
|
|
|
$
|
35,334
|
|
|
38
|
%
|
Professional services and other
|
32,816
|
|
|
27,401
|
|
|
20
|
%
|
||
Sales and marketing
|
228,045
|
|
|
170,527
|
|
|
34
|
%
|
||
Research and development
|
135,203
|
|
|
92,025
|
|
|
47
|
%
|
||
General and administrative
|
99,151
|
|
|
68,717
|
|
|
44
|
%
|
||
Total stock-based compensation
|
$
|
543,953
|
|
|
$
|
394,004
|
|
|
38
|
%
|
Percentage of revenues
|
21
|
%
|
|
21
|
%
|
|
|
|
Year Ended December 31
|
|
% Change
|
|||||||
|
2018
|
|
2017
|
|
||||||
|
|
|
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Interest expense
|
$
|
(52,733
|
)
|
|
$
|
(53,394
|
)
|
|
(1
|
%)
|
Percentage of revenues
|
(2
|
%)
|
|
(3
|
%)
|
|
|
|
Year Ended December 31
|
|
% Change
|
|||||||
|
2018
|
|
2017
|
|
||||||
|
|
|
*As Adjusted
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Interest income
|
$
|
34,624
|
|
|
$
|
17,106
|
|
|
102
|
%
|
Foreign currency exchange gain (loss), net of derivative contracts
|
6,632
|
|
|
(12,537
|
)
|
|
(153
|
)%
|
||
Gain on marketable equity securities
|
19,283
|
|
|
—
|
|
|
NM
|
|
||
Loss on early note conversions
|
(4,063
|
)
|
|
—
|
|
|
NM
|
|
||
Other
|
(341
|
)
|
|
(185
|
)
|
|
84
|
%
|
||
Interest income and other income (expense), net
|
$
|
56,135
|
|
|
$
|
4,384
|
|
|
NM
|
|
Percentage of revenues
|
2
|
%
|
|
—
|
%
|
|
|
|
Year Ended December 31
|
|
% Change
|
|||||||
|
2018
|
|
2017
|
|
||||||
|
|
|
*As Adjusted
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Loss before income taxes
|
$
|
(39,024
|
)
|
|
$
|
(113,406
|
)
|
|
(66
|
%)
|
Provision for (benefit from) income taxes
|
(12,320
|
)
|
|
3,440
|
|
|
NM
|
|
||
Effective tax rate
|
32
|
%
|
|
(3
|
%)
|
|
|
|
Year Ended December 31
|
|
% Change
|
|||||||
|
2018
|
|
2017
|
|
||||||
|
|
|
*As Adjusted
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Net loss
|
$
|
(26,704
|
)
|
|
$
|
(116,846
|
)
|
|
(77
|
)%
|
Percentage of revenues
|
(1
|
)%
|
|
(6
|
)%
|
|
|
|
Year Ended December 31,
|
|
% Change
|
|||||||
|
2017
|
|
2016
|
|
||||||
|
*As Adjusted
|
|
*As Adjusted
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Revenues:
|
|
|
|
|
|
|||||
Subscription
|
$
|
1,739,500
|
|
|
$
|
1,234,070
|
|
|
41
|
%
|
Professional services and other
|
178,994
|
|
|
156,915
|
|
|
14
|
%
|
||
Total revenues
|
$
|
1,918,494
|
|
|
$
|
1,390,985
|
|
|
38
|
%
|
Percentage of revenues:
|
|
|
|
|
|
|||||
Subscription
|
91
|
%
|
|
89
|
%
|
|
|
|||
Professional services and other
|
9
|
%
|
|
11
|
%
|
|
|
|||
Total
|
100
|
%
|
|
100
|
%
|
|
|
|
Year Ended December 31,
|
|
% Change
|
|||||||
|
2017
|
|
2016
|
|
||||||
|
*As Adjusted
|
|
*As Adjusted
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Service management products
|
$
|
1,526,125
|
|
|
$
|
1,120,129
|
|
|
36
|
%
|
ITOM products
|
213,375
|
|
|
113,941
|
|
|
87
|
%
|
||
Total subscription revenues
|
$
|
1,739,500
|
|
|
$
|
1,234,070
|
|
|
41
|
%
|
|
Year Ended December 31,
|
|
% Change
|
|||||||
|
2017
|
|
2016
|
|
||||||
|
*As Adjusted
|
|
*As Adjusted
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Cost of revenues:
|
|
|
|
|
|
|||||
Subscription
|
$
|
315,570
|
|
|
$
|
235,414
|
|
|
34
|
%
|
Professional services and other
|
184,292
|
|
|
163,581
|
|
|
13
|
%
|
||
Total cost of revenues
|
$
|
499,862
|
|
|
$
|
398,995
|
|
|
25
|
%
|
Gross profit percentage:
|
|
|
|
|
|
|||||
Subscription
|
82
|
%
|
|
81
|
%
|
|
|
|||
Professional services and other
|
(3
|
%)
|
|
(4
|
%)
|
|
|
|||
Total gross profit percentage
|
74
|
%
|
|
71
|
%
|
|
|
|||
Gross profit:
|
$
|
1,418,632
|
|
|
$
|
991,990
|
|
|
43
|
%
|
Headcount (at period end)
|
|
|
|
|
|
|||||
Subscription
|
936
|
|
|
729
|
|
|
28
|
%
|
||
Professional services and other
|
562
|
|
|
496
|
|
|
13
|
%
|
||
Total headcount
|
1,498
|
|
|
1,225
|
|
|
22
|
%
|
|
Year Ended December 31
|
|
% Change
|
|||||||
|
2017
|
|
2016
|
|
||||||
|
*As Adjusted
|
|
*As Adjusted
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Sales and marketing
|
$
|
894,977
|
|
|
$
|
659,983
|
|
|
36
|
%
|
Percentage of revenues
|
46
|
%
|
|
48
|
%
|
|
|
|||
Headcount (at period end)
|
2,413
|
|
|
1,875
|
|
|
29
|
%
|
|
Year Ended December 31
|
|
% Change
|
|||||||
|
2017
|
|
2016
|
|
||||||
|
|
|
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Research and development
|
$
|
377,518
|
|
|
$
|
285,239
|
|
|
32
|
%
|
Percentage of revenues
|
20
|
%
|
|
21
|
%
|
|
|
|||
Headcount (at period end)
|
1,419
|
|
|
1,054
|
|
|
35
|
%
|
|
Year Ended December 31
|
|
% Change
|
|||||||
|
2017
|
|
2016
|
|
||||||
|
|
|
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
General and administrative
|
$
|
210,533
|
|
|
$
|
158,936
|
|
|
32
|
%
|
Percentage of revenues
|
11
|
%
|
|
11
|
%
|
|
|
|||
Headcount (at period end)
|
892
|
|
|
647
|
|
|
38
|
%
|
|
Year Ended December 31
|
|
% Change
|
||||||
|
2017
|
|
2016
|
|
|||||
|
|
|
|
|
|
||||
|
(dollars in thousands)
|
|
|
||||||
Legal settlements
|
$
|
—
|
|
|
$
|
270,000
|
|
|
NM
|
Percentage of revenues
|
—
|
%
|
|
19
|
%
|
|
|
|
Year Ended December 31
|
|
% Change
|
|||||||
|
2017
|
|
2016
|
|
||||||
|
*As Adjusted
|
|
*As Adjusted
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Cost of revenues:
|
|
|
|
|
|
|||||
Subscription
|
$
|
35,334
|
|
|
$
|
28,420
|
|
|
24
|
%
|
Professional services and other
|
27,401
|
|
|
26,516
|
|
|
3
|
%
|
||
Sales and marketing
|
170,527
|
|
|
131,571
|
|
|
30
|
%
|
||
Research and development
|
92,025
|
|
|
81,731
|
|
|
13
|
%
|
||
General and administrative
|
68,717
|
|
|
49,416
|
|
|
39
|
%
|
||
Total stock-based compensation
|
$
|
394,004
|
|
|
$
|
317,654
|
|
|
24
|
%
|
Percentage of revenues
|
21
|
%
|
|
23
|
%
|
|
|
|
Year Ended December 31
|
|
% Change
|
|||||||
|
2017
|
|
2016
|
|
||||||
|
|
|
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Interest expense
|
$
|
(53,394
|
)
|
|
$
|
(33,278
|
)
|
|
60
|
%
|
Percentage of revenues
|
(3
|
%)
|
|
(2
|
%)
|
|
|
|
Year Ended December 31
|
|
% Change
|
|||||||
|
2017
|
|
2016
|
|
||||||
|
*As Adjusted
|
|
*As Adjusted
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Interest income
|
$
|
16,677
|
|
|
$
|
8,528
|
|
|
96
|
%
|
Foreign currency exchange loss
|
(12,537
|
)
|
|
(3,256
|
)
|
|
NM
|
|
||
Other
|
244
|
|
|
(245
|
)
|
|
NM
|
|
||
Interest income and other income (expense), net
|
$
|
4,384
|
|
|
$
|
5,027
|
|
|
(13
|
%)
|
Percentage of revenues
|
—
|
%
|
|
—
|
%
|
|
|
|
Year Ended December 31
|
|
% Change
|
|||||||
|
2017
|
|
2016
|
|
||||||
|
*As Adjusted
|
|
*As Adjusted
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Loss before income taxes
|
$
|
(113,406
|
)
|
|
$
|
(410,419
|
)
|
|
(72
|
%)
|
Provision for income taxes
|
3,440
|
|
|
3,830
|
|
|
(10
|
%)
|
||
Effective tax rate
|
(3
|
%)
|
|
(1
|
%)
|
|
|
|
Year Ended December 31
|
|
% Change
|
|||||||
|
2017
|
|
2016
|
|
||||||
|
*As Adjusted
|
|
*As Adjusted
|
|
|
|||||
|
(dollars in thousands)
|
|
|
|||||||
Net loss
|
$
|
(116,846
|
)
|
|
$
|
(414,249
|
)
|
|
(72
|
%)
|
Percentage of revenues
|
(6
|
%)
|
|
(30
|
%)
|
|
|
|
For the Three Months Ended
|
||||||||||||||||||||||||||||||
|
December 31, 2018
|
|
September 30, 2018
|
|
June 30, 2018
|
|
March 31, 2018
|
|
December 31, 2017
|
|
September 30, 2017
|
|
June 30, 2017
|
|
March 31, 2017
|
||||||||||||||||
|
|
|
|
|
|
|
|
|
*As Adjusted
|
|
*As Adjusted
|
|
*As Adjusted
|
|
*As Adjusted
|
||||||||||||||||
|
(in thousands, except per share data)
|
||||||||||||||||||||||||||||||
Revenues:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||||||||||||||
Subscription
|
666,139
|
|
|
626,567
|
|
|
585,282
|
|
|
543,325
|
|
|
499,738
|
|
|
449,506
|
|
|
402,672
|
|
|
387,584
|
|
||||||||
Professional services and other
|
49,302
|
|
|
46,530
|
|
|
45,774
|
|
|
45,897
|
|
|
49,355
|
|
|
42,866
|
|
|
45,586
|
|
|
41,187
|
|
||||||||
Total revenues
|
715,441
|
|
|
673,097
|
|
|
631,056
|
|
|
589,222
|
|
|
549,093
|
|
|
492,372
|
|
|
448,258
|
|
|
428,771
|
|
||||||||
Cost of revenues:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||||||||||||||
Subscription
|
113,503
|
|
|
106,821
|
|
|
101,699
|
|
|
95,398
|
|
|
87,524
|
|
|
81,878
|
|
|
75,793
|
|
|
70,375
|
|
||||||||
Professional services and other
|
54,659
|
|
|
51,037
|
|
|
51,466
|
|
|
48,075
|
|
|
46,640
|
|
|
45,608
|
|
|
46,335
|
|
|
45,709
|
|
||||||||
Total cost of revenues
|
168,162
|
|
|
157,858
|
|
|
153,165
|
|
|
143,473
|
|
|
134,164
|
|
|
127,486
|
|
|
122,128
|
|
|
116,084
|
|
||||||||
Gross profit
|
547,279
|
|
|
515,239
|
|
|
477,891
|
|
|
445,749
|
|
|
414,929
|
|
|
364,886
|
|
|
326,130
|
|
|
312,687
|
|
||||||||
Operating expenses:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||||||||||||||
Sales and marketing
|
319,163
|
|
|
289,323
|
|
|
310,869
|
|
|
283,701
|
|
|
250,979
|
|
|
217,866
|
|
|
222,393
|
|
|
203,739
|
|
||||||||
Research and development
|
148,662
|
|
|
135,655
|
|
|
127,916
|
|
|
117,268
|
|
|
104,559
|
|
|
98,465
|
|
|
90,005
|
|
|
84,489
|
|
||||||||
General and administrative
|
79,176
|
|
|
80,693
|
|
|
71,095
|
|
|
65,063
|
|
|
60,291
|
|
|
52,465
|
|
|
51,526
|
|
|
46,251
|
|
||||||||
Total operating expenses
|
547,001
|
|
|
505,671
|
|
|
509,880
|
|
|
466,032
|
|
|
415,829
|
|
|
368,796
|
|
|
363,924
|
|
|
334,479
|
|
||||||||
Income (loss) from operations
|
278
|
|
|
9,568
|
|
|
(31,989
|
)
|
|
(20,283
|
)
|
|
(900
|
)
|
|
(3,910
|
)
|
|
(37,794
|
)
|
|
(21,792
|
)
|
||||||||
Interest expense
|
(8,938
|
)
|
|
(11,233
|
)
|
|
(15,498
|
)
|
|
(17,064
|
)
|
|
(16,813
|
)
|
|
(16,566
|
)
|
|
(11,337
|
)
|
|
(8,678
|
)
|
||||||||
Interest income and other income (expense), net
|
10,615
|
|
|
8,895
|
|
|
6,638
|
|
|
29,987
|
|
|
4,561
|
|
|
579
|
|
|
(8,485
|
)
|
|
7,729
|
|
||||||||
Income (loss) before income taxes
|
1,955
|
|
|
7,230
|
|
|
(40,849
|
)
|
|
(7,360
|
)
|
|
(13,152
|
)
|
|
(19,897
|
)
|
|
(57,616
|
)
|
|
(22,741
|
)
|
||||||||
Provision for (benefit from) income taxes
|
(5,060
|
)
|
|
(1,175
|
)
|
|
11,897
|
|
|
(17,982
|
)
|
|
4,194
|
|
|
2,285
|
|
|
(1,812
|
)
|
|
(1,227
|
)
|
||||||||
Net income (loss)
|
$
|
7,015
|
|
|
$
|
8,405
|
|
|
$
|
(52,746
|
)
|
|
$
|
10,622
|
|
|
$
|
(17,346
|
)
|
|
$
|
(22,182
|
)
|
|
$
|
(55,804
|
)
|
|
$
|
(21,514
|
)
|
Net income (loss) per share - basic
|
$
|
0.04
|
|
|
$
|
0.05
|
|
|
$
|
(0.30
|
)
|
|
$
|
0.06
|
|
|
$
|
(0.10
|
)
|
|
$
|
(0.13
|
)
|
|
$
|
(0.33
|
)
|
|
$
|
(0.13
|
)
|
Net income (loss) per share - diluted
|
$
|
0.04
|
|
|
$
|
0.04
|
|
|
$
|
(0.30
|
)
|
|
$
|
0.06
|
|
|
$
|
(0.10
|
)
|
|
$
|
(0.13
|
)
|
|
$
|
(0.33
|
)
|
|
$
|
(0.13
|
)
|
Weighted-average shares used to compute net income (loss) per share - basic
|
179,763,953
|
|
|
178,719,694
|
|
|
177,343,176
|
|
|
175,482,833
|
|
|
173,567,143
|
|
|
171,883,190
|
|
|
170,419,083
|
|
|
168,742,366
|
|
||||||||
Weighted-average shares used to compute net income (loss) per share - diluted
|
190,662,082
|
|
|
192,190,899
|
|
|
177,343,176
|
|
|
190,249,786
|
|
|
173,567,143
|
|
|
171,883,190
|
|
|
170,419,083
|
|
|
168,742,366
|
|
|
Year Ended December 31,
|
||||||||||
|
2018
|
|
2017
|
|
2016
|
||||||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
||||||
|
(in thousands)
|
||||||||||
Net cash provided by operating activities
|
$
|
811,089
|
|
|
$
|
642,940
|
|
|
$
|
159,081
|
|
Net cash used in investing activities
|
(347,422
|
)
|
|
(883,948
|
)
|
|
(108,238
|
)
|
|||
Net cash (used in) provided by financing activities
|
(607,428
|
)
|
|
538,892
|
|
|
(55,752
|
)
|
|||
Net (decrease) increase in cash, cash equivalents and restricted cash
|
(159,291
|
)
|
|
325,897
|
|
|
(10,854
|
)
|
|
Payments Due by Period
|
||||||||||||||||||
|
Total
|
|
Less
Than
1 Year
|
|
1 – 3
Years
|
|
3 – 5
Years
|
|
More
Than
5 Years
|
||||||||||
|
(in thousands)
|
||||||||||||||||||
Operating leases (1)
|
$
|
898,851
|
|
|
$
|
55,435
|
|
|
$
|
124,344
|
|
|
$
|
140,198
|
|
|
$
|
578,874
|
|
Purchase obligations (2)
|
140,377
|
|
|
55,875
|
|
|
73,402
|
|
|
8,469
|
|
|
2,631
|
|
|||||
Principal amount payable on our convertible senior notes (3)
|
782,500
|
|
|
—
|
|
|
—
|
|
|
782,500
|
|
|
—
|
|
|||||
Other
|
3,743
|
|
|
813
|
|
|
1,708
|
|
|
1,222
|
|
|
—
|
|
|||||
Total contractual obligations
|
$
|
1,825,471
|
|
|
$
|
112,123
|
|
|
$
|
199,454
|
|
|
$
|
932,389
|
|
|
$
|
581,505
|
|
(1)
|
Consists of future non-cancelable minimum rental payments under operating leases for some of our offices and data centers.
|
(2)
|
Consists of future minimum payments under non-cancelable purchase commitments related to our daily business operations. Not included in the table above are certain purchase commitments related to our future annual Knowledge user conferences and other customer or sales conferences to be held in 2020 and future years. If we were to cancel these contractual commitments as of December 31, 2018, we would have been obligated to pay cancellation penalties of approximately $18.5 million in aggregate.
|
(3)
|
For additional information regarding our convertible senior notes, refer to Note 11 in the notes to our consolidated financial statements included elsewhere in this Annual Report on Form 10-K.
|
•
|
Identification of the contract, or contracts, with a customer;
|
•
|
Identification of the performance obligations in the contract;
|
•
|
Determination of the transaction price;
|
•
|
Allocation of the transaction price to the performance obligations in the contract; and
|
•
|
Recognition of revenue when, or as, we satisfy a performance obligation.
|
ITEM 7A.
|
QUALITATIVE AND QUANTITATIVE DISCLOSURES ABOUT MARKET RISK
|
ITEM 8.
|
CONSOLIDATED FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA
|
|
Page
|
|
|
Consolidated Financial Statements
|
|
|
|
|
|
|
|
|
|
|
|
|
December 31,
|
||||||
|
2018
|
|
2017
|
||||
|
|
|
*As Adjusted
|
||||
Assets
|
|
|
|
||||
Current assets:
|
|
|
|
||||
Cash and cash equivalents
|
$
|
566,204
|
|
|
$
|
726,495
|
|
Short-term investments
|
931,718
|
|
|
1,052,803
|
|
||
Accounts receivable, net
|
574,810
|
|
|
437,051
|
|
||
Current portion of deferred commissions
|
139,890
|
|
|
109,643
|
|
||
Prepaid expenses and other current assets
|
132,071
|
|
|
95,959
|
|
||
Total current assets
|
2,344,693
|
|
|
2,421,951
|
|
||
Deferred commissions, less current portion
|
282,490
|
|
|
224,252
|
|
||
Long-term investments
|
581,856
|
|
|
391,442
|
|
||
Property and equipment, net
|
347,216
|
|
|
245,124
|
|
||
Intangible assets, net
|
100,582
|
|
|
86,916
|
|
||
Goodwill
|
148,845
|
|
|
128,728
|
|
||
Other assets
|
73,458
|
|
|
51,832
|
|
||
Total assets
|
$
|
3,879,140
|
|
|
$
|
3,550,245
|
|
Liabilities and Stockholders’ Equity
|
|
|
|
||||
Current liabilities:
|
|
|
|
||||
Accounts payable
|
$
|
30,733
|
|
|
$
|
32,109
|
|
Accrued expenses and other current liabilities
|
330,246
|
|
|
253,257
|
|
||
Current portion of deferred revenue
|
1,651,594
|
|
|
1,210,695
|
|
||
Current portion of convertible senior notes, net
|
—
|
|
|
543,418
|
|
||
Total current liabilities
|
2,012,573
|
|
|
2,039,479
|
|
||
Deferred revenue, less current portion
|
38,597
|
|
|
36,120
|
|
||
Convertible senior notes, net
|
661,707
|
|
|
630,018
|
|
||
Other long-term liabilities
|
55,064
|
|
|
65,884
|
|
||
Total liabilities
|
2,767,941
|
|
|
2,771,501
|
|
||
Commitments and contingencies
|
|
|
|
|
|||
Stockholders’ equity:
|
|
|
|
||||
Preferred stock, $0.001 par value; 10,000,000 shares authorized; no shares issued or outstanding
|
—
|
|
|
—
|
|
||
Common stock $0.001 par value; 600,000,000 shares authorized; 180,175,355 and 174,275,864 shares issued and outstanding at December 31, 2018 and 2017, respectively
|
180
|
|
|
174
|
|
||
Additional paid-in capital
|
2,093,834
|
|
|
1,731,367
|
|
||
Accumulated other comprehensive income (loss)
|
(4,035
|
)
|
|
5,767
|
|
||
Accumulated deficit
|
(978,780
|
)
|
|
(958,564
|
)
|
||
Total stockholders’ equity
|
1,111,199
|
|
|
778,744
|
|
||
Total liabilities and stockholders’ equity
|
$
|
3,879,140
|
|
|
$
|
3,550,245
|
|
|
Year Ended December 31,
|
||||||||||
|
2018
|
|
2017
|
|
2016
|
||||||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
||||||
Revenues:
|
|
|
|
|
|
||||||
Subscription
|
$
|
2,421,313
|
|
|
$
|
1,739,500
|
|
|
$
|
1,234,070
|
|
Professional services and other
|
187,503
|
|
|
178,994
|
|
|
156,915
|
|
|||
Total revenues
|
2,608,816
|
|
|
1,918,494
|
|
|
1,390,985
|
|
|||
Cost of revenues (1):
|
|
|
|
|
|
||||||
Subscription
|
417,421
|
|
|
315,570
|
|
|
235,414
|
|
|||
Professional services and other
|
205,237
|
|
|
184,292
|
|
|
163,581
|
|
|||
Total cost of revenues
|
622,658
|
|
|
499,862
|
|
|
398,995
|
|
|||
Gross profit
|
1,986,158
|
|
|
1,418,632
|
|
|
991,990
|
|
|||
Operating expenses (1):
|
|
|
|
|
|
||||||
Sales and marketing
|
1,203,056
|
|
|
894,977
|
|
|
659,983
|
|
|||
Research and development
|
529,501
|
|
|
377,518
|
|
|
285,239
|
|
|||
General and administrative
|
296,027
|
|
|
210,533
|
|
|
158,936
|
|
|||
Legal settlements
|
—
|
|
|
—
|
|
|
270,000
|
|
|||
Total operating expenses
|
2,028,584
|
|
|
1,483,028
|
|
|
1,374,158
|
|
|||
Loss from operations
|
(42,426
|
)
|
|
(64,396
|
)
|
|
(382,168
|
)
|
|||
Interest expense
|
(52,733
|
)
|
|
(53,394
|
)
|
|
(33,278
|
)
|
|||
Interest income and other income (expense), net
|
56,135
|
|
|
4,384
|
|
|
5,027
|
|
|||
Loss before income taxes
|
(39,024
|
)
|
|
(113,406
|
)
|
|
(410,419
|
)
|
|||
Provision for (benefit from) income taxes
|
(12,320
|
)
|
|
3,440
|
|
|
3,830
|
|
|||
Net loss
|
$
|
(26,704
|
)
|
|
$
|
(116,846
|
)
|
|
$
|
(414,249
|
)
|
Net loss per share - basic and diluted
|
$
|
(0.15
|
)
|
|
$
|
(0.68
|
)
|
|
$
|
(2.52
|
)
|
Weighted-average shares used to compute net loss per share - basic and diluted
|
177,846,023
|
|
|
171,175,577
|
|
|
164,533,823
|
|
|||
Other comprehensive income (loss):
|
|
|
|
|
|
||||||
Foreign currency translation adjustments
|
$
|
(1,903
|
)
|
|
$
|
23,064
|
|
|
$
|
(6,487
|
)
|
Unrealized gains (losses) on investments, net of tax
|
(665
|
)
|
|
5,376
|
|
|
588
|
|
|||
Other comprehensive income (loss)
|
(2,568
|
)
|
|
28,440
|
|
|
(5,899
|
)
|
|||
Comprehensive loss
|
$
|
(29,272
|
)
|
|
$
|
(88,406
|
)
|
|
$
|
(420,148
|
)
|
(1)
|
Includes stock-based compensation as follows:
|
|
Year Ended December 31,
|
||||||||||
|
2018
|
|
2017
|
|
2016
|
||||||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
||||||
Cost of revenues:
|
|
|
|
|
|
||||||
Subscription
|
$
|
48,738
|
|
|
$
|
35,334
|
|
|
$
|
28,420
|
|
Professional services and other
|
32,816
|
|
|
27,401
|
|
|
26,516
|
|
|||
Sales and marketing
|
228,045
|
|
|
170,527
|
|
|
131,571
|
|
|||
Research and development
|
135,203
|
|
|
92,025
|
|
|
81,731
|
|
|||
General and administrative
|
99,151
|
|
|
68,717
|
|
|
49,416
|
|
|
Common Stock
|
|
Additional
Paid-in
Capital
|
|
Accumulated
Deficit
|
|
Accumulated
Other
Comprehensive Income (Loss)
|
|
Total
Stockholders’
Equity
|
|||||||||||||
|
Shares
|
|
Amount
|
|
||||||||||||||||||
Balance at December 31, 2015
|
160,785,764
|
|
|
$
|
160
|
|
|
$
|
1,140,545
|
|
|
$
|
(557,009
|
)
|
|
$
|
(16,882
|
)
|
|
$
|
566,814
|
|
Cumulative effect adjustment for ASU 2016-09 adoption
|
—
|
|
|
—
|
|
|
|
|
|
11,423
|
|
|
—
|
|
|
11,423
|
|
|||||
Cumulative effect adjustment for Topic 606 adoption
|
—
|
|
|
—
|
|
|
—
|
|
|
118,117
|
|
|
108
|
|
|
118,225
|
|
|||||
Common stock issued under employee stock plans
|
6,645,009
|
|
|
7
|
|
|
66,361
|
|
|
—
|
|
|
—
|
|
|
66,368
|
|
|||||
Taxes paid related to net share settlement of equity awards
|
—
|
|
|
—
|
|
|
(119,914
|
)
|
|
—
|
|
|
—
|
|
|
(119,914
|
)
|
|||||
Stock-based compensation
|
—
|
|
|
—
|
|
|
318,325
|
|
|
—
|
|
|
—
|
|
|
318,325
|
|
|||||
Other comprehensive loss, net, as adjusted
|
—
|
|
|
—
|
|
|
—
|
|
|
—
|
|
|
(5,899
|
)
|
|
(5,899
|
)
|
|||||
Net loss, as adjusted
|
—
|
|
|
—
|
|
|
—
|
|
|
(414,249
|
)
|
|
—
|
|
|
(414,249
|
)
|
|||||
Balance at December 31, 2016, as adjusted
|
167,430,773
|
|
|
$
|
167
|
|
|
$
|
1,405,317
|
|
|
$
|
(841,718
|
)
|
|
$
|
(22,673
|
)
|
|
$
|
541,093
|
|
Common stock issued under employee stock plans
|
7,385,897
|
|
|
7
|
|
|
82,552
|
|
|
—
|
|
|
—
|
|
|
82,559
|
|
|||||
Repurchases and retirement of common stock
|
(540,806
|
)
|
|
—
|
|
|
(55,000
|
)
|
|
—
|
|
|
—
|
|
|
(55,000
|
)
|
|||||
Taxes paid related to net share settlement of equity awards
|
—
|
|
|
—
|
|
|
(182,127
|
)
|
|
—
|
|
|
—
|
|
|
(182,127
|
)
|
|||||
Stock-based compensation
|
—
|
|
|
—
|
|
|
394,680
|
|
|
—
|
|
|
—
|
|
|
394,680
|
|
|||||
Equity component of the convertible notes, net
|
—
|
|
|
—
|
|
|
159,891
|
|
|
—
|
|
|
—
|
|
|
159,891
|
|
|||||
Purchase of convertible note hedge
|
—
|
|
|
—
|
|
|
(128,017
|
)
|
|
—
|
|
|
—
|
|
|
(128,017
|
)
|
|||||
Issuance of warrants
|
—
|
|
|
—
|
|
|
54,071
|
|
|
—
|
|
|
—
|
|
|
54,071
|
|
|||||
Other comprehensive income, net, as adjusted
|
—
|
|
|
—
|
|
|
—
|
|
|
—
|
|
|
28,440
|
|
|
28,440
|
|
|||||
Net loss, as adjusted
|
—
|
|
|
—
|
|
|
—
|
|
|
(116,846
|
)
|
|
—
|
|
|
(116,846
|
)
|
|||||
Balance at December 31, 2017, as adjusted
|
174,275,864
|
|
|
$
|
174
|
|
|
$
|
1,731,367
|
|
|
$
|
(958,564
|
)
|
|
$
|
5,767
|
|
|
$
|
778,744
|
|
Cumulative effect adjustment for ASU 2016-01 adoption
|
—
|
|
|
—
|
|
|
—
|
|
|
7,234
|
|
|
(7,234
|
)
|
|
—
|
|
|||||
Cumulative effect adjustment for ASU 2016-16 adoption
|
—
|
|
|
—
|
|
|
—
|
|
|
(746
|
)
|
|
—
|
|
|
(746
|
)
|
|||||
Common stock issued under employee stock plans
|
5,899,519
|
|
|
6
|
|
|
104,167
|
|
|
—
|
|
|
—
|
|
|
104,173
|
|
|||||
Taxes paid related to net share settlement of equity awards
|
—
|
|
|
—
|
|
|
(281,061
|
)
|
|
—
|
|
|
—
|
|
|
(281,061
|
)
|
|||||
Stock-based compensation
|
—
|
|
|
—
|
|
|
545,805
|
|
|
—
|
|
|
—
|
|
|
545,805
|
|
|||||
Settlement of 2018 Notes conversion feature
|
1,313,589
|
|
|
1
|
|
|
(773,302
|
)
|
|
—
|
|
|
—
|
|
|
(773,301
|
)
|
|||||
Benefit from exercise of 2018 Note Hedges
|
(1,313,617
|
)
|
|
(1
|
)
|
|
766,858
|
|
|
—
|
|
|
—
|
|
|
766,857
|
|
|||||
Other comprehensive loss, net
|
—
|
|
|
—
|
|
|
—
|
|
|
—
|
|
|
(2,568
|
)
|
|
(2,568
|
)
|
|||||
Net loss
|
—
|
|
|
—
|
|
|
—
|
|
|
(26,704
|
)
|
|
—
|
|
|
(26,704
|
)
|
|||||
Balance at December 31, 2018
|
180,175,355
|
|
|
$
|
180
|
|
|
$
|
2,093,834
|
|
|
$
|
(978,780
|
)
|
|
$
|
(4,035
|
)
|
|
$
|
1,111,199
|
|
|
Year Ended December 31,
|
||||||||||
|
2018
|
|
2017
|
|
2016
|
||||||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
||||||
Cash flows from operating activities:
|
|
|
|
|
|
||||||
Net loss
|
$
|
(26,704
|
)
|
|
$
|
(116,846
|
)
|
|
$
|
(414,249
|
)
|
Adjustments to reconcile net loss to net cash provided by operating activities:
|
|
|
|
|
|
||||||
Depreciation and amortization
|
149,604
|
|
|
113,875
|
|
|
83,082
|
|
|||
Amortization of deferred commissions
|
143,358
|
|
|
99,105
|
|
|
69,565
|
|
|||
Amortization of debt discount and issuance costs
|
52,733
|
|
|
53,394
|
|
|
33,278
|
|
|||
Stock-based compensation
|
543,953
|
|
|
394,004
|
|
|
317,654
|
|
|||
Deferred income tax
|
(34,180
|
)
|
|
(5,724
|
)
|
|
(658
|
)
|
|||
Gain on marketable equity securities
|
(19,257
|
)
|
|
—
|
|
|
—
|
|
|||
Repayments of convertible senior notes attributable to debt discount
|
(145,349
|
)
|
|
—
|
|
|
—
|
|
|||
Other
|
6,177
|
|
|
(905
|
)
|
|
3,764
|
|
|||
Changes in operating assets and liabilities, net of effect of business combinations:
|
|
|
|
|
|
||||||
Accounts receivable
|
(146,148
|
)
|
|
(99,693
|
)
|
|
(126,415
|
)
|
|||
Deferred commissions
|
(239,382
|
)
|
|
(190,246
|
)
|
|
(151,921
|
)
|
|||
Prepaid expenses and other assets
|
(19,886
|
)
|
|
(34,288
|
)
|
|
(24,164
|
)
|
|||
Accounts payable
|
(4,757
|
)
|
|
(5,504
|
)
|
|
(3,554
|
)
|
|||
Deferred revenue
|
468,856
|
|
|
369,242
|
|
|
285,139
|
|
|||
Accrued expenses and other liabilities
|
82,071
|
|
|
66,526
|
|
|
87,560
|
|
|||
Net cash provided by operating activities
|
811,089
|
|
|
642,940
|
|
|
159,081
|
|
|||
Cash flows from investing activities:
|
|
|
|
|
|
||||||
Purchases of property and equipment
|
(224,462
|
)
|
|
(150,510
|
)
|
|
(105,562
|
)
|
|||
Business combinations, net of cash and restricted cash acquired
|
(37,440
|
)
|
|
(58,203
|
)
|
|
(34,297
|
)
|
|||
Purchases of other intangibles
|
(24,400
|
)
|
|
(6,670
|
)
|
|
(18,750
|
)
|
|||
Purchases of investments
|
(1,285,943
|
)
|
|
(1,189,511
|
)
|
|
(518,664
|
)
|
|||
Purchases of strategic investments
|
(9,839
|
)
|
|
(4,750
|
)
|
|
(500
|
)
|
|||
Sales of investments
|
39,975
|
|
|
85,106
|
|
|
297,998
|
|
|||
Maturities of investments
|
1,194,687
|
|
|
440,590
|
|
|
271,537
|
|
|||
Net cash used in investing activities
|
(347,422
|
)
|
|
(883,948
|
)
|
|
(108,238
|
)
|
|||
Cash flows from financing activities:
|
|
|
|
|
|
||||||
Net proceeds from borrowings on convertible senior notes
|
—
|
|
|
772,127
|
|
|
—
|
|
|||
Repayments of convertible senior notes attributable to principal
|
(429,645
|
)
|
|
(4
|
)
|
|
—
|
|
|||
Proceeds from issuance of warrants
|
—
|
|
|
54,071
|
|
|
—
|
|
|||
Purchases of convertible note hedges
|
—
|
|
|
(128,017
|
)
|
|
—
|
|
|||
Repurchases and retirement of common stock
|
—
|
|
|
(55,000
|
)
|
|
—
|
|
|||
Proceeds from employee stock plans
|
104,160
|
|
|
82,567
|
|
|
66,378
|
|
|||
Taxes paid related to net share settlement of equity awards
|
(281,010
|
)
|
|
(181,938
|
)
|
|
(119,907
|
)
|
|||
Payments on financing obligations
|
(933
|
)
|
|
(4,914
|
)
|
|
(2,223
|
)
|
|||
Net cash (used in) provided by financing activities
|
(607,428
|
)
|
|
538,892
|
|
|
(55,752
|
)
|
|||
Foreign currency effect on cash, cash equivalents and restricted cash
|
(15,530
|
)
|
|
28,013
|
|
|
(5,945
|
)
|
|||
Net (decrease) increase in cash, cash equivalents and restricted cash
|
(159,291
|
)
|
|
325,897
|
|
|
(10,854
|
)
|
|||
Cash, cash equivalents and restricted cash at beginning of period
|
727,829
|
|
|
401,932
|
|
|
412,786
|
|
|||
Cash, cash equivalents and restricted cash at end of period
|
$
|
568,538
|
|
|
$
|
727,829
|
|
|
$
|
401,932
|
|
Cash, cash equivalents and restricted cash at end of period:
|
|
|
|
|
|
||||||
Cash and cash equivalents
|
$
|
566,204
|
|
|
$
|
726,495
|
|
|
$
|
401,238
|
|
Current portion of restricted cash included in prepaid expenses and other current assets
|
2,334
|
|
|
1,301
|
|
|
694
|
|
|||
Non-current portion of restricted cash included in other assets
|
—
|
|
|
33
|
|
|
—
|
|
|||
Total cash, cash equivalents and restricted cash shown in the consolidated statement of cash flows
|
$
|
568,538
|
|
|
$
|
727,829
|
|
|
$
|
401,932
|
|
Supplemental disclosures of other cash flow information:
|
|
|
|
|
|
||||||
Income taxes paid, net of refunds
|
$
|
17,507
|
|
|
$
|
7,899
|
|
|
$
|
4,338
|
|
Non-cash investing and financing activities:
|
|
|
|
|
|
||||||
Settlement of 2018 Notes conversion feature
|
$
|
773,302
|
|
|
$
|
—
|
|
|
$
|
—
|
|
Benefit from exercise of 2018 Note Hedge
|
$
|
766,858
|
|
|
$
|
—
|
|
|
$
|
—
|
|
Property and equipment included in accounts payable and accrued expenses
|
$
|
25,767
|
|
|
$
|
15,007
|
|
|
$
|
15,381
|
|
Purchases of intangible assets included in accrued expenses and other liabilities
|
$
|
8,500
|
|
|
$
|
6,750
|
|
|
$
|
6,210
|
|
•
|
Identification of the contract, or contracts, with a customer
|
•
|
Identification of the performance obligations in the contract
|
•
|
Determination of the transaction price
|
•
|
Allocation of the transaction price to the performance obligations in the contract
|
•
|
Recognition of revenue when, or as, we satisfy a performance obligation
|
Building
|
|
39 years
|
Computer equipment and software
|
|
3-5 years
|
Furniture and fixtures
|
|
3-7 years
|
Leasehold and other improvements
|
|
shorter of the lease term or estimated useful life
|
|
Balance at Beginning of Year
|
|
Additions (Deductions): Charged to Operations
|
|
Additions (Deductions): Charged to Deferred Revenue
|
|
Less:
Write-offs
|
|
Balance at End of Year
|
|||||||
Year ended December 31, 2018
|
|
|
|
|
|
|
|
|
|
|||||||
Allowance for doubtful accounts
|
$
|
3,115
|
|
|
1,255
|
|
|
1,177
|
|
|
898
|
|
|
$
|
4,649
|
|
Year ended December 31, 2017
|
|
|
|
|
|
|
|
|
|
|||||||
Allowance for doubtful accounts
|
$
|
2,323
|
|
|
1,688
|
|
|
194
|
|
|
1,090
|
|
|
$
|
3,115
|
|
Year ended December 31, 2016
|
|
|
|
|
|
|
|
|
|
|||||||
Allowance for doubtful accounts
|
$
|
1,179
|
|
|
2,219
|
|
|
(391
|
)
|
|
684
|
|
|
$
|
2,323
|
|
|
Year Ended December 31, 2017
|
||||||
|
As Reported
|
|
As Adjusted
|
||||
|
|
|
|
||||
Assets
|
|
|
|
||||
Accounts receivable, net
|
$
|
434,895
|
|
|
$
|
437,051
|
|
Current portion of deferred commissions
|
118,690
|
|
|
109,643
|
|
||
Prepaid expenses and other current assets
|
77,681
|
|
|
95,959
|
|
||
Deferred commissions, less current portion
|
85,530
|
|
|
224,252
|
|
||
Other assets
|
49,600
|
|
|
51,832
|
|
||
Liabilities
|
|
|
|
||||
Accrued expenses and other current liabilities
|
244,605
|
|
|
253,257
|
|
||
Current portion of deferred revenue
|
1,280,499
|
|
|
1,210,695
|
|
||
Deferred revenue, less current portion
|
39,884
|
|
|
36,120
|
|
||
Other long-term liabilities
|
43,239
|
|
|
65,884
|
|
||
Stockholder’s equity
|
|
|
|
||||
Accumulated other comprehensive (loss) income
|
(889
|
)
|
|
5,767
|
|
||
Accumulated deficit
|
(1,146,520
|
)
|
|
(958,564
|
)
|
|
Year Ended December 31,
|
||||||||||||||
|
2017
|
|
2016
|
||||||||||||
|
As Reported
|
|
As Adjusted
|
|
As Reported
|
|
As Adjusted
|
||||||||
Revenues:
|
|
|
|
|
|
|
|
||||||||
Subscription and software
|
$
|
1,739,795
|
|
|
$
|
1,739,500
|
|
|
$
|
1,221,639
|
|
|
$
|
1,234,070
|
|
Professional services and other
|
193,231
|
|
|
178,994
|
|
|
168,874
|
|
|
156,915
|
|
||||
Total revenues
|
1,933,026
|
|
|
1,918,494
|
|
|
1,390,513
|
|
|
1,390,985
|
|
||||
Cost of revenues:
|
|
|
|
|
|
|
|
||||||||
Professional services and other
|
184,202
|
|
|
184,292
|
|
|
163,268
|
|
|
163,581
|
|
||||
Total cost of revenues
|
499,772
|
|
|
499,862
|
|
|
398,682
|
|
|
398,995
|
|
||||
Gross profit
|
1,433,254
|
|
|
1,418,632
|
|
|
991,831
|
|
|
991,990
|
|
||||
Operating expenses:
|
|
|
|
|
|
|
|
||||||||
Sales and marketing
|
946,617
|
|
|
894,977
|
|
|
700,464
|
|
|
659,983
|
|
||||
Total operating expenses
|
1,534,668
|
|
|
1,483,028
|
|
|
1,414,639
|
|
|
1,374,158
|
|
||||
Loss from operations
|
(101,414
|
)
|
|
(64,396
|
)
|
|
(422,808
|
)
|
|
(382,168
|
)
|
||||
Interest income and other income (expense), net
|
5,804
|
|
|
4,384
|
|
|
6,035
|
|
|
5,027
|
|
||||
Loss before income taxes
|
(149,004
|
)
|
|
(113,406
|
)
|
|
(450,051
|
)
|
|
(410,419
|
)
|
||||
Provision for income taxes
|
126
|
|
|
3,440
|
|
|
1,753
|
|
|
3,830
|
|
||||
Net loss
|
$
|
(149,130
|
)
|
|
$
|
(116,846
|
)
|
|
$
|
(451,804
|
)
|
|
$
|
(414,249
|
)
|
Net loss per share - basic and diluted
|
$
|
(0.87
|
)
|
|
$
|
(0.68
|
)
|
|
$
|
(2.75
|
)
|
|
$
|
(2.52
|
)
|
Weighted-average shares used to compute net loss per share - basic and diluted
|
171,175,577
|
|
|
171,175,577
|
|
|
164,533,823
|
|
|
164,533,823
|
|
|
Year Ended December 31,
|
||||||||||||||
|
2017
|
|
2016
|
||||||||||||
|
As Reported
|
|
As Adjusted
|
|
As Reported
|
|
As Adjusted
|
||||||||
|
|
|
|
|
|
|
|
||||||||
Cash flows from operating activities:
|
|
|
|
|
|
|
|
||||||||
Net loss
|
$
|
(149,130
|
)
|
|
$
|
(116,846
|
)
|
|
$
|
(451,804
|
)
|
|
$
|
(414,249
|
)
|
Adjustments to reconcile net loss to net cash provided by operating activities:
|
|
|
|
|
|
|
|
||||||||
Amortization of deferred commissions
|
115,262
|
|
|
99,105
|
|
|
81,217
|
|
|
69,565
|
|
||||
Deferred income tax
|
(9,078
|
)
|
|
(5,724
|
)
|
|
(3,424
|
)
|
|
(658
|
)
|
||||
Changes in operating assets and liabilities, net of effect of business combinations:
|
|
|
|
|
|
|
|
||||||||
Accounts receivable
|
(98,432
|
)
|
|
(99,693
|
)
|
|
(125,106
|
)
|
|
(126,415
|
)
|
||||
Deferred commissions
|
(174,503
|
)
|
|
(190,246
|
)
|
|
(136,459
|
)
|
|
(151,921
|
)
|
||||
Prepaid expenses and other assets
|
(46,138
|
)
|
|
(34,288
|
)
|
|
(21,500
|
)
|
|
(24,164
|
)
|
||||
Deferred revenue
|
381,562
|
|
|
369,242
|
|
|
300,167
|
|
|
285,139
|
|
||||
Accrued expenses and other liabilities
|
68,344
|
|
|
66,526
|
|
|
82,681
|
|
|
87,560
|
|
||||
Net cash provided by operating activities
|
642,825
|
|
|
642,940
|
|
|
159,921
|
|
|
159,081
|
|
||||
Foreign currency effect on cash, cash equivalents and restricted cash
|
28,128
|
|
|
28,013
|
|
|
(6,785
|
)
|
|
(5,945
|
)
|
|
December 31, 2018
|
||||||||||||||
|
Amortized
Cost
|
|
Gross
Unrealized
Gains
|
|
Gross
Unrealized
Losses
|
|
Estimated
Fair Value
|
||||||||
Available-for-sale securities:
|
|
|
|
|
|
|
|
||||||||
Commercial paper
|
$
|
108,061
|
|
|
$
|
—
|
|
|
$
|
—
|
|
|
$
|
108,061
|
|
Corporate notes and bonds
|
1,233,589
|
|
|
343
|
|
|
(4,218
|
)
|
|
1,229,714
|
|
||||
Certificates of deposit
|
73,584
|
|
|
1
|
|
|
—
|
|
|
73,585
|
|
||||
U.S. government and agency securities
|
102,549
|
|
|
23
|
|
|
(358
|
)
|
|
102,214
|
|
||||
Total available-for-sale securities
|
$
|
1,517,783
|
|
|
$
|
367
|
|
|
$
|
(4,576
|
)
|
|
$
|
1,513,574
|
|
|
December 31, 2017
|
||||||||||||||
|
Amortized
Cost
|
|
Gross
Unrealized
Gains
|
|
Gross
Unrealized
Losses
|
|
Estimated
Fair Value
|
||||||||
Available-for-sale securities:
|
|
|
|
|
|
|
|
||||||||
Commercial paper
|
$
|
258,348
|
|
|
$
|
1
|
|
|
$
|
(5
|
)
|
|
$
|
258,344
|
|
Corporate notes and bonds
|
1,006,302
|
|
|
26
|
|
|
(3,084
|
)
|
|
1,003,244
|
|
||||
Certificates of deposit
|
33,084
|
|
|
—
|
|
|
—
|
|
|
33,084
|
|
||||
U.S. government and agency securities
|
129,494
|
|
|
—
|
|
|
(638
|
)
|
|
128,856
|
|
||||
Total available-for-sale securities
|
$
|
1,427,228
|
|
|
$
|
27
|
|
|
$
|
(3,727
|
)
|
|
$
|
1,423,528
|
|
|
December 31, 2018
|
||
Due within 1 year
|
$
|
931,718
|
|
Due in 1 year through 5 years
|
581,856
|
|
|
Total
|
$
|
1,513,574
|
|
|
December 31, 2018
|
||||||||||||||||||||||
|
Less than 12 Months
|
|
12 Months or Greater
|
|
Total
|
||||||||||||||||||
|
Fair Value
|
|
Gross
Unrealized
Losses
|
|
Fair Value
|
|
Gross
Unrealized
Losses
|
|
Fair Value
|
|
Gross
Unrealized
Losses
|
||||||||||||
Corporate notes and bonds
|
$
|
714,605
|
|
|
$
|
(2,603
|
)
|
|
$
|
294,956
|
|
|
$
|
(1,615
|
)
|
|
$
|
1,009,561
|
|
|
$
|
(4,218
|
)
|
Certificates of deposit
|
1,000
|
|
|
—
|
|
|
—
|
|
|
—
|
|
|
1,000
|
|
|
—
|
|
||||||
U.S. government and agency securities
|
11,756
|
|
|
(5
|
)
|
|
61,457
|
|
|
(353
|
)
|
|
73,213
|
|
|
(358
|
)
|
||||||
Total
|
$
|
727,361
|
|
|
$
|
(2,608
|
)
|
|
$
|
356,413
|
|
|
$
|
(1,968
|
)
|
|
$
|
1,083,774
|
|
|
$
|
(4,576
|
)
|
|
December 31, 2017
|
||||||||||||||||||||||
|
Less than 12 Months
|
|
12 Months or Greater
|
|
Total
|
||||||||||||||||||
|
Fair Value
|
|
Gross
Unrealized
Losses
|
|
Fair Value
|
|
Gross
Unrealized
Losses
|
|
Fair Value
|
|
Gross
Unrealized
Losses
|
||||||||||||
Commercial paper
|
$
|
14,809
|
|
|
$
|
(5
|
)
|
|
$
|
—
|
|
|
$
|
—
|
|
|
$
|
14,809
|
|
|
$
|
(5
|
)
|
Corporate notes and bonds
|
819,113
|
|
|
(2,703
|
)
|
|
141,874
|
|
|
(381
|
)
|
|
960,987
|
|
|
(3,084
|
)
|
||||||
U.S. government and agency securities
|
106,301
|
|
|
(593
|
)
|
|
22,555
|
|
|
(45
|
)
|
|
128,856
|
|
|
(638
|
)
|
||||||
Total
|
$
|
940,223
|
|
|
$
|
(3,301
|
)
|
|
$
|
164,429
|
|
|
$
|
(426
|
)
|
|
$
|
1,104,652
|
|
|
$
|
(3,727
|
)
|
|
Level 1
|
|
Level 2
|
|
Total
|
||||||
Cash equivalents:
|
|
|
|
|
|
||||||
Money market funds
|
$
|
229,047
|
|
|
$
|
—
|
|
|
$
|
229,047
|
|
Commercial paper
|
—
|
|
|
16,961
|
|
|
16,961
|
|
|||
Certificates of deposit
|
—
|
|
|
2,465
|
|
|
2,465
|
|
|||
Short-term investments:
|
|
|
|
|
|
||||||
Commercial paper
|
—
|
|
|
108,061
|
|
|
108,061
|
|
|||
Corporate notes and bonds
|
—
|
|
|
679,542
|
|
|
679,542
|
|
|||
Certificates of deposit
|
—
|
|
|
56,596
|
|
|
56,596
|
|
|||
U.S. government and agency securities
|
—
|
|
|
87,519
|
|
|
87,519
|
|
|||
Long-term investments:
|
|
|
|
|
|
||||||
Corporate notes and bonds
|
—
|
|
|
550,172
|
|
|
550,172
|
|
|||
Certificates of deposit
|
—
|
|
|
16,989
|
|
|
16,989
|
|
|||
U.S. government and agency securities
|
—
|
|
|
14,695
|
|
|
14,695
|
|
|||
Total
|
$
|
229,047
|
|
|
$
|
1,533,000
|
|
|
$
|
1,762,047
|
|
|
Level 1
|
|
Level 2
|
|
Total
|
||||||
Cash equivalents:
|
|
|
|
|
|
||||||
Money market funds
|
$
|
282,507
|
|
|
$
|
—
|
|
|
$
|
282,507
|
|
Commercial paper
|
—
|
|
|
100,456
|
|
|
100,456
|
|
|||
Corporate notes and bonds
|
—
|
|
|
50,437
|
|
|
50,437
|
|
|||
Short-term investments:
|
|
|
|
|
|
||||||
Commercial paper
|
—
|
|
|
258,344
|
|
|
258,344
|
|
|||
Corporate notes and bonds
|
—
|
|
|
688,316
|
|
|
688,316
|
|
|||
Certificates of deposit
|
—
|
|
|
17,950
|
|
|
17,950
|
|
|||
U.S. government and agency securities
|
—
|
|
|
67,476
|
|
|
67,476
|
|
|||
Marketable equity securities
|
20,717
|
|
|
—
|
|
|
20,717
|
|
|||
Long-term investments:
|
|
|
|
|
|
||||||
Corporate notes and bonds
|
—
|
|
|
314,928
|
|
|
314,928
|
|
|||
Certificates of deposit
|
—
|
|
|
15,134
|
|
|
15,134
|
|
|||
U.S. government and agency securities
|
—
|
|
|
61,380
|
|
|
61,380
|
|
|||
Total
|
$
|
303,224
|
|
|
$
|
1,574,421
|
|
|
$
|
1,877,645
|
|
|
Purchase Price Allocation
(in thousands)
|
|
Useful Life
(in years)
|
||
Net tangible assets acquired
|
$
|
675
|
|
|
|
Intangible assets:
|
|
|
|
||
Developed technology
|
15,600
|
|
|
5
|
|
Goodwill (2)
|
19,386
|
|
|
|
|
Net deferred tax liabilities (1)
|
(3,341
|
)
|
|
|
|
Total purchase price
|
$
|
32,320
|
|
|
|
(1)
|
Deferred tax liabilities, net primarily relates to purchased identifiable intangible assets and is shown net of deferred tax assets.
|
(2)
|
The goodwill balance for this business combination is not deductible for income tax purposes.
|
|
|
Carrying Amount
|
|||||
Balance as of December 31, 2016
|
|
$
|
82,534
|
|
|||
Goodwill acquired
|
|
39,668
|
|
||||
Foreign currency translation adjustments
|
|
6,526
|
|
||||
Balance as of December 31, 2017
|
|
128,728
|
|
||||
Goodwill acquired
|
|
26,063
|
|
||||
Foreign currency translation adjustments
|
|
(5,946
|
)
|
||||
Balance as of December 31, 2018
|
|
$
|
148,845
|
|
|
December 31,
|
|
December 31,
|
||||
|
2018
|
|
2017
|
||||
Developed technology
|
$
|
114,395
|
|
|
$
|
102,349
|
|
Patents
|
57,180
|
|
|
31,030
|
|
||
Other
|
650
|
|
|
1,575
|
|
||
Total intangible assets
|
172,225
|
|
|
134,954
|
|
||
Less: accumulated amortization
|
(71,643
|
)
|
|
(48,038
|
)
|
||
Net carrying amount
|
$
|
100,582
|
|
|
$
|
86,916
|
|
Years Ending December 31,
|
|||||||
2019
|
|
$
|
29,037
|
|
|||
2020
|
|
19,447
|
|
||||
2021
|
|
17,521
|
|
||||
2022
|
|
13,608
|
|
||||
2023
|
|
7,739
|
|
||||
Thereafter
|
|
13,230
|
|
||||
Total future amortization expense
|
|
$
|
100,582
|
|
|
December 31,
|
||||||
|
2018
|
|
2017
|
||||
Computer equipment
|
$
|
493,536
|
|
|
$
|
326,378
|
|
Computer software
|
58,303
|
|
|
46,413
|
|
||
Leasehold and other improvements
|
74,721
|
|
|
56,232
|
|
||
Furniture and fixtures
|
42,551
|
|
|
38,789
|
|
||
Building
|
6,551
|
|
|
7,084
|
|
||
Construction in progress
|
10,167
|
|
|
5,341
|
|
||
|
685,829
|
|
|
480,237
|
|
||
Less: Accumulated depreciation
|
(338,613
|
)
|
|
(235,113
|
)
|
||
Total property and equipment, net
|
$
|
347,216
|
|
|
$
|
245,124
|
|
|
Consolidated Balance Sheet Location
|
|
December 31, 2018
|
||
Derivative Assets:
|
|
|
|
||
Foreign currency derivative contracts
|
Prepaid expenses and other current assets
|
|
$
|
22,831
|
|
Derivative Liabilities
|
|
|
|
||
Foreign currency derivative contracts
|
Accrued expenses and other current liabilities
|
|
$
|
2,441
|
|
|
December 31,
|
||||||
|
2018
|
|
2017
|
||||
|
|
|
*As Adjusted
|
||||
Accrued payroll
|
$
|
158,006
|
|
|
$
|
130,400
|
|
Taxes payable
|
35,122
|
|
|
25,617
|
|
||
Other employee related liabilities
|
60,889
|
|
|
44,284
|
|
||
Other
|
76,229
|
|
|
52,956
|
|
||
Total accrued expenses and other current liabilities
|
$
|
330,246
|
|
|
$
|
253,257
|
|
|
Convertible Date
|
|
Initial Conversion Price per Share
|
|
Initial Conversion Rate per $1,000 Par Value
|
|
Initial Number of Shares
|
|||
2022 Notes
|
February 1, 2022
|
|
$
|
134.75
|
|
|
7.42 shares
|
|
5,806,936
|
|
2018 Notes
|
July 1, 2018
|
|
$
|
73.88
|
|
|
13.54 shares
|
|
7,783,023
|
|
•
|
during any calendar quarter (and only during such calendar quarter) if the last reported sale price of our common stock for at least 20 trading days (whether or not consecutive) during the period of 30 consecutive trading days ending on the last trading day of the immediately preceding calendar quarter is greater than or equal to 130% of the applicable conversion price on each applicable trading day (in each case, the Conversion Condition); or
|
•
|
during the five-business day period after any five-consecutive trading day period, or the measurement period, in which the trading price per $1,000 principal amount of the Notes for each trading day of the measurement period was less than 98% of the product of the last reported sale price of our common stock and the applicable conversion rate on each such trading day; or
|
•
|
upon the occurrence of specified corporate events.
|
|
December 31, 2018
|
|
December 31, 2017
|
||||
Liability component:
|
|
|
|
||||
Principal:
|
|
|
|
||||
2022 Notes
|
$
|
782,500
|
|
|
$
|
782,500
|
|
2018 Notes
|
—
|
|
|
574,994
|
|
||
Less: debt issuance cost and debt discount, net of amortization
|
|
|
|
||||
2022 Notes
|
(120,793
|
)
|
|
(152,482
|
)
|
||
2018 Notes
|
—
|
|
|
(31,576
|
)
|
||
Net carrying amount
|
$
|
661,707
|
|
|
$
|
1,173,436
|
|
|
2022 Notes
|
|
2018 Notes
|
||||
Equity component recorded at issuance:
|
|
|
|
||||
Note
|
$
|
162,039
|
|
|
$
|
155,319
|
|
Issuance cost
|
(2,148
|
)
|
|
(3,257
|
)
|
||
Net amount recorded in equity
|
$
|
159,891
|
|
|
$
|
152,062
|
|
|
December 31, 2018
|
|
December 31, 2017
|
||||
2022 Notes
|
$
|
1,105,281
|
|
|
897,778
|
|
|
2018 Notes
|
$
|
—
|
|
|
$
|
1,015,554
|
|
|
Year Ended December 31,
|
||||||||||
|
2018
|
|
2017
|
|
2016
|
||||||
Amortization of debt issuance cost
|
|
|
|
|
|
||||||
2022 Notes
|
$
|
1,531
|
|
|
$
|
860
|
|
|
$
|
—
|
|
2018 Notes
|
1,131
|
|
|
1,911
|
|
|
1,785
|
|
|||
Amortization of debt discount
|
|
|
|
|
|
||||||
2022 Notes
|
30,159
|
|
|
16,921
|
|
|
—
|
|
|||
2018 Notes
|
19,912
|
|
|
33,702
|
|
|
31,493
|
|
|||
Total
|
$
|
52,733
|
|
|
$
|
53,394
|
|
|
$
|
33,278
|
|
Effective interest rate of the liability component
|
|
||||||||||
2022 Notes
|
4.75%
|
||||||||||
2018 Notes
|
6.50%
|
|
Purchase
|
|
Shares
|
|||
|
(in thousands)
|
|
|
|||
2022 Note Hedge
|
$
|
128,017
|
|
|
5,806,936
|
|
2018 Note Hedge
|
$
|
135,815
|
|
|
7,783,023
|
|
|
Proceeds
|
|
Shares
|
|
Strike Price
|
|
First Expiration Date
|
|||||
|
(in thousands)
|
|
|
|
|
|
|
|||||
2022 Warrants
|
$
|
54,071
|
|
|
5,806,936
|
|
|
$
|
203.40
|
|
|
September 1, 2022
|
2018 Warrants
|
$
|
84,525
|
|
|
7,783,023
|
|
|
$
|
107.46
|
|
|
February 1, 2019
|
|
December 31,
|
||||||
|
2018
|
|
2017
|
||||
|
|
|
*As Adjusted
|
||||
Foreign currency translation adjustment
|
$
|
344
|
|
|
$
|
2,246
|
|
Net unrealized gain (loss) on investments, net of tax(1)
|
(4,379
|
)
|
|
3,521
|
|
||
Accumulated other comprehensive income (loss)
|
$
|
(4,035
|
)
|
|
$
|
5,767
|
|
(1)
|
The net unrealized gain (loss) on investments as of December 31, 2018 includes a cumulative-effect adjustment, net of tax of $7.2 million resulting from our adoption of ASU 2016-01. See Note 2 for further details.
|
|
|
December 31, 2018
|
||
Stock plans:
|
|
|
||
Options outstanding
|
|
1,810,580
|
|
|
RSUs (1)
|
|
10,201,660
|
|
|
Stock awards available for future grants:
|
|
|
||
2012 Equity Incentive Plan (2)
|
|
31,999,234
|
|
|
2012 Employee Stock Purchase Plan (2)
|
|
10,714,423
|
|
|
Total reserved shares of common stock for future issuance
|
|
54,725,897
|
|
(1)
|
Represents the number of shares issuable upon settlement of outstanding RSUs and performance RSUs, assuming 100% of the target number of shares for performance RSUs, as discussed under the section entitled “RSUs” in Note 14.
|
(2)
|
Refer to Note 14 for a description of these plans.
|
|
Number of
Shares
|
|
Weighted-
Average
Exercise
Price
|
|
Weighted-
Average
Remaining
Contractual
Term (Years)
|
|
Aggregate
Intrinsic Value
(in thousands)
|
|||||
Outstanding at December 31, 2016
|
5,818,435
|
|
|
$
|
20.57
|
|
|
|
|
|
||
Granted
|
616,720
|
|
|
86.33
|
|
|
|
|
|
|||
Exercised
|
(2,970,914
|
)
|
|
12.44
|
|
|
|
|
$
|
277,670
|
|
|
Canceled
|
(94,509
|
)
|
|
68.88
|
|
|
|
|
|
|||
Outstanding at December 31, 2017
|
3,369,732
|
|
|
38.43
|
|
|
|
|
|
|||
Exercised
|
(1,461,712
|
)
|
|
26.23
|
|
|
|
|
$
|
204,337
|
|
|
Canceled
|
(97,440
|
)
|
|
70.52
|
|
|
|
|
|
|||
Outstanding at December 31, 2018
|
1,810,580
|
|
|
$
|
46.55
|
|
|
5.30
|
|
$
|
238,092
|
|
Vested and expected to vest as of December 31, 2018
|
1,804,158
|
|
|
$
|
46.45
|
|
|
5.29
|
|
$
|
237,425
|
|
Vested and exercisable as of December 31, 2018
|
1,319,851
|
|
|
$
|
32.90
|
|
|
4.30
|
|
$
|
191,580
|
|
|
Number of
Shares
|
|
Weighted Average Grant Date Fair Value
(Per Share)
|
|
Aggregate
Intrinsic Value
(in thousands)
|
|||||
Outstanding at December 31, 2016
|
12,222,282
|
|
|
$
|
63.66
|
|
|
|
||
Granted
|
6,320,457
|
|
|
95.70
|
|
|
|
|||
Vested
|
(5,502,004
|
)
|
|
60.79
|
|
|
$
|
573,861
|
|
|
Forfeited
|
(1,637,394
|
)
|
|
72.69
|
|
|
|
|||
Outstanding at December 31, 2017
|
11,403,341
|
|
|
81.50
|
|
|
|
|||
Granted
|
5,302,586
|
|
|
160.08
|
|
|
|
|||
Vested
|
(5,485,868
|
)
|
|
77.38
|
|
|
$
|
931,848
|
|
|
Forfeited
|
(1,018,399
|
)
|
|
100.55
|
|
|
|
|||
Outstanding at December 31, 2018
|
10,201,660
|
|
|
$
|
121.84
|
|
|
$
|
1,816,406
|
|
Expected to vest as of December 31, 2018
|
9,236,535
|
|
|
|
|
$
|
1,644,565
|
|
|
|
Year Ended December 31,
|
||||
|
|
2017
|
|
2016
|
||
|
|
|
|
|
||
Stock Options:
|
|
|
|
|
||
Expected volatility
|
|
39% - 42%
|
|
|
41% - 42%
|
|
Expected term (in years)
|
|
4.89
|
|
|
4.89 - 5.60
|
|
Risk-free interest rate
|
|
1.78% - 2.47%
|
|
|
1.18% - 1.87%
|
|
Dividend yield
|
|
—
|
%
|
|
—
|
%
|
|
Year Ended December 31,
|
|||||||
|
2018
|
|
2017
|
|
2016
|
|||
|
|
|
|
|
|
|||
ESPP:
|
|
|
|
|
|
|||
Expected volatility
|
26% - 31%
|
|
|
28% - 49%
|
|
|
31% - 49%
|
|
Expected term (in years)
|
0.50
|
|
|
0.50
|
|
|
0.50
|
|
Risk-free interest rate
|
1.15% - 2.22%
|
|
|
0.40% - 1.15%
|
|
|
0.17% - 0.47%
|
|
Dividend yield
|
—
|
%
|
|
—
|
%
|
|
—
|
%
|
|
Year Ended December 31,
|
||||||||||
|
2018
|
|
2017
|
|
2016
|
||||||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
||||||
Numerator:
|
|
|
|
|
|
||||||
Net loss
|
$
|
(26,704
|
)
|
|
$
|
(116,846
|
)
|
|
$
|
(414,249
|
)
|
Denominator:
|
|
|
|
|
|
||||||
Weighted-average shares outstanding - basic and diluted
|
177,846,023
|
|
|
171,175,577
|
|
|
164,533,823
|
|
|||
Net loss per share - basic and diluted
|
$
|
(0.15
|
)
|
|
$
|
(0.68
|
)
|
|
$
|
(2.52
|
)
|
|
Year Ended December 31,
|
||||||||||
|
2018
|
|
2017
|
|
2016
|
||||||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
||||||
Current provision:
|
|
|
|
|
|
||||||
Federal
|
$
|
(336
|
)
|
|
$
|
(445
|
)
|
|
$
|
(55
|
)
|
State
|
163
|
|
|
137
|
|
|
135
|
|
|||
Foreign
|
22,204
|
|
|
9,512
|
|
|
5,098
|
|
|||
|
22,031
|
|
|
9,204
|
|
|
5,178
|
|
|||
Deferred provision:
|
|
|
|
|
|
||||||
Federal
|
(2,026
|
)
|
|
(5,934
|
)
|
|
(4,462
|
)
|
|||
State
|
(377
|
)
|
|
(886
|
)
|
|
(746
|
)
|
|||
Foreign
|
(31,948
|
)
|
|
1,056
|
|
|
3,860
|
|
|||
|
(34,351
|
)
|
|
(5,764
|
)
|
|
(1,348
|
)
|
|||
Provision for (benefit from) income taxes
|
$
|
(12,320
|
)
|
|
$
|
3,440
|
|
|
$
|
3,830
|
|
|
Year Ended December 31,
|
||||||||||
|
2018
|
|
2017
|
|
2016
|
||||||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
||||||
United States
|
(153,290
|
)
|
|
(61,259
|
)
|
|
(403,161
|
)
|
|||
Foreign
|
114,266
|
|
|
(52,147
|
)
|
|
(7,258
|
)
|
|||
Total
|
$
|
(39,024
|
)
|
|
$
|
(113,406
|
)
|
|
$
|
(410,419
|
)
|
|
Year Ended December 31,
|
||||||||||
|
2018
|
|
2017
|
|
2016
|
||||||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
||||||
Tax computed at U.S. federal statutory rate
|
$
|
(8,195
|
)
|
|
$
|
(38,558
|
)
|
|
$
|
(139,542
|
)
|
State taxes, net of federal benefit
|
98
|
|
|
64
|
|
|
37
|
|
|||
Tax rate differential for international subsidiaries
|
(41,429
|
)
|
|
23,532
|
|
|
8,020
|
|
|||
Stock-based compensation
|
(93,073
|
)
|
|
(116,953
|
)
|
|
(27,133
|
)
|
|||
Tax credits
|
(44,695
|
)
|
|
(21,038
|
)
|
|
(16,452
|
)
|
|||
Foreign restructuring and amortization
|
(625,292
|
)
|
|
2,794
|
|
|
3,169
|
|
|||
Non-deductible expenses
|
9,657
|
|
|
2,833
|
|
|
1,892
|
|
|||
Tax effects associated with Topic 606
|
(23,073
|
)
|
|
3,314
|
|
|
2,076
|
|
|||
Other
|
408
|
|
|
607
|
|
|
896
|
|
|||
Valuation allowance
|
813,274
|
|
|
146,845
|
|
|
170,867
|
|
|||
Provision for income taxes
|
$
|
(12,320
|
)
|
|
$
|
3,440
|
|
|
$
|
3,830
|
|
|
December 31,
|
||||||
|
2018
|
|
2017
|
||||
|
|
|
*As Adjusted
|
||||
Deferred tax assets:
|
|
|
|
||||
Net operating loss carryforwards
|
$
|
610,314
|
|
|
$
|
518,620
|
|
Accrued expenses
|
13,482
|
|
|
10,613
|
|
||
Credit carryforwards
|
120,594
|
|
|
75,879
|
|
||
Stock-based compensation
|
44,510
|
|
|
35,782
|
|
||
Note hedge
|
22,742
|
|
|
35,181
|
|
||
Depreciation and amortization
|
593,348
|
|
|
—
|
|
||
Other
|
23,183
|
|
|
14,771
|
|
||
Total deferred tax assets
|
1,428,173
|
|
|
690,846
|
|
||
Less valuation allowance
|
(1,337,350
|
)
|
|
(583,235
|
)
|
||
|
90,823
|
|
|
107,611
|
|
||
Deferred tax liabilities:
|
|
|
|
||||
Depreciation and amortization
|
(22,183
|
)
|
|
(20,708
|
)
|
||
Convertible notes
|
(24,887
|
)
|
|
(43,616
|
)
|
||
Tax effects associated with Topic 606
|
(23,531
|
)
|
|
(53,601
|
)
|
||
Other
|
(1,568
|
)
|
|
(1,759
|
)
|
||
Net deferred tax assets
|
$
|
18,654
|
|
|
$
|
(12,073
|
)
|
|
Year Ended December 31,
|
||||||||||
|
2018
|
|
2017
|
|
2016
|
||||||
Balance, beginning period
|
$
|
27,648
|
|
|
$
|
18,440
|
|
|
$
|
11,737
|
|
Tax positions taken in prior period:
|
|
|
|
|
|
||||||
Gross increases
|
3,721
|
|
|
398
|
|
|
1,122
|
|
|||
Gross decreases
|
(2,896
|
)
|
|
—
|
|
|
(50
|
)
|
|||
Tax positions taken in current period:
|
|
|
|
|
|
||||||
Gross increases
|
5,796
|
|
|
8,810
|
|
|
5,673
|
|
|||
Gross decreases
|
—
|
|
|
—
|
|
|
—
|
|
|||
Lapse of statute of limitations
|
(1,078
|
)
|
|
—
|
|
|
(42
|
)
|
|||
Settlements
|
(5,600
|
)
|
|
—
|
|
|
—
|
|
|||
Balance, end of period
|
$
|
27,591
|
|
|
$
|
27,648
|
|
|
$
|
18,440
|
|
|
Operating Leases
|
|
Purchase Obligations (1)
|
|
Other
|
|
Total
|
||||||||
Years Ending December 31,
|
|
|
|
|
|
|
|
||||||||
2019
|
$
|
55,435
|
|
|
$
|
55,875
|
|
|
$
|
813
|
|
|
$
|
112,123
|
|
2020
|
60,996
|
|
|
47,062
|
|
|
846
|
|
|
108,904
|
|
||||
2021
|
63,348
|
|
|
26,340
|
|
|
862
|
|
|
90,550
|
|
||||
2022
|
67,707
|
|
|
6,573
|
|
|
862
|
|
|
75,142
|
|
||||
2023
|
72,491
|
|
|
1,896
|
|
|
360
|
|
|
74,747
|
|
||||
Thereafter
|
578,874
|
|
|
2,631
|
|
|
—
|
|
|
581,505
|
|
||||
Total
|
$
|
898,851
|
|
|
$
|
140,377
|
|
|
$
|
3,743
|
|
|
$
|
1,042,971
|
|
(1)
|
Consists of future minimum payments under non-cancelable purchase commitments related to our daily business operations. Not included in the table above are certain purchase commitments related to our future annual Knowledge user conferences and other customer or sales conferences to be held in 2020 and future years. If we had canceled these contractual commitments as of December 31, 2018, we would have been obligated to pay cancellation penalties of approximately $18.5 million in aggregate.
|
|
Year Ended December 31,
|
||||||||||
|
2018
|
|
2017
|
|
2016
|
||||||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
||||||
Revenues by geography
|
|
|
|
|
|
||||||
North America (1)
|
$
|
1,725,255
|
|
|
$
|
1,290,043
|
|
|
$
|
948,079
|
|
EMEA (2)
|
654,677
|
|
|
475,411
|
|
|
339,317
|
|
|||
Asia Pacific and other
|
228,884
|
|
|
153,040
|
|
|
103,589
|
|
|||
Total revenues
|
$
|
2,608,816
|
|
|
$
|
1,918,494
|
|
|
$
|
1,390,985
|
|
|
December 31,
|
||||||
|
2018
|
|
2017
|
||||
Property and equipment, net:
|
|
|
|
||||
North America (3)
|
$
|
227,471
|
|
|
$
|
164,040
|
|
EMEA (2)
|
82,526
|
|
|
50,028
|
|
||
Asia Pacific and other
|
37,219
|
|
|
31,056
|
|
||
Total property and equipment, net
|
$
|
347,216
|
|
|
$
|
245,124
|
|
(1)
|
Revenues attributed to the United States were approximately 94% of North America revenues for each of the years ended December 31, 2018 and 2017, and 95% for the year ended December 31, 2016.
|
(2)
|
Europe, the Middle East and Africa (EMEA)
|
(3)
|
Property and equipment, net attributed to the United States were approximately 76% and 89% of property and equipment, net attributable to North America for the years ended December 31, 2018 and 2017, respectively.
|
|
Year Ended December 31,
|
||||||||||
|
2018
|
|
2017
|
|
2016
|
||||||
|
|
|
*As Adjusted
|
|
*As Adjusted
|
||||||
Service management products
|
$
|
2,050,841
|
|
|
$
|
1,526,125
|
|
|
$
|
1,120,129
|
|
ITOM products
|
370,472
|
|
|
213,375
|
|
|
113,941
|
|
|||
Total subscription revenues
|
$
|
2,421,313
|
|
|
$
|
1,739,500
|
|
|
$
|
1,234,070
|
|
ITEM 9.
|
CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND
FINACIAL DISCLOSURE
|
ITEM 9A.
|
CONTROLS AND PROCEDURES
|
ITEM 9B.
|
OTHER INFORMATION
|
ITEM 10.
|
DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE
|
ITEM 11.
|
EXECUTIVE COMPENSATION
|
ITEM 12.
|
SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS
|
ITEM 13.
|
CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS AND DIRECTOR INDEPENDENCE
|
ITEM 14.
|
PRINCIPAL ACCOUNTING FEES AND SERVICES
|
ITEM 15.
|
EXHIBITS AND FINANCIAL STATEMENT SCHEDULES
|
ITEM 16.
|
FORM 10-K SUMMARY
|
Exhibit
Number
|
Description of Document
|
|
Incorporated by Reference
|
|
Filed
Herewith
|
||||||
Form
|
|
File No.
|
|
Exhibit
|
|
Filing Date
|
|
||||
|
10-Q
|
|
001-35580
|
|
3.1
|
|
8/10/2012
|
|
|
||
|
8-K
|
|
001-35580
|
|
3.1
|
|
10/25/2017
|
|
|
||
|
S-1/A
|
|
333-180486
|
|
4.1
|
|
6/19/2012
|
|
|
||
|
8-K
|
|
001-35580
|
|
4.1
|
|
11/13/2013
|
|
|
||
|
8-K
|
|
001-35580
|
|
4.1
|
|
5/30/2017
|
|
|
||
|
10-K
|
|
001-35580
|
|
10.1
|
|
2/27/2015
|
|
|
||
|
S-1
|
|
333-180486
|
|
10.2
|
|
3/30/2012
|
|
|
||
|
|
|
|
|
|
|
|
|
X
|
||
|
10-Q
|
|
001-35580
|
|
10.7
|
|
8/8/2018
|
|
|
||
|
10-Q
|
|
001-35580
|
|
10.8
|
|
8/8/2018
|
|
|
||
|
10-K
|
|
001-35580
|
|
10.4
|
|
3/8/2013
|
|
|
||
|
|
|
|
|
|
|
|
|
X
|
||
|
S-1
|
|
333-180486
|
|
10.6
|
|
3/30/2012
|
|
|
||
|
10-Q
|
|
001-35580
|
|
10.2
|
|
11/5/2014
|
|
|
||
|
10-Q
|
|
001-35580
|
|
10.2
|
|
8/8/2017
|
|
|
||
|
S-1
|
|
333-180486
|
|
10.7
|
|
3/30/2012
|
|
|
||
|
10-Q
|
|
001-35580
|
|
10.1
|
|
11/5/2014
|
|
|
Exhibit
Number
|
Description of Document
|
|
Incorporated by Reference
|
|
Filed
Herewith
|
||||||
Form
|
|
File No.
|
|
Exhibit
|
|
Filing Date
|
|
||||
|
10-Q
|
|
001-35580
|
|
10.1
|
|
8/8/2017
|
|
|
||
|
8-K
|
|
001-35580
|
|
10.1
|
|
2/27/2017
|
|
|
||
|
10-Q
|
|
001-35580
|
|
10.1
|
|
11/6/2017
|
|
|
||
|
10-Q
|
|
001-35580
|
|
10.4
|
|
8/8/2018
|
|
|
||
|
|
|
|
|
|
|
|
|
X
|
||
|
10-Q
|
|
001-35580
|
|
10.5
|
|
8/8/2018
|
|
|
||
|
S-1/A
|
|
333-184674
|
|
10.12
|
|
11/9/2012
|
|
|
||
|
8-K
|
|
001-35580
|
|
10.1
|
|
12/15/2014
|
|
|
||
|
10-Q
|
|
001-35580
|
|
10.1
|
|
5/8/2018
|
|
|
||
|
10-Q
|
|
001-35580
|
|
10.2
|
|
5/8/2018
|
|
|
||
|
10-Q
|
|
001-35580
|
|
10.3
|
|
5/8/2018
|
|
|
||
|
8-K
|
|
001-35580
|
|
99.1
|
|
11/13/2013
|
|
|
||
|
8-K
|
|
001-35580
|
|
99.1
|
|
5/30/2017
|
|
|
||
|
8-K
|
|
001-35580
|
|
99.2
|
|
11/13/2013
|
|
|
||
|
8-K
|
|
001-35580
|
|
99.2
|
|
5/30/2017
|
|
|
||
|
8-K
|
|
001-35580
|
|
99.3
|
|
11/13/2013
|
|
|
||
|
8-K
|
|
001-35580
|
|
99.1
|
|
6/22/2017
|
|
|
||
|
8-K
|
|
001-35580
|
|
99.4
|
|
11/13/2013
|
|
|
||
|
8-K
|
|
001-35580
|
|
99.2
|
|
6/22/2017
|
|
|
||
|
|
10-Q
|
|
001-35580
|
|
10.1
|
|
8/3/2016
|
|
|
|
|
|
|
|
|
|
|
|
|
X
|
Exhibit
Number
|
Description of Document
|
|
Incorporated by Reference
|
|
Filed
Herewith
|
||||||
Form
|
|
File No.
|
|
Exhibit
|
|
Filing Date
|
|
||||
|
|
|
|
|
|
|
|
|
X
|
||
|
|
|
|
|
|
|
|
|
X
|
||
|
|
|
|
|
|
|
|
|
X
|
||
|
|
|
|
|
|
|
|
|
X
|
||
|
|
|
|
|
|
|
|
|
X
|
||
|
|
|
|
|
|
|
|
|
X
|
||
101.INS**
|
XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document
|
|
|
|
|
|
|
|
|
|
X
|
101.SCH**
|
XBRL Taxonomy Extension Schema Document
|
|
|
|
|
|
|
|
|
|
X
|
101.CAL**
|
XBRL Taxonomy Extension Calculation Linkbase Document
|
|
|
|
|
|
|
|
|
|
X
|
101.DEF**
|
XBRL Taxonomy Extension Definition Linkbase Document
|
|
|
|
|
|
|
|
|
|
X
|
101.LAB**
|
XBRL Taxonomy Extension Label Linkbase Document
|
|
|
|
|
|
|
|
|
|
X
|
101.PRE**
|
XBRL Taxonomy Extension Presentation Linkbase Document
|
|
|
|
|
|
|
|
|
|
X
|
|
SERVICENOW, INC.
|
||
|
|
|
|
|
By:
|
|
/s/ John J. Donahoe
|
|
|
|
John J. Donahoe
President and Chief Executive Officer
|
Signature
|
|
Title
|
|
Date
|
|
|
|
|
|
/s/ John J. Donahoe
|
|
President, Chief Executive Officer and Director
(Principal Executive Officer)
|
|
February 27, 2019
|
John J. Donahoe
|
|
|
|
|
|
|
|
|
|
/s/ Michael P. Scarpelli
|
|
Chief Financial Officer
(Principal Financial Officer and Principal Accounting Officer)
|
|
February 27, 2019
|
Michael P. Scarpelli
|
|
|
|
|
|
|
|
|
|
/s/ Frederic B. Luddy
|
|
Chairman of the Board of Directors
|
|
February 27, 2019
|
Frederic B. Luddy
|
|
|
|
|
|
|
|
|
|
/s/ Susan L. Bostrom
|
|
Director
|
|
February 27, 2019
|
Susan L. Bostrom
|
|
|
|
|
|
|
|
|
|
/s/ Jonathan C. Chadwick
|
|
Director
|
|
February 27, 2019
|
Jonathan C. Chadwick
|
|
|
|
|
|
|
|
|
|
/s/ Paul E. Chamberlain
|
|
Director
|
|
February 27, 2019
|
Paul E. Chamberlain
|
|
|
|
|
|
|
|
|
|
/s/ Ronald E.F. Codd
|
|
Director
|
|
February 27, 2019
|
Ronald E. F. Codd
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
/s/ Jeffrey A. Miller
|
|
Director
|
|
February 27, 2019
|
Jeffrey A. Miller
|
|
|
|
|
|
|
|
|
|
/s/ Anita M. Sands
|
|
Director
|
|
February 27, 2019
|
Anita M. Sands
|
|
|
|
|
|
|
|
|
|
/s/ Dennis M. Woodside
|
|
Director
|
|
February 27, 2019
|
Dennis M. Woodside
|
|
|
|
|
SERVICENOW, INC. (the “Company”)
|
Enrollment/Change Form
|
2012 EMPLOYEE STOCK PURCHASE PLAN (“ESPP”)
(Capitalized terms not defined in this form shall have the meaning set forth in the ESPP.)
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SECTION 1:
ACTIONS
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CHECK DESIRED ACTION: AND COMPLETE SECTIONS:
Enroll in the ESPP 2 + 3 + 4 + 14
Change Contribution Percentage 2 + 4 + 14
Discontinue Contributions 2 + 5 + 14
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SECTION 2:
PERSONAL DATA
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Name:
Home Address:
Social Security / Identification No.:
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Department:
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SECTION 3:
ENROLL
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I hereby elect to participate in the ESPP, effective at the beginning of the next Offering Period. I elect to purchase shares of the Common Stock of the Company subject to the terms and conditions of the ESPP and this Enrollment/Change Form, including any applicable country-specific provisions in the Appendix attached hereto (together, the “Enrollment/Change Form”). I understand that shares of Common Stock purchased on my behalf will be issued in street name and deposited directly into my brokerage account with Fidelity Brokerage Services LLC or its affiliates. I hereby agree to take all steps, and sign all forms, required to establish an account with Fidelity Brokerage Services LLC or its affiliates for this purpose.
My participation will continue as long as I remain eligible, unless I withdraw from the ESPP by filing a new Enrollment/Change Form with the Company. If I transfer from the Company to a Participating Corporation or visa-versa or between Participating Corporations, my contributions as of the date of transfer will be used to purchase shares on the next Purchase Date unless I choose to have such funds refunded to me. I understand that I cannot resume participation following my transfer until the start of the next Offering Period and must timely file a new enrollment form to do so. I understand that if I am a U.S. taxpayer, I must notify the Company of any disposition of shares of Common Stock purchased under the ESPP.
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SECTION 4:
ELECT CONTRIBUTION PERCENTAGE
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I hereby authorize the Company to withhold from each of my paychecks such amount as is necessary to equal at the end of the applicable Offering Period __% of my Compensation (as defined in the ESPP) paid during such Offering Period as long as I continue to participate in the ESPP. That amount will be applied to the purchase of shares of the Company’s Common Stock pursuant to the ESPP. If I am paid in a currency other than U.S. dollars, my contributions will be converted into U.S. dollars prior to the purchase of the Common Stock. The percentage must be a whole number (from 1%, up to a maximum of 15%).
Please -increase -decrease my contribution percentage.
Note: You may change your contribution percentage only once within a Purchase Period to be effective during such Purchase Period and such change can only be to decrease your contribution percentage. An increase in your contribution percentage can only take effect with the next Offering Period. Each change will become effective as soon as reasonably practicable after the form is received by the Company.
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SECTION 5:
DISCONTINUE CONTRIBUTIONS
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I hereby elect to stop my contributions under the ESPP, effective as soon as reasonably practicable after this form is received by the Company. Please -refund all contributions to me in cash, without interest OR - use my contributions to purchase shares on the next Purchase Date. I understand that I cannot resume participation until the start of the next Offering Period and must timely file a new enrollment form to do so.
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SECTION 6:
RESPONSIBILITY FOR TAXES
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I acknowledge that, regardless of any action the Company or, if different, my employer (the “Employer”) takes with respect to any or all income tax, social insurance, payroll tax, fringe benefit, payment on account or other tax-related items related to my participation in the ESPP and legally applicable to me or deemed by the Company or the Employer to be an appropriate charge to me even if technically due by the Company or the Employer (“Tax-Related Items”), I hereby acknowledge and agree that the ultimate liability for all Tax-Related Items is, and remains, my responsibility and may exceed the amount actually withheld by the Company, the Employer and/or the trustee, if any. I further acknowledge and agree that the Company and/or the Employer (a) make no representations or undertakings regarding the treatment of any Tax-Related Items in connection with any aspect of my participation in the ESPP, including, but not limited to, the grant or exercise of the options, the subsequent sale of shares of Common Stock acquired under the ESPP and the receipt of any dividends; and (b) do not commit to and are under no obligation to structure the terms of the grant or any aspect of the options to reduce or eliminate my liability for Tax-Related Items or achieve any particular tax result. Further, if I have become subject to tax in more than one jurisdiction, I acknowledge that the Company, the Employer (or former employer, as applicable) and/or any trustee may be required to withhold or account for Tax-Related Items in more than one jurisdiction.
Prior to the relevant taxable or taxable withholding event, as applicable, I agree to pay or make adequate arrangements satisfactory to the Company and/or the Employer, as applicable, to satisfy all Tax-Related Items. In this regard, I authorize the Company and/or the Employer, or their respective agents, which are qualified to deduct tax at source, to withhold all applicable Tax-Related Items by one or a combination of the following: (i) withholding from my wages or other cash compensation paid to me by the Company and/or the Employer; (ii) withholding from the proceeds of the sale of shares of Common Stock purchased under the ESPP either through a voluntary sale or through a mandatory sale arranged by the Company (on my behalf pursuant to this authorization); (iii) withholding in shares of Common Stock to be issued upon purchase; and/or (iv) requiring that I pay the Tax-Related Items to the Company or my employer in the form of cash, check or wire transfer.
The Company may withhold or account for Tax-Related Items by considering applicable minimum statutory withholding amounts or other applicable withholding rates, including the maximum rate, in which case I may receive a refund of any over-withheld amount in cash and will have no entitlement to the equivalent in shares of Common Stock. If the obligation for Tax-Related Items is satisfied by withholding in shares of Common Stock, for tax purposes, I am deemed to have been issued the full number of shares of Common Stock subject to the options, notwithstanding that a number of the shares of Common Stock are held back solely for the purpose of paying the Tax-Related Items due as a result of any aspect of my participation in the ESPP
Finally, I shall pay to the Company or the Employer any amount of any Tax-Related Items that the Company or the Employer may be required to withhold or account for as a result of my participation in the ESPP or my purchase of shares of Common Stock that cannot be satisfied by the means previously described. The Company may refuse to allow me to purchase shares of Common Stock and/or refuse to deliver shares of Common Stock or proceeds of the sale of shares of Common Stock if I fail to comply with my obligations in connection with the payment of Tax-Related Items.
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SECTION 7:
NO ADVICE REGARDING GRANT
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The Company is not providing any tax, legal or financial advice, nor is the Company making any recommendations regarding my participation in the ESPP, or my acquisition or sale of the underlying shares of Common Stock. I am hereby advised to consult with my own personal tax, legal and financial advisors regarding my participation in the ESPP before taking any action related to the ESPP.
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SECTION 8:
ELECTRONIC DELIVERY AND ACCEPTANCE.
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The Company may, in its sole discretion, decide to deliver any documents related to current or future participation in the ESPP by electronic means. I hereby consent to receive such documents by electronic delivery and agree to participate in the ESPP through an on-line or electronic system established and maintained by the Company or a third party designated by the Company.
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SECTION 9:
SEVERABILITY
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The provisions of this Enrollment/Change Form are severable and if any one or more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions shall nevertheless be binding and enforceable.
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SECTION 10:
APPENDIX
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Notwithstanding any provisions in this Enrollment/Change Form, the right to participate in the ESPP shall be subject to any special terms and conditions set forth in any Appendix to this Enrollment/Change Form for my country. Moreover, if I relocate to another country, the special terms and conditions for such country will apply to me, to the extent the Company determines that the application of such terms and conditions is necessary or advisable for legal or administrative reasons. The Appendix constitutes part of this Enrollment/Change Form.
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SECTION 11:
IMPOSITION OF OTHER REQUIREMENTS
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The Company, at its option, may elect to terminate, suspend or modify the terms of the ESPP at any time, to the extent permitted by the ESPP. I agree to be bound by such termination, suspension or modification regardless of whether notice is given to me of such event, subject in any case to my right to timely withdraw from the ESPP in accordance with the ESPP withdrawal procedures then in effect. In addition, the Company reserves the right to impose other requirements on my participation in the ESPP, on any shares of Common Stock purchased under the ESPP, to the extent the Company determines it is necessary or advisable for legal or administrative reasons, and to require me to sign any additional agreements or undertakings that may be necessary to accomplish the foregoing.
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SECTION 12:
GOVERNING LAW
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The interpretation, performance and enforcement of this Enrollment/Change Form shall be governed by the laws of the State of Delaware without resort to that State’s conflict-of-laws rules. For purposes of litigating any dispute that arises directly or indirectly from the relationship of the parties evidenced by this grant or the Enrollment/Change Form, the parties hereby submit to and consent to the exclusive jurisdiction of the State of California and agree that such litigation shall be conducted only in the courts of San Jose, California, or the federal courts for the United States for the Northern District of California, and no other courts, where this grant is made and/or to be performed.
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SECTION 13:
WAIVER
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I acknowledge that a waiver by the Company of breach of any provision of this Enrollment/Change Form shall not operate or be construed as a waiver of any other provision of this Enrollment/Change Form or of any subsequent breach by me or any other Participant.
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SECTION 14:
ACKNOWLEDGMENT AND SIGNATURE
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I acknowledge that I have received a copy of the ESPP and of the Prospectus (which summarizes the major features of the ESPP). I have read the Prospectus and my signature below (or my acceptance of this Enrollment/Change Form on the Fidelity Brokerage Services LLC enrollment page) indicates that I hereby agree to be bound by the terms of the ESPP and this Enrollment/Change Form.
Signature: Date:
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1.
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Nature of Grant. By enrolling and participating in the ESPP, I acknowledge, understand and agree that:
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a.
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the ESPP is established voluntarily by the Company and it is discretionary in nature;
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b.
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the grant of the option is voluntary and does not create any contractual or other right to receive future options to purchase shares of Common Stock, or benefits in lieu of options, even if options have been granted in the past;
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c.
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all decisions with respect to future options or other grants, if any, will be at the sole discretion of the Company;
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d.
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the grant of the option and my participation in the ESPP shall not create a right to employment or be interpreted as forming or amending an employment or service contract with the Company, the Employer or any Subsidiary and shall not interfere with the ability of the Company, the Employer or any Subsidiary to terminate my employment relationship (if any);
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e.
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I am voluntarily participating in the ESPP;
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f.
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the ESPP and the shares of Common Stock purchased under the ESPP and the income and value of same, are extraordinary items that do not constitute compensation of any kind for services of any kind rendered to the Company or Employer, and which is outside the scope of my employment or service contract, if any;
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g.
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the ESPP and the shares of Common Stock subject to the ESPP and the income and value of same are not intended to replace any pension rights or compensation;
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h.
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the ESPP and the shares of Common Stock subject to the ESPP and the income and value of same, are not part of normal or expected compensation for purposes of calculating any severance, resignation, termination, redundancy, dismissal, end-of-service payments, bonuses, long-service awards, pension or retirement or welfare benefits or similar payments;
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i.
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the future value of the underlying shares of Common Stock is unknown, indeterminable and cannot be predicted with certainty;
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j.
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the value of the shares of Common Stock purchased under the ESPP may increase or decrease in the future, even below the purchase price;
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k.
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in the event of termination of my employment (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where I am employed or the terms of my employment agreement, if any), except for certain leave of absences set forth in Section 12 of the ESPP, my right to participate in the ESPP will terminate effective as of the date I cease to actively provide services and will not be extended by any notice period (e.g., employment would not include any contractual notice or any period of “garden leave” or similar period mandated under employment laws in the jurisdiction where I am employed or the terms of my employment agreement, if any); the Committee shall have exclusive discretion to determine when I am no longer actively employed for purposes of my option;
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l.
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unless otherwise provided in the ESPP or by the Company in its discretion, the option to purchase shares of Common Stock and the benefits evidenced by this Enrollment/Change Form do not create any entitlement to have the ESPP or any such benefits granted thereunder, transferred to, or assumed by, another company nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction affecting the shares of the Company;
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m.
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unless otherwise agreed with the Company, the ESPP and any shares of Common Stock acquired thereunder, and the income and value of same, are not granted as consideration for, or in connection with, the service I may provide as a director of a Subsidiary;
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n.
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I acknowledge and agree that neither the Company, the Employer nor any Subsidiary, shall be liable for any foreign exchange rate fluctuation between my local currency and the U.S. dollar that may affect the value of the shares of Common Stock or any amounts due pursuant to the purchase of the shares or the subsequent sale of any shares of Common Stock purchased under the ESPP; and
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o.
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no claim or entitlement to compensation or damages shall arise when I withdraw from the ESPP due to my termination of employment (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where I am employed or the terms of my employment agreement, if any) and in consideration of the grant of the option and the issuance of shares of Common Stock under the ESPP, I agree not to institute any claim against the Company, its Subsidiaries or the Employer.
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2.
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Data Privacy Information and Consent. The Company is located at 2225 Lawson Lane, Santa Clara, California 95054 U.S.A. and grants options to employees of the Company and its Subsidiaries and affiliates, at its sole discretion. If I would like to participate in the ESPP, I should review the following information about the Company’s data processing practices and declare my consent.
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a.
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Data Collection and Usage. The Company collects, processes and uses personal data of employees, including name, home address, email address and telephone number, date of birth, social insurance, passport or other identification number, salary, citizenship, job title, any shares of Common Stock or directorships held in the Company, and details of all options canceled, vested, or outstanding in my favor, which the Company receives from me or the Employer. If the Company offers me an option under the ESPP, then the Company will collect my personal data for purposes of allocating shares of Common Stock and implementing, administering and managing the ESPP. The Company’s legal basis for the processing of my personal data will be my consent.
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b.
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Stock Plan Administration Service Providers. The Company transfers employee data to Fidelity Brokerage Services LLC or its affiliates (“Fidelity”) an independent service provider based in the United States which assists the Company with the implementation, administration and management of the ESPP. In the future, the Company may select a different service provider and share my data with another company that serves in a similar manner. The Company’s service provider will open an account for me to receive and trade shares of Common Stock. I will be asked to agree on separate terms and data processing practices with the service provider, which is a condition of my ability to participate in the ESPP.
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c.
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International Data Transfers. The Company and its service providers are based in the United States. If I am outside the United States, I should note that my country has enacted data privacy laws that are different from the United States. For example, the European Commission has issued a limited adequacy finding with respect to the United States that applies only to the extent companies register for the EU-U.S. Privacy Shield program, which is open to companies subject to Federal Trade Commission jurisdiction and which the Company does participate in with respect to employee data. The Company’s legal basis for the transfer of my personal data is my consent.
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d.
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Data Retention. The Company will use my personal data only as long as is necessary to implement, administer and manage my participation in the ESPP or as required to comply with legal or regulatory obligations, including under tax and security laws. When the Company no longer needs my personal data, the Company will remove it from it from its systems. The Company may keep data longer to satisfy legal or regulatory obligations, and the Company’s legal basis would be compliance with the relevant laws or regulations.
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e.
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Data Subject Rights. I have a number of rights under data privacy laws in my country. Depending on where I am based, my rights may include the right to (a) to request access or copies of personal data the Company’s processes, (b) rectification of incorrect data, (c) deletion of data, (d) restrictions on processing, (e) portability of data, (f) lodge complaints with competent authorities in my country, and/or (g) a list with the names and addresses of any potential recipients of my personal data. To receive clarification regarding my rights or to exercise my rights please contact Stock Plan Administration.
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3.
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Language. I acknowledge that I am proficient in the English language, or have consulted with an advisor who is sufficiently proficient in English, so as to allow me to understand the terms and conditions of this Enrollment/Change Form. If I have received this Enrollment/Change Form or any other document related to the ESPP translated into a language other than English and if the meaning of the translated version is different than the English version, the English version will control.
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4.
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Insider Trading Restrictions / Market Abuse Laws. I acknowledge I may be subject to insider trading restrictions and/or market abuse laws based on the exchange on which the shares of Common Stock are listed and in applicable jurisdictions, including my country and the designated broker’s country, which may affect my ability to accept, acquire, sell or otherwise dispose of the shares of Common Stock, rights to the shares of Common Stock (i.e., options) or rights linked to the value of the shares of Common Stock under the ESPP during such times as I am considered to have “inside information” regarding the Company (as defined by the laws in the applicable jurisdictions). Local insider trading laws and regulations may prohibit the cancellation or amendment of orders I placed before I possessed inside information. Furthermore, I could be prohibited from (i) disclosing the inside information to any third party, which may include fellow employees and (ii) “tipping” third parties or causing them otherwise to buy or sell securities. Any restrictions under these laws or regulations are separate from and in addition to any restrictions that may be imposed under any applicable Company insider trading policy. I acknowledge that it is my responsibility to comply with any applicable restrictions and I am encouraged to speak to my personal legal advisor for further details regarding any applicable insider-trading and/or market-abuse laws in my country.
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5.
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Foreign Asset/Account Reporting. I acknowledge that depending on my country of residence, I may be subject to certain foreign asset and/or account reporting requirements which may affect my ability to acquire or hold shares of Common Stock under the ESPP in a brokerage or bank account outside of my country of residence. Further, I may be required to report such amounts, assets or transactions to the tax or other authorities in my country. I also may be required to repatriate sale proceeds or other funds received as a result of my participation in the ESPP to my country through a designated bank or broker and/or within a certain time after receipt. In addition, I may be subject to tax payment and/or reporting obligations in connection with any income realized under the ESPP and/or from the sale of shares of Common Stock. I acknowledge I am responsible for ensuring compliance with such regulations and should speak with a personal legal and tax advisors, as applicable, regarding this matter.
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Note:
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You may change your contribution percentage only once within a Purchase Period to be effective during such Purchase Period and such change can only be to decrease your contribution percentage. An increase in your contribution percentage can only take effect with the next Offering Period. Each change will become effective as soon as reasonably practicable after the form is received by the Company.
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2.
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Terms or conditions for grant of a right to future purchase of stock
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3.
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Purchase Date
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4.
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Purchase Price
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5.
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Your rights upon termination of employment
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6.
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Financial aspects of participating in the ESPP
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2.
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Kriterier og betingelser for tildeling af retten til senere at købe aktier
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3.
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Købsdato
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4.
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Købskurs
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5.
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Din retsstilling i forbindelse med fratræden
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6.
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Økonomiske aspekter ved at deltage i ESPP-planen
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A.
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The individual who has obtained authorised access to this Election (the “Employee”), who is employed by one of the employing companies listed in the attached schedule (the “Employer”) and who is eligible to participate in the Employee Stock Purchase Plan pursuant to the 2012 Employee Stock Purchase Plan (the “ESPP”), and
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B.
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ServiceNow, Inc., 2225 Lawson Lane, Santa Clara, CA 95054, U.S.A. (the “Company”), which may grant options under the ESPP and is entering into this Election on behalf of the Employer.
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1.1
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This Election relates to the options granted to the Employee under the ESPP on or after June 19, 2012, up to the termination date of the ESPP.
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1.2
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In this Election the following words and phrases have the following meanings:
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(a)
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“Chargeable Event” means, in relation to the ESPP:
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(i)
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the acquisition of securities pursuant to the options (within section 477(3)(a) of ITEPA);
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(ii)
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the assignment (if applicable) or release of the options in return for consideration (within section 477(3)(b) of ITEPA);
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(iii)
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the receipt of a benefit in connection with the options, other than a benefit within (i) or (ii) above (within section 477(3)(c) of ITEPA);
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(iv)
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post-acquisition charges relating to the shares acquired pursuant to the ESPP (within section 427 of ITEPA); and/or
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(v)
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post-acquisition charges relating to the shares acquired pursuant to the ESPP (within section 439 of ITEPA).
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1.3
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This Election relates to the employer’s secondary Class 1 National Insurance Contributions (the “Employer’s Liability”) which may arise on the occurrence of a Chargeable Event in respect of the ESPP pursuant to section 4(4)(a) and/or paragraph 3B(1A) of Schedule 1 of the SSCBA.
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1.4
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This Election does not apply in relation to any liability, or any part of any liability, arising as a result of regulations being given retrospective effect by virtue of section 4B(2) of either the SSCBA, or the Social Security Contributions and Benefits (Northern Ireland) Act 1992.
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1.5
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This Election does not apply to the extent that it relates to relevant employment income which is employment income of the earner by virtue of Chapter 3A of Part VII of ITEPA (employment income: securities with artificially depressed market value).
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3.1
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The Employee hereby authorises the Company and/or the Employer to collect the Employer’s Liability from the Employee at any time after the Chargeable Event:
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(i)
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by deduction from salary or any other payment payable to the Employee at any time on or after the date of the Chargeable Event; and/or
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(ii)
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directly from the Employee by payment in cash or cleared funds; and/or
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(iii)
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by arranging, on behalf of the Employee, for the sale of some of the securities which the Employee is entitled to receive pursuant to the options, the proceeds of which must be delivered to the Employer in sufficient time for payment to be made to HMRC by the due date; and/or
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(iv)
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where the proceeds of the gain are to be made through a third party, the Employee will authorize that party to withhold an amount from the payment or to sell some of the securities which the Employee is entitled to receive pursuant to the options, such amount to be paid in sufficient time to enable the Company to make payment to HMRC by the due date; and/or
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(v)
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through any other method as set forth in the applicable Enrollment/Change Form entered into between the Employee and the Company.
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3.2
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The Company hereby reserves for itself and the Employer the right to withhold the transfer of any securities to the Employee in respect of the ESPP until full payment of the Employer’s Liability is received.
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3.3
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The Company agrees to remit the Employer’s Liability to HM Revenue & Customs on behalf of the Employee within 14 days after the end of the UK tax month during which the Chargeable Event occurs (or within 17 days if payments are made electronically).
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4.1
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The Employee and the Company agree to be bound by the terms of this Election regardless of whether the Employee is transferred abroad or is not employed by the Employer on the date on which the Employer’s Liability becomes due.
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4.2
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This Election will continue in effect until the earliest of the following:
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(i)
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the Employee and the Company agree in writing that it should cease to have effect;
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(ii)
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on the date the Company serves written notice on the Employee terminating its effect;
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(iii)
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on the date HMRC withdraws approval of this Election; or
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(iv)
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after due payment of the Employer’s Liability in respect of the ESPP to which this Election relates or could relate, such that the Election ceases to have effect in accordance with its terms.
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Registered Office:
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Standard House, Weyside Park, Catteshall Lane, Godalming,
Surrey, Gu7 1XE
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Company Registration Number:
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6299383
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Corporation Tax District:
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201 South London
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Corporation Tax Reference:
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6359720602
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PAYE Reference:
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581/LA08194
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1.
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Position. Effective on your Start Date (as defined below), you will serve as the Company’s General Counsel reporting to the Company’s Chief Executive Officer (the “CEO”). You will have all of the duties, responsibilities and authority commensurate with the position. Your employment with the Company will commence as soon as practicable on a date to be determined by you and the CEO, which shall be no later than November 26, 2018 (such start date, your “Start Date”). Your office will be at the Company’s headquarters, currently located in Santa Clara, CA. You will be expected to devote your full working time and attention to the business of the Company.
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2.
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Term. Subject to the terms of this Agreement, this Agreement will remain in effect for a period commencing on the Start Date and continuing until termination of your employment as set forth herein (the “Employment Term”).
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3.
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Cash Compensation.
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a.
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Base Salary. Your initial annual base salary (the “Base Salary”) will be four hundred thousand Dollars ($400,000.00), less required deductions and withholdings, payable in accordance with the Company’s normal payroll practices. Thereafter, your annual base salary will be determined by the Leadership Development and Compensation Committee of the Company’s Board of Directors (the “Compensation Committee”). Your Base Salary will be pro-rated for any partial years of employment during your Employment Term.
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b.
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Target Bonus. During the Employment Term, you will be eligible to participate in our executive corporate bonus program. Your initial annual bonus target will be seventy-five percent (75%) of your Base Salary which equals three hundred thousand Dollars ($300,000.00) for the applicable fiscal year (your “Target Bonus”). Whether you receive the Target Bonus, and the amount of actual bonus amount awarded (your “Actual Bonus”) will be determined by the Compensation Committee in its sole discretion based in all cases upon the achievement of both Company and individual performance objectives as established by the Compensation Committee. To earn any Actual Bonus, you must be employed by the Company on the last day of the period to which such bonus relates and at the time bonuses are paid, except as otherwise provided herein. Your bonus participation will be subject to all the terms, conditions and restrictions of the applicable Company bonus plan, as amended from time to time. Your Actual Bonus for fiscal year 2018 will be pro-rated based upon the number of days you are employed within each quarter during fiscal year 2018. The Actual Bonus shall be subject to required deductions and withholdings.
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4.
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Relocation. The Company will provide you with a relocation package that is commensurate with your position as a member of the Company’s senior executive team. The Company’s head of Global Mobility will reach out to you separately to address the details and terms of your relocation package.
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5.
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Benefits, Vacation & Expenses.
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a.
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You will be entitled to participate in all employee retirement, welfare, insurance, benefit and vacation programs of the Company as are in effect from time to time and in which other senior executives of the Company are eligible to participate, on the same terms as such other senior executives, pursuant to the governing plan documents.
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b.
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The Company will, in accordance with applicable Company policies and guidelines, reimburse you for all reasonable and necessary expenses incurred by you in connection with your performance of services on behalf of the Company.
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6.
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Equity Awards. Subject to this Section 6 and subject to the approval of the Company’s Board of Directors (the “Board”) or the Compensation Committee, we will recommend that you be granted equity awards on the first regularly scheduled new hire grant date following your Start Date (the “Grant Date”) as follows:
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a.
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New-Hire RSU. The Company will grant you a restricted stock unit award to acquire such number of shares of the Company’s common stock equal to two million five hundred thousand Dollars ($2,500,000.00) divided by the average daily closing price of the Company’s common stock on the New York Stock Exchange for the twenty (20) trading days ending on the third trading day immediately prior to the Grant Date, rounded up to the nearest whole share (the “New- Hire RSU”) under the Company’s 2012 Equity Incentive Plan (the “Equity Plan”). The New-Hire RSU will vest as follows: 25% of the shares subject to the New-Hire RSU shall vest and settle on February 7, 2020, and the remaining shares will vest and settle in equal quarterly installments thereafter over the next twelve (12) quarters; provided that, subject to Section 8 below, vesting will be contingent on your continued employment with the Company on the applicable time-based vesting dates, and will be subject to the terms and conditions of the Equity Plan and the Company’s standard form of restricted stock unit award agreement as approved by the Compensation Committee for use under the Equity Plan (the “Standard RSU Agreement”), and this Agreement.
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b.
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Sign-On RSU. The Company will grant you a restricted stock unit award to acquire such number of shares of the the Company’s common stock equal to one million Dollars ($1,000,000.00) divided by the average daily closing price of the Company’s common stock on the New York Stock Exchange for the twenty (20) trading days ending on the third trading day immediately prior to the Grant Date, rounded up to the nearest whole share (the “Sign-On RSU”) under the Equity Plan. The Sign-On RSU will vest as follows: one sixth (1/6) of the shares subject to the Sign-On RSU shall vest and settle on May 7, 2019, and the remaining shares will vest and settle in equal quarterly installments thereafter over the next five (5) quarters; provided that, subject to Section 8 below, vesting will be contingent on your continued employment with the Company on the applicable time-based vesting dates, and will be subject to the terms and conditions of the Equity Plan, the Standard RSU Agreement and this Agreement.
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c.
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Future Equity. You may be eligible for future equity grants as determined by and pursuant to the terms established by the Compensation Committee.
|
7.
|
Definitions. As used in this Agreement, the following terms have the following meanings.
|
a.
|
Cause. For purposes of this Agreement, “Cause” for the Company to terminate your employment hereunder shall mean the occurrence of any of the following events, as determined by the Company in its sole and absolute discretion:
|
i.
|
your conviction of, or plea of nolo contendere to, any felony or any crime involving fraud, dishonesty or moral turpitude;
|
ii.
|
your commission of or participation in a fraud or act of dishonesty against the Company that results in (or would reasonably be expected to result in) material harm to the business of the Company;
|
iii.
|
your intentional, material violation of any contract or agreement between you and the Company or any statutory duty you owe to the Company or the improper disclosure of confidential information (as defined in the Company’s standard confidentiality agreement);
|
iv.
|
your conduct that constitutes gross insubordination, incompetence or habitual neglect of duties and that results in (or would reasonably be expected to result in) material harm to the business of the Company;
|
v.
|
your material failure to perform the duties of your position as General Counsel;
|
vi.
|
your material failure to follow the Company’s material policies; or
|
vii.
|
your failure to cooperate with the Company in any investigation or formal proceeding;
|
b.
|
Change in Control. For purposes of this Agreement, “Change in Control” means the occurrence, in a single transaction or in a series of related transactions, of any one or more of the following events (excluding in any case transactions in which the Company or its successors issues securities to investors primarily for capital raising purposes):
|
i.
|
the acquisition by a third party of securities of the Company representing fifty percent (50%) or more of the combined voting power of the Company’s then outstanding securities other than by virtue of a merger, consolidation or similar transaction;
|
ii.
|
a merger, consolidation or similar transaction following which the stockholders of the Company immediately prior thereto do not own at least fifty percent (50%) of the combined outstanding voting power of the surviving entity (or that entity’s parent) in such merger, consolidation or similar transaction;
|
iii.
|
the dissolution or liquidation of the Company; or
|
iv.
|
the sale, lease, exclusive license or other disposition of all or substantially all of the assets of the Company.
|
c.
|
COBRA. For purposes of this Agreement, “COBRA” means the Consolidated Omnibus Budget Reconciliation Act of 1985, as amended.
|
d.
|
Code. For purposes of this Agreement, “Code” means the Internal Revenue Code of 1986, as amended.
|
e.
|
Disability. For purposes of this Agreement, “Disability” shall have that meaning set forth in Section 22(e)(3) of the Code.
|
f.
|
Good Reason. For purposes of this Agreement, “Good Reason” for you to terminate your employment hereunder shall mean the occurrence of any of the following events without your consent:
|
i.
|
any material diminution in your authority, duties or responsibilities as in effect immediately prior to such reduction or a material diminution in the authority, duties or responsibilities of the person or persons to whom you are required to report;
|
ii.
|
a material reduction by the Company in your annual Base Salary or Target Bonus, as initially set forth herein or as increased thereafter; provided, however, that Good Reason shall not be deemed to have occurred in the event of a reduction in your annual Base Salary or Target Bonus that is pursuant to a salary or bonus reduction program affecting substantially all of the employees of the Company or substantially all similarly situated executive employees and that does not adversely affect you to a greater extent than other similarly situated employees;
|
iii.
|
a relocation of your business office to a location that would increase your one-way commute distance by more than thirty-five (35) miles from the current location at which you performed your duties immediately prior to the relocation, except for required travel by you on the Company’s business to an extent substantially consistent with your business travel obligations prior to the relocation; or
|
iv.
|
failure of a successor entity to assume this Agreement;
|
8.
|
Effect of Termination of Employment.
|
a.
|
Termination by the Company for Cause, Death or Disability or Resignation without Good Reason. In the event your employment is terminated by the Company for Cause, your employment terminates due to your death or Disability (which termination may be implemented by written notice by the Company if you have a Disability), or you resign your employment other than for Good Reason, you will be paid only: (i) any earned but unpaid Base Salary; (ii) except in the case of termination for Cause or resignation without Good Reason, the amount of any Actual Bonus earned and payable from a prior bonus period which remains unpaid by the Company as of the date of the termination of employment determined in good faith in accordance with customary practice, to be paid at the same time as bonuses are paid for that period to other eligible executives; (iii) other unpaid and then-vested amounts, including any amount payable to you under the specific terms of any agreements, plans or awards, including insurance and health and benefit plans in which you participate, unless otherwise specifically provided in this Agreement; and (iv) reimbursement for all reasonable and necessary expenses incurred by you in connection with your performance of services on behalf of the Company in accordance with applicable Company policies and guidelines, in each case as of the effective date of such termination of employment (the “Accrued Compensation”).
|
b.
|
Termination without Cause or Resignation for Good Reason, Absent a Change in Control. During the time period from the Start Date through the third (3rd) anniversary of the Start Date, if the Company terminates your employment without Cause or you resign your employment for Good Reason, in either case not in connection with a Change in Control (which is dealt with in Section 8(c) below), provided that (except with respect to the Accrued Compensation) you deliver to the Company a signed general release of claims in favor of the Company on the Company’s standard form of release (the “Release”) and satisfy all conditions to make the Release effective within sixty (60) days following your termination of employment, then, you shall be entitled to:
|
i.
|
the Accrued Compensation; and
|
ii.
|
a lump sum payment equal to six (6) months of your then-current Base Salary, less required deductions and withholdings;
|
iii.
|
a lump sum payment equal to fifty percent (50%) of your Actual Bonus for the then-current fiscal year based on: (x) actual achievement of Company performance objectives and (y) deemed 100% achievement of personal performance objectives, if any, less any quarterly payment previously paid, if any, subject to required deductions and withholdings and paid when annual bonuses are otherwise paid to active employees, but no later than March 15 of the year following the year in which the termination of employment occurs; and
|
iv.
|
a payment of the COBRA premiums (or reimbursement to you of such premiums) for continued health coverage for you and your dependents for a period of six (6) months.
|
c.
|
Termination without Cause or Resignation for Good Reason, in Connection with a Change in Control. During the time period from the Start Date through the third (3rd) anniversary of the Start Date, in the event a Change in Control occurs and if the Company terminates your employment without Cause or if you resign your employment for Good Reason, in either case within the period beginning three (3) months before, and ending twelve (12) months following, such Change in Control; and provided that (except with respect to the Accrued Compensation) you deliver to the Company the signed Release and satisfy all conditions to make the Release effective within sixty (60) days following your termination of employment, then, (in lieu of any benefits pursuant to Section 8(b)), you shall be entitled to:
|
i.
|
the Accrued Compensation;
|
ii.
|
a lump sum payment equal to six (6) months of your then-current Base Salary, less required deductions and withholdings;
|
iii.
|
a lump sum payment equal to fifty percent (50%) of your Target Bonus for the then-current fiscal year less any quarterly payment previously paid, if any, subject to required deductions and withholdings;
|
iv.
|
a payment of the COBRA premiums (or reimbursement to you of such premiums) for continued health coverage for you and your dependents for a period of six (6) months; and
|
v.
|
immediate acceleration of one hundred percent (100%) of the number of then-unvested shares subject to equity grants, unless otherwise provided (and to the extent specified) by the terms of such grants.
|
d.
|
Miscellaneous. For the avoidance of doubt, the benefits payable pursuant to Sections 8(b) through (c) are mutually exclusive and not cumulative. All lump sum payments provided in this Section 8 shall be made no later than the 60th day following your termination of employment (unless explicitly provided otherwise above). In addition, Sections 8(b) and 8(c) and the benefits conferred therein shall expire and terminate on the third (3rd) anniversary of the Start Date. Notwithstanding anything to the contrary in this Agreement, (i) any reference herein to a termination of your employment is intended to constitute a “separation from service” within the meaning of Section 409A of the Code, and Section 1.409A-1(h) of the regulations promulgated thereunder, and shall be so construed, and (ii) no payment will be made or become due to you during any period that you continue in a role with the Company that does not constitute a separation from service, and will be paid once you experience a “separation from service” from the Company within the meaning of Section 409A of the Code. In addition, notwithstanding anything to the contrary in this Agreement, upon a termination of your employment, you agree to resign prior to the time you deliver the Release from all positions you may hold with the Company and any of its subsidiaries or affiliated entities at such time, and no payment will be made or become due to you until you resign from all such positions, unless requested otherwise by the Board.
|
9.
|
Parachute Payments. In the event that the severance and other benefits provided for in this Agreement or otherwise payable to you (i) constitute “parachute payments” within the meaning of Section 280G of the Code and (ii) but for this Section, would be subject to the excise tax imposed by Section 4999 of the Code, then, at your discretion, your severance and other benefits under this Agreement shall be payable either (i) in full, or (ii) as to such lesser amount which would result in no portion of such severance and other benefits being subject to the excise tax under Section 4999 of the Code, whichever of the foregoing amounts, taking into account the applicable federal, state and local income taxes and the excise tax imposed by Section 4999, results in the receipt by you on an after-tax basis, of the greatest amount of severance benefits under this Agreement, notwithstanding that all or some portion of such severance benefits may be taxable under Section 4999 of the Code. Any reduction shall be made in the following manner: first a pro-rata reduction of (i) cash payments subject to Section 409A of the Code as deferred compensation and (ii) cash payments not subject to Section 409A of the Code, and second a pro rata cancellation of (i) equity-based compensation subject to Section 409A of the Code as deferred compensation and (ii) equity-based compensation not subject to Section 409A of the Code, with equity all being reduced in reverse order of vesting and equity not subject to treatment under Treasury regulation 1.280G- Q & A 24(c) being reduced before equity that is so subject. Unless the Company and you otherwise agree in writing, any determination required under this Section shall be made in writing by the Company’s independent public accountants (the “Accountants”), whose determination shall be conclusive and binding upon you and the Company for all purposes. For purposes of making the calculations required by this Section, the Accountants may make reasonable assumptions and approximations concerning applicable taxes and may rely on reasonable, good faith interpretations concerning the application of Sections 280G and 4999 of the Code. The Company and you shall furnish to the Accountants such information and documents as the Accountants may reasonably request in order to make a determination under this Section. The Accountants shall deliver to the Company and you sufficient documentation for you to rely on it for purpose of filing your tax returns. The Company shall bear all costs the Accountants may reasonably incur in connection with any calculations contemplated by this Section.
|
10.
|
Section 409A. To the extent (i) any payments to which you become entitled under this Agreement, or any agreement or plan referenced herein, in connection with your termination of employment with the Company constitute deferred compensation subject to Section 409A of the Code and (ii) you are deemed at the time of such termination of employment to be a “specified” employee under Section 409A of the Code, then such payment or payments shall not be made or commence until the earlier of (i) the expiration of the six (6)-month period measured from the date of your “separation from service” (as such term is at the time defined in regulations under Section 409A of the Code) with the Company; or (ii) the date of your death following such separation from service; provided, however, that such deferral shall only be effected to the extent required to avoid adverse tax treatment to you, including (without limitation) the additional twenty percent (20%) tax for which you would otherwise be liable under Section 409A(a)(1)(B) of the Code in the absence of such deferral. Upon the expiration of the applicable deferral period, any payments which would have otherwise been made during that period (whether in a single sum or in installments) in the absence of this paragraph shall be paid to you or your beneficiary in one lump sum (without interest).
|
11.
|
At Will Employment. Employment with the Company is for no specific period of time. Your employment with the Company will be “at will,” meaning that either you or the Company may terminate your employment at any time, with or without cause, and with or without advance notice. Any contrary representations that may have been made to you are superseded by this Agreement. This is the full and complete agreement between you and the Company on this term. Although your compensation and benefits, as well as the Company’s personnel policies and procedures, may change from time to time, the “at will” nature of your employment may only be changed in an express written agreement signed by you and a duly authorized officer of the Company (other than you).
|
12.
|
Confidential Information and Other Company Policies. You will be bound by and comply fully with the Company’s standard confidentiality agreement (a form of which was been provided to you), insider trading policy, code of conduct, and any other policies and programs adopted by the Company regulating the behavior of its employees, as such policies and programs may be amended from time to time to the extent the same are not inconsistent with this Agreement, unless you consent to the same at the time of such amendment.
|
13.
|
Company Records and Confidential Information.
|
a.
|
Records. All records, files, documents and the like, or abstracts, summaries or copies thereof, relating to the business of the Company or the business of any subsidiary or affiliated companies, which the Company or you prepare or use or come into contact with, will remain the sole property of the Company or the affiliated or subsidiary company, as the case may be, and will be promptly returned upon termination of employment.
|
b.
|
Confidentiality. You acknowledge that you have acquired and will acquire knowledge regarding confidential, proprietary and/or trade secret information in the course of performing your responsibilities for the Company, and you further acknowledge that such knowledge and information is the sole and exclusive property of the Company. You recognize that disclosure of such knowledge and information, or use of such knowledge and information, to or by a competitor could cause serious and irreparable harm to the Company.
|
14.
|
Indemnification. You and the Company will enter into the form of indemnification agreement provided to other similarly situated officers of the Company.
|
15.
|
Arbitration. You and the Company agree to submit to mandatory binding arbitration, in Santa Clara County, California, before a single neutral arbitrator, any and all claims arising out of or related to this Agreement and your employment with the Company and the termination thereof, except that each party may, at its or his option, seek injunctive relief in court prior to such arbitration proceeding pursuant to applicable law. YOU AND THE COMPANY HEREBY WAIVE ANY RIGHTS TO TRIAL BY JURY IN REGARD TO SUCH CLAIMS. This agreement to arbitrate does not restrict your right to file administrative claims you may bring before any government agency where, as a matter of law, the parties may not restrict your ability to file such claims (including, but not limited to, the National Labor Relations Board, the Equal Employment Opportunity Commission and the Department of Labor). However, you and the Company agree that, to the fullest extent permitted by law, arbitration shall be the exclusive remedy for the subject matter of such administrative claims. The arbitration shall be conducted through the American Arbitration Association (the “AAA”). The arbitrator shall issue a written decision that contains the essential findings and conclusions on which the decision is based. The arbitration will be conducted in accordance with the AAA employment arbitration rules then in effect. The AAA rules may be found and reviewed at http://www.adr.org. If you are unable to access these rules, please let me know and I will provide you with a hardcopy. The parties acknowledge that they are hereby waiving any rights to trial by jury in any action, proceeding or counterclaim brought by either of the parties against the other in connection with any matter whatsoever arising out of or in any way connected with this Agreement.
|
16.
|
Compensation Recoupment. All amounts payable to you hereunder shall be subject to recoupment pursuant to the Company’s current compensation recoupment policy, and any additional compensation recoupment policy or amendments to the current policy adopted by the Board from time to time hereafter, as allowed by applicable law.
|
17.
|
Miscellaneous.
|
a.
|
Employment Eligibility Verification. For purposes of federal immigration law, you will be required to provide to the Company documentary evidence of your identity and eligibility for employment in the United States. Such documentation must be provided to us within three (3) business days of your Start Date, or our employment relationship with you may be terminated.
|
b.
|
Background Check. This offer is contingent upon successful completion of a criminal background check and a standard pre-employment drug test. The Company reserves the right to withdraw its job offer based on information discovered during the pre-employment screening process. Until you have been informed in writing by the Company that such checks have been completed and the results satisfactory, you should defer reliance on this offer.
|
c.
|
At-Will Employment, Confidential Information and invention Assignment Agreement and Arbitration Agreement. This offer is also contingent on you signing the Company’s At-Will Employment, Confidential Information and Invention Assignment Agreement and Arbitration Agreement.
|
d.
|
Absence of Conflicts; Competition with Prior Employer. You represent that your performance of your duties under this Agreement will not breach any other agreement as to which you are a party. You agree that you have disclosed to the Company all of your existing employment and/or business relationships, including, but not limited to, any consulting or advising relationships, outside directorships, investments in privately held companies, and any other relationships that may create a conflict of interest. You are not to bring with you to the Company, or use or disclose to any person associated with the Company, any confidential or proprietary information belonging to any former employer or other person or entity with respect to which you owe an obligation of confidentiality under any agreement or otherwise. The Company does not need and will not use such information and we will assist you in any way possible to preserve and protect the confidentiality of proprietary information belonging to third parties. Also, we expect you to abide by any obligations to refrain from soliciting any person employed by or otherwise associated with any former employer and suggest that you refrain from having any contact with such persons until such time as any non-solicitation obligation expires.
|
e.
|
Successors. This Agreement is binding on and may be enforced by the Company and its successors and permitted assigns and is binding on and may be enforced by you and your heirs and legal representatives. Any successor to the Company or substantially all of its business (whether by purchase, merger, consolidation or otherwise) will in advance assume in writing and be bound by all of the Company’s obligations under this Agreement and shall be the only permitted assignee.
|
f.
|
Notices. Notices under this Agreement must be in writing and will be deemed to have been given when personally delivered or two days after mailed by U.S. registered or certified mail, return receipt requested and postage prepaid. Mailed notices to you will be addressed to you at the home address which you have most recently communicated to the Company in writing. Notices to the Company will be addressed to the CEO at the Company’s corporate headquarters.
|
g.
|
Waiver. No provision of this Agreement will be modified or waived except in writing signed by you and an officer of the Company duly authorized by its Board. No waiver by either party of any breach of this Agreement by the other party will be considered a waiver of any other breach of this Agreement.
|
h.
|
Severability. In the event that any provision hereof becomes or is declared by a court of competent jurisdiction to be illegal, unenforceable or void, this Agreement shall continue in full force and effect without said provision.
|
i.
|
Withholding. All sums payable to you hereunder shall be reduced by all federal, state, local and other withholding and similar taxes and payments required by applicable law.
|
j.
|
Entire Agreement. This Agreement represents the entire agreement between the parties concerning the subject matter herein and supersedes all prior agreements and understandings between you and the Company, including, without limitation, the Prior Offer Letter. It may be amended, or any of its provisions waived, only by a written document executed by both parties in the case of an amendment, or by the party against whom the waiver is asserted.
|
k.
|
Governing Law. This Agreement will be governed by the laws of the State of California without reference to conflict of laws provisions.
|
l.
|
Survival. The provisions of this Agreement shall survive the termination of your employment for any reason to the extent necessary to enable the parties to enforce their respective rights under this Agreement.
|
Name of Subsidiary
|
|
Jurisdiction of Incorporation or Organization
|
|
|
|
ServiceNow Australia Pty Ltd
|
|
Australia
|
ServiceNow GmbH
|
|
Austria
|
ServiceNow Belgium BVBA
|
|
Belgium
|
SN Europe C.V.
|
|
Bermuda
|
ServiceNow Brasil Gerenciamento de Servicos Ltda
|
|
Brazil
|
ServiceNow Canada Inc.
|
|
Canada
|
ITapp Inc.
|
|
Delaware
|
ServiceNow Delaware LLC
|
|
Delaware
|
ServiceNow Denmark ApS
|
|
Denmark
|
ServiceNow Finland Oy
|
|
Finland
|
ServiceNow France SAS
|
|
France
|
Service-now.com GmbH
|
|
Germany
|
ServiceNow Hong Kong Limited
|
|
Hong Kong
|
ServiceNow Software Development India Private Limited
|
|
India
|
ITapp Software Private Limited
|
|
India
|
ServiceNow Ireland Limited
|
|
Ireland
|
ServiceNow Israel A.B 2012 Ltd
|
|
Israel
|
SkyGiraffe Ltd
|
|
Israel
|
ServiceNow Italy S.R.L.
|
|
Italy
|
ServiceNow Japan K.K.
|
|
Japan
|
ServiceNow Operations Mexico S DE RL DE CV
|
|
Mexico
|
ServiceNow Nederland B.V.
|
|
Netherlands
|
ServiceNow Norway AS
|
|
Norway
|
ServiceNow Poland Sp. Z o.o.
|
|
Poland
|
ServiceNow Portugal, Unipessoal LDA
|
|
Portugal
|
ServiceNow Pte. Ltd.
|
|
Singapore
|
ServiceNow South Africa (Pty) Ltd
|
|
South Africa
|
ServiceNow Spain SL
|
|
Spain
|
ServiceNow Sweden AB
|
|
Sweden
|
ServiceNow Switzerland GmbH
|
|
Switzerland
|
ServiceNow Turkey Bilisim Sanayi Ve Ticaret Limited Sirketi
|
|
Turkey
|
ServiceNow UK Ltd
|
|
United Kingdom
|
1.
|
I have reviewed this annual report on Form 10-K of ServiceNow, Inc.;
|
2.
|
Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
|
3.
|
Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
|
4.
|
The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
|
a.
|
Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
|
b.
|
Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
|
c.
|
Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
|
d.
|
Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and
|
5.
|
The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):
|
a.
|
All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and
|
b.
|
Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.
|
Date: February 27, 2019
|
|
|
/s/ John J. Donahoe
|
|
John J. Donahoe
President and Chief Executive Officer
(Principal Executive Officer)
|
1.
|
I have reviewed this annual report on Form 10-K of ServiceNow, Inc.;
|
2.
|
Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
|
3.
|
Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
|
4.
|
The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
|
a.
|
Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
|
b.
|
Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
|
c.
|
Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
|
d.
|
Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and
|
5.
|
The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):
|
a.
|
All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and
|
b.
|
Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.
|
Date: February 27, 2019
|
|
|
/s/ Michael P. Scarpelli
|
|
Michael P. Scarpelli
Chief Financial Officer
(Principal Financial and Accounting Officer)
|
•
|
the Annual Report on Form 10-K of the Company for the period ended December 31, 2018 (the "Report") fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and
|
•
|
the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company at the dates and for the periods presented therein.
|
Date: February 27, 2019
|
|
|
/s/ John J. Donahoe
|
|
John J. Donahoe
President and Chief Executive Officer
(Principal Executive Officer)
|
•
|
the Annual Report on Form 10-K of the Company for the period ended December 31, 2018 (the "Report") fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and
|
•
|
the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company at the dates and for the periods presented therein.
|
Date: February 27, 2019
|
|
|
/s/ Michael P. Scarpelli
|
|
Michael P. Scarpelli
Chief Financial Officer
(Principal Financial and Accounting Officer)
|